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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: May 21, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 504

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M
mdr1170
from Lucknow, Uttar Pradesh
Nov 6, 2011
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Address: Delhi

INDIA,S MOST CORRUPT ORGANISATION




IRCTC


IRCTC



IRCTC
check out @ 8 AM especially for weekend travel. These guys are super corrupt. This is once of the reason why we need a lokpal.
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    Sheryl8990
    from Mumbai, Maharashtra
    Nov 4, 2011
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    I had booked a ticket from kudal to mumbai. I put in the card details including the password. The screen showed processing request but ultimately the yicket wasnt booked saying the session had expired. now i dont know if the ticket has been booked or not. or whether the amount will get deducted without getting a ticket. Please help!!
    sir / madam,
    i booked a ticket from bangalore to vishakapatnam with journey date 06-oct-2010 to prasanthi express train using my sbi debit card the amount is debited from my account but no ticket is booked. I got a thank you msg from sbi gate way for my transaction of Rs. 734 with RR no[protected] and transaction failed status as follows in IRCTC website. what does it mean is it required to book my ticket again or is this ticket is booked....? when can i get my refund money back


    S No. Transaction ID Pay Status Reservation Status Total Amount Bank
    1 [protected] Settlement Requested Not Booked Rs 724 SBI Debit
    sir
    while booking etickets by using PNB gateway my transaction failed and the amount of RS 10530 is debited from my account and is credited to the a/c of Indiadeas.com Pvt ltd.It been 5 days and my amount has not been revert back yet.
    Please tell In how many days I will get my money back.
    my booking transaction ID NO.[protected] from HTK to KYN on 19.01.2015 is failed but amount of Rs.1051.24is debited through my account while net banking transaction
    please kindly revert this amount to my account


    regards
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      sunilkprabu15
      from Tellicherry, Kerala
      Nov 3, 2011
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      Address: Kanchipuram, Tamil Nadu

      Today (03/11/2011) I have done an online transaction to book a "TATKAL ticket" on 12661 Podhigai Exp from TBM (Tambaram) to RJPM (Rajapalayam) boarding on 05/11/2011 at 20:32 for KAMALAKKANNAN K . Unfortunately after the payment was made through CANARA BANK payment gateway, the error,

      "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon... after which my amount got DEBITED but the TICKET wasn't generated.

      This is really embarrasing situation and IRCTC is expected to help me at the earliest . If not refund the same amount.

      Expecting a reply as soon as possible.

      PS : TRANSACTION ID : [protected]. kindly revert to me as soon as possible. Amount of 344 Rs has been Debited from my account !!!

      Thanks,
      Sunil Prabu K
      Call me :[protected]
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        S
        Shanmuganathan Thiru
        from Srinagar, Jammu and Kashmir
        Oct 31, 2011
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        Address: Erode, Tamil Nadu

        Respected Sir,

        I booked an Eticket - PNR# [protected].
        1 SHANMUGANATHAN T 26 Male Upper
        2 SUDHA B 26 Female Lower
        3 RAJESHWARI 53 Female Lower
        4 BALAN 58 Male Lower NOCONC
        5 PUNITHAVATHY 53 Female Lower
        6 THIRUNAVUKKARASU 58 Male Lower NOCONC

        > All these tickets were under waitlist while the time of booking.
        > Out of 6 tickets I have cancelled two tickets well ahead and two tickets got confirmed just before the travel and two were waitlisted.
        > As I didnt get confirmed tickets for all 4, I booked tatkal where I got two tickets PNR# [protected].

        So I have two confirmed and two waitlisted on the same ticket - PNR# [protected]. I couldnt cancel my waitlist tickets as chart was prepared and I thought ITCTC would refund my amount promplty but didnt happened so far . So I filed a TDR refund but It was rejected. Please look into it and do the needful.
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          mdr1170
          from Lucknow, Uttar Pradesh
          Oct 30, 2011
          Resolved
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          Resolved

