Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I traveled as per details below:
PNR Train Coach/seat Date
[protected] 12003 C-8/20 and 21 29/5/13
[protected] 12034 C-2/64 01/06/13
The Catering was by Sunshine Caterers Pvt. Ltd.
Complaints:
1. Snacks provided were substandard. Mango drink was of local packaging ( Manpasand Agro Foods, Jaunpur) without any Mfg/Expiry date.
2. As against usual sandwich provided in snacks, on train 12003 Rs. 5/- Namkeen packet was given. and in train number 12034 a Rs.2/- BUN was given.
3. SAMOSAS were the staple snack on both the trains without any manufacturer name/date of manufacturing/Expiry date and were soggy with stale potato stuffing.
4. Milk Powder (local brand without date of expiry - curdled during tea making)./ Tea bag of local brand Mohni tea , again without mfg./expiry. / No availability of Coffee sachet/ as against two tea bags, two milk powder sachets and two sugar sachets , only ONE each was given, making it impossible to have tea.
5. Insufficient crockery / plastic ups for tea/ Thermos for hot water for tea... making them ask back the same from the passengers mid meals, and serving without proper washing/cleaning to another passengers.
6. TTE on duty/ Guards were informed and rather than providing complaint book, they argued alongwith catering manager that nothing is going to happen.
7. I even called Sunshine Caterers Pvt. Ltd and sent SMS Complaint too on their numbers [protected]/[protected]/[protected] but they behaved rudely and did not reply to SMS.
Cal details can be checked from my mobile [protected] to their numbers for 1 June 2013.

Tribhuvan Mendiratta
308 Maa hathi Matha Apartment
133/162 O Block Near KESA Office Kidwainagar
Kanpur-208023
Phone [protected]

I m a regular user of irctc having more than one account but i use only one account as my regular usage.I haven't got mails that all(with user id:MUTHAKANI and rohith3780) my accounts are deactivated which are utmost important to me. I have to cancel ticket for 5th june 2013 from this(rohith3780) account. I am using this account only for personal purposes and not for commercial use.

So, please consider this mail and activate the account mentioned above as soon as possible.

On[protected] I was ordered my breakfast poori masala in IRCTC Canteen located in 1st floor,Athulya Infopark,Kakkanad,Cochin and i had paid 100/- rupees instead of 30/-rupees.The employee in cash counter gave a token(for breakfast food) and a 10/- rupees balance instead of 60/- rupees.After my breakfast i was asked for remaining balance amount and then they replied me please come after 11'o clock.I met them at 12.00PM,I didn't get any cash balance and they were treated me as a liar.I lost my 60 rupees.Please check this issue and refund rupees 60/- as soon as possible.

ON 25TH,MAY/ IN TRAIN JAN SHATABDI,Train Number : 12078,pnr no.[protected] , on my ticket i had no.D5 /45,46,47(WS).BUT IT WAS not THE CORRECT NUMBER FOR WINDOW SEAT which is 48 on the number plate above the seats. the person who booked at railway station came and argued and this MR. PANEESH KUMAR. TTE also collude with them telling IRCTDC is a third party and their seat number is invalid.AND WE DID NOT GET EVEN ONE WINDOW SEAT. NUISANCE altercation ensued and finally i alongwith my children boy and daughter give away our window seat NO:47( as mentioned in our ticket) due to improper booking method of IRCTC. in the presence of whole compartment, what this irctc for booking wrong seat numbers and railway tte is saying you are not at all railways.he need not obey you.
but tte is permittting lot o[censored]nreserved people to crowd inside reserved compartments further suffocating travellling people.
for suitable action on your method of train seat numbering and for action against TTE in the above train please.

anandan

I HAVE BOOKED TRAIN TICKETS FROM BANGALORE TO KOPARGAON ON 29TH APRIL2013 THROUGH MY ICICI DEBIT CARD,DUE TO SOME PROBLEM WITH IRCTC TICKET WAS NOT BOOKED BUT PAYMENT WAS MADE.TOTALLY 5 TIMES SAME THING HAS HAPPENED,IRCTC REFUND STATUS IS SHOWING AS AMOUNT REFUNDED BUT IT IS NOT CREDITED TO MY ICICI BANK ACCOUNT,IT IS ALMOST 1 MONTH, I HAVE TRANSACTION DETAILS KINDLY DO NEEDFULL.

hi ,

raising a complaint regarding the poor reliability of IRCTC webiste , The site takes a very long time to process a request , Even after processing the request the transaction fails in most of the cases after payment getaway step.

