Indian Railways Complaints & Reviews

Sir i am raja khan i stay near phatak (Pakur) sir there is railway pole broken its very sharpe and dangerous. School kids, senior citizen, patient, pregnant lady pass throw this phatak road daily every accident happens because of this broken pole.. This pole can give a serious injured to public and can die if they get injured.. And in this phatak there are many fruit hawkers stall... Near railway track train passes throw this track some may can get died in train accident who will be reposible for this matter? In pakur station grp and rpf police take perday commision from this stall if any enquiry comes they inform hawkers they remove there stall and get clear so it my humble request to take a immidietly action on this matter i hope railway will help and give a good reponse on this matter... Thankyouuuu

We were travelling in dehi sealdah duronto express on 18th oct, pnr no19aaagm0289ca19, it was late for 10 hrs leading to. Miss our scheduled trai n gour express at 10.15 pm, i even approached to station master and officials for refund but they didn't help us for anything. It was the worst experience, as my dad is a heart patient, and i am thinking to take legal action and let everyone know about this hackle in social media, and let me know when i will be getting the refund

Dear sir
Myself Niju M has parcelled my Bajaj pulsar bike with registration number KL16-3320 from Ahmadabad to quilon on 14/10/2017. My way bill number is 258412. I didn't get any update so far. They did not parcel my vehicle still. The same happened so many times from Ahmadabad Railway Station. So I request you to consider this complaint and do the needful
Thank you
Niju M

Today in morning around 4 am, 5 mobile and 1 my spouse hand bag stolen from 19031 yoga express - a1 coach set no 19, 20, 14, 15,.23
Out of these 5 two belongs to me and spouse. This was early morning and all passengers were sleeping. We realised the theft at sarai rohilla station when my wife asked me that he mobile is missing, when i checked mine, it was also stolen
Another passenger at a1-23 informed same and then passenger at 14 and 15. When i reach to attendant for fir he was in sleep and when asked him he asked me to contact tc. At that time tc in train advice to complain at delhi. After reaching at delhi, when enquired on fir with one of grp police, he asked us to lodge complain at end station haridwar. By this time i tweeted to western railway, indian rail, rail minister. Soon after that grp police came to us and fir no [protected] lodged. Total loss i suffered of 1 lakh due to some gold earing and finger rings were available in wife purse.

This train having frequent theft cases, i heard with no of passengers. Indian railway team, kindly help to bring back our stolen things

Sir! My pnr no. Is [protected]. I am travelling by tr no. 04425 from katpadi rly syn. On 18 oct 17 right now at 1530 h this train is delaying by more than 9 hrs. We are getting bore. No pantry car, no water in toilets. No cleaning or maintenance. If this would be the condition then no body would like to travel by special train. Intead people would like to travel by air in the parallel cost. It seems we can not celebrate diwali on 19 oct 17. Very disgusting and embarrassing for people who are travelling by this train. Plz look intensively and make compensation accordingly. Kk singh

Dear sir

I had booked my bike (Honda activa) to do the parcel from miraj (Maharashtra) to hatia (Ranchi, jharkhand) railway station on 29th sept 2017, but already 19 days are over i did not receive my bike. I had conatcted to the hatia railway station on 13th october 2017 but they dont have any information even i contacted to the parcel office of miraj railway station but they are syaing that they already sent my bike on 29th october for hatia. Sir nobody is giving me correct information regarding my bike, i am totally stuck in between the offices of railway and nobody is giving me correct information. Please help me so i can get my bike as soon as possible.

I had attach the copy of recepit.

Details are given below:-

Bike - honda activa
Colour - gray
Booking receipt no.- b657524
My contact no,.- [protected]

At goregaon east, near to lotus business park; 2 wheelers are required to be parked at railway warehouse.
Locals charge rs. 20 per vehicle without issuing receipts.
Illegally money is charged from people and if you don't pay, your vehicle will be damaged. Collection in name of raju pawaskar by teenagers.
This is how black money gets generated.

