Claimed

Indian Railways Complaints & Reviews

1.3
Last updated Apr 12, 2024
Complaints 6269
Resolved
1580
Unresolved
4689
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railways

Having problems with Indian Railways?

File a complaint and get it resolved by Indian Railways customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railways
Customer Service Contacts

Indian Railways Phone Numbers

Phone
+91 11 2338 1213
2276
751
Mobile
+91 97 1763 0982
2043
624

Indian Railways Website

Indian Railways Head Office Address

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
Delhi
India
110001

Indian Railways reviews & complaints page 107

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
rajesh9245
from Auraiya, Uttar Pradesh
Report
Copy

theft of items

Address:Bagpat, Uttar Pradesh, 250615

I am travelling from jodhpur to delhi in mandor express on 19 mar 2018. My bogi no is s-8.. When train is entering in delhi cantt that time some body stollen my bag.. I kept many important documents in beg and also 50 gm gold jewellery items.. My pan card, canteen card, debit card credit card service licience also in beg. After that i am aproching to tte but dont give any responce.....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Debirupa Chanda
from Kolkata, West Bengal
Report
Copy

theft of belongings

My name is dr. Asoke kr. Chanda and i was travelling to sealdah by uttar banga express on 18th march, 2018. My pnr no. Was [protected] and i was travelling in ac 2 tier. When i reached home i realised that my gold chain and titan watch have been stolen in the train which i had kept in my handbag, since then i am feeling very depressed. I just cannot understand how this can happen and i truly feel that the indian railways should look into the...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Ranjan_1961
from Bhubaneshwar, Odisha
Report
Copy

wrong sms of cancellation of train

Dear sir,

I had booked a confirmed ticket from tata nagar to bhubaneswar on 16.3.2018 in rajdhani express (22824) my pnr no. Was [protected]. On 16.3.2018 at 6.42 i received the following sms from vk-irsmsa
"train no.22824 has been cancelled due to unavoidable circumstances. Inconvenience caused to passengers is deeply regretted."

After receiving the sms i did not go to station. But to my utter surprise...
Helpful
41 other people found this review helpful
41 found this helpful
Write a comment
Report
Copy
S
Surajtiwari24
from Lalgudi, Tamil Nadu
Report
Copy

charged extra for not taking platform ticket

Address:Bangalore, Karnataka, 560016

Sir, i am suraj kumar tiwari went to drop my brother at krishnarajpuram railway station on[protected], as train was almost arrived to the station i didn't take the platform ticket, later when t. C (Ticket collector) checked the ticket, i didnt had the ticket so i said i came to drop my brother what ever is the charge i m ready to pay, so he asked rs-1020 when i asked how it is so much then he said to pay rs 520 and he charged me then rs 520...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sunil singhxp
from Surat, Gujarat
Report
Copy

train missing due to plate form change at eleventh hour.

Address:Valsad, Gujarat, 396191

Today we were waiting for aug kr raj exp (12953) at vapi station on pf no.-01 as per announcement as well as digital display board in front my b11 coach.
But train arrived at arrival time 19:00 hrs at plate form no-3 instead of plate form no-1. With out any pre announcement.
When train arrived at pf no-3 we rushed to catch the train by lift as my 73 years old mother was on wheel chair but we missed our tarin.

When...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Visakhapatnam, Andhra Pradesh, 530004
Website:Eastcoastrailway

To
The general manager (Vig.)
East coast railway,
Bhubaneswar.

Respected sir,

Sub: illegal entry in govt. Service by producing false physical fitness certificates for
The post of asst. Loco pilot by namala sanyasi rao, provident fund no:
Npsigo70425 – request for enquiry to take necessary action– regarding.

Ref: 1) copy of 1st fir no.493/2015,...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
U
Ullas. Pai
from Colachel, Tamil Nadu
Report
Copy

no tt and no help for co-passengers issues on journey.

Address:560079

Pnr no. :[protected]train no. / name :16592 / hampi exp coach s6.co passenger not allowing to seat and wants to sleep currently. Tt not yet come and there is no help. Half the journey is already over.
Calling multiple numbers and sending multiple smses and not even a complaint number shared till 20:43 pm until asked.

Poor service. No rules and regulations part of the ticket to educate co-passengers.

Will...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
J
jagi777
from Haridwar, Uttarakhand
Report
Copy

routine delays and missing of connecting trains

As in routine happened with me and thousands of other customers daily,
Train number 12505 north east express is stoped at shikohabad jn without any reason this train has no halt for this station, but it stopped here for an hour so many other trains crossed it from both sides, even pessenger trains crossed it from behind.
Such a harrasinng service of indian railways, irresponsible, no punctuality,
Nobody to answer in...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
R
Ratnpriya
from Noida, Uttar Pradesh
Report
Copy

regarding waiting ticket refund

Dear sir i had booked my ticket on2nd january2018 from anand vihar to raebareli for journey on 3rdjanuary2018 having pnr [protected] but my ticket was auto cancelled as it was not get confirmed and yet my amount is not refunded. On 13th january i had complained to irctc concerned department (Ticket id[protected] from that time i had reminded them several times but concerned department did not solve my problem and they also disconnect my call...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
SPS Bana
from Morbi, Gujarat
Report
Copy

less refund

Dear Sir,
I have boocked online ticket in Train No 14322
Date of jurny 03/03/2018, But train was about 14 hrs late & Re-Schedule for 04/03/2018.
So I have cancelled my ticket after Re-Schedule confermation but I have not get full amount of my ticket as per rule.
I get only Rs 650 out of 1321.
Please do needfull.

