Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I, Ch.K.Durga Prasad lingam, from Eluru, West Godavari District, Eluru of Andhra Pradesh booked e-ticket Transaction ID [protected] on 1.12.2010 through irctc site but the login was failed at last step of transaction. an amount of Rs.351/- was deducted from the debit card of SBI, Vatluru branch of Eluru account No. [protected]. then i tried second time i got e-ticket from Yesvanthpur to Rajahmundry in the name of the my son Mr.Ch.rohitraviteja vide transaction No [protected] and an amount of Rs.351/- was deducted from my account again. Please arrange to make refund the amount of my first transaction ID no.ID [protected] at the earliest. An early favourable action is solicited.
Thanking you,
-ch.k.durga prasad lingam

Dear Sir,

I have filed the TDR of PNR No.- [protected] and IRCTC Zone: Chief Regional Manager/Eastern Zone/ Bhubaneshwar (IRCTC) Bhubaneshwar.The train was cancelled due to accident occured in Posaita and now its more than a year that i have filed my TDR and inspite of my several reminders during this period no action has been taken till dateregarding the reimbursement of the amount.This type of behaviour from the IRCTC side intolerable.


Nibedita Sahu

I tried to book an E-ticket on 25/09/2010 twice. Details are as under.
Amount was transfered from the bank but the ticket was not booked because of the bad server.

I have checked with my bank service that payment has made to the IRCTC. Details are also given under.

Please refund my amount. 322/-+322/-


Bank Response to my query :-

Account Number : 51XX4XXX04
Reference Number : [protected]
Date : [protected]

Your Query
Dear Sir, I booked a E-ticket using my CITY bank debit card on 25/11/2010. Due to slow internet connection or some other reason, my transaction could not be completed. But amount has been transfered from my account and IRCTC site showing that Payment has not been made. Please look in to the matter and refund the amount charged as the booking has failed due to non-transfer. Transaction amount :- 322+322 (two Transactions) Transaction Date :- 25/11/2010 Regards, Mahim Mohan Gupta


Status of your Query
Dear Mr. Gupta,This is with reference to your query dated November 25, 2010. Our records indicate that you have made Online purchase of Rs.322.00 (twice) on November 25, 2010 to "IRCTC". We inform you that the purchase has been successfully made and the payment effected to the Merchant vide Payment Voucher(PV) number [protected] and trace numbers 814830 and 814647, respectively. Please contact the merchant for further clarification quoting the payment voucher number and trace number. Thank you for accessing Citibank Online. Sincerely, Jayasri BCustomer Care Officer We trust we have addressed your query to your satisfaction. In case you are not satisfied with the resolution provided, please feel free to escalate to the Head of customer care at head.[protected]@citi.com.




Ticket History
Pnr Number: 0 Transaction ID: [protected] Train No: 2780
Train Name: GOA EXPRESS From Station: (GWL) To Station: (BSL)
Date Of Journey: 01-Dec-2010 Class: SL Boarding: (GWL)
Resv Upto: (BSL) Date Of Booking: 25-Nov-2010 Total Fare: Rs 322.00


Refund Details
Cancelled Date: 25-NOV-2010 Refund Amount: Rs 322 Refund Status: Approved
Receipt Number: Refund Date:

Acronyms
Approved: Approved for Refund Refunded: Refunded in Account
Sent for Refund: Refund Instructions given to Bank

Dear Sir /Madam,
As I am citizen of India, I regularly travel to my home town at Belgaum by Train . Since I am traveling May 2010 till to date, I have notice that
1.vendors are wearing very dirty clothes.
2. food items are touched with bare hands ( Same hands are used for holding handle bars).
3. Food items are transported in dirty trays.
4. Toilets are very dirty. No proper sanitation.
5.Berths are very dirty & soily in nature.
6.Stations are very rubbish. Every were grass grown, diaposable items dumped on tracks. etc.

I'VE BOOKED MY TRAIN TICKET BY INTERNET. I'VE GOT THE MAIL FROM BANK THAT THE TRANSACTION OF AMOUNT IS SUCCESSFUL, BUT THE TICKET IS NOT GOT BOOKED. SO L WANNA GET MY AMOUNT TO BE REFUNDED.

