Claimed

Indian Railways Complaints & Reviews

1.3
Updated: Dec 4, 2025
Complaints 6290
Resolved
1580
Unresolved
4710
Contacts

File a complaint to Indian Railways

Having problems with Indian Railways?

File a complaint and get it resolved by Indian Railways customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Indian Railways reviews & complaints page 133

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Swagata Bagul
from Mumbai, Maharashtra
Oct 30, 2017
Report
Copy

Garib rath pnr no [protected] and train no 22409.
It is so disgusting that the above train is so late. The train was suppose to reach at mughal sarai junction on 11.07 pm which reached nxt day at 3.15 am. It was about to rch anand vihar terminus at morning 11.50 am but till it has not rchd ghaziabad.
Now it is shown on m-indicator that sit will reach ghaziabad at 8.00 pm while at anand vihar terminus at 8.30 pm. If the train is running by this speed then it is impossible that it will reach by 8.30 pm also.
What if people have booked another routes further to anand vihar terminus? How they will reach on time? Why railway doesnot take care of these things? Why railway do not think about the passengers who are travelling such long distances?
It is that we have to waste hours in train rather than doing important things.
Completely disgusting this service is.
Swagata bagul
[protected]@yahoo.com
Indian Railways customer support has been notified about the posted complaint.
Oct 23, 2017
Sunil Dunilkumar's response
My bike and steel box has been not come to PUNE. It RR no D891674 DT 01Aug 2017.FM NJP to PUNE.
Hi,
My elderly parents were traveling from Vijayawada to Tambaram in S3 25, 28. My mother's pink luggage bag was stolen. They came to know in the early morning in Gumudipindi.
It has my mother's sarees and cash of 20000rs.
If any update pls call to [protected].

Thanks
Raghu
Train no 02791
Coach no S5

There is no light in the boggie no S5 only of train no 02791 from 1700hrs on 24/10/17. No body is in the train to look into the matter immediately. All passengers with children are in panic situation.

Kindly look into the matter to get it resolved immediately.

Location of train.. Near Allahabad
Sir my bike and steel box has been not come to PUNE booking FM NJP to PUNE. It RR no D891674 DT 01Aug 2017.three months before booking my bike not received wef DT.
Dear sir...
I am traveling in the train no .12487.It was suppose to reach anand vihar on 22nd Oct. But today it's 23rd Oct and the train has not even passed Kanpur. Pls look into the matter.

Regards
Dr Neetu
Respect sir madam I m now travelling to 17203 general coach but some people's are sleeping in seat genral seat and lots of rush in our train please help me
I am traveling in train from howrah to samastipur in special train no 05227 on today 22nd october 2017. My seat nos are S11-66, 67, 69, 70, 72. Here bathroom is smelling we cant sevive in train. So kindly send here room service and wash the bathroom.
Train no. 22982 on 26.10.2017 stop 9.20am to 10.25am almost 1 hour in ghatka varana without any reason and station master not give satisfactory answer for stop train and all passenger suffer due to delay of train.

AMAR KUMAR
M.n. [protected]
Helpful
Found this helpful?
7 Comments
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    J
    JaiPrakashPrasad
    from Bengaluru, Karnataka
    Oct 30, 2017
    Report
    Copy

    Address: Kolkata, West Bengal, 713302
    Website: www.indianrail.gov.in

    Dear sir/madam,

    I had booked two ticket in 3rd ac and on the day of journey i got confirmed one berth (B2-52 and another one become as wl - 2).

    After start the train from asansol, i talked to tte and requested him that if you will get any chance to confirm my berth kindly confirm my berth.

    I am really very sorry to say that reach upto lucknow no buddy ask to me to confirm my berth.

    I had observe that who have wl 17 or 25 those passenger berth get confirmed.

    It's my humble request that seats allotment process should be as per priority / sequentially of wl.

    Please look into this matter and do the needful for same.

    Thanks in advance.

