Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked a ticket on 8 feb 2011 through internet banking using SBI accont, the ticket charges were deducted from my account at same the time.
But after one day i.e. 9 feb 2011again Rs 10 was deducted from my account showing "TO TRANSFER
INB Commission of IG[protected] IG40599080IG40755883 TRANSFER TO [protected] SBI IRCTC COMMISION A/".
What is This?
Refund my money as possible as and do provide me the...

the tdr filled ref. no. ekt[protected] dtd 3/8/10 for ticket PNR no.[protected] through irctc.co.in for amt 1171.00 not refunded til date evev after stipulated time i.e. 3 months since the train no. 2823 was cancelled on travelling date 10/7/10.
so i am requesting u to kindly do the needful for refunding the same.

IRCTC MEANS FOR EASY ONLINE BOOKING OF INDIAN RAILWAY TICKET. BUT IT IS WORSE THAN INDIAN GOVERNMENT CORRUPTION WAY. I AM MEMBER OF IT AND JUST TODAY I WAKE UP EARLIER IN MORNING TO BOOK E-TICKET TATKAL ON 8:00 AM. I JUST LOGIN ON 7:45 AM BUT WHEN THE TIME TICK ON 7:55 AM IT START THEIR REAL WAY. SITE WAS HANG OR DID NOTHING FOR FURTHER PROCESS. NOT EVEN LOGIN AFTER RESTART. I HORRIBLE TO KNOW THAT. EVEN THIRD PARTY SERVICE IS SO MUCH CORRUPTION. IT IS BETTER TO WAKE EARLIER AND STAND IN LINE FOR MANUAL TICKET BOOKING IN RAILWAY STATION. I HAD BOOK E-TICKET FOR MY IN-LAW WHO ARE FROM DUBAI AND SENIOR CITIZENS, NOW THEY WILL SAY IT IS BETTER TO STAY OUTSIDE INDIA LOOKING INTO SUCH CORRUPTION........

Please let me know to whom I should reach out to regarding the unsatisfactory reply from customer support department of IRCTC. I have raised numerous requests regarding a non-payment of a ticket cancellation but I have never been provided with a satisfactory response which mention a particular date by when I will receive my refund.

I have cancelled an e-ticket on 02-Feb-2011. Payment was done using internet banking of Axis bank while booking these tickets. Till date I have neither received any refund amount nor any intimation on when it will be credited into my account.

I can see on IRCTC website that refund instructions has been given to the bank but I have not received the amount as yet. Details of the instructions (receipt number and date) given to the bank are not so reflected on the IRCTC website hence I can not even follow up with the bank for the refund amount.

Also, I would like to bring to your notice that refund for another e-ticket cancelled on 03-Feb-2011 has been credited into my account on 05-Feb-2011. Please explain why refund for a ticket cancelled later is credited into my account and for the one cancelled earlier has not been credited till date.

Despite umpteen number of calls and emails to the customer care, I have not even been provided with any specific date by which I should receive the refund.

Despite paying the service charge if the service level agreement is not met then it is IRCTC is responsible for it.

This is the most pathetic experience I have had with the IRCTC and would not recommend anyone to transact with them, as they are not transparent in refund procedure.

Hi,

I had to book a e-ticket in 3AC in Neelanchal Express for 03.04.2011 from Kanpur Central to Bhubaneswar. When I checked the availability status, it showed 103 berths available. However, when I booked the ticket from Kanpur Central to Bhubaneswar with a boarding from Lucknow and paid the money through my account, it showed me the ticket status as Waitlisted 9.

The PNR number of the above booked ticket is[protected]. The screen shots are attached for review. Due to the tickets status as Waitlisted, I have cancelled the ticket and ultimately lost money without getting the reservation also. Can Railway authorities look into the above error in their reservation software and inform me the reasons on my mail ID registered with them, through which I booked the above ticket.

On their confirmation, I would like to again book the ticket. Hope they they will refund me the cancellation charges and services, which I am loosing without any fault of mine.

