Indian Railways Complaints & Reviews

I had book two tickets for my parents on 3rd december 2017, both tickets are in rac quota i. E. Rac 2 and rac 3under pnr no. - [protected] and journey date is 11th feb, 2018 from jalgaon to tatanagar. My parents are come under senior citizen category, as per my knowledge they have to get lower berths as per rule, but my mother only got the lower berth and my papa hadn't. As well their coaches are also different, one is in b1/54/ub and another in b2/28/lb.in between b1 and b2, there were two coaches a1 and a2. I am really surprised with these arrangements by railway, it is really humiliating the passengers especially the senior citizen. Please do something to improve the services because this problem my father travel in b2 only in seating mode throughout the journey. What is the meaning of reservation?

Sir,
On 10.2.2018 i tried on line booking 4 to 5 times every time debited th money from my account totalling to rs.5220. But tickers not booked. Money went to mobikwik agency authorized by railways. Please see that my money is refunded immediately.

Mmkazi addl. Director of sericulture (Rtd) iqra building shivagiri dharwad karnataka
[protected]

Hi, am ankur prakash, and traveling to ahmedabad from lucknow through sabarmati express 19168, coach no a1, seat no :-8 & 10, my luggage was placed beneath the seat at jhansi station, 2 men stepped in the coach and took our trolley bag & stepped down, it was around 8 am in the morning... But when approached the coach attendant and tte ramanuj kumar... They were clueless for what has happened... I also informed grp control jhansi, they said someone will come at ur seat to attend the complaint at lalitpur, they came we explained and in reply they said,,, will check the cctv at jhansi station and will get back to us.
My only point is this is the security in 2nd ac. And no one is ready to take the liability.

Can anyone help us to get our luggage back.

Regards,
Ankur prakash
[protected]

When ever we book a tatkal ticket from howrah to any place in india with in 30 secs all the tatkal ticket will be full. Please see to this matter.
And one more thing we have noticed when even we book a general 2nd class ticket we get only waiting list. Why is this happening. Who is this fraud booking agent doing this to make money for this. This is series matter please look into this. We are suffering from past 2 years.

Dear sir,

I have booked my scooter wide luggage way bill no 702317 dtd 02.02.18 pune to gonda jn. Thr t no 15030 but it has found that my scooter was despatched to gondia jn.in t no 11039 when asked to rly staff i have got reply that by mistake it was happen and will be soon deliver to gonda jn. From nagpur but till date there is no any replay from rly staff. This is very very big mistake from rly staff and i am suffered for this.

Please do the needful,

I booked my bike with registration number jh05e 4195 on 27.01.2018 in utkal express (18478) with pnr no. [protected] from nizamuddin to tatanagar station. When i enquired on 30.01.2018 in tatanagar station, got information that bike not loaded yet from nizamuddin.
On 02.02.18 got sms on my mobile no. [protected] that bike is loading in train no. 18478 from nzm to tata. When enquired again on 03.02.2018 in tatanagar station got information that it could not be unloaded in tatanagar due to overloading and went to khurda road station and from then my bike is over there and no one is giving information that when i will get my bike.
This is so frustrating and now i am mentally harassed as i return back to delhi without delivering my bike to brother.

I did my online ticket as sr citizen, age-62 & my wife 53, on9/02/2018, gotupper berth in duronto from delhi to bhubaneswar, doj-15/02/2018.
But when railway has the provision to provide lower berth to sr. Citizen and ladies above 45, how it issued upper birth. Again i became bound to cancel because we both can't go up.
This is for your information that twice i did online and the same berth again allowed why.
So please go for a quiry and do the needful.

No one check my mobile charging points. Ur authority concern sent a false message. As... Indian Railways-CD: Your Complaint No.: W/ER/HWH/[protected] has been attended to and it is now closed. Please go to the given url to give your valuable feedback - http://coms.indianrailways.gov.in/criscm/common/customerFeedback.seam?compRefNo=...⇄

Respected sir,
This is to inform you that my mother in law smt. Latika sarkar is scheduled to travel from newdelhi to sealdah on 3.3.18. She is 83 years old, traveling accompanying by her grand son. Unfortunately she has been allotted an upper birth climbing which is impossible for her.
Under the circumstances, you are requested to kindly allot her a lower birth and oblige.
Pnr. No.[protected].
Thanking you,
Yours faithfully,
Tridibesh roy.
Passenger mobi no. [protected].