It is really frustraing because in first case the tciket is not booked and money is also debited from the account,

refund happens after 3 days but after cutting the services charges .. we are actually paying for services that failed and it is definitely not our fault ...

I had booked eticket on[protected] being Transaction ID No.[protected] and PNR No.[protected] for which total fare of Rs.1080/- were paid through debit card of Bank of Baroda, Mulund (West) Branch, Mumbai.

I cancelled the said eticket on[protected] which shows that said eticket has been cancelled and an amount of Rs.990/- shall be refunded to said account within short time, but till date no refund has been made without any reason...

Dear all who is reading...

First of all ,I want to ask what is mean by tatkal ticket ???
In my view it is said that urgently ticket required for travel so it mean that people can get travel in urgently whenever required.......

But No, i think government have open Tatkal in the view of making money for other people.

From So many Day i try to have ticket but no success...in way of Internet online or in counter line ..

As people who is standing in line from night to morning so that he/she may be get ticket but result there is already only 10-15 ticket left for general public other ticket already sold to Agent to higher payable person,

and on Online i[censored] try it, response that page is unavailable or error ....
in that situation everyone think that page is in traffic due to heavy people try to connect ,,

But no, in real case all the agent throughout the country is already having the ticket before we should get it.

Think lightly, if government really want to give the service to public then why the government is not looking for the same,


Thanks,
General Public.

Dear sir,
I want to know the information about my TDR which transaction id is [protected] and pnr number is [protected], currently it is showing pending status, i filled it 21 april and expecting that the TDR should be resolved now, so kindly check it why it is taking so much time ,the reason of filling TDR is that one of my ticket is upgraded from ac 3 tier to 2 tier and other will be cancel due to waiting status.

Regards
Ahmad sayeed
IRCTC ID-sayeed15

I have forget my password and unfortunately my registered id is no longer available . So they should map it to new id which they are not doing , They are giving things that not really possible . What is the use of the e-ticketing system if there are so much complexity. The delhi consumer care number is not available ( service to this number is withdrwan ) what needs to be done . How can i send mail from registered id to cancel my tickets .Already mentioned my id is already closed .Any help if i can reset and get a new password to my new email id or in person . Please help in this regard. Urgent.

HI

I have to book a Tatkal ticket from IRCTC, As per new rules it starts after 10 Am ,
I was so ready on start line, IRCTC site opened and logged in already

And here its 10AM exact---> CLICKED TO FIND TRAIN ----> BOOOM ---> ERROR MSG POP UP "HTTP 503 Error ".

Tried again Logging , Reload, everything possible but same response HTTP 503 ERROR.

In general terms 503 error means occurs due to "overloading or services temporary unavailable due to server side" WTF

I Just screwed up what the hell man , if site was not available then where all these tatkal tickets gone for all trains.
This seems like some fraud behind the seen again for tatkal tickets.
one should look into this, I dont know whom i should complain and how much this information could be helpful.
So here i m posting for just for knowledge , No expectation for better

Dear Sir,

On 13/05/2013 i made online ticket booking from IRCTC.co.in website.Payment of Rs.491.00 through my boi debit card. My transaction was failed with error "Reasons: sorry!We are unable to process your transaction.Please conatct us at [protected]@billdesk.com for any queries" and no ticket has been booked.. kindly advice for further action..
with regards
Dr. Ankit Shah
[protected]

I booked a Tatkal ticket after a long struggle (irctc site is very busy) to-day morning thro' netbanking by icicibank.com; Amt. has been debited in my account.
But, a message 'Amount not received' is available when I try to know the status of booked tickets.
When amount is debited, I should get ticket.
Who is responsible? icicibank or irctc
Many persons have experienced like this

This complaint againts the "Auto Cancellation of wait listed E Tickets"

Kindly note that our PNR No[protected] Tain No- 11039 Maharashtra Express
on 9th May 2013 Night..from pune to gorakhpur for 2 passengers

at the time of jouney our ticket is wait list no 63-64.
while travelling TT comes at night 12.40 on[protected] and told us to your ticket is cancelled
and you have to pay for the same of Rs.1650/-

we have made a payment as per TT's instruction.

What about the refund of my above ticket ?????

This system not passenger friendly.. All ideas bring by railway for agents and brokers only.

At present travel agents chargingRs. 2000/- for a Rs.700/- ticket .

Nobody serious about poor passengers.

