Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

IRCTC — IRCTC website has wrong information

I have an issue that happened with Indian Railways (IR) last week and I wanted your advice on how to proceed on this issue.

1. I had a confirmed ticket in a train which starts from Yashwantpur going to Palghat in train 6527 which departs at 8PM from Yashwantpur.

2. As per the online website of Indian railways, the scheduled stop also includes Banaswadi where as per the website it was 9PM.

3. Yesterday morning I had called 139 also and they reconfirmed that there is a scheduled stop and I can board the train from banaswadi.

4. As that stop was convenient for me, I decided to take the train from Banaswadi.

5. This evening when I reached the station at 8.30PM, I was told by the duty station master that the train does not stop in this station.

6. The station master confirmed that he is aware of this issue and said that it is the railway HQ that has erred.

7. In spite of requesting him to stop the train for the scheduled one minute, he disallowed our request saying that is not possible.

My grandmother had passed away last week and I was going there to perform the last rites & due to this negligence of IR, i had to undergo trauma and mental agony. Now, I would want to take up this matter legally mainly to stop IR from providing such wrong information to the passengers and spoiling the country’s image. What do you recommend that I do?

sir/madam,

sir the information provided by irctc/indian railway esquire is not updated as per the actual information.
today at around 9.15 am when i asked about train no.12810(mumbai mail) it showed to be arrived at 10.31 am.

this status remained till 10.10am.

but when i reached the station at around 9.50 am there it was already showing that the train is late by 9.30hrs & will arrive at around 11.40.
not only this even i had inquired at 139.
it also told that the train will arrive at 10.31 am.
sir the website is showing that it is updated regularly but actually it is providing the wrong information.
sir due this wrong information i had to unnecessary wait in the station for 2 hrs.

but by right to information i should always be provided correct information.
sir i request you to take action against the authority so that in future it can be avoided.

We had no option left except for waiting 9 hours to catch the train and these all due to
IRCTC making such a stupid mistakes and no one is made responsibel or blaimed for any kind of
mistakes in Indian Government. We except that it could be late in arrival and departure of trains operating in india with such a large network and huge population, however they atlease can provide the right
informations to the customers. This is our right to get good services from governmnet as we are paying the handsome amount of money in form of TAXes.

Train12071 AsperHelpline 139train was to depart at 15:35on 23Aug2011. I had rechecked the information on website. I reached CST and was shocked to find that the train had gone in time. I missed the train and had to rebook a ticket as I had to reach Aurangabad on same day on official duty. I went through lot of mental agony, stress. It cost me money, time and along with all luggage had to run from pillar to post for rebooking my ticket. I had to go thro’a lot of ordeal for making the most genuine complaint to the Station Master who was unavailable in office. AnotherOfficial not concerned with the complaint had the audacity to ask me if I had recorded the message. I never imagined that Railways Computer Automated systems are so badly managed. Does any body in the Railway bother about this? In my case I seek full Refund of money Rs.440 PNR [protected] +amount paid for the next train Rs.650 ascompensation by 9th September 2011 failing which I will be forced to escalate my compliant to other Consumer Forums

Dear Sir,
I am register a railway registration foam. register successful and user ID, mobile verification code is received my mobile.confirmation mail and password not received.next what can i do.
By Venkatesan

dont worry about it the deducted amount wiill be automatically credited in ur account wtthin 10 days...

transction id- [protected]
pnr no. - [protected]

i had cancelled e-ticket and i not get my money transfered to my SBI account plz transfer my money as soon as possible

i have cancilled three ticket vide pnr no[protected] on 10/05/09 for rs 836, pnr no [protected] on 08/0/509 of rs 1167 and pnr no [protected] through my wife's debit card no [protected] agst s.b a/c no[protected] o[censored]nited bank of india, b.e.college road howrah branch, but no money has been credited to my account till date.I hace twice visited the bank personally but it make no result. I donot know wat to do now, is this mechanisam of irctc is so bogus.

vinod sharma

Sir/ Madam,
I have got my tickets cancelled i the month of Nov 2008, but the refund is not yet realised
kindly expidate the same .


Muraleedharanm.T



On Wed, 19/11/08, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:

From: [protected]@irctc.co.in <[protected]@irctc.co.in>
Subject: Money Refund Confirmation from IRCTC
To: [protected]@yahoo.co.in
Date: Wednesday, 19 November, 2008, 9:54 AM
Dear Customer,

Thank you for using IRCTC’s online rail ticket booking services.

An amount of Rs.529/- towards the refund for the cancellation done on
17-Nov-2008for Ticket vide PNR [protected] has been for credited to
your account. You are requested to please check with your bank regarding the same.
We regret the delay if any, in crediting back the
refunds.We solicit your continued patronage to our services,

Warm Regards,

[protected]@irctc




On Wed, 19/11/08, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:

From: [protected]@irctc.co.in <[protected]@irctc.co.in>
Subject: Money Refund Confirmation from IRCTC
To: [protected]@yahoo.co.in
Date: Wednesday, 19 November, 2008, 9:54 AM
Dear Customer,

Thank you for using IRCTC’s online rail ticket booking services.

