Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

TRANSACTION FAILURE
Session expired after making payment - No ticket booked -- bank account debited
TRANSACTION ID [protected]

I faced a problem while booking a ticket now on irctc.co.in TRANSACTION ID/[protected] date of booking 01-nov-2010 reservation from ROURKELA to AHMEDABAD 12/12/2010 . After entering the details of the two passengers, I made the payment using SBI DEBIT CUM ATM CARD online. After making the payment I got the message that the session is expired.

I checked my citi bank transactions and I can see a payment of 481 /- made. However when I see the list under "Booked Tickets" on the website, I dont see any reservation made.

Please advise what to be done since I have made a payment and there is no booking done by the website.

My details - irctc user name – rkray409
Email id : [protected]@gmail.com

booking details is shown below -


Ticket History
[protected][protected][protected][protected]
Pnr Number 0 Transaction ID [protected]
Train No 2834 Train Name HWH ADI EXPRESS
From Station (ROURKELA) To Station (AHMEDABAD)
Date Of Journey 12-DEC-2010
Class SL
Boarding (ROURKELA)
Resv Upto (AHMEDABAD)
Date Of Booking 01-NOV-2010 Total Fare Rs 481.00

While booking train ticket through IRCTC website, the verification code didnt appear. Without the code I didnt book ticket and my travel plan is spoiled. I think this is one of the unncessary step to verification code image for booking. May be it is meant for restricting online users.

I booked three tickets on 08-Oct-2010 through internet banking using SBI accont,the ticket charges will deducted from my account.But after one day i.e. on08-Oct-2010 again Rs 10 is deducted for each ticket total Rs 30 is deducted from account showing
IG30563789IG30644461 TRANSFER TO [protected] SBI IRCTC COMMISION A/
IG30563736IG30644458 TRANSFER TO [protected] SBI IRCTC COMMISION A/
IG30563768IG30644578 TRANSFER TO [protected] SBI IRCTC COMMISION A/

and again 28-Oct-2010 i booked another ticket by using sbi dedit card this time also 10 rs deducted on the same date its self along with that ticket money.

So kindly please refund my money as possible as and please tell me why its happen
Below i give the full statement of my account.

IG30563789IG30644461 TRANSFER TO [protected] SBI IRCTC COMMISION A/
IG30563736IG30644458 TRANSFER TO [protected] SBI IRCTC COMMISION A/
IG30563768IG30644578 TRANSFER TO [protected] SBI IRCTC COMMISION A/

As Details given below, Booked tickets on the below mentioned dates and on next day of the ticket booking extra money as commision was sdecucted from my SBI account without my authorization.. kindly do the nedful to prevent any such incidences in future and to return mu unnecessarily deducted money...



30-Oct-2010 (30-Oct-2010) TO TRANSFER
INB Commission of IG[protected] IG32202688IG32262147 TRANSFER TO [protected] SBI IRCTC COMMISION A/ 10.00

29-Oct[protected]Oct-2010) TO TRANSFER
INB IRCTC Railway tkt booking [protected]IG32202688 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 342.00

29-Oct[protected]Oct-2010) TO TRANSFER
INB Commission of IG[protected] IG32127232IG32184648 TRANSFER TO [protected] SBI IRCTC COMMISION A/ 10.00

28-Oct[protected]Oct-2010) TO TRANSFER
INB IRCTC Railway tkt booking [protected]IG32127232 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 342.00


Thanks.

Dr. Ashutosh

When ever we go to IRCTC website and click anywhere these unsolicited Advertises Pop Up we are not intrested in and consumes our band width. Indian Railsways making so much profit Can't they offer these services free of cost ? this is so much annoying especially many forigners just despise these useless services

To Whomsoever it may concern,

Today(28/10/2010), while booking train tickets throw online for train #7211 sheduled departure on (30/10/2010) for compartment 3AC and number of tickets 2, after submitting my payment details (debit card# and pin) it shows verified and before confirming the ticket it shows a screen containing the below

REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?...⇄

This is some kind of information theft and can be serious issue if the authorities don't act quickly, loosing the customers faith. Personally feeling that this will be my last online transaction with IRCTC.

Regards,
Deepak
Mob: [protected]

Sir,

I received an e-mail from '[protected]@irctc.co.in'. I chose cash on delivery, so I am safe for now. Are these promotions genuinely from IRCTC group? What will be the quality of the products. They will get 499 Rs for the watch which costs around 2500 Rs (as per the e-mail). Please clarify

Thanks,
Vinodh

E-MAIL PASTE:

Dear vinodh,

Fabulous News! You have been Shortlisted to receive a Reward - NUMERO UNO WATCH Worth Rs 2750 FREE!

This free watch has been reserved in your membership as a part of our special rewards program.

Shortlisted Entry :
[protected]@yahoo.co.in
Your Reward: A Numero Uno Watch
worth Rs 2750 FREE


Your personal link to claim reward: www.bagittoday.com/reward/[protected]@yahoo.co.in
(Click to claim your winnings)


Just cover our gift delivery, promotion and handling charges of Rs 499.


This reward is being distributed to fortunate few and will be handed over on first come first serve basis.

SEE IF YOUR ONE OF THE LUCKY FEW...

Kind Attention:

Mr. Partho
Mr. K.L Sardar
Mr. Amitava Deb
Mr. Prasant Rai

Hope this mail find you all in good health.

Sorry I do not have the direct email address of the above mentioned names, appreciate if someone can copy them internally and help me reach my voice to the concern authority.

Please consider this as a formal escalation for the kind of services I have experienced from IRCTC family, being a very long time customer for your esteem organization and felt like feedback as a very disappointing service I am experiencing from IRCTC.

Myself Priyalal Sau, booked an e-ticket (PNR: [protected]) from Vizag to Howrah but unfortunately that train was cancelled and I have submitted the TDR on 23rd July’2009. After waiting for more than one year still I have not received the refunded money.

I have several times gives a mail to TDR dept but did not receive any satisfactory result also trying to call the CGM eastern zonal number[protected]/22439045/[protected] but unable to talk with them.

I am in confusion state in thinking that whether I shall received my money back or not.

I shall be very grateful, if you expedite the process so that I can receive the amount.

Thank you in anticipation.

Thanks,
Priyalal Sau
priyalal.[protected]@orange-ftgroup.com
+91-[protected]

PNR no [protected] booked on 04/01/2010.Transaction ID [protected] class - 3A DoJ[protected] Train no 3112 Rly Zone - ER IRCTC Zone - GGM Kolkata.TDR file Date 11 Jan 2010 Forwarded to Rly on Jan 2010. Train was running late more than three hours.
Refund date 16 Jul 2010 Refund amount 0.00 Remarka - As per records party had travelled on the ticket.
But on the same day I stayed in a reputed Hotel at Patna on official tour and came back Kolkata on other day.
This is a serious remarks made by CCM Kolkata. Ihad faxed on 20 July with an appeal to Railway Dept. But no results till today. I want a CVC / CBI enquiry to resolve the problem - who is the actual culprit.Documentary proof at any time any cost can be forwarded in this regard.
DebasisSen
RailVihar
Kolkata
Mob - [protected]

Sir/madam,

I have my login id in IRCTC and used it for the last 4.5 years.I had sent a mail for further investigation against the TDR.Inspite of investigation,IRCTC deactivated my account.Till date,i am having problem to book a single e-ticket.

I need a quick Justice on IRCTC services & kindly requested to activate my login ID..Again,i want to say that "Services are made for the Publics and Public isn't made for Services.

My Login Id is: suryasrose


From
Warm regards

Suryakanta Senapati.
mail id:[protected]@yahoo.com

I had booked a ticket in 2509/Surendranagar to Howrah in PBR Howrah Exp. on 03.10.10

Transaction ID : [protected].
PNR No. : [protected]
Class :3A
Date of Journey : 03.11.10
Date of Boarding : 03.11.10
From : Surendranagar
To:Howrah

I'm cancelled the ticket.But still now i'm not get the money back.
...

This Site is of no use; then what's the use of providing the site-services to the Public.
Let them remove it.
Till last year it was OK;
Now the Site has become more of an AGENT-site rather than public.

whenever you log-in it never goes inside. (always displays msg "This page cannot be displayed")Then what's the use to common public. Remove it totally.

Let them make it totally an "AGENT-site", no public should be given access.

of late the site has gone down from better to WORST.

Will the authorities pls. look into & decide whether to make it public or Agent.

Thanks,
Padmanaban

Date: 19 Oct, 10

Subject: Online booking through irctc.co.in

Respected Sir,
I would like to get your kind attention on the problems faced by me while using Internet Booking facility to book my ticket for my journey on www.irctc.co.in. IRCTC web service is a disaster. You would reach peak of your frustration booking tickets online. The server threw a message 'Unable to retrieve due to communication failure' while I was booking my ticket on 18 Oct10 through irctc.co.in. I completed all process and payment gateways charged the payment but didn't issue me ticket. I got the message from irctc “sorry for Unable to retrieve your ticket due to communication failure” and Rs 644/-was charged from my SBI A/C No. [protected].
So, I request you sir please look in to this matter to issue me either journey ticket or deposit the same amount in my SBI A/C .Required documents is attached herewith .

Thank you.
Bijay Shankar Choudhary
IRCTC User ID – [ Rhombhus ]

Hello,
My name is Bijay Shankar Choudhary, I had just made an online tkt reservation on 18 oct-10 for 2 tkts for the train no 1106 PRATHAM S SNGRM for 12 nov, vide transaction details [protected]IG31353166 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT, against which i was transferred to SBI bank site and made a payment of Rs 644 [Six hundred and forty-four], the amount has been deducted but the next page that gives me the ERS did not load and a message [SERVICE UNAVAILABLE] was diplayed, i closed it and then checked my booked tkts history and there is no tkt there.but the amount has been deducted from my account in SBI,
This is ridiculous now i got to pay again for the same tkt??
Well this is also one way how IRCTC makes profit, right????

