Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi,

I had to book a e-ticket in 3AC in Neelanchal Express for 03.04.2011 from Kanpur Central to Bhubaneswar. When I checked the availability status, it showed 103 berths available. However, when I booked the ticket from Kanpur Central to Bhubaneswar with a boarding from Lucknow and paid the money through my account, it showed me the ticket status as Waitlisted 9.

The PNR number of the above booked ticket is[protected]. The screen shots are attached for review. Due to the tickets status as Waitlisted, I have cancelled the ticket and ultimately lost money without getting the reservation also. Can Railway authorities look into the above error in their reservation software and inform me the reasons on my mail ID registered with them, through which I booked the above ticket.

On their confirmation, I would like to again book the ticket. Hope they they will refund me the cancellation charges and services, which I am loosing without any fault of mine.

Regards,
Deepak

I had applied ti Subh yatra railway card 2 weeks ago through irctc login an i paid the amount through icici bant internet banking. but still not i received the subh yatra card and any responsible from their. And same day i had applied for SBI railway card also yet not i received any responsible from their. I not get acknowledgment for applied. How can I know about status of sbi credit card.
Subh yatra membership number is [protected].
my email id is [protected]@gmail.com

Hi.,
Not Sure if anyone is facing this issue., When you try to book a ticket (anyplace,any train), it shows Crazy waiting lists even 4 weeks before the travel date. I am sure why.,A train which goes daily having capacity more than 700 seats..
Okay but still Tatkal is option., so when i try to book Tatkal tickets., I think it open 8AM 2 days in advance of journey date., so when we check at 8 AM, www.irctc.co.in website is down says Service Unavailable., so i keep trying finally in 5 mints i connect and shocked to see all 200 odd Tatkal Seats sold within 5 mints, HOW CAN THAT BE POSSIBLE..., and this is not first time or second time,this happened to me many many many times., as i keep travel between Chennai and Bangalore, or Bangalore and hyderabad.,
I think Indian Railways is running some kind of Scam which public is not aware of.,
How can 200 Seats get over in 5 mints cannot understand, once is okay, it happens everyday.,
Please Check this & take Action on Indian Railways, Its supposed to be Govt Sector and Public Transport.., Hope this is Cleared ASAP.,
Regards,
Unhappy Citizen with Indian Railways Scams on Tickets.,

Today (03/2/11) i tried to change my login password of my IRCTC website Login Id.: subu9939. while changing the password it shown that your password was not changed but now i am unable to log in my account with any of the password and i am unable to reset also.

i want to cancel one of my ticket and for that login form my account is required, and i am unable to login,

Dear Sir,

I am forgot my password.
Iam trying to find my password through forgot password wizard.
But this wizard say's, YOUR PASSWORD COULD NOT RESET, even i give right answer.

I want to rejoin

Please Look In To The Metter.

Waiting Your Positive Reply

Thanks & Regards
Manohar S
Mob No:91-[protected]
Email:manohar.[protected]@gmail.com

sir i would be like to share to i was do journey i indore patna exp.NO. 19321. ON 29 FEB 2011. IN that coach not avilable flush in bathroom bota toilet S-3 COACH. water is not avilable. water is waste i fuul compartment. so i not satis fied there services.. apart from that there is 8 hors delayed. in patna . passenger sufeering so many problem. i request that pl pay harrasment of passenger. and me also



AJAY SINGH THAKUR
INDORE M.P.
CON. [protected] COACH.NO. 3 BIRTH 55.TRAIN NO. 19321

I BOOKED A TICKET WHOSE PNR WAS [protected] FOR JOURNEY ON 31 MAY 10. I DID NOT TRAVEL DUE TRAIN RUNNING LATE MORE THAN 3 HRS. I FILED THE TDR BUT ONLY 154 RS IS REFUNDED HOWEVER I SHOULD GET FULL AMOUNT BACK. MANY MAILS ARE ALREADY SEND TO TDR PROCESS AND CARE, BUT STILL NO REPLY. I CALLED IRCTC ON [protected] & [protected] AND TALKED TO TO SUNIL, SHRUTI & VIDYA BUT STILL NO ACTION IS TAKEN. IT IS A CASE OF HARRASSMENT OF A CUSTOMER , TIME WASTE, MENTAL TENSION ,MONEY WASTE ON PHONE CALLS AND INTERNET. MY MOBILE NO IS [protected].