Most of the time,when i am trying to book ticket in Tatkal, "Service unavailable" screen comes up. This continues from 8.00 am till 9.30 am then the site opens.
Attached are screen shots of same.

This happens with most of the people.This issue needs to be resolved,so that general public can avail the facility of tatkal services.

I Have booked a ticket under Tatkal Quota to travel from Davanagere to Pune JN on 23-Nov-2010 at 18:32. Due to some problems i have decided not to travel and cancelled on 22-Nov-2010 at 20:00.After sucessfull cancellation it shows no amount will be refundable(Amount Refundable=0).

I seek your kind directions in this regard.

I also request you to treat this matter as area of concern.

The tatkal tickets which are charged 30% higher as per GOI norms are scammed at 60% higher than the actual ticket cost....

For Example, if a ticket costs Rs 1000, as per tatkal charges, the ticket costs Rs. 1300, but, the agents and rail authorities sell the tickets in black at around[protected] Rs. depending upon the person's urgency to get one....

And the tickets are all sold out by 8:01... that is in even less than 1 minute of time...

Dunno if govt can actually take an action against this.. This was however, never the case before 2 years...

I have recently received an email from IRCTC stating that I have been selected for a free gift of Rebok Double Glass Time Piece and asked me to get my free gift ! Just cover our gift delivery, promotion and handling charges of Rs 499. (India Today Group)
I am frequently buying online tickets since the start of online booking facility. So I believed and was clicking the acceptance link but checked the price of that watch on internet. It is only Rs249/-
It is awful that the Govt Department Department like IRCTC is using the email addresses in there server for sending such mails to sell the product of others with fake emails those are received from Nigerians spammers. Government have a great goodwill value and the people belive blindly. IRCTC is taking advantage of peoples' faith.I have verified whether the email has been sent by other spammer. But it is originated from IRCTC IP.
You are requested to take stern action against the responsible person. The email is attached here with

Dear sir/madam,
i have booked 3 different tickets from PUNE to AKOLA of 2113 GARIBRATH and one ticket from KAMPTEE to PUNE of 1040 MAHARASHTRA Exp. on 16 nov 2010. Total number of seats available in GARIBRATH at that time was 435.. and in MAHARASHTRA Exp. it was 11. i gave the berth preference to lower berth, but allotment is SIDE UPPER... It happened three times for 2113 GARIBRATH and one time for 1040 MAHARASHTRA Exp. As i changed preference to MIDDLE berth, i have been allotted the SIDE MIDDLE berth in GARIBRATH...
As i cancelled all these four tickets, i faced loss of Rs 320.. WHAT SHOULD I DO NOW??
FROM THIS I CAN CONCLUDE THAT IRCTC CHEATS USER TO GET EXTRA CANCELLATION CHARGES AS THE SEATS ARE AVAILABLE IN TRAIN.... WHO IS RESPONSIBLE FOR THIS??

LIST OF TICKETS BOOKED/CANCELLED.

Trans. ID PNR No. FROM-TO Dt.Of JOURNEY Dt.Of BOOKING
[protected] [protected] PUNE-AK [protected] [protected]
[protected] [protected] PUNE-AK [protected] [protected]
[protected] [protected] PUNE-AK [protected] [protected]
[protected] [protected] KP-PUNE [protected] [protected]

HOPE YOU WILL HELP ME IN THIS TROUBLE....
WAITING FOR YOUR RESPONSE....
FOR FURTHER COMMUNICATION PLEASE E-MAIL ME ON
[protected]@yahoo.co.in

THANKING YOU....

SARVESH GOKHALE.

Hi,

I booked my ticket from Ahmedabad to Goa to and fro with details as given below

Transaction IDPNR NumberFromToDate Of JourneyReservation StatusDate of Booking

[protected] [protected]MAOADI[protected]Delivered[protected]
[protected] [protected]ADIMAO[protected]Delivered[protected]

One ticket which I booked on 8-Nov-2010 with delivered failed is for which payment is settled and credited to my account. But if you see my account details then amount -Rs 2046 is debited one extra time for that I need the refund.
110/11/2010 IIN/PAYMNT RVSL/[protected]/1/0165015CR INR 2,046.00
210/11/2010 IIN/PAYMNT RVSL/[protected]/1/0165015DR INR 2,046.00
309/11/2010 IIN/www.irctc.c/[protected]/0 DR INR 2,046.00
409/11/2010 IIN/www.irctc.c/[protected]/0 DR INR 2,046.00
508/11/2010 IIN/www.irctc.c/[protected]/0 DR INR 2,046.00

Please see my account details as given above which is showing One extra debit, so please refund that one.

