Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

My complaint is about the hidden charges of IRCTC..

Every time i booked a ticket from IRCTC the amount of 11.00 is automatically deducted from my bank account. & it happened 9 times since Jan 2011 in 2 months.

i have contacted to [protected]@irctc.co.in but there is no such reply from them.

regards

Arun
[protected]

sir i have raised complain for my refund my ticket but from the TDR department they are not responding the detail of the tickets are

Fwd: TDR has been canceled due to passenger traveled on this ticket but know one traveled on this ticket and one of my ticket is under process form June not processed for last June





Inbox X

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|
manish chp
tdr refund status passenger traveled on this ticket but no one traveled on th...

Feb 26
manish chpLoading...
Feb 26
manish chp
to care, tdrprocess

show details Feb 26


tdr refund status passenger traveled on this ticket but no one traveled on this ticket and second ticket TDR under process for last june

Transaction Details

PNR Number: [protected]


Ticket Type: eticket


Transaction ID: [protected]

Booked On: 5-7-2010


Class: 3A


Internet Service Charge: Rs 20.00

Date Of Journey: 07/7/2010


Railway Zone: NR


Bank: HDFC

Total: Rs 1190.00


Train No: 2447


Ticket Charge: Rs 1170.00

From Station: HARPALPUR(HPP)


Quota: General


To Station: H NIZAMUDDIN(NZM)

IRCTC Zone: CCM/Refund, Northern Railway New Delhi


Ticket Details




S#


Name


Age


Sex


Coach


Seat


Res-Status

1


chhannu lal chau


55


Male





0000/


Booked
























2


sukbatichaurasia


50


Female





0000/


Booked

























TDR Details

Reason For TDR: Passenger Not Travelled.


TDR Status: CCM Regreted


Reference No: ekt[protected]

TDR Zone: NR


TDR Filing Date: 12-Jul-2010


Refund Details

Refund Status: Refund Not Approved


Refund Date: 24-Sep-2010


Refund Amount: Rs.0.00


Remarks: 246-NR/39 As per records Passenger(s) travelled on the ticket. The case is repudiated.




































Transaction Details

PNR Number: [protected]


Ticket Type: eticket


Transaction ID: [protected]

Booked On:[protected]


Class: SL


Internet Service Charge: Rs 10.00

Date Of Journey: 24/5/2010


Railway Zone: SEC


Bank: HDFC

Total: Rs 214.00


Train No: 2410


Ticket Charge: Rs 204.00

From Station: H NIZAMUDDIN(NZM)


Quota: General


To Station: JHANSI JN(JHS)

IRCTC Zone: Group General Manager-1/Eastern Zone (IRCTC) Kolkatta



Ticket Details




S#


Name


Age


Sex


Coach


Seat


Res-Status

1


pushpendra singh


22


Male


S9


0028/ LB


Booked

























TDR Details

Reason For TDR: Passenger Not Travelled.


TDR Status: CCM Registered


Reference No: ekt[protected]

TDR Zone: SEC


TDR Filing Date: 21-Jun-2010

Refund Status: Refund under Process


Refund Date: Not Available


Refund Amount: Rs.0.00














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[protected]@irctc.co.in
to me

show details Feb 27




Dear Customer,

With regards to your mail, we would like to inform you that we have forwarded your request to the concerned department. You will be receiving the same shortly.

At the outset, please accept our sincere apologies for the delay in refund.





Thanks & Regards
Avijit Mitra.
www.irctc.co.in
[protected]@irctc.co.in
[protected]
----- Message from [protected]@gmail.com[protected]
Date: Sat, 26 Feb 2011 07:17:06 -0800
From: manish chp <[protected]@gmail.com>
Subject: Fwd: TDR has been canceled due to passenger traveled on this ticket but know one traveled on this ticket and one of my ticket is under process form June not processed for last June
To: [protected]@irctc.co.in, [protected]@irctc.co.in


> *tdr refund status passenger traveled on this ticket but no one traveled on
- Show quoted text -

> this ticket and second ticket TDR under process for last june
>
> *
> Transaction Details
>
> *PNR Number:* [protected]
>
> *Ticket Type:* eticket
>
> *Transaction ID:* [protected]
>
> *Booked On:* 5-7-2010
>
> *Class:* 3A
>
> *Internet Service Charge:* Rs 20.00
>
> *Date Of Journey:* 07/7/2010
>
> *Railway Zone:* NR
>
> *Bank:* HDFC
>
> *Total:* Rs 1190.00
>
> *Train No:* 2447
>
> *Ticket Charge:* Rs 1170.00
>
> *From Station:* HARPALPUR(HPP)
>
> *Quota:* General
>
> *To Station:* H NIZAMUDDIN(NZM)
>
> *IRCTC Zone:* CCM/Refund, Northern Railway New Delhi
>
>
> Ticket Details
>
>
>
> S#
>
> Name
>
> Age
>
> Sex
>
> Coach
>
> Seat
>
> Res-Status
>
> 1
>
> chhannu lal chau
>
> 55
>
> Male
>
>
>
> 0000/
>
> Booked
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> 2
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> sukbatichaurasia
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> 50
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> Female
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> 0000/
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> Booked
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> TDR Details
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> *Reason For TDR:* Passenger Not Travelled.
>
> *TDR Status:* CCM Regreted
>
> *Reference No:* ekt[protected]
>
> *TDR Zone:* NR
>
> *TDR Filing Date:* 12-Jul-2010
>
>
> Refund Details
>
> *Refund Status:* Refund Not Approved
>
> *Refund Date:* 24-Sep-2010
>
> *Refund Amount:* Rs.0.00
>
> *Remarks:* 246-NR/39 As per records Passenger(s) travelled on the ticket.
> The case is repudiated.
>
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> ** Transaction Details
>
> *PNR Number:* [protected]
>
> *Ticket Type:* eticket
>
> *Transaction ID:* [protected]
>
> *Booked On:*[protected]
>
> *Class:* SL
>
> *Internet Service Charge:* Rs 10.00
>
> *Date Of Journey:* 24/5/2010
>
> *Railway Zone:* SEC
>
> *Bank:* HDFC
>
> *Total:* Rs 214.00
>
> *Train No:* 2410
>
> *Ticket Charge:* Rs 204.00
>
> *From Station:* H NIZAMUDDIN(NZM)
>
> *Quota:* General
>
> *To Station:* JHANSI JN(JHS)
>
> *IRCTC Zone:* Group General Manager-1/Eastern Zone (IRCTC) Kolkatta
>
>
>
> Ticket Details
>
>
>
> S#
>
> Name
>
> Age
>
> Sex
>
> Coach
>
> Seat
>
> Res-Status
>
> 1
>
> pushpendra singh
>
> 22
>
> Male
>
> S9
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> 0028/ LB
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> Booked
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> TDR Details
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> *Reason For TDR:* Passenger Not Travelled.
>
> *TDR Status:* CCM Registered
>
> *Reference No:* ekt[protected]
>
> *TDR Zone:* SEC
>
> *TDR Filing Date:* 21-Jun-2010
>
> *Refund Status:* Refund under Process
>
> *Refund Date:* Not Available
>
> *Refund Amount:* Rs.0.00
>
>
>
>
>
>
>
> *
>
>
> *
>


----- End message from [protected]@gmail.com -----
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|
tdrprocess
to me

show details Mar 1 (12 days ago)


Dear customer,



Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/SEC Railway on dt. 01-jul-2010. Refund yet not received from concerned railway. We have also sent a latest reminder with all the papers pertaining to your refund case to concerned railway on dt. 11-Feb-2011 to chase up the case. As soon as refund, if any, received it will be credited to your card account..





Regards,
Sajjan Kumar Kashyap
Executive/Refunds
[protected]@irctc.co.in
- Show quoted text -