Dear Sir i had applied to shubh yatra railway card through online the same day i had applied for sbi railway credit card also i am not get any kind of acknowledgment or reference number from irctc so how can check my application status. My membership No. is [protected]. When i get the Shubh yatra card and sbi credit card Plz. sent me my email id is [protected]@gmail.com

Dear Sir
please cancell my e-tickets as i cant do it on line and chart have been prepared.
PNR NO. [protected].....12821/Dhauli Exp. Name..G N Singh..53 yrs male & S Singh 52 yrs female.
Returned tickets.PNR NO.[protected]......12074/Bbs Jan Shatabd#....
Name...G N Singh Male 53yrs
S Singh Female 52yrs
with regards
Thanking you.....singh.[protected]@yahoo.com

Hi,

This is regarding a faulty software system running at https://www.irctc.co.in. I am not sure if it was designed by one of Mamata Banerjee's illiterate relatives. You wont believe the deficiencies present in this website. Earlier itself, this system had the following issues:

1. You try to book a ticket on a day 3 months ahead. you find that no ticket is available. You replan, but always it selects the current date (Why the [censored] they have decided with this... either they can leave it blank and always prompt for a date OR they can go with the same date user had chosen earlier)

2. It is not a scalable system. It can probably be used at a time by maximum 1000 users I believe. During festival seasons, when a hell lot of people use the system, it literally dies out (it is probably [censored]ed up and exhausted). You cannot access it for quite a long time.

Recently mamata seems to have given contract to her illiterate Maoist relatives to redo the website. They have done a "Good" work by completely tampering the station selection system.

1. Earlier system had an option to search for a station by entering the first letters (if the pop-up did not work). Since the pop-up is not always guaranteed to work, that option was provided. Now that has completely been removed.

Kindly take steps to restore this system to a useful state.

Thanks
Joby

sir i forget my password and try to recover it through forgot password when i enter my id security answer i got message from your side that your password is reset and email is send sucessfully but still i didn't get that mail on my gmail and sir now i want to cancel my ticket but am not ablle to access on my irctc account
transaction ID: [protected]
pnr: [protected]
and
transaction ID: [protected]
pnr:[protected]
sir please cancel this ticket before[protected]

Our Train Missed due to Road Jamming. Four passenger ( PNR Number: [protected].Transaction ID: [protected]. Date Of Journey: 10/2/2010) not travelled From AYODHYA(AY) To DHANBAD JN(DHN) by Train No-3010 due to above mentioned reason. When TDR filled against e-ticket on IRCTC site. the reply cames from IRCTC that "1093-ER/5 As per records Party had travelled on the ticket. The case is repudiated."--and TDR rejected. Even through email i given the several times proof of journey by another train(after 4 Hr from train no.-3010) but still it is not cleared. almost 1 year has passed

my complaint is, my sbi card is not deliver in my official address at 4 times properly
this time is my SBI card consignment no is - [protected] pls delivered card as soon as possibly in my official address
my official address is -BLS Management college B-8 mohan nagar opp moham meakin factory gaziabad.

I am Sanjeev Verma. I alongwith my family travelled from Patna to New Delhi on 15 Jan 2011 by RJPB Rajdhani Express. PNR Number is [protected] and coach no. was BE-1, Berth No 65, 68, 66. My complaint is during moring on 16 Jan 2011, tea and snacks not served in the coach except some few passengers. On enquiry, it was excused that they don't get water and other items from the pantry car. When the tickets in Rajdhani Express includes cost of meals and snacks then why such kind of excuses is given. IRCTC should return the basic cost of food.

