Indian Railways Complaints & Reviews

02/10/2017 ; pnr no. [protected] ; train no. 12030, asr to ndls.
I was accompanied by a senior citizen with confirmed return ticket between amritsar and ndls but when the train chart was put up at asr we were put on wl.
Further, on approaching the reservation staff at ndls for refund it was denied on the ground it should've been applied at the origin stn and not at the arriving station. Thus we never got what we paid for (Rs,. 2030/-) and were denied reimbursement of fare paid on swarna shatabdi

TDR filled detail:-
PNR NO. [protected], Transaction I.D: [protected], Train No. 03428, Date of Journey:- 17.10.2017 Cancellation I.D: [protected], TDR filling Date:- 18.10.2017 (12.27 P.M) Train was late more than 20 hours.
Dear Sir,
This is to inform you that I, Prasun Kumar Kumar Rao want to travel by Train against PNR. No.[protected] with my family & children-(Son- Pratik Kumar Rao (age-09 years), Daughter- Avni (age- 01 Year)), But your train is late again & again (more than three hours to twenty hours….).
Kindly note that my son was suffered from Dengue as medical Treatment is attached. Also, I had waited full night for travel by Train in Haridwar Station on 17.10.2017 which, I was tire of care for my son/daughter and my family’s is not in good condition/health. Which, I could not travelled by Train.
Further, in the time I have not internet connection. Still, I had TDR filled on 18.10.2017 (12.27 P.M) for cancellation ticket/ refund the money. Kindly note that my TDR filled late is only- twelve minutes.
So, you are requested to kindly provide me my Ticket money.

Regards,
Prasun Kumar Rao
[protected]

I had booked my hero mastro edge scooty from mariani to gwalior via kanpur central on 08/10/2017 in brahmaputra exp (14055).
But still 26/10/2017 i couldn't get. After enquiry i come to know that my scooty was reached at old delhi rly station till date.
Why it is not sent to gwalior jn station i don't know?
Waiting for your kind response...

Your sincerely
Jogen mahatta
Scooty no as 03 t9249
Builty no [protected]
18aaagm0289c121
Mob no [protected]
Mail i'd:- [protected]@gmail.com

My complaint is not against any individual, but the system.

Today i booked three sleeper class tickets for journey from bangalore to chennai and return. At the time of booking there were sufficient berths (More than 150 berths) available but no lower berths were allotted to me aged 68 years (I opted sr. Citizen) and for my wife on both the directions. It is surprising that from time to time the ministry is assuring that ladies and senior citizen only lower berths will be allotted.

Pnr nos [protected] - s 12 berths 3, 6 & 8 -
Train no. 12658 doj : 30.11.2017
Pnr no. [protected] s 10 berths 25, 26 & 32
Train no. 16021 doj 01.12.2017

I have already twitted this to railway minister also for his information. This is very peculiar and un understandable. Please look into it.

Dear sir / madam,

I filled tdr
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 28-aug-2017 10:26:36 hrs

Date of journey: 28-aug-2017 train no./name: 01438/swv pune spl

Train timing - 7.50 am cancellation id: [protected]

Registration no:[protected]
Tdr zone: central railway (Cr)

From: sindhudurg (Sndd) to: panvel (Pnvl) boarding: sindhudurg (Sndd)

Actual train timing is 7.45 am but train come on sindhudurg station is on after 1 pm so this is valid case of more then 3 hrs late and i 1st mail to irctc at 9.10 am to cancelled my train because of train delay and filled tdr on 10.26.36 hrs.

So i am clear from my side also i send live status screenshot to irctc also but now my tdr is refused to wrong reason so please i request you to refund my money.

Manoj chavan

[protected]

Non payment of difference of dcrg, commutation, le and ppo revise due to revision of 7th pay commission wef[protected] to[protected].

From :- ramesh chand s/o rattan chand ex - p. Way mate gang no 4ng /nurpur road (H. P) address :- village kutlahar. Post office talara. Tehsil nurpur district kangra (H. P) under aden/plmx division firozpur contact no [protected] date of retirement[protected] pf no 00047167

Recently on 10/10/2017, in the morning, i went on a tour to delhi during puja vacatiion. At new delhi station i went to the toillet (Pahargang side). The guard demanded me rs.10/- for urinal but in the notice board displayed above showing different rates as rs.1/-, rs.2/-, rs.3/- urinal, toilet, bath etc. And rs.10/- for using cloak room. When i objected the guard abused me with slang language, threatened me saying "yahan se hat jao, yada bokwas mat karo, orna tumhara bura haal ho jayega". I stunned seeing this behabiour by such a guard who is collecting excessive money from innocent passengers by force.

