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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 2, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

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1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 516

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D
dssteja
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

error occurred on ticket generation

Address:East Godavari, Andhra Pradesh

Today (20/10/2010) I have done an online transaction to purchase a e-ticket for tomorrow date[protected] in tatkal quota for gowthami express from rajahmundry to secunderabad. Unfortunately after the payment was made through SBI atm cum debit card payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?com.broadvision.session.new=Yes&" came up without giving me the confirmation...
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J
J Shanmukha Rao
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Activate my account or cancel existing registration for online ticket booking

Address:Hyderabad, Andhra Pradesh

Dear Sir,

I have registered my for on line railway ticket booking with www.irctc.co.in but I could not get the site opened for on line ticket booking. I request you kindly to cancel all existing registration for on line ticket booking through irctc so as to enable me to register afresh for on line railway ticket booking.or send link site for registration to my e-mail address j.[protected]@gmail.com
Yours faithfullybr...
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M
manjulakr
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

connecting to PHISHING SITE while booking ticket from IRCTC. High priority

Address:Bangalore, Karnataka

Hi,

I tried booking ticket through irctc official website.

When I select "SBI Debit card" as mode of payment, this is re-directing to the site "https://securepg.fssnet.co.in/pgway/gateway/payment/payment.jsp?PaymentID=[prot...

This site is asking for PIN number along with all other information.

Please treat this as high priority issue and save SBI customers...
+1 photos
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H
harshamyneni
from Kanpur, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

TDR Money not refunded

Address:Bangalore, Karnataka

hi,

i have booked a tkt(PNR no[protected]) to travel from Krishnarajapuram to Tenali(TEL) on 24th sep 2009 and i did no travel, so i filed a tdr on 29th sep 2009(transaction id:[protected]) and i have been pursuing this for almost a year and the money is not yet refunded. i have registered complaints on the forum as well as with irctc with no use.

I am having a feeling that the system of complaints(both consumer...
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P
pkkurian
from Muluppilagadu, Kerala
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Non-refund in lieu of failed transactions through irctc

Address:Kasargod, Kerala

Hello,

I haven't received refund for the following failed transactions. Kindly do the needful.

============
FAILED PAYMENT REFUND STATUS
S No. Transaction ID Pay Status Reservation Status Total Amount Bank
2 [protected] Settlement Failed Not Booked Rs 509 SBI
4 [protected] Settlement Failed Not Booked Rs 171 SBI
5 [protected] Settlement Failed Not Booked Rs 130 ...
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A
amisreenivas
from Chandigarh, Chandigarh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Verification code in Tatkal ticket booking

Address:Thoothukudi, Tamil Nadu

Dear sir,

Inspite of the repeated complaints regarding the tatkal ticket on irctc, there was'nt any action from the concerned authorities. All the complaints are falling into deaf ears. IRCTC --day by day increasing its efforts to slow down the booking process for public as against its agents. At 8:00 AM the site becomes very slow and page to page change over is very difficult. Now IRCTC introduced further trouble by incorporating...
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M
mkawasthi1
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

mis management & bad behaviour of attnders

Address:Gwalior, Madhya Pradesh

Dear Sir.
I travelled in train no 2920, malwa expresson 11 september'2010 from Jammu twai to New delhi with my family. I asked to attender for providing bed sheets. He told me very very arrogantly that bed sheet for delhi passangers are not allowed as per instruction given his contracter. I simply told to give me complain book. he again arrogantly told me to meet guard for these things. I don't know what is the procedure...
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A
ashok h ayalani
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

NON CREDIT OF CANCELLED ETICKET

Address:Rajkot, Gujarat

I have booked etickets (Reservations) through IRCTC.co.in on 02.09.2010 with PNR No.[protected] and PNR No. [protected] by making payment through my OD account by on line banking system. Unfortunately our programme cancelled and I have cancelled the above PNR mentioned etickets on 03.09.2010, but I am very regret to say that till today i.e. (09.09.2010) IRCTC have not credited the refund amount Rs. 635/- and Rs. 1397/- in my account.
br...
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R
rupsana
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Railway Reservation- 'No coach/seat' provided in train against my Confirmed Reservation Ticket

Address:North 24 Parganas, West Bengal

I, Mr. Dipak Sen booked an Confirmed E-Tkt on 131-Up / SDAH MFP Fast Passenger from Sealdah to Durgapur as on Journey date[protected] against PNR No. [protected] and Trasaction ID : [protected] from my a/c of IRCTC on line Tkt reservation system. Further my Booking status : Confirm; Coach : SL1; Seat No.: 11/WS. But to my surprise, at the time of boarding in the train, I found that 'There is NO Reservation Coach/ portion of a Coach whre...
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R
rintumisra
from Ranchi, Jharkhand
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

IRCTC User ID got blocked

Address:Ranchi, Jharkhand

My IRCTC User ID "rintumisra" hasbeen blocked by IRCTC with cause of wrong/fake TDR filing.