Waiting for more improvements,

With regards,

Vijaykumar Nair
Cell[protected]
mail : [protected]@vijays.in

SIR ,I USED MY SBI DEBIT CARD FOR BOOKING A TRAIN TICKET FOR SCHEDULED JOURNEY ON-15 MAY 2013,I FILLED EVERY BOX DISPLAYED ON THE COMPUTER SCREEN &EVERY DETAILS OF THE PASSENGER AS FOLLOWS.NAME-KISHORE KR BHARTI, MB,MALE,28YRS.DOJ-15 MAY 13,TR NAME -JAMALPUR HOWRAH,BOARDING AT-BHAGALPUR,ON MAKE PAYMENT STEP ,I SUBMITTED MY AC NO,CARD NO,PIN NO ETC ASPER THE REQUEST OF THE COMPUTER,LASTLY MY ACCOUNT IS DEBITED RS-236.24,ON POS 2001at IRCTC txn#[protected].but still my ticket details is not send on my mob ,if the request is not grantted then plz refund my amount or book the same ticket,please give details of my deduction. THANKING YOU ,

hi, Myself rohit sharma-[protected], my complaint is for irctc & their misguiding tour packages. i had booked the tour for 4 person through irctc called "vaishno devi economy package" 3night 4days, start date of package was 23-4-13 & train timing was 8:50 pm. they fooled me by not showing & giving proper information on their website about how they count 3 nights & 4 days(they count 1 day & 1 night for 23rd April, train timing is 8:50 in the same night) bcoz of that i suffered alot in both ways mentally & financially. i want compensation for the problems i have face just bcoz of irctc. & for the other people who are thinking to book a irctc package i strictlly suggest do not book irctc tour package.

i have booked ticket from irctc on 16/04/2013 from paddhari to mumbai central in train number 19006 in 3 ac tatkal quota while i was booking ticket status was showing available hence i booked ticket but when chart was prepared status was showing w/l 2 so i have not travelled on that day and waited to get my refund i have also called irctc customer care and asked about refund theyy told me it will be refund in next four working days but after still not recieveng my refund on fifth day i called back to customer care they said it was confirmed ticket and hence they cannot make any refund when i aked for seaqt no and coach no they are not replying so now aht to do any help.

This complaint is about the two TDRs filed under Eastern Railway on 19th October, 2012, the corresponding PNR numbers being[protected]Transaction ID - [protected]) and [protected] (Transaction ID - [protected]). The tickets were for the NDLS-HWH Pujo Special, which was more than 10 hours late and therefore I expect a full refund of the amount spent on booking the tickets. Both the tickets were booked online (using my 'subhyatra' account) and the TDRs were also filed through the website of IRCTC. Now, with more than 6 months already over and no improvement in the status of the said TDR files, I am completely puzzled about what to do in order to save my about seven thousand bucks.
I had mailed tdrprocess on 14th February and they had cared to reply yesterday only, and here is the reply:


"From: [protected]@irctc.co.in
Sent: Tue, 30 Apr 2013 20:45:58
To: anwesha.[protected]@rediffmail.com
Subject: Email From IRCTC
Dear Customer,
With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : DER261012V17783 and the reason being : 'No EDR has been fed against the particular PNR'

In case you require any further assistance, please mail us at [protected]@irctc.co.in
With regards,
TDR TEAM"

firstly, where do I get the damned letter? secondly, how do I know why the EDR was not fed? what kind of an irresponsible behaviour is this? The train was more than 10 hours late, why should not the TDR be processed then?
I request the concerned authority to take prompt action ensuring refund of the due amount at the earliest possible.
Thanking in advance,

Anwesha Mukherjee

I HAD CANCELLED 2 TRAIN TICKETS FROM AMRITSAR & I GOT A SMS SAYING AMOUNT WILL BE CREDITED TO MY A/C. IT IS CLOSE TO 7 MONTHS BUT STILL NO RESPONSE. MY DETAILS----PNR No-[protected] DATED 17TH NOV Rs790.
2nd PNR No -[protected] DATED 17TH NOV AMOUNT Rs1575. TOTAL OF BOTH TICKETS Rs2365. PLEASE LOOK INTO THE MATTER

FCUK IRCTC services, bloody hell. They revise the price from lower to higher. They dont provide proper services. We have not said anything. But When we try to book TATKAL ticket online, site is not opening during booking hours, when all tickets are booked by authorized Agents of IRCTC, bull sites open n shows ticket not available. Then we have to rush to agents & pay huge amounts to get TATKAL tickets. Already they charge TATKAL fee, then too we have to pay more 300-500 extra on a ticket. It means we have to pay Rs.600-800 extra for a TATKAL tickets. What government is this, please take action against it & make 2-3 sites to book tickets, also add more servers to run hassle free ticket booking. I will proceed this with Higher Courts & Even media with video recording of ticket booking fraud by IRCTC. Fcuk IRCTC.