Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Indian Railways claim : 'Now no longer standing in long queues to book your ticket.'. But when we try to do it through IRCTC, it takes more time than booking a ticket through a ticket window. I can prove this :

Case A : Booking a ticket from ticket counter.

1. Take an Auto and go to the railway station : 30 mins (approximately)
2. Fill up the form : 2 mins
3. Stand in queue : 60 mins(maximum)br...

Its the case of refund of a ticket with PNR [protected] that was RAC till the time of chart preparation and "Passenger Not Travelled". TDR was filed on 13/7/2009. After so many emails, I got 50% refund in early Dec'09. Since then, I am fighting for the remaining 50% refund of Rs. 1060. IRCTC has sent 4 reminders to CCM/NR Railway since Dec'09; and everytime these are ignored by Delhi zone.

Its almost a year...

Dear sir,
I have booked eticket from[protected] PNR[protected]/Transaction id [protected] it is not confirmed till date of journy[protected],
still in wating list IRCTC had rejected the ticket and not refund my money please help me for providing my money .Rule is that if ticket is still wait list they have refund money in the account.so please help me .

Thanks & regards
raghwendra kumar
ID-ragh_dk...

Sir, Refund not Received for Passengers not Travelled & filed TDR . About 8 months Delay. Ticket particulars and TDR Ref.No given below. Kindly help me in this Genuine case. Tku. L. Pitchaiah, Tirupati.

e-mail: l.[protected]@gmail.com
TDR Reference No : ekt[protected]

DR Details
Transaction Details
PNR Number [protected] Booked On...

I booked two ticket on 25 may of 2010 through internet banking using SBI accont,the ticket charges will deducted from my account.But after one day i.e. on 26 may 2010 again Rs 10 is deducted twice total Rs 20 is deducted from account showing "Commission of IG[protected]" and "Commission of IG22109660".
So kindly please refund my money as possible as and please tell me why its happen
Below i give the full statement...

When I started http://www.irctc.co.in/ at 7:50 AM it allowed me to log in & check availability etc. but as soon as 8:00 Am crossed when I clicked book ticket It says Service Unavailable & screen was white .

This is not the first time it happens every time at season peak.

Thats why agents charge you 400 - 500 RS more per ticket.

Strick Action need to taken or insider adjustment should be...

YESTERDAY, I BOOKED TICKET FROM MANDUADIH TO BHATNI IN MANDUADIH GORKHPUR PASS. FOR 02.06.2010 JOURNEY MY SBI ACCOUNT DEBITED AGAINST TRANSACTION ID NO[protected]. NO TICKET GENERATED IRCTC SIDE IT SHOWS .WHAT A FUN PLEASE SETTLE THE AMOUNT WITH BANK AND RETURN

Sandeep Kumar Singh...

I WANT TO FILE A COMPLAINT AGAINST IRCTC ONLINE RESERVATION SYSTEM,THAT ONLINE RESERVATION SITE CRASHES DAILY AT 8 AM TO 8:30 AM,WHICH IS THE PEAK TIME FOR BOOKING OF TATKAL TICKETS,ITS DIRECTLY A CASE OF CHEATING FROM IRCTC TO THEIR CONSUMERS,WHO TRUSTS THAT SITE,AM ALSO THE SUFFERER OF THAT PROBLEM,I LOSE MY JOB DUE TO THEIR IRRESPONSIBILITY ,BECAUSE I WAS UNABLE TO BOOK MY TICKET,ITS WELL KNOWN THAT THIS SITE IS RUNNING FOR THEIR BROKERS...

REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?com.broadvision.session.new=Yes&

Hello,

Today (28/05/2010) I have done an online transaction to purchase a Tatkal ticket on 2304 Poorva Exp from New Delhi to Jhajha boarding on 30/05/2010 for Mr. Abhishek. Unfortunately after the payment was made through SBI debit card, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?com.broadvision.session.new=Yes&"...

SIR,
I AM AGENT OF IRCTC .MY COMPLAIN IS THAT WHY IRCTC IS NOT UPGRADING THEIR SERVER,IF IT CAN'T HANDLE THE TRAFFIC.WE GET DAILY ONE MASSAGE " SERVICE UNAVAILABLE" IN THE MORNING DURING THE TATKAL BOOKING.EVEN THE PAYMENT GETS DEDUCTED FROM OUR ACCOUNT,AFTER THAT WE GET THESE MASSAGE.PAYMENT NOT RECEIVED FROM BANK.AND WE GET AMOUNT BACK AFTER 2DAYS.
I THINK THE OFFICIALS ARE...

