Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hello,

Today (12/10/2010) I have done an online transaction to purchase a ticket on 2281 BBS DURONTO EXP from BBS to NDLS boarding on 17/10/2010 from BBS . Unfortunately after the payment was made through SBI ATM CUM DEBIT CARD paid in two times tried payment gateway, the repeated error found like,
"REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ " came up without giving me the confirmation of the payment and neither the ticket is generated.

This is really embarrassing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. Kindly refund the deducted amount in my SBI account .

Expecting a reply as soon as possible.

Thanks and Regards,
Pradeep Nath Sharma
Call me: [protected] / [protected]
email-id: pradeepnath.[protected]@gmail.com

Today on 11/Oct/10 ,I was trying to book ticket since morning but could not book ;
Server was too much slow ,why there is problem every time , even some day before I was trying to book ticket and was facing same problem
Why dont this irctc people sort out this problem ,whats the use of this site ,if we wont be able to book tickets in the time o[censored]rgency
Its highly irretating

Sir,
I Purchased Waitlisted e-ticket For three persons on 14th December 2009 thru online IRCTCs e-Ticketing Service for coming from New Delhi to Asansol Jn by Sealdah Rajdhani ,Train No.2314 on 31st December 2009(date of Journey).Deatils are given below
Transaction ID:[protected]
PNR No. [protected]
Class:3A
Till 31 st december 2009 ,only one ticket got confirmed.we all 3 persons came to Railway Station, thinking that other 2 tickets may get confirmed but till the departure of the train those two tickets remained wait listed.so only I could perform the journey and i had to send back the other two persons home.After reaching Asansol , i wrote to IRCTC for refund of money.They replied that the money can not be refunded. I again wrote to them but neither they are refunding the money of Two tickets nor replying.

Dear All,
I have booked a ticket on[protected] from VASCO DA GAMA to KACHEGUDA, journey date is[protected] for 5 passengers under Tatkal quota. Initially all seats are in waiting list, after chart is prepared, only one passenger seat is confirmed remaining four passengers are in W/L. Partly confirmed tickets refund needs to be carried through TDR process. I booked TDR on this PNR no.[protected] on[protected]. Usually in IRCTC website it is mentioned that it will take maximum of 90 days to refund the amount. But its already 140 Days, till now i did not get any refund. I am attaching chain of mails that i sent to [protected]@irctc.co.in but no result. I spoke to the customer care several times no result. Kindly suggest me the further step in order to get my money refunded.

I need to get 1500 Rs aproxmately

Mails :



[protected] Forwarded message[protected]
From: BHARAT SAMUDRALA <[protected]@gmail.com>
Date: Mon, Oct 4, 2010 at 8:03 PM
Subject: Fwd: Fwd: Fwd: Query Regarding TDR ! Reminder 1
To: [protected]@rb.railnet.gov.in, [protected]@rb.railnet.gov.in, [protected]@irctc.com
Cc: [protected]@irctc.co.in, [protected]@irctc.co.in


Dear Sir / Madam,
I thank Google to get your email Id's, I am writing this mail with pleasure. Below chain of mails are self explanatory. I would like to take this issue into your notice after so many calls to customer care and email to IRCTC TDR process.
I booked a ticket on 12-May-2010 for 5 passengers, from VASCO DI GAMMA(VAS) to KACHEGUDA (KCG) Journey date is 14-May-2010, after preparing the chart only 1 passenger berth was confirmed remaining 4 passengers status was Waiting list. (W/L). I filled TDR on 18-May-2010, till now i.e 04-Oct-2010 i did not get the refund of Rs 1500/-. Kindly look into the issue sir.


Looking forward for your reply at earliest.

Thnaking you,

S BHARAT CHARY
[protected]



[protected] Forwarded message[protected]
From: <[protected]@irctc.co.in>
Date: Fri, Sep 24, 2010 at 2:57 PM
Subject: Re: Fwd: Fwd: Query Regarding TDR ! Reminder 1
To: BHARAT SAMUDRALA <[protected]@gmail.com>




Dear Customer,


Thanks for bringing forward your query. We have forwarded your request to the concerned department. You will be receiving the same shortly.