Regards,
Deepak

I had applied ti Subh yatra railway card 2 weeks ago through irctc login an i paid the amount through icici bant internet banking. but still not i received the subh yatra card and any responsible from their. And same day i had applied for SBI railway card also yet not i received any responsible from their. I not get acknowledgment for applied. How can I know about status of sbi credit card.
Subh yatra membership number is [protected].
my email id is [protected]@gmail.com

Hi.,
Not Sure if anyone is facing this issue., When you try to book a ticket (anyplace,any train), it shows Crazy waiting lists even 4 weeks before the travel date. I am sure why.,A train which goes daily having capacity more than 700 seats..
Okay but still Tatkal is option., so when i try to book Tatkal tickets., I think it open 8AM 2 days in advance of journey date., so when we check at 8 AM, www.irctc.co.in website is down says Service Unavailable., so i keep trying finally in 5 mints i connect and shocked to see all 200 odd Tatkal Seats sold within 5 mints, HOW CAN THAT BE POSSIBLE..., and this is not first time or second time,this happened to me many many many times., as i keep travel between Chennai and Bangalore, or Bangalore and hyderabad.,
I think Indian Railways is running some kind of Scam which public is not aware of.,
How can 200 Seats get over in 5 mints cannot understand, once is okay, it happens everyday.,
Please Check this & take Action on Indian Railways, Its supposed to be Govt Sector and Public Transport.., Hope this is Cleared ASAP.,
Regards,
Unhappy Citizen with Indian Railways Scams on Tickets.,

Today (03/2/11) i tried to change my login password of my IRCTC website Login Id.: subu9939. while changing the password it shown that your password was not changed but now i am unable to log in my account with any of the password and i am unable to reset also.

i want to cancel one of my ticket and for that login form my account is required, and i am unable to login,

Dear Sir,

I am forgot my password.
Iam trying to find my password through forgot password wizard.
But this wizard say's, YOUR PASSWORD COULD NOT RESET, even i give right answer.

I want to rejoin

Please Look In To The Metter.

Waiting Your Positive Reply

Thanks & Regards
Manohar S
Mob No:91-[protected]
Email:manohar.[protected]@gmail.com

sir i would be like to share to i was do journey i indore patna exp.NO. 19321. ON 29 FEB 2011. IN that coach not avilable flush in bathroom bota toilet S-3 COACH. water is not avilable. water is waste i fuul compartment. so i not satis fied there services.. apart from that there is 8 hors delayed. in patna . passenger sufeering so many problem. i request that pl pay harrasment of passenger. and me also



AJAY SINGH THAKUR
INDORE M.P.
CON. [protected] COACH.NO. 3 BIRTH 55.TRAIN NO. 19321

I BOOKED A TICKET WHOSE PNR WAS [protected] FOR JOURNEY ON 31 MAY 10. I DID NOT TRAVEL DUE TRAIN RUNNING LATE MORE THAN 3 HRS. I FILED THE TDR BUT ONLY 154 RS IS REFUNDED HOWEVER I SHOULD GET FULL AMOUNT BACK. MANY MAILS ARE ALREADY SEND TO TDR PROCESS AND CARE, BUT STILL NO REPLY. I CALLED IRCTC ON [protected] & [protected] AND TALKED TO TO SUNIL, SHRUTI & VIDYA BUT STILL NO ACTION IS TAKEN. IT IS A CASE OF HARRASSMENT OF A CUSTOMER , TIME WASTE, MENTAL TENSION ,MONEY WASTE ON PHONE CALLS AND INTERNET. MY MOBILE NO IS [protected].