          Address: Delhi

          Dear Sir,
          Save irctc by reshuffling senior staff like managing director, chairman etc. they are unable to solve ticketing crisis since 15th march 2011 to till date.yeh hindustan jaise desh ke liye sharm ki baat hai ki ek choti si problem ko yeh thik nahi kar pa rahe hai.STOP GIVING SALARIES TO THESE PEOPLE FOR HARASSMENT OF PUBLIC OR AGENTS AUTHORISED BY THEM ONLY BY GIVING IRCTC CERTIFICATE OR GRABING MONEY IN THE NAME OF AUTHORISING AGENTS.BLOCKING TERMINAL I.D WITHOUT ANY REASON .
          Regards
          PANKAJ
          TERMINAL I.D-INDEL0300016LM
          Aug 13, 2020
          Complaint marked as Resolved 
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            G
            grupakg
            from Kolkata, West Bengal
            Oct 30, 2011
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            Address: Maharashtra

            Rupak G. resident of Nagpur

            I was to board Vidarbha Express from platform number 3 and i had a confirmed reservation in S5 berth no 64.

            Having reached station i approached stall number 5 of platform number 3 for buying packaged drinking water and he person selling the same demanded rs 15 however on the bottle the printed rate was rs 12 having asked about him he said he will either sell it for 15 or i should approach some one else and train started.

            I am amazed with the arrogance of the person and i wonder if some action can be taken against him in some way as he was charging above MRP.

            Rupak G.
            [protected]
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              E
              EShinde
              from Mumbai, Maharashtra
              Oct 29, 2011
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              Address: Mumbai Suburban, Maharashtra

              On 29 October at 10.30am I was trying to book ticket from mumbai to pune. Due to some system error in the irctc server the transaction failed but amount was deducted from my SBI account.

              Refund status of failed transaction:
              Transaction ID: [protected] Settlement Requested Not Booked Rs 84 SBI Debit

              Under this it is mentioned not received from bank but fact is that amount is deducted from bank.

              The website is very slow and customer has to suffer.

              Please refund as soon as possible.
              Got refund after few weeks.
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                praju1082
                from Hyderabad, Telangana
                Oct 27, 2011
                Resolved
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                Resolved

                My Pnr status is [protected] and transaction ID is [protected].
                I was booking a tatkal ticket for Thane to Mangaloe Netravati (3 AC) express on 27/10/2011 for my journey on 29/10/2011.Ur site showed availability of 6 tickets while i was booking the ticket.It was still showing availability of 6 when i proceeded to secure payment via atm card.Then after I while I got a message Congratulations your booking is successful but the status was W/L 3 when it clearly showed that there were six ticket available when I started my paymrent.This is really horrible i wouldn't have booked if it was showing waiting list during payment.
                Please look into the matter.I want to cancel the ticket but won't like to loose any money as it was not my fault.
                Aug 13, 2020
                Complaint marked as Resolved 

                IRCTC — Account Disabling n Tatkal booking

                I have an IRCTC account which is locked second time.
                When i tried to reset the password through forget password link, it asks User id, question and Answer. I provided all the details and it throws an error "Answer is Incorrect". This happend second time and both the times i tried to login through the actual password.
                I sent an email at [protected]@irctc.co.in and got an automated email as Ticket Confirmation for the request.
                I waited for a week and there was no response from IRCTC customer care. I called them up on 24 Hrs. Customer Support at[protected] and it took about 12 calls to make them understand about the issue. When ever i called up the customer support the person attnding the call will redirect me to someone else after listening to my detail and again i need to explain whole story, inshort that was waste of time and money.
                IRCTC should hire service and satisfaction oriented support executives so that it a common man has no pain of wasting time and money.


                Another issue with IRCTC is its very difficult to book a TATKAL ticket from Source of Boarding to destination.
                According to the new rules of indian railway a person can book Tatkal ticket from the Actual Boarding station to the destination.
                For example i tried to book the ticket on 6614 Coimbtore Exp (Coimbtore to Rajkot) from salem to pune. Train starts on thursday at 23:45 from Coimbtore and reaches Salem on 2nd day i.e friday. according to the Tatkal booking one should book a ticket 2 days prior to the date of journey it means for this train ticket should be booked on tuesday. It was not allowing me to book a ticket from Salem to Pune because it reaches Salem on 2nd day and tatkal ticket can be booked only 2 day in advance.

