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Indian Railways Complaints & Reviews

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Updated: Jan 16, 2026
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K
kushi060
from Hyderabad, Telangana
Oct 11, 2017
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Address: Bangalore, Karnataka

Dear sir,

As mentioned above i have tried to book my ticket on 1/10/2017 from bangalore to hyderabad through tatkal through mobile app. During the process amount got deducted from my account but ticket haven't booked. So i was waiting for my refund which i haven't received yet.

So please look in this matter and kindly do the needful. When can i expect my refund as its already 7 working days done.

Irctc txn id - [protected]
Booking date - 01/10/2017

Regards,
Vinay kumar
Indian Railways customer support has been notified about the posted complaint.
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    D
    from Vadodara, Gujarat
    Oct 11, 2017
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    Address: Raichur, Karnataka, 584101

    We were group of 18 people travelling from raichur and secunderabad to jalna by train no 17417 tirupati to shiridi sai nagar in coach b2. We had our dinner very late by 11 pm and we all chatted and slept around 1 pm and one of our cousin got down at nizamabad station to get drinking water by around 2 am and he also slept by 2:30 am. Jalna was suppose to arrive at 6:30am and i woke up all by 5 am itself so that they can be refreshed as kids were along but when our cousin went to washroom she found her purse hanging there and when she checked that cash was missing and other stuffs were intact and when she came and informed all everybody checked their purses strangely found that cash to the tune of around 36000 from 3 of the purses. The attender the staffs were all reluctant to search or help us to raise fir nor they did coordinate. We suspect on the railway staff itself as the were avoiding us itself. Kindly enquire and solve our issue and one more important thing was we found two more guys who lost their mobiles and were complaining to the respective staffs even they didn't handle them properly and they were just saying to lodge complaint at their respective destiny railway stations.
    Indian Railways customer support has been notified about the posted complaint.
    Sir I am traveling 5 Oct 2017 by train no 12394 in S 5 seat no 47 .my wallet is theft I wallet very important documents are there as pan card adhar card and 3 ATM also and 3000 rupee .plz do some thing
    Complaint by
    Gaurav Kumar
    In train no. 12844 bogi no 7-9 Date 30/09/2017

    TC name - not know
    TC taken 500 per seat He told make your ticket give me 530 rupees but I had candle his deal. Is Indian train give permission to like this authority to TC.
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      G
      from Allahabad, Uttar Pradesh
      Oct 10, 2017
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      Address: Lucknow, Uttar Pradesh, 226010

      The following tickets were cancelled on various dates and the refund amounts are yet to reach my bank account.
      1. Pnr no. [protected] lucknow-new delhi 1 passenger. Rs. 410=00
      2. Pnr no. [protected] new delhi-kottayam 1 passenger rs. 1320=00
      Cancellation was intimated to me vide email dt. 25/08/2017 along with
      Refund amount as above.
      3. Pnr no.[protected] kottayam-new delhi 1 passenger rs. 1555=00
      4. Pnr no. [protected] new delhi-lucknow 1. Passenger rs. 410=00
      Cancellation was intimated to me vide email dt. 08/09/2017 with
      Amounts
      5. Pnr no. [protected] lucknow-ernakulam jn. 1 passenger rs. 2095
      Cancellation was intimated to me vide email dt.26/09/2017
      Total refund amount = rs.5790=00

      The tickets vide pnr no. [protected] new delhi-kottayam & pnr no.
      [protected] kottayam-new delhi were booked on cash on delivery
      (Anduril technologies pvt. Ltd, 843, tower-b, spaze i-tech park, sohna
      Expressway, sector 47, gurugram, haryana - 122002).