    Regards,
    Jai prakash prasad.
    Indian Railways customer support has been notified about the posted complaint.
    Evening Train from Chhotaudepur to vadodara is always late. In schedule sto page of more than half an hours at Dabhoi station.
    Pl change the department time from Chhotaudepur from 17.05 to 17.30.
    It is necessory so that in necessory sto page can be avoid es.
    Every day this train is not reaching the destination in time. Starting time is 5:15 pm at Mumbai. But never it starts on time. Used bedsheets are given to the travellers.
    One of the worst train, i ever travel like this train(man galore express 16860)sleeper coach is maintained as to much dirty as well as unnecessary things are also there, especially unhygienic issue we are facing inside coach itself.So concern team should take necessary steps on this issue and it should not be followed in future as same.
    I am traveling in 12905 porbandar Howrah express and there is no space to go to toilet from my seat in night all waiting ticket holders sleeping in reservation coach even we are sleeping no police were in the coach.
    Helpful
    Found this helpful?
    4 Comments
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      Desh ka Nagrick
      from New Delhi, Delhi
      Oct 30, 2017
      Report
      Copy

      Address: New Delhi, Delhi, 110020
      Website: indianrailway

      My complaint is regarding to train no 14681

      Everyday train schedule is going to revised & delayed

      If department can't focus & maintain schedule then close this train

      30 oct - reschedule 16:45 (Actual will be change)
      29 oct - actual delay by 8 hr 15 min
      28 oct - actual delay by 5 hr 05 min
      27 oct - actual delay by 1 hr 45 min
      26 oct - actual delay by 2 hr 35 min

      Every passenger facing problem now days, most of reservation cancel

      Train coach is empty due to train not running by actual schedule

      My suggestion is if department cant manage schedule on daily basis then no need to run this train.
      Indian Railways customer support has been notified about the posted complaint.
      Oct 31, 2017
      Updated by Desh ka Nagrick
      31 oct - reschedule 17:20 (Actual will be change)
      30 oct - reschedule 16:45 (actual delay by 3 hr 20 min)

      No Improvement...
      Nov 06, 2017
      Updated by Desh ka Nagrick
      no improvement...

      what is doing railway department..
      Hello,

      On 22/10/2017 i was booking ticket through irctc website. But unfortunately ticket didn't booked but 880 Rupees got debited from my SBI Net Banking Account.

      Transaction ID: [protected]

      I request you to please kindly Refund my money as soon as possible.

      Thank you,
      Puja Verma
      Desh ka Nagrick's [Complaint's author] reply, Oct 31, 2017
      any update on return of amount>????
      In kengeri railway station for two wheeler they were charging 50 rupees per day, before it is 20 rupees per day now it is 2.5 times more, why this much amount
      with whom we need to complaint.
      Desh ka Nagrick's [Complaint's author] reply, Oct 31, 2017
      pls file a writing complaint to station master also regarding the moter cycle stand price.
      The train is running late on almost every occasion. Its causing a huge trouble to passengers. Is anyone looking into the matter or not?
      The rescheduling of train by 4hrs at origin and further changes varying till 8hrs is not acceptable. Its for higher authorities to look into this matter. Kindly get yourself involved in such problems to avoid such an hassle.
      Its for your information and strict urgent necessary action.
      aragon blake's reply, Dec 5, 2017
      train no 14681
      origin : new
      destination: yamuna
      pnr : 2601806017
      Helpful
      Found this helpful?
      3 Comments
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        Rupesh Kulthe
        from Nagpur, Maharashtra
        Oct 29, 2017
        Report
        Copy