The railway authority should take care of the passengers and help them save from exploiting by these hooligans at government premises. Its railway authority's duty to look after this matter.

Thank good items supplied in railway stations and in compartments are substand and in digestible even though rate are abnormal. The applies even for irctc food plazas. The railway authorities must have proper mission to look after this. I suggest to provide more fruit stalls with fresh seasonal fruits locally available to protect the wealth and health of passengers
Gv ramalingeswara rao
[protected]

I am akash from amritsar. Following are the details pls send my amount in my account...
Pnr -[protected]
Cancellation id-[protected]
Refund amount-390.00
Date of cancellation-14oct2017
Cancellation status - cancelled
Asr hwh mail (13006)
Journey-asr to rmu

Sir refund amount is not creditted in my account. Pls send my amount in my account as soon as possible...
Date of journey-02dec2017

Had to travel from villupuram to tambaram with my wife and my kid on 25 october 2017. I had also booked a flight on the same day from chennai to mumbai departure at 5.20 a. M. The train which was about to arrive villupuram at 00:55 a. M arrived at 1.30 a. M and departed at 2.02 a. M because of which i reached tambaram at 4.15 a. M with 1 hour and 25 minutes delay. Due to this delay i missed my scheduled flight and had to book for another flight with additional cost. Please take necessary action and refund the money which i spent additionally for flight booking.

I have lost my 2 mobiles from grand trunk express 12615 in between faridabad and hazrat nizamuddin station today morning. There was no grp police staff nor train superintendent or tte in the whole sleeper coach. I asked help from tte in ac coach but he denied to help and said contact sleeper coach tte. I have a reservation in s4 coach birth number 62. I need your help so that i will get compensation of my lost mobiles because it is the responsibility of railway to ensure the security of passengers goods. If i didn't get proper help and compensation from indian railway then i may also move towards court for justice.
I already lodge complain to grp and filed fir but didn't get my phone yet so please don't suggest me for that again in comments or closing remarks because i am complaining the second time. If you are still not providing the justified help i will go to ministry and higher authorities. Sleeper coach is for sleeping during the night not for guarding mobile phone which is kept inside a bag. The incident took place between 1:00 am to 4:50 am. I have also clear doubts on my fellow passenger who has seat number 32 in my coach in the same train and he comes to near my birth during night because train has vaccant seats.

I have noticed personally as well as rumoured amount the train users between tvc and ncj. Despite the type of train it is observed commonly in morning the train running from tvc to ncj is given priority over ncj to tvc and vice versa in evening creating inconvenience to the people travelling from ncj to tvc.

Also the trivandrum section is not managing the trains effectively and efficiently. It is rumoured tvm is showing partiality for years.

The current delay in the 16649 train is adding more inconvenience. It is getting delayed by almost more than 4 yrs, this make a gap of more than 3.5 hrs. After 6:00 the next train is at 8:30, this is the current situation of commuters from ngl.

I request the concern person to look into and take action to make the commuters comfortable.

Dear sir,
I have bookef 2nd ac ticket and was confirmed but the day of travelling, no 2nd ac coach was attached with the train. I was askef to travel in 3rd ac where as i have paid 2nd ac fair. Tdr filed was rejected stating non receipt of tt certificate. I attached the same in email and send to [protected]@irctc.co.in and received tocken no irctc #6920893. Several mail sent after this but no responce from irctc. Every time new tocken number auto generated but no responce. No option available to re fill tdr again. Its a cheating i can say as all these are done intentionslly to make money. No care to the passenger travelling in rail.
Best regards
Saroj prasad

We were travelling by train no 12839 from howrah to chennai by sleeper coach s5 which left kolkata by middle of night at 12. Already 4 o[censored]s were tired and trying to settle comfortably but unfortunately nearly 5o of the non reserved travellers got into the train occupying the passage bath rooms. On investigation of found out that, some of them on wait listed tickets, some of them no tickets. I told the duty ttr about it and he said it is the duty of railway police and when i told the police they said it is the duty of ttr. We had 2 nights of sleepless travel despite our reservation well in advance since there was no security for our luggage. 3 ttr came into the train none of them checked those ticketless passengers as even wait listed tickets are considered ticketless travel. Prime minister mr. Modi and railway minister talks high about railway services it is very precarious and alarming. Why should we at all book our ticket in advance? The ttr getting big fat salaries and pension is not doing there job and they went to the extent of harassing reserved passengers for not having original id. The railway police force since independence has not protected railway properties nor passengers. Instead of them employ army personnel who will command some respect.
It is your duty to take action against these ttrs on duty and the police personnel without which railway travel will be unsafe for senior citizens like us.
I was sick for sometime that is why i could write to you early. Your early action is solicited
Passengers
R. Bharathan, saravanan, andal and lakshmi