Thanks & Regards
Ravi Chauhan


[protected]@irctc.co.in
www.irctc.co.in
[protected]
----- Message from [protected]@gmail.com[protected]
Date: Fri, 24 Sep 2010 12:50:48 +0530

From: BHARAT SAMUDRALA <[protected]@gmail.com>
Subject: Fwd: Fwd: Query Regarding TDR ! Reminder 1
To: [protected]@irctc.co.in, [protected]@irctc.co.in



> Your action awaited ............
>
> Response to the issue immediately, otherwise i approach media.
>
> This is not at all encouragable, depot one person to the concern department
> and resolve the issue.
>
> Regards
>
> S BHARAT CHARY
> [protected]
>
>[protected] Forwarded message[protected]
> From: BHARAT SAMUDRALA <[protected]@gmail.com>
> Date: Wed, Sep 15, 2010 at 5:29 PM
> Subject: Re: Fwd: Query Regarding TDR ! Reminder 1
> To: [protected]@irctc.co.in, [protected]@irctc.co.in
>
>
> Dear Representative,
>
> Its almost 120 days over, i filed TDR, but no amount has been
> refunded yet. Kindly make the payment as soon as possible. Now a days all
> failed online transactions are refunded in weeks's time, but in this case
> its taking too much time.
>
> PNR No. :* **[protected]
>
> *
> *In IRCTC website its mentioned within 90 days, but your executies are
> telling it will take minimum of 90 days maximum of any thing. Which is
> undesirable.*
> *
> *
> *BR*
> *S BHARAT CHARY*
> *[protected]*
> *
> *
> *
> *
> On Sun, Aug 29, 2010 at 1:10 PM, <[protected]@irctc.co.in> wrote:
>
>>
>>
>> Dear Customer,
>>
>> Please note that we have received your mail and your refund will be
>> processed through TDR (Ticket Deposit Receipt). Refund under this category
>> is processed by the railways under the present commercial rules and this
>> process takes minimum 90 days or more. Once the refund is received from the
>> railways the balance will be credited to your account.
>>
>>
>> Thanks & Regards
>> Anju
>> [protected]@irctc.co.in
>> www.irctc.co.in
>>[protected]
>> ----- Message from [protected]@gmail.com[protected]
>> Date: Fri, 27 Aug 2010 13:38:38 +0530
>> From: BHARAT SAMUDRALA <[protected]@gmail.com>
>> Subject: Fwd: Query Regarding TDR ! Reminder 1
>> To: [protected]@irctc.co.in
>> Cc: [protected]@irctc.co.in
>>
>>
>> > Dear Representative,
>> > Its already 24hrs since i emailed a
>> compalaint,
>> > but no body responding. I am not expecting this kind of service from
>> IRCTC,
>> > kindly look into the matter and revert back as early as possible.
>> >
>> > Best Regards
>> > BHARAT CHARY S
>> >
>> > [protected]
>> > [protected]
>> >
>> >[protected] Forwarded message[protected]
>> > From: BHARAT SAMUDRALA <[protected]@gmail.com>
>> > Date: Thu, Aug 26, 2010 at 3:06 PM
>> > Subject: Query Regarding TDR !
>> > To: [protected]@irctc.co.in
>> >
>> >
>> > Dear Representative,
>> > As per the telephonic conversation with
>> > IRCTC customer care executive, I am writing this mailI, I filed a TDR for
>>
>> > the below mentioned ticket on 18-May-2010, its more than three months but
>>
>> > amount not credited in my account. Its very long time. Kindly tell me for
>>
>> > what reason my TDR is not processing. Awaiting for your kind response at
>> > earliest.
>> >
>> > *PNR Number*
>> >
>> > *[protected]***
>> >
>> > *Booked On*
>> >
>> >[protected]
>> >
>> > *Transaction ID*
>> >
>> > [protected]
>> >
>> > *Ticket Type*
>> >
>> > eticket
>> >
>> > *Class*
>> >
>> > SL
>> >
>> > *Internet Service Charge*
>> >
>> > Rs 10.00
>> >
>> > *Date Of Journey*
>> >
>> > 14/5/2010
>> >
>> > *Ticket Charge*
>> >
>> > Rs 1940.00
>> >
>> > *Bank*
>> >
>> > AXIS
>> >
>> > *Total*
>> >
>> > Rs 1950.00
>> >
>> > *Train No*
>> >
>> > 8048
>> >
>> > *Railway Zone*
>> >
>> > SER
>> >
>> > *From Station*
>> >
>> > VASCO DA GAMA(VSG)
>> >
>> > *IRCTC Zone*
>> >
>> > GGM-1/EZ
>> >
>> > *To Station*
>> >
>> > KACHEGUDA(KCG)
>> >
>> > *Quota*
>> >
>> > Tatkal
>> >
>> >
>> >
>> > Find the attachment for the TDR status as on 26-Aug-2010.
>> >
>>
>>
>> ----- End message from [protected]@gmail.com -----
>>
>