An amount of Rs.529/- towards the refund for the cancellation done on
17-Nov-2008for Ticket vide PNR [protected] has been for credited to
your account. You are requested to please check with your bank regarding the same.
We regret the delay if any, in crediting back the
refunds.We solicit your continued patronage to our services,

Warm Regards,

[protected]@irctc

TO 23 NOV 09
THE CCM (REFUND)TDR PROCESS
BILASPUR SCER RLY CHHATTISGARH
RESPECTED SIR
KINDLY ACKNOWLEDGE ME WITH THE LATEST STATUS SINCE NEARLY ITS GOING TO BE MORE THAN A YEAR AWAITING FOR MY REFUND
MAILS RECD ATTACHED

(Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No.[protected] will be forwarding to CCM/South East Central Railway for reopen the case dt. 31.07.09 stating that DUE TO NIGHT PEOPLE IN THE COMPARTMENT DID NOT OPEN THE DOOR SO PASSENGERS NOT TRAVELLED at the time of your journey with all the papers pertaining to your refund case As soon as refund, if any, received it will be credited to your card account.


Regards,
Ved Prakash
[protected]@irctc.co.in )
(1)MAIL NO 1
REGRET Dear Customer, With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : C/BSP/IRCTC/09/06.07.09/SECR In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] With regards, TDR TEAM
(2)MAIL NO 2
Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No.[protected] will be forwarding to CCM/South East Central Railway for reopen the case dt. 31.07.09 stating that DUE TO NIGHT PEOPLE IN THE COMPARTMENT DID NOT OPEN THE DOOR SO PASSENGERS NOT TRAVELLED at the time of your journey with all the papers pertaining to your refund case As soon as refund, if any, received it will be credited to your card account.


Regards,
Ved Prakash
[protected]@irctc.co.in
MCF SARLANAGAR MP
TO
THE CCM (REFUND)TDR PROCESS
BILASPUR SCER RLY CHHATTISGARH
SIR/MADAM
MAY I DRAW YOUR ATTENTION TO THE FOLLOWINGS
1 A TICKET PNR NO [protected] WAS BOOKED FOR 06 PERSONS IN SARNATH EXPRESS FROM MAIHAR TO DURG
2 THE TRAIN CAME ABOUT TWO HRS LATE AND LEFT NEAR ABOUT 10PM CAN BE CONFIRMED FROM DRIVERS/GUARD/SM DIARY/REPORT
3 DUE TO NIGHT PEOPLE IN THE COMPARTMENT DID NOT OPEN THE DOOR I WAS TRAVELLING WITH TWO SENIOR CITIZEN (PARENTS)&TWO BABIES SO WE WERE UNABLE TO BOARD IN THE COMPARTMENT & THE TRAIN LEFT
4 THE CASE WAS REPORTED/PUT TO THE STATION MASTER &GRP THEY ALL SUGGESTD ME TO COME IN THE MORNING FOR TDR AT THAT TIME IT WAS DIFFICULT TO MAKE LATE AS I HAD TO TRAVEL ANOTHER 10 KMS AT NIGHT WITH FAMILY TO COME HOME THE ADDRESS MENTIONED IN THE APPLICATION
4 THE TICKET WAS SUBMITTED IN THE MORNING FOR REFUND
5 NOW ON 23JULY I GOT AN EMAIL DENYING TO REFUND BECAUSE THE TICKET WAS SUBMITTED AFTER 12 HRS OF DEPARTURE OF THE TRAIN
6 THE PROOF OF TICKET &EMAIL RECD HAVE BEEN ENCLOSED
7 I REQUEST YOU TO RECONSIDER YOUR DECISION BECAUSE MY TICKET WAS SUBMITTED WITHIN 12 HRS FROM DEPARTURE OF THE TRAIN
8 BEING FELT INSULTED NOW I HAVE DECIDED TO PROCEED FURTHER FOR MY CONSUMER RIGHTS TO THE COMPETENT COURT/AUTHORITIES AFTER 15 DAYS OF THIS REQUEST
9 DETAILS OF TICKET
Transaction Details
PNR Number [protected] Booked On [protected]
Transaction ID [protected] Ticket Type eticket
Class SL Internet Service Charge Rs 25.00
Date Of Journey 22/11/2008 Ticket Charge Rs 1143.00
Bank SBI Debit Total Rs 1168.00
Train No 5159 Railway Zone SEC
From Station MAIHAR(MYR) IRCTC Zone GGM-1/EZ
To Station DURG(DURG) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 cp pandey 75 Male 0000 Booked
2 gayatri 70 Female 0000 Booked
3 sk pandey 43 Male 0000 Booked
4 ranjana 40 Female 0000 Booked
5 gullu 14 Female 0000 Booked
6 isha 11 Female 0000 Booked



Reason For TDR : bogies closed from inside not
opened reported to grp dy stat
ion master immediately takentd
r fro tti
TDR Status : CCM Regreted
Reference No : ekt[protected]
TDR Filing Date : 30-Nov-2008
Refund Status : Refund Not Approved
Refund Date : 23-Jul-2009
Refund Amount : Rs.0.00
Remarks : 148-SECR/3 Ticket was not surrendered within 12 hrs after the departure of the train. The case is repudiated

