Indian Railways Complaints & Reviews

Me and family traveled in kanyakumari express (12633, pnr: [protected]) in s1 coach on 16 october. There were 2 issues during this painful journey
1) train was delayed by 2.5 hours when it reached nagercoil. The main reason what i learnt was a stalled goods train in the egmore-tambaram section which was on the same track as 12633. I am at loss of words to understand how an engine which cannot pull the load can be fitted
2) about 30 passengers with general tickets boarded the reserved coach. There was no tte or rpf to regulate at tambaram till tindivanam. Passengers were unable to use rest rooms (Or) sit properly. I had to complain to 138 and this was informed to rpf tindivanam. A police staff called me and assured that it will be sorted. At tindivanam, rpf got into the coach and offloaded some passengers. Again at villupuram, more people were offloaded.

Why railways is not able to protect passengers and why rpf was not accompanying?.

My pnr no is [protected]. I boarded the train in lucknow. Train reached 4 hrs late. The moment i entered the coach not only foul smell was emanating from toilet but there was no water at all to use it. The passengers complained the water shortage for last 12 hrs. Small children n women were finding difficult to continue the travel but had no option due to festive season. Pls taken immediate action n if possible please arrange the water atvelast for aam admission. Still to travle for another 15 hrs to isme

Sir, i m amit shivhare [protected] :- mera chota bhai pankaj shivhare jiski mental position thik nahi he aur uska ilaj mental hospital gwalior me chal raha he uski kal raat ko 08:00pm par achanak mental position bigdi aur jab me market gaya hua tha tab bah ghar se chala gaya me jab ghar 08:30 par wapas ghar aaya to pata chala phir me use dunde laga to pata chala ki wah station ki aur gaya he me aur mera dost amit soni [protected] dabra dono usko dhodte huye station pahuche ek dusre dost ko mene 02 platform ticket lane ko kaha dabra station par platform no 02 par ticket window na ho ne ke karan ticket lene ke liye platform no 02 ko par karte hue platform no 01 par jana padta he tab tak hum mere bhai ko dhudte hue platform no 02 par aage ki taraf jhansi ki taraf pauche to waha mera bhai mil gaya me usse ghar chalne ki baat kar hi raha tha ki achanak waha par railway protection force ke lakhan lal meena train ki entry karne aagaye aur humse ticket ki maang karne lage humne unhe sari baat batai ki mere bhai ki mental position thik nahi he aur unhe humne uska current treatment prescription bhi dikhaya tab bhi wah use na mante huye ticket ki maang karne lage tab humne kaha ki sir thodi der rukjao abhi ticket lekar mera dost aata hi hoga par wah maan hi nahi rahe the aur kah rahahe the ki ticket dikho aur ticket nahi he to 1000.00 ke hisab se 2000.00 penalti bhar kar rasid banbao ya 250.00 ke hisab se mujhe 500.00 dekar bina rasid ke nikal jao aaj diwali ka tyohar he me tumhe aandar kar dunga to tumhara tyohar kharab ho jayega aur unhone kaha ki kya tc hota to wah ye nahi karta kya me bhi wahi kar raha hu to isme burai kya he dabra station par tc nahi he to hume hi ticket check karna padta he ye baat to humare incharge aur station master ko bhi pata he aur hum dono ko garewan pakad kar plateform no 02 par aur aage jhansi ki taraf lejane lage tab tak pl. No. 02 par godwana exp 12410 aagai tab tak mera bhai train ke slr coach me jakar beth gaya humne meena ji se kaha ki aap ek minut ke liye to hume chod do ya aap hi mere bhai ko train se utar lo uske pass bhi to ticket nahi he par wah to maan hi nahi rahe the kah rahe the ki agar me use utarne gaya to tum bhag jaoge aur itne me train chaldi mere bahi ke pass ticket hi nahi tha aur mobile bhi nahi tha train jane ke baad hum bahut paresan ho gaye tab humne meena ji se kaha ki aab me kya karu me use kaha dhundne jau tab meena ji ne humse kaha ki jo hona tha wo to ho hi gaya aur bese bhi tum aapne bhai ka kab tak dhayan rakhte marne do jane do sale ko kam se kam tumhe usse chutkara to mil gaya na tumhe to mujhe dhanyabaad kahana chahiye mene kaha sir me ab aapne bhai ko kaha dhunduga to unhone kaha ki kuch nahi rasid banwakar ghar chale jao nahi to tumhe aandar dal dunga mene kaha ki sir ye to aapne mere sath galat kiya he to unhone kaha ki galat sahi mujhe nahi batao tumhe jo karna he wo karo meri fir likhado kuch nahi hone wala he mera bada rasuk he ukt ghatna sthal par kaphi passenger aur platform no 03 par khadi maal gadi ke driver sahab bhi mojud the unho ne bhi kaha ki ha ye log baat to sahi kah rahe he bahut der se ye aapne bhai ko ghar chalne ke liye samjha rahe the. Par meena ji kaha manne wale the ye aur kahne lage ki yadi wo pagal he to tumne use ghar se hi kyu aane diya ghar par hi bhand kar rakhte hume kaha ki wo pagal nahi he sir kuch dino se wo dipration me chala gaya he wah kaphi pada likha he uska ilaj bhi chal raha he aur wo kuch haad tak wo thik bhi ho chuka he tab tak platform ticket lekar mera dost aagaya aur humne unhe ticket dikha diya aur unhone hume kaphi deer ke baad chod diya phir hum apni complant lekar dabra station master ke pass pahuche aur likhit aawedan diya to unhone use lene se mana kar diya tab humne kaha ki hume aapni sikayat ko complant book me entry hi kar lene dijiye par unhone kaha ki rpf ki complant nahi hoti he wo kabhi galat kam nahi karte he tumhari hi galti hogi tab humne kaha ki koi complant contact mobile/landline no. Hi dedijiye tab unhone kaha ki aap jaiye yaha se aur bhar likhe complant no par ye online complant kar dijiye bhar koi complant no nahi likha tha aur lindline no likha bhi tha to wah lag hi nahi rahata aur online center sare band ho chuke the tab aaj mene online center jakar complant ki sikayat ke saath me humare platforme ticket he sir pls help me sir mera bhai to milne se raha aur dabra station par bhi kisine meri complant ragister nahi ki mujhe aapki help ki bahut aabsaykta he kirpya uchit karybahi karene ki kirpya kare. Thanks

