| Address: Sambalpur, Odisha |
To
The
Indian Railway Catering and Tourism Corporation Ltd.,
9th Floor, Bank of Baroda Building,
16, Parliament Street, New Delhi 110001.
Tel:[protected]/23311264
Fax:[protected]
And
The Chief Regional Manager,
Eastern Zone, Bhubaneswar (IRCTC), Bhubaneswar
I have booked a ticket on 12.10.2011 from irctc.co.in bearing PNR no [protected], trans id [protected] for Kalinga Utkal exp (18478) from Kharagpur to Sambalpur, journey date 14.10.2011. The status was confirmed (seat no S9-43). The train was diverted and did not come to Kharagpur on 14.10.2011 (scheduled to arrive at 11.15 PM). Thus I did not travel in my booked ticket. I request the authority to refund my amount (Rs 171.00, SBI bank) through the refund process as in protocol.
Detail of passenger:
1 Dr K Das 41 Male S9 43/UB Booked
I have already booked a TDR (Reason For TDR: Train Diverted And Passenger Not Travelled. TDR Status: TDR Entered. Reference No: ekt[protected] TDR Zone: ECO, TDR Filing Date: 16-Oct-2011, Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00)
Thanking you
Sincerely
Dr K Das
SO, OSCP (NRHM)
VSS medical college and hospital, Burla, Sambalpur
Phone: [protected]
IRCTC — Account Disabling n Tatkal booking
I have an IRCTC account which is locked second time.When i tried to reset the password through forget password link, it asks User id, question and Answer. I provided all the details and it throws an error "Answer is Incorrect". This happend second time and both the times i tried to login through the actual password.
I sent an email at [protected]@irctc.co.in and got an automated email as Ticket Confirmation for the request.
I waited for a week and there was no response from IRCTC customer care. I called them up on 24 Hrs. Customer Support at[protected] and it took about 12 calls to make them understand about the issue. When ever i called up the customer support the person attnding the call will redirect me to someone else after listening to my detail and again i need to explain whole story, inshort that was waste of time and money.
IRCTC should hire service and satisfaction oriented support executives so that it a common man has no pain of wasting time and money.
Another issue with IRCTC is its very difficult to book a TATKAL ticket from Source of Boarding to destination.
According to the new rules of indian railway a person can book Tatkal ticket from the Actual Boarding station to the destination.
For example i tried to book the ticket on 6614 Coimbtore Exp (Coimbtore to Rajkot) from salem to pune. Train starts on thursday at 23:45 from Coimbtore and reaches Salem on 2nd day i.e friday. according to the Tatkal booking one should book a ticket 2 days prior to the date of journey it means for this train ticket should be booked on tuesday. It was not allowing me to book a ticket from Salem to Pune because it reaches Salem on 2nd day and tatkal ticket can be booked only 2 day in advance.
When called customer care an executive explained me that there are different different quota for each station and train reaches salem on 2nd day, so i must book a ticket on wednesday and not on tuesday. When i tried to make him understand about the rule of tatkal quota but he was not ready to listen.