Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have booked the following tickets by IRCTC for my wife
RITA SINHA age 58 yrs. as per details given below

Transaction PNR Number From To Date Of Reservation Date of
ID Journey status Booking


[protected] [protected] MGS HTE[protected] Delivered[protected]

[protected] [protected] RNC MGS[protected] Delivered[protected]

[protected] [protected] HTE BSB[protected] Delivered[protected]

As per new rule she is intitiled for senior Citizon benifits
but there is no provision in IRCTC menu. I want to know the
reason. If there is any technical problem differance of amount
to be refunded.
Thanking you,

yours faithfully

M.K.Sinha
email id. [protected]@gmail.com
mob. [protected]

Last few days , after login , I am unable to book train ticket thru' IRCTC web site.
After filling required station code and date , I am getting one message " unable to retrieve train list". As result it is difficult to purchase e-ticket thru this web site.
Please look into this matter at urgent basis....

Sir/Madam
The IRCTC site for booking is too slow and very unreliable. Booking has become a big problem through this site. Most of the times the page fails to open and even if it does open when we are about to make a payment the page fails. I believe the server isnt maintained well . In short the service is Pathetic and Useless. Kindly look into this matter.
Thank you

Dear Sir/Madam,
I am Mahabir Prasad Agrawal, retired Deputy Manager from State Bank of India. Today I have booked four tickets for AC-2 tier from Durg to Kiul by train No.13287 SOUTH BIHAR EXPRESS for journey on[protected] and for all the four only side upper birth have been allotted. I have also booked four tickets by train No. 13288 SOUTH BIHAR EXPRESS for AC-3 tier for return journey dated[protected] for which 3 upper births and 1 middile birth have been allotted. Out of the four persons for whom tickets have been purchased 3 are Sr. Citizen, suffering from joint / knee problems. The forth one is also a lady of 57 suffering from frozen soulder.

Would railway minister who is said to be a person from common man and who claims that they specially cares for Senior Citizens well, see why during allotment of tickets the age is not considered. Further, after my booking above tickets 30 (AC-3 ) births are remaining available in train No.13288. How it can be believed that

(1) All the 30 remaining birth is only upper births.
(2) Why the births have not been allotted seriolly and only upper birth is left.

Dear sir/madam,

I canceled my ticket before my journey and the amount approved to refund from IRCTC and also the status of amount is refunded in account but the money was not reflected in my account. i write a mail to irctc care, they asked me to send my account statement if not refunded the money. i sent the statement but no action. i am pasting the mail communication into the complaint. look into this and do needful please.....






Dear sir,


As per instruction i am sending my account statement. Please find the attachment of account statement and do needful.


Thanking you
Praveen kumar

Date: Wed, 23 Mar 2011 17:39:19 +0530
From: [protected]@irctc.co.in
To: praveen.[protected]@hotmail.com
Subject: Re: Refund amount from IRCTC



Dear Customer,

Please note that as per the records we have refunded the amount if it is still not reflecting in your account then send us the screen-shot / scan-copy of the statement to pursue the matter.





PNR Number [protected] Transaction Id [protected]
Payment Option SBI
Sr# RFND AMT STATUS SETTLEMENTID RECEIPT NUMBER ACTUAL REFUND DATE REMARKS RFND TYPE
1 756.00 Refunded IX06811234 19-mar-2011 12:00:00 AM PRS Cancellation


Thanks & Regards
Rajesh Kumar
[protected]@irctc.co.in
www.irctc.co.in
[protected]

----- Message from praveen.[protected]@hotmail.com[protected]
Date: Wed, 23 Mar 2011 11:23:48 +0530
From: praveen kumar <praveen.[protected]@hotmail.com>
Subject: Refund amount from IRCTC
To: [protected]@irctc.co.in, [protected]@irctc.co.in


Dear sir/madam,

IRCTC ticket cancelled on 16th and site showing that amount was refunded on 19th march-2011 but not yet received in my account. please do needful and note the below mentioned details.

Ticket History
Pnr Number: [protected]

Transaction ID: [protected]

Train No: 17032

Train Name: MUMBAI EXP

From Station: HYDERABAD DECAN(HYB)

To Station: MUMBAI CST(CSTM)

Date Of Journey: 18-Mar-2011

Class: SL

Boarding: HYDERABAD DECAN(HYB)

Resv Upto: MUMBAI CST(CSTM)

Date Of Booking: 07-Feb-2011

Total Ticket Fare: Rs 886.00




Ticket Details
S#

Name

Age

Sex

Reservation Status

1

N KHAKHARIA

45

Male

Cancelled







2

U KHAKHARIA

14

Female

Cancelled







3

M KHAKHARIA

40

Female

Cancelled








Refund Details
Cancelled Date: 16-MAR-2011

Refund Amount: Rs 756

Refund Status: Refunded

Receipt Number:

