Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir/Madam,

I haven't received refund for my TDR filed on 18-JAN-2010.
It has been long time that the status is changed to 'Forwarded To Railway' but the refund has not been made.

Also I would like to know what is the maximum time the refund may take (as in the site it is mentioned that the TDR refund wll be made within 90 days.)

The required details are as follows :

PNR Number : [protected]
Booked On : 4-1-2010
Transaction ID : [protected]
Ticket Type : eticket
Class : 2A
Internet Service Charge : Rs 25.00
Date Of Journey : 15/1/2010
Ticket Charge : Rs 3246.00
Bank SBI Total : Rs 3271.00
Train No : 2303
Railway Zone : NR
From Station : HOWRAH JN(HWH)
To Station : NEW DELHI(NDLS)
Quota : General
IRCTC Zone : CCM/Refund, Northern Railway New Delhi

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Sandeep C 24 Male HA1 0002/ UB Booked
2 Rajesh Rathi 24 Male HA1 0004/ UB Booked


Reason For TDR : Train Late More Than Three Hou rs.
TDR Status : Forwarded To Railway
Reference No : ekt[protected]
TDR Zone : NR
TDR Filing Date : 18-Jan-2010
Forward To Railway On : 01-Feb-2010
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

Hello,

i am unable to login with my credentials to irctc.co.in . The site requires a new login credentials and the popup window for credentials does not intake my old account details. Also th popup trys to crash th explorer and repeats several time, there is no option for :forgot password.

kindly help me to get this resolved so that it can be acceses to book tickets and hotels.

please note that i have an urgency to book tickets which is unaccessible thru internet.

thanks
shubham

sir..
i had booked a ticket on 04/07/2010 through e-ticket.bt when the msg came from my bank (state bank of india) and it shows that it has been debited twice.plz look into the matter.my booked ticket's pnr no. is [protected] and my debit card no. (S.B.I.)[protected].

kindly let me know if there is any progress in the matter on the address given below.

akota apartment,flat no.-302,
north office para,doranda,
ranchi-834002
,jharkhand

yours truly
V.K.VERMA

On the date:- 30/june/2010 I had done an online transaction to purchase a e-ticket. Unfortunately after the payment was made through SBI payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated.

This is really embarrassing situation and IRCTC is expected to help me at the earliest

If not please refund the same amount.

Expecting a reply as soon as possible.

Kind Attention to IRCTC officials,

These snaps were taken while traveling by Konkan railway’s Janshatabadi Express (Mumbai – Madgaon)

The Caterer in Uniform preparing the Tea in Toilet room by using the Water heater in toilet pipe water.

This is for your information and need immediate action.

Hello all,

i have noticed it quite a few that IRCTC's website don't work between 8.00Am to 8.20 AM. I don't know the reason for this but such happening are creating problem for the person who book theor railway ticket from home.

Due to this issue we cant take benifit of tatkal scheme and this result us in a heavy problem.

Please forward it to concerned people and department so that this may get resolved soon.

Thanks

Pankaj

I sent a mail on 27th June at 10: 50, 22 hours before the departure of my train to cancel e-tickets (3 2nd AC tickets, PNR No. [protected]). They didn't cancel the ticket and now they are now acusing me that the request was not made before the chart preparation and hence I have to file TDR.

Amitava Dutta
(amitava.[protected]@ranbaxy.com)

HI I M Alok (Mob.[protected])

I have book I- train ticket online from website of Indian Railways (IRCTC.CO.IN) From Agra To Mumbai but our family not travel of that day Date Of Journey 28/4/2010. I have to try cancel I-ticket from online but cancel option was hide there was no another option so I have to call costumer care of IRCTC. But CCD told me you will try to TDR File option from online this procedure take 60-90 day of your money back after the 90days you will get 50% from the total amount. I said ok and I have to do File TDR Procedure after 24Hrs on 2nd day.
After that date 05/06/2010 IRCTC return to me some of Rs.561 only but my Total amount is Rs.2250. Irctc know very well Rs.561 is not 50%.

I-Ticket PNR No: [protected]

The whole story are following my and irctc TDR Depart. communication through the email :-


Subject: Re: Re: Re: Money Refund Confirmation from IRCTC

From: "alok tripathi"<[protected]@rediffmail.com> on Wed, 23 Jun '10 @ 01:29 PM
To: <[protected]@irctc.co.in> and others

From: "alok tripathi"<[protected]@rediffmail.com> on Wed, 23 Jun '10 @ 01:29 PM
To: <[protected]@irctc.co.in>

Cc: <[protected]@irctc.co.in>,<[protected]@irctc.co.in>


Dear TDR Team,

as per the following Mail Mr. Paryant trying to me understand of Railway Rule when Train Ticket cancel i have received 50% of the Total fare. But Mr. Paryant not Taken any type of Action who did this mistake and who reslove this. My total Fare is Rs.2250 or TDR Dprt. Retrun Amount Rs.561 Tdr team know this is not 50% as per extant rule

hope you understand..