Online booking in railway requires review.

S. No. Name age gender concession status coach seat / berth / wl no current
Status coach seat / berth / wl no id type / id no. Insurance
1 kpn pillai 57 male cnf b1 58 (Mb) cnf b1 58 (Mb) yes
2 madhavi amma 69 female srctnw cnf b1 60 (Lb) cnf b1 60 (Lb) yes
3 pankalakdshiamma 98 female srctnw cnf b1 59 (Ub) cnf b1 59 (Ub) yes
Please look at the bert allotment of 3 persons. My mother 98 years old is allotted upper berth!

Dear sir,
Now i'm traveling in 15052-gorakhpur kolkata express which is running already 8 hours late, that is truly causes anxiety and untolareble for passenger.
Not only this, i hear that most of our train has been running late.
It's my request that you r liable to inform me what is the reason behind this.
Lastly it is my humble request to you for taking necessary action against this issue as early as possible.

Thanks & regards
Arup kumar khan.
A indian passenger
Email id.- [protected]@gmail.com

Sir my name is rahul chaudhary i m from kolkata sir today i was traveling from sakri to sealdah station i was voilently abused by ttc in the platform no 11 of sealdah by ttc for not having my ticket. I showed my ticket they tear it and imposed a fine of 255 rs and tortured me for not having tickets do something about it or else i m going to complain to higher branch

Sir i am raja khan i stay near phatak (Pakur) sir there is railway pole broken its very sharpe and dangerous. School kids, senior citizen, patient, pregnant lady pass throw this phatak road daily every accident happens because of this broken pole.. This pole can give a serious injured to public and can die if they get injured.. And in this phatak there are many fruit hawkers stall... Near railway track train passes throw this track some may can get died in train accident who will be reposible for this matter? In pakur station grp and rpf police take perday commision from this stall if any enquiry comes they inform hawkers they remove there stall and get clear so it my humble request to take a immidietly action on this matter i hope railway will help and give a good reponse on this matter... Thankyouuuu

We were travelling in dehi sealdah duronto express on 18th oct, pnr no19aaagm0289ca19, it was late for 10 hrs leading to. Miss our scheduled trai n gour express at 10.15 pm, i even approached to station master and officials for refund but they didn't help us for anything. It was the worst experience, as my dad is a heart patient, and i am thinking to take legal action and let everyone know about this hackle in social media, and let me know when i will be getting the refund

Dear sir
Myself Niju M has parcelled my Bajaj pulsar bike with registration number KL16-3320 from Ahmadabad to quilon on 14/10/2017. My way bill number is 258412. I didn't get any update so far. They did not parcel my vehicle still. The same happened so many times from Ahmadabad Railway Station. So I request you to consider this complaint and do the needful
Thank you
Niju M