      The above amounts may please be credited to my canara bank, no 1
      Vishal khand 5, gomti nagar, lucknow-226010, up, sb a/c no.
      [protected], ifsc code : cnrb0002534.
      My irctc id is"nairrain" through which i booked the tickets and
      Cancelled the tickets.
      Indian Railways customer support has been notified about the posted complaint.
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        S
        shri_singh1985
        Oct 10, 2017
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        Address: Indore, Madhya Pradesh, 452016
        Website: www.irctc.co.in

        Train 12920 from jalandhar to new delhi was delayed by more than 9.30 hours for a distance of only 365 kms. I missed my connecting train to indore from new delhi due to this delay. It was informed that a scheduled maintenance was a cause of this delay. No prior information was given by the railway authorities. I missed office due to this mishap. Railways needs to take responsibility and refund my tickets.
        Indian Railways customer support has been notified about the posted complaint.
        I usally travel every weekend from lucknow to delhi and vice versa.
        I normally travels either by lucknow mail(10.10PM) or by lucknow ndls Ac express(11.25PM) from charbhagh. These train reach always late by atleast 1 hour.
        Last time i travelled by NZM LKO sepcial from hazrat nizamuddin but i reach ed lucknow late by 4 hours.
        My family is travelling from bhubaneswar to coimbatore in coach no s10, berth 66, 67, 68, 69
        the compartment is full o[censored]nreserved passengers
        the journey is going to be nightmare is the extra persons are not taken out
        I met wd an attempt of pocket picking from Mangalore central while waiting for MAQ-KCG express..we were alert at the right time ..so he acted like a fits patient..so please police should be alert
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          E
          Er Pradeep Yadav
          from Delhi, Delhi
          Oct 10, 2017
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          Address: Hisar, Haryana, 125001

          Dear sir/madam,
          I am pradeep, daily passenger from hisar to adampur. Sir now a days kisan express 14519 is running very late, due to this a bulk of passengers are reaching much late at their home at night. And all plans to do something at evening time at home are ruining everyday. So please do some thing for us as soon as possible. We shell be thankful to you for this.
          Indian Railways customer support has been notified about the posted complaint.
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            L
            Lovenoor5
            from Chandigarh, Chandigarh
            Oct 10, 2017
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            Address: 160062

            Respected sir
            I was booked ticket from s. A. S nagar mohali to beas with 2s from irctc web site
            Transaction id:[protected] on dated 3.10.2017
            And
            Beas to mohali with 2s from irctc web site
            Transaction id: [protected] on dated 28.09.2017 pnr number [protected]

            Dated 28.9.2017 ticket has booked. But due to some reason train has been cancelled. That's why i want back my money in my account.

            But dated 3.10.2017 my ticket has not booked but money is deducted from my bank account. And it showing failed transaction
            So kindly i request u plzz transfer my refund to my bank account as soon as possible

            I have thrice mail a complaint to [protected]@irctc.co.in,
            [protected]@irctc.co.in but they not responding
            Plzz do need full...
            Indian Railways customer support has been notified about the posted complaint.
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              B
              Bl Bhootra
              from Pali, Rajasthan
              Oct 10, 2017
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              I have booked a ticket in tatkal a/c iii class for journey from anand to jodhpur journey scheduled on 01/10/2017 departure time o train was 11pm but train was let and came at12.36 night stopage of the train at anand is 2 miniuts. I stand at b4 coach indicator. When train arrived i try to enter in the coach but the coach was locked in side i knocked the coach many times but the door was not opened then i rushed to another coach luckily door of b5 was alredy opened i hardly enter in the train after start of train, in side the train i searched the attendant but no body was their.in entire journey nobody has checked my ticket.in this journey i had only one beg with me suppose if family with kids travel what happened. I am 61 year old person how i caught the train i could not explain. You please understand the situation

              Pnr no.[protected]

              Ain
              Train number : 22476
              Coach no : b4
              Berth / seat no. : 36


              Status addressed
              Indian Railways customer support has been notified about the posted complaint.
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                N
                Nilesh S Kothari
                from Bengaluru, Karnataka
                Oct 10, 2017
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                handbag & wallet stolen in 2 tier ac