                When called customer care an executive explained me that there are different different quota for each station and train reaches salem on 2nd day, so i must book a ticket on wednesday and not on tuesday. When i tried to make him understand about the rule of tatkal quota but he was not ready to listen.

                IRCTC - RAIL TICKET BOOKING — IRCTC SERVER DOWN DURING TATKAL BOOKING

                Last two days I found that IRCTC web site server down during TATKAL ticket booking. Server down during 08.00 am to 08.45 hrs and all TATKAL tickets sold out than server running normally.

                This is a doubtful process and media serch the truch !


                With regards,

                Mayur
                On[protected] at about 07.56 PM I booked ticket on line from Hyderabad to Visakhapatnam. MY SBI Card account is debited for Rs.519/- and I got the message on my mobile. But the ticket is not issued. Please help me out immediately.
                Dear Sir,

                I have not received the below amounts which is under failed transactions due to the IRCTC systems failed / hanging. Please improve and make it fast.

                [protected] Settlement Requested Not Booked Rs 224 ICICIBANK
                2 [protected] Settlement Requested Not Booked Rs 239 ICICIBANK
                3 [protected] Payment Settled Not Booked Rs 258 ICICIBANK
                4 [protected] Settlement Failed Not Booked Rs 711 ICICIBANK
                5 [protected] Settlement Failed Not Booked Rs 201 ICICIBANK
                6 [protected] Settlement Failed Not Booked Rs 201 ICICIBANK


                Thanks

                Gerald
                Error in online tatkal booking on irctc, co, in
                My Pnr status is [protected] .
                I was booking a tatkal ticket for Aligarh Jn to Lucknow (2nd AC) in Gomti express on 11/02/2012 for my journey on 12/02/2012.at 2.15 pm Ur site showed availability of 4 tickets while i was booking the ticket.It was still showing an error and when I checked the booking history it is not showing the booked ticket . Than again I was tried and booked the tatkal ticket i proceeded to secure payment via atm card.Then after I while I got a message Congratulations your booking is successful but after 4-5 hours i get a massage on my mobile to conform two times for same jeurny with pnr no [protected] .so i have paid two times for two diffrant ticket for single jurney
                Please look into the matter.I want to cancel the one ticket(pnr no [protected]) but won't like to loose any money as it was not my fault.
                dear sir/madam,

                i was booking 4 tatkal tickets on 16/03/2012 from new delhi to jammu in jhelum express dated 18/03/2012, while making payment an error occured. i haven't got ticket but ticket amount ( Rs1200 something) is deducted from my bank. kindly send my amount back to me.

                regards,
                Rohit sethi
                ACCOUNT IS DEACTIVATED
                [protected][protected]---
                From
                B.L.Sankar,
                Anakapalle-531001
                Visakhapatnam District,
                ANDHRA PRADESH


                Sir,

                I could not able to open my account in www.irctc.co.in because my account is deactivated. I am giving my details as under. I request you to kindly activate my account at the earliest.

                User Name: amrutha

                Mobile No.[protected]

                email id: [protected]@rediff.com

                Thanking you,
                B.L.Sankar
                Dear sir/madam,

                I was booking 1 tatkal tickets on 21/07/2012 from nagpur to pune for GARIBRATH express dated 22/07/2012, while making payment an error occured. i haven't got any message but ticket amount ( Rs778/) is deducted from my bank. what should i understand?, is it booked or have to go to the station to see on the preparation chart.My mobile no is[protected].while processing on the tatkal window i write down track id no.

                regards,
                subhash das
                Error in online tatkal booking on irctc, co, in

                My Pnr status is [protected] and [protected] .

