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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 2, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 522

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B
BENNY JOSEPH
from Kottayam, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

online e ticket

Address:Kottayam, Kerala

SIR, I BOOKED AN ETCKET ON 10/04/2010 , 12:25 AND I COULD NOT GET ANY PNR NO. OR ETCICKET COPYBY EMAIL BUT MY ACOUNT GOT DEBITED WITH THE AMOUNT Rs362/- VIDE REF.NO.[protected]IG19824173 TRANSFEER FROM MY STATE BANK ACCOUNT) KINDLY CANCEL THE ABOVE TICKET AND CREDIT MY ACCOUNT WITH THE AMOUNT DEBITED AS I PRESUME THAT THERE IS PROBLEM WITH THE LINK....
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A
ASHIQ ARIF
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

fined for invalid id

Address:Tirunelveli, Tamil Nadu

sir,
i am a student of anna university chennai.i travelled from tirunelveli to egmore by nellai express on 4th april 2010. i got e-ticket. during checkin i showed my anna university college photo id card (original) to him. but he denied to accept that. He told me to show voter id, or driving liscense, or PAN card, or Passport,or Employee id issued by state central govt.but i am not 18 yrs old.so i couldn't any of the id mentioned....
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B
Babu Jose
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Confirmed Tatkal ticket turned to WL ticket and Refund Denied

Address:Mumbai City, Maharashtra

Dear Sir ? Madam

I have booked aTatkal e ticket from IRCTC authorised agent M/S " Riya Travel & Tours (I) PVT LTD", Mumbai, with the following details :-

PNR No: [protected]
Train No: 6345 Train Name: Netravati Exp.
From: LTT to TCR
Date: 21/02/2010 Class: SL
Boarding point: LTT Resservation Upto : TCR
Quota: Tatkal
s# Name...
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M
madhukar hiraskar
from Chandigarh, Chandigarh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

women Senior Citizen wrong site apartment

Address:Madhya Pradesh

IRCTCs e-Ticketing Service
Electronic Reservation Slip


This ticket will only be valid along with an ID proof in original. If found travelling without ID Proof,Passenger will be treated as without ticket and charged as per extant Railway rules.
Transaction ID: [protected] PNR No : [protected]
Train No. & Name: 1472/JBP INDB EXP Date of Journey:11-Apr-2010
Class: SL Date of Booking:05-Apr-2010...
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S
Suresh naidu.Ch.R
from Pune, Maharashtra
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Not refunded even after 5 months

Address:East Godavari, Andhra Pradesh

Dear Sir,

I had booked a ticket form Samalkot(SLO) to Mumbai(CSTM) on 1/10/2009 with PNR no: [protected] with a journey date of 17/10/2009. But I was not traveled on that ticket, regarding that I have filled a TDR on 19/10/2009 with reference no: ekt[protected].

Inspite of calling and reminding IRCTC they have replied me that they have forwarded to Indian Railways, but till now i have not received any refund...
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A
Anindya Bhattacharjee
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund amount not credited

Address:Punjab

Respected Sir/Madam,

This is an awful scenario I am going to put forward,

On 30th march I was trying to book a ticket for 21st june, but it got failed. Please find my failed transaction details below

Ticket details:
Pnr Number: 0 Transaction ID: [protected] Train No: 2312
Train Name: KALKA MAIL From Station: (CDG)...
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Y
yusuf m beriwala
from Shahada, Maharashtra
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regarding heavy charges

Address:Gujarat

To,
The Manager, IRCTC
Date[protected]
Sub-Regarding charges
Dear Sir, RMINDER 6
We have booked 19 tickets on 14-01-10 for Rs.7731.00 (1181.00+757.00+424.00+1473.00+1318.00+472.00+1260.00+846.00=7731.00) on internet through you by using ICICI bank credit card No. [protected] in the name of Yusuf Beriwala. We have mistakenly chosen EMI option in credit card. The ICICI...
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K
krishana singh
from Lucknow, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

E-Ticket

Address:Jaipur, Rajasthan

Dear Sir,

I hv book one ticket on 27/3/2010 for journey of 31/3/2010. on 31/3/2010 status was showing w/l 27 & 28 .when my person go for journery .TT has said that these ticket has been cancelled ,and he has charges rs, 1300.00 extra for my journey chargs . But still i hv not received the Refund amount or any information regarding cancellation of ticket....
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D
drsabin
from Dharmavaram, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Double payment for a single E-ticket

Address:North 24 Parganas, West Bengal

Double payment has been done for a single railway reservation e-ticket.Payment has been done on SBIONLINE.Transaction ID: - [protected]IG19292590 Transfer to [protected]SBI IRCTC collect & another Transaction ID:- [protected]IG19293965 Transfer to [protected] SBI IRCTC collect for the Reservation of e-ticket PNR No.[protected],Booking Date 30th March 2010 06:36:17PM,Date of journey
04.April-2010.Train No. &Name:-3145/RADHIKAPUR...
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C
CHETAN CHAUHAN
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund of cancelled e-ticket

Address:Jodhpur, Rajasthan

I reserved an e-ticked vide PNR No. [protected] (Transection ID-[protected]) on 29th Mar 2010. I further processed to cancelled this e-ticked due to reservation made in different boggies. after completion of process it shown "process could not completed due to system failure". Than I checked the PNR Status where it shows Can/Mod (Cancelled or modified passenger) but refund still not received in my account No. [protected]. Please...
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A
Ajay
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

unauthorized charges

Address:Ahmedabad, Gujarat

Dear sir

I am traveling on 09/03/10 Rajkot to bhavnagar my train no is 208.when train stop in ahmedabad stn & i am go for purchase a cold drink to maine dekha wo irctc approved contractor print rate se 33% paise jyada le raha hai maine use kaha ki ye galat hai to wo mere ko kehta hai leni hai to lo yaha itne ki hi milegi.
wo refreshment stall 4-5 no platform par tha or stall ka naam kuch shah karke tha.us half...
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U
umashankar nayak
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

banking charge

Address:Delhi

dear sir
when we book a train ticket through SBI ATM CARD this bank can take
banking charge Rs. 10/- only but when it is from PNB ATM CARD this charge is go to Rs.20/- but both is through RBI pls why it is and we request you to change this charge as soon as posible


"Thanks"...
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F
FRANCIS CYPRIAN BRAGANZA
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

loss and misuse of credit card

Dear sir

I have lost my credit card on[protected]. and also i have registered FIR at Dadar police station

today my card has been missused for 2000 Rs,

after repeated request my card was not blocked yesterday

So I request you to block the distributers payment for the latest transection

I do no remember my card no
other details

Address
br...
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A
Ankur Sehgal
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not received from IRCTC

Dear Mam/Sir
I have canceled my two ticket Of two person and got the refund for only person for both the tickets.IRCTC has send me the details of refunded amount as follows:


Payment Option CITI
>>
>> Refund Details
>> RFND AMT STATUS SETTLEMENTID RECEIPT NUMBER ACTUAL REFUND DATE
>> 625.00 Refunded 742580 IRCTC.7795.17022010...
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R
rajeev ohri
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

cancellation of tatkal e ticket

1. I booked e ticket on 09 Feb PNR [protected] for Sampark Kranti from Bhopal to Secunderabad.
2. Till 18 Mar 2300h the status of this ticket was WL 3,4,5.
5. Inspite of booking this ticket on 09 Feb 10 there was no change in my status till 18 Mar midnight . Thus keeping me hanging till last minute
4. Per force on 17 Mar, I had to book a tatkal e ticket PNR [protected] for DAKSHIN Exp, the timings of which did...
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U
urveshchheda
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

E-Ticket Auto cancellation refund

My personal no. is [protected].

I have booked 2 tickets from Bandra Terminus to Vapi for Intercity train(bandra surat) of 6.50 am from Bandra terminus. I was charges Rs. 158.07 for 2 tickets including credit card charges. Both tickets got auto cancelled as it was in waiting list after chart preparation. But refund I got was only Rs. 101.98 against both tickets. I was been told that if there was auto cancellation then full amount...
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To

General Manager/Operations,
Indian Railway Catering & Tourism Corporation,
9th Floor, Bank of Baroda Building,
16 Parliament Street,
New Delhi - 110 001.

I filed a TDR in IRCTC on 12th oct,2009, even after mailing 6 times to customer care, TDR enquiry i didn't got any answer.
Here i have attached the TDR details and self generated TICKET COnfirmation nos.br...
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R
reena singh
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund amount not received after 90 days against TDR filing

PNR Number [protected] ,Transaction ID [protected] ,Class 3A , Booked On [protected] ,Ticket Type eticket ,
Date Of Journey 29/11/2009
Train No 2302
From Station NEW DELHI(NDLS)
To Station HOWRAH JN(HWH)
IRCTC Zone Group General Manager-1/Eastern Zone (IRCTC) Kolkatta
Quota General
Railway Zone ER
Ticket Charge Rs 3395.00
Internet Service Charge Rs 30.00
Total Rs...
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K
kulla hanuman sai sudheer
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?com.broadvision.session.new=Yes

Hello,

Today (08/03/2010) I have done an online transaction to purchase a ticket on 7226 Amaravati Exp from Hubli Jn to vijayawada boarding on 10/03/2010 for Sri khs sudheer. Unfortunately after the payment was made through SBI payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?com.broadvision.session.new=Yes&" came up without giving me the confirmation...
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S
Siddharth Shetty
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Party Party travel

I had a reservation for 3 tickets on 2-tier AC from Renigunta to Dadar on Train # 2164 for 7th March 2010.
Reservation date:[protected] Status at time of reservation: 13/14/15. PNR: [protected]

By 6th March the status had been updated to 3/4/5 and a few hours before travel improved to RHA1 17 / WL1 / WL2. I was traveling with my parents (68 and 57 yr old) and was not willing to board the train if we did not have individual...
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