Indian Railways Complaints & Reviews

On jalandhar city railway station all unreserved ticket window operators (All staff) are overcharging the passengers on the name of superfast rs. 15 which are already included on superfast tickets. On argue they replied that they will return but t. T. E. Will make him fine. & collect ticket & mark a line on superfast which is written on tickets. And return only rs. 10 & some staff members make an other ticket, of rs. 15 after arguing when they feel their fraud has been caught, written only superfast on that tickets.
By this passengers are paying double superfast charge
By these means these railway staff are robbing the passengers
Plz take serious action against the culprits

Like this incients not only happen on jalandhar city railway it happens on all stations where there are over crowded passengers
I want to suggest more names amritsar, gonda etc

I have booked two tickets in train no 04035, pnr [protected] for journey date 03.11.2017 from darbhanga to new delhi, but the train got delayed by more then 15 hours resulting reschedule in my further program.
So, as i tried to cancel the ticket on 04.11.17 around 8 am, a message displayed as "journey date passed, cancellation not allowed. Please file tdr."
Kindly look into the matter and refund the booking amount of rs 3520 at the earliest, which was spent by me of no use.

Regards
Anand kumar
Mob no [protected]

Cancellation charges deducted very highly.

I have two complaints both are related to ticket cancellation charges.

1. Booked a tatkkal ticket and cancelled it immediately as it was in tqwl (Waiting list) - 210 rs deducted out of 2160 rs, cancelled the ticket with in 15 minutes as it as in waiting list.

2. Cancelled a regular sl confirmed tickets - 720 rs deducted from 2400 ticket amount, i cancelled it before 24 hours.

I have booked my bike bajaj pulsar 150 vehicle no-or15 s1151 from itarsi mp to khurda odisha on 28 oct 2017, my pod no is [protected] but till date not received my bike. At the time of enquiry in itarsi railway parcel office there staff no response and not satisfy answer to me for my vehicle details.
So please help me in this matter

Regards,

Sarajul haque
[protected]

Last night on november 5, 2017, the travel to dehradun from delhi by jan shatabdi express was a real nightmare. It took almost 12 hours to reach, of which about 7 hours from roorkee and 4 hrs from haridwar.
Nobody knew what was happening as there was public announcement or any word from crew. No food on train. Children were crying. And on reaching dehradun, everyone had to pay several times the fare to autorickshaw s and taxis.
The railways support and comfort with information on mysterious delay was missing.

Dear sir,
I know it's very difficult to get heard as we are common man. But my earnest request is to please ensure that railways at least provide us with freshly cleaned bedroll instead o[censored]sed ones in a new packet. Its not only unethical to reuse the bedrolls without proper cleaning but also unhygeinic. The poor passengers are left with no choice but to use whatever is given to them

Currently i am in tvm railway station, today train no 56701 train late by 26mins.in trv station while taking ticket, ticket counter employee before train came telling train already left from trv. Again while we asking he shouting with bad words. I not sure about the employee name he have lot of bred.
Check why he treating passengers like this.

He speaking like mental. Please take him to hospital and give treatment. He is not capable to work on a govt service sector.

Need urgent help, i am in swarn jayanti exp-12781 which just departed from the agra station. As i already had confirmed ticket for 12641- pnr - [protected]. But the train was 2.30 hrs late so we were suggested by t. T @agra station to take other train as i am travelling with 2 elder person. On there suggestion they ask us to buy general ticket with assurance that it can be upgraded in sl class with giving differences in fair. We did the same. Once we boarded the train the 2 t. T in this train start shouting that why you done this and you need to pay 1300 more for sl class and penalty also. When we told him that with us their are 2 elderly ladies are also there and as per the advice of agra t. T we boarded the train and we are agree to pay difference in fare. But that t. T start fighting with me & my husband and was very rude in behaviour and saying that you will pay money or i will deport you from the train and will charge you penalty by saying that you had are without ticket. He snatch the ticket to which i had. Then he said will charge money for 2 tickets & let you sit. He force us too pay the money. The receipt number is 568149. I had issue that if 3 females were travelling n 2 were old how can he behave like this

Train was unexpected delay ; try to match the schedule otherwise name may be converted into local train instead of toofan express. So that other people/ passengers willnot suffer the delay by 8 hours. This is routine delay for the train.
And when the train has just to arrive at platform no 1 as per display and as per announcement: suddenly it was announced that train will arrive at platform no 3 ; passengers become in hurry: so you are requested to avoid these sudden change of plaform and avoid unnecessary stampede.

