Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear sir/madam
i would like to know the exact rule for cancellation charge. i cancelled a ticket for two persons in AC of which I paid rs.140(TRANSACTION ID-[protected], DATED 4-01-11). Again i cancelled a ticket for one person for which i paid rs. 80 as cancellation charge(TRANSACTION ID-[protected], DATED 7-01-11).
I tried to go through the rules in your website but that was not very elaborative.

thanx and regards.
User id- muazzamcmc

I have filed a TDR on 15.1.10 vide ref. No. ekt[protected].
PNR No. [protected]. I am to inform here that, there is to pass one year from
filing TDR. But till today IRCTC authority have not taken any action or considered for refund the amount. So I am request your goodness to please consider and a complaint case may be lodged against IRCTC in connection with the above TDR.
I have repeatedly requested to IRCTC TDR sect in this regard, but they've not taken any action.
thanking you,

BALAJI PANDA
[protected].

sir,i tried to book railway reservation tickets through IRCTC e-ticketing facility on 4th of jan 2011 during the booking process due to network failures my transaction could not succeed and reservation was not done . when i checked my account on 4th of jan 2011 balance is showing less amount by Rs 575 . I request you to kindly in to the issue and credit back my amount to my account .
card details:
card no.[protected]
branch : SBI , Maharajur Ghaziabad u

Dear Sir,

I have purchased train ticket on 21/12/2010 from Angamaly to Bangalore through onlie. The cost of ticket was Rs.504/- But it was not confirmed ticket.. The railway authority didnot allow me to travel,because they said it is invalid ticket. I am not aware of the details. Please arrange to reimburse my money.

Thanks & Regards,

RenukaDevi CR

Given below is the details copied from the site of www.irctc.co.in. I had booked two tickets for my wife and son to travel from Sambalpur to H Nizamuddin on 31/7/2010 vide PNR No.[protected] thru www.irctc.co.in. The passengers could not travel due to some last minute emergency. I filed onlone TDR on 1st Aug 2010. Even after 150 days I am still waiting for my refund to be credited to my Bank Account.
I have made several phone calls to IRCTC Help desk and sent several mails to [protected]@irctc.co.in and [protected]@irctc.co.in. But I am not getting any response from them. Disgusted with the indifferent attitude of IRCTC I am filing this complaint hoping to get the refund from Railways. The details of TDR filed on line is given below.

Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On:[protected] Class: SL Internet Service Charge: Rs 10.00
Date Of Journey: 31/7/2010 Railway Zone: NR Bank: SBI
Total: Rs 806.00 Train No: 8507 Ticket Charge: Rs 796.00
From Station: SAMBALPUR(SBP) Quota: General To Station: H NIZAMUDDIN(NZM)
IRCTC Zone: CCM/Refund, Northern Railway New Delhi

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Antarik Anwesan 18 Male S1 0010/ MB Booked
2 Puspanjali Sahu 42 Female S1 0012/ LB Booked

TDR Details
Reason For TDR: Passenger Not Travelled. TDR Status: Forwarded To Railway Reference No: ekt[protected]
TDR Zone: NR TDR Filing Date: 01-Aug-2010
Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00
The needful may kindly be initiated.
Pramod K Sahoo
Mob:[protected]

Hi,
Amazingly so, the IRCTC e-ticket booking looks to be becoming funny piece of software written by incompetent engineers. Here is the case I am facing now.

I want to book a ticket with following details:
Train No: 12273 / HWH NDLS Duronto
From: HWH TO: NDLS
Date of journey:[protected]
Date of Booking:[protected]
Passengers: 1. Male/30yrs (me); 2.Female/30yrs with one kid of 2yrs
Present availability: 453 in general quota (max sit is around 500/600 in general)

While I am going to book this ticket on IRCTC web with "at least one lower berth" option (for the kid/female); it is saying that the ticket cannot be booked for lower berths are not available.

This is ridiculous!!! Hardly 10/20% ticket is gone, there has to be a lot of lower berths available. Considering a kid of 2yrs is also travelling, I don't know how it denies offering a lower berth. I have tried three times (twice yesterday, once today). Same error repeated.

Do you think this is a real case of scarcity of lower berth where 453 sits are available!

Please offer some tea/coffee to the staffs/engineers who wrote the software. There must be some serious flaw! I faced the same problem earlier when 250 sits were available. I thought maybe all earlier people has opted for lower berth and with 40/50% booking done it may be possible. But I came to know now that this is not a real case o[censored]n-availability. It is a human error that seriously affects the traveller.

Please take corrective action on the same.

Dear Sir,

I wish to say that against my booking on 17-07-10 vide PNR No: [protected], i could not travel on the same since the train was running late by mor than three hours. Thus i had filed TDR on 18-07-10 with Reference No: ekt[protected] and accepted with status of GGM Approved.