Screen shot of account detail is attached

Pawan Joshi
[protected]

Dear Sir / Madam

I had booked an E-Ticket on 12th Nov 2010. On the same day i have cancelled it. But i din't got the refund amount in my account. E-Ticket details are given below:

PNR NO: [protected]
DOJ: 15-11-10
FROM CSTM TO THVM
TRNO: 0103

So when will I get the refund?????

Hope you wil solve the issue as early as possible.
Waiting for ur reply.

<Amol Pednekar>

The TATKAL ticket reservation on IRCTC Online Passenger Reservation System is not working at all on 12 Oct'2010 morning at 8 am to 9 am. Before 8 am the system was running normally but as TATKAL ticket booking time start website showing service problem, server overload, can not display the page massages.

AT 8.00 AM YOU CANT LOGIN IN SITE ,EVEN IF YOU ALL READY LOGGED IN, YOU WILL NOT BE ABLE TO DO SOMETHING, YOU WILL GOT MASSAGE "SERVICE UNAVAILABLE."

ALSO SOME DAYS BACK WHILE MAKING TICKETS WE HAVE TO FILL UP A VISUAL CODE THAT WAS ALSO HELPFUL TO RESTRICT AUTOMATED PROGRAMS TO BOOK TICKET BUT NOW THAT IS ALSO REMOVED.

IF A TRAIN HAVE 70 TATKAL TICKETS AND IF I AM TRYING TO BOOK ONLY 1 AS SOON AS QUOTA OPENS IE. 8.00 AM AND I AM NOT ABLE TO BOOK THEN , SHAME ON IRCTC.

very very poor service

IRCTC General & Tatkal online bookings are not opening upto 45 minutes.It is always showing Service Unavailable. Only after the tickets are sold, the site is opening. Exactly at 8 AM the site will show Service Unavilable error. This is now become usual and many peoples are complaining about this. The same time the agents are able to book the ticket. How it is only possible for agents?. Common complaints heard are the IRCTC management is turning off the e-ticket booking Servers for some time and doing favour for irctc agents and touts.When we can book the tickets normally? Could anyone take serious action on corrupted irctc management?

dear sir/madam
i have booked a wait-listed ticket through IRCTC
pnr-[protected]
DATE OF BOOKING- 9 JUNE 2010
At the time of chart preparing one passenger was confirmed and five
passenger was still wait listed.
i have file TDR regarding the refund of this ticket on about 24th june 2010.
but till now i did not get any refund.
i have sent many email and calls to irctc but there is no response.
where i should complaint on this matter

My parents are travelling in 'Garib Rath', going to south. They told that the seats are not confotable. From last night they have not eaten anything as the pantry car provide only the non vegeterian food. This is disgusting. There is no good provision for tea coffee also. In such a long journey; where the distance between two stations are pretty good, we cant accept such worst food service. Thank god i didnt send my 1 year baby for that journey. Adult can adjust without having anything wat about the children. IRCTC should think seriously on this issue, otherwise people willl think before travelling by train.

Sir ,

I am watching that in online tatkal railway reservatation cota will full before two days . As Azand Hind Exp. has 172 seat in tatkal cota but before starting tatkal cota reservatation it will showing 08 seat available only . Who doing this crime ? please inspect my complain .

Your's

Nilesh Kumar Chandrawanshi
Contact :- [protected]

Hello,

Today (6th Nov'10) I have done an online transaction to purchase a ticket on 3142 Testa Torsa Exp from Jangipur Road to Sealdah boarding on 27/11/2011 for Md Kabirul Hoque and Maisura Khatun. Unfortunately after the payment was made through SBI Debit card, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated.

This is really embarrasing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount.

Expecting a reply as soon as possible.

Thanks and Regards,
Md Kabirul Hoque
+91 [protected]

dear sir,

i want to cancell etickets with PNR nO[protected].
but as the id is freezed, i can not do.
kindly cancell the tickets with names-
manilal kapadia age-57
nila -age50
mihir -age15

regards,

MPkapadia