In train no 18632 (Ajmer ranchi garib nawaz express), coach no s5, started running from 4th november 2017 does not have electricity connection for the fan from the morning of 5th november 2017. I am the passenger travelling from jaipur to ranchi with my family. It's a request to short the issue at the earliest so that the passenger including me and other can enjoy the travelling to their destination.

I travelling to train no 12493 pune nzm ac sup exp but my coach is a2 and seat no 43 and coach is very dusty nd my seat not clean tea n food n my seat mosquito in seat many more 2ac compartment this condition i can't believe that compare to 3ac i pay fare almost 50% extra to 2ac n i expect clean coach n seats n bathroom as well pls take a action indianrailway

I happened to enter an ac first coach to drop a relative of mine travelling on 4th november, 2017 in train number 12221 pune duronto express. I was appalled and shocked to see the condition of the ac first coach of such a premium train like duronto. One is paying almost 40-50% more than airfare to travel by ac first and was not expecting an old coach with the toilets also in quite a pathetic condition. Not sure how hygienic were those even though only 24 passengers in that coach will use these 4 toilets. I dont think the condition of that old ac first coach was anyways near the expectation of the most premium class of travel that indian railways can offer. Atleast in premium trains like duronto and rajdhani request the authorities to ensure a clean new ac first coach especially when the travel times are 16 -27 hours... So that people keep travelling in trains and not shift to air travel.

I booked 2 tickets for mumbai from delhi at 3/11/2017. Money got deducted from the bank bt ticket not booked. Tried all the customer care no available on irctc site not abel to connect single no. More than 5000 rs deducted from my account and i have no idea about my ticket... What railway expects that all the middle class people should have extra money with them to block... And they should wait for the refund and book another ticket and spend double the money for same thing, we even don't know whether by the time money comes back tickets will be available or not or will it be of the same price... Please help me get my money back and get the tickets booked...

Parcel/luggage/vp detailsprr no./pwb no.[protected]scalelugguagebooking date[protected]from stationdestination stationrnc-ranchi jn. Consignee name and addressbhaskar kumar singh - aftc dliconsignor name and addressbhaskar kumar singh - aftc dliitem descriptiontotal no. Statusmotor cycle above 60cc and below 350cc1
Last loading train no. 18110 last loading stn. Dli-delhi jn. Last loading date 01-nov-2017 07:11
Status loaded on train stn. Dli-delhi jn. Status date 01-nov-2017 07:11
Last unoading train no. - last unoading stn. - last unoading date -

I am above individual major bhaskar kumar singh booked parcel my motor cycle but till date not received however i visited several times ranchi railwy parcel even today evening also please look in matter and let me know my mob no [protected] and my email [protected]@gmail.com i will be thankfull to your kind cooperation regards

Indian railway is charge of parking in jamnagar rs.15 for two wheeler in jamnagar railway station and rs.10 for two wheeler in hapa railway station so it is very high charges for two wheeler. And any body is parking for few minit for take a railway ticket and any other work he is parking for 10 to 20 minit and he pay this type of charges. I think it is very high for middel class and two wheeler is use most of common men. So take a action.