Refund Date: 19-MAR-2011




Acronyms
Approved: Approved for Refund

Refunded: Refunded in Account



Sent for Refund: Refund Instructions given to Bank

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I HAD BOOKED ONLINE RAILWAY TICKET ON 25/01/2011 THRU NET UNDER PNR-[protected] TRAN ID [protected] FOR TRAIN NO 12003 FOR 11/02/2011.BUT I RECEIVED MAIL IN REDIFFMAIL ADDRESS ON 26/01/2011 THAT THE TICKET COULD NOT BE PROCESSED DUE TO NON SETTLEMENT OF PAYMENT THRU MY CREDIT CARD.AS SUCH I BOOKED AFRESH THE SAME TICKET UNDER PNR [protected].TRAN NO [protected] FOR THE SAME JOURNEY AND SAME PERSONS,SAME TRAIN & DATE.TODAY I HAVE CHECKED THE CREDIT CARD STATEMENT SHOWING DOUBLE DEBIT OF BOOKED TICKET.I REQUEST YOU TO REFUND ME THE SAME IMMEDIATELY AS THE MAIL SENT BY IRCTC CLEARLY SHOWED THAT THE TICKET COULD NOT BE PROCESSED DUE TO NON SETTLEMENT OF PAYMENT.
SHAFAT GAZI
USERID shafat_gaz

I have booked a ticket through online and it was waiting list. Even one day before the date of journey, the ticket was Waiting List only. I have waited for the Train. When I have gone to station to know the status, they told that it was still waiting list and not confirmed and the ticket is not valid.

I came back to home and tried for refund through online. It showed that the chart is prepared and the refund cannot be made.

I am giving the details as follows:

PNR Status Details
PNR-Number:[protected]
Train Number: 18047 Train Name: AMARAVATHI EXP Date: 25- Mar- 2011
From Station: DVD To station: MAO Reservation upto: MAO
Boarding point: DVD Class: 2A No of passengers: 1
Charting Status: CHART PREPARED Upgraded Class:



Status Report
S# Booking Status Current Status
1 W/L 3 W/L 1


Acronyms
RAC: Reservation Against Cancellation WL: Wait List RLWL:Remote Location Wait List
PQWL: Pooled Quota Wait List REGRET/WL1: No More Booking Permitted


The message by the IRCTC site after tried to cancel the ticket is:


PNR Status Details
PNR-Number:[protected] Train Number: 18047 Train Name: AMARAVATHI EXP
Date: 25- Mar- 2011 From Station: DVD To station: MAO
Reservation upto: MAO Boarding point: DVD Class: 2A
No of passengers: 1 Charting Status: CHART PREPARED



The ticket cannot be cancelled since chart is prepared.


Can Indian Railways find a solution to this?

Through Ref no [protected] IG44844001 Transfar to [protected] SBI irtc collect debit my account RS 3540 for researvation of Rajdhani Ranchi To New Delhi dated 18.03.2011 but no reseravaton is done please refund my amount & credit it my phone no is [protected] [protected] & [protected] my email id is mdanwar.[protected]@gmail.com 0r meraj.[protected]@gmail.com

I was to book tkt From DARBHANGA to NEWDELHI for 22/03/2011 in TATKAL
but to find that the site displaying the message
! SORRY COMMUNICATION PROBLEM !
Despite the sting operation by some Tv channels Our railway 'Online Booking' service has not improved , THANKS to DALAL RAJ.

It happens only in the morning

Thanks Railway & our System

I had modified my profile in IRCTC ticket booking site recently. However, there was an error in spelling in the new e-mail id given by me and hence could not retrive the new password generated by the system. Please arrange to send me the password at [protected]@bheltry.co.in. My user id is: ccspillai.

Thanks.

S S Pillai.

Dear SIR

I have booked a wait-listed ticket through IRCTC (pnr-[protected] ticket mentioned below) .

The reason is Partially Confirmed Ticket.