I'm travelling in train no 12970 jaipur coimbatore express today from chennai and got into ladies compartment at the rear end of the train since there was only one ladies compartment at the end. When i got in to the compartment i saw a big crowd of gents and ladies. Gents had occupied most of the seats in upper and lower births. I asked them to give seat for my mother and myself and informed them that it is ladies compartment. They argued that its not. I asked them to look at the board. Then they said even if its written as ladies its not meant for only ladies and they refused to get up. I called the rpf toll free number and talked to one person he asked me to check for a guard and i gave the phone to a guard who was passing by. They talked each other for a while. I conveyed him the issue and he asked me to adjust as there is no ladies in through trains. So i asked him the purpose of the board and this specific compartment. He started shouting at me and asked the gents and ladies to adjust and he said nothing can be done. So many lady passengers are standing here including myself. I understood that there is no use for the ladies compartment in our indian railway and rules are different for different trains. Iam feeling so ashamed to travel like this. Being a lady iam feeling so embarassed. There is no right for ladies to question and no use for the so called rpf and other authorities. If the rule he said is correct then i request indian railway to please remove the board 'ladies' and make it as general.

My mother hand bag was theft done on running train, train no 11019, one no [protected] on dated 07.02.18 time 4:00 am.in that bag, one samsung mobile, cash ₹1000, medicine, cosmetic items. As per secunderabad grps, guide to lodge a complaint on destination grps place, so i submit complaint on same, kindly find the attached complaint copy for same.
For this issue i already twitter to honerable railway minister and railway brahmapur grps complaint copy also shared.
I[censored] have any query, or found pls update me on below contact details.
Name:madhusudan patro
Contact no:[protected]/[protected]

Dear sir,

This is to bring to your kind notice about the pathetic condition of the pune local service. There are few things that have really concerned me which are highlighted below:

1) i am a regular first class passenger in the local train between talegoan dabhade to shivaji nagar. Now a days, the train is overcrowded in the first class compartment also and many unauthorised passengers holding second class tickets or even without tickets travel in first class compartments. There is practically no checking at all. I have not seen any tc's or any other officers checking tickets in the first class which results in many unwanted passengers boarding the train. I have seen many drunk people sleeping in the seats without any fear, also there have been many reports of pick pockets in the first class. Many times one can see unauthorised passengers sitting and genuine ticket holders standing. After 6 pm i have seen railway employees telling people to board the first class compartment as other compartments are crowded. During peak time the first class is as crowded as the general compartment and i have also seen many college kids enjoying hanging near the enterance and sitting comfortably when asked i was told that tc's dont come in first class.

2) many unauthorised railway employees (Even the class iv and kalasi) people are travelling in first class compartment and many times sitting while passengers who genuinely pay huge amount stand in the crowd on the corridors.

It is sad to see the state in which the once great indian railway has fallen too. I understand that you might be short staffed but this shouldn't stop your employees to atleast check the first class compartment once a day. If a guy who pays 10rs for a ticket or without ticket is seating in first class why am i paying for the first class ticket. When a drunk can sleep on the entire seat who is to stop someone from stealing or stabbing anyone if they know one is there to punish them. This is a serious concern to the safety of the passengers and for the money that we pay. I really don't want to pay for a first class ticket when i see people paying 10rs and enjoying the same comfort.

I have seen many complains have been registered regarding this but no action has been taken i guess pune railway board would need to homicide to wake them up. Until something happens no one wakes up that the sad truth about humans now a days. It is best to just not travel by local if the government just expects you to pay the fair and not pay any attentions to the safety of the public. I am going to consider not travelling in first class and i recommend everyone to do the same or indian railway should remove the first class compartment so that everyone is one the same playing field.