manish chp wrote:
>
> tdr refund status passenger traveled on this ticket but no one traveled on this ticket and second ticket TDR under process for last june
>
> Transaction Details
>
> PNR Number: [protected]
>
>
> Ticket Type: eticket
>
>
> Transaction ID: [protected]
>
> Booked On: 5-7-2010
>
>
> Class: 3A
>
>
> Internet Service Charge: Rs 20.00
>
> Date Of Journey: 07/7/2010
>
>
> Railway Zone: NR
>
>
> Bank: HDFC
>
> Total: Rs 1190.00
>
>
> Train No: 2447
>
>
> Ticket Charge: Rs 1170.00
>
> From Station: HARPALPUR(HPP)
>
>
> Quota: General
>
>
> To Station: H NIZAMUDDIN(NZM)
>
> IRCTC Zone: CCM/Refund, Northern Railway New Delhi
>
>
> Ticket Details
>
>
>
>
> S#
>
>
> Name
>
>
> Age
>
>
> Sex
>
>
> Coach
>
>
> Seat
>
>
> Res-Status
>
> 1
>
>
> chhannu lal chau
>
>
> 55
>
>
> Male
>
>
>
>
>
> 0000/
>
>
> Booked
>
>
>
>
>
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>
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> 2
>
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> sukbatichaurasia
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>
> 50
>
>
> Female
>
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>
>
> 0000/
>
>
> Booked
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> TDR Details
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> Reason For TDR: Passenger Not Travelled.
>
>
> TDR Status: CCM Regreted
>
>
> Reference No: ekt[protected]
>
> TDR Zone: NR
>
>
> TDR Filing Date: 12-Jul-2010
>
>
> Refund Details
>
> Refund Status: Refund Not Approved
>
>
> Refund Date: 24-Sep-2010
>
>
> Refund Amount: Rs.0.00
>
>
> Remarks: 246-NR/39 As per records Passenger(s) travelled on the ticket. The case is repudiated.
>
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> Transaction Details
>
> PNR Number: [protected]
>
>
> Ticket Type: eticket
>
>
> Transaction ID: [protected]
>
> Booked On:[protected]
>
>
> Class: SL
>
>
> Internet Service Charge: Rs 10.00
>
> Date Of Journey: 24/5/2010
>
>
> Railway Zone: SEC
>
>
> Bank: HDFC
>
> Total: Rs 214.00
>
>
> Train No: 2410
>
>
> Ticket Charge: Rs 204.00
>
> From Station: H NIZAMUDDIN(NZM)
>
>
> Quota: General
>
>
> To Station: JHANSI JN(JHS)
>
> IRCTC Zone: Group General Manager-1/Eastern Zone (IRCTC) Kolkatta
>
>
>
> Ticket Details
>
>
>
>
> S#
>
>
> Name
>
>
> Age
>
>
> Sex
>
>
> Coach
>
>
> Seat
>
>
> Res-Status
>
> 1
>
>
> pushpendra singh
>
>
> 22
>
>
> Male
>
>
> S9
>
>
> 0028/ LB
>
>
> Booked
>
>
>
>
>
>
>
>
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> TDR Details
>
> Reason For TDR: Passenger Not Travelled.
>
>
> TDR Status: CCM Registered
>
>
> Reference No: ekt[protected]
>
> TDR Zone: SEC
>
>
> TDR Filing Date: 21-Jun-2010
>
> Refund Status: Refund under Process
>
>
> Refund Date: Not Available
>
>
> Refund Amount: Rs.0.00
>
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Reply

Forward

IRCTC E TICKT AGENTS CANNOT BOOK TATKAL TICKET BETWEEN 8 TO 9AM WHY??

SIR,
I AM A E TICKET AGENT I GOT THAT THE IRCTC AGENTS CANNOT BOOK TATKAL TICKETS AT THE TIME 8 TO 9AM. THIS IS NOT FAIR FOR THE AGENTS WHOSE LIFE IS DEPENDS ON ETICKETS. WE HAVE PAID THE AMOUNT THAT WAS ASKED FOR US FOR THE FRENCHISEE FOR THE IRCTC, ONE WHO DO THE FRAUD HE MUST BE PUNISHED BUT THIS IS WRONG THAT WE ALL BE PUNISHED FOR THAT, THEN PLEASE TRY TO CATCH THOSE PEOPLES WO DOES THAT FRAUDS, AND PUNISH THEM.
WHAT ABOUT THOSE PEOPLES WHO CANNOT BOOK TATKAL TICKETS, WHO ARE ILLLITRATE, WHO DONT KNOW TO BOOK THE TICKETS ONLINE AS WELL AS CHILDS, WHO DONT HAVE CREDIT CARDS OR DEBIT CARDS OR ANY OTHER PAYMENT GATWAYS CARDS, WHO WORKS FOR THEM, DONT THEY HAVE RIGHT TO GOT THE TICKETS, YOU HAVE TO THINK FOR THEM, WHO WILL DO FOR THEM ....... AN E -TICKET AGENT....... & IF THEY WILL NOT BE ALLOWED FOR ETICKET TATKAL BOOKING THEY CANNOT HELP THEM
ALL THE PEOPLES AS WELL AS AGENTS MUST HAVE THE SAME RIGHTS TO BOOK THE TATKAL TICKETS, BUT THE RULE SHOULD BE THAT -- BOTH HAVE TO BOOK WITHOUT ANY SOFTWARE OR ANY OTHER FAST BOOKING TRICKS. THEY COULD BOOK TATKAL ONLY BY USING IRCTC LOGIN WITH STEP WISE PROCEDURE, NOT FROM QUICK BOOK OPTION.
THIS IS MY LEAGALLY REQUEST PLEASE THINK ABOUT THAT.......... AND IF THEY COULD NOT CATCH THE FRAUDULENTS THEN THEY ARE NOT DOING THEIR DUTIES FOR THE GOVT. OF INDIA AND THEY ARE RUNNING AWAY FROM THEIR DUTIES