                Address: Bangalore, Karnataka, 560004
                Website: IRCTC.co.in

                Indian railways are unsafe and irresponsible
                My mother in law hand bag and wife wallet got stolen in udhyan express on 10.10.17 morning from 2tier a-2 seat no 32.32.33 at early morning in between adoni-mantralaya.
                All the doors were unlocked in the night.
                No attendant was available.
                No railway police force available in train.
                No tte available.
                Feeling unsafe to travel in indian railways.
                Feeling...
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                J
                Joysmita
                from Kolkata, West Bengal
                Oct 10, 2017
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                Address: Kolkata, West Bengal

                Sir, i am a student and today (10/10/2017), i bought ticket from new garia to sealdah.. But i deeply regret my inconvenience as i did not buy a return ticket.. And the tt caught me... His first reaction was... Give 260.. As i did not had tht mney... I requested a cosideration as i am a student, and i was in rush and it's a matter of regret.. But then he asked me to show how much money i have.. I mean "dikhao kitna mney hai".. Wht sort of a question is this? "dikhao"??? Why? I said i had 150... Which is true... But he wants to check my purse and my backpack! After that, i called my guardian and there he talked with. My guardian! Which officer does tht! And there he said 140 deal, but i was not going to give him any money.. So he lowered his rate to 100... Thn 50.. And meanwhile, when i was calling my guardian he passed a cmmnt saying "give the ph to me"... I mean wht sort a govt. Employee he is? He was in civil dress and i truly did not saw any batch or, something like tht... And whn i ws so stubborn.. The another man (Too in civil dress without any coat or, batch) told me to go home... Now i wanna ask if they were really railway personnel or, complete fraud? Wht is this? If they r true employees thn why first 260, thn 150, 100, 50 these considerations? I dnt think govt. Produce so many receipt fr fines! It's my wholehearted request to stop harrasing ppl by frauds!
                Indian Railways customer support has been notified about the posted complaint.
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                  S
                  Sumakhan
                  Oct 10, 2017
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                  Address: Vidisha, Madhya Pradesh, 464001

                  Hi team,
                  My name is suma khan, iam from vidisha (Madhya pradesh) and from past 5 yrs iam staying in bangalore (Karnataka) and its very difficult for me, no stopage of karnataka train at my station and all trains are crossing by that route. Its my request to solve this prblm in next budget, atleast 1 train stopage shuld be thr,
                  Hope for the best
                  Thanks
                  Suma khan
                  Indian Railways customer support has been notified about the posted complaint.
                  Thank you so much i will wait for positive result soon.
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                    A
                    adyasha2004
                    from Ajmer, Rajasthan
                    Oct 10, 2017
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                    stolen bag

                    Sir, my maternal grandmother n grandfather was traveling from kota to bhubhaneshwar on 8/10/17 and during thier journey, at night my granny's hand bag was stolen. It was of black colour and on it it was written rich born, it was a simple bag n contained things like - her specs, her small purse inside the bag that had some money, some imp. Books too. If found pl. Contact to [protected][mr. S. K. Nayak]. Pl. Take immediate action for it.br...
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                    Reshabh Buhsan
                    from Mahishadal, West Bengal
                    Oct 10, 2017
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                    Address: Ahmedabad, Gujarat, 382424
                    Website: www.consumercomplaints.in/new_complaint

                    So upset to inform the poor facility of 2tier ac coach in kamakhya express including late schedule by 6 hours... So annoying things happening in indian railway at this modern time. 2nd tier ac coach is seems like a general coach, people without ticket block the seats.

                    More over ac not working and nasty toilet. Broken water tap.

                    Request to please take a look and prove this is very important.
                    Indian Railways customer support has been notified about the posted complaint.
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                      N
                      nikhilsangtani8
                      from Pune, Maharashtra
                      Oct 9, 2017
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                      Address: Dhule, Maharashtra, 424001

                      Hello sir,
                      With reference to the captioned subject matter, i am a resident of india and i want to inform you that dated 17th september 2017 at about 1.00 am, while i am travelling from beas to bhusawal junction in train no 12716 sachkhand express. I lost my hand bag, i am sure it was stolen by some body while i am taking train in the train between bina junction and itarshi junction.

