Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

sir/mam
I have booked ticket IRCTC website to travel in krisak exprees (LKO TO BST)(15008) i booked tickets on 11-8-13,12-8-13 but the payment transaction has failed and they show some error in the server but RS 1205 been deducted from my account and i did not yet.pls help

Sir/Madam,
I booked a ticket for my mother in law in train no - 12397 from Gaya to Delhi dated - 27 July 2013. Journey date was 31st July 2013 in 3 tier A/C , PNR no : [protected] . At the time of booking , ticket status was RAC 8. On our journey date when we reached to the station, we came to know that after chart preparation our ticket status changed from RAC to waiting. As it was e-ticket, we were told that ticket will get automatic cancelled. we had an emergency to reach to Delhi, so we booked a tatkal ticket for next day.
Till Today, I have not received my money back for the 31st July ticket. So I had the loss of: my one day + taxi fare from my home to railway station + Ticket charge of 1132/- + tatkal ticket charge of next day.

Please help me.

Now it is 8.20 and the internet booking is not open and says it opens at 8.00. While denying me the booking the railway booking counter books tickets to my disadvantage.Please ask explanation why this is done and assuer me booking for Oct *th to Bhubaneswar from vasco
kirmurty

hai...my irctc account has been deactivate on 30th july in an attempt to book tickets...i request you to re activate my user id so that i can use for further bookings in railways...
my use login id: illaku
my mail id:[protected]@gmail.com

I booked 3 tickets on 26 july 2013 & 3 return tickets on 27th july through internet banking using SBI accont, the ticket charges were deducted from my account at same the time.
But after one day i.e. 28 july 2013again Rs 30(each ticket Rs 10)& 29 july 2013 again rs 30(each ticket Rs 10) was deducted from my account showing
"28-Jul[protected]Jul-2013) DEBIT ICD[protected]IGK4734740Commission of IGK47 10.00 "
"28-Jul[protected]Jul-2013) DEBIT ICD[protected]IGK4827401Commission of IGK48 10.00 "
"28-Jul[protected]Jul-2013) DEBIT ICD[protected]IGK4735996Commission of IGK47 10.00 "
"29-Jul[protected]Jul-2013) DEBIT ICD[protected]IGK4922994Commission of IGK49 10.00 "
"29-Jul[protected]Jul-2013) DEBIT ICD[protected]IGK4893162Commission of IGK48 10.00 "
"29-Jul[protected]Jul-2013) DEBIT ICD[protected]IGK4893674Commission of IGK48 10.00 "
What is This?
Refund my money as possible as and do provide me the details amount the deduction of the amount after one day for the transaction made a day earlier. Why its happened?
I WANT TO REFUND MY MONEY AS SOON AS POSSIBLE......

Hi,

I had booked TO n FRO tatkal tickets from IRCTC website, PNR details listed below...

Journey 127/2013 : BCT - SUNR - [protected]
Return Journey 13/7/2013 : SUNR - BCT - [protected] ( Boarding VG )

TDR :ekt[protected], ekt[protected]

The train from BCT supposed to leave 12/7 at 8:25pm got delayed by 9hrs on 13/7 at 5:45.. As my return journey was on 13/7 ( same day of late departure ) I filed for a TDR for both TO n FRO journey as the delayed train would reach the destination on 13/7 at 4:30pm and my return train was scheduled to departure at 7:30pm and I can't afford to complete the work and catch the train...

Now in reply to the TDR filed, IRCTC says that confirmed tatkal tickets cannot have a refund for the return journey... This just doesn't make any sense as the cancellation was because of the late departure of the train from BCT and not from my part...

Therefore i would request some from IRCTC or Western Railway to look into this matter and get me the refund processed for both journey's...

Chetan Jain

Hi,
Please activate my irctc account matinmkhan
It was deactivated by IRCTC.
I have never used this account for any Fradulent activities. I had not used this account form last year. i want to used my irctc account for ticket booking
I am supposed to travel on 29 August and need
to get the printout of the same, which I will not
be able to do incase of deactivated account.
I had mail to IRCTC Customer care mail to reactive my account but havent got any response yet.
Please help.
Thanks & Regards,
Matin khan

Sir just i tried to book a seat in himsagar exp.from agra cantt to ndls through e-ticketing for 21 Jul 13. while processing option for PAY appeared but at the end reservation not done informing that system failure but amount of rs 291/= was deducted from my SBI acct no. [protected] pl look in to the matter and i request to give a feed back on mobile no. [protected]

I have booked e-ticket, Bhubneshwar Rjdhani Exp, Train no.22823
Tansaction ID- [protected],
PNR- [protected],
scheduled departure[protected]
from BBN to NDLS
class 3AC
date of booking[protected]
i have been trying to cancel it but it is already saying that chart is prepared.i have been trying to file TDR but it is showing some javascript error.
Kindly fie TDR as soon as possible

Oops, your booking didn’t go through

Sorry, we were unable to confirm your booking. We know it’s annoying, but it happens.

