Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear, Sir/Madam, My name is Dayananda Behera. I have a confirmed ticket from NZM to SBP on 14/08/2014 at 08:30 AM, boarding from NZM in Hirakund Express and train number is 18508. But I want to cancel this ticket on 13/08/14 at 08:45 PM. As chart has not been prepared by this time, the ticket should be cancel. But it is not cancelling. Also I talked to customer care, and they replied it will not be cancel and I have to file TDR. For which 50% cancellation charge will be applicable. AS per rule before charting, the ticket should be cancel. But it is not cancelling due to IRCTC problem, for which I will be penalize. Thanks and Regards, Dayananda Behera

Today on 13 Aug 2014 at 10:04 AM, i booked three Ticket under Tatkal quota in Train no.19106-HW ADI MAIL from haridwar to jaipur. The amount of Rs 1226.24 was deducted from my credit card of HDFC bank but no ticket was generated. Pls refunf my amoun. Rgds Vivek [protected] vivek.[protected]@gmail.com

Dear Sir/Madam, This is to bring to your kind notice of the misbehavior of the raliway booking male clerk and the incharge with me today on August 13, 2014 (12 pm) when i had visited IRCTC ticket booking counter at BDA complex, Kormangala, Banagalore. Couple of statements and words that were uttered by the raliway booking counter male clerk. 1. I am from Patna, Bihar. 2. Chup raho na yaar I would like to ask how does it matter to me where the clerk belongs to? And who gave the rights to a government servant to address passengers as 'Yaar'. I am not the booking clerks friend. I am just a passenger standing at the reservation counter to book tickets. On bringing the above points to the notice of the booking incharge and asking him to allow me to lodge a complain in the IRCTC complain register, the incharge refused to hand over the complaim register and started using abusive words which is not acceptable by a bonafide citizen. Since, the booking clerks/incharges name was not displayed on the counter, I asked them to let me know their name so that I can lodge an e-complaint but they simply refused to disclose their name either and left me helpless. I was terrified and shocked on the way these booking clerks and the so called incharge behaved. If this is the way these booking clerks represent railways to the outer world, I would prefer flying rather than travelling by Indian railways. Request you to please investigate into the the issue and take appropriate action against the guilty to build trust among the passengers. Appreciate your quick action. Many Thanks, Avanish

Premium special trains category, while booking, the message has been displayed that the fare would vary from the actual fare, but there is no exact confirmed fare of the ticket before ticket booking confirmation or at least the variation of the ticket from that how much it would vary up to...its an inconvenience to the user, it would be better if there is a prior notice of the fare that is going to be debited from the bank account...The price variance is tough to handle for the low to medium range people...

We had booked to and fro ticket from Mumbai Howrah mail on 5th August boarding Dadar.To my surprise train was late by 6hrs 30min.How can a train be late from the starting point.Nevertheless, We boarded and reached our destination at 11:30p.m.in the night. 3Tier AC compartment has become like a II class general compartment.The pillows were in a real bad shape so were the bed sheets. We had booked our return journey from the same train i.e.howrah mumbai mail on 10th of August thinking it is supposed to be a super fast train.While enquiring about the status we came to know the train has got cancelled. How can they cancel the train without informing the passengers.This is such an irresponsible behaviour. What if someone has an emergency. Atleast IRCTC can inform the registered customers whose id's and contact nos are registered with them.

I logged on irctc reservation site for getting tatkal ticket during morning session. I failed to get the ticket as it was showing various errors. It appears that claim of railway to provide smooth service for booking of e-ticket through internet is not fully true and is baseless.

I am getting invalid user during tatkal hours even if the credentials are correct.Now if I try to sign up for the IRCTC account, a message Sign up not allowed during tatkal hours is displayed and login credentials are asked.After entering the login credentials in this manner, I am able to go to the intermediate page through login but now when i proceed to Bookings and Transactions I am getting a message..."SORRY, TRY AGAIN"

It is our regular experience that what ever be the booking in advance, only upper births are allotted irrespective of the Senior Citizens, though availability of births is quite high.. What is the Logic? How many days in advance is required to get lower births for Senior Citizens ?. It is ridiculous to allot upper births to Senior Citizens. It is surprising people booking afterwards are being allotted lower births Please see at least Senior Citizens get lower births. Could you kindly give us the mail ID of the Minister for Railways to ventilate our agony. Akella Srinivasarao (Senior Citizen) [protected]@rediffmail.com [protected]

Dear Sir, i had booked a ticket for two passenger from Howrah to Morena on dated 5th july in train 12177 Chambal Express for journey on 25 th july 2014 and scheduled departure time was 17.45. when we reached at howrah station we found that train departure time was changed from 17.45 to 22.50. So we did not travelled by that train & filed an TDR on 21.30 hours for Full Fare Refund of RS 3000.00 as per rule of railway that if train is late by three hours passenger will get full fare refund. but on dated 31st july i got refunded by IRCTC only rs 750.00 instead of RS 3000.00 MY PNR no. is [protected]. please do the needfull as train was late by five hours at Howrah Station.