                I was booking a tatkal ticket from Valliyur to Madras Egmore (3rd AC) in Ananthapuri Express on 11/02/2013 for my journey on 12/02/2013.at 12.45 pm. Ur site showed availability of 38 tickets while i was booking the ticket. After deduction of money from my SBI Account, after 10 minutes the system did not produce ticket but came out with Error 200. When I checked the booking history it did not show the booked ticket . Then again I tried and booked the tatkal ticket for the same journey and I made payment via Credit card. I have got the message through phone for PNR No. [protected] immediately. Now again when I went for the history for checking the PNR, aother ticket for the previous Bank Transaction with PNR [protected] has been booked for the same two persons for the same train for the same date. But for the PNR No. [protected] I have not yet received the SMS also so far. So I have paid two times for two different ticket for the same single journey
                Please look into the matter. I want to cancel the one ticket with PNR no [protected]. I dont want to lose money because of your slow and sluggish website. Kindly do the needful and arrange to refund the money please as it was not my fault.
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                  surendranath k
                  from Kolkata, West Bengal
                  Oct 27, 2011
                  Resolved
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                  Resolved

                  Address: Kozhikode, Kerala

                  I tried to book tickets for 6 persons on 24.10.2011 through irctc for the journey from Mumbai(LTT) to Kozhikode(CLT) by Train no.12201 for journey on[protected] A class) , Train Name KCVL Garib Rath. On taking the "PAY" option,my computer got stuck and an error message was generated. The same thing happened when I tried to book once again . Even though no ticket was generated, my SBI accounted was Debited with Rs.4050.00 on both the occassions. The reason why I inform that no ticket was generated is because the status of the ticket availability did not change ( W/L 28). The same thing also ocurred when I tried to book on 25.10.2011 also. Thus a total amount of Rs.12,150.00 (4050x3) had been Debited from my SBI account No.[protected] and Debit card No.[protected]. Pl. look in the matter and refund the amount in my bank account at the earliest. ( my E-mail ID is [protected]@gmail.com . thanking you.
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  I was booking (13 dec 10 am) 2 second seating tickets in Tatkal category for Train no.12052 Janshatabdi Express from Thivim to Thane. I selected payment option as internet banking of Bank of India and entered all details. payment of 531.24 got debited but tickets were not booked showing reason Payment rejected by bank.

                  Transaction ID - [protected]
                  Please kindly urgently REFUND me this amount to my bank account as this was wrongly charged to me by IRCTC (ticket not booked but stil payment was debited from bank account)
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                    mdr1170
                    from Lucknow, Uttar Pradesh
                    Oct 25, 2011
                    Resolved
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                    Resolved

                    Address: Delhi

                    Dear Sir,
                    Rakesh kumar tandonji Irctc ke managing director agents ko blame kar rahe hai ki woh over charge kate hai aur indulging in corrupt practices as per hindutan times news paper of october 09,2011,page - 08. Is wajeh se tandonji
                    ne services agents ki withdraw karli mein kahna chahta hun ki agar railway mein accident hota hai to kya aap train ko hamesha ke liye bandh kar dete hai kya.road par accident hota hai to aap road ko hamesha ke liye band kar dete hai kya.services withdraw kar ke aap ne dalals ko (unauthorised agents) kyon fayada karwaya.balki employees ki mili bhagat se illegal kaam ko aur bada diya hai ruka toh kuch nahi balki aur bada diya hai aur public pehle se jaada paresan hai apko sarkari moti tankhwah problem ko solve karne ki di jaati hai na ki bada ne ki.degree dekh kar naukari di gayi hai app ko warna mujhe bethiye apni jagah par 15 days ke andar apki yeh samsya solve kar dunga aur koi services bhi withdraw nahi karni padegi jaise hum 10/- Rs mein employee ko tankhwah dete hai ,electricity ka bill dete hai,shop ka rent dete hai,computer /printer ka maintenance karte hai,etc.
                    Sirf 15 din mein thik kar dunga aap ki saari web based samasya.pata nahi kaun si universities se aapne degree li hai wapas kar do degree kagaz ka tukda samasya solve nahi kar pyega dimaag lagaiye dimaag.warna mujhe de do apni jagah america bhi degree bat ta rahta hai lekin aap ab uski halat kya hai .
                    regards
                    pankaj
                    Aug 13, 2020
                    Complaint marked as Resolved 
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                      S
                      sumeet59950
                      from Jammu, Jammu and Kashmir
                      Oct 19, 2011
                      Resolved
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                      Resolved

                      not able to register in irctc

                      Address: Uttar Pradesh

                      sir,
                      1. I have registered with log in ID of sum59950 with e mail ruchika.[protected]@rediffmail.com, it asks for mob verification,however it neither accepts the same,nor sends me the pw/ allow me to operate /access the log in ID. The story is same for last one month.
                      2. Pl resolve the same at the earliest.
                      Sumeet...
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                      sush27
                      from Mumbai, Maharashtra
                      Oct 19, 2011
                      Resolved
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                      Resolved