THANKS

Sir
I was transacted with the IRCTC dated 17/1/11, transaction ID is[protected] and[protected], which is failed transaction of amounting Rs 2204/- each. My SBI Account has been debited two times with the amount Rs 2204/- each. after that dated 19/1/11 my account was credited for the same amount but after two days later dated 21/1/11 my accout again debited by Rs 2204/-. and I have complained with IRCTC again and again. assurance has been given by IRCTC but no action has been taken till date. This issue is so panic for me. Please help me for the refund of Rs 2204/- from IRCTC. SBI did not want to take any responsibilty for the same. I also complained with SBI.
Thanks
With regards
Swarn Singh
Mobile No:-[protected]

The irctc site remains down all the time. How are we supposed to cancel the tickets if we dont want to travel? I have lost my money twice only because the ticket could not be cancelled. These are so corrupt that they could not handle the requests. I am so mind rite now cause since last two days i am trying to book a ticket and cancel one. Does irctc has any answer here. Use good hosting - load balanced servers. Why would u make us miserable??

I would like to know why there is a heavy cancellation charges levied on waitlist ticket. Consumer suffers by paying more for takal ticets with a hope that it will get through and again huge amount is spent by calling 139 to check the confirmation status. Can someone expalin what will be the loss for Indiain Railway or IRCTC to obtain more than 50% of ticket charge from us. It is the common man who suffers with this wait listed tickets. Why do you charge even for Waitlisted ticket when cancel??? Cancellation counter not available on Sunday, how do you expect us to cancel the same day? I hope concern authorities look into it and do the needful

Hi,

I am trying to login to IRCTC site between 8:00am to 8:15am, not able to login gives " Session Time out" and "page cannot display"
I am trying to book normal 90 days booking.
But not able to login at 8:00AM

After 8:15 i am able to login.

But 8:15 i am getting waiting list ticket.

Can you all please help to login at 8:00AM in the morning So that i can login to the page and book ticket.

Kindly log a compalint regarding the same.

Please help me and reply to the same urgently.

Regards,

Dear sir on 9th nov after boarding the train and was sechduel to leat at 4:30 pm
and the ticket was checked then was annoinced trainc is 30 mins late . then at 5 pm no annoucment
then we all passgenger want to station master cabin he said the secd train was stalled at some station
will take 30 more minite we waited and at 7 pm they announced train cancelled saince the tran connectind had derailed in betn and we couldnt leave .. they strated givening refund but since mine was e tickted they said to applay TDR on line wihic i did and after 90 days rejectd saying i travelled

now i not the icket cost byt 500 Rs for my silent
pl check and verfiry
they think i travelled since the chart shows i travelled as the the checker chat by train was cancelled after boarding and we were deboardd

i am ANGRY NO W
REGDS
HOZEFA

Sir

I am not pushing is further since it might be small

how every if n u check the rail record the train was cancelled [protected] one 9th nov we had checked in and ticket was check by the tickect checker
then the train didnt start till 2 hours
then at 7 pm they cancelled the train and since i was holding eticket they told to apply on line
WE HAD SAT DOWN THEN OFF LOADED