Train No-14322
PNR-[protected]
Date of jurny-03/03/2018
br...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
toofa
from Chennimalai, Tamil Nadu
Report
Copy

cancellation of ticket amount not credited to my account reg..

Address:Salem, Tamil Nadu, 636001

Dear sir,

I have cancelled my train ticket wide pnr no[protected] on 11th september 2017.

Old ticket no : 38706866. Train no - 12434.
Journey date 3rd november 2017. From: h. Nizamudin to chennai central.

Class of travel - 3 ac

Almost more than six months over and the cancelled ticket refund amount of rs.4460/.. Has not been credited to my account till today.
br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
PLP Production & Marketing Pvt. Ltd.
from Vijayawada, Andhra Pradesh
Report
Copy

we journey start 14march 2018 still now without checking

We start our journey[protected] at 8:35pm from howrah to kjm by 12863 no train two adults passenger and one 5 years old + passengers (Present) total 3 confirmed our ticket rac on seat side lower, + 1 passengers unknown, and without reservation passengers,
Still now any verification,
No safety as per reservation journey,
No facilities
Without any facilities journey
And more important there are maximum...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Sagar Upasane
from Mumbai, Maharashtra
Report
Copy

against ticket operator mr satendra kumar-borivali west

Address:Mumbai City, Maharashtra, 400091

When i visited for ticket counter at borivali at 8:55 for asking ticket to virar return by giving rs100/- mr satendra kumar ticket operator told me that he had no chain of rs 100/- and afterward the person behind me asked for gharkopar return by giving 100/- rs mr satendra kumar ticket operator gave him chain of 100/- to him. Please look into the matter seriously as i have complaint about him that he told false to customer when he have chain...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sateesh kumar dharmana
from Hyderabad, Telangana
Report
Copy

train running late 07439

Date of Journey :[protected]
Number : [protected]
I am travelling in tatanagar to kachiguda express(07439) which is running late by almost 3 hours. Deeply, it is kind of disappointment from railways not maintain proper timetable. We need accountability for this and it is a matter of concern on credibility.Remember, we don't want to waste our time and money.
Desirable solution is to arrange the train traffic with buffer...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vivek2018
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

wrong seat /berth for senior citizens

My trainno:12472/swaraj express
Pnr no:[protected]
My senior citizens age is 80 year. Seat/berth is allotted side upper. Current status : cnf/s4/48/side upper. How is it possible to allot side upper seat for senior citizens in indian railways irctc e-ticketing service.
So please change my senior citizens seat lower berth in s4 /63/lower or s4/66/lower berth.

Thanks ®ards
Vivek pratap singh br...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
Mamrita
from Samastipur, Bihar
Report
Copy

passenger train delay from dumka to rampurhat

Address:Dumka, Jharkhand, 814101

Hi,

Only one passenger train is available from dumka to rampurhat and this train is always running late by 30-40mins. Due to which we miss the train from rampurhat to howrah. Passengers are in trouble as there only two train between this time interval.. Last train is at 05:10pm. After 3-4hrs there may be some trains which reaches howrah at night. This is very disgusting. Please maintain the timing so that we can get some...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
mmtswelfare employees association
from Hyderabad, Telangana
Report
Copy

drunkard & indecent behaviour parking contractor, begumpetpt.1, secunderabad

Address:500025

Vehcle parking contractor begumet pt.1, secbad is most notorious, drunkard. Everyday at evining he gets drunk. Few complaints has already been lodged against him earlies also. On[protected] contractor was in inhabitated condition along with strret women in an ugly seen whic cannit be seen. Sir vehicle are parked by employees including women to go for work. Such dangerous and inscurity contractor is a serious treat for vehicle parkers especially...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Shadab1893
Report
Copy

missing person

Mr. Mansoor ali khan is missing from 14/03/2018 2:30 am from the train he was travelling in train no: 22433 gct anvt sf express. The relatives travelling with him had track of him till 2:00 am after that they fell asleep and woke up at 2:30 since then the person is missing.
The train reached allahbad at 1:18 am and the next stop is reached was kanpur at 3:48 am, between that he got missing
The missing person is elderly person...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
arpana dinkar nivangune
from Mumbai, Maharashtra
Report
Copy

thane new outside bridge which connected to all platform

Address:Thane, Maharashtra, 400603

Hi team,
The bridge which has started since 3months is not safe for women's. Thane bridge which is paraller to lake. People are pissing at entrance of the bridge which the whole road is stinking, few are sleeping on that, no police around there, no security, no camera as well... And iron sheets which covers the bridge also very scary to walk due to these people. I personally face an issue there at afternoon 2pm. 3 unknown persons...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Natwarsingh Sisodiya
from Mundi, Madhya Pradesh
Report
Copy

money refund

Address:457001

मेरा नाम नटवर सिंह सिसोदिया है । मैंने रतलाम स्ट्सशन से रिर्वशन करवा था जिस का भुगतान मेरे द्वारा मेरे डेबिट कार्ड से किया मेरे खाते से 2160 रु रकम कट गया और मुझे टिकट भी नही...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy