Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

e-railway ticket — double paymennt

i booked four tickets from bhubeneswar to koraput on 06.10.2007 at 22.33.

the total ammount is rs.1015+rs.25+rs.10=rs.1050

but when i chacked my balance on 08.10.2007 i found that
rs.1050 was debited two times on the same day(07.10.2007)

hence how can i get my money tat which excess debited from
my account?

Double payment of e-ticket having pnr no.PNR No.[protected] Train No 12012
Respected Sir,
I have booked a ticket on 6th MAY for the journey on 9th MAY.from CHANDIGARH(CDG) to DELHI (DLI) .i checked my atm balance . I found double money was withdrawal instead of single payment of 535 RUPEES by irctc .i have made my ticket through internet, it was a e-ticket .pnr no. of ticket was [protected].
can you please help me in refunding my money.please take action against my complaint.
your faithfully,

RAJU YADAV
MB.[protected]
ROOM NO.12 I.P. COLLEGE SHAM NATH MARG
CIVIL LINES DELHI.110054

Ditto for me. to add is i went thru thre web complaint as well but to no avail

i have booked a ticket for 03rd december 2010 from sambalpur to nizamuddin ii class sleeper (booked on 29th october 2010) through net banking. but i could not get the print out of the ticket. the value of the ticket Rs 408 is hereby deducted from my icici bank account. Bil no/[protected]/[protected].

please help me getting my ticket soon on my mail id

Manoj Mishra
[protected]@gmail.com
[protected]

i want to book a e-ticket through IRCTC today. but while logging in i am getting my all the information which initially i made an account in to irctc. and also i want to print the e-ticket which i booked my ticketfor 3.6.2011 and 18.06.2011.

kindly solve this problem so that i can get my ticket printout.

thaking u.


vp Yadav

I also had almost similar problems facing...
today i was booking e-ticket and at last stage the server got hanged they took the money but their was no information of if the ticket has been created or not..
it just said transaction failed..
its their responsibility to return money as soon as possible

IRCTC Server Problem
Amount deducted but ticket not booked
I tried twice but I am unable to generate the Ticket via IRCTC hence I am requesting you to please refund the amount.

Total Amount := 617

I had server error each time

Rs 328 debited from my bank account at 02:45 IST. SBI debit reference No [protected]G24935102 transfer to [protected] SBI IRCTC Rs 328. Accessed for E Ticket of 2345 HWH to NBQ Class SLP of 13-10-10 against WL-24. No PNR displayed instead shown error. but due to error connectivity no on line E Ticket displayed. Please help me to get Rs 328/- credited to my account please. Binay Sarkar, M/No: [protected]

dear sir,
today i booked 1 tried to book one ticket from aluva to new delhi in kerala express my id is aishviva, after completing the form i went to the payment gateway of SBI ATM CUM DEBIT CARD then i paid for the ticket and after some time of processing i got the message that your session has been expired and i didnt get any ticket information and amount has been deduted from my account what is this plz check this out and confirm me regarding how can i get the ticket or my account amount

dear
sir
ihave booked a ticket through my irctc account but i have not gotten tickets pnr number
i want a copy of my booked ticket

Same case with me ... Still waiting :(

I had planned my travel plan from Mumbai-Ahmadabad-Delhi-Mumbai. Un-fortunatey the train from A'bad to Delhi got delay more than 4 hours. when took opinion of the agent, he suggested me to cancel the tickets at the station window, to my surprise they did not accept the cancelation stating being i-ticket, which have to cancelled online and my agent could not cancel the ticket online and hence filed TDR. i was not aware what TDR means and was informed that the refund would take 60 days and the money would be refunded once i reach back Mumbai. When inquired with the agent he refunded my Dehi-Mumbai ticket money (delayed by 10 days giving excuses that there was some baning problem with his railway account). I just ignored as far as i received the money back. but rather i have not received the refund of A'bad-Delhi. have called irctc call center several times and been receiving only one answer that the case is under process as it is already approved by the accounts. it will take min 60 days and we are not aware of max how many days / months / years i have to wait to receive the refund. when went back to the agent, he just use slang language and recommends me to openly do anyting i want and he will not refund the money. wondering wheather should i go to cops and file a complaint or complain to irctc for agent mis-behaviour to pull-back his licence.

the PNR # of the ticket is [protected], journey date 12/01/2009, TDR filed on 20/1/2009

I have also suffered form the same problem . our train was canceled . It is now about10 months from our journey date, still I did not receive the refund Rs. 2644/-.

PNR no. [protected]
Class: SL
Train no.: 3008
Date of journey: 05/12/08
Date of Boarding: 06/12/08
Source Station: Shriganganagar
Boarding Station: AF
Station to: HWH
No of person: 4
Status: CNF
Quota: TATKAL
Reservation Ticket no.: 13512443

TDR sent on 05/ 01/09 to the following address:

The Chief Commercial Manager, (Refunds)
Northern Railway
2nd floor
Station building
New Delhi
110055

I have sent another follow up application also to the same address. But still no communication from that side. I am wondering how this can happen.

Same case with me... I am still waiting for that :(

Hi,

I am facing the same problem and we do not know whom to approach, if not by Mr. A then who is A's boss?
These are my TDR details.

PNR Number [protected] Booked On 5-4-2009
Transaction ID [protected] Ticket Type eticket
Class 3A Internet Service Charge Rs 40.00
Date Of Journey 21/6/2009 Ticket Charge Rs 7617.00
Bank ICICI Total Rs 7657.00
Train No 2513 Railway Zone NF
From Station SECUNDERABAD JN(SC) IRCTC Zone Chief Regional Manager/Eastern Zone/Guwahati (IRCTC) Guwahati
To Station GUWAHATI(GHY) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 PK Choudhury 55 Male 0000 Booked
2 Madhuchandra Cho 50 Female 0000 Booked
3 Pushpam Choudhur 22 Male 0000 Booked
4 Anjali Choudhury 55 Female 0000 Booked
5 DK Choudhury 65 Male 0000 Booked
6 Arati Choudhury 68 Female 0000 Booked



Reason For TDR : PNR status was not confirmed,
passengers couldnt travel.
TDR Status : CCM Registered
Reference No : ekt[protected]
TDR Zone : NF
TDR Filing Date : 29-Jun-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

I am waiting !!!

IRCTC — Refund not received against TDR filed on 01-05-2010

Dear Sir,

I have filed captioned TDR on 1 May 2010 and understand refund should be made within 90 days but still awaiting for refund.

Details are attached and apended below for your reference and request to do the needful ASAP.

Transaction Details:
PNR Number: [protected]
Ticket Type: eticket
Transaction ID: [protected]
Booked On:[protected]
Class: 3A
Railway Zone:SER
Quota: General
Date of Journey: 29/4/2010
From Station: KRISHNARAJAPURAM(KJM)
To Station: HOWRAH (HWH)
Bank: ICICI
Total: Rs.2746.00
Internet Service Charge: Rs.20.00
Ticket Charge: Rs.2726.00
IRCTC Zone: Group General Manager-1/Eastern Zone (IRCTC) Kolkata

Ticket Details:
S#-Name-Age-Sex-Seat-Res-Status
1-DEEPANWITA SIKDA-39-Female-0000/-Booked (RAC)
2-SALONI SIKDAR-13-Female-0000/-Booked (W/L)

TDR Details:
Reason For TDR: Partial Confirmed & Partial Wait Listed
TDR Zone: SER
TDR Status: Forward to Railway
Reference No.: ekt[protected]
Refund Status: Refund under Process
Refund Date: Not Available
Refund Amount:Rs.0.00
TDR Filing Date: 01-May-2010

Request you to look into the matter and kindly refund the amount ASAP.

Thanks for your prompt response in anticipation.

Best Regards
Samir Sikdar

D/S,
NO REFUND HAS BEEN RECIVED FROM RAILWAY(IRCTC)AGAINST TDR AS PER
DETAIL ATTACHED HERE
THANKS



Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On:[protected] Class: 2A Internet Service Charge: Rs 20.00
Date Of Journey: 27/1/2011 Railway Zone: IRCTC Bank: SBI
Total: Rs 529.00 Train No: 18030 Ticket Charge: Rs 509.00
From Station: BHILAI PWR HS(BPHB) Quota: General To Station: NAGPUR(NGP)
IRCTC Zone: IRCTC


Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 RK TIWARY 51 Male A1 0017/ SL Booked



TDR Details
Reason For TDR: Train Late More Than Three Hou
rs And Passenger Not Travelled
. TDR Status: Forwarded To Railway Reference No: ekt[protected]
TDR Zone: CR TDR Filing Date: 28-Jan-2011
Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00







Copyright © 2011 - www.irctc.co.in. All Rights Reserved
Compatible Browser 43

I HAD CANCELLED AN E-TICKET ON 23/02/2010, BUT TILL DATE I HAVE NOT RECEIVED THE REFUND. PL DO THE NEEDFUL.


My email : [protected]@yahoo.co.in, [protected]@rediffmail.com

M - [protected]


ENCL : THE COPY OF TDR

Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On:[protected] Class: SL Internet Service Charge: Rs 15.00
Date Of Journey: 22/2/2010 Railway Zone: WR Bank: ICICI
Total: Rs 811.00 Train No: 9322 Ticket Charge: Rs 796.00
From Station: RJNDR NGR BIHAR(RJPB) Quota: General To Station: INDORE JN BG(INDB)
IRCTC Zone: Group General Manager/Western Zone (IRCTC) Mumbai


Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 MANOJ KUMAR 34 Male S8 0065/ LB Booked

2 SIMA DEVI 29 Female S8 0066/ MB Booked



TDR Details
Reason For TDR: Passenger Not Travelled. TDR Status: Forwarded To Railway Reference No:ekt[protected]
TDR Zone: WR TDR Filing Date: 23-Feb-2010
Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00

Dear Sir,

I have already filed TDR against PNR No. [protected], details of the same are given as under -

Date of Filing of TDR : 05.01.2010 (Rail Ticket online)
PNR No. : [protected]
TDR Reason : Train was running by 16 hrs. late
Passenger name : S. K. Srivastava
Passenger email ID : [protected]@ntpc.co.in
Passenger Mob. No. : [protected]

Passenger address details -

S. K. Srivastava
Sr. Vigilance Officer
NTPC Ltd. , RhSTPP
PO-Rihand Nagar (Bijpur)
Distt.-Sonebhadra (U.P.) 231223

Agent Code : done6628 (BP[protected]

Morethan 1 & half years has already elapsed and refund has not been materialised till date. Kindly expedite the matter.

Ref No:-ekt[protected]

Dear Sir,

I have file above TDR as on 17.08.14.But till date no refund has
receive by us. Why this one is taking so much time.

Regards,
Mukesh Jodhani
[protected]

Sir,
I have filed the TDR on 19-Sep-2014.But i didnt receive any refund till now.Please find the details.

PNR Number: [protected]
Cancellation ID: [protected]
Reason For TDR: Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel.
TDR Filing Date: 19-Sep-2014 18:13:50 HRS
Registration No: MSR250914W18782.
Kindly do the needful.

Regards,
Manimekala M

Dear Sir/Madam,

I have booked E- ticket and the PNR Number : [protected].
Transaction ID: [protected]
Train No./ Name: 18109/ROU MURI JAT EXP
Date of Journey: 09-Sep-2014
Date Of Boarding: 09-Sep-2014
Date of Booking: 17-Jul-2014
From: DELHI (DLI)
To: JAMMU TAWI (JAT)
Boarding At: DELHI (DLI)
Resv Upto: JAMMU TAWI (JAT)
Quota: GENERAL (GN)
Class: SLEEPER CLASS (SL)
Ticket Type: E-Ticket

I have filed the TDR. TDR Details are as follows:

Reason For TDR: Passenger Not Travelled.
TDR Filing Date: 08-Sep-2014 10:18:24 HRS
TDR Status: CR Registered Cancellation ID: [protected]
TDR Zone: NORTHERN RAILWAY (NR)


I am entitled to get my money back if I have not travelled on a ticket.

Request you to look into the matter and return the amount as early as possible.

Dear Sir/Madam,

I have booked E- ticket and the PNR Number : [protected].
Transaction ID: [protected]
Train No./ Name: 18109/ROU MURI JAT EXP
Date of Journey: 09-Sep-2014
Date Of Boarding: 09-Sep-2014
Date of Booking: 17-Jul-2014
From: DELHI (DLI)
To: JAMMU TAWI (JAT)
Boarding At: DELHI (DLI)
Resv Upto: JAMMU TAWI (JAT)
Quota: GENERAL (GN)
Class: SLEEPER CLASS (SL)
Ticket Type: E-Ticket

I have filed the TDR. TDR Details are as follows:

Reason For TDR: Passenger Not Travelled.
TDR Filing Date: 08-Sep-2014 10:18:24 HRS
TDR Status: CR Registered Cancellation ID: [protected]
TDR Zone: NORTHERN RAILWAY (NR)


I am waiting for response from irctc, and refund for my money back if I have not travelled on a ticket.

Request you to look into the matter and return the amount as early as possible.


Ashish Dwivedi
#[protected]

I had booked a TATKAL ticket (PNR Number: *[protected])* on 26 June 2014 for journey form Pune to Deoria for 3 passangers. After chart
preparation only one passanger got seat and other 2 passanger had WL. Hence only one passanger travelled and during journey he got TDR certificate form TTE on same day. However, just after chart prepartion I filed TDR and by mistake the reason *"Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel." *was selected inplace of *Party Partially Confirmed/Waitlisted And ***Party Partially* Travel."*
As a proof that only one passanger travelled i send the original certiifcate obtained from TTE by email and by speed post (EM[protected]IN) on 16 Sep 2014 to Shri AK Vats Sr.Executive/Refunds/IRCTC on his demand on following address
Group General Manager (IT),
Internet Ticketing Centre
IRCTC Ltd, Behind IRCA Building,
State Entry Road,
New Delhi-110055.
till date from there i have been not received any communication. whenever i call to irctc every time they are not entertaining.
As proof i am attaching all communication details held with irctc on email and TDR certificate obtained form TTE.

i want my money back.

I have filed the following complaint on [protected]@irctc.co.in and [protected]@irctc.co.in on 14th November, 26th November and 26th December 2014. But I did not get any response on this. I have also called the irctc customer care several time and subsequently called on the numbers given be customer care executive but still no body resolves my query.
I request you to consider my case.

Follwing is the email sent on [protected]@irctc.co.in and [protected]@irctc.co.in
I request you to reopen my case No. [protected]. Details are as follows. I
had filed a TDR for my ticket Ahmedabad to Mumbai Duranto with PNR No.
[protected] on 29 October 2014 itself along with the cancelation of
ticket after the chart was prepared but before the departure of the
train. Me and my husband who was coming to drop me to the station met
with an accident on my way to Kalupur Station, Ahmedabad on 29th October
2014 night and I could not board the train on 29th October. But today I
am surprised to get an email
from your office which states as follows. "With
reference to refund against PNR Number [protected] with reason
Passenger Not Travelled., it is advised that Railway has introduced
Enhanced Coaching Refund System (ECRS), through which e- ticket refund
cases against which TDRs are filed are directly registered and
transferred to the concerned Chief Commercial Manager/Refunds. Your
refund was dealt and regretted by Chief Commercial Manager/Refunds WR
under case No. [protected] with reason, As per chart, passenger has travelled ."When
I called the customer care executive I was asked to submit the proof
that I did not travelled in that train. In that accident I did not get
any major injury got the tratment done at home itself but my husband's
right soulder was badly hurt and had a hairline fracture in coller bone
and ligament tear of right soulder for which I have the doctor's
prescription. I am also a
research scholar at NITIE, Mumbai and I was suppose meet my guide on
30th october. After my accident I also wrote a mail to my guide for
informing that I will not be able to meet him on 30th October. I also
put that as a proof for that I did not travel on 29th October. Subject: [No Subject] From: [protected]@yahoo.com ([protected]@yahoo.com) To: [protected]@gmail.com; Date: Thursday, October 30, 2014 12:02 AM Dear sir, I could not board the train today. We met with a small accident on the way to station.I will be mailing you the progress in 2-3 days. Regards, VarimnaVarimna Singh Sent from my HTCIf you need you may check with my guide. (Dr L Ganapathy, Professor NITIE, Mumbai. [protected]) I
also
had a return ticket on 1st November 2014 from Mumbai to Ahmedabad
([protected]) Which I also cancelled at the same time when I processed
the TDR for my ticket Ahmedabad to Mumbai (PNR No. [protected]). I had
booked both the tickets together on 24th October and cancelled together
as I could not travel to
Mumbai. Sir,
I expect that you will take the strict and necessary action to look in
to the matter and will help me by correcting this TDR process. I am sure
you will help me to get my money refund and will also take a strict
action againt TC in the train on that day for misinformation. Please find the attached medical proof of my husband. Varimna Singh ([protected])Ahmedabad, India

Individual Senior Citizen — Printing of e-tickets

I booked the following tickets as under Chennai to Srirangam for journey commencing on 23/03/2009 by Pallavan Express AC Chair car. Confirmation e-mail from IRCTC not received but amount has been debited to my SBI Netbanking account Ref: IGO5497407 for Rs 241 on 2/2/2009. Conirmation e-mail required for this transaction

Tiruchy to Chennai for journey commencing on 26/03/2009 by I AC by Rockfort Express. Confirmation e-mail received.
In both cases I am not able to see the booked tickets list or history of booked tickets on the left hand side of the web page where only animated ads ffor booking cabs or hotels is seen. How do I get the tickets printed?

Why they need original id.. photo copy not enough??? Though we paid for ticket, If we didnot bring the original ids, , we are treated like a ppl travelling without ticketts... stupid rules..

Hi,
I went thru a similar experience in the same train. I really dont understand the rationale, why they insist on Original ID card. Who will bear the brunt if the Original ID card is lost in transit. And everybody knows how to reproduce any lost document with Government of India !!!

Even though, we cannot bent the rule, it would be great, if Indian Railway could consider the plea and revamp these rules.

One more question, why they dont ask for Original ID card for the ticket booked directly in the counter ? and why only e-ticket is undergoing this punitive treatment ?

Hello,

I would like to hightight about almost 10 months back i had booked ticket towards Managalore from yeswanthpur station and to my bad luck Train got cancelled no refund towards this still bad luck continued, went around no response even share necessary details, file TDR no response towards this.

regards

uday

Hi,

I also had similar experience on 15th Dec 09 and had to pay double ticket charge for not carrying original ID Card. Also TT refused to pay money back even after i showed him my original PAN card which I got later from my bag. Also one important point here is that the TT is very friendly to those people who dont have ticket or waiting list tickets (potential for bribes??) and allowing them to travel.

I want railway to consider the following suggetions to make this more passenger friedly.

1. Introduce a process for refunding this money to passenger after they showed their original ID card later. It can be arranged either in FROM or TO station.

2. Provide the option for adding ID card details in the IRCTC site itself (this option was there earlier and recently removed) so that it will be printed in the ticket and can be verified even with photocopy of ID card.

Regards,
Sabu.

why do they demand id, i dont think it would help, it would help only TTR to fetch for their own money. Its very easy for really a bad person to make a fake id. Person they caught without id are always innocent enough to produce fake id.

i would like to know what will be the fine if passanger is not carring age proof in case of senior citizen

I do not paid any fine even i don't have any ID proof on 13-10-10 but TT argued with me for one hour .Really if passeger looks innocient why they are behaving such way.Its very bad. They are treating like terriorist/thiefs. TT dn't have manarce and they don't have any ethics.
Rahgu

hi frend, same here i know i[censored] had nt original id TTR PENALTY ON YOUR PARENTS, BUT WHEN TTR ARRANGE THE SEAT FOR UNKNOWN PERSON, WITH OUT ID THAN NO BODY SEE THEN AS EXAMPLE IF I HAVE A JOURANAL COMPARTENT TICKET N I WANA SEAT IN SLEEPER OR A.C. COACH THAN TTR WILL TAKE ONLY PENALTY AMT. WHY THEY DID NT SEE ORIGINAL ID OR DUPLICATE ID . GOVERMENT INKI RULES INKE TODNE WALE YEH PENALITY LAGANE WALE YEH, AND WE ARE ONLY FOR SUFFER ALL-
Gaurav Sharma
Delhi.
gaurav.[protected]@gmail.com

Hi,
This is Raghav, I booked a TATKAL TICKET from a railway station ticket counter to travel from HYDERABAD DECCAN to MUMBAI CST in SLEEPER CLASS dated on 20/01/2013 which was a waiting list(49). As all my original ID Proof's are at my residence(Mumbai) i failed to produce original ID to the TTR for which he charged Rs:350/- towards fine. My TATKAL Ticket costs of Rs: 398/- and the fine i paid is Rs:350/-.
As my ticket was not confirmed and i didn't get a berth i was sitting at a corner in SL Coach, TTR charged Rs:350/- as fine and even the passengers who are travelling without any ticket has charged the same. Then why should i book a ticket from railway ticket counter instead i can directly get into the train and pay the fine to TTR, so that i can save the ticket fare Rs:398/-
And the main point here is to remember, TTR having a limitation of collecting fine of Rs:1, 50, 000/- per month. So to achieve his targets he is troubling the people who are travelling with a valied ticket. This is not at all a fare part towards the IRCTC.
I request you to make some changes in your TERMS AND CONDITIONS so that a normal passenger wont suffer at the time of journey.
Note:
Please allow the passengers to travel when they produce their XEROX copy of ID proof. Most of them will not carry their original ID Proof for the fear of loosing/Theft of their wallets.
Also the TTR's should not trouble the passengers to reach their Target's(Rs:1, 50, 000/- per month)

Regards,
Raghav
Mumbai

Dear Sir,

I have booked one ticket on 05/05/09 journey dated 10/05/09 from mughalsarai to hawrah, I clicked the pay option and money has been deducted from my account but i didn't get the ticket and server is showing the mesaage like this
REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?...⇄
please refund my money as the has been deducted without the confirmation of ticket
my irctc account is mintu0082
regards
Bhupendra b Srivastava

Regarding Updation my Pnr No-[protected]

sir i would like to inform you that i have booked eticket on[protected] when i was booking this ticket than that time showing WL23/21 When today i was check current status than he was show same status but right now WL is 31/28 so i request to you please update PNR NO[protected] TXN ID-[protected]
Passenger Name is Raju Gupta Journey Date[protected]

sir just now i have booked the ticket from krishnarajpuram to chennai central twice but i was unable to book ticket, and my money has been deducted from my account...so plz refund my money
namit rai
[protected]

online booking — session expired after making payment-no ticket booked-bank account debited

Hi Sir,
I was making payment through my ANDHRA BANK debit card for booking my tickets but something went wrong and now my ANDHRA BANK account is showing that the payment has been made.
10/03/2009
KINDLY LOOK INTO THE MATTER

yours sincerely
priyanka padavala
LOGIN ID:priia

Sir,
On 13th May I was booking online ticket(Howrah to Mysore) from irctc.co.in website, however after making payments and waiting for few minutes a message was displayed saying "session expired" but cash was deducted from my account and I dont know the transaction id .I made payment from SBI debit cum ATM card.Kindly help to refund my money.
Prajna J Dash
Userid- prajnadash

Sir,

Total amount has been debited, But tickets are not booked

Pls clarify

Thanks

I have booked a ticket from ManaBar(MVF) to Bhubaneswar (BBS) on 7th July 2009 but after payment the session expired. I booked the ticket for 10th July 2009 .Its did not generate the PNR No, not event send any mail. I have paid through ICICI debit card. Kindly help to refund my money.

Ashok Kumar Howlader
User Id : ashok_1357

I have a same problem i booked a ticket from delhi to tatanagar on 25th july 2009. but in between session expired and my money is deducted but didn't get a ticket.

ishan
ishanishu9

Dear Sir,

I have booked ticket from Sec'bad to Erode on[protected] in two times. But the transactions were not executed but the amount is debited to my Bank account & got the information that the amount will be credited to my account later stage. But till date the amount was not credited so far and request you to look into the same and do the needful.

The transactions reference no. [protected] & [protected]

Regards,

Thejeswara Rao K

Sir, i booked 2 e-tickets on[protected] from IRCTC.CO.IN
1. one ticket was from vijayanagarm to Dhupguri(dqg) pnr no: [protected], amount to be deducted is Rs. 1329 but it deducted thribles amount ie 1329*3= 3987Rs that means i paid thrible the cost

2. another was from Dhupguri(dqg) to Howrah jn(hwh) pr no: [protected], the amount to be deducted is Rs. 1067 but it deducted double the amount ie., 1067*2= 2134Rs that means i paid double the cost
so, i request you to kindly look into tthe matter and get my extra payment refunded

sincierly yours,
thirupathinaidu

To day on 19th march i made payment against transaction no [protected], the amount deducted from my sbi account but i did not receive any ticket.Please do the needful as early as possible.

regards
joydip chakraborty

i was booked through irctc.co.in(guffy_in) train no..2907 bdts to nzm for 2 ticket fare is 855 by itz cash card amount is deducted but ticket and pnr no not issue so i askeing where my amount gone pls refer and revert my amount or ticket will issue me as early as possible

Dear,

On 04/05/2009 I have booked a ticket, instead of ticket confirmation i got the error message, REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?...⇄ .

I request you to help me in this regards. I am looking forward for your kind response.

Thanks a lot in advance.

With Warm Regards,
Pushkar.

I have booked ticket from Gwalior to delhi tofro 11th of june 2009.The money have been deducted twice for booking the tickets but till now I have not recieved any tickets.
kindly look in to the matter and guide me what shall be done in this case
Dr S.S.Yadav
Indian Institute of Technology Powai
Bombay-400076

Dear sir,

To day on 3 rd june i made payment against Bnagalore to Rajamundry Journey Ticket, Amount of Rs 325/-, the amount was deducted from my sbi account(Ref no IG[protected] FOR IRCTC .CO.IN Transaction. but i did not receive any ticket.Please cancil this transaction and send my money to my account As earlely as possible.

thank you sir,

Yuors sinciarly,

shankar d.

dear sir, today i am booking a e.ticket of indian railwayson 26/6/09 from delhi to hoshiarpur from our two account number of itz cash which are[protected] and[protected] and our ticket has not been booked due to some error but our money has been cut out from our cards which is around 375 so plz transmit that cutted amount to our accounts . for further details plz contact me my cell. no is [protected] and my email id is [protected]@gmail.com

dear sir
i booked a ticket from the site irctc.co.in on the date 13th feb. 2009. the ticket was from HBJ to NWRZ
The amount that should have been deducted is Rs. 946. but they deducted the double amount. that means i paid double the cost of the ticket. at first i thought that it is a mistake and the extra amount will be added in my account within some days but it hasn't happenned yet.
so, i request you to kindly look into tthe matter and get my extra payment refunded.

sincerely yours
mahmood khan

I TICKET BOOKING AT 18 TH AUG TRAIN NO 6609 COVAI EXPRESS TICKET PNR NO [protected] FOUR TICKETS AMOUNT DETITED NOW I CANCELL MY TICKRTS NO HISTRY FOUND MY ACCOUNT PL CANCELL THE TICKETS TODAY NOW

today on 19-09-09 an amount of Rs. 966/- has been deducted from my account but ticket is not issued.
Reference No. [protected]ig11126496 Tr to [protected]. please help and refund the amount on my said account. Thanks.

deduction of amount without booking of ticket
dear sir
i booked a ticket from the site irctc.co.in on the date 27th sept 2009. the ticket was from HWH to BKN(PNR no.-[protected])
The amount that should have been deducted is Rs. 1805 but they deducted the double amount. that means i paid double the cost of the ticket. at first i thought that it is a mistake and the extra amount will be added in my account within some days but it hasn't happenned yet.
so, i request you to kindly look into tthe matter and get my extra payment refunded.

sincerely yours
sunder lal purohit

I tried to book a ticket through IRCTC on[protected]', for train no . 6603 leaving Mangalore on 25-11-09 .Due to some error, the ticket was not booked.But an amount of Rs.770/-was deducted
from my account.Tran.ID--[protected].
Same day I have retried for another chance. But this time also ticket was not booked.An amount
of Rs.567/- was deducted.Tr.ID--[protected].
So a total amount of rs.1337/- was deducted. Please do the needful for speedy return of the amount
T.A.Shanavas
[protected]

IRCTC — double amount deducted

i booked a ticket from irctc website on 23/06/2010 from secunderabad-balasore sleeper from my id [protected]@irctc.co.in on faluknuma express(2703).i booked a single ticket but it has deducted twice from my s.b.i account .my transaction id was[protected].plz take needfull steps as soon as possible.


my mail id is [protected]@hotmail.com

yes this is right sometime i also suffers this types of problem and ticket collector want extra money as bribe for provide actual alloted seats, , , and this type of problem is generally occurs for window seats...
i hereby want to pull the attension of irctc to prevent this type of problem...

Dear sir/madam i booked my ticket from Bhuj to Delhi on 02/04/09 through my irctc login id, but trancition shoed fail but Rs.1021 was deducted my sbi debit card.i received mail by [protected]@irctc on 03/04/09 by Pllavi.
i forwrded this massage to [protected]@irctc, again she maild me pls send me scanshot of bank statement, i have done same and forwarded this massage 3times but till date i cant receive any reply. I trunkled your custmer care on phone, she said i m forwardig this coplaind to settlement departmet but i did not get any solution for above so kindly suggest me what will i do next.

regards
Niranjan jha

[protected]

I have login on IRCTC.CO.IN for my reservation from mumbai to varanasi for date19/08/2009, the amount of RS.1189 is deducted from my account but reservation reservation latter is not recieved from irctc, t,

I have login on IRCTC.CO.IN on 5th nov for my reservation from Kacheguda to Mathura in train no. 2721, Nizamuddin Exp for date 07/11/2009, the amount of RS.567 is deducted from my SBM account of Transaction with authorized reff no. [protected]IG12806228 but reservation reservation has not been completed. In my 'Booked tickets' history transaction has not been booked.

Dear Sir,
To-day at 5.45 pm I tried to book a ticket for lalkuan from sitrapur ner the ID code is [protected] all functions were going normal and payment of Rs 302.00 was made from HDFC Bank but at the final stage the site or my system became held. Therefore you please see the matter and refund the full amount and informe me at the earliest

It has been resolved. The service refunds the money whenever they find such a mistake.

hmmmm! This kind of things generally happens, but people don't find time to go against with it. That encourage this government sheeps better advantage...

I agree with it. He is not supposed to take money from passengers purse. Is he really a staff or you have been cheated with some culprits? confirm it...If it is really a railway staff...its bad..

some railway staff. wht 2 do?

bad treatment and harassment, btb N.Joseph are u the one who studied at St. Peter's college...2002 batch?

Indian Railways — Railway Squads misbehavior

To,

Respected Sir,
Public Grievances,
Southern Railway,
Park Town, Chennai - 600 003.


Nicksan Joseph
Chennai.
Ph: [protected]

Sub: Need to report the misbehavior of a Railway Squad towards passengers.

The complaint number which I have already given at kollam railway station: 355900
My e-ticket PNR number: [protected]
Train Number: 2695
Receipt number of the fine charged: AA 459172 (only to identify the staff)

Mistake happened from my side:-
On 06-Feb-2009 I was traveling from Chennai to kollam. I was failed to produce the identity card in original as mentioned in the eticket. I had only attested copies of identity card with me that time. And I’m very much agreeing that I am supposed to pay the fine as per the railway rule. However the way the squad behaved with me is really harsh and unkind as described below.


My Complaints:-
1. Since the incident happened at around 5.00 AM early morning I couldn’t realize exactly what is going on around me. The squad is grabbed my purse and took some money from my purse and gave me a receipt of Rs. 731 which I am really supposed to pay as I was failed to produce the identity card in original as mentioned in the eticket. However here my complaint is How come a railway employee is permitted to take money from passengers purse without their permission?

2. Since I was shocked of his harsh behavior to me, I am not able to check how much money he has taken from my purse and later I could guess more money has been missed from my purse. I would like to know how much money he has taken from my purse exactly. How can I confirm this?

3. After taking money from my purse he has thrown the purse to the middle birth and gave me the receipt and disappeared. That time, even I got a thought, probably he is not a railway employee instead I was cheated by somebody else.

Another thing which I would like to notice is the transaction ID which is in the eticket is system generated now a days. I wonder when the squad asked me at first about the Identity card with the same auto generated ID. Is he not educated by the railway authority about the latest happenings?

And I am still thankful to railway, as it has some set of good employees except the very few like the one here.

However, I couldn’t understand if there is any progress (probably no value) for the complaint I have given to the station manager at kollam. Not sure?

I am not going to gain anything because of this complaint and personally I don’t expect anything. Still I find sometime for this because I want others shouldn’t get a bitter experience like this and not to spoil the goodwill of this big organization.

This sort of employees are really shame for other Railway employees and even to Indian Railway which is considered as the largest rail network in Asia and the worlds second largest under one management.

The receipt number would help the authorities to find the person. I’m looking forward for a better response and eager to know what Railway can do on this.


Thankfully,
Nicksan Joseph
Ph: [protected]

That staff is a robbbbbbbbbbbbbber from irctc...

I too had the similar experience. I was roughed up by the railway MMTS squad for travelling without a ticket on the platform while walking towards the ticket counter. I have put my complaint in writing in the complaint register at the station masters office. The public grievance page on the SCR webpage makes its clear that complaints written in the book are dealt with and a reply is sent to the complainant in 10 days and is usually stuck to the back of the page in the complaint book in the register. I made a mistake and paid for it but never expected to be man handled and harassed for that.
Your case seems to be of a serious nature. You should pursue it in some local court. You have every right to do so. You have acknowledged to the crime ( In the eyes of the squad) and are done with it.

I would like to appeal to all the country men who can read this, have a connection the internet and can efficiently deal with such issues with more ease. First thing is to immediately register your complaint in the register if you are sure that you are correct. Every station has a register and no squad can take you to a police station and keep you there overnight for not being able to pay up the fine amount.

Its true that some are breaking the law and need to be strictly dealt with but they also need to consider the circumstances under which the wrong act was committed. They need to educate people and treat citizens with atleast some minimal courtesy. I know that this wont have any impact on the railways but what we do as citizens will definitely bring about a change.

i am an advocate at Kannur. On 11..02.010 I went to ticket counter No 1 for two tickets to calicut worth Rs 62/- I had given one hundred rupees with two coins of Rs 1/- each..Immediately the ticket seller asked to give Rs.10/- as change. Time is abvout 6. 40 a.m. I was having no change of Rs. 10/-.I had already given Rs2/- inorder to avoid the coin scarcity. But the ticket seller at Counter No 1 was very much irritated against me and told me to get away from the ticketr counter and approach with Rs 10/- I told him that train arrived at station and cannot get the change as he required. Infuriated by my answer he befgan to irritate and scolded me asking, " are you not coming from your house. why you came here withgout change. Balance wiil be given only ongettingRs.10/-I wsa very much astonished. I was behaved just like a begger. The approach of the ticket seller was very indescent. I am aged 57 years. I felt it very much seriously."