I was travelling from ahmedabad to kanpur central through gorakhpur express train no. 19409 and i forgot to take my polythene bag with gents and ladies chappal. There is one gents chappals of black colour and one ladies shoes off gujraati style.
Please find that white polythene bag in train no. 19409 gorakhpur express
And call me in these numbers
[protected]
[protected]

02 nov 2017
Indian railways
Grievance department

Sub: refund of the fare amount for patna bhusaval sector for train no22914 pnr no [protected] date 31.10.2017-/- 01.11.2017
Respected sir,
I had confirmed iii ac ticket for patna –bhusaval boarding at mughal sarai by train no 22914 bdts humsafar express – on 31 oct 2017
To catch this train at mughal sarai i travelled form mirzapur by kolkatta mail (Mumbai howrah via allahabad) train no 12322 on 31.10.2017 (Ticket no uca[protected]. The train was supposed to arrive at mirzapur @ 21.15. However it was delayed & started form mirzapur 01.40 hrs on 1.11.2017. It reached mughal sarai by 03.20 hrs. By this time 03.20 hrs, humsafar express to bandra terminal via bhusaval had already left.
It is very clear that i had missed the train because of late departure / late arrival (Mirzapur to mughal sarai) of kolkatta mail.
After missing the train at midnight, in the chilly weather i had to face a lot of inconvenience & delay in arrival at the destination, which resulted in cancellation of appointments & loss of business. I had to travel by unreserved class by ordinary train.
I request you to compensate me in a reasonable way
The supporting document are enclosed here with
1. Ticket from mirzapur to mughal sarai (Ticket no uca[protected]
2. Ticket from patna to bhusaval boarding at mughal sarai. (Train no 22914) pnr no [protected] date 31.10.2017-/- 01.11.2017
Requesting you to compensate,
Rajendra deshpande - [protected]

Sir, though railway is working a lot in advancement, its a real shame that basic requirements are still lagging behind.

1) i had to book a tatkal ticket due to irritatingly slow server, website was hanged and i had to miss my interview. Speed can't be an issue as i have internet speed of 40mbps. If railway is so incapable handling the burden of 100 crore indians why don't they ask for private sector to get in.

2) you people charge rs. 70 for irctc wallet. What is the use when we cant use it during tatkal booking. I applied for it, poured a 1000 bucks in it and during booking, otp came after 25 mins when all tickets were booked. So now you tell me what will i do with the money i have in wallet. At least in bank i am getting interest on that.

3) you people deduct money and it doesn't come back until i write you in mail. You are super active during sucking money from our pockets but too shy when it comes to refund

I am sorry to say but its a real shame you people suck our blood so much in the name of taxes and this is the kind of services we get in refund where we cant trust you with our careers like you ruined mine.
I know all these writings will go in vain coz i have full trust that it wont even be looked or process bt i have to live with that coz we trusted u with everything. I you have even a little shame, escalate the issue. Its a very important concern of millions if not crores. Tatkal booking has gone worse with time

Hi,

Pnr no. Sac:996421
Train no./name: 19218 / shaurashtra janta
Date of journey: 03-nov-2017
Date of boarding: 04-nov-2017
Class: slpeer class
From: jamnagar (Gujarat)
To: virar (Mumbai)
Coach = s8
Seat no: 39 / 40

I am kamlesh vadgama, i came to virar (Mumbai) from jamnagar (Gujrat) in train no: 19218 on today (04-nov-17) morning 4:16 am.

I lost my 2 (Two) purse on my seat. Its consist of original adhar card of my and my wife, also cash amount - 5, 000/-
Please check and help me to get my purse.

My personal details given below:
Kamlesh vadgama
C/703, atharva heights, near don bosco church, manvela pada road, mumbai, virar (East)
Ph: [protected]/ [protected]

Respected sir,
I noticing from last 2-3 weeks atvm machines are faulty on middle bridge at elphistone road. One machine wrongly charged 2 times fare deducted from my smart card balance and could not get print out. I complaint 2nd time for that at booking supervisor at foont bridge at elphiston rd. But no one hear my complaint only saying go to middle bridge. Another 2 machines at brigde are also faulty. So i request to pls kindly notice my request and reembrese my money. Other people also get inconveneice for that. Many people could not complaint becuse of time or dont know what to do.
Thanking you.