Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir,

I am Ajay Kumar Napit I Booked Eticket From Irctc Railway Dt.[protected] but unfortunetly we missed the Train and after that we travelled by other train then we lodged a TDR Complain for refund money. IRCTC Railway denied my request saying that Passenger has Travelled But I have a Proof that we did not travelled. We travelled by other Train The Picture of my journey railway ticket is attached for your necessary information and action.

This case has taken already a long time 2 month past. I correspondence with IRCTC Railway ([protected]@irctc.co.in) many time but they are not giving any response that is why i lodged a complain. I hope you will help me out from here.

The Statement From IRCTC Railway i received by Email it was:

(REGRET Dear Customer, With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : RF1/05123/10-11/C2/24.05.11/NR and the reason being : 405-NR/71 As per records Passenger(s) travelled on the ticket. The case is repudiated. In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] With regards, TDR TEAm)


My Statement about My Train Journey:

I am giving you inform that this is totally false regarding Passenger travelled PNR Number: [protected] Train No: 12011
when we reached the station unfortunately train is passed away because Mine Train From Bhopal to New Delhi G.T.Express arrived on that day at 7.40 a.m. in the Morning dt.23.04.2011 for your information and further we reach our destination (Kalka) by other train (Pachim Express). This is wrongly statement by Railway & need to be corrected.

Kindly Please Find Herewith Enclousure of my Journey by other train as a proof at your end.

Kindly make also confirm and take action seriously regarding our case and refund my TDR amount as per as soon because 2 month delay already.


With Regards,
Ajay napit
Mob-[protected]

IRCTC Complaints - REFUND
IRCTC
July 01, 2011

REFUND
this is the 1st complaint i am sending you. still there is no action taken and my money has not been refunded in my account. details are given below. please do the needful immedietly
dear sir/madam,

i have booked tickets on[protected] from Cuttack to secundarabad in my SBI debit card and the transaction incomplete money has not been refunded yet[protected].
ticket details :
Pnr Number:0 Transaction ID: [protected] Train No: 02703
kindly do the needful as it has been more than 1 days.

Sir,

I have tried to book the eticket online for Garib Rath Kochuveli Yeswantpur on 8th July 11 that time ticket available was 400 change.I have given two lower Berth and mention the Kid less than 1 Year.But it booked SM and SU.How can I ask to Take less than six month baby to SM or SU. Fo this I have booked the Ticket again and it results the same SM and SU.Where I lost 120 +20 for my ticket.I have checked with Jayanagar (Bangalore) Railway Booking center the official told soft ware not allowing to book LB why????
Please do the changes in your software where Kids below 2 Year if mentioned in your booking field then provide the Lower Berth for those customers.

For this I have contacted 139 they gave me a number [protected] and I contacted the number.That was horrible experience for me.One Rude,Ruthless arrogant person Named Ramesh @5.56PM on 25th June 11.started arguing with me that that can not be issued to general public its only for Pregnant woman and SR Citizen .Ok this can be answered polite.He told me if you want to Travel ,"Travel else do not travel.".
Please guide those persons to behave properly to the customer.My query is then what about Kids with Women who can't lift upper berth.

Also mention in the e Ticket screen that " its only for Pregnant woman and SR Citizen".

I MADE A COMPLAINT EARLIER 6 MONTH BACK IN THIS PLACE BUT EVEN U R NOT READY TO BOTHERD FOR MY COMPLIANED THATS WHY TILL DATE I HAVE NOT RECEIVED MY AMOUNT I FILED TDR IN IRCTC SITE 24 SEPT 2010 9 MONTH OVER THEY R NOT REFUND BACK MY AMOUNT PLZ DO THE NEED FUL.