The attendant is rude to the passengers, and the way he was interacting was very irrelevant and nasty talks. And this made the most of my fellow passengers uncomfortable. The guy was very disrespectful and was disgusting. I feel pity for indian railway for putting such staff in trains. Info of various paavengers are listed below
Train number :22415
Date of journey :23/10/17-24/10/17.
1. Pnr :[protected]
2. Pnr: [protected]
3. Pnr: [protected]
4. Pnr: [protected]
5. Pnr: [protected]
6. Pnr: [protected]
7. Pnr: [protected]

Sir
I have booked my bike up 32 gp 9398 on 07 oct 17 from lucknow to mariani railway station bill way no is 985730 but still on 24 i have not received it at mariani railway station. I asked at lucknow they said it was sent to mariani stn from train no 15910 on 20 oct 17. But bike is not received at mariani stn when i enquire at booking office.
Plz search it.
Inform me as soon as possible.

Hi my name is sumit das i have to register a strong complaint against the irctc officials who are working in the online ticket booking website. I had booked 4 tickets out of which i had cancelled 2 tickets and 2 tickets i had booked and amount was deducted from my account and ticket not booked., i am sending you the details of the ticket booking as under. (1) transaction id no:[protected], pnr no:[protected], date of journey:23-dec-2017, cancellation id/refund id:[protected], transaction amount:5795.00, refund amt:1250, bank:payumpp, transaction date:16-oct-2017, date of cancellation :16-oct-2017, 15:06:32 hrs, train name:bilaspur rajdhani express. (2) transaction id no:[protected], transaction cancellation id/refund id:[protected], refund amt:3915, remaining details same as above, cancellation id/refund id:[protected]. (3) transaction id:[protected], date of booking:16-oct-2017, cancellation id/refund id:[protected], transaction type:failed, transaction amount:₹5795. (4) in one separate special case the ticket which i had booked in that the amount got deducted from my debit card, i. E; from my account but the ticket was not booked so i humbly request you whoever you are concerned to look into this matter and resolve this as soon as possible.

Respected sir/madam

I, devaki krishnan, its been one year, pension is not credited in the new sbi account number : [protected]. Nallasopara east branch. I had request to close my husband's account as he is expired on 4th feb 2016.
Husband's old account : [protected]
Sir, with very grief to express that every time i call the branch they inform they have not received any intimation to close my husband's account and to transfer the pension to my new account. And the pension is credited in the old account which we cant use.
Is the problem with railway? Bank has not received any letter yet.
I have submitted all the supporting documents related to death and new account.
Ppo number : wr/12118/529467
Date of retirement :[protected]

Hence i request you please suggest me a solution from which i will be trouble free from this type of issue. Expecting a positive response from your end.

Hi team,

Thank you for your pplatform, could you please look into below deatils as we can see i have filled tdr request at 8 sept 2017 still i didn't get any refund,

Cancellation i'd : [protected]
Pnr:[protected]
Reason : train diverted and passenger not travelled
Current status is cr registered
But it's 1 and half month over so kindly look into the issue and resolve asap.

Regards,

Ajinkya narayanpure.

Pnr no: [protected]
Train no. & name: 12822/dhauli exp

On 23rd october 2017 we were travelling from puri to howrah in ac chair car of train no 12822 dhauli express. From khurda road, the air-conditioning system was not working. We complained to mr. P. K. Das, the hd tte of our coach c2 at bhubaneswar station itself to resolve the issue. A/c coach-c2 was completely suffocating, since there was neither any fan, light or air-conditioning in operation. When all passengers complained to the said tte, he took it very casually and did not pay any heed to the customers’ complaint. The most dangerous part was the non-functioning of the alarm chains throughout the coach, which could have been very fatal in case of any dire emergency while the train was in motion.

Finally all the passengers unboarded the train at the cuttack station and approached the guard for his help. A formal complaint was also lodged and docketed at cuttack railway station.

It is now earnestly requested to look into the matter and the following action to be taken at the earliest:-

1) stringent action to be taken against mr. P. K. Das, the hd tte of coach c2 (Train no & name: 12822/dhauli exp), for his utter negligence in carrying his normal duties diligently and continuously showing careless attitude towards passengers’ complaints.

2) as compensation to the continuous owes and agonies faced throughout the journey in the above-mentioned coach, a full refund of the entire amount against the ticket cost of the said journey may please be refunded immediately along with the adequate compensation.

Thanks and regards
Soumya ghosh