Travel date was 9th of june 2010
At the time of chart preparing one passenger was confirmed and five passenger was still wait listed.
They have not traveled
i have file TDR regarding the refund of this ticket on 24th june 2010.
when i contacted to irctc customer care for the refund they told me that my claim has been closed. after asking why they told me that the rest five passengers traveled on wait-listed ticket
.
SIR, THE CASE IS VERY SIMPLE WAITLISTED PASSENGER'S CANNOT TRAVEL ON E-TICKET

i have send mail again to reopen my TDR. and It has been reopened on 13 december 2010
but there is no refund till now

Therefore you are requested to reopen my TDR and refund me my amount


I HAVE ALREADY SENT DOZON MAILS
The case had been already too late .you are requested to process the refund as soon as possible

Thanks
Raman kumar
[protected]

SINCE SO MANY DAYS I AM TRYING TO BOOK A TICKET FROM www.irctc.co.in BUT IT IS NOT WORKING PROPERLY AND AFTER TRYING END NO OF TIMES , CONTINOUSLY THE PAGE WAS NOT OPENING PROPERLY AND THEREFORE WE ARE NOT ABLE TO TAKE BENEFIT FOR SUCH FACILITIES OF BOOKING TICKET AT HOME, UNNESSECORILY WE HAVE TO CONSUME OUR TIME TO GOING AT STATION AND BOOKING THE TICKET, WHILE WE HAVE A FACILITY TO BOOK A TICKET AT HOME THAN ALSO WE CANNOT TAKE BENEFIT.........

IN RAILWAY BUDGET , GOVT OF RAILWAY DECLARED THAT NEW WEBSITE WILL BE LAUNCHED TO BOOK A TICKET.....SO WHEN THIS NEW WEBSITE COMING INTO ACTION.....

I DONT UNDERSTAND... WHY GOVT PEOPLE ARE NOT BOTHERING TO GIVE PROPER FACILITY OR SERVICE TO PEOPLES, AND WE ARE FACING SUCH PROBLEM THAN ALSO WHY THEY ARE NOT TAKING CORRCTIVE ACTIONS.....

REGARDS
A M

RESPECTED SIR,


I M FROM MUMBAI,I REGISTER MY DETAILS IN IRCTC SIGHT,MY USER NAME HAVE SENDED ME,THIS IS "vedmaanya",BUT I DID NOT GETTING MY PASSWORD ,I HAD MAKE MY USERNAME 10 DAYS AGO,PLEASE FORWARD MY PASSWORD IN MY RESIDENSE ADD OR IN MY YAHOO ID.I M IN HURRY,BCOZ I WANT TO BOOK MY TICKECT.THANKS FOR COOPERATING ME.

POOJA CHATURVEDI

Dear sir / madame

sub : reverse one amount -approval no.538013 or 981782

As per my statement in CITIBANK credit card you have debited my online transaction twice which was done on 10/03/2011in irctc .co.in . when spoken to credit card merchant they gave me two approval nos.538013 & 981782 ,and asked irctc to reverse one of it ..

Below is the foll transaction done in Irctc.
DATE REF NO PNR NO AMOUNT
10/3/2011 [protected] [protected] 631 ( THIS TRANSACTION IS DEBITED TWICE)

SO PLEASE LOOK INTO THE MATTER AND GIVE US THE REPLY AS SOON AS POSSIBLE..

I booked ticket through IRCTC with this Tranction ID:[protected] from Secunderabad to Bhubaneswar on 16/03/2011. Date of Journey is 18/03/2011. with these truncation from my account Rs.920/- debeted to IRCTC from my SBI account. But my ticket is not booked. Plz see into these matter do needful to me.
My SBI A/c NO:[protected].

The service of irctc is really bad, If the concerned people could not handle the load or could not make the error free site or atlease robust sites then I do not think why these people are in business. You can not get an excuse for blaming the server load and all those things everytime , you should think why you are using the oldest technology for these. As a software engineer I can suggest you some technology that can make you excel in your business.
Really it is painful to do a reservation on your made sit. shame on you.
If you are making a site like this then you should not treat it like a college project. But it seems you people are still at that level only.
Shame on you.

Regards
Neeraj

What the hell every Tatkal transaction is being dumped due to over draw of tickets illegally by agents & team over the whole corner of the authorized counters as well as internet,why normal people feel harass themselves as they can't do by their own?
why these inter mediators scope will increase as they are charging more than they scheduled. What the hell they doing hack the servers in every Tatkal transaction ?
What action irctc took in ther previous past few months and what their plans to to so to overcome this trouble ??
This is not an individual problem to access their account, plenty o[censored]s suffer with this kind of monopolist.
Kindly, look forward to improve your services.

Thanks,
Tarun Nema

Hello Sir/Madam,

I booked a tatkal ticket using IRCTC site today (14th March 2011). When I booked, I wrongly selected the sex as 'Male' instead of 'Female'. Since that is a tatkal ticket, I don't get money back if I cancel. So, I went to Madurai railway station and contacted Chief supervisor to modify the ticket. He casually said that they can't do anything with ticket booked in IRCTC, there...

My complaint is about the hidden charges of IRCTC..

Every time i booked a ticket from IRCTC the amount of 11.00 is automatically deducted from my bank account. & it happened 9 times since Jan 2011 in 2 months.

i have contacted to [protected]@irctc.co.in but there is no such reply from them.

regards

Arun
[protected]