>> PNR Number: [protected]
>>> Ticket Type: eticket
>>> Transaction ID: [protected]
>>>
>>> Booked On:[protected]
>>> Class: 3A
>>> Internet Service Charge: Rs 20.00
>>>
>>> Date Of Journey: 22/9/2010
>>> Railway Zone: SER
>>> Bank: ICICI
>>>
>>> Total: Rs 1074.00
>>> Train No: 2151
>>> Ticket Charge: Rs 1054.00
>>>
>>> From Station: LOKMANYATILAK T(LTT)
>>> Quota: General
>>> To Station: BILASPUR JN(BSP)

Dear sir,
I filled tdr on date[protected] for the reason of travelled with out proper ID proof.But till date(25/06/2011) my tdr status is FORWARDED TO RAILWAY. when refund will be done.Let me know really such huge time period is need for the process.
Kindly clarify when my tdr will be close and refund will be done.

PNR NO : [protected]
TDR FILLED DATE :[protected]

Regards,
Vijay.k

Dear sir
I booked e ticket-on 9.5.2011 in IRCTC and paid the amount through SBI internet banking. The amount of Rs 1305 is debited thrice for the same ticket and-only once it is refunded in my S B account on 11.5.2011. So it had been doubly charged for my e-ticket.
My SBI SB account number is [protected]. Kalpakkam branch
My Email id is [protected]@yahoo.co.in
Kindly do the needful
Thanking you
Yours sincerely
jayashree

Sir,

As Details given below, I booked tickets on the below mentioned dates including the commission amount of Rs.10 and on next day of the ticket booking extra money Rs.10 as commission was deducted from my SBI account without my authorization.. kindly do the needful to prevent any such incidences in future and to return mu unnecessarily deducted money.
- Hide quoted text -


Transaction ID: [protected] PNR No: [protected] Class: SL
Train No. & Name: 16603/MAVELI EXPRESS Date of Journey: 25-Jun-2011 Distance: 0334 KM
Date of Booking: 23-Jun-2011 08:19:33 AM Date of Boarding: 25-Jun-2011 Quota: Tatkal
From: KOZHIKODE(CLT) To: KOLLAM JN(QLN) Total Fare: Rs 239.00
Boarding: KOZHIKODE(CLT) Resv Upto: KOLLAM JN(QLN) Adult: 1 Child: 0
Scheduled Departure: 22:20*


here the total amount Rs 239.00 along with commission Rs.10 i.e total Rs.249 payment was made online from my SBI account on[protected]
but on the next day again Rs.10 was deducted by IRCTC from my SBI account without my authorization transaction details are given below.

24-Jun[protected]Jun-2011) TO TRANSFER
INB Commission of IG[protected] IG55512088IG55703600 TRANSFER TO [protected] SBI IRCTC COMMISION A/ 10.00
23-Jun[protected]Jun-2011) TO TRANSFER
INB IRCTC Railway tkt booking [protected]IG55512088 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 249.00



My IRCTC user id is : sijo4v and my SBI Account Number is[protected]

Kindly do the needful to prevent any such incidences in future and to return mu unnecessarily deducted money.

Dear Team,

Myself Passenger travelling from Nellore to Chennai on June 20, 2011 in Charminar (S3, 60).

My concern here is how can an RAC person allowed from Hyderabad to Chennai when his ticket is not confirmed. What is that TC is been doing, passenger who is travelling with out confirmed ticket should move to General Compartment.

I am surprised to see that TC was least bothered when RAC passenger was missbehaving, do the needful of going forward passengers who already booked and confirmed will not face this problem again.

FYI I am traveling in the same train and writing this complaint; I am sure that this would be taken care...

Regards

Passenger

Dear Sir

I made one ticked from Delhi to Mumbai journey date 16/06/11 in tatkal, but ticket was not booked and money deducted from my account why the money is deducted when the ticket was not book who will pay the penalty for this , today i have booked the ticked, bank deducted the booking charges also which was not refundable, it happens so many times is there any legal action to take, or who should pay the penalty, please do the needful..

Ranjan Singh
[protected]

online railway booking on irctc.co.in is so fullish.because in the morning 8 am this site could not be open .
indian railway department selfly down his server for personal users and a counter booking of personal passangers they work only for his agents.suppose i[censored] need a ticket from murtajapur to mumbai in vidharbha express or a ambanagri express on date 15th june then u see onlineits a waiting ticket or a regret but u cancall to agent RAMESHBHAI at murtajapur he give a comfirm ticket in sleeper or 3rd ac on date 15th june journey.
so it is clear that railway department only work for his agents only not for a passangers/customers.
railway ministry only work for money. rail minister mamata benerjee only work for paisaa(money) not for his country. kyonki bhaiya sabse bada rupiya
main to kehta ho ki railway ke bade adhikariyon ki on railway mantri MAMTA BENERJEE ki cbi enquiry honi chahiye.