YOU THINK I AM TELLING LIES

PL VERIFY WITH MATHARN AND NERUL ON THAT DAY

PL RAISE THIS ISSUE I AM NOT SATISIFED

NO I AM GOING TO CONUSMER COURT AND GIVE IN PAPERS ALSO

REGDS ANGRY CUSTOMER





[protected][protected][protected][protected]
From: [protected]@irctc.co.in
To: [protected]@hotmail.com
Subject: Email From IRCTC
Date: Sat, 26 Feb 2011 09:46:06 +0530

REGRET Dear Customer, With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : IRCTC/IPC/08-09/187/01.2.11/CR and the reason being : 041-CR/20 As per records Passenger(s) travelled on the ticket. The case is repudiated. In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] With regards, TDR TEAM

UNBLE TO GET SHUBH YATRA USER/PASS
WHEN I HAVE SENT MAIL TO [protected]@irctc.co.in 16 TIMES IN LAST 20 DAYS NO REPLY
WHEN I CALL IRCTC HELPLINE THEY ARE ASKING ME TO SPEAK TO CUSTOMER CARE 39021212 AND WHEN I SPOKE TO THEM THEY ARE ASKING ME TO MAIL TO [protected]@irctc.co.in.SO IT HAS BECOME A VICIOUS CIRCLE.
PLEASE HELP.

Worst customer Support provided by IRCTC and Shubh Yatra Service.

I applied for SBI Railway Card on www.irctc.co.in. They issue me Shubh Yatra Card. This is only membership card having no profit of saving Transation charges.

Making fool of customer. Government want to earn more from IRCTC Website.

Please be careful and donot apply for SBI Railway card and Shubh yatra card.

Regards
Vivek Sohar
[protected].

we tried to book train ticket by irctc website so, whenever we are trying to login morning 8:00am that time these irctc dogs website speed will very very Low. after book all tatkal tickets they will start to provide fast speed, irctc is really fully cheating.

do not waste ur time with these stupid irctc staff

I booked a ticket for a journey from Bangalore to Shimoga and the amount has been deducted from Karnataka Bank but the ticket is not booked. Here are the details

Ticket History
Pnr Number: 0 Transaction ID: [protected] Train No: 16227
Train Name: SHIMOGA EXPRESS From Station: (SBC) To Station: (SME)
Date Of Journey: 21-Feb-2011 Class: SL Boarding: (SBC)
Resv Upto: (SME) Date Of Booking: 14-Feb-2011 Total Fare: Rs 154.00

Refund Details
Payment Not Received From Bank

Kindly make me the refund in full as soon as possible.

Dear sir
I am a consumer of your bank since last six years. Since the issuing of ATM card I am unable to book my IRCTC eticket through your debit card. I made oral complaints for several times at SBI Deshlahara Complex Durg, (branch code 30347) but to my dismay every time I was replied that the issue would be resolved very soon. Today too I did the same but it remained unsolved.
If SBI. being the top bank in India, produces so poor service to its customers, which other bank we must rely on?
I hope the said issue will be resolved in time so that we can enjoy the facility of booking etickets for railways and airlines.
Regards
M K Mishra
JNV Durg
Chhattisgarh

My name is Ashok kumar Vemula.My Emai Id:[protected]@in.com.I had booked 4 tickets from Warangal to Visaq by IRCTC website 2 tickets confomed and other two is cancelled at the time of charting.TC said that cancelled Ticket Amount is Automatically send to my bank accounty. The transaction details Shown below.Iam till not receiving any amount from the company even the tickets are auto cancelled

Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On:[protected] Class: SL Internet Service Charge: Rs 25.00
Date Of Journey: 22/9/2009 Railway Zone: ECO Bank: SBIAssociate
Total: Rs 1305.00 Train No: 2728 Ticket Charge: Rs 1280.00
From Station: WARANGAL(WL) Quota: General To Station: VISHAKAPATNAM(VSKP)
IRCTC Zone: Chief Regional Manager/Eastern Zone/ Bhubaneshwar (IRCTC) Bhubaneshwar

Ticket Details
S# Name Age Sex Coach Seat Res-Status
4 Ch Ramesh 27 Male 0000/ Booked
5 G Raghu 25 Male 0000/ Booked

TDR Details
Reason For TDR: Passenger Not Travelled. TDR Status: CCM Regreted Reference No: ekt[protected]
TDR Zone: ECO TDR Filing Date: 26-Sep-2009

Refund Details
Refund Status: Refund Not Approved Refund Date: 29-Apr-2010 Refund Amount: Rs.0.00 Remarks: No remarks

dear sir
i have not recieved the refund for my ticket which was cancelled on 23 jan 2011. the train was DDN MASS EXP. train no was 12688
pnr no was [protected] transaction id was [protected]. reciept no is[protected]. i would be highly obliged if the concening officer may look into his matter an d i may get my refunded amount....