10 EMAIL RECEIVED

DEAR SIR
A LOT OF THANKS FOR YOUR POSITIVE RESPONSE
WITH REGARDS
SK PANDEY
MAIHAR CEMENT

--- On Fri, 31/7/09, TDR <[protected]@irctc.co.in> wrote:

From: TDR <[protected]@irctc.co.in>
Subject: Re: refund
To: "Surendra Pandey" <[protected]@yahoo.co.in>
Date: Friday, 31 July, 2009, 4:53 PM
will be forwarding to CCM/South East Central Railway for reopen the case dt. 31.07.09 stating that DUE TO NIGHT PEOPLE IN THE COMPARTMENT DID NOT OPEN THE DOOR SO PASSENGERS NOT TRAVELLED at the time of your journey with all the papers pertaining to your refund case As soon as refund, if any, received it will be credited to your card account.


Regards,
Ved Prakash
[protected]@irctc.co.in
Ph:[protected]

To'
CCM TDR PROCESS
BILASPUR SCER RLY CHHATISGHAR

SIR
PNR NO:[protected], DATED[protected] we got W/L 8, 9, 10 in 3rd AC but we were given the berth in S5 berth no:53, 54, 55 so I kindly request you to re fund the money

i have made a ticket from irctc PNR no [protected] travelling date 04/06/2010 of train no 4864 but unfortunately my ticket was in waiting list till the chart got prepared.
so i went to the web site of irctc to cancell the tickets wihcih was made by my hdfc credit cards to claim the refund but it was written that chart has been prepared so you can cancellation your ticket.
so can i know wheather i shall get the money refund in my credit card a/c or not.
mail me on [protected]@gmail.com
mobile no [protected]
pankajkhetan

Sir,
I tried to book an e-ticket on 16th June for date of journey 18th June in train number 4554 in tatkal quota from Una to Delhi. I tried twice but the ticket booking showed error and said that the money debited from your account will be credited to you. The amount debited was Rs2516 and after the transaction I was left with Rs4189 in my account number[protected], Divpreet Singh. On the next day, 17th June, I was debited the same amount Rs 2516 and then credited back. But the originally debited amount was never credited back to me. I registered my complaint with IRCTC help desk too but I have been getting no response at all. I have even showed them the screenshot of my bank statement which shows the following three transactions taking place between 16th June to the time of screenshot.
1 17/06/2010 IIN/PAYMNT RVSL/[protected]/1/0502015 CR INR 2,516.00
2 17/06/2010 IIN/PAYMNT RVSL/[protected]/1/0502015 DR INR 2,516.00
3 16/06/2010 IIN/www.irctc.c/[protected]/0 DR INR 2,516.00

My username at IRCTC is jmmasodhi and I have no other user id. I am attaching the screenshot so that you can confirm.
I hope I will get some help here.
Thanking you.
Yours sincerely,
Divpreet Singh.
[protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting
Hamirpur (H.P.)

sir ,
I had book railway ticket through IRCTC with PNR Number: [protected]
Booked On: 6-4-2010, but train has been cancelled due to cyclone , and i file TDR but till date money is not refunded in my account please help me out for get back my money the necessary details mentioned below
Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On: 6-4-2010 Class: 1A Internet Service Charge: Rs 20.00
Date Of Journey: 20/5/2010 Railway Zone: SER Bank: axispg
Total: Rs 3088.00 Train No: 2842 Ticket Charge: Rs 3068.00
From Station: CHENNAI CENTRAL(MAS) Quota: General To Station: RAJAMUNDRY(RJY)
IRCTC Zone: Group General Manager-1/Eastern Zone (IRCTC) Kolkatta


Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 M RAMANA 35 Male 0000/ Booked

2 PUSHAANJALI 32 Female 0000/ Booked



TDR Details
Reason For TDR: Train Cancelled. TDR Status: Forwarded To Railway Reference No: ekt[protected]
TDR Zone: SER TDR Filing Date: 21-May-2010
Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00

Dear Sir,
I have purchased 3A class ticket of train no. 2331 to travel on 24/11/10 Patna to Ambala ref PNR no. [protected] Transaction no. [protected] but was not able to board a train from Patna as a train route was diverted.
I have already filed TDR on 25/11/10 ref no. ekt[protected] but more than 90 day's have passed but still now I have not received the refund amount.
So, please look into the matter & do the needful. In a hope.

Thanking you
Your's faithfully
ASHUTOSH SRIVASTAV

AS THERE IS NO COMPETITION FOR RAILWAYS, THEY ARE BEHAVING AS IF THEY WISH TO..
NO ONE CARES ALSO.. BAD ON THE PART OF RAILWAYS..

PEOPLE ARE FIGHTING FOR THE TICKETS.. AS THERE IS NO OTHER COMPITITION..