I am unable to login my user id of irctc . I haven't receive any password or verification code. plz kindly sent me the password on my id as well as on my mobile no.
username is yogesh2014.

email id is [protected]@gmail.com

phn no is [protected].
plz sent the password as early as possible.

I want to cancel my eticket of 17 june 2011 of journey delhi to lucknow. I can't do this because i am unable to login my id on irctc.

pnr no is [protected].
This ticket is booked under the name of sakshi singh.
username is yogesh2014.
plz do this before 17 june.

I am attaching a screenshot in which its clearly showing how backend business of IRCTC is working. I took this screenshot on 11th june 2011, means i can book tatkal ticket till 13th june 2011 but as you can see booking of 14th june is also going. How can this happens??????? It means some IRCTC are doing backend business. When i checked tatkal status of 14th june on 10th june it was showing 280 seats but on 11june its showing 139. Same type problems i saw in other trains also.
Earlier there was no such types of cases atleast IRCTC were showing correct figures.

i am facing problem for opening my IRCTC account as it needs verfication of ID and mobile but no body is lifting telephone at IRCTC Customer care centre.I have sent 2 Mail but no reponce for sending Email id Verification password and Mobile verification password. I have to canceeled some Tkts but not possible as account not opened as nobody is helping now i am sendind my complaints to consumer forrum as well as Railway ministry.

H Pande
Assistant Valuation officer
Income Tax
[protected].

Hi,
I was Travelling from Dadar to satna, I am submitting this reply while reached my destination train B2 Coach # No 13 berth, after having my RUBBISH FOOD Supplied by IRCTC catering Staff. Today is[protected] @ 12:34 PM IST. My PNR Ticket# 94RM45F60H and blank paper ticket no. is C206164 Train # 12141, Ragendra nagar super fast train.

Since on ie. 8th June 2011 wednesday, when I boarded this train from Dadar Central to satna at 23:42 PM, When IRCTC Staff came on 9th june morning at 9 AM and took an order for Lunch and when I asked him what is available he said only Veg. meals. I was left with NO option and I asked him to bring one, when he brought it, I took one spoon and it was Rubbish, I could not eat even one spoon of rice and curd was also sour and stinking. I had NO option than to throw that veg.meals (as it is named) in the Drain. I made a complaint to the staff who brought it & why its price to high(65/- without water,paranthe,pickles,paneer) he said what can I do? we don't have any control over it & Fixed price.

Sensing that, he is a poor staff I paid him for the Lunch Packet which I had thrown in the Drain.

When Contacted Catering Manager in ths train. Despite my several calls he didn't come with the complaint book & When i imposed him for complaints book so they used very abuse language.which i dont want 2 share with the passengers of indian railway.

The Catering is been done by: Mr. Rakesh sharma, M/s Sunshine caterers pvt ltd.(LIcenses Pantry Car 2141/2142.)

IRCTC is Providing WORST/RUBISH Food to its Travellers & it is too costly also.
There is NO Link on www.IRCTC.co.in for Complaints regarding Catering / Supplies in Running Trains.
IRCTC has Mordenised in just Booking eTickets, Putting Google ADs and Earning Revenues from that but NOT Providing Good FOOD & WATER to its Travellers.


I APPEAL to the Honourable HIGH COURT, they should NOT ACCEPT the Letter from IRCTC that they have improved their FOOD, just by giving MONEY & Contract to IMRB they have managed to get the Certificate.

Can any one SUGGEST, where can I File an Official Complaint against IRCTC Catering Department Head, it seems they are EARNING TONS of Money as BRIBE from these Catering Contractors due to which General Public travelling in these Long Distance Trains have to FACE the Difficulty of travelling.

Some thing should be done in this regard URGENTLY.

