Indian Railways Complaints & Reviews

With reference to the notice number [protected], we have dispatched our material through railway parcel service (Pwb no.[protected] dated 28/06/2017).

The respective consignee has not yet received the parcel so far. We have contacted the railway parcel service many times but went in vain.
Hence, we are requesting for the claim amount mentioned in our purchase order.

We have also sent a mail to [protected]@claims....

I am a serving senior officer of indian army.

I booked tickets for me and my wife by 22481 jodhpur delhi sarai rohilla sup exp on 14 oct 17. Sch arr at sarai rohilla was at 0520 on 15 oct 17.
The next connecting train was 12011 kalka shatabdi, sch dep at 0740 on 15 oct 17 from new delhi. (Photo of both tickets attatched)

22481 arr at delhi cantt at 0954 ie more than 4 hours late and by then i had missed the connecting train. I was confirmed by the tte that i could travel in any subsequent train on the same ticket after getting endorsement from the station master. I confirmed about the same from online also.

I checked about availability of the next trains and reservations. Fortunately i found more than 100 seats available in the evening 12005 kalka shatabdi. I met the tte at the train, showed him my tickets and the endorsement of delay of first train and boarded the train. Since there were many vacant seats we managed to find the sets as well. After about one and half hour the tte asked me to come out of the cabin and started telling me that i was a "ticketless traveller" and asked me to pay.
I showed him my identity card and the tickets and explained to him the complete circumstances but he remained adamant and refused to see any logic or the rules. He got hold of another tte and rpf jawans and started threatening me. Even i refused to pay up and asked him to make the proper tickets instead. Finally he prepared an excess fare ticket no 278581 of rs 3340/- (Double amount with penalty) (Photo attatched) and i paid the amount.

The names of the two ttes are as follows:-
Mr kp singh
Mr bhupinder singh

Dear mr. Piyush goyal,
I would like to bring it to your notice since the day you had taken the charge as minister of indian railways, the services has gone worst to the worst.
It is my observation that the trains are running very late and there is no control or supervision over them.

Today (23/10/17) i was to travel ahmedabad by bdts-bvc express (12971) and to board the train from andheri at 21:45 hrs.
I resides at kharghar (Out skirts of navi mumbai) to catch the train i choose to travel by local train scheduled at 19:46 from kharghar station. The local train was delayed by around 30-35 mins... It arrived kharghar station at 20:16 hrs... And reached andheri at 21:50 (Scheduled arrival is at 21:08 hrs).. Almost delayed by 40 mins.. Due to which i missed my train.

I had a scheduled of meetings for tomorrow at my office.. But now i won't be able to attend the same due to failure of indian railways services. I hope you can understand my situation.. As you are an educated person. And will definitely make sure in improving the services.

As per the rules i will be getting just an refund of 25% that to due to failure of your department. I would suggest to refund full amount to self with an salary pay of 1 day to me.

Details:
Name: jitendra sharma
Train no: 12971
Berth no.: a1/25

Thanking you,

Regards,
Jitendra sharma

@railminindia pnr no [protected] tr. No.12479 coach b2train stopes 2 min at jwb st. But attendant didn’t open the door the door was closed
And the main thing is that my coach glass was broken and this service we are getting from indian railway this trains runs from jodhpur to bandra terminus my board was from jawai bandh train name is surya nagari exp

Dear sir, i did tatkal reservation at 20/10/2017 time 11:00 am from irctc registered login id {train no 22181 }. From sgo to gwl for 21/10/2017. I paid tatkal fare charges 830 rs by my sbi internet banking {irctc transaction reference no [protected]} and at 11:30 am rs 830 rs deducted from my account {sbi transaction reference no igacfmbpr9 } but after at i did not get any tatkal ticke booking from irctc or after 11:10am there were 65 seats are shown on irctc website. Please refund my deducted money 830 rs in my sbi account as soon as possible. Regards -
Pankaj kumar khare mobile no - [protected]
Irctc user id - pkhare83

I had cancelled my ticket on 09.01.2017, till date i have not received my payment. I made several request but no effect. I had ticket for jummbu tawai ex howrah to pathankot dt of journey 24.3.2017 in ac 2 tier, ticket number 88888564. I am a senior citezen heart patient, but not yet received my claim after visiting several times in kolkata office

Pnr number [protected]

Train no - 17038
Train name - bikaner-secunderabad express
Pnr - [protected]

We are traveling in this train right now with our family. We are traveling in sleeping coach.