                      Address: Mumbai City, Maharashtra

                      I have noticed one several occassions that the price charged by the vendors located at so many places in the country charge Rs.2 or 3 more than the stated MRP, especially on Drinking water and soft drinks. this is specially prevelant at railway stations and platforms - even at IRCTC regulated food stalls.
                      yesterday, I was charged Rs. 15/- for a bottle of Aquafina at CST Local Station, Mumbai. There were posters stuck on the stall walls itself which stated the price to be Rs.12/-. these the vendor or stall owner had peeled off, but I happened to see one on the wall of the station. on asking, I was told that extra 3 rupees were being charged for cooling the bottle.
                      I was really amazed when I started calculating the margin of cheating being done per bottle. Where does the extra money go?? Who gets it???? the vendor---, the contractor---, or some official in the Railway department - for conveniently overlooking all this???
                      This mal-practice is prevalent all across the country. I've experienced this at Delhi Railway station also.
                      Even lots of shop-keepers charge this extra amount claiming that they have to bear the electricity charges for cooling the soft drink or water.

                      Please take notice of this and take appropriate action.


                      -regards

                      Sushma Rawat
                      Colaba, Mumbai
                      [protected]
                      Aug 13, 2020
                      Complaint marked as Resolved 
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                        rammohanvp
                        from Mumbai, Maharashtra
                        Oct 18, 2011
                        Resolved
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                        Resolved

                        Address: Mumbai City, Maharashtra

                        Complaint against IRCTC
                        RAMMOHAN V P

                        Forgot Login Password

                        Dear Sir,

                        I have forgotten my password.
                        Iam trying to find my password through forgot password wizard.
                        But this wizard say's, YOUR PASSWORD COULD NOT RESET, even though I give right answer.
                        As a result i am not able to book railway tickets.

                        Please Look In To The Matter.

                        Waiting Your Positive Reply.

                        Rammohan V P
                        17, anand villa, Nahur Road, Mulund West,
                        Mumbai 400080.
                        [protected]@yahoo.co.in
                        Aug 13, 2020
                        Complaint marked as Resolved 
                        Sir,
                        I do not find provision for change of pwd in IRCTC. Particularly in the Next Gene. e-Tktg to which I was transferred to. Please mate it visible so that every one can do the same as and when they need it to.

                        I have been facing a great trouble to change my password in the new systems.. In the old systems there used to
                        be one "user profile"

                        Early response is requested pleaze.

                        Sincrerly,
                        T Venkata Ramana Murty.
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                          kisha72
                          from Kolkata, West Bengal
                          Oct 17, 2011
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                          Address: Sambalpur, Odisha

                          To
                          The
                          Indian Railway Catering and Tourism Corporation Ltd.,
                          9th Floor, Bank of Baroda Building,
                          16, Parliament Street, New Delhi 110001.
                          Tel:[protected]/23311264
                          Fax:[protected]
                          And
                          The Chief Regional Manager,
                          Eastern Zone, Bhubaneswar (IRCTC), Bhubaneswar

                          I have booked a ticket on 12.10.2011 from irctc.co.in bearing PNR no [protected], trans id [protected] for Kalinga Utkal exp (18478) from Kharagpur to Sambalpur, journey date 14.10.2011. The status was confirmed (seat no S9-43). The train was diverted and did not come to Kharagpur on 14.10.2011 (scheduled to arrive at 11.15 PM). Thus I did not travel in my booked ticket. I request the authority to refund my amount (Rs 171.00, SBI bank) through the refund process as in protocol.
                          Detail of passenger:
                          1 Dr K Das 41 Male S9 43/UB Booked
                          I have already booked a TDR (Reason For TDR: Train Diverted And Passenger Not Travelled. TDR Status: TDR Entered. Reference No: ekt[protected] TDR Zone: ECO, TDR Filing Date: 16-Oct-2011, Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00)