----- End message from [protected]@gmail.com -----

my name is mayank gupta
my pnr no-[protected]
transaction id-[protected]
train no. & name-2279/TAJ EXPRESS
date of booking[protected]
date of journey[protected]
from gwalior to faridabad.
the scheduled departure from gwalior is 16.55 but train was late more than 3 hours.
i did not journey in that train due to late
when i was cancelling my ticket(at 22:00 o'clock) than it did not cancel.
i want my money back. plz favour me and tell me the procedure.

I was booking a tatkal ticket on 24-Sep-2010 from https://www.irctc.co.in and after entering the payment details during first attempt, the site went down and the page expired. Then I went into my booking history and found that the ticket wasn't booked. After checking it twice after 5 minutes, I went ahead and booked another ticket and thought the earlier debit from my account would be refunded but then in the afternoon, I saw two tatkal tickets for the same journey.

The PNR numbers of the two tickets are as mentioned below:

* [protected]
* [protected]

I called up the customer care and explained them the issue with the irctc website. They told me to send the query to [protected]@irctc.co.in to get full refund but they gave me only 25 % refund since it was a tatkal ticket.

I have followed up several times by writing mails to [protected]@irctc.co.in but it seems that they have stopped paying any heed to it.

The compaint IDs that were generated during my follow-up are IRCTC #1491993, IRCTC #1497602 and IRCTC #1503701. I have all the follow-up mails for evidence.

I request you to look into this since there is no escalation procedure mentioned on the irctc site.

DEAR SIR,
I HAVE BOOKED 4 TICKETS FROM BHUJ TO LUCKNOW ON DTD 15.06.2010 FROM IRCTC WIDE PNR NO B6W5WQ. AT THAT TIME 10% CASH BACK SCHEME WAS RUNNING AS PER IRCTC NORMS. BUT TILL DATE I AM NOT IN RECEIPT OF MY MONEY WHICH COMES TO RS.2607.00 I HAVE CONTACTED TO IRCTC CUSTOMER CARE EVERY ONCE IN A WEEK , THEY HAVE ASKED FOR THE BANK STATEMENT WHICH I HAVE SENT TO THEM. WHEN I CALL TO THEM THE SAY WAIT FOR 48 HRS,WE WILL GIVE YOU UPDATE BY THE EVENING, WE HAVE FORWARDED YOUR COMPLAINT TO CONCERNED DEPARTMENT,BUT TILL DATE THERE IS NO RESPONSE FROM THEIR END.AND NOW I AM VERY MUCH HARASSED BY THE IRCTC ATTITUDE.
THEREFORE I REQUEST YOU TO KINDLY LOOK INTO THE MATTER AND DO THE NEEDFUL AT THE EARLIEST.