Issues:
-sleeper coach looks like a general coach.

- there is no cleanliness in the coach. There is so much garbages in the coach. No cleaner has come in the coach since the morning.

- washrooms are just pathetic. It’s very stinky, unclear n just worst.

- there are so much of ppl roaming in the coach without reservation than what’s the point of doing reservation in the train?

There is immediate improvements required as due to this, there are so much mosquitos in the coach & family can get ill due to such pathetic situation. Why we are spending so much of montu on reservation if such basic things are not going to be provided by railway.

Please revert on this asap, or we writing to hod.

You can contact me on [protected] - alpesh sutaria.

Dear sir, today i am travelling in train from bijapur to solapur passenger train, at depature time in bijapur is 12.05 am, in this journey i have lost 1 mobile phone redmi note 4 gold colour 4 gb ram & 64 gb internal memory (Imei no - [protected]) & 980 rupess cash, & train ticket also. I will reort immediately in rpf police station solapur when i reached solapur, they write a rough notes, (Duty officer name is pawar) at early morning 03 : 00 am approx. They will not registered the complaint due to i have not mobile bill, so he will inform me, please carry the bill & we will take complaint, after that i have a reservation ticket from solapur to pune in 11042 chennai mumbai express in sleeping coach s2 seat no 58, i am travel to pune with my id proof, i have no immediately leave from my job, so iam complaint by online, i think it was happened in tikekarwadi to solapur just i think, so please track the mobile & help me for this & reply me. The exact email address to send the invoice copy, in add photos attachment is error to attach invoice bill, so please resolve the issue
Please do the needful...

Sir i have booked railway luggage service for transfer my bike from pathankot cantt to lucknow nr with receipt no 785968 on dt 22.10.2017 on trian 12238 beghampura express. The luggage will unloading on 23.10.17 at lucknow but luggage staff have not unload my luggage inspite of trian halt more than 30 minutes at platform. They are not even listening any thing. Sir now i am afraid how i could get my byke. Please help me regarding this.
Monish kattal
[protected]

Sms received on 21.09.2017 that train no 07150 njp-vskp schedule on 02.10.2017 was cancelled due to unavoidable circumstances. But i have not received refund of rs 2235/- vide pnr no. [protected]. I have requested three times vide ticket id irctc # 6865901, 6901485, 6950553 & attached sms (Train cancellation) also. I have talked two times to customer service. They have informed that it is being looked after. Please refund the amount at the earliest.

As the coach no:c8 of shatabdi express from pune to secunderabad has been detached on 14.10.2017, we could not travel through that train. We have received an sms at 4.24 am on 14.10.2017 stating that "c-8 coach of t. No.12025 pune sc shatabdi exp.. Leaving pune on 14/10/17 is detached. E-tkt holders kindly collect certificate from t. C. Woffice pune for refund purpose". As we are in hurry to rush to hyderabad in bus, we could not meet anybody in tc office. Further, we have booked the tickets through online and hence we filed the tdr on 16.10.17 after coming back from hyderabad.
You have informed about the detachment of coach in the 11th hour and made us to face so much of inconvenience for which you are supposed to pay the charges for discomfort (Caused by you).
We are diabetic and we have not carried any food packing also as we are under the impression that the food will be served in train.
Your callous approach towards customers is not at all pardonable.
The rejection of our request for refund of our genuinely paid money is not acceptable to us.
Please refund the amount at the earliest and don't compel us to approach the court for seeking the justice.

Regards,
K udaya kumar,
Mobile no:[protected]

I have travel on 13th morning and 15th evening from thalassery second platform. Since the many passengers are outside and the passenger waiting room show empty, myself and family enter to the hall. Both time quiet bad urinal smell at waiting room. Found the urinal area not cleaning properly. Since many passengers travelling everyday from this station request to arrange tor rectify the problem

I had cancel waiting ticket of pnr no.[protected], at 15.22 while depart time of train from reservation station is 16.25. By irctc counter ticket cancel facility.
From reservation station is 16.25.
When i am going to surrender the original counter ticket at nagpur railway station counter the thicket counter staff deny to refund the amount. His comment is attached to cancellation form with mail as well ticket.