                          Thanking you

                          Sincerely
                          Dr K Das
                          SO, OSCP (NRHM)
                          VSS medical college and hospital, Burla, Sambalpur
                          Phone: [protected]
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                            prakashdivakarla
                            from Hyderabad, Telangana
                            Oct 17, 2011
                            Resolved
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                            Resolved

                            Address: Hyderabad, Andhra Pradesh

                            My no-[protected] (DSS PRAKASH)
                            Dear sir,
                            I booked my ticket online reservation in IRCTC through Bank of Baroda net banking,money(474) will be cutting my account but ticket not conformed ,
                            please check my details and check money will refund .
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            My self K R sujith no ;[protected]
                            sir
                            I paid the amount through SBI internet banking. Amount is taken from bank. But i got an session expired error in receiving ticket. I try to cal the chennai customer numbaer. Its always busy in line.

                            But i still didnt found any clearance for this.
                            Irctc Transaction Id : [protected]
                            Can anyone suggest me what to do refund the amount back
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                              harshalbadgujar
                              from Ahmedabad, Gujarat
                              Oct 15, 2011
                              Resolved
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                              Resolved

                              Address: Nashik, Maharashtra

                              Dear sir,
                              My money deducted from my SBI ATM by IRCTC WHICH IS TOTALLY WRONG AND MISCHIEF DONE BY IRCTC WITH ME ON 17TH FEB 2011 IRCTC DONE THAT FOR THIS ISSUE I CONTACTED TO BOTH SBI AND IRCTC BUT THEY ARE NOT GIVING MY MONEY BACK ALSO NOT RESPONDING WELL I WAS CONTACTING THEM FROM MORE THAN THREE MONTHS BUT THEY ARE NOT GIVING ANY SOLUTION WHAT INFORMATION THEY WANT I ALREADY GIVEN TO BOTH OF THEM BUT THEY ARE NOT DOING ANY THING SO PLEASE HELP ME OUT
                              AND TAKE SOME STRICT ACTION AGAINST THEM AND FINE THEM BOTH AS PUNISHMENT
                              YOU HAVE TAKE STRICT ACTION AGAINST IRCTC BECAUSE THEY ARE GIVING GOOD SERVICE TO CUSTOMER
                              SOME DEDUCTION DETAILS ARE
                              Txn Date Value Date Description Ref No./Cheque No. Debit Credit Balance
                              17-Feb-11 17-Feb-11 POS PRCH-POS[protected] IRCTC-- 1,384.00 26,313.00
                              25-Feb-11 25-Feb-11 ************************[protected] 38976288 10 26,303.00


                              THANK YOU SIR, WAITING FOR POSITIVE FEED BACK

                              REGARDS,

                              HARSHAL ASHOK BADGUJAR
                              [protected]
                              Aug 13, 2020
                              Complaint marked as Resolved 
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                                S
                                SHOBHNA SARBHAI
                                from Delhi, Delhi
                                Oct 14, 2011
                                Resolved
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                                Resolved

                                Address: Delhi

                                I had booked a Ticket , PNR No. [protected] for Train No. 12916 Ashram Express. The date of journey was 15.03.2011. I could not travel on that train as the route was diverted due to the Jat Agitation going on that time and the train did not stop at my destination station Jaipur ( this can be verified from the Railway records) Though I have sent atleast 15 mails to TDR Process but only half of the money is refunded though as per rules the full amount should be refunded as it was not my fault that the train did not stop at Jaipur. Kindly arrange to refund back my entire amount i.e balance Rs 501)
                                Aug 13, 2020
                                Complaint marked as Resolved 
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                                  K
                                  ksabari77
                                  from Jammu, Jammu and Kashmir
                                  Oct 13, 2011
                                  Resolved
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                                  Resolved

                                  Address: South Delhi, Delhi

                                  Sir

                                  Sub: Claiming refund of fare on account of travelled in lower class

                                  I am following up with IRCTC for past three years - no action nor proper reply. My refund application got cancelled stating that "refund not valid in case of completion of journey till destination"

                                  I have booked in 1st AC - at half way they have shifted to 3rd AC - when refused, TTR assured us the differnce of fare will be refunded and issued form of certificate A