But my TDR was valid/ correct as the Train 5661 RNC-New Alipurduar Exp, which I was travelling on 7th August 2009 from Ranchi & was scheduled to reach Pakur on 8th Aug 2009, was diverted through other route instead of going to Pakur, which was my destination because of an accident happened in Pakur station on 7th Aug 2009....
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S
surjokanto
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Money Deducted online but ticket not generated

Address:North 24 Parganas, West Bengal

Sir,

I was trying to book 5 tickets online from Guwahati to Kolkata on 25th august for journey date 1sep on Garibrath. But after payiing the money through HDFC internet banking,irctc screen get refreshed automatically and showed some gateway error.But tickets are not confirmed. I called IRCTC they said transaction has been failed so money will be refunded with in 3 days, in the mean time i have to book again. But...
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S
shaikrahu
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Unable to print my ticket

Address:Chennai, Tamil Nadu

Hi,

I have booked one ticket on the journey date is 12th Sept.

The journey date has came now I want to print my ticket,

but When I tried to retrieve the ticket its not showing tabs for Booked History.

I dont have my Trans Id and PNR with me.

Tell me urgently what should I do?...
+1 photos
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R
ramana2174
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

IRCTC Failed Transaction Refund Money

Address:Pune, Maharashtra

On Mon, Aug 23, 2010 at 9:37 PM, venkatramana banda <[protected]@gmail.com> wrote:

Value
Date Transaction
Date Description Cheque No. Withdrawals Deposit Available Balance
1 18/08/2010 18/08/2010 BIL/[protected]/photon recharge/TATAINDICOM_MIC 1,350.00 24,428.78
2 21/08/2010 21/08/2010 BIL/[protected]/balarajuTicket/[protected] 256.00 24,172.78
3 21/08/2010 21/08/2010...
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A
Ajay Napit
from Salem, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

USER ID DEACTIVATED

Address:Bhopal, Madhya Pradesh

Dear Sir,

I am User of IRCTC past 2 year, i have filed wrongly TDR once time. in feb 2010.about that i have send an email also to IRCTC asked for rectify this error. After 6 month they deactivated my user id. i have booked lot of ticket in my user id and want to cancel some eticket but how can i cancel please help me out. I have send an email [protected]@irctc.co.in but they are not giving me any response.

Regards,br...
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P
piyushkawatra
from Bengaluru, Karnataka
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I ticket not delivered

Address:East Delhi, Delhi

Hi,
I booked a ticket through IRCTC portal on 18th of august in sleeper class from Delhi to Jaipur. The delivery time is supposed to be max 3 days. Its 23rd today & the ticket has not been delivered yet. My travel date is 25th of August & now i want to cancel the ticket, as my another ticket in AC compartment got confirmed, but as ticket has not been delivered I am not able to get it cancelled & if i go tomorrow to get...
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K.Vandhana
from Coimbatore, Tamil Nadu
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Account deactivated

Address:Erode, Tamil Nadu

I have create an account at irctc.co.in .. After one months ,that account was deactivated .. No reason for that action.. tell me what's the problem in my account... my id is [protected]@gmail.com...
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kumardibya
from Bengaluru, Karnataka
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

BLOCK Logon ID

Address:New Delhi, Delhi

Hi Sir,
Still i am waiting to railways IRCTC response.IRCTC customer care is saying that i am lodging foals TDR PNR [protected] Patna to new Delhi.But how can you say that if it is wrong then please don't refund this particular money.But why you lock my user id.
In this user id i have all ready booked ticket in November sessions and know you say that you can't access your user id in IRCTC.
more then tickets...
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R
ramkumarmm
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Password Changed for IRCTC Login (Unable to reset)

Address:Madurai, Tamil Nadu

Dear Sir/Madam,

Today when i try to logon to irctc using my login credentials.
Its through error message as 'Invalid Username or Password'

I am using this login for more than 3 years and I am sure i have not changed my password.
Also i doesn't remember the 'Forget Password' answer.

Kindly help me to reset the password for my irctc login
Since I have...
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T
ThumsUp
from Bengaluru, Karnataka
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Callous customer service, false accusation of Fraud, Disabling user-ID without notice by IRCTC

Address:Bangalore, Karnataka

[protected][protected][protected][protected][protected][protected]------
(16th August 2010)
[protected][protected][protected][protected][protected][protected]------
Dear IRCTC,

I did not receive any reply regarding my explanation to your accusation of Fraudulent TDR/your one-sided action of disabling...
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ndh_mehta
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Activate of User Account

Address:Mumbai Suburban, Maharashtra

Hi,

Please activate my irctc account ndh_mehta.
It was deactivated by IRCTC.
I assure you that I've been using this account past two and a half years approx and I hav never used this account for any Fradulent activities.

I am supposed to travel on 18th August and need to get the printout of the same, which I will not be able to do incase of deactivated account.

I called up the...
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