I could received back my money on[protected] but the amount is only 50% of ticket amount. I herewith provide the details of my booking and Refund of TDR;

Transaction Details
PNR Number: [protected]Ticket Type: eticketTransaction ID: [protected]
Booked On: 6-7-2010Class: SLInternet Service Charge: Rs 10.00
Date Of Journey: 17/7/2010Railway Zone: NRBank: bob
Total: Rs 490.00Train No: 4083Ticket Charge: Rs 480.00
From Station: KANPUR CENTRAL(CNB)Quota: GeneralTo Station: SHIKOHABAD JN(SKB)
IRCTC Zone: CCM/Refund, Northern Railway New Delhi


Ticket Details
S#NameAgeSexCoachSeatRes-Status
1Ajay Agarwal50Male 0000/Booked

2Nisha Agarwal48Female 0000/Booked

3Gaurav Agarwal28Male 0000/Booked

4Shikha Agarwal25Female 0000/Booked



TDR Details
Reason For TDR: Train Late More Than Three Hou
rs And Passenger Not Travelled
.TDR Status: GGM ApprovedReference No: ekt[protected]
TDR Zone: NRTDR Filing Date: 18-Jul-2010

Refund Details
Refund Status: Refunded Refund Date: 04-Dec-2010Refund Amount: Rs.240.00


I therefore request you to please refund me the balance amount of Rs. 240/- as earlist or provide me the reason for the same and oblige.

Thanking you.



























I hereby request you to refund the balance amount as earliest and oblige.



--
GAURAV AGARWAL
60/22 A, Old Dal Mandi, Kanpur-208001.
Phone. No. - (91) [protected]

I have been trying to book Tatkal online since about a week. My internet speed is 3 MBPS. However when I access the site before 8 am (around 7:59 am) the site is very fast. But at around 8 am when I try the site goes out of order and gives me a "Service Unavailable" error. I personally feel that the consumers are purposefully manipulated so that the travel agents get the advantage. Otherwise how is that the site works perfectly well at 7:79 am but goes out of order at 8am? I will appreciate if you can kindly take actions so that the consumers can obtain justice

I have IRCTC Shubh Yatra membership through SBI card. However when I log in to my account it says that I am not a shubh yatra user.

I sent a mail to [protected]@irctc.co.in asking them to activate my membership to my IRCTC account. However I got a reply two weeks later about how to redeem Shubh Yatra points.

I have been trying to book tickets from Bangalore to Chennai through IRCTC site on 23.12.10 and 24.12.10. Though the site says that booking is available from 8.00 am, it is impossible to gain entry before 8.45am. By that time, all the tickets available through Tatkal are already booked and only wait listed seats are available. I have faced similar situations before also. One would like to know as to how these seats are booked except with the connivance of railway officials especially in a computerised environment. The railway minister it seems is oblivious to reality and has no time for such trivials. I hope she gets elected to the WB assemble asap and vacates the seat in favour of some efficient minister. Is is possible to get an answer through this site?

This time I ensured to have 4MbPS broadband line before i tried booking a online tatkah ticket at IRCTC site but still the same problem of timed out. Does IRCTC has any other excuse. They can't blame windows as it was MAC OS this time with all cookies/history/temp files cleared. ping at irctc website came 220ms. Tracert was absolutly fine and was complete in 9 hops. Do you ppl need any other tech details to accept that IRCTC is playing around with end customers????

MAY I HAVE A REPLY TO THIS INSTEAD OF MAKING THIS SITE JUST A FORUM TO EXPRESS FRUSTRATION.....

It has been almost 2 year and 5 month and i have sent 10-20 email but all the time i heard that it is in progresss.
Pls let me know the process to complain in higher othority or tell me the process to clain it through consumer forum.
I think this is not the way to treate With Customer. Tell me the time duration when this issue can be solved and i get my money.


old email sent:
We are unable to travel on this following tickets due to family situation.
Please cancel the ticket details mentioned below and kindly refund the amount of following e-ticket.
Ticket needs to be cancelled.

Transection id [protected]
PNR no [protected]
Date of Jourrney: 19/6/2008

Hi Sir,

I have booked two tickets from IRCTC under PNR Number [protected] and [protected] But the trains were late for more than 6 hours and according to rules of IRCTC,They should refund my miney back which is not yet happened since last 4 months,

Could you please take necessary actions on this?

Regards,
Bhushan...

Dear Sir,

I am having my user account on IRCTC Portal to book the tickets as I am a frequent traveler but on Saturday when I was in need of having the entire history of tickets booked from my account I found that only it was showing me the latest 12 tickets but I need the history of tickets booked from January 2010 till December 2010 with details like :-
1. Booking Date
2. Journey Date
3. PNR Number
4. Source Station
5. Destination Station
6. Cost of Ticket
7. Service Charge
8. Total Cost

Kindly provide me with the entire details as soon as possible as I am in great need of the same.