Dear sir/madam, today i am trying to book railway ticket pune to patna express, but not booked and debited the money, please refund and help me. Thanks

Wednesday, october 18, 2017 2:24 pm
Stubp[protected]/pune to ald
Inr
2, 760.00 17, 138.19
4
Wednesday, october 18, 2017 2:24 pm
Stubp[protected]/pune to ald
Inr
10.00 17, 128.19
5
Wednesday, october 18, 2017 2:24 pm
Stubp[protected]/pune to ald
Inr
1.80 17, 126.39

We boarded train 12245 duranto from bhubaneshwar to yesvanthpur on 17th october 2017. Irctc caterer i found is doon caterers. Pathetic food & it was being packed near toilets of each compartment though 12245 has a pantry. Food was cold too... When asked the persons serving, said to complain to the ministry since their owner is apathetic to their owes too. I think the authorities will not wake up till the public start a revolt against railways... Since my childhood (45 years) i have been hearing complaints on quality of food in trains. A railway public brigade need to be started by a ngo to ensure quality, hygiene. A revolution is required. No change of minister can make the railway staff to work. System has become obsolete. Wake up india

Train no. 12206 nanda devi express from dehradun to new delhi started on 17 october was not having water in coach b2. What kind of service is this? What we should use for washing if there is no water?
Please ask this to your employees who are working for filling water in coaches? What were they doing? Were they sleeping? If they are not able to complete the work please provide chance to other people who really want to serve the indian railway. Please don't waste money on such people who are not working properly

I had tickets booked in pooja express/12414 for 14th october and saw update that train was late by 3 hours which later got cancelled and so i cancelled my ticket to file a tdr but neither i am getting option to file a tdr nor received any refunds.

Below are my ticket details

Transaction id: [protected] pnr no [protected] train no./name: 12414 / jammu aii exp
Date of journey: 14-oct-2017 date of boarding: 14-oct-2017 class: third ac (3a)
From: gurgaon (Ggn) to: jaipur (Jp) boarding: gurgaon (Ggn)
Resv upto: jaipur (Jp) quota: general (Gn) ticket type: e-ticket
Insurance (No of psgn) : 2 insurance company : shriram general insurance travel insurance premium : 0.0
Policy issue date : 11-sep-2017 10:57:00 am travel insurance opt : yes

Please refund the amount asap it's indian railways fault

I'm travelling in east coast express s6 coach on 17th oct, 2017 and i have seen that the reserved compartment has been fully filled with general ticket passengers and the tc has taken 100/- each for illegally allowing them to stay there. He clearly stated it costs 500/- to write a receipt. Those passengers didn't allow me to sit in my own seat even. They molested me by trying to sit on my berth when i was trying to sleep (Side lower). They literally occupied my whole seat and made me to get out from there. I scolded them to move away from there but they didn't. The tc had allowed all of them to stay in the coach itself.
I experienced hell in the compartment...
I question the authorities as they, who are responsible to take care of these things, are actually encouraging them.
I demand the higher officials to respond to this and take stringent action.

To whomsoever it may concern.

This is to bring to your notice that on 04/10/2017 i ordered a meal at CHHAPRA railway station with Order ID[protected]Train Number - 22411, Coach ID - A2, Seat Number - 27), which was not delivered to me. After successfully placing the order, i got a confirmation call from the merchant that stated that the merchant is aware about the delay in the train's arrival at CHHAPRA railway station and assured me that the meal would be delivered at the time of actual arrival of the train at the station. Upon the arrival of the train, no food was delivered to me, the merchant did not answer any of my calls, even though i contacted the merchant multiple times.
The very next morning, i received a call from irctc for customer feedback, i asked them to lodge a complaint and provide me a complaint ID but nothing was done in that manner and the customer care employee on the other side was very rude to me, denying to register any complaint regarding this issue.
I then booked a complaint on the irctc e-catering application, with complaint ID[protected]. The next day i was provided with a free coupon.
This ridiculed me. Firstly, if the food could not be delivered, i should have been notified regarding the same, i was completely dependent on irctc for my meal so i had not ordered from any other vendor. The passenger travelling was my mother. She is 48 years old, and had nothing that day and was supposed to have the dinner at night that i had ordered for her. Secondly, no refund was generated for the undelivered food. What do i do with the coupon that i am provided with, with such a service, no passenger would ever order twice with irctc.
The in convenience caused was very upsetting.
I want a deep interrogation regarding this matter or i would have to approach higher authorities or the consumer court,
Details that might be useful are mentioned below.