OUR INDIA WILL NEVER BE A DEVELOPED COUNTRY IT WILL ONLY BE A DEVELOPING COUNTRY INSTEAD.

i had booked tickets from IRCTC for journey from Jaipur to Sealdah for 28/12/2010 with PNR no. [protected], due to ongoing gurjar agitation the train was diverted and it did not come to boarding station i.e. at Jaipur. I filed a refund TDR with IRCTC on dated 29/12/2011, since than I'm continuously approaching to IRCTC for refund of Rs. 3234.00 but they have given no heed to my complaints. please help

Dear Sir/Madam,

I was booked ticket to Godavari express for the date of journey on[protected] with PNR number [protected] from visakhapatnam to secunderabad on tatkal Quota. Unfortunately on that date[protected] due to railroko at Telangana region, godavari express declared to moved upto vijayawada. According to the announcent at Visakhapatnam station, i was not traveled in the godavari express and i filed TDR on[protected] with Reference No: ekt[protected] for that train cancellation.

Currently in TDR status, it is showing as CCM Regreted and money was not credited to my account. Please take necessary action and process the same.

Regards,

Madhav
Mobile#[protected]

SIR
AMOUNT IS NOT REFUND TO ME.I ASK WITH BANK THEY TOLD ME WE ARE NOT RESPONSE OF YOUR MONEY YOU CAN CONTACT IRCTC.PLEASE RETFIY

THANKYOU





























From:
[protected]@irctc.co.in | Add to Address book |This is spam



To: [protected]@rediffmail.com


Subject: Re: not recived the refund


Date: Wed, 21 Dec 2011 10:48:30 IST








Dear Customer,


Kindly note that we have refunded the amount as per the following details. Please contact your bankers for confirmation with the given details.

Transaction Id [protected]

Payment Option indianbank




RFND AMT STATUS SETTLEMENTID RECEIPT NUMBER ACTUAL REFUND DATE




495.00 Refunded[protected] RFN[protected] 25-nov-2011 12:00:00 AM

In future you are requested to use the Refund status Tracking service Provided by the IRCTC. Select the 'Refund Status' link in the left panel under 'My transaction'. on the plan my travel page after you log in to www.irctc.co.in giving your userid and password.

Note that if still the refunded is not reflecting in your account, we suggest you to send us the screenshot/scanned copy of your account statement by hiding the credit/debit/bank account number as an attachment.


Thanks & Regards

Hema Tandon
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in


From: [protected]@rediffmail.com
Date:[protected]:07:23+05:30
To: [protected]@irctc.co.in
Cc:
[protected][protected][protected][protected]

Dear sir
my money has not been refunded to my account .kindly rectify


thankyou

Dear Customer, The refund of Rs.495/- for the transaction tried by you under reference no.[protected] which has failed and later found that the payment has been debited to your account has been credited to your account on 23-Nov-2011. We suggest you to please retry the transaction, if not booked already. The booked tickets history can be checked to view the list of all tickets booked by you. Warm regards,
Customer Care
Internet Ticketing
IRCTC


T.SUDHAKARAN.(EXECUTIVE)
THE BOOK POINT (I) PVT LTD
ANNASALAI CHENNAI.600002.

I have booked a ticket on[protected]. first chance a/c debited but ticket not booked. Then next chance I booked the ticket and amount debited again. Amt--2591.78 dated 01.04.2015, tr no--[protected] from patna to anvt-- delhi. PNB a/c tr date in bank is 31.03.2015 due to annual closing

irctc i-ticket — Ticket not Delivered

Dear Sir/ Madam,

I have bokked 2 I- Tickets on 23/12/2008, which should have deen Delivered by 25/12/2008. My transaction no is [protected] and [protected]. Request you to help

Regards
Ranjan

I HAVE BOOKED MY I TICKET ON LINE . NOW I WANT TO CHANGE MY BOARDING POINT. HOW CAN I CHANGE IT ? PLEASE SUGGEST

Hi,
I am having few concerns regarding IRCTC site, which are as follows:

1) I tried to book my online ticket ticket in TATKAL but i observed that the station names are not listing when we provide the station names ("From*" and "To*") and it happens always not a single time .
2) I tried to book ticket through "Quick book" but it display a message that "Quick book is not allowed between 12:30 AM to 10:00 AM."
3) Also, if we tried to book the ticket in day time after 10 O'clock the speed of Sign-in and processing is too slow, although I am using broad band service with excellent speed.
4) If we want to book the ticket then we have to contact to traveler agencies which are charging extra too much amount.

Hope you can understand my views.
Waiting for your action, you can also contact me at [protected]@gmail.com.

yesterday[protected] i booked one e-ticket from TPJ to MYA through online. ticket was not reserved. but amount Rs.247.00 debited my state bank of india account. so, kindly credit the above amount to my account.

my email id: [protected]@gmail.com mobile no: [protected]

i boocked my i ticket - 15/03/ 04 but i not get now, my pnr no [protected] please help me

I book my I ticket on 2oth junebut still i didnt receive my ticket. PNR NO. is.[protected] I have to travel. so pls provide me courier details.

I booked I ticket on 4 Aug 2015 from MAJN to NZM PNR No.[protected]. But dent receive my ticket till date. My Mob No.[protected] please confirm despatch to my home address.

i want to track my I ticket please help me to track

Dear Team,

This is inform to you that, We have book my Indian railway ticket from IRCTC of I-ticket on 20/12/2017 and journey date is 19/04/2018 but still my ticket in not delivered. So can you please give me the current status and i request you to deliver my ticket as soon as possible. This is my ticket PNR No.[protected] and Transaction Id is :- [protected] . Below Mention My Personal Detail.