Thanks & Regards,


Somesh Shandilya
Mob. - [protected]
Email - somesh.[protected]@gmail.com

sir,
today i was booking e-ticket and at last stage the server got hanged they took the money but their was no information of if the ticket has been created or not..
it just said transaction failed..
its their responsibility to return money as soon as possible

SUB.:- COMPLAINT FOR MISLEADING THE PASSENGERS
REF.:-PNR NO. [protected] (ROU-HWH)
The above mentioned Ticket / PNR was issued to me (Booking Date 22 Nov; 2010) for the travelling by 8006 Koraput Howrah Express for the Date of Journey 05 Dec; 2010 by 2nd AC, between the sector Rourkela to Howrah.
But when I reached the station at Rourkela to board the train I was totally shocked to know that the particular train is on diverted route since last 5 to 6 months and not cross through Rourkela station. I was totally helpless to move Howrah as unable to get reservation in any train, beside this I was advised by customer care of IRCTC to proceed for TDR formalities for the said ticket instead of cancellation, as the chart was already prepared.
I proceeded for TDR formalities of the above ticket and also cancelled the following onward tickets;-
1. PNR. No. [protected] DOJ 07 Dec; 2010 HWH-BBS Train – 2073 BBS Jan Shatabdi Express
2. PNR. No. [protected] DOJ 08 Dec; 2010 BBS-ANGL Train – 8106 BBS-ROU Inter City Express
3. PNR No. [protected] DOJ 08 Dec; 2010 ANGL-BBS Train – 2894 BLGR BBS Super Express
I am surprised to see why the tickets of diverted route / cancelled trains are issued which are not running through stations since long period and even in railway site “train running position” the trains are shown running at time. Due to this negligence lot of passenger are harassed. I have suffered a big loss financially by cancelling the all tickets / tour visits and unnecessary staying in a hotel at Rourkela along with that mentally harassed. Along with this I have to kept wait for my refund against the Cancelled / TDR tickets.
Kindly let me know what the action is to be taken for the misleading the passengers.
Regards,
Rajeev Sethi
[protected]@rediffmail.com
08 December 2010
[protected]

i made a ticket on 9th Dec, but after click pay option suddenly the server got down, so that i could'nt get the complete ticket. after that i made second ticket of same date and same destination point and this time i got the comlete ticket with delivery report. but irctc deduct payment twice for a single ticket from my PNB Debit cum ATM card. so plz refund the payment of that ticket which i could'nt get. my irctc ID is bhopalsndp and password is nikki14. The PNR no of my confirm ticket is [protected] and transaction ID is [protected].do'nt cancel my ticket of PNR no [protected].

sir, when I booked my ticket throgh irctc portal today i.e on 10/11/2010 my ticket was not booked & an error saying "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ was appeared, and no other deatils were received then & thereafter as i waited more than required.
My booking history also was not showing any bookings as expected. so kindly look into the matter and help me out.
My booking details are:- Train no.-2304 Date of journey:-30/12/2010 Passengers 3
Please help me as soon as possible as the situation is very embarrasing . The amount relating to booking was 946.

Dear Sir,
Ihad booked one railway 3AC ticket (Rs. 1871/-) for two in tatkal quota in Shivganga exp (2560) from new delhi to allahabad jn on 20/01/2010 for journey on 21/01/2010. Transaction ID-[protected] & PNR No:[protected]. Unfortunately train was cancelled due to heavy fog and we booked another train ticket at same day to kanpur and boarded for same. I filed TDR for cancelled train refund on 27/01/2010. I also contacted and emailed IRCTC 3-4 times and they also replied through mails that the refund was under process. Now in DEC-2010, one email is sent to me that my reason for TDR filing was not ok and remarks given by IRCTC on my login page is 4540-NRBSB/1 Time Barred. The case is repudiated.
After that I contacted IRCTC customer care once again and they suggested me to put another mail to reopen the case.

So, I request you to take corrective actions & help to get my refund.

Dear sir,
I booked two tickets from howrah to dehradun on the doon express on 8th December 2010 from the irctc website. The first transaction id was [protected]IG35346446 and the second transaction Id was [protected]IG35346703. The bank details are provided are provided below. However I had some urgent family business and had to cancel both the tickets. Problem lies in the fact that one of the transaction [protected]IG35346446 is not being shown in the irctc website as cancelled (there is no representation of that transaction on the IRCTC website). However the money has been deducted twice from my bank account.Kindly see to it that I get my refund money in the shortest possible time.

Sitendu Goswami
[protected]