Greetings Me and my wife were travelling in AC compartment to Goa from Dadar on 8th August 2014 in C1 compartment. I am sorry to say but i always had held Jan shatabdi in very high regards. But this journey was really very disappointing. As soon as i took my seat there were cockroches coming from all four sides. Cleaner in trains do not even border to clear thsi while train is at station. I had the same experience while coming back from Goa in the same train on 11th august. From now on i shall have two minds whether or not i should travel by Shatabdi again. I want some one from your side to please talk to me over this issue. My name is FArhad Modak and my number is [protected] Regards

Transaction ID: [protected] Train No./ Name: 12846/BHUBANESHWAR EXP PNR Number: [protected] Date of Journey: 29-Jul-2014 From: KRISHNARAJAPURM (KJM) To: BHUBANESWAR (BBS) Quota: GENERAL (GN) Class: SLEEPER CLASS (SL) Ticket Amount: 625.0 Ticket Type: E-Ticket I have filed a TDR on the same day 29-Jul-2014, but still it has not been approved and no refund received. Reason For TDR: Passenger Not Travelled. TDR Filing Date: 29-Jul-2014 21:51:57 HRS TDR Status: EDR Repudiate Cancellation ID: [protected] TDR Zone: EAST COAST RAILWAY (EO) I have not travelled on that day. Due to some emergency I travelled in RAC 3 days before on 26-Jul-2014 via Chennai. Here is my last tour details. Transaction ID: [protected] PNR No: [protected] Train No./Name: 02808 / MAS SRC EXP Date of Journey: 26-Jul-2014 Date Of Boarding: 26-Jul-2014 Class: SLEEPER CLASS (SL) Boarding: CHENNAI CENTRAL (MAS) Quota: GENERAL (GN) Ticket Type: E-Ticket Due to unavailability of Internet, I couldn't cancel it before chart preparation, for which I filed the TDR on the same day at night 9:51 PM. Please investigate once again, there must be mistake by TTE or status report updation and kindly approve my TDR so that some portion of my paid amount can be refunded. I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief. Regards, Durga Prasad Khuntia mob: [protected] email: [protected]@gmail.com

Its looking as big miracle of railways.. When ever we tried to book tatkal...for Train No./ Name: 12864/YPR HOWRAH EXP at 9.59 it will show 260 tickets for SL and other clasess...at 10.01..it will show WL113..how can this is possbile.. Is raiways maintaing any other booking slot or SW to capture all these seats... Please clarify

Today (I0.08.2014) tried for AC 3-tier e-ticket of 12703f Falaknuma Express from Howrah to Secunderabad (Date of Journey - 11.10.2014) just at 8-00 AM and found Waiting list 20. Whereas sufficient sleeper tickets were available. It is not the issue for today and for this train only. This is the trend all over India and for all trains for each and everyday. I am sure some group of people is creating this problem for their vested interest. Requesting Railway ministry to find out this criminal group. Also requesting Railway ministry to increase no. of 3-tier AC coaches to all the trains.If you study you will find that AC 3-tier coaches are most popular and most demanded. Please reply me. My e-mail address is RN.[protected]@microinks.com.

I am travelling from last 4 years in shivnath express (train no.- 18239), every day having unnecessary delay and we are facing more problem, my home is in bhilai chhattisgarh every time I reached at bhilai late night 12 o'clock, I already give so many complain but no result.

Always this train is late, korba to akatara distance is only 66 KM, from korba he dispatched on 17.45 & akaltara arrival time is 19.23 but every time train arrived after 8 O'clock, 40 min necessarily late,

In case of no immediate action taken from Indian railway, than i forward this case to consumer court for unnecessary creating problem for passengers.

Hi sir/madam, On 5th August 2014, I was travelling in Thiruvananthapuram-Chennai Superfast(12696) train and inside it I had a bitter(shocking) experience. My baggage was damaged by a rat which was running inside the compartment. I was shocked when I pulled my backage which I kept below my seat. Rat jumped through my body and I was in shock for couple of minutes. This is not the first time I am having this sort of an experience inside compartments. I am interested to know what sort of actions you guys are going to take to avoid these sort o[censored]gly and dangerous situations for passengers. Thanks and regards, Vineeth Mohan.