Name :- Anilkumar Yadav
Contact No.[protected]
Add:- Old Hanuman Nagar, Near A-1 Bakery, Sangam Rahivashi Mitra Mandal, Goregaon West, Mumbai-400104.

i boocked my i ticket -02/02/2018 for boarding date on[protected] but i not get ticket now, my pnr no [protected] please help me my address is
Address: Jivrajna muvada
City: GANDHINAGAR
Pin: 382041
State: GUJARAT

IRCTC — Service not proper

Dear Sir/ Mam,

We are unable to book the Railway tickets in Tatkal and some time in general quota also as the Server of IRCTC is down and not replies properly.

During 8:00AM to 9:00AM we are not able to log in or if logged in then booking the ticket is difficult.

Some action must be taken against this

Thanks and Regards
Arvind Toshniwal

@anup ~ try to use railways own official website from now on. the web address is http://www.indianrailways.gov.in/ click on passenger services > e-ticketing -> make your account

as for IRTC, if they really don't respond, contact Citi for a "chargeback" if your ticket is not delivered to you.

Thanks Kaushik,

I will try out IR site as suggested, menawhile I have spoken to CITI, but they say that they have already received a transaction ID (they provided me the same ) now I need to contact some one from wither IRCTC or Indian Railways may be .

In case if you know a number which can help me, you may kindly provide me .

Thanks
Anup

UMA TRAVELS — TDR NOT REFUND

ticket from meshna to pune date 29/06/2008 train no 6209 class 3TC pnr no [protected] tdr filing date 03JUL 2008 REFERANCE NO 133268.O ticket amount RS 2703 ticket not confrom this ticket rifund not my accunt pl help me thanks

UMA TRAVELS — tdr ticket not rifund

pnr no [protected] train no 6209 mahesana to pune class 3tac this ticket tdr filing date-03jul is not rifund my account pl help me

DEAR SIR

I have booked ticket from PUNE to TIRUPUR for 17.10.2009 in 2 tyre A/c on 24.09.2009. while booking it was in waiting list. Even on the date of journey also it was in waiting list and the same was cancelled automatically. However the amount not refunded to my Credit Card account till now. Please look into the matter.

Uma Sankar Rao G

I have booked ticket from ROURKELA to (CST) MUMBAI for 27.09.2009 in 3 tyre A/c on 02.08.2009. while booking it was in waiting list. Even on the date of journey also it was in waiting list and the same was cancelled automatically. However the amount not refunded to my Credit Card account till now. Please look into the matter.

Railway Refund Not Received
Dear Sir,

After so many reminders to railway still i have not received my e-ticket refund After sending 1st mail i received a response on mail confirming they will do the needful & after a weeks time i received a letter from IRCTC confirming the respected zone will do the needful to refund the amount & since then no revert on same my refundeble amount 497

From:
anil yadav
ditels
;-
Transactions for card number XXXXXXXXXXXX4285
10/12/2010 PAYCSH PAYMENT 805.00 Cr.
15/12/2010 Indian Railways DELHI DEL 329.83 Dr.
15/12/2010 Indian Railways DELHI DEL 329.83 Dr.
16/12/2010 Indian Railways DELHI DEL 329.83 Cr.
20/12/2010 IRCTC LTD NEW DELHI IND 497.68 Dr.
Transactions for the account
23/12/2010 FIN CHARGE ON RETAIL (EXCL GST 33.76) 327.79 Dr.
23/12/2010 TOTAL GST DEBIT FOR CURRENT STMT 33.76 Dr.

To,
IRCTC Customer Care,

Sir,
I've booked a ticket on[protected] form Secunderabad(SC) to Visakhapatnam(VSKP) in through online in which I had cancelled one passenger on 12-0n-2011 and the amount refunded by this is debited back to my account. The other 3 passengers remined in the same ticket has been cancelled on[protected] and the amount Rs. 648 has not been yet credited to my bank yet. In IRCTC cancelled history it is showing that the amount is refunded on[protected], but i didn't yet get back the money in my account. Please look into this issue and make favour to me. Thanking you.

Details:

Transaction Id No:=[protected]
PNR No: =[protected]
Receipt No:=[protected]
Cancelled Date :=[protected]
Refunded Date given:=[protected]
Amount to be refunded:=Rs.648
Passenger Detail:
1.CHVS MURTHY (39) MALE
2.CH PADMA (37) FEMALE
3.CH YAMINI(10) FEMALE

My bank Details:
Indian Overseas Bank, Madhavadhara Branch, Visakhapatnam.


Regards,

Ch. Krishna Murthy

Dear Concern

My PNr no is [protected] . I have file a TDR form as one person is not board the train due to waiting list .

That amount needs to be refund with in 2 month but that amount have received to me as that replied that TTE form had not signed by me.
In this case reply is invalid as this is a case where passnager doesnt baord the train due to waiting list.