Dear Sir,
This is to bring to your notice that,I had booked ait ticket for Dr
B.Leelavathy on 16/10,for date 28/10 and 30th.I had given her mobile
no.[protected] and I.d.[protected]@rediffmail.com
But till next day,i.e.on 17th ,when Dr had not recieved any sms and
mail,I had call in customer care.As per them,because of some
error,your ticket is not booked and your money will be refunded in 2
days,but in creadit card statement which,I have recieved
on 24th/nov/10,sill that amount was showing.
So kindly lookinto it and do the needfull.
Regards
Rajesh
[protected]

Dear sir/madam
i would like to know the exact rule for cancellation charge. i cancelled a ticket for two persons in AC of which I paid rs.140(TRANSACTION ID-[protected], DATED 4-01-11). Again i cancelled a ticket for one person for which i paid rs. 80 as cancellation charge(TRANSACTION ID-[protected], DATED 7-01-11).
I tried to go through the rules in your website but that was not very elaborative.

thanx and regards.
User id- muazzamcmc

I have filed a TDR on 15.1.10 vide ref. No. ekt[protected].
PNR No. [protected]. I am to inform here that, there is to pass one year from
filing TDR. But till today IRCTC authority have not taken any action or considered for refund the amount. So I am request your goodness to please consider and a complaint case may be lodged against IRCTC in connection with the above TDR.
I have repeatedly requested to IRCTC TDR sect in this regard, but they've not taken any action.
thanking you,

BALAJI PANDA
[protected].

sir,i tried to book railway reservation tickets through IRCTC e-ticketing facility on 4th of jan 2011 during the booking process due to network failures my transaction could not succeed and reservation was not done . when i checked my account on 4th of jan 2011 balance is showing less amount by Rs 575 . I request you to kindly in to the issue and credit back my amount to my account .
card details:
card no.[protected]
branch : SBI , Maharajur Ghaziabad u

Dear Sir,

I have purchased train ticket on 21/12/2010 from Angamaly to Bangalore through onlie. The cost of ticket was Rs.504/- But it was not confirmed ticket.. The railway authority didnot allow me to travel,because they said it is invalid ticket. I am not aware of the details. Please arrange to reimburse my money.

Thanks & Regards,

RenukaDevi CR

Given below is the details copied from the site of www.irctc.co.in. I had booked two tickets for my wife and son to travel from Sambalpur to H Nizamuddin on 31/7/2010 vide PNR No.[protected] thru www.irctc.co.in. The passengers could not travel due to some last minute emergency. I filed onlone TDR on 1st Aug 2010. Even after 150 days I am still waiting for my refund to be credited to my Bank Account.
I have made several phone calls to IRCTC Help desk and sent several mails to [protected]@irctc.co.in and [protected]@irctc.co.in. But I am not getting any response from them. Disgusted with the indifferent attitude of IRCTC I am filing this complaint hoping to get the refund from Railways. The details of TDR filed on line is given below.

Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On:[protected] Class: SL Internet Service Charge: Rs 10.00
Date Of Journey: 31/7/2010 Railway Zone: NR Bank: SBI
Total: Rs 806.00 Train No: 8507 Ticket Charge: Rs 796.00
From Station: SAMBALPUR(SBP) Quota: General To Station: H NIZAMUDDIN(NZM)
IRCTC Zone: CCM/Refund, Northern Railway New Delhi

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Antarik Anwesan 18 Male S1 0010/ MB Booked
2 Puspanjali Sahu 42 Female S1 0012/ LB Booked

TDR Details
Reason For TDR: Passenger Not Travelled. TDR Status: Forwarded To Railway Reference No: ekt[protected]
TDR Zone: NR TDR Filing Date: 01-Aug-2010
Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00
The needful may kindly be initiated.
Pramod K Sahoo
Mob:[protected]