I Travelled on 9th august from Mumbai to Delhi via Garibrath Express. The Details are provided as Ticket Details Transaction ID : [protected] PNR No. : [protected] Train No. & Name : 12909 / NZM GARIB RATH Date of Booking : 16-Jun-2014 Class : THIRD AC Quota : GENERAL Date of Journey : 09-Aug-2014 From : BDTS To : NZM Boarding At : BDTS Date Of Boarding : 09-Aug-2014 Reservation Upto : NZM Passenger Details Sl. No. Name Age Gender Status Coach Seat / Berth / WL No 1 H SINGH 26 Male RAC 22 Fare Details Distance : 1366 KM Ticket Fare : Rs. 880 Service Charge : Rs. 22.47 Total Fare : Rs. 902.47 * Finally i was allotted seat in G7 Seat no. 9. The collection for difference of fare of 115 was done by TT but receipt for the same was not given. Despite of repetitive reminders to the TT the receipt was not given. Later, in the morning TT was nowhere to be seen. Therefore, strict actions to be taken against such TT and the collected moey directly goes into their pocket stating the reason that person didnt travel. Kindly Take an action it to avoid corruption.

Dear Sir/Mam, I traveled from Erode to Chennai in Rapti Sagar Express on August 2nd 2014, in S5, 62 there are no basic facilities in train like no water in Toilets, Lights and fans were not operating, Toilet condition is worst, Railway employees boarded in free ticket were drinking in the train and No TTR person came to check the ticket. This was one of the worst experience in the train. Please do the needful, I do need a explanation on this or i have to raise this next level.. regards, Dhanesh S

Dear sir, I have booked a ticket from Rengali to Hawrah & Hawrah to Rengali on dated 04.07.14.. journey date is 15.08.14 (PNR no. [protected]) & return journey on dated 17.08.14 (PNR No [protected]) having transaction no [protected]IGX7176297 & [protected]IGX7173095 On my e generated ticket it has been mentioned that IRCTC service charges is Rs.11.24. But again from my Bank account another amount 11.25 debited. Kindly give me the details why another service charges has been charged. Regards sampad maharana