Kindly resolve this issues as soon as possible.

With Regards
Sandeep Gupta

Amount Rs.140 transferred from my account and failed in IRCTC e-booking transaction. Transaction ID is : [protected] Dt.13.07.2011.
Pls. refund the Amount.

Dear Sir/Madam,

This is regarding the amount which has not been refunded by irctc. I was doing booking for a train from baroda to mathura on 4/01/2012, due to some error in the server the booking was not done and amount was deducted from account. I had used my friend's Rahul Sharma's Axis Bank debit card to book the ticket. On 7th i received a mail from irctc that amount has been refunded to the account bur till date no amount has beed credited to axix bank account by irctc. My friend asked axis bank regarding the same they told him that they have not received any confirmation regarding the refund by irctc hence they have not credited the amount. Since 7th i am mailing to the customer care of irctc but they are not replying me back and also not receiving any phone calls.

Please do the needful i want my amount to be refunded.

Regards,
Unnati Bhavsar

Hi My amount has not credited into my account as we have not travelled through Rajdhani Express from New Delhi to Dhanbad as we had 3 tickets booked but only one ticket got confirmed hence we have cancelled our journey on 07/03/2012. I have filled TDR on 12th March 2012.My PNR No is [protected].

I have frustrated by calling and mailing to IRCTC but no results have been seen so far.

Can you please help me in providing my amount ASAP? See below communication we have had so far.

Regards
Pawan Mathur




Re: Current Status of Refund Claim vide PNR [protected] .

Hide Details
FROM:
pawan mathur
TO:
Rakesh Verma

Message flagged Monday, July 23, 2012 11:45 AM
God Morning Rakesh

Please Please help... Still amount not credited....

Regards
Pawan Mathur

From: pawan mathur <[protected]@yahoo.com>
To: Rakesh Verma <[protected]@irctc.co.in>
Sent: Wednesday, July 11, 2012 12:25 PM
Subject: Re: Current Status of Refund Claim vide PNR [protected] .

Hi Rakesh

Can you please give me email id of IRCTC who can take care of my request?

Regards
Pawan mathur

From: Rakesh Verma <[protected]@irctc.co.in>
To: [protected]@yahoo.com
Sent: Thursday, June 28, 2012 6:03 PM
Subject: Current Status of Refund Claim vide PNR [protected] .


Dear Sri Mathur Sb.,

Your inconvenience over the unprecedented delay in settlement of refund
claim vide above PNR by ER is deeply regretted at our end. The contents
and purpose of your grievance in the mails are o[censored]tmost concern to us. It
is always our sincere endeavour to offer services as far as practicable
that exceed your expectations and delight you.

But,sometimes,of course,despite best efforts,we fall short of your
expectations under unavoidable circumstances! Our apologies...!

Your case of refund has been examined thoroughly.As per our observations,
relevent papers were sent to ER for expeditious refund in the case on
20.03.2012.

The facts and genuineness of the claim are verified and refund amount
due in the case is decided by concerned Zonal Railways.

This is also to clarify that IRCTC is a vendor which provides access to
Railway Passenger Reservation System through its Server and Internet
Connectivity to book the ticket through it and for that levies a nominal
service charge.IRCTC has no role in deciding refund as it is decided by
the Railways only,as per rule.

Observing the delay,reminder has also been sent on 18.06.12 to expedite
refund in the case as early as possible .

On receiving refund in the case,the same will be communicated to you
without delay .


No.- 2012/IRCTC/ERTD/Refunds Date-29.06.2012.

Dy. Chief Commercial Manager/Refund ,
Eastern Railway Refund Hqs. Office,
3, Koilaghat Street,
KOLKATA- 700001.

Sub.-Expeditious grant of Refund vide PNR [protected] of Shri Pawan Mathur
(over 03 months old refund case).
Ref.- Mails/Requests of Sri Mathur for speedy disposal of the case.

Reference above, Details of a PARTLY WAIT-LISTED E-TKT.are as under:
PNR [protected] (Train no.-12314,Date of Journey-07.03.2011,Class-3A,Ex-NEW
DELHI(NDLS) to DHANBAD(DHN) ,Fare-Rs.3405/-, Pass.-03(1- CNF and rest TWO in
WAITING LIST after chart preparation).TDR FILED on 12.03.2012 FOR REFUND
OF ALL THE THREE PASSENGERS as “ALL THE THREE PASSENGERS DID NOT TRAVEL
on the e-tkt.”

This is also important to be pointed out here that “ as ALL THE THREE
PASSENGERS DID NOT TRAVEL ON THE E-TKT. and TDR has been filed for refund
of ALL THE THREE passengers, TTE’S Certificate is also not required in the
case for granting refund.”

Observing the delay in refund,a reminder has also been sent to ER on
18.06.12 for the purpose.Reply from ER in the case is still awaited at our
end.

Hence,it is requested that the case may kindly be reviewed and
reconsidered by your kind and august office for granting expeditious
payment of refund amount due in the case “in the light of the facts
mentioned above”. Sri Mathur is very much dissatisfied and worried and
pressing hard to decide refund in the case as early as possible.