MUMBAI-HIMACHAL DELUXE PACKAGE WMR028 16th May to 23 May 2010.
1. Transportation by Non A/C 2x2 Push back Luxury Coach- we got 2x1 worst scrap coach, we paid 3500 extra for A/c - a/c worked like a fan.
2. Sightseeing was not performed as per itinerary.
3. breakfast was limited to paratha and sandwich only, no other option on request also.
4. At some places lunch was horrible, with flies hovering over the buffet...

My complaint is regarding Tatkal quota for train No. 2943 (Udyogkarmi Express. I was planning to book tatkal ticket from Bhopal to Kanpur on 25 may 2010 as train schedule was on 27/5/2010. On 24 when checked the status, I was surprised to that only 4 seat were left at 5.00 pm.

When I logged in IRCTC to book my ticket, site showed to check the date of booking.

How it is possible? I have saved the webpage for...

to,
the railway ministry,
india
this is to inform you that the condition of food and the management of blankets and bedsheets in the ac coaches of train neelechal express,2875,on 18/05/10 from bhubaneshwar was pathetic.the food given by irctc was not at all edible and there were not proper number of blankets for the passengers in the ac coaches.i request you to kindly go into this matter
thanking you;
shruti...

Hello sir,

I am trying to change my password so I went for the option forgot password inorder to reset it but it is giving password cannot be reset .Even I cant use my old password also now.So,I kindly request you for recovery of my password at the earliest because I need to cancel my tickets to bangalore with in 2 days .Please do reply me at the earliest

Regards,
Chanda Sudarshan rao
[protected]@gmail.com...

please delete my id

1.malavaar
and
2. guility
from irctc website...

MOST PATHETIC WEBSITE AND MOST CARELESS PEOPLE FOR SERVICES

I AM AGENT OF IRCTC .DAILY SECENARIO OF MORNING EITHER IF YOU REFRESH THE PAGE AT 7.55 AM,THE LOGIN PAGE WILL GET BACK AT 8.10AM OR ELSE SERVICE UNAVAILABLE MASSAGE WII FLASH.
SO MY QUESTION IS THAT WHY IRCTC IS NOT UPGADING THEIR SERVER.AND WHY IRCTC IS CONTINOUSLY APPOINTING NEW AGENTS,WHEN THEY DON'T HAVE CAPCITY TO CATER THR EXISTING...

Hi,

This is to inform you that i have been facing issues from last 10 days that whenever i am trying to book a Tatkal ticket from IRCTC site in between 8:00 AM to 8:25 AM daily, it is always giving an error message that " Service is Unavailable" after 8:25 or 8:30 AM its start working fine but that is not usful for us because tatkal quota seats got booked in betweek 8 AM to 8:25 AM.

Regarding this issues...

I have Cancelled one Ticket on 15 may 10, but not received cancellation amount details given Below. Amount Paid through SBI online Internet banking
Pnr Number [protected] Transaction ID [protected]
Train No 5015 Train Name GKP YPR EXPRESS
From Station LUCKNOW NE(LJN) To Station GUNTAKAL JN(GTL)
Date Of Journey 17-May-2010 Class SL
Boarding LUCKNOW NE(LJN) Resv Upto GUNTAKAL JN(GTL)
Date Of Booking 15-May-2010...

I made a booking of Rail Ticket from Borivali to New Delhi for Journey on 11th May. There was Waiting List. On the day of Journey, I checked the reservation status. There was one seat allotted against two persons on my ticket. While boarding train i came to know that there was one more person who was also allotted same seat. Total of 3 persons were given 1 seat. This is case of cheating....

dear sir/madam,
we had travelled in kanyakumari exp,no-6381 on 14/5/2010 coach no S-10 seat nos -49/50/52 ticket no[protected] pnr no-[protected]. as per the rules of irctc all the trains and the necessary service providers have their respective complaint books. when we travelled in the train and during the lunch when we asked that why is there no chapati in the lunch they said that it is as per railway rule that there is only a small...