Today in morning around 4 am, 5 mobile and 1 my spouse hand bag stolen from 19031 yoga express - a1 coach set no 19, 20, 14, 15,.23
Out of these 5 two belongs to me and spouse. This was early morning and all passengers were sleeping. We realised the theft at sarai rohilla station when my wife asked me that he mobile is missing, when i checked mine, it was also stolen
Another passenger at a1-23 informed same and then passenger at 14 and 15. When i reach to attendant for fir he was in sleep and when asked him he asked me to contact tc. At that time tc in train advice to complain at delhi. After reaching at delhi, when enquired on fir with one of grp police, he asked us to lodge complain at end station haridwar. By this time i tweeted to western railway, indian rail, rail minister. Soon after that grp police came to us and fir no [protected] lodged. Total loss i suffered of 1 lakh due to some gold earing and finger rings were available in wife purse.

This train having frequent theft cases, i heard with no of passengers. Indian railway team, kindly help to bring back our stolen things

Sir! My pnr no. Is [protected]. I am travelling by tr no. 04425 from katpadi rly syn. On 18 oct 17 right now at 1530 h this train is delaying by more than 9 hrs. We are getting bore. No pantry car, no water in toilets. No cleaning or maintenance. If this would be the condition then no body would like to travel by special train. Intead people would like to travel by air in the parallel cost. It seems we can not celebrate diwali on 19 oct 17. Very disgusting and embarrassing for people who are travelling by this train. Plz look intensively and make compensation accordingly. Kk singh

Dear sir

I had booked my bike (Honda activa) to do the parcel from miraj (Maharashtra) to hatia (Ranchi, jharkhand) railway station on 29th sept 2017, but already 19 days are over i did not receive my bike. I had conatcted to the hatia railway station on 13th october 2017 but they dont have any information even i contacted to the parcel office of miraj railway station but they are syaing that they already sent my bike on 29th october for hatia. Sir nobody is giving me correct information regarding my bike, i am totally stuck in between the offices of railway and nobody is giving me correct information. Please help me so i can get my bike as soon as possible.

I had attach the copy of recepit.

Details are given below:-

Bike - honda activa
Colour - gray
Booking receipt no.- b657524
My contact no,.- [protected]

At goregaon east, near to lotus business park; 2 wheelers are required to be parked at railway warehouse.
Locals charge rs. 20 per vehicle without issuing receipts.
Illegally money is charged from people and if you don't pay, your vehicle will be damaged. Collection in name of raju pawaskar by teenagers.
This is how black money gets generated.

Dear sir/madam, today i am trying to book railway ticket pune to patna express, but not booked and debited the money, please refund and help me. Thanks

Wednesday, october 18, 2017 2:24 pm
Stubp[protected]/pune to ald
Inr
2, 760.00 17, 138.19
4
Wednesday, october 18, 2017 2:24 pm
Stubp[protected]/pune to ald
Inr
10.00 17, 128.19
5
Wednesday, october 18, 2017 2:24 pm
Stubp[protected]/pune to ald
Inr
1.80 17, 126.39

We boarded train 12245 duranto from bhubaneshwar to yesvanthpur on 17th october 2017. Irctc caterer i found is doon caterers. Pathetic food & it was being packed near toilets of each compartment though 12245 has a pantry. Food was cold too... When asked the persons serving, said to complain to the ministry since their owner is apathetic to their owes too. I think the authorities will not wake up till the public start a revolt against railways... Since my childhood (45 years) i have been hearing complaints on quality of food in trains. A railway public brigade need to be started by a ngo to ensure quality, hygiene. A revolution is required. No change of minister can make the railway staff to work. System has become obsolete. Wake up india

Train no. 12206 nanda devi express from dehradun to new delhi started on 17 october was not having water in coach b2. What kind of service is this? What we should use for washing if there is no water?
Please ask this to your employees who are working for filling water in coaches? What were they doing? Were they sleeping? If they are not able to complete the work please provide chance to other people who really want to serve the indian railway. Please don't waste money on such people who are not working properly

I had tickets booked in pooja express/12414 for 14th october and saw update that train was late by 3 hours which later got cancelled and so i cancelled my ticket to file a tdr but neither i am getting option to file a tdr nor received any refunds.

