Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Today I had purchased one e Ticket by Satabdi Express (12019) from Howrah to Durgapur on the 20th instant for my senior Mr. P K Chakrovorty & myself. I had purchased the ticket with my Citi Bank Credit Card. On completion of the transaction (Total value Rs.600/-) the screen informed me that my transaction was void as the Banker had refused to OK my payment.
I phoned up Citi Bank customer care & they informed me that my transaction has been passes & Rs.600.00 has been debited to IRCT name. My transaction approval code with Citi Bank, as informred by them is 070306.
As I am going to now buy the ticket over the counter, I would request IRCTC not to debit my Account with Citi Bank Credit Card.
Finally from 2.40 pm I had been trying to dial 139 (option 5) to get hold of railway customer care. Now it is 4.00 pm & no customer service representitive picked up the phone even once. Hence my complain to you.

Mr. Supriyo Sen
42C, Ramkanto Bose Street
Kolkata 700 003
Mob: [protected]

Dear Sir,

I had booked two tickets on 15.04.2011 from Habibganj to Satna which I got but another one from Satna to Bhopal which Transaction ID is [protected] not received whether the payment is deducted from HDFC Account.


FAILED PAYMENT REFUND STATUS
S No. Transaction ID Pay Status Reservation Status Total Amount Bank
1 [protected] Settlement Failed Not Booked Rs 242 HDFC
2 [protected] Payment Settled Not Booked Rs 254 HDFC

This is to bring to your notice the issues i faced with IRCTC site. I just made a booking for a ticket and although it was very slow i could reach till payment screen. However, after i entered the payment details and clicked submit, it did not complete the txn. This is very disappointing. This has happened couple of times today and i just gave up now.

I have noticed that the website speed issue has been continuing for a long time now as well, for couple of years. It is extremely frustrating to book a ticket through IRCTC. What is IRCTC or Ministry of Railways doing to improve this website performance? This is just RIDICULOUS, waiting for 1 hour to book a single ticket!!!

Ticket booking service via ircrc.co.in always hangs when the Tatkal window opens @ 8 AM. The service remains the same for next 1-1.5 hours till all the tatkal tickets get exhausted.

This is really disappointed to understand that if IRCTC does not have good servers to support the customer base then WHY are they in business ???
Also, how can an agent book the same ticket while a webuser can't ??? What is the conpiracy here???

Disppointing to see this ...

Dear Sir/Madam,
I (m lakshmi kanth) had sign up in www.irctc.co.in website for online ticketing on 13th april 2011. but till now i did'nt get my login ID and password. I kindly requst you people to rectify my problem.
thanking you,
with regards,
m lakshmi kanth.

Dear Sir,

I had booked the 4 tickets online from faridabad to Jammu Tawi but due to some unavoidable circumtenses, i had requested online to cancel the tickets and even the same has been done but ther refunded the amount after a deduction of INR 260 + 260= 520 for cancelling the tickets. I had tried a lot to call the customer care number but there is no reply. Few days before for this incident i had get canceled the 4 tickets of the same root but that time i was debited only 100 rupees, but this time i not able to understand as to why i have been charged 520 Rs. Following are the details of the tickets which i had asked to cancel:










Check the PNR status to confirm cancellation of your ticket.On failure of cancellation of the ticket with repeated attempts please contact us immediately at[protected] or email us at [protected]@irctc.co.in
List Of Tickets

E-Ticket I-Ticket


Select Transaction ID PNR Number From To Date Of Journey Reservation Status Date of Booking

1 [protected] [protected] JAT FDB[protected] Can/Mod[protected] (Charged 260)
2 [protected] [protected] FDB JAT[protected] Can/Mod[protected]Charged 260 rupees)
3 [protected] [protected] FDB JAT[protected] Can/Mod[protected]Charged 100 rupees)

Please help to get refund the excess deducted amount from my account.

Thanks,
Anil Tomar

Indian Rail way online booking site is very very worst site ....
loading....loading......loading...........
loading............................... keep on loading only...
we can't book urgent

Hello Sir/Madam

Its very surprising to see that websites like Google/Facebook/Twitter handle much much heavy loads than IRCTC and yet they are never down.... However, IRCTC is religiously out of order at 8 AM each day and get back in line with in minutes only to show that all the tickets have been booked

I think I dont need to tell what intentions are behind this.. Its known to every one... Can we think of being fair to the consumers and not just to a handful of people??

Best Regards// Ajay M

Hi,
I have booked ticket from banaswadi to tirur for travel on 12th April 2011. It has been deducted from my account but the ticket not available in my booked history (irctc.co.in)

PURCHASE SUBJECT: ONUS 11APR0448 Card no.: 5081XXX1XXXX1007 11A PR IRCTC.CO.IN Ref:[protected] Ref No:- 11APR0448

Please tell what should i do.

Thanks
XXXXXX

I have booked the following tickets by IRCTC for my wife
RITA SINHA age 58 yrs. as per details given below

Transaction PNR Number From To Date Of Reservation Date of
ID Journey status Booking


[protected] [protected] MGS HTE[protected] Delivered[protected]

[protected] [protected] RNC MGS[protected] Delivered[protected]

[protected] [protected] HTE BSB[protected] Delivered[protected]

As per new rule she is intitiled for senior Citizon benifits
but there is no provision in IRCTC menu. I want to know the
reason. If there is any technical problem differance of amount
to be refunded.
Thanking you,

yours faithfully

M.K.Sinha
email id. [protected]@gmail.com
mob. [protected]

Last few days , after login , I am unable to book train ticket thru' IRCTC web site.
After filling required station code and date , I am getting one message " unable to retrieve train list". As result it is difficult to purchase e-ticket thru this web site.
Please look into this matter at urgent basis.

Sir/Madam
The IRCTC site for booking is too slow and very unreliable. Booking has become a big problem through this site. Most of the times the page fails to open and even if it does open when we are about to make a payment the page fails. I believe the server isnt maintained well . In short the service is Pathetic and Useless. Kindly look into this matter.
Thank you

Dear Sir/Madam,
I am Mahabir Prasad Agrawal, retired Deputy Manager from State Bank of India. Today I have booked four tickets for AC-2 tier from Durg to Kiul by train No.13287 SOUTH BIHAR EXPRESS for journey on[protected] and for all the four only side upper birth have been allotted. I have also booked four tickets by train No. 13288 SOUTH BIHAR EXPRESS for AC-3 tier for return journey dated[protected] for which 3 upper births and 1 middile birth have been allotted. Out of the four persons for whom tickets have been purchased 3 are Sr. Citizen, suffering from joint / knee problems. The forth one is also a lady of 57 suffering from frozen soulder.

Would railway minister who is said to be a person from common man and who claims that they specially cares for Senior Citizens well, see why during allotment of tickets the age is not considered. Further, after my booking above tickets 30 (AC-3 ) births are remaining available in train No.13288. How it can be believed that

(1) All the 30 remaining birth is only upper births.
(2) Why the births have not been allotted seriolly and only upper birth is left.

Dear sir/madam,

I canceled my ticket before my journey and the amount approved to refund from IRCTC and also the status of amount is refunded in account but the money was not reflected in my account. i write a mail to irctc care, they asked me to send my account statement if not refunded the money. i sent the statement but no action. i am pasting the mail communication into the complaint. look into this and do needful please.....






Dear sir,


As per instruction i am sending my account statement. Please find the attachment of account statement and do needful.


Thanking you
Praveen kumar

Date: Wed, 23 Mar 2011 17:39:19 +0530
From: [protected]@irctc.co.in
To: praveen.[protected]@hotmail.com
Subject: Re: Refund amount from IRCTC



Dear Customer,

Please note that as per the records we have refunded the amount if it is still not reflecting in your account then send us the screen-shot / scan-copy of the statement to pursue the matter.





PNR Number [protected] Transaction Id [protected]
Payment Option SBI
Sr# RFND AMT STATUS SETTLEMENTID RECEIPT NUMBER ACTUAL REFUND DATE REMARKS RFND TYPE
1 756.00 Refunded IX06811234 19-mar-2011 12:00:00 AM PRS Cancellation


Thanks & Regards
Rajesh Kumar
[protected]@irctc.co.in
www.irctc.co.in
[protected]

----- Message from praveen.[protected]@hotmail.com[protected]
Date: Wed, 23 Mar 2011 11:23:48 +0530
From: praveen kumar <praveen.[protected]@hotmail.com>
Subject: Refund amount from IRCTC
To: [protected]@irctc.co.in, [protected]@irctc.co.in


Dear sir/madam,

IRCTC ticket cancelled on 16th and site showing that amount was refunded on 19th march-2011 but not yet received in my account. please do needful and note the below mentioned details.