Sir,
I have booked ticket in Indian Railway,
While travelling, I have booked meals. I have provided meals but not water, I have demanded for it.
Then, I have been deeply insulted by the canteen manager with abusing language and told he don't have complaint / suggestion book. I deeply hurted with the bad service.
It is rrequested to intervene and take appropriate action .
Your's truely,
Shyambarde
Details appended below :
B.N. Shyamsunder Rao
PNR NO . [protected]
Train No. 12833 & Howrah Express
Date of journey ; 11/2/2011
From: Ahmedabad
To: Nagpur
Class : SL
Status :Coach -S3 & Berth No. 41

I booked a ticket on 8 feb 2011 through internet banking using SBI accont, the ticket charges were deducted from my account at same the time.
But after one day i.e. 9 feb 2011again Rs 10 was deducted from my account showing "TO TRANSFER
INB Commission of IG[protected] IG40599080IG40755883 TRANSFER TO [protected] SBI IRCTC COMMISION A/".
What is This?
Refund my money as possible as and do provide me the...

the tdr filled ref. no. ekt[protected] dtd 3/8/10 for ticket PNR no.[protected] through irctc.co.in for amt 1171.00 not refunded til date evev after stipulated time i.e. 3 months since the train no. 2823 was cancelled on travelling date 10/7/10.
so i am requesting u to kindly do the needful for refunding the same.

IRCTC MEANS FOR EASY ONLINE BOOKING OF INDIAN RAILWAY TICKET. BUT IT IS WORSE THAN INDIAN GOVERNMENT CORRUPTION WAY. I AM MEMBER OF IT AND JUST TODAY I WAKE UP EARLIER IN MORNING TO BOOK E-TICKET TATKAL ON 8:00 AM. I JUST LOGIN ON 7:45 AM BUT WHEN THE TIME TICK ON 7:55 AM IT START THEIR REAL WAY. SITE WAS HANG OR DID NOTHING FOR FURTHER PROCESS. NOT EVEN LOGIN AFTER RESTART. I HORRIBLE TO KNOW THAT. EVEN THIRD PARTY SERVICE IS SO MUCH CORRUPTION. IT IS BETTER TO WAKE EARLIER AND STAND IN LINE FOR MANUAL TICKET BOOKING IN RAILWAY STATION. I HAD BOOK E-TICKET FOR MY IN-LAW WHO ARE FROM DUBAI AND SENIOR CITIZENS, NOW THEY WILL SAY IT IS BETTER TO STAY OUTSIDE INDIA LOOKING INTO SUCH CORRUPTION........

Please let me know to whom I should reach out to regarding the unsatisfactory reply from customer support department of IRCTC. I have raised numerous requests regarding a non-payment of a ticket cancellation but I have never been provided with a satisfactory response which mention a particular date by when I will receive my refund.

I have cancelled an e-ticket on 02-Feb-2011. Payment was done using internet banking of Axis bank while booking these tickets. Till date I have neither received any refund amount nor any intimation on when it will be credited into my account.

I can see on IRCTC website that refund instructions has been given to the bank but I have not received the amount as yet. Details of the instructions (receipt number and date) given to the bank are not so reflected on the IRCTC website hence I can not even follow up with the bank for the refund amount.

Also, I would like to bring to your notice that refund for another e-ticket cancelled on 03-Feb-2011 has been credited into my account on 05-Feb-2011. Please explain why refund for a ticket cancelled later is credited into my account and for the one cancelled earlier has not been credited till date.

Despite umpteen number of calls and emails to the customer care, I have not even been provided with any specific date by which I should receive the refund.

Despite paying the service charge if the service level agreement is not met then it is IRCTC is responsible for it.

This is the most pathetic experience I have had with the IRCTC and would not recommend anyone to transact with them, as they are not transparent in refund procedure.