This is for your prompt,kind and favourable action.

Encl.:-as above.

For AGM/IT.


Copy to:-1.GGM/IRCTC/Eastern Zone, Old Koila Ghat Building( Ground
Floor),3,Koila Ghat Street,Kolkata-700 001 For kind information and
ensuring speedy disposal of the case at ER.
2. Sri Pawan Mathur, on his mail-ID “ [protected]@yahoo.com “ For
kind information.

Soliciting your continued patronage to our services,and,meanwhile,
with best regards and compliments,

Rakesh Verma,
EXE./IT.

[protected][protected]

On Thu, June 28, 2012 13:15, pawan mathur wrote:
> Dear Rakesh
>
>
> Nice talking to you today. Kindly help me in providing my amount. See the
> reminder and follow up below for your perusal. my PNR No. is [protected]
>
> Regards
> Pawan Mathur
>
>
> ----- Forwarded Message -----
> From: pawan mathur <[protected]@yahoo.com>
> To: "[protected]@irctc.co.in" <[protected]@irctc.co.in>
> Sent: Wednesday, June 27, 2012 8:01 PM
> Subject: Re: Email From IRCTC
>
>
>
> Hi Team
>
>
> Any response on the below? Please update me urgently?
>
>
> Regards
> pawan mathur
>
>
> ________________________________
> From: pawan mathur <[protected]@yahoo.com>
> To: [protected]@irctc.co.in
> Sent: Monday, June 25, 2012 9:45 AM
> Subject: Re: Email From IRCTC
>
>
>
> Hi Team
> This is almost more then one week after reminder still amount did not get
> credited into my account. can you please send him reminder once again
> please? regards pawan mathur
>
>
>
> ________________________________
> From: "[protected]@irctc.co.in" <[protected]@irctc.co.in>
> To: [protected]@yahoo.com
> Sent: Monday, June 18, 2012 4:31 PM
> Subject: Email From IRCTC
>
>
>
> Dear Customer, Sorry for the inconvenience.Kindly note that your refund
> case of PNR No.[protected] has been forwarded to CCM/ER Railway on
> 20-Mar-2012 As refund is yet to be received from concerned railway,
> we have sent a reminder on 18-June-2012 with all the papers pertaining to
> your refund case to concerned railway. As soon as refund, if any, received
> it will be credited to your card account. With regards,
> TDR TEAM
> ________________________________________________________________________
> This is a system generated mail. Please do not reply to this email ID. If
> you have a query or need any clarification you may: (1) Email Us at
> [protected]@irctc.co.in
> _______________________

Dear Sir/Madam,

Against my TDR request no - less amount have been refunded. Entire Rs.1455.00 should have been refunded but only Rs.480.00 has been refunded.

According to the new TDR rules 100% of the amount had to be refunded as the train was late by more than 3 hours and passenger has not traveled. The train was late by more than 3 hours that day.

Please do the needful.

Details are as below:

IRCTC Zone: Chief Commercial Manager Refund, North Western Railways Jaipur
Reference No: ekt[protected]
PNR Number: [protected]
Ticket Type: eticket
Transaction ID: [protected]
TDR Filing Date: 16-Jan-2014

Thanks
Abhilash
singhvi.[protected]@gmail.com

Dear sir,
I have booked the ticket in IRCTC from Kalyan to Kurduvadi on 18/8/2011 between 11:39pm to 12.00pm but amount of Rs.267 is debited from my account.The Transaction could not be proceed due to communication problem .
Please return my amount to my SBI account.
My SBI acc No -[protected]
For any correspondance My no[protected]
Thanking You,
From Umesh Shah
( [protected] )

I tried booking a ticket from delhi to raipur through IRCTC on 14th october. I tried 1 time but the transaction was not processed at all due to server issues. Unfortunately, the amount has been debited once into my debit card account. Is there any escalation procedure by which I can get my refund back? I have the debit card statement that shows the amount debited and I have the booked ticket list which doesn't show these transactions. I dont think we could reach people on customer care on IRCTC. So far I have made calls to those numbers but I am unable to reach them. whats the fastest way to get the refund back? Suggestions/previous experience would be really helpful.

irctc ticket — TRAIN CANCELLED and amount not Refunded

The following TRAIN CANCELLED by authorities. Still not refunded. Help me with info when it will be refunded

Pnr Number [protected]
Transaction ID [protected]
Train No 1063
Train Name MS SALEM EXP
From Station CHENNAI EGMORE(MS)
To Station SALEM JN(SA)
Date 08/10/2009 Class 3A
Boarding CHENNAI EGMORE(MS) Resv Upto SALEM JN(SA)
Quota General

because it late

IRCTC — TDR refund awaited after 90 days

IRCTC on line ticket booked and cant able to travel, file TDR on 20 Jun 2009. Till now The Indian Railway has not been refunded PNR No [protected], TDR file No ekt[protected] You are requested to Refund the amount.

Amount has been deducted from my bank account but i should not get my e ticket from irctc. when will I get my money back.

IRCTC — TDR not returned since 6 months

Hello,

I have filed a TDR on 21st Jan 2010 for my partially waitlisted ticked on IRCTC site. Its been 6 months I have not recd any refund.