Ticket History
Pnr Number: [protected]

Transaction ID: [protected]

Train No: 17032

Train Name: MUMBAI EXP

From Station: HYDERABAD DECAN(HYB)

To Station: MUMBAI CST(CSTM)

Date Of Journey: 18-Mar-2011

Class: SL

Boarding: HYDERABAD DECAN(HYB)

Resv Upto: MUMBAI CST(CSTM)

Date Of Booking: 07-Feb-2011

Total Ticket Fare: Rs 886.00




Ticket Details
S#

Name

Age

Sex

Reservation Status

1

N KHAKHARIA

45

Male

Cancelled







2

U KHAKHARIA

14

Female

Cancelled







3

M KHAKHARIA

40

Female

Cancelled








Refund Details
Cancelled Date: 16-MAR-2011

Refund Amount: Rs 756

Refund Status: Refunded

Receipt Number:

Refund Date: 19-MAR-2011




Acronyms
Approved: Approved for Refund

Refunded: Refunded in Account



Sent for Refund: Refund Instructions given to Bank

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I HAD BOOKED ONLINE RAILWAY TICKET ON 25/01/2011 THRU NET UNDER PNR-[protected] TRAN ID [protected] FOR TRAIN NO 12003 FOR 11/02/2011.BUT I RECEIVED MAIL IN REDIFFMAIL ADDRESS ON 26/01/2011 THAT THE TICKET COULD NOT BE PROCESSED DUE TO NON SETTLEMENT OF PAYMENT THRU MY CREDIT CARD.AS SUCH I BOOKED AFRESH THE SAME TICKET UNDER PNR [protected].TRAN NO [protected] FOR THE SAME JOURNEY AND SAME PERSONS,SAME TRAIN & DATE.TODAY I HAVE CHECKED THE CREDIT CARD STATEMENT SHOWING DOUBLE DEBIT OF BOOKED TICKET.I REQUEST YOU TO REFUND ME THE SAME IMMEDIATELY AS THE MAIL SENT BY IRCTC CLEARLY SHOWED THAT THE TICKET COULD NOT BE PROCESSED DUE TO NON SETTLEMENT OF PAYMENT.
SHAFAT GAZI
USERID shafat_gaz

I have booked a ticket through online and it was waiting list. Even one day before the date of journey, the ticket was Waiting List only. I have waited for the Train. When I have gone to station to know the status, they told that it was still waiting list and not confirmed and the ticket is not valid.

I came back to home and tried for refund through online. It showed that the chart is prepared and the refund cannot be made.

I am giving the details as follows:

PNR Status Details
PNR-Number:[protected]
Train Number: 18047 Train Name: AMARAVATHI EXP Date: 25- Mar- 2011
From Station: DVD To station: MAO Reservation upto: MAO
Boarding point: DVD Class: 2A No of passengers: 1
Charting Status: CHART PREPARED Upgraded Class:



Status Report
S# Booking Status Current Status
1 W/L 3 W/L 1


Acronyms
RAC: Reservation Against Cancellation WL: Wait List RLWL:Remote Location Wait List
PQWL: Pooled Quota Wait List REGRET/WL1: No More Booking Permitted


The message by the IRCTC site after tried to cancel the ticket is:


PNR Status Details
PNR-Number:[protected] Train Number: 18047 Train Name: AMARAVATHI EXP
Date: 25- Mar- 2011 From Station: DVD To station: MAO
Reservation upto: MAO Boarding point: DVD Class: 2A
No of passengers: 1 Charting Status: CHART PREPARED



The ticket cannot be cancelled since chart is prepared.


Can Indian Railways find a solution to this?

Through Ref no [protected] IG44844001 Transfar to [protected] SBI irtc collect debit my account RS 3540 for researvation of Rajdhani Ranchi To New Delhi dated 18.03.2011 but no reseravaton is done please refund my amount & credit it my phone no is [protected] [protected] & [protected] my email id is mdanwar.[protected]@gmail.com 0r meraj.[protected]@gmail.com

I was to book tkt From DARBHANGA to NEWDELHI for 22/03/2011 in TATKAL
but to find that the site displaying the message
! SORRY COMMUNICATION PROBLEM !
Despite the sting operation by some Tv channels Our railway 'Online Booking' service has not improved , THANKS to DALAL RAJ.

It happens only in the morning

Thanks Railway & our System

I had modified my profile in IRCTC ticket booking site recently. However, there was an error in spelling in the new e-mail id given by me and hence could not retrive the new password generated by the system. Please arrange to send me the password at [protected]@bheltry.co.in. My user id is: ccspillai.

Thanks.

S S Pillai.