Dear sir/madam,
I canceled my ticket before my journey and the amount approved to refund from IRCTC and also the status of amount is refunded in account but the money was not reflected in my account. i write a mail to irctc care, they asked me to send my account statement if not refunded the money. i sent the statement but no action. i am pasting the mail communication into the complaint. look into this and do needful please.....
Dear sir,
As per instruction i am sending my account statement. Please find the attachment of account statement and do needful.
Thanking you
Praveen kumar
Date: Wed, 23 Mar 2011 17:39:19 +0530
From: [protected]@irctc.co.in
To: praveen.[protected]@hotmail.com
Subject: Re: Refund amount from IRCTC
Dear Customer,
Please note that as per the records we have refunded the amount if it is still not reflecting in your account then send us the screen-shot / scan-copy of the statement to pursue the matter.
PNR Number [protected] Transaction Id [protected]
Payment Option SBI
Sr# RFND AMT STATUS SETTLEMENTID RECEIPT NUMBER ACTUAL REFUND DATE REMARKS RFND TYPE
1 756.00 Refunded IX06811234 19-mar-2011 12:00:00 AM PRS Cancellation
Thanks & Regards
Rajesh Kumar
[protected]@irctc.co.in
www.irctc.co.in
[protected]
----- Message from praveen.[protected]@hotmail.com[protected]
Date: Wed, 23 Mar 2011 11:23:48 +0530
From: praveen kumar <praveen.[protected]@hotmail.com>
Subject: Refund amount from IRCTC
To: [protected]@irctc.co.in, [protected]@irctc.co.in
Dear sir/madam,
IRCTC ticket cancelled on 16th and site showing that amount was refunded on 19th march-2011 but not yet received in my account. please do needful and note the below mentioned details.
Ticket History
Pnr Number: [protected]
Transaction ID: [protected]
Train No: 17032
Train Name: MUMBAI EXP
From Station: HYDERABAD DECAN(HYB)
To Station: MUMBAI CST(CSTM)
Date Of Journey: 18-Mar-2011
Class: SL
Boarding: HYDERABAD DECAN(HYB)
Resv Upto: MUMBAI CST(CSTM)
Date Of Booking: 07-Feb-2011
Total Ticket Fare: Rs 886.00
Ticket Details
S#
Name
Age
Sex
Reservation Status
1
N KHAKHARIA
45
Male
Cancelled
2
U KHAKHARIA
14
Female
Cancelled
3
M KHAKHARIA
40
Female
Cancelled
Refund Details
Cancelled Date: 16-MAR-2011
Refund Amount: Rs 756
Refund Status: Refunded
Receipt Number:
Refund Date: 19-MAR-2011
Acronyms
Approved: Approved for Refund
Refunded: Refunded in Account
Sent for Refund: Refund Instructions given to Bank
railway canteen — charging more than MRP
Dear Sir(s),While travelling from Varanasi to Mumbai I found that many vendors were charging 15 Rs. for 10 Rs. Parle-G biscuits on Itarasi Rly. Station. when I asked about the unfair price vendors threatened to beat me. we must find out that is it same about other brands also? Is this exsist on all the stalls and other Railway Stations also. The vendors had clearly mentioned that biscuits are sold on mrp. vendors have nescafe stalls with IRCTC logo printed boards.
I hope cosumer forum and Railway will take some solid action on this unfair practice.
Kindly reply with the status of my complain as it is with a serious nature.