PNR Number [protected] Booked On 2-1-2010
Transaction ID [protected] Ticket Type eticket
Reason For TDR : partly wait list
TDR Status : Forwarded To Railway
Reference No : ekt[protected]
TDR Zone : CR
TDR Filing Date : 21-Jan-2010
Forward To Railway On : 30-Jan-2010
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

After 5 month a response has came from IRCTC team with Regret which is as follows---


""REGRET Dear Customer, With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : RO/BBS/08/397/30.09.11/ECoR and the reason being : 516-ECoR/14 Claimant has not submitted the letter of authority on behalf of the passenger. The case is repudiated. In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] With regards, TDR TEAM.""

Dear Sir,
I already described the cause of TDR, but still...


I am unable to understand the cause why refund not approved. Which type of letter to be submitted.


Due to this late train the return ticket from Cuttak to Bokaro Steel City from Purushottam train No. 12801 has been cancelled.


Please tell me by which reason the TDR filled not approved.


One another TDR refund case is although pending through IRCTC ticket.

Is there normal practice through IRCTC or just incidence.


Thanks & regards.

This case is started since last 6 month. After long waiting response has came regarding not approved.
I already mail to IRCTC to clarify the cause but no response and no activity found.
Please try to convey to the IRCTC team for their failed effort and Neutral activity.

against PNR No:[protected] TDR process completed but no refund get, although the train Rajdhani Express was Late approx 7 Hr.I already mail to IRCTC but he does not respond.
can any body help me to get my refund.

Dear Sir,
My ticket was booked from Train No.12444, PNR Number: [protected]. Date :29.04.2011 Scheduled Departure time was :07:56. When I reached to Bokaro Steel City station train was Late. But at Enquiry counter some information found that it may recover some time. Actually my purpose was to attend my friend marriage at Cuttack and return back in night by already booked train no. 12801 (PURUSHOTTAM EXP). Pnr Number: [protected]. But since train was Late approx more than 7 Hr. So it was not possible to attend friend marriage. And decided to TDR file and cancel the return ticket within the prescribed time limits as follows by railway. But still no refund get against TDR . I could not understand the reason.
The rules and status of TDR filled and cancelled ticket are given below in support to verify the cause. So please try to resolve.
Thanking you.

Supporting Documents to verify the facts are[protected]-
In case of train running late by more than three hours & the passenger not performing journey on this account, full refund is permitted subject to the condition that the ticket is surrendered/TDR obtained in case of I-ticket, if is in E-ticket customer should file online/mail to IRCTC within the prescribed time limits which are as under-
Ticket distance Prescribed time
Upto 200 Kms 3 Hrs
201- 500 Kms 6 Hrs
More than 500 Kms 12 Hrs


Ticket details for which TDR filled
_________________________________________________________
Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On:[protected] Class: 3A Internet Service Charge: Rs 20.00
Date Of Journey: 29/4/2011 Railway Zone: ECO Bank: SBI
Total: Rs 2010.00 Train No: 12444 Ticket Charge: Rs 1990.00
From Station: BOKARO STL CITY(BKSC) Quota: General To Station: BHUBANESWAR(BBS)
IRCTC Zone: Chief Regional Manager/Eastern Zone/ Bhubaneshwar (IRCTC) Bhubaneshwar
Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Heera Lal 32 Male B4 0057/ LB Booked

2 Mukesh Kr Yadav 30 Male B4 0060/ LB Booked

TDR Details
Reason For TDR: Train Late More Than Three Hou
rs and Passenger Not Travelled
. TDR Status: CCM Registered Reference No: ekt[protected]
TDR Zone: ECO TDR Filing Date: 29-Apr-2011
Refund Details
Refund Status: Not Approved Refund Date: 04-Oct-2011 Refund Amount: Rs.0.00

________________________________________________________________________________...⇄

Return ticket
__________________________________________________________
Ticket History
Pnr Number: [protected] Transaction ID: [protected] Train No: 12801
Train Name: PURUSHOTTAM EXP From Station: CUTTACK(CTC) To Station: BOKARO STL CITY(BKSC)
Date Of Journey: 30-Apr-2011 Class: SL Boarding: CUTTACK(CTC)
Resv Upto: BOKARO STL CITY(BKSC) Date Of Booking: 28-Mar-2011 Total Ticket Fare: Rs 538.00

Ticket Details
S# Name Age Sex Reservation Status
1 Heera Lal 32 Male Cancelled

2 Mukesh Kr Yadav 30 Male Cancelled

Refund Details
Cancelled Date: 29-APR-2011 Refund Amount: Rs 396 Refund Status: Refunded
Receipt Number: IX07508713 Refund Date: 03-MAY-2011

Acronyms
Approved: Approved for Refund Refunded: Refunded in Account
Sent for Refund: Refund Instructions given to Bank

IRCTC — TDR FILED 7 MONTHS BACK REFUND STILL AWAITED

STILL WAITING FOR REFUND AFTER TDR FILED 7 MONTHS BACK
PNR NO : [protected]

Sumon Paul,[protected]

Thanks for your support.

Finally got the refund.