        Address: Parbhani, Maharashtra, 431511

        Sir in the surrounding of purna jn. Railway station there is a new steel pipe fence are build/create. At the time of entry and exit people have facing problems for entry and exit. There is small space for exit and in the space of exit there a drainage hole on these drainage contain small around pipes. It creates difficulty to pass away it. Some time many people collapse on that exit. Please solve the problem.
        +3 photos
        Indian Railways customer support has been notified about the posted complaint.
        Oct 29, 2017
        Alhabsi90's response
        [protected]@gmail.com
        AhjjjaoNsna
        Dear sir/madam. I just purchased one bourbon biscuit from haorah stall no 23 .
        It's totally broken. I request to seller for replace. But he just angry and throwing some bad languages.
        And not replace the product.
        Please note it.
        It's just first counter from gita press
        Biswajit dey
        [protected]

        complaint for steel pipe fence at time of entry and exit of station - Comment #2899437 - Image #0
        Helpful
        Found this helpful?
        2 Comments
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          C
          chandore avinash
          from Gurgaon, Haryana
          Oct 29, 2017
          Report
          Copy

          Address: Aurangabad, Maharashtra, 431001
          Website: Www.Consumercomplaints.in

          I am traveling from udgir to aurangabad by aurangabad passengers train (57549), i have booked a seat of seat no 68 in s1.
          The tc of train taking money from passengers and allowing them to seat on my seat, when i was spoken against this to tc then they told me don't sleep on seat, travel by seating and let the other passengers also seat. When tc changed then that tc also did same, taking money from passenger without giving any tickets and seating them in reservations seat.
          Near about all the reservation seat were seated by general class passengers.
          Wery poore service fron scr.
          Take strong action against this.

          Avinash chandore
          +1 photos
          Indian Railways customer support has been notified about the posted complaint.
          Please clarified that if any seat in vacant in train then which one is get more priority to get the seat
          1. Waiting ticket holder person
          or
          2. A person with general ticket
          Train no 51421 is running 8 hour's delay. Sleeper coach is very Dirty. No water in the train. If a train runs delay customer has right to refund ticket fair.
          Train No.16528-Kannur- Yeswnthpur Exp.
          Your urgent attention and immediate action is requested to Direct immediate action Clean the toilet and Dump the same if it is indispensable before leaving Shornur Station.
          1.K.C.Jayarajan.
          2. Sajish.k
          4.Gladson

          3. Aswath
          Helpful
          Found this helpful?
          3 Comments
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            Pawan Beeka
            Oct 29, 2017
            Report
            Copy

            Address: Alwar, Rajasthan, 301001

            14321 train is always late. We don't know about how it's always 6 to 7 hrs late. If this train late any reasons please change the time of this train from beraly because in this train many kind of people's travellers they could not know the train is late so the are coming on the stations on time of the train. But they will reached on station train is late. At this time they are not able to go back home so they are stay at the stations.in this time on the stations unwanted is full of crowd. If stations is full of people many unwanted people make some unwanted work. Like thift, wigh girl's unwanted things.
            So i am suggested please change the time of this train or please make this train on time.

            Thanks

            Pawan
            Pnr number - [protected]
            Indian Railways customer support has been notified about the posted complaint.
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Sushil Gawande
              from Pune, Maharashtra
              Oct 29, 2017
              Report
              Copy

              Dear sir.
              We travelled on 28 th oct from agra to sevagram in kerala express.
              On 28th october we purchased 9 packed food from bhopal railway station at 10.30pm. I dont remember name of store but it is written in italics and starts with "a".
              Food given was rotten. We expect railways to keep a watch on the main stores distributing food at railway station. Periodic and random check will be well appreciated.
              Indian Railways customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                K
                Ktan2011
                from Mundi, Madhya Pradesh
                Oct 29, 2017
                Report
                Copy

                Address: Ahmedabad, Gujarat

                I was traveling on date 27/10/2017 train no11463, 3a, b-3/13, pnr no-[protected]. There were a horrific scene got to know inside coach. So many cockroaches moving around in the coach. Cockroaches were able to see everywhere ones it was on my daughter's body. A lady copassenger who was travelling with her 3yrs old daughter suffering whole night that a cockroach went and bite inside her daughter's ear. Govt authorised dr called up on a station but he charged. The whole incedent shows the irresponsible behaviour of railway management.
                In a reservation form there is coloum of insurance.. So what kind of insurance, security and hygiene are providing here.. I m claiming to railways for my total money refund for such a traffic jurney and request to take right step against such issues so that no one else will be suffer.
                Indian Railways customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  B
                  Borhan Reza
                  from Meerut, Uttar Pradesh
                  Oct 29, 2017
                  Report
                  Copy