Below are my ticket details

Transaction id: [protected] pnr no [protected] train no./name: 12414 / jammu aii exp
Date of journey: 14-oct-2017 date of boarding: 14-oct-2017 class: third ac (3a)
From: gurgaon (Ggn) to: jaipur (Jp) boarding: gurgaon (Ggn)
Resv upto: jaipur (Jp) quota: general (Gn) ticket type: e-ticket
Insurance (No of psgn) : 2 insurance company : shriram general insurance travel insurance premium : 0.0
Policy issue date : 11-sep-2017 10:57:00 am travel insurance opt : yes

Please refund the amount asap it's indian railways fault

I'm travelling in east coast express s6 coach on 17th oct, 2017 and i have seen that the reserved compartment has been fully filled with general ticket passengers and the tc has taken 100/- each for illegally allowing them to stay there. He clearly stated it costs 500/- to write a receipt. Those passengers didn't allow me to sit in my own seat even. They molested me by trying to sit on my berth when i was trying to sleep (Side lower). They literally occupied my whole seat and made me to get out from there. I scolded them to move away from there but they didn't. The tc had allowed all of them to stay in the coach itself.
I experienced hell in the compartment...
I question the authorities as they, who are responsible to take care of these things, are actually encouraging them.
I demand the higher officials to respond to this and take stringent action.

To whomsoever it may concern.

This is to bring to your notice that on 04/10/2017 i ordered a meal at CHHAPRA railway station with Order ID[protected]Train Number - 22411, Coach ID - A2, Seat Number - 27), which was not delivered to me. After successfully placing the order, i got a confirmation call from the merchant that stated that the merchant is aware about the delay in the train's arrival at CHHAPRA railway station and assured me that the meal would be delivered at the time of actual arrival of the train at the station. Upon the arrival of the train, no food was delivered to me, the merchant did not answer any of my calls, even though i contacted the merchant multiple times.
The very next morning, i received a call from irctc for customer feedback, i asked them to lodge a complaint and provide me a complaint ID but nothing was done in that manner and the customer care employee on the other side was very rude to me, denying to register any complaint regarding this issue.
I then booked a complaint on the irctc e-catering application, with complaint ID[protected]. The next day i was provided with a free coupon.
This ridiculed me. Firstly, if the food could not be delivered, i should have been notified regarding the same, i was completely dependent on irctc for my meal so i had not ordered from any other vendor. The passenger travelling was my mother. She is 48 years old, and had nothing that day and was supposed to have the dinner at night that i had ordered for her. Secondly, no refund was generated for the undelivered food. What do i do with the coupon that i am provided with, with such a service, no passenger would ever order twice with irctc.
The in convenience caused was very upsetting.
I want a deep interrogation regarding this matter or i would have to approach higher authorities or the consumer court,
Details that might be useful are mentioned below.

Train Number - 22411
Coach ID - A2
Seat Number - 27
PNR Number - [protected]
Order ID[protected]
Booking Date - 04/10/2017
Irctc Application's Complaint ID[protected]
Complaint Date - 09/10/2017 (08:29:37 IST)

मै सचिन कुमार शर्मा अपनी पत्नी वे बेटी के साथ ट्रैन संख्या: 16587 pnr no:[protected] coach no: b3 seat no: 1, 2, 4 में दिनांक 13:10:2017 को विजयपुर से अहमदाबाद के लिए सफर किया था। ट्रैन अहमदाबाद स्टेशन पे अपने निर्धारित समय से लगभग 1घंटा वे 50 मिनट विलम्ब से पहुची। मेरा अहमदाबाद से अजमेर के लिए ट्रेन no: 12957 pnr no:[protected] coach no:b2 में seat no: 9, 15 रिजर्वेशन बुक था। परंतु ट्रैन 16587 के समय पर नही पहुचने के कारण में ट्रैन 12957 में नही जा सका था। और मुझे टिकट cancel के कारण आर्थिक हानि रुपया 2400 हुई वे अहमदाबाद से मुझे रुपया 10000 लगा के अजमेर पहुचना पड़ा। ट्रैन के विलंभ से पहुचने के कारण मुझे आर्थिक और शाररिक हानि हुई। जबकि मेरा कोई दोष नही है। रेलवे से में अपने नुकसान की भरपाई चाहता हु।

Pnr:[protected], train:16587, doj:13-10-17, 3a, bjp-adi, dep:n. A.,
Sachin+2, b3 1, b3 2, b3 4,
Fare:3810, sc:0.0+pg+ins

Pnr:[protected], train:12957, doj:14-10-17, 3a, adi-aii, dep:n. A.,
Sachin k sharma+2, b2 15, b2 9, nosb 0,
Fare:2915, sc:0.0+pg+ins