Thanks

ALOK


On Tue, 22 Jun 2010 16:07:16 +0530 wrote
>Dear Customer
>
>As per extant rule, after the actual departure of the train, cancellation
>charges shall be 50% of the fare subject to the minimum flat rate in ideal
>conditions.
>
>Regards
>Paryant
>TDR Team
>

Dear Paryant,

Pls Calculate the Rs.187.5 as a 06 time becouse there is six person
and the Total amt.is Rs.1125.

Pls Also Provide your working contact no. so will tell you every thing.

Thanks,
ALOK


On Sat, 19 Jun 2010 12:37:05 +0530 wrote
>
>Dear Customer,
>
>Kindly note that your actual ticket ([protected]) fare is Rs 375/- and you
>got the amount Rs 187/- then where is the discrepancy!!!
>
>Regards
>Paryant
>TDR Team
>[protected]@irctc.co.in
>IRCTC
>
>On Fri, June 18, 2010 10:11 pm, alok tripathi wrote:
>> Hi,
>>
>>
>> Dear as per the total fare is Rs.2250 but you have Return only Rs.561
>> this not 50% as per the rule. Please check you A/c and Return back my
>> Exact Money as soon as posible.
>>
>>
>> Thanks,
>>
>>
>> Alok
>>
>>
>>
>> On Thu, 17 Jun 2010 11:56:48 +0530 wrote
>>
>>> Dear Customer
>>>
>>
>>
>>
>> As per extant rule, after the actual departure of the train, cancellation
>>
>>
>> charges shall be 50% of the fare subject to the minimum flat rate in
>> ideal
>>
>> conditions.
>>
>>
>>
>> Regards
>>
>>
>> Paryant
>>
>>
>> TDR Team
>>
>>
>>
>>
>>
>>
>>
>>
>> On Tue, June 15, 2010 3:38 pm, alok tripathi wrote:
>>
>>
>>> Hi
>>>
>>
>>> Dear Team,
>>>
>>
>>> Can I know how much percentage you have Detected of total Rs.2250 ..???
>>>
>>
>>>
>>
>>>
>>
>>> Because sec. PNR No.[protected] is 50% you have detected of total Rs.375
>>>
>>
>>>
>>
>>>
>>
>>> Kindly resolve this query.
>>>
>>
>>>
>>
>>>
>>
>>> Thanks & Regards,
>>>
>>
>>>
>>
>>>
>>
>>> ALOK
>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>> On Sat, 05 Jun 2010 09:05:40 +0530 wrote
>>>
>>
>>>
>>
>>>> No 2003/IRCTC/ERTD/RefundsDt.05.06.2010
>>>>
>>
>>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>> Sub:- Refund of I-Ticket PNR No: [protected]
>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>> Dear sir,
>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>> With Reference to your TDR for the PNR No:[protected], we are glad to
>>>
>>
>>> inform you that Rs.561.0/- has been credited to your Credit Card /Debit
>>>
>>
>>> Card/ Bank Account on04-Jun-2010.
>>>
>>
>>>
>>
>>>
>>
>>> Kindly check the refund credited and acknowledge us the same.
>>>
>>
>>>
>>
>>>
>>
>>> In case you require any further assistance, please mail us at
>>>
>>
>>> [protected]@irctc.co.in or call us on[protected]
>>
>>>
>>
>>> With regards,
>>>
>>
>>>
>>
>>>
>>
>>> TDR TEAM
>>>

I have send my parents & grand mother visited Secunderabad from Nizamuddin on 23.6.2020 in Rajdhani ( 2437) (PNR no. [protected]). In the dinner and lunch served a Bed Paratha was found that old 2 or 3 days. The matter-paneer vegetable and rice was half cooked and the very difficult tea. There was no water in Indian style toilet through out was not getting latched in as such the toilets were not useable. The coach attendant was requested to call the manager or bring the complaint book but he did not turn up and say to wait for next station. A feedback form was not provided by the attendant.
I want to say that if in Rajdhani trains provided bed or dirty food to the passengers than what is situation in general trains. By this effect passengers illness to food poisoning and no arrangement for Doctors in trains if any such accident. I request to railway authorities please improvement in your food and other facility at least in Rajdhani trains.

- Sushil Mainwal
[protected]

Tatkal Ticket booked with PNR No.[protected] was WL -1 after chart preparation as per the local railway authorities and the railway help line number 139. But IRCTC refused to make the refund of the same with the wrong plea that the e-ticket was a confirmed ticket as per their record.

Even after sending lot of clarifications IRCTC is not hearing my voice with care.


( Praveen Kr. Srivastava )

Sir,
i have recieved my SBI RAILWAY CARD CUM SUBH YATRA CARD BUT YAT TO RECIEVE MY SUBHYATRA USER ID AND PASSWORD.

Owing to Urgent Govt. Duty I had booked a e-ticket under Tatkal Quota.The ticket booked with PNR No. [protected] was a of very strange type. Under the column “Booking Status/ Current Status/Coach No./Seat No. it was showing very vague language i.e. “CKWL/CONFIRMED/0000” and was not showing any Coach No. or Birth Number.

On reaching to Kanpur Central my name was not mentioned in the passenger list of T.T.E, hence, I was not authorized to board the train AS PER RAILWAY RULES. I approached immediately to T.T.E. office and Enquiry Window. The authorities concerned there with told that my ticket was as WL 1 ( AFTER CHART PREPARATION ) and not confirmed as was vaguely mentioned on the ticket. The same status was also conveyed to me on dialing the railway helpline number 139 and accessing the web site of IRCTC under the column “PNR Status".

I was on urgent Government Duty at that time. This kind of lapse has caused much loss to Government and immense trouble to me.






Dated: 21/06/2010. ( Praveen Kr. Srivastava )
I.A.
PNR No. [protected]



_______

Ticket cancelled on 5-3-2010 Id No.[protected] and Pnr no. [protected].Refund not yet received despite repeated reminders. Kindly expedite the same at the earliest.
I shall be thankful to you....

I tried to book a ticket through www.irctc.co.in.(Payment gateway - ICICI Bank) Once the transaction got over, it showed that Rs.1848 is deducted from the account and we are transfering the info to IRCTC..pls wait.!!..I dint click refresh button or back button, and the net which i'm using is also quite faster only. The page remained like that for a long time and it showed session expired (IRCTC). When i checked my balance it shows that the amount is cut frm my acount and the tikt is not booked.In the IRCTC website its showing that payment not received from bank.The transaction ID in IRCTC is [protected]. The SBI transaction No. is IG23437200. Kindly help me to refund the amount

Dear Sir ,

I have booked an e-ticket from irctc the website of indian railways on [protected] from Old delhi (DLI) to Chapraa (CPR) having pnr no "[protected]" & Transaction ID "[protected] "
for date of journey on[protected] .

The train name was Avadh Assam Exp ; Train no - 5610. The no of passengers booked in the ticket were 04.The total amount of the ticket was Rs. 1302/ (Ticket charge Rs.1292 + Internet service charge Rs. 10/-) . It was sleeper class of general quota & was waiting ticket for all the 04 members.Later i have cancelled 01 person (named dalip kumar ;20 ) from the above ticket on[protected] ,

As per irctc rules an amount of Rs. 303/- was refunded to me, which was also shown by IRCTC on their "cancelled ticket history page" but the same is not transferred to my ICICI bank account yet. It is requested to please help.


Anirudh Kuksal (M - 25)
Cell no. [protected]

Dear Sir / Mam,

I had gone to Goa from Mumbai by train in 2nd AC (Tatkal) ticket.
We were three person. Out of three, two tickets were confirmed and one was waitlisted.
The date of journey is 28.02.2010. TDR is filed on 02.03.2010. PNR no. is [protected].
I have not yet refunded a money and its 107 days gone.

I want to make a complaint why they take 107 days to refund the amount.
I want to know the process of refunding money.

I request you to please look after my complaint.
Waiting for your reply!

Regards,
Sandip Dhawne
M.No. [protected]
Email:- sandip.[protected]@siemens.com

Dear Sir,

I had applied for IRCTC jobs with reference to Recruitment Advertisement no.2009/IRCTC/HRD/Employees/1.
My application no. was103478.
They were suppose to take a written exams followed by interviews. I have not received any call letter for written exam.
The list of selected candidates are published. I have not given any intimatdation of written exam or why i dont qualify for the exam, instead of whole system being online.
I have duly paid my examination fee.

regards,

Rajesh Choudhary
[protected]

Daily between 8am to 8:30 am the site shows a messege in bold letter "SERVICE UNAVAILABLE" which is very rude as it is the peak time for reservation in tatkal quota. Please see to the problem as this is not only my problem it is faced by almost every indian . This encourages agents to charge unfair price for the tatkal reservation from the common man.

Hope you will solve the problem
Thanking you.
Sumit Vikram

The chairman/Railway minister,
Dear Sir/Madam,
irctc, It is a matter of great harassment of Indian citizen, while the lines for booking of Tatkal tickets on line are remained blocked from 08.00 am to 09.30am and so stating 'service is not available'. /not opening page at all/timeout session etc This problem is persisting on everyday from 08 am to aroung 09.30am, but on the contrary, entire tatkal tickets are exhausted within five minutes, as soon as the time of tatkal ticket's booking starts. Some body may be blocking server with their vested interest. No use of tatkal on line booking for common public. If we go on railway windowS , there is also agents are flooding like anything with internal adjustment with booking clerk. Ultimate the present system is encouraging the curruption. Pl take necessary steps/action to improve the tatkal system in the interest of common public.

regards

sd/-
ANIL JAVALEKAR
MYSORE -[protected]

Sir,
I reserver train seats in tatkal quota on 8th June 2010 for the journey on 10 th June from Bangalore to Gulbarga with PNR No :[protected] and Transaction ID: [protected] . But due to personal reasons i cancelled tatkal confirmed tickets on 10th June 2010 morning at 10:15 , but after cancellation the refund amount displayed is Zero .
Pls look in to the matter for refunding amount (1027 Rs) as it is not fare to deduct all amount when those cancelled seats are alloted to some other passenger.
Hoping for needful action fro refunding the amount