Reason for failure as indicated by IRCTC:
User is pending for verification. Booking not permitted.

We will process a full refund immediately and you will receive an email confirming the same.

Once we have processed your refund, the amount will be credited to you (please be patient—banks can be ponderously slow—your refund may take up to 14 working days to be credited to you)

Your failed booking trip id is [protected]. We suggest you keep this number handy whenever you call us to check the status.

Got questions or concerns? Call (7 AM to 10 PM - Indian time)

+[protected]Std Local / STD charges apply)

Hi Team,


I have seen many failed transcations and was not able to help myself as the amount has not been refunded at all.

i have made most of the transactions thorugh my HDFC Bank and i have checked with them.

They mentioned that the amount has not been decucted from thier HDFC accounta,and has been transferred to IRCTC for all of these failed transactions,so they will not be holding any responsibiility.

i have checked all my old transactions and havent seen any refunded amount from your side or either from the bank side.

My irctc id: Sindhuspl

[protected] Payment Settled Not Booked Rs 426 SBI
[protected] Settlement Failed Not Booked Rs 426 SBI
[protected] Settlement Failed Not Booked Rs 366 ICICIBANK
[protected] Settlement Failed Not Booked Rs 326 HDFC
[protected] Settlement Failed Not Booked Rs 647 HDFC
[protected] Settlement Failed Not Booked Rs 406 hdfcvbvpg
[protected] Settlement Failed Not Booked Rs 825 ICICIBANK
[protected] Settlement Failed Not Booked Rs 825 HDFC

Please let me know how can this issue be resolved.I just wanted a very clear clarification of who has to be responsible for this ,and who will be refunding the amount,s this is not a less amount

Please note that i have already checked with bank for the failed transactions.they mentioned that it has been credited to your account.
Please clearly check with the bank and let me know as i cant again get stuck between both the ITCTC and Hdfc bank in verifying the status

Hi,

My self Ankit Agrawal. Few days back I have booked four tickets via (IRCTC) E-Ticket.

When I actually booked the tickets they were in waiting list but as soon as chart has prepared one of them has been confirmed. But due to some reason nobody travelled from that reservation and I filled the TDR for only confirmed one and tried to cancel rest three tickets but due to some network problem I was not able to cancel them as I was traveling that time.

Now today when I am trying to file TDR for rest three tickets as I do remember I have 30 days to file TDR. But I got to know about your new policy that TDR can be filed with in only 7 days now.

Now my request is as at the time of booking I had provision to file TDR with in 30 days and this new policy was not previously mentioned so that I can made a note and took action in 7 days. Kindly refund my reservation amount after deducting applicable charges.

Also, please let me know the status of confirmed one that TDR I have filed as I have not received any refund yet.

Below is complete reservation details:

PNR Number: [protected] Transaction ID: [protected]
Train No/Name: 12301/KOLKATA RJDHNI
From Station: KANPUR CENTRAL(CNB) To Station: NEW DELHI(NDLS)
Date: 23/6/2013
Class: 3A
Boarding: KANPUR CENTRAL(CNB)
Reservation Upto: NEW DELHI(NDLS)
Quota: General

Ticket Details
S# Name Age Sex Berth Preference Food
1 Ankit Agrawal 26 Male Lower Veg
2 Rashmi Agrawal 42 Female Lower Veg
3 Sanchit Agrawal 14 Male Lower Veg
4 Shivam Agrawal 11 Male Lower Veg

Payment Details
Ticket Charge: Rs 3025.0
Internet Service Charge: Rs 22.47
Total: Rs 3047.47

thanks!
Ankit

Pnr Number: [protected] for Train No: 51034
Train Name: CSTM FAST PASS From Station: SAINAGAR SHIRDI(SNSI)
To Station: MUMBAI CST(CSTM)
Date: 29/12/2012 Class: 3A Boarding: SAINAGAR SHIRDI(SNSI)
the train was cancelled on 29th December, we come to know about this
after reaching SNSI station,
It was clearly written on chart board as well in TC office that 51034
was cancelled at SNSI station.
You can check the trainenquiry.com on 29th december the 51034 was
cancelled. We also checked on the same
day.
How i could travel in cancelled train , after that i purchase a ticket
to mumbai via manmad and reached mumbai by different train.
I request to check log of 29th December, the train 51034 was cancelled
on that day.
I am 100% correct on this, train was cancelled and there is no chance
to travel on cancelled train.
Please look into this... this is serious concern, you are showing a
fake letter no: BCR080113V74019 and the reason being : 'As per chart,
passenger has traveled'
How one can traveled in Cancelled train.

Dear Sir,
I had booked 4 tickets from NewDelhi- Chennai Central in Rajdhani Express travel date 10th May'13 but unfortunately only 1 ticket got confirmed in RAC after chart preparation and other 3 were in waitlist out of 4 due to that all 4 passengers could not travel as it was a long journey and we had 2 old couple out of which 1 was sick.
I had filed TDR for that on the same date before train departure but inspite of so many calls to customer care and mail to [protected]@irctc.co.in,there were no response.
And now when i checked TDR status online through IRCTC,it is showing message like "As per Amendment in Refund Rules , No Refund is applicable in your case. "though new refund rule should be applicable to the booked tickets after 1st july not in mine case as it was filed 2 months back.and as per the old rule,wait-listed ticket made through online should get automatically cancelled and amount should get refunded.
PNR No:[protected]
Transaction ID: [protected]
Here i am feeling helpless and so seeking help from the consumer forum. Please look into the matter and help me for my rights

I've booked the tickets for To and Fro, and both got cancelled due to some reasons.
I haven't received the money yet to my account.

TICKET DETAILS
1)
Transaction ID: [protected]
Pnr Number: [protected] Train No: 17205
Train Name: SNSI CCT EXP From Station: MANMAD JN(MMR) To Station: LINGAMPALLI(LPI)
Date Of Journey: 30-Jun-2013 Class: 3A

Date Of Booking: 09-Apr-2013...

Sir, I must be joined my job on Sunday 30 June 13 at Coimbatore, Tamilnadu so, i was booking a tatkal e ticket by my computer train no 12511RAPTI SAGAR exp for 28 june from gorakhpur to coimbatore. when i have filled all options then seats available 16 in AC 3 TIER but payment options don't shown to me SBI ATM cum debit card which i holder. I search very carefully but there all banks ATM cards were showing but these card option not shown. therefore i can't pay for ticket and not book my ticket what can i do. few months ago i have booked e tickets for my SBI ATM cum debit card and travel. but today not. so i want to know whose responsible for this. because i shall not reach Sunday my officer take disciplinary action above me. what can i do for this. whose responsible for this me or IRCTC. if IRCTC responsible for this take necessary action for this matter. in future nobody face this type of problem

Hi,

I was booking the ticket through net banking but I got error message that request has been cancelled. But I see that ticket amount was been deducted from my bank account . How come the ticket has been booked and amount got deducted?

When I got the error message ( screen shot attached) I dropped my husband a email saying that to book 2 tickets as there were few tickets.

I did a inquiry with the IRCTC customer care about the refund of the ticket which was booked due to error.. by cancelling the ticket but they refused to do so & they deducted the amount for cancellation.
When I requested to refund the losses they refused & asked to approach the court.

Complain number : [IRCTC #2547088]

Request you to consider my case & ask them to refund the loss which was deducted by the cancellation of the ticket.

Thanks

IRCTC COMPLAINT REGARDING TDR REFUND AMOUNT

I CANCELLED MY TICKET BEARING PNR -[protected] (MANGALORE TO MUMBAI) COSTING RS 1230 ON 17 JUNE 2013 BECAUSE THE TRAIN WAS LATE FOR MORE THAN 6 HOURS. AS PER THE RULES OF RAILWAYS 100% AMOUNT OF THE TICKET SHOULD BE REFUNDED.BUT IRCTC REFUNDED ONLY 50% i.e RS 615.

I HAVE ATTACHED THE COPY OF THE WEB PAGE OF IRCTC SHOWING ALL THE DETAILS.

Dear Sir,

I was booking a ticked from Bhopal to Ahmedabad dated 22 June 2013 by IRCTC but amount of Rs. 311 deducted from my bank account and ticket not booked.

Please inform me, this amount will return or not and when it will return ? If it will not return then what should i do.

Thanks.

Sir,
PNR No [protected] rs 710/- refunded by IRCTC on cancellation of my Tickets not yet received to my HDFC credit card [protected].
PNR No [protected] rs 645/- refunded by IRCTC on cancellation of my tickets not yet received to my HDFC credit card [protected].
PLASE DO THE NEED FUL IMMIDIATELY.