I would again say that even a dog cannot consume this type of stale Food.

Better pay heed to my complaint, or else I be forced to go ahead.
Regards!

IRCTC has come up with a fancy but useless verification system. Everyone who is updating their their contact information is getting penalized by it.

Quite obviously, they are technically too backward to handle such a simple mobile number verification feature. Many websites are supporting this feature with ease but not our irctc... I wonder who are the technical behind it... This is my case:

I have never received any mobile verification password so far.
I had updated my new mobile number on June 3, 2011 but since then the account is blocked.

IRCTC has sent email verification password but no mobile verification password.
Consequently, the account is blocked and I cannot login anymore, for booking tickets.

To reiterate my problem, this is an existing old account.
I have just updated my new mobile number.

Today morning, Mr Amit, from IRCTC, called me and committed that he will send me the mobile password by email (wierd) by 5PM, but until 8:40PM there is no such email.

I have tried called 100 times to customer care which is very slow and a long queue to ask this question. The customare care people are also helpless. They just repeat the same thing everytime, "tomorrow", "tomorrow", "tomorrow" ...

Please let me know the higher authority contact / email for escalation.

I booked e- ticket PNR No.[protected] From NDLS to CSTM Boarding Station AGC Date of journey 12/06/2009.i want to say when my wife Bhawana Female 29, Manshi Female 4 & Rahul male 18 Boarded train No.2138 Punjab mail on 12/06/2009 during Boarding time current Status is Released(Ticket Not Cancelled but Alternative Accommodation Provided)and inquiry from No.139 massage is RAC coach 030 seat No.2.
From Gwaliar ticket checking staff boarded in train ,TC checked ticket and told this ticket is cancelled /invalid. He demanded money for another ticket with fine Rs.1566/-,my wife have not sufficient money to pay in cash money., so she requested to TC for not having sufficient amount of cash money & travel with e-ticket because e-ticket is already RAC status. He rudely demanded cash money otherwise through her luggage ,and he charged Rs.1566/- Receipt No.G975123.i was continuously in touch with mobile phone to my wife .she also requested to TC to talk with me by mobile phone but he refused .she finally arrange cash money by another co-passenger and submitted full amount of fair with fine.
During journey my Family members (Mrs.Bawana 29F,Mr.Rahul 18M & Miss. Manshi F4) harassed mentally and physically .My wife did not have sufficient money for panality.Ticket checker did not co-operate with them.
Sir it is requested to you Refund my money & an enquiry set up against TC so as to another passenger will not suffer in future like that.
I submitted complaint to IRCTC at Mumbai CST office on 14 Oct 2009 reference No718740/09/10ET-B1. Till now no reply.
Thank you sir.

HI,

on 26th May 2011,I was asked to update my profile in IRCTC
and I updated my mobile no.
As a result,I got email verification password,but didnot get my mobile verification password from the past 5 days.I have been constantly mailing to [protected]@irctc.co.in and calling customer care[protected].
There's no proper response from IRCTC customer care..they keep saying that they'll reply with in 24 hrs..but nothing has happened so far.I have to cancel few tickets ..what do I do?

First of all,why is this profile updation page introduced with out proper testing of the software,causing inconvenience to customers..?
Please do look into this ..
My user id: nandu_vr1

Thnks,
dilavar

Dear Sir/Madam,
I have an user id apjain1980 with irctc. 28 may 2011 irctc changed my password the concern department send me only user id password not mobile verification pssword.When i complaint to [protected]@irctc.co.in and [protected] they said please wait further 24 hr.Please solve my problem as soon as poosible.
Amit jain

I have booked two tickets on 11013-Coimbatore exp thru IRCTC online.

Booking date[protected]
Date of journey[protected]
Class SL
Booking status RLWL4 and RLWL5.

PNR Status as on[protected] is RLWL4 and RLWL5. It has not moved a single digit. Can somebody in India believe that a sleeper class ticket on a daily train doesnt move even after 15days? I really smell RAT here on part of IRCTC management. For me it looks like the train is running empty and it is a deliberate attempt to push passengers to go for Tatkal and thus earn more.