                                  The details are below

                                  PNR#[protected], Date of journey: 28.07.2009
                                  Destination: From NZM to VRI
                                  Booked class: 1ac in cabin B
                                  Train#2652

                                  Lower class alloted: 3ac Seat#41,44. coach#HA1/94029
                                  Travelled from BZA to VRI
                                  Reason: Electrical technical problem occured in 1ac coach while travelling
                                  Form of certificate A for granting refund No.160526

                                  Please find below TDR filled information for your reference

                                  Transaction ID [protected]
                                  TDR Status : TDR Entered
                                  Reference No : ekt[protected]
                                  TDR Filing Date : 01-Aug-2009

                                  Please do me the needful and arrange for the reimbursement of the differed fare to my credit card account
                                  Also advise for further details if requires

                                  Regards
                                  K Sabarinathan
                                  [protected]
                                  Aug 13, 2020
                                  Complaint marked as Resolved 

                                  IRCTC — refund not properly

                                  Dear sir,
                                  Below mention amount not created in my account .kindly
                                  do needfull.


                                  Dear Customer,

                                  Kindly note that we have refunded the amount as per the following details. Please contact your bankers for confirmation with the given details. Transaction Id [protected]
                                  Payment Option axispg
                                  RFND AMT STATUS SETTLEMENTID ACTUAL REFUND DATE
                                  1143.00 Refunded [protected] 25-feb-2010 05:18:05 PM

                                  thanking you
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                                    S
                                    SIVAN SBT
                                    from Chennai, Tamil Nadu
                                    Oct 12, 2011
                                    Resolved
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                                    Address: Chennai, Tamil Nadu

                                    Today morning at 8 am I tried to reserve an e-ticket(Tatkal) from Chennai to Kollam Jn. twice. My account was debited(Rs. 415 + 415) both times, but ticket were not generated by the system due to some problem. Similarly at 9 pm also i tried to book a ticket from Kollam Jn. to Chennai, but my account was debited Rs. 335 and tickets were not issued, due to the above mentioned reason.

                                    So I request you to credit the amount of Rs. 1165/- into my account No. [protected] maintained at State Bank of Travancore, T.Nagar Branch, Chennai, and also to give an explanation why the problem has occurred because i used to book tickets online frequently, and this is the first time i am facing a problem like this.


                                    Regards,
                                    SIVASANKARA PILLAI
                                    [protected]
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
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                                      S
                                      Sharad Mahajan
                                      from Pune, Maharashtra
                                      Oct 10, 2011
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                                      Address: Pune, Maharashtra

                                      Hello Sir/Madam,

                                      This complaint is regarding the e-Ticket issued to me for BSL to Pune dated 9th Oct 2011.

                                      Below are the details of the journey.

                                      PNR NO:[protected]
                                      Transaction ID : [protected]
                                      Train No : 15018/GKP LTT Exp.
                                      Booking Date: 09 Sep 2011
                                      Date of Journey & Departure Time : 9th oct 2011, 17.55 PM
                                      Booking Status : Confirm/S2/0070/UB
                                      Confirm/S2/0069/MB

                                      The Ticket issued to me was for Train No : 15018 ( GKP LTT EXP) and Unfortunately, I have to board the Train 11040 (Maharashtra Exp).

                                      After half-an-hour confusion over the boarding the train, TTE on the Bhusawal station told us to board the train 11040 and sit on the same seat No printed on your ticket. He also told us that there is Gorakhpur Quota in 11040 (Maharashtra Exp) for S2 Coach.

                                      But there is not any single word or instruction stating that we have to board 11040 train though the ticket has been printed with the boarding Train No as 15018.

                                      Any educated person like me will miss the train if didnt enquire about the 15018 train cautiously.

                                      I request Railway authority / IRCTC or The Concern authority to take the responsibility of this matter and Please provide enough instruction to board the train. The ambiguity between Gorakhpur Quota present in 11040 (Maharashtra Exp) wont able to come to any one's mind unless and untill he also becomes the victim of such mis-management in the Ticketing system.

                                      This complaint has been put up so that the other people wont become victim of such ambiguious Ticket.


                                      Thanks & Regards,
                                      Sharad M.
                                      how many RAC tickets are issued in Train no. 15018 in 2 AC
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