                  Train number 14615, 3 tier ac b2 coach attendant was so busy in sleeping that he doesn't even opened the door of the coach at our boarding station. He did not even provide the bed sheets or whatever services they had to do, we had to go and call him for the services. If their work is for sleeping so he is the perfect man railways have recruited. Thank you.
                  Indian Railways customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    U
                    Ujwal Chheda
                    from Surat, Gujarat
                    Oct 28, 2017
                    Report
                    Copy

                    Address: Mumbai City, Maharashtra, 400097

                    I don't understand the concept of rac tickets? Why do indian railway keeps rac seats? Even after paying the ticket fare we have to share the seats.
                    This is pathetic, i think this rac concept should be stopped.
                    If there is 1 seat and 2 people in waiting either you people charge half amount of the ticket fare or else just give the seat to single passanger.
                    Indian Railways customer support has been notified about the posted complaint.
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      K
                      kpd_108
                      from Jamshedpur, Jharkhand
                      Oct 28, 2017
                      Report
                      Copy

                      Address: Deoghar, Jharkhand, 814142

                      I complain to a tte at enquiry counter regarding cleaning of first class waiting hall. He announced the on duty cleaning staff report to first class waiting hall but no one came. This is very bad towards indian railway that this is the situation of first class. You think off what are the situation of other class. Kindly made proper arrangementss for this.
                      +1 photos
                      Indian Railways customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        N
                        Neha Mujoo
                        from Gurgaon, Haryana
                        Oct 28, 2017
                        Report
                        Copy

                        Address: Lucknow, Uttar Pradesh, 226005

                        Sir,
                        I have booked my vehicle from amritsar to lucknow with indian railways on 25 th october 2017, i took general ticket for its speedy delivery but till now i have not received the same. My vehicle no is pb02de4310. The railway receipt nos is 722736. Further details are enclosed within. Its my request please look forward to my complain and solve it as soon as possible.
                        +1 photos
                        Indian Railways customer support has been notified about the posted complaint.
                        Sir,
                        i have booked my vehicle from Nagpur to Kalyan with indian railways on 25 th october 2017, PRR No - [protected] Loaded from Nagpur i took general ticket for its speedy delivery but till now the Vehicle is not Unloaded.My vehicle no is MH 40 AB 9737. The railway receipt nos is AI 027922.Further details are enclosed within.Its my request please look forward to my complain and solve it as soon as possible.

                        delayed delivery of my two wheeler vehicle
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          N
                          nmathur1
                          from Gurgaon, Haryana
                          Oct 28, 2017
                          Report
                          Copy

                          Website: irctc.co.in

                          Incident date - 14th oct 2017

                          Pnr number : [protected]

                          Description:

                          Train was delayed by more than 12 hours so cancelled the ticket before the original time of the train but no refund for the same is arranged.

                          My journey was from gurgaon to jaipur which is of around 5-6 hours and the train which was scheduled for 5 am was already delayed by 12 hours, so cancelled the ticket around 2.30 am in the morning.

                          Refund is refused as they say it should be with 4 hours of the train timing.

                          The amount is more than 1k so i want a refund for the same
                          Indian Railways customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            mpd380970
                            from Jamshedpur, Jharkhand
                            Oct 28, 2017
                            Report
                            Copy

                            Address: 831011
                            Website: IRCTC

                            Pnr no.[protected]. I booked ticket in mumbai-howrah duranto for journey dated[protected]. Due to derailment on the track the train was rescheduled 10.30 hrs. Late. I filed tdr no. [protected] and applied for refund. No response. Then i filed a complaint with e-tickets as advised by irctc. The complaint was registered as irctc # 6763332. But even after three reminders and lapse of about two months there is no refund.