The escalators are not working in the chintadripet station for the past 3 months to my knowledge. It is very pathetic to see people walking on the escalator. The entire railway station seems to have a poor maintenance. The entire place looks unclean. This may seem to be a small problem but every small issues causes large ones. The station is just 20 yrs old but it will get worn out if it is not maintained properly. I dont know whether proper maintenance is done but as a common man i feel it is poorly maintained.

Hello sir, i am saurabh katre from akola, maharashtra i went to the railway station reservation counter and give him the form for reservation my 2seats from new delhi to akola they are filling the detail and now the time for pay as i saw there a bhim app payment accept i paid by bhim app my money was deducted from my bank and i shown the photo of approved transaction and transaction id but they told me that we did not receive the money so they did not gave me the tickets but my money was deducted please help me sir and solve my problem i have the transaction id :[protected]and the amount deduct msg from bank money is 1110.00rs time 15:18:15 money was collected by indian rail this message is shown in my bhim app... I wrote the complaint on railway board with complaint reference number : w/cr/bsl/[protected] but they did not solve my case. Please solve my problem i hope you got my problem thanking you

My purse was stolen in train no 14207 padmavat express around 2:30 to 3:00 am on 3rd feb 2018 while i was asleep. It had 14000 rupees and all my cards and adhaar card.
It is so disheartening to know that even if you travel in 2nd ac it is not safe at all.
There was no attendent in the train. Nowdays they just take little money and give seat to anyone just like that. Same happened with us. Some random person was given seat and he took advantage and stole my purse while i was asleep.

Please look into this.

I have travelled to katpadi jn. On 03/02/2018 by bhagmati express from mysuru jn with family. Of three by train no.12578, in 3rd ac coach, berth nos.41, 44, &45. After reaching jolarpet jn. By 12.30. P. M. The speed of the train came down drastically to meagre10 kms for about 2 1/2 hrs. There was none to explain the reasons for the delay and there was no announcements. They could have used coach sound speakers for the reason and ease the tension of the fellow passengers who have to take some important business and etc. Etc., the train reached katpadi jn after the delay of 2 1/2 hrs.

All railway authorities, i pnr number [protected] was travelled 12649 train on 05 feb 2018, train reached at 630am at agra, agra onwards rail authorities announced, this is passenger train and travelled personnel those who have not ticket, they also travelled and train stop every local stops, reservation passengers are suffered very highly, my baggage lost and damaged, so who is responsible for damaged items and late reached train to nizamuddin railway station, this my complaint against railway authorised person, refund my travelled fare ticket for not given information..

I want to complaint about ticket agent at madhi station. Madhi come between surat bhusaval line in western railways. Ramasankar mishra brother o[censored]masanakar mishra who works as a clerk in railway at nandurbar is agent and use his brother name to book ticket. Many people are facing problem and complaint against ramasankar but station master does not take any action against him. So i request you ta take any action against him and who are guilty in this fraud.

Reservation rail ticket:
Date of ticket booking:13/jan/2018, date of journey:21/jan/2018
Transaction id:[protected], ticket status:partially confirmed and wait-listed after chart prepared. Amount:1455/-

Request a refund: tdr entered for the wait-listed passengers only
Reason for tdr: party partially confirmed/waitlisted and wait listed passengers did not travel.
Tdr filing date:25/jan/2018 20:57:22 hrs
Cancellation id:[protected]
Tdr zone: south east central railway (Sb)

Result:
Tdr status:cr repudiate
Reason for tdr registration failed:invalid tdr timestmap:partial

Hence i loss an amount of 1455/- whole ticket.
1) why indian railways partially confirmed only a ticket and make suffering whole family like this?
2) why did not eligible to get wait-listed passengers refund, even train departured, even later on chart prepared for not allocated berths??
3) why indian railways couldn't reverse the amount to originate source if services not provided?

I was travelling by jammu mail 1st ac from kathua to delhi pnr no [protected]. I de boarded the train at sabji mandi. After i deboarded the train, the train attendent called me in front of other passengers that there is only one hand towel left as he had provided two. The attendent without any proper check blamed us in front of other passengers. The attendent name was vinod and i want complaint be lodged against him as i am sure he must have found them afterwards. I have paid almost 3800 for my journey i didnt expect this kind of behaviour from the support staff