From: Pushpa Singh <[protected]@gmail.com>
Date: Wed, Apr 14, 2010 at 3:45 PM
Subject: Cancellation and Refund
To: [protected]@irctc.co.in

Dear Sir/Madam,

I would like to bring into your kind gesture that I book my e-ticket (Train no.4005, ticket cost, Rs. 776/-, from Varanasi Jn- NDLS) to travel on 11th April'10. but I could not as the train was late for indefinite period of time (till 1.30 am I was on the platform but it did not reach) so ultimately I had to catch another train.
on 16th April'10 I filied the TDR for Refund & after exhastive correspondences I could get only 50% refund (Rs. 388/- only) on 17th August'10, while as per rules of Indian Railways (reflecting on the Website) if the train is delayed for more than 3 hrs. then the passenger is eligible to get a refund of 100% of the ticket cost (in my case it should have been Rs. 776 in stead of Rs. 388/-). After getting 50% refund again I represented the case & till now no action could take place.
My concern is; if the rules are so clearly spelled out then why there is inordinate delay and the refund amount is not as per the rules. in spite of several requests my concern could not be properly addressed.
therefore I would take liberty to request you to kindly look into the matter to expedite the process to save our energy, time and mistrust on the system.
I am sure this is the right form to share our problems and to get viable solutions.

I have appended some relevant correspondences for your kind perusal, please.

Thanking you,


With Kind regards,

best regards,

dr. pushpa singh
fortis healthcare limited





To whomsoever it may concern


I wish to bring into your kind concern that I booked my E-ticket to travel from Varanasi (BSB) to New Delhi (NDLS) for 11th April ’10 (Ticket appended). But unfortunately the train was delayed for indefinite period of time. So ultimately I took another ticket for Garib Rath as I was told on the reservation counter that it’s departure is at 7.30 pm. Regarding cancellation, I was told, as mentioned in the E-ticket, that it can only be done through website. Unfortunately the second train (Garib Rath) also started after six hours from the scheduled departure time and I reached home in the evening of 12th April’10 and due to unusual delay I could not reach to my workplace.
On 13th April’10 when I tried to cancel the ticket it could not be done by giving reason that chart was prepared. But it is illogical as it is very obvious that when I did not change my journey plan & I had to come back by the same train then obviously I would not cancel the ticket. Since the train was delayed and till 2.00 am (till I was on the Railway Platform) it did not arrive then what was the option left for me, who was carrying E-Ticket.
Therefore I would request you to kindly look into the matter & reimburse the total ticket as mental agony and inconvenience cannot be compensated.

Thanking you,


With kind regards,

Dr. Pushpa Singh
Fortis Hospital, Noida-201 301
Mobile: [protected]


Pushpa Singh <[protected]@gmail.com>
[protected]@irctc.co.in

dateTue, Aug 3, 2010 at 12:41 PM
subjectFwd: Cancellation and Refund
mailed-bygmail.com

hide details Aug 3


Till date the in TDR History "Refund under Process" is reflecting. kindly look into the matter. Pease do the neddful in time bound fashion.

Best regards,

Dr. Pushpa Singh


[protected] Forwarded message[protected]
From: Pushpa Singh <[protected]@gmail.com>

Date: Mon, Jul 26, 2010 at 4:46 PM
Subject: Fwd: Cancellation and Refund
To: [protected]@irctc.co.in



It's still pending. kindly look into the matter to provide me Refund in stipulated period of time.

Best regards,

Dr. Pushpa Singh

No 2003/IRCTC/ERTD/Refunds Dt.17.08.2010

Sub:- Refund of E-Ticket PNR No: [protected]


Dear sir,

With Reference to your TDR for the PNR No:[protected], we are glad to inform you that Rs.388.0/- has been credited to your Credit Card /Debit Card/ Bank Account on 17-Aug-2010.
Kindly check the refund credited and acknowledge us the same.
In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected]
With regards,
TDR TEAM


Dear Customer, Sorry for the inconvenience.Kindly note that your refund case of PNR No.[protected] has been forwarded to CCM/NR Railway on 27-Aug-2010 .We have already issued Reminders on 17-Jul-2010 to concerned railway to chase up the case.But despite reminders refund is yet to be received from the concerned railway.Now we have sent another reminder on 4-October-2010 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.
With regards,
TDR TEAM

Dear Sir,

I have registered my for on line railway ticket booking with www.irctc.co.in but I could not get the site opened for on line ticket booking. I request you kindly to cancel all existing registration for on line ticket booking through irctc so as to enable me to register afresh for on line railway ticket booking.or send link site for registration to my e-mail address [protected]@gmail.com
Yours faithfully
Ambrose Joseph
H.No. 3/9 Telephone Exchange Campus
MHOW, Distt. Indore(Madhya Pradesh)
Cell No. [protected]