Dear Sir i had applied to shubh yatra railway card through online the same day i had applied for sbi railway credit card also i am not get any kind of acknowledgment or reference number from irctc so how can check my application status. My membership No. is [protected]. When i get the Shubh yatra card and sbi credit card Plz. sent me my email id is [protected]@gmail.com

Dear Sir
please cancell my e-tickets as i cant do it on line and chart have been prepared.
PNR NO. [protected].....12821/Dhauli Exp. Name..G N Singh..53 yrs male & S Singh 52 yrs female.
Returned tickets.PNR NO.[protected]......12074/Bbs Jan Shatabd#....
Name...G N Singh Male 53yrs
S Singh Female 52yrs
with regards
Thanking you.....singh.[protected]@yahoo.com

Hi,

This is regarding a faulty software system running at https://www.irctc.co.in. I am not sure if it was designed by one of Mamata Banerjee's illiterate relatives. You wont believe the deficiencies present in this website. Earlier itself, this system had the following issues:

1. You try to book a ticket on a day 3 months ahead. you find that no ticket is available. You replan, but always it selects the current date (Why the [censored] they have decided with this... either they can leave it blank and always prompt for a date OR they can go with the same date user had chosen earlier)

2. It is not a scalable system. It can probably be used at a time by maximum 1000 users I believe. During festival seasons, when a hell lot of people use the system, it literally dies out (it is probably [censored]ed up and exhausted). You cannot access it for quite a long time.

Recently mamata seems to have given contract to her illiterate Maoist relatives to redo the website. They have done a "Good" work by completely tampering the station selection system.

1. Earlier system had an option to search for a station by entering the first letters (if the pop-up did not work). Since the pop-up is not always guaranteed to work, that option was provided. Now that has completely been removed.

Kindly take steps to restore this system to a useful state.

Thanks
Joby

sir i forget my password and try to recover it through forgot password when i enter my id security answer i got message from your side that your password is reset and email is send sucessfully but still i didn't get that mail on my gmail and sir now i want to cancel my ticket but am not ablle to access on my irctc account
transaction ID: [protected]
pnr: [protected]
and
transaction ID: [protected]
pnr:[protected]
sir please cancel this ticket before[protected]

Our Train Missed due to Road Jamming. Four passenger ( PNR Number: [protected].Transaction ID: [protected]. Date Of Journey: 10/2/2010) not travelled From AYODHYA(AY) To DHANBAD JN(DHN) by Train No-3010 due to above mentioned reason. When TDR filled against e-ticket on IRCTC site. the reply cames from IRCTC that "1093-ER/5 As per records Party had travelled on the ticket. The case is repudiated."--and TDR rejected. Even through email i given the several times proof of journey by another train(after 4 Hr from train no.-3010) but still it is not cleared. almost 1 year has passed

my complaint is, my sbi card is not deliver in my official address at 4 times properly
this time is my SBI card consignment no is - [protected] pls delivered card as soon as possibly in my official address
my official address is -BLS Management college B-8 mohan nagar opp moham meakin factory gaziabad.

I am Sanjeev Verma. I alongwith my family travelled from Patna to New Delhi on 15 Jan 2011 by RJPB Rajdhani Express. PNR Number is [protected] and coach no. was BE-1, Berth No 65, 68, 66. My complaint is during moring on 16 Jan 2011, tea and snacks not served in the coach except some few passengers. On enquiry, it was excused that they don't get water and other items from the pantry car. When the tickets in Rajdhani Express includes cost of meals and snacks then why such kind of excuses is given. IRCTC should return the basic cost of food.

Dear Sir,
This is to bring to your notice that,I had booked ait ticket for Dr
B.Leelavathy on 16/10,for date 28/10 and 30th.I had given her mobile
no.[protected] and I.d.[protected]@rediffmail.com
But till next day,i.e.on 17th ,when Dr had not recieved any sms and
mail,I had call in customer care.As per them,because of some
error,your ticket is not booked and your money will be refunded in 2
days,but in creadit card statement which,I have recieved
on 24th/nov/10,sill that amount was showing.
So kindly lookinto it and do the needfull.
Regards
Rajesh
[protected]

Dear sir/madam
i would like to know the exact rule for cancellation charge. i cancelled a ticket for two persons in AC of which I paid rs.140(TRANSACTION ID-[protected], DATED 4-01-11). Again i cancelled a ticket for one person for which i paid rs. 80 as cancellation charge(TRANSACTION ID-[protected], DATED 7-01-11).
I tried to go through the rules in your website but that was not very elaborative.

thanx and regards.
User id- muazzamcmc