Because of sunday and heavy corroded counter nobody help me, i stay in row almost 2 hrs for refund of cancellation of ticket when my chance come staff strictly send back. While insisting supervise he wrote comment time and date. 22./10./17 at17.37.
This time only two counter is open.
May please help me for refund

May please help me reg.
Attachment
1. Ticket
2. Cancellation form
3. Snap short of sms

On 16/10/17 i had to travel from delhi sarai rohilla to ratangarh, rajasthan by train 22482. This train starts from delhi sarai rohilla and goes up to jodhpur. The scheduled departure is 23.15 pm but when i reached at delhi station i got informed that train is late and will depart at 04.45 am next day. The whole night i had to sit on floor to wait along-with hundreds of other co-passengers. This is not the first incidence regarding the delay of the above mentioned train. It happens every day. For example, yesterday on 22/10/17, it was late for 1.45 hrs. If the consumer forum asks from the indian railways regarding the departure data for last few months, it will be clear that it is happening every day. Hundreds of poor passengers wait for hours for this train. We have no other option except for waiting. I demand strict action against the officials responsible for this.

Dear sir
Its very painful to inform you that i alongwith my family had planned to visit my parents staying in kolkata to attend the holy chhat puja 2017. I got my ticket booked on 22 jun 17 for train no 12001 (Date of journey-20 oct 17) from habibgunj to jhansi and another train (Pratham swatantrata sangram train no 11106) time of departure from jhansi 2100 hrs. However train no 12001 was announced to be late by 01 and half hours initially and as the time progressed the late period extended to 2 and half hours and finally 2 and 3/4th hours for which i had to cancel my journey as it was not possible to catch the train from jhansi to kolkata. The train had not left habibgunj till 1735 hrs. I didn't get a single penny as refund for shatabdi and rs 650 against three 3ac tickets of train no 11106. My parents don't believe me. This is the first time in my life where i had to face such embarrassment.
Kindly do the needful.

Manwendra mani trivedi
Pnr no [protected] (Train no 12001)
Pnr no [protected] (Train no 11106)

I am sapana kumari, travelling today from nzm to kota by 12432 trivandrum rajdhani alone. Due to pregnancy i have ordered continental food upon asking of coach attandant. He said nothing at that time. When he came to give lunch to me he denied to provide continental food. He said there is nothing in pantry car, he can provide me continental food at dinner. When i ask about complaint book, he denied to give me and he said i[censored] want to take complaint book go to the pantry car. I have to remain hungry during train journey despite paying money for same during ticket booking.

I had filled tdr on date 26-sep-2017 10:23:30 hrs, cancellation id: [protected] and
Reason for tdr: train late more than three hours and passenger not travelled. Tdr refund case has been registered with[protected] on[protected]. Today is 17th day from the date of tdr refund case registered and and 27 day from the date of tdr filed still haven't received refund.

Would you please do some needful so that i can get my refund money. It was my fault that train was running more than 5 hours of delay and passenger was not traveled on train.

Please try to refund the money as soon as possible.

This is rajani bharati, i went ujjain railway reservation office on[protected] for tatkal reservation in 3rd ac. I had to go from ujjain to junagadh. My number in reservation row is second on first window. Despiste a-8 (8 seats vailable) railway reservation employee denied to give me reservation and demanded 10000 rs from me to give reservation. I had been facing this froble since 4-5 days. Due to this corruption by railway employee i faced heavy loss. Please take necessary action. I could not join my job and faced 20lakh rupees loss.

Hi support team,
I have booked a tatkal ticket from cnb
To anand vihar for gareeb rath express on 24th sept
2017 and date of journey was 25th sept 2017
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further or else you can drop a mail to lipsy. [protected]@gmail.com
Ticket details:
Do transaction :- 29th oct, 2014.
Pnr number :- [protected]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 25th sept 2017 06:31:05 hrs
Tdr status: cr registered
Cancellation id: [protected]
Tdr zone: northern railway (Nr)
Registration no:[protected]
Warm regards,
Lipsy

I am travelling in train 14708 rajakpur express coach b2.. Toilets of this compartment are so bad and the whole compartment is giving out a bad smell. Things are really bad here and i cant even breathe fresh air as these train compartments are smelling too bad. Please correct it earliest possible as we as take corrective actions for the coming time too.