Indian Railways Complaints & Reviews

I booked ticket pnr number is [protected], train mas-adi express. Since only one ticket was confirmed and other not we didn't travel by that train and hence claimed tdr. But it was rejected mentioning you had travelled.

I dropped an email to [protected]@irctc.co.in to get the explanation that how it got rejected if i had not travelled only by that train?

Tdr transaction id : [protected]

I received a response as :
Dear customer,
Kindly note that the refund case pertaining to pnr no.[protected] has been regretted by railways. On verification railway has conveyed that the passenger (S) have/has travelled.in case you have any proof like attendance sheet duly signed by employer, alternate travelling details of not traveling then please specify so that we can again forward your case to the concerned railways to reconsider.
Regards,
Sajjan kumar kashyap
Tdr process team
[protected]@irctc.co.in

I forwarded my proofs of travelling in a different train the same day but haven't got any response. This has been for more than one month.

What is the use of troubling the passenger? Request some one to please look into this case at the earliest.

Email : [protected]@yahoo.com

Myself duryodhan boitai was travelling from kota junction to chiplun in train no 12484. When train reached near panvel station i went to near wash basin. At that time someone has stolen my new power bank, mobile with headphone. I tried to complain to tti but no one was present at this coacha1. It is a shame matter as it is 2nd ac coach. So who is going in general sleeper what will happen to them. Kindly provide necessary guard in coach and how it will not happen to others, please take action

Sir
I am routine passenger from hosur to bangalore yeshwanthpur for our day to works traveling through salem yeshwanthpur daily passenger train which used to arrive at hosur by 9am supposed to reach yeshwanthpur by 10. 30 am. Today it reached bangalore hebbal by 10.45 am which is just 2 station prior to yeshwanthpur. It is not yet started till 11 am. When contacted time office they informed due to start of toronto train from yeshwanthpur salem yeshwanthpur train will be there at hebbal till 11.30 am. After crossing toronto train only salem yeshwanthpur train will be given green signal. On behalf of passenger we bring to your notice that due to various chilly reasons like toronto passage, non existence of empty plat forms out of existing 6numbers at yeshwanthpur southern west railway never keeps functuality of its reach at yeshwanthpur for more then 5 years as evident from data collected by passenger forum. The lethargic inordinate delays on salem yeshwanthpur trains were fully absent during short tenure of sadhananda gowda as a railway minister. The public is not convinced of ongoing disorders in functuality as it affects revenue of daily on traveling employees at private factories of bangalore. Please allocate for cbi enquiry on internationally enforced delay by bangalore division time management group to find out actual truth and make appropriate corrective discipline actions on erring officials
Passenger
Raja

There is a ttec in bidhannagar railway station. I don't know his name. He is short height and dark. This particular ttec is the head ttec of bidhannagar as claimed by him. He is taking fines from passengers even if the passenger has a valid ticket. He says that the ticket is not valid. He is also encouraging other ticket examiners to do so. There is a lady who is their madam is also helping them. If a passengers do not pays then they threatens the passenger.
This particular ttec and his superior lady is the head of all these wrong doing.
Later from their conversation i came to understand that they are doing so to fulfill a target of 2500/- per day.
They don't serve for the complete duty hours. They work for an hour or so, fine innocent passengers and leave the place.
There are a few very helpful ticket examiner who helps the passenger.
I think railway ministry should take proper step against these wrong doers.

Dear sir,
Myself vikash kumar travelling in train
Pnr-[protected]
Trn:58013
Dt:[protected]
Frm hwh to bksc
Cls:sl
P1-rc, s9, 39
Charger being theft by copassenger k agarwaal who is sharing rac seat with me in same train.
His full detail is following
K agarwaal m38 pnr [protected].
I think railway will take stern step and they can track this person and put my charger back.
I will be thankful to you for this
Thanking you
Vikash kumar

I had book two tickets for my parents on 3rd december 2017, both tickets are in rac quota i. E. Rac 2 and rac 3under pnr no. - [protected] and journey date is 11th feb, 2018 from jalgaon to tatanagar. My parents are come under senior citizen category, as per my knowledge they have to get lower berths as per rule, but my mother only got the lower berth and my papa hadn't. As well their coaches are also different, one is in b1/54/ub and another in b2/28/lb.in between b1 and b2, there were two coaches a1 and a2. I am really surprised with these arrangements by railway, it is really humiliating the passengers especially the senior citizen. Please do something to improve the services because this problem my father travel in b2 only in seating mode throughout the journey. What is the meaning of reservation?

Sir,
On 10.2.2018 i tried on line booking 4 to 5 times every time debited th money from my account totalling to rs.5220. But tickers not booked. Money went to mobikwik agency authorized by railways. Please see that my money is refunded immediately.

Mmkazi addl. Director of sericulture (Rtd) iqra building shivagiri dharwad karnataka
[protected]

Hi, am ankur prakash, and traveling to ahmedabad from lucknow through sabarmati express 19168, coach no a1, seat no :-8 & 10, my luggage was placed beneath the seat at jhansi station, 2 men stepped in the coach and took our trolley bag & stepped down, it was around 8 am in the morning... But when approached the coach attendant and tte ramanuj kumar... They were clueless for what has happened... I also informed grp control jhansi, they said someone will come at ur seat to attend the complaint at lalitpur, they came we explained and in reply they said,,, will check the cctv at jhansi station and will get back to us.
My only point is this is the security in 2nd ac. And no one is ready to take the liability.

Can anyone help us to get our luggage back.

Regards,
Ankur prakash
[protected]

When ever we book a tatkal ticket from howrah to any place in india with in 30 secs all the tatkal ticket will be full. Please see to this matter.
And one more thing we have noticed when even we book a general 2nd class ticket we get only waiting list. Why is this happening. Who is this fraud booking agent doing this to make money for this. This is series matter please look into this. We are suffering from past 2 years.

Dear sir,

I have booked my scooter wide luggage way bill no 702317 dtd 02.02.18 pune to gonda jn. Thr t no 15030 but it has found that my scooter was despatched to gondia jn.in t no 11039 when asked to rly staff i have got reply that by mistake it was happen and will be soon deliver to gonda jn. From nagpur but till date there is no any replay from rly staff. This is very very big mistake from rly staff and i am suffered for this.

Please do the needful,

I booked my bike with registration number jh05e 4195 on 27.01.2018 in utkal express (18478) with pnr no. [protected] from nizamuddin to tatanagar station. When i enquired on 30.01.2018 in tatanagar station, got information that bike not loaded yet from nizamuddin.
On 02.02.18 got sms on my mobile no. [protected] that bike is loading in train no. 18478 from nzm to tata. When enquired again on 03.02.2018 in tatanagar station got information that it could not be unloaded in tatanagar due to overloading and went to khurda road station and from then my bike is over there and no one is giving information that when i will get my bike.
This is so frustrating and now i am mentally harassed as i return back to delhi without delivering my bike to brother.

I did my online ticket as sr citizen, age-62 & my wife 53, on9/02/2018, gotupper berth in duronto from delhi to bhubaneswar, doj-15/02/2018.
But when railway has the provision to provide lower berth to sr. Citizen and ladies above 45, how it issued upper birth. Again i became bound to cancel because we both can't go up.
This is for your information that twice i did online and the same berth again allowed why.
So please go for a quiry and do the needful.

No one check my mobile charging points. Ur authority concern sent a false message. As... Indian Railways-CD: Your Complaint No.: W/ER/HWH/[protected] has been attended to and it is now closed. Please go to the given url to give your valuable feedback - http://coms.indianrailways.gov.in/criscm/common/customerFeedback.seam?compRefNo=...⇄

Respected sir,
This is to inform you that my mother in law smt. Latika sarkar is scheduled to travel from newdelhi to sealdah on 3.3.18. She is 83 years old, traveling accompanying by her grand son. Unfortunately she has been allotted an upper birth climbing which is impossible for her.
Under the circumstances, you are requested to kindly allot her a lower birth and oblige.
Pnr. No.[protected].
Thanking you,
Yours faithfully,
Tridibesh roy.
Passenger mobi no. [protected].

I'm travelling in train no 12970 jaipur coimbatore express today from chennai and got into ladies compartment at the rear end of the train since there was only one ladies compartment at the end. When i got in to the compartment i saw a big crowd of gents and ladies. Gents had occupied most of the seats in upper and lower births. I asked them to give seat for my mother and myself and informed them that it is ladies compartment. They argued that its not. I asked them to look at the board. Then they said even if its written as ladies its not meant for only ladies and they refused to get up. I called the rpf toll free number and talked to one person he asked me to check for a guard and i gave the phone to a guard who was passing by. They talked each other for a while. I conveyed him the issue and he asked me to adjust as there is no ladies in through trains. So i asked him the purpose of the board and this specific compartment. He started shouting at me and asked the gents and ladies to adjust and he said nothing can be done. So many lady passengers are standing here including myself. I understood that there is no use for the ladies compartment in our indian railway and rules are different for different trains. Iam feeling so ashamed to travel like this. Being a lady iam feeling so embarassed. There is no right for ladies to question and no use for the so called rpf and other authorities. If the rule he said is correct then i request indian railway to please remove the board 'ladies' and make it as general.

My mother hand bag was theft done on running train, train no 11019, one no [protected] on dated 07.02.18 time 4:00 am.in that bag, one samsung mobile, cash ₹1000, medicine, cosmetic items. As per secunderabad grps, guide to lodge a complaint on destination grps place, so i submit complaint on same, kindly find the attached complaint copy for same.
For this issue i already twitter to honerable railway minister and railway brahmapur grps complaint copy also shared.
I[censored] have any query, or found pls update me on below contact details.
Name:madhusudan patro
Contact no:[protected]/[protected]

Dear sir,

This is to bring to your kind notice about the pathetic condition of the pune local service. There are few things that have really concerned me which are highlighted below:

1) i am a regular first class passenger in the local train between talegoan dabhade to shivaji nagar. Now a days, the train is overcrowded in the first class compartment also and many unauthorised passengers holding second class tickets or even without tickets travel in first class compartments. There is practically no checking at all. I have not seen any tc's or any other officers checking tickets in the first class which results in many unwanted passengers boarding the train. I have seen many drunk people sleeping in the seats without any fear, also there have been many reports of pick pockets in the first class. Many times one can see unauthorised passengers sitting and genuine ticket holders standing. After 6 pm i have seen railway employees telling people to board the first class compartment as other compartments are crowded. During peak time the first class is as crowded as the general compartment and i have also seen many college kids enjoying hanging near the enterance and sitting comfortably when asked i was told that tc's dont come in first class.

2) many unauthorised railway employees (Even the class iv and kalasi) people are travelling in first class compartment and many times sitting while passengers who genuinely pay huge amount stand in the crowd on the corridors.

It is sad to see the state in which the once great indian railway has fallen too. I understand that you might be short staffed but this shouldn't stop your employees to atleast check the first class compartment once a day. If a guy who pays 10rs for a ticket or without ticket is seating in first class why am i paying for the first class ticket. When a drunk can sleep on the entire seat who is to stop someone from stealing or stabbing anyone if they know one is there to punish them. This is a serious concern to the safety of the passengers and for the money that we pay. I really don't want to pay for a first class ticket when i see people paying 10rs and enjoying the same comfort.

I have seen many complains have been registered regarding this but no action has been taken i guess pune railway board would need to homicide to wake them up. Until something happens no one wakes up that the sad truth about humans now a days. It is best to just not travel by local if the government just expects you to pay the fair and not pay any attentions to the safety of the public. I am going to consider not travelling in first class and i recommend everyone to do the same or indian railway should remove the first class compartment so that everyone is one the same playing field.

The escalators are not working in the chintadripet station for the past 3 months to my knowledge. It is very pathetic to see people walking on the escalator. The entire railway station seems to have a poor maintenance. The entire place looks unclean. This may seem to be a small problem but every small issues causes large ones. The station is just 20 yrs old but it will get worn out if it is not maintained properly. I dont know whether proper maintenance is done but as a common man i feel it is poorly maintained.

Hello sir, i am saurabh katre from akola, maharashtra i went to the railway station reservation counter and give him the form for reservation my 2seats from new delhi to akola they are filling the detail and now the time for pay as i saw there a bhim app payment accept i paid by bhim app my money was deducted from my bank and i shown the photo of approved transaction and transaction id but they told me that we did not receive the money so they did not gave me the tickets but my money was deducted please help me sir and solve my problem i have the transaction id :[protected]and the amount deduct msg from bank money is 1110.00rs time 15:18:15 money was collected by indian rail this message is shown in my bhim app... I wrote the complaint on railway board with complaint reference number : w/cr/bsl/[protected] but they did not solve my case. Please solve my problem i hope you got my problem thanking you

My purse was stolen in train no 14207 padmavat express around 2:30 to 3:00 am on 3rd feb 2018 while i was asleep. It had 14000 rupees and all my cards and adhaar card.
It is so disheartening to know that even if you travel in 2nd ac it is not safe at all.
There was no attendent in the train. Nowdays they just take little money and give seat to anyone just like that. Same happened with us. Some random person was given seat and he took advantage and stole my purse while i was asleep.

Please look into this.