Train Number - 22411
Coach ID - A2
Seat Number - 27
PNR Number - [protected]
Order ID[protected]
Booking Date - 04/10/2017
Irctc Application's Complaint ID[protected]
Complaint Date - 09/10/2017 (08:29:37 IST)

मै सचिन कुमार शर्मा अपनी पत्नी वे बेटी के साथ ट्रैन संख्या: 16587 pnr no:[protected] coach no: b3 seat no: 1, 2, 4 में दिनांक 13:10:2017 को विजयपुर से अहमदाबाद के लिए सफर किया था। ट्रैन अहमदाबाद स्टेशन पे अपने निर्धारित समय से लगभग 1घंटा वे 50 मिनट विलम्ब से पहुची। मेरा अहमदाबाद से अजमेर के लिए ट्रेन no: 12957 pnr no:[protected] coach no:b2 में seat no: 9, 15 रिजर्वेशन बुक था। परंतु ट्रैन 16587 के समय पर नही पहुचने के कारण में ट्रैन 12957 में नही जा सका था। और मुझे टिकट cancel के कारण आर्थिक हानि रुपया 2400 हुई वे अहमदाबाद से मुझे रुपया 10000 लगा के अजमेर पहुचना पड़ा। ट्रैन के विलंभ से पहुचने के कारण मुझे आर्थिक और शाररिक हानि हुई। जबकि मेरा कोई दोष नही है। रेलवे से में अपने नुकसान की भरपाई चाहता हु।

Pnr:[protected], train:16587, doj:13-10-17, 3a, bjp-adi, dep:n. A.,
Sachin+2, b3 1, b3 2, b3 4,
Fare:3810, sc:0.0+pg+ins

Pnr:[protected], train:12957, doj:14-10-17, 3a, adi-aii, dep:n. A.,
Sachin k sharma+2, b2 15, b2 9, nosb 0,
Fare:2915, sc:0.0+pg+ins

Dear sir,
Yesterday i am [protected] travelling from jammu to delhi by train no. 12478, during the journey, mr. Joginder kumar, miss behaving with us.
Which is not acceptable for us, we are citizen of india, i can proudly say we are taxes payer of this country.
And your department is service provider of nation. Please look in to this seriously.

Ticket nhi dena or passenger k sath rudely behave krna

Mujhe sri karanpur se raisinghnagar jana tha m ticket lene pahucha to ticket de rhi lady ne rudely behave kiya or ticket k liya mna kr diya train chlne wali thi isliye mujhe bina ticket hi train pr chdna pda mujhe ese bura bhi lga but meri mjburi thi glti unki h m 15 min tk line me lga rha or fr bhi ticket nhi mili

Plz unke against jitna zruri ho ske step uthaya jaye ese or bhi passengers ko problem hoti h

Thanks

Right now i am at mulati (Mty) station waiting for train gondwana exp. (12409) and by which i am going bhopal (Bpl) station, from there i am going jhansi (Jhs) by bhopal exp. (12155) in which my ticket is confirmed with pnr ([protected]). Now i want to know that if i miss the train would i get any refund? Or my ticket would get waste? Is there any provision of getting refund in this condition? Or you can transfer my ticket in any other train?

Dear sir,

Sub: not yet recd. Refund for (1) pnr [protected] & (2) pnr [protected]

My onward journey was koaa to nfk vide pnr [protected] (27.09.2017) and return journey was nfk to sdah vide pnr [protected] (30.09.2017). As the train 13148, of return journey, had been cancelled by rly. Authority i have to cancel ticket for onward journey. Already 17 (Seventeen) days has elapsed till now i have not received refund amount for both the tickets.

So, i request you to please take necessary action for the same.

With regards

Mrityunjoy dutta
(M) [protected]

Shame on government shame on indian railways.. We r here to provide services only to the ac class.. Then y do u even have sleeper class coaches.

I am travelling from jaipur to dhanbad right now by train - jodhpur howrah express 12308. I have a rac ticket in s9 55. There has been no tt visits to check my ticket or any body else's. So that i cud ask him for a confirmed seat if available.. There are 3 times more passengers in the coach than expected seats.. There are people with general and even no tickets in thos sleeper coach.. N everything in knowledge of police officers travelling in the same coach as well as tt who have just visited to take a round in the gallery and ofcourse not ticket checking..
Not only this..; there has been no water in the toilets since i have boarded the train.. N cleanliess is ofcourse not even a topic to be discussed. Its pathetic.

Is this kind of service we have for common people who cant afford ac coach tickets..?? This customer care website has got 1% customer satisfaction.. N ur phone numbers are not getting connected.. I need an answer. Or else i will take it forward.

Name - s chatterjee
Age-31

I have tried for tatkal ticket in poorva express online in irctc.com from new delhi to howrah on 16.10.17, journey date - 17.10.17 at sleeper class. The amount of rs. 817 has been deducted by railway but no feedback has been obtained nor my ticket has been confirmed. It is requested that the amount may b refunded to me.