Hi, This is to bring into your notice that I booked two tickets under under a single PNR[protected] and unfortunately one of the them got confirmed and the other continued to be on wait list. I boarded the train and when the TTE came in for ticket check up I told him the status of my PNR and also asked him what should be done on this, is there any document you should provide me as a valid backup for the refund of my wait list ticket, he said "NO, you just file a TDR once you deboard the train". I said fine will do that and did the same as per process. Now TDR and IRCTC teams says I did not file the TDR on time and neglecting the refund. Neither they contact me nor have any contact number so that I can contact them. I am totally frustrated and need some help in taking relevant action against them. Below is the email communicarion with them for your reference. Hope to get some positive results soon. Thanks, Arindam Das [protected] visitad.das <visitad.[protected]@gmail.com> Aug 6 (3 days ago) to tdrprocess How can one file TDR while He/She is travelling? Does Indian railways has internet facilities on train? I guess NO. And most importantly Why did the TTE provided me wrong information when I ask ed him of my W/L ticket? Also Did this information of new TDR policy has been brought into notice of passengers? I guess NO. I need proper answers to all my questions asked and I will let go my money else will take relevant action against Railways with media's help. I am giving you two more days time. Appreciate your co-operation. Thanks, Airndam Das [protected] tdrprocess <[protected]@irctc.co.in> wrote: Dear customer, Kindly note that the TDR filing time limit is revised w.e.f.1/7/2013 upto 2 hours of the actual departure of the train in case of confirmed etickets & within 3 hours of the actual departure of the train in case of RAC/WL e-tickets or Train Late More Than Three Hours and upto 72 hours from the scheduled departure time in case of Train cancelled. As you have filed TDR after the prescribed time limit, your case is regretted Railways. Regards, TDR TEAM [protected]@irctc.co.in <w:LsdExcep -------- Original Message -------- Subject: Re: Email From IRCTC From: "visitad.das" <visitad.[protected]@gmail.com> To: [protected]@irctc.co.in CC: [protected]@irctc.co.in, [protected]@irctc.co.in, [protected]@rb.railnet.gov.in, [protected]@rb.railnet.gov.in I still did not receive any response and this clearly proves that the great Indian railways has cheated on me. If I do not get a valid reply till Monday I will be bound to take legal action against this cheat with the help of consumer court and media. Thanks and appreciate your quick action. Regards, Arindam Das [protected] > visitad.das wrote: >> >> I still did not receive any response and this clearly proves that the great Indian railways has cheated on me. >> If I do not get a valid reply till Monday I will be bound to take legal action against this cheat with the help of consumer court and media. >> >> Thanks and appreciate your quick action. >> >> Regards, >> Arindam Das >> [protected] >> >> "visitad.das" <visitad.[protected]@gmail.com> wrote: >> >> >>> >>> I am still waiting for your response. Is it something I should guess by your silence that you are avoiding the refund process wilingly? Kindly provide your reply keeping in mind the ethiques of Indian Railway principles. >>> >>> Thanks, >>> Airndam Das >>> [protected] > -------- Original Message -------- Subject: Re: Re: Email From IRCTC From: [protected]@irctc.co.in To: visitad.[protected]@gmail.com CC: Dear Customer, We would like to inform you that your below enclosed email has been forwarded to the concerned department.You will receive a reply in this regard shortly. Thanks & Regards Neema Bhardwaj Executive, Customer Care [protected]@irctc.co.in Ph:[protected]/39340000 www.irctc.co.in Save trees. Travel on SMS sent by IRCTC or with Electronic Ticket on laptop/tablet. [protected]-------- Original Message[protected]-------- Subject: Re: Re: Email From IRCTC From: visitad.[protected]@gmail.com Date:[protected]:13:27+05:30 To: [protected]@irctc.co.in [protected][protected][protected][protected] Hi Team, Any update on my query mentioned below. I request you to work on the refund process asap as I have done all the formalities as required per policy. Please treat this as urgent. Thanks, Arindam Das Cell: [protected] On Sat, Jul 26, 2014 at 10:13 AM, visitad.das <visitad.[protected]@gmail.com> wrote: What is TKT? If it is something TTE provides then would like to inform you that I requested for it while I was travelling and the TTE refused for it and asked to file a TDR once I reach Delhi. Also you might be aware that while travelling it is difficult to surf internet and file TDR. Wifi is also not available on trains so how can one do it? Its a common sense. I followed everything what I was told to do so it is not my fault regarding this. Would appreciate if the refund process is done asap. Also kindly forward this issue to the concerned department who can take action against such TTE who give false information. Thanks, Arindam Das [protected] [protected]@irctc.co.in wrote: Dear Customer, With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : MNR300614V37284 and the reason being : 'TKT not Surrendered/TDR not within 2/3/3 Hrs(CNF/RAC/WL) of actual departure of Train.' In case you require any further assistance, please mail us at [protected]@irctc.co.in With regards, TDR TEAM -------- Original Message -------- Subject: RE: IRCTC W/L ticket refund request Date: Thu, 24 Jul 2014 16:37:33 +0000 From: Das, Arindam (GE Capital, Non-GE) <Arindam.[protected]@ge.com> To: etickets <[protected]@irctc.co.in> References: <[protected]@BANURBNA12.e2k.ad.ge.com> <53A8270C.[protected]@irctc.co.in> Hi, Regarding the below query of mine, it has been one month I have filed a TRD against a partially confirmed ticked and still do not see any money refunded to my account. Kindly check with the TDR team and let me know how the status of the same and how long will it take more? Thanks, Arindam Das [protected] Das, Arindam (GE Capital, Non-GE) wrote: Hi Team, This is to bring into your notice that I have booked a ticket from IRCTC for two passenger on the below mentioned PNR however one of the ticket got confirmed and the other was W/L 1. So as per the discussion with TTE in the train & IRCTC customer care I am writing the email for the refund of the W/L ticket. Kindly file a TDR for the same and process for its refund at the earliest. Appreciate your prompt action on the same. PNR[protected]E - TICKET) Train Number Train Name Boarding Date (DD-MM-YYYY) From To Reserved Upto Boarding Point Class *22693 RAJDHANI EXP [protected] SC NZM NZM SC 2A Name Booking Status (Coach No, Berth No., Quota) * Current Status (Coach No, Berth No.) Passenger 1 (Arindam Das) W/L 6, HO A3, 28 Passenger 2 (Monika Das) W/L 7, RLGN W/L 1 Thanks, Arindam [protected]

This is my Transaction IDs are [protected] and [protected]. I book my tatkal ticket on 19th july but did not got my ticket booked, even money from my bank account has been deducted i got the msg of deduction on my mobile on that day itself.I don't know which transaction got money detection . But still it showing failed on the irctc website. So please refund my account. One month passed but still no response .