REGARDS

ASHRAF HUSAIN

Dear Sir
I booked an e-ticket from Ratlam to Pune on September 29,2010 and cancelled it on September 30,2010 from IRCTC online booking using my PNB account.They deducted my amount on booking but didn't refund my amount after cancellation till today.
My booked and cancelled tickets details are as follows:


Booked Tickets History
Pnr Number: [protected] Transaction ID: [protected] Train No: 9312
Train Name: IND PUNE EXPRES From Station: RATLAM JN(RTM) To Station: PUNE JN(PUNE)
Date: 07/10/2010 Class: SL Boarding: RATLAM JN(RTM)
Resv Upto: PUNE JN(PUNE) Quota: General Booked By:


Ticket Details

S# Name Age Sex Berth Preference Senior Citizen
1 Hemraj Nagori 22 Male Upper


Payment Details
Payment Option: PNB Ticket Charge: Rs 294.00 Internet Service Charge: Rs 10.00
Total: Rs 304.00



Ticket History
Pnr Number: [protected] Transaction ID: [protected] Train No: 9312
Train Name: IND PUNE EXPRES From Station: RATLAM JN(RTM) To Station: PUNE JN(PUNE)
Date Of Journey: 07-Oct-2010 Class: SL Boarding: RATLAM JN(RTM)
Resv Upto: PUNE JN(PUNE) Date Of Booking: 29-Sep-2010 Total Ticket Fare: Rs 304.00

Ticket Details
S# Name Age Sex Reservation Status
1 Hemraj Nagori 22 Male Cancelled

Refund Details
Cancelled Date: 30-SEP-2010 Refund Amount: Rs 254 Refund Status: Sent for Refund
Receipt Number: Refund Date:

Acronyms
Approved: Approved for Refund Refunded: Refunded in Account
Sent for Refund: Refund Instructions given to Bank
Please help me out to refund my amount.
Thank you
Yours sincerely
Hemraj Nagori

It is to make a notice to IRCTC. I tried booking my ticket on 05.10.10, between 1-2 pm. I paid the amount of Rs.446, through SBI debit card issued on my name, SUHAIB AHMAD KHAN,no.- 622............2344, but unfortunately, the ticket was not booked. I also confirmed it through checking my transaction of ID with IRCTC. Later I succeeded in booking the ticket at 02:14:13 pm, by paying another Rs.446.
So I would like request IRCTC to please look into the matter and return my money,paid for nothing.
THANKS AND REGARDS
Dr. Suhaib Ahmad Khan
Ph. No. [protected], [protected]
Email- [protected]@gmail.com

My no-[protected] (nrusingh prasad senapati)
Dear sir,
I made a ticket on ircts.co.in, on last 22 jul.2010. now i want to cancel a ticket, but my Id was locked. The PNR No is [protected] and transaction Id is [protected], train No 8477/UTKAL EXPRESS date of journey09 oct 2010.
Please cancel the ticket of S RAYSINGH Female 23, confirm /B259/UB.
Thank you

SIR I HAVE BOOKED TWO TICKETS FROM DELHI TO SPN ON DATED 02102010
BY MY SBI DEBIT CARD .TRANCTION ID IS [protected] ,TRAIN NO. 2392 DATE OF JOURNEY IS 2810 2010, THE TOTAL AMOUNT DEDUCTED FROM MY A/C RS 934/ ON 0210 2010.THE CLASS IS A.C 3......WHEN I CHECKED MY BALANCE TODAY RS 934/ IS AGAIN DEDUCTED FROM MY A/C ON 03102010WITHOUT FURTHER ANY BOOKING. KINDLY CHECK THE MATTER AND INFORME ACCORDINGLY . MY EMAIL IS [protected]@gmail.com mobile no. [protected]. THANKING YOU FOR COOPERATION.