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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 504

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R
rajd72
from Bengaluru, Karnataka
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cheating customer for e ticket booking

Address:Karnataka

Sir,

I have tried to book the eticket online for Garib Rath Kochuveli Yeswantpur on 8th July 11 that time ticket available was 400 change.I have given two lower Berth and mention the Kid less than 1 Year.But it booked SM and SU.How can I ask to Take less than six month baby to SM or SU. Fo this I have booked the Ticket again and it results the same SM and SU.Where I lost 120 +20 for my ticket.I have checked with Jayanagar...
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A
amit.malviya
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

TDR not refund

Address:Mumbai City, Maharashtra

I MADE A COMPLAINT EARLIER 6 MONTH BACK IN THIS PLACE BUT EVEN U R NOT READY TO BOTHERD FOR MY COMPLIANED THATS WHY TILL DATE I HAVE NOT RECEIVED MY AMOUNT I FILED TDR IN IRCTC SITE 24 SEPT 2010 9 MONTH OVER THEY R NOT REFUND BACK MY AMOUNT PLZ DO THE NEED FUL.


>> PNR Number: [protected]
>>> Ticket Type: eticket
>>> Transaction ID: [protected]
>>>
>>>...
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K
kvijayrajan
from Chennai, Tamil Nadu
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REFUND DELAY

Address:Tiruvarur, Tamil Nadu

Dear sir,
I filled tdr on date[protected] for the reason of travelled with out proper ID proof.But till date(25/06/2011) my tdr status is FORWARDED TO RAILWAY. when refund will be done.Let me know really such huge time period is need for the process.
Kindly clarify when my tdr will be close and refund will be done.

PNR NO : [protected]
TDR FILLED DATE :[protected]

Regards,
Vijay.k...
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J
jayashree s
from Thiruvananthapuram, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

charged thrice for booking ticket refunded one time

Address:Kanchipuram, Tamil Nadu

Dear sir
I booked e ticket-on 9.5.2011 in IRCTC and paid the amount through SBI internet banking. The amount of Rs 1305 is debited thrice for the same ticket and-only once it is refunded in my S B account on 11.5.2011. So it had been doubly charged for my e-ticket.
My SBI SB account number is [protected]. Kalpakkam branch
My Email id is [protected]@yahoo.co.in
Kindly do the needful
Thanking you
Yours...
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S
sijo4v
from Punalur, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Deducted Extra commission Money

Address:Kollam, Kerala

Sir,

As Details given below, I booked tickets on the below mentioned dates including the commission amount of Rs.10 and on next day of the ticket booking extra money Rs.10 as commission was deducted from my SBI account without my authorization.. kindly do the needful to prevent any such incidences in future and to return mu unnecessarily deducted money.
- Hide quoted text -


Transaction ID: [protected]...
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V
vijayreddys.sap
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

RAC Passenger missbehaved with me (My ticket is confirmed)

Address:Nellore, Andhra Pradesh

Dear Team,

Myself Passenger travelling from Nellore to Chennai on June 20, 2011 in Charminar (S3, 60).

My concern here is how can an RAC person allowed from Hyderabad to Chennai when his ticket is not confirmed. What is that TC is been doing, passenger who is travelling with out confirmed ticket should move to General Compartment.

I am surprised to see that TC was least bothered when RAC passenger...
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R
Ranjan raj singh
from Gurgaon, Haryana
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ticket not booked money deducted

Address:Haryana

Dear Sir

I made one ticked from Delhi to Mumbai journey date 16/06/11 in tatkal, but ticket was not booked and money deducted from my account why the money is deducted when the ticket was not book who will pay the penalty for this , today i have booked the ticked, bank deducted the booking charges also which was not refundable, it happens so many times is there any legal action to take, or who should pay the penalty, please...
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S
smithverma
from Nileshwar, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

about online booking

Address:Washim, Maharashtra

online railway booking on irctc.co.in is so fullish.because in the morning 8 am this site could not be open .
indian railway department selfly down his server for personal users and a counter booking of personal passangers they work only for his agents.suppose i[censored] need a ticket from murtajapur to mumbai in vidharbha express or a ambanagri express on date 15th june then u see onlineits a waiting ticket or a regret but u cancall to...
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D
dhol
from Delhi, Delhi
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not getting verification code or password

Address:Ghaziabad, Uttar Pradesh

I am unable to login my user id of irctc . I haven't receive any password or verification code. plz kindly sent me the password on my id as well as on my mobile no.
username is yogesh2014.

email id is [protected]@gmail.com

phn no is [protected].
plz sent the password as early as possible....
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D
dhol
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

cancellation of ticket

Address:Ghaziabad, Uttar Pradesh

I want to cancel my eticket of 17 june 2011 of journey delhi to lucknow. I can't do this because i am unable to login my id on irctc.