                            Mahendra prasad
                            Indian Railways customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              Rajatagni7
                              from Pune, Maharashtra
                              Oct 28, 2017
                              Report
                              Copy

                              I am traveling in pushpak lko to mumbai pnr no - [protected], pantry car seller selling 7 rupees in 10 rupees. Tea is just for name it’s boiled water of tea colour. It’s so shameful that they are charging high price from the travellers then also not providing good product.
                              Railway will never improve if no action will taken against such fraud. It’s not only with tea, they are selling each and everything worst and at high price, innocent travellers are getting cheated everyday
                              Indian Railways customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                T
                                Tanwar Ajay
                                from Kollam, Kerala
                                Oct 28, 2017
                                Report
                                Copy

                                Address: Anantapur, Andhra Pradesh, 515201
                                Website: www.consumercomplaints.in

                                Dear sir
                                I am ajay kumar coming from new delhi to bangalore i was sleeping in the train no.12628, karnataka express bogi no. S5. Seat no.55 (Pnr no.[protected]) early morning around 03:15 am station gulburga or wadi junction suddenly i wake up 03:40 am i am checking mobile in my bag it is not there i thought some one wondering there in the train. After i contacted to crpf persons i told to them they noted my name and my mobile number.
                                They told please complaint your last station sbc bangalore but they are not responded.
                                Please kindly log my complaint and do the needful
                                Mobile make : redmi-4a dual sim
                                Mob: [protected]
                                Mob: [protected]

                                Thanks & regards
                                Ajay kumar
                                Mob:[protected]
                                Indian Railways customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  K
                                  KARAN NAHAR
                                  from Chandigarh, Chandigarh
                                  Oct 28, 2017
                                  Report
                                  Copy

                                  This is to state that refund for a ticket cancelled since a long time period is pending with the *pnr number - [protected]*
                                  This ticket was cancelled on august 4th nd i was assured of getting my refund back in 3-4 days..
                                  The railway customer care number is never available. No one attends to the call.
                                  Kindly look into it and refund the amount as soon as possible
                                  Indian Railways customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    C
                                    Chander Pal Yadav
                                    from Dirba, Punjab
                                    Oct 28, 2017
                                    Report
                                    Copy

                                    Address: Rewari, Haryana, 123401
                                    Website: Consumer complain

                                    Dear sir the train who comes from bhiwani to rewari at morning 6:40 am at bhiwani always late it's reaching time.in this train most of passengers are govt. And pvt workers they're never reached at there duty timing in between stations it's chain also pulled these activities are doing by the bad guys who traveling in this train daily the station master and the force never take any action in them. Plz sir solve this problem i m also a pvt employee train no is 54787
                                    Indian Railways customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      K
                                      KRKiran
                                      from Kishangarh, Rajasthan
                                      Oct 27, 2017
                                      Report
                                      Copy

                                      Ticket details
                                      Pnr:[protected], train:82907, doj:26-10-17, 2a, bct-ljn, dep:19:45,
                                      Rupendra+1, a1 31, a1 33,
                                      Fare:8670, sc:0.0+pg+ins

                                      This is the fare i am paying (This price is not of tatkal, this is of general booking) and train is getting stopped at every stating and at the outskirts for hell lot of time.

                                      If you are paying a price similar to that of flight you expect the train to atleast reach destination on time.

                                      Request you to atleast make sure that after paying this much amount, people reach their destination on time
                                      Indian Railways customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        P
                                        prasanna kumar Karanam
                                        from Adoni, Andhra Pradesh
                                        Oct 27, 2017
                                        Report
                                        Copy

                                        Address: Guntur, Andhra Pradesh, 522647

                                        Dear railway team,
                                        From past 10 years iam monitoring the trains between nandyal to guntur line are running 1 hour average delay and people are suffering a lot and they don't know whom to complaint properly, so please look into the issue, now we are in 21 century so expecting you will resolve this delay issue, time is money.
                                        Train nun - 57325, 56502
                                        Indian Railways customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit