Indian Railways Complaints & Reviews

We supposed to travel the train # 12879 on 07-feb-2018, pnr # [protected], from jharsuguda to bhubaneswar. We had a flight from bhubaneswar to bangalore on 08-feb-2018, 10.30 a. M.
For medical reasons. When we checked the train timing before boarding, it was running 4 hours late and we could not cancel the ticket as it was booked on tatkal quota. We did not board the train.
We had to traveled by bus and could not board the train.

Today when i tried to book for tdr, i could not book online.

Please support me file a tdr and refund my booking amount as we could not travel due to train delayed for 4 hours.

In case of delayed train more than 3 hours, how passenger will get to know before departure.in this case it is totally indian railway's fault and i am not allowed to book tdr.
Due to indian rail's delayed service i lost more than rs. 3000 and had to arrange new transportation for me and my parents and it was for my father's medical case.
Who is responsible for our inconvenience.

I had booked 3 ac iii tier tickets in ndls sealdah rajdhani journey date being 15/03/2018.
Although i opted for a lower berth but was allotted an upper berth instead. My wife of 55 years was also allotted a upper berth. Actually no lower berth was allotted although there were 128 vacant berth at that moment.
I have already complained in this matter and hope that this complain will also go the same way.

I am travelling in train no. 12140 sevagram express from jalgaon to vhusawal on 8th of march 2016 at 4.20 pm. My pnr no is [protected]. Out of my 4 seat 2 seats are confirmed but remaining 2 seats is wait list. No any tte visited my seat and not cleared the wait list seat. But on the other side non reserved people are sleeping on births and reserved people's are standing.
Many people are travelling without ticket who are not supposed to board on train. I am having reservation but in-spite of it i am not able to get my berth due to sleeping of non reserved people on the births in the train. I searched for tte who can help me but in-spite of being on his duty he was not present near by the train so as he can solve my and other passenger's problem. Then i approached towards ac bogie which was 5 compartments behind it. There i contacted ac - tte whom i told about my problem, but he irresponsibly answered me to get back to my coach where i'll find sleeper coach tte who was not present there on his duty.in this mixed confusion and running suddenly the train whistle blowed and the train went away i catch the running train due to such irresponsibility of tte who are supposed to help passengers but they didn't, who allowed people without ticket to board on train. Because of this only, i mentally and physically hardened
Pnr no. : [protected] (12140 sevagram express)

Note:
(1) my complaint is that if any tte was on duty on coach no. S-3 then where was he?
(2) if railway didn't appointed any tte in that particular coach then it was railways mistake due to which many passengers suffered.
(3) in these circumstances when i reached ac-tte his attitude was not good towards the fellow passengers he was irresponsible which didn't suited any public servant's behaviour.
Lost which i have suffered due to this irresponsibility of railways:
Moreover i get physical and mental harrsment
Therefore, i request you to refund my above amount and please take appropriate action against the tte whose absence resulted in this, so as no more people need to suffer this type of mental stress in further future
Vishal nemade
Mob. [protected]

Sir,

We would like to bring to your notice our plight at nizamuddin parcel office, apathy of the staff, consequent callousness and hardship caused to us. We have booked two packages [prr no: [protected] and [protected]], each containing 8 items from visakhapatnam to nizamuddin on 2/3/2018. These packages contained wooden cot parts for furniture. Messages were sent after booking of these packages. However, later no communication was made to us regarding loading or unloading of these packages. Anxious to know the status, we reached the parcel office on 7th march 2018 at 11:00 am to enquire.

Then the drama unfolded, we were made to run a marathon from one platform to another and godown and so on. Nearly after 3 hours, some items (7 out of 16 pieces from 2 packages) were found. With respect to the remaining, we were told to contact visakhapatnam parcel office where the booking was done. We could not do that immediately. We sought a remedy to our travails from the unrelenting staff [sh s. D. Meena/cpsr, sh ganga ram/ delivery clerk and 6th no. Platform parcel clerk] who were merciless.

Out of despair we approached the station director who directed sh. Sd meena, cpsr to release the received items (7 in no.) after duly filling in the unloading status in computer. The same was done after further 2:30hrs delay lasting till evening (5:30 or 5:45 pm). We also complained about the attitude of the delivery clerk (Sh. Ganga ram) to the cpsr in writing to let him know of our hardship.

Notwithstanding these events, our packages haven’t been completely delivered yet. Therefore, we would request you let us know the shipping status of the remaining 9 items and also direct concerned staff to trace those packages and deliver to us.

Thanking you

Mrs. Poonam singh chief reservation counter domingarh gorakhpur always doing miss behave with cancer patient she always allot upper and middle birth and last seat like 61 and 62 and always asking for many i d proof hospital proof etc etc it is very painful for a cancer patient her voice is too much loud this not a behave of a senior staff. Just do needful in this reference..

Unable to verify adhar card for passenger while booking seats through IRCTC portal. See attached screen shots. Please call me.[protected] or email me at anil.[protected]@ibsplc.com

I have emailed to [protected]@irctc.co.in several times. But got no reply. I tries calling many phone numbers of IRCTC help desk and other places. But no body gives help or most of the phones are wrong numbers.

The train gangakaveri express (Train no.12670) was delayed by 3 hours from its actual time of 10.40 am at jabalpur station on 13.02.2018. When i entered in the coach ha1 and approached my berths a/1 & a/3, it was pre-occupied by passengers. However, i searched for tte/in charge and met tte-mr. Mohammed shabbir whose name plate was missing, further afterwards he asked me my pnr no. And he scrolled the reservation chart and said only one seat is reserved in the name of mrs. Varsha kharpate (My wife). Afterwards he miss guided us and took us to b5 coach (Iiird ac) and offered us two lower berths. When i repeatedly asked him that sir the tickets are of 1st ac why you have allotted us b5 (Iii rd ac) then in an arrogant manner he replied to me that you have iiird class tickets and humiliated me in front of all passengers. Further, after repeated and polite request of mine he took us to our allotted seats in coach ha1 (1st ac) and said to the passengers who were seating on our berth to vacate the seats. The tte behaved like he is the owner of indian railways, mis-guided us and has very low knowledge of reservation chart. Meanwhile, in the whole process we have to search him again and again along with luggage in my hand. Further, i am a heart patient and had undergone cabg (Bypass) surgery and knee surgery, also my wife is bp patient. Suppose in this whole process of exertion and miss-treatment if something would have happened to us who would be held responsible?. Please compensate us and take necessary action on the concerned officer (Mr. Mohammed shabbir) at earliest. Please take immediate action in this regard otherwise only one option would be left with me to go to consumer forum for "trouble and lack of service".
Further, i had filed a complaint against this case in railway’s coms (Complaint no.-w/ne/bsb/[protected] portal on 13.02.2018 and last time when i checked the complaint status it was written that the complaint is closed and further reply will be given on my address but it’s been 13 days we have not received the decision copy. I have also sent a letter to sr. Dcm, jabalpur on 24.02.2018 stating that i have not received the decision copy since the final decision was taken by him in complaint. My son also tweeted regarding the same to you on 23.02.2018 at 5.24 pm.

Sir, my name is raja pandi.
I was travelled monday (05/03/18) night (9.45pm to 7.00am) train of rameswaram exp., (Rain no.16102)
To mambalam station (Chennai) in unreserved coach. And someone stole my back-bag when i was sleep. I surely know, i keep my bag till when arrived pudukkottai, so i hope someone stole my bag into pudukkottai station to trichy station.
I put my tc certificate, phone, golden daller, 700 rupees money and my aadhar voter id card details..
Pls i kindly request to you for help me..
Thanking you.
My phone no. [protected]

The train number 12722 which was started on 04-mar-2018, didn't halt at station named bellampalli (Bpa) properly so passengers couldn't even board the train. All the passengers who were about to board in bellampalli station couldn't step in train mostly at last compartments. The train was not halted not even per minute as per the guidance. Is there anyway to take action on this incident and how can we refund the money?

Date[protected], train 01663 scheduled arrival time at pune was 10:45 am but it got delayed by almost 4 hours and arrived pune station at around 2:40 pm. Also whole train was vacant while during booking the tickets it was showing waiting list. And now this train is running 8 hours late, this is really disappointing. Train is standing at outer areas unnecessarily where we can not even have dinner as there is nothing outside. All other trains which were scheduled after 7 hours of this train have been crossed but this train is still standing unnecessarily.
This is really pathetic.

Please refund our amount as this is the wastage or our money and time. Also we are not gonna book this train again.

Please take action and refund the amount.

Hello sir/madam,
In the several premier trains like shatabdi, rajdhani express etc.. For every passenger 1 litre water is provided in a plastic bottle as a compliment during travel. This produces 1000s of plastic bottle waste everyday. The railways, should stop providing water bottles to passengers and encourage the passengers to bring their own water bottles.
Railways, can provide clean water dispensed from huge cans in the train compartments. As passengers carry water in other trains, they can bring their own water and use in the journey.

Plastic generated daily from railways, does not go well with the swach bharath campaign that is being done all over india. If we calculate the amount of plastic bottles generated every year as waste from railways, it goes to millions.. Please stop providing water is use and throw water bottles.
Thanks,
Thenmozhi arunan

Sir we are traveling in vishakhapatnam to narasapuram train 57265, night 8.05mins in that train tc was behaving like rude and using indescent words on passengers... Pls kindly action on him... Our pnr status is changed to rac, tc will sell the seats to who are traveled with general ticket in reservation bhogi.. We are asking for canceled seats but he is using some volgure language what we are doing here in this train.. We are very helpless and see what he is doing here...

We have booked 5 pvc bags of fire personnel uniform from baroda to bina vide prr no.[protected]A8950812) dated 23.2.18 for the use of our fire personnel working at site. The parcel was loaded on 23.2.18 from baroda in train number 19165, however till date the parcel is not delivered at bina. The parcel containing firemen uniform is o[censored]rgent nature and for the use of fire personnel working at bharat omar refineries ltd, bina. You are requested to look into the matter and do the needful for the immediately delivery of the said parcel at bina without further delay. The above said prr receipt and the online status as on date is attached herewith for your ready reference.

Hi,

To get disabled certificate which is useful to book train tickets from irctc.co.in from handicapped quota, i have submitted 3 sets of photo copies of all required documents @ samalkot railway station on 24-nov-2017. They confirmed, i will get an sms to my mobile number ([protected]) within 3 months, then i have to contact vijayawada railway station to get an unique id to book online handicapped tickets. But no information, please help me.
My name : srivenkatasrinivasreddy nallamilli
Aadhaar no:[protected]
Id no. Of person with disability[protected]

Thank you

I have booked a steel trunk on 20-feb-18 at parcel office chandigarh to yesvantpur jn. Till date i haven't received it. Also i am not able to track it from any way. As a defence personnel it is not possible for me to make querry daily at parcel counter office yesvantpur jn.
It is my humble request to do needful.
The steel box carrying household items, without these i am facing many difficulties.
Receipt no. M - 071663 dated 20-feb-18.
Ypr. P-01

Today i starred travel from matunga road station. I told to ticket booker please give me ticket for boriwali via dadar and he given matunga road to mira road suddenly local came to the station and i did not checked ticket, in train tt cheked my ticket and told that is not genuine ticket give money than i denied. I showed my ticket and requested to ticket checker please see i paid full money than why i will pay fine than suddenly 2nd ticket cheker came and started telling double meaning words in front of my wife, this is reputational loss for me. I want compensation for this and take appropriate action against ticket cheker.
He used unethical language in front of my wife and this things i canot tolerate.
I hope u will take serious step against this issue.
Even they was not bothered about complain, nobody can do anything about them.
Even they threatend about for 3 days jail.

From: cs p. K. Krishnamurthy
Date: fri, feb 23, 2018 at 4:17 pm
Subject: change of details in profile
To: [protected]@irctc.co.in

Dear sir,
I would like to bring to your kind notice of the changes i have been trying to make in my profile in the irctc site but could not do it successfully. I tried the help desk nos but in vain for the past three days. Hence, i decided to putforth my problem in writing as below"-

1. Alteration in spelling in my name and also addition of middle name required as below:
Existing: pazhyanur krishnamurthy.
To be corrected as: pazhayanur krishnan krishnamurthy;
Pan: abhpk1408l
Aadhaar no:[protected].
Gst registration n: 32abhpk1408l1zw
Email id: existing: [protected]@eth.net
To be corrected as: [protected]@gmail.com
Hope you will arrange for correction of the same.
Regards,

Cs. P. K. Krishnamurthy, f. C. S.,
Partner,
Jkm associates,
Company secretaries,
28/731, k. P. Vallon road, kadavanthara,
Ernakulam, kochi - 682020.
Ph:[protected]/cell: [protected].
Email: [protected]@gmail.com

I already raised the complainant, which is showing resolved with any update to us please find the complaint below: indian railways complaint status update [id: 1876629]

My sister was travelling from chennai to erode in train no 12679 coimbatore sf intercity express (Mas-cbe) on 23-feb-2018 around 20:00 hrs. She missed her gold chain while washing her face in washing sink. She tired to pull chain but ppl stopped her to do so.

Please do needful to find chain back.

Compartment number - d2

Chain details - dollar chain with white stone (2.25 sovereign)

Location : after sankaridurg station

On 25/2/2018 we were travelling from allahabad to guwahati along with three ladies and two of them are senior citizens. Due to my mother who is 78age and has walking problem, we borded at mugalsarai at 01:37 hours (Midnight) instead of allahabad as we have confirmed tickets of rajdhani 12424 (Two tier); because the rajdhani stops for 10minits at mugalsarai instead of 3 minute stoppage at allahabad. Unfortunately we couldn't informed thus the rule of 24 hours earlier but at mugalsarai station verbally i 've informed to the station manager 4 hours before and he assured that for one station its not an issue. As we entered the train our all seats has been already occupied by other pesengers, when i enquired the matter about our seats with the ttc (Mr. Y. K. Rana) he misbehaved with us, by using unconstitutional languages, moreover he threaten us to thrown out at the next station by the support of those pesengers whom he has alloted our seats against bribe (Taken money from those unauthorised passenger without issuing any proper railway receipts). After lot of hurdles ttc later somehow convinced and we have managed to get back our seats. During these period about more than an hour both the senior citizen ladies were somehow managed to sit on other passengers seats. My mother is an arthritis patient and she is depends on wheel chair mostly.

This is very shameful and unasspectable such type of behaviour from a duty officer who also was under drunken condition (Mr. Y. K. Rana ttc).

Therefore, this is my humble request to kindly take an proper action against the said person so that he learnt a lesson. Else he will be continuing such ill-treating behaviour with future citizens/passengers in his further duties.

Thanks

Ashim b bordoloi,

[protected]Mobile)

Pnr no [protected]. Seat no :a3/8, 10, 11, 12, 15.

I am senior citizen and was to catch train no 12319 from kolkata for farukkabad at 1310pm on 28 feb 2017 with my wife. For that i booked a train 13118 from naihati to kolkata station which was scheduled at 1030am and reaching time at kolkata stn at 1120am. Unfortunately, that 13118 train was too late and i couldn't catch my main train i. E 12319. And i was helpless at this age. I approached to staion master but i couldn't get any help. I didn't get ant refund of ticket money even after not boarded due to of late of 13118 train. I had to managed hard to get that ticket money. Once i am not traveling this train, my seats will be alloted to another by taking money or something, but what about my money for which i had struggled to afford.