pnr no is [protected].
This ticket is booked under the name of sakshi singh.
username is yogesh2014.
plz do this before 17 june....
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R
RAVI641
from Bengaluru, Karnataka
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Booking of Tatkal Tickets before 2 days

Address:Bangalore, Karnataka

I am attaching a screenshot in which its clearly showing how backend business of IRCTC is working. I took this screenshot on 11th june 2011, means i can book tatkal ticket till 13th june 2011 but as you can see booking of 14th june is also going. How can this happens??????? It means some IRCTC are doing backend business. When i checked tatkal status of 14th june on 10th june it was showing 280 seats but on 11june its showing 139. Same type...
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H
hridayp
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No response of Customer care

Address:Pune, Maharashtra

i am facing problem for opening my IRCTC account as it needs verfication of ID and mobile but no body is lifting telephone at IRCTC Customer care centre.I have sent 2 Mail but no reponce for sending Email id Verification password and Mobile verification password. I have to canceeled some Tkts but not possible as account not opened as nobody is helping now i am sendind my complaints to consumer forrum as well as Railway ministry.
br...
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S
sonal mahajan
from Solapur, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Price Too High & worst food

Address:Satna, Madhya Pradesh

Hi,
I was Travelling from Dadar to satna, I am submitting this reply while reached my destination train B2 Coach # No 13 berth, after having my RUBBISH FOOD Supplied by IRCTC catering Staff. Today is[protected] @ 12:34 PM IST. My PNR Ticket# 94RM45F60H and blank paper ticket no. is C206164 Train # 12141, Ragendra nagar super fast train.

Since on ie. 8th June 2011 wednesday, when I boarded this train from Dadar Central...
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A
arnab_pal
from Pune, Maharashtra
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Mobile verification password not received after 7 days

Address:Karnataka

IRCTC has come up with a fancy but useless verification system. Everyone who is updating their their contact information is getting penalized by it.

Quite obviously, they are technically too backward to handle such a simple mobile number verification feature. Many websites are supporting this feature with ease but not our irctc... I wonder who are the technical behind it... This is my case:

I have never received...
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P
prem74
from kanjurmarg(w), Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not refunding my claim

Address:Mumbai City, Maharashtra

I booked e- ticket PNR No.[protected] From NDLS to CSTM Boarding Station AGC Date of journey 12/06/2009.i want to say when my wife Bhawana Female 29, Manshi Female 4 & Rahul male 18 Boarded train No.2138 Punjab mail on 12/06/2009 during Boarding time current Status is Released(Ticket Not Cancelled but Alternative Accommodation Provided)and inquiry from No.139 massage is RAC coach 030 seat No.2.
From Gwaliar ticket checking staff...
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N
nandu_vr1
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Rgdg mobile verification password

Address:Khandwa, Madhya Pradesh

HI,

on 26th May 2011,I was asked to update my profile in IRCTC
and I updated my mobile no.
As a result,I got email verification password,but didnot get my mobile verification password from the past 5 days.I have been constantly mailing to [protected]@irctc.co.in and calling customer care[protected].
There's no proper response from IRCTC customer care..they keep saying that they'll reply with in 24...
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J
jain amit 1980
from Visakhapatnam, Andhra Pradesh
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Not received mobile verification password from irctc.

Address:Saharanpur, Uttar Pradesh

Dear Sir/Madam,
I have an user id apjain1980 with irctc. 28 may 2011 irctc changed my password the concern department send me only user id password not mobile verification pssword.When i complaint to [protected]@irctc.co.in and [protected] they said please wait further 24 hr.Please solve my problem as soon as poosible.
...
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A
aniscf
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

PNR Status not updating daily

I have booked two tickets on 11013-Coimbatore exp thru IRCTC online.

Booking date[protected]
Date of journey[protected]
Class SL
Booking status RLWL4 and RLWL5.

PNR Status as on[protected] is RLWL4 and RLWL5. It has not moved a single digit. Can somebody in India believe that a sleeper class ticket on a daily train doesnt move even after 15days? I really smell RAT here on part of IRCTC management....
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P
pandey135702
from Bhubaneshwar, Odisha
Jul 13, 2023
This thread was updated on Jul 13, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Email verification password not received

I have an account in irctc.Co.In (User name is mm135702). Unfortunately, i forgot my password. I am trying to reset my password and your site ask the email verification password and mobile verification password. I already got the mobile verification password by an sms. But, i can't get email verification password. Please send the email verification password in to my mail ([protected]@yahoo.com) urgently or suggest another way to reset...
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F
flatrates
from Ludhiana, Punjab
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

forgot my password

Address:Gurdaspur, Punjab

sir

i forgot my irctc railway login password So pls reset my password and send me thru email ;

so i thanks you & ur team For help me

my irctc login id is( flatrate)

...
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