                      My hand bag (Colour black) having following things
                      1. Two mobile phone :
                      I. Model: redmi note 4 dual sim
                      Color: black
                      Imei no: [protected]
                      Imei no: [protected]
                      Ii. Samsung galaxy j3 pro duos gold sm

                      3. Original aadhar cards
                      4. Speaks (Chashma)
                      5. Original driving licence.
                      6. Around 11, 000/- cash

                      Kindly register my complaint and kindly request you to take any action immediately and also i request you to investigate this matter on a urgent basis and return my mobile as early as possible and oblique

                      Thanking you,
                      Yours faithfully
                      Rajani sangtani
                      Email: [protected]@gmail.com
                      Mobile:[protected], [protected]
                      Indian Railways customer support has been notified about the posted complaint.
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                        D
                        Dharmisha Mistry
                        from Surat, Gujarat
                        Oct 9, 2017
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                        Address: Navsari, Gujarat, 396321

                        59050 train runs late since years but since last 2 months this train runs late by more than 40 mins to 1.30hrs for almost 5 days in a week. Everyday commuters post across social media, does online complains, visits station master office, etc but no where we are answered. At station let it be surat, bilimora, udhana, they give so lame replies and are least concerned also and we can feel it from the way they reply us.

                        No one at all is concerned about small issues in india everyone just wants to do big big but cannot benefit normal people and hear them.

                        Disgusting railway management!!!
                        Indian Railways customer support has been notified about the posted complaint.
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                          DrKalpana Chauhan
                          from Delhi, Delhi
                          Oct 9, 2017
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                          Address: Gautam Buddh Nagar, Uttar Pradesh, 201308

                          Dear sir,
                          I have to travel with my husband, my sister-in-law son and with my little baby from lucknow to ghaziabad on 8 oct 2017. We have booked our tickets in the padmavat express in tatkal so that we travel comfortably and able to join our on time. But we missed the train as on the board the platform mentioned is 2 but train passes from 3. We suffers alot that day we have not got seat n another train also. We missed our join and lost health even my small kid get disturbed. I want my money back as well as my loss such as missed my job and the problems that we faced.
                          Indian Railways customer support has been notified about the posted complaint.
                          Sir i was booking ticket from irctc on google chrome. When payment was done app was crushed but till that payment was detected. Now its not showing the in booked ticket, message is been not received on the number.
                          Train no.13236, Coach no.S1 seat no.58, 59, 61, 62. PNR No.[protected].
                          Water dripping in toilet of S6 of train no. 15233 - KOAA-DBG. My PNR is [protected] and my mobile no. is [protected]. This type of mis-management happens regularly in this train. Kindly do the needful at the earliest.

                          A K SINGH
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                            S
                            svcivil
                            from Gurgaon, Haryana
                            Oct 9, 2017
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                            Address: Ghaziabad, Uttar Pradesh, 201010

                            Dear sir,
                            Today i am travelling from bharatpur to new delhi after taking general ticket from bharatpur railway counter when i asked to tte for make difference fare of sleeper class. He put my ticket and say for 100 rs i request for only make difference fare ticket after reaching at mathura he came and told me for penalty of 310 rs. When i request again he make misbehave me. And make a panalty ticket.
                            I request you for control for this type of incident and travellers do a happy journey.
                            Regards
                            Varun sharma
                            [protected].
                            Ticket no 69926242
                            Penalty ticket no 525029
                            Date 9/10/2017
                            Indian Railways customer support has been notified about the posted complaint.
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                              mahi1519
                              from Mumbai, Maharashtra
                              Oct 9, 2017
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                              Address: Pune, Maharashtra, 411044

                              Dear, we daily travel from akurdi to pune at 09.09 am and return the at 07.05 pm same, we travel in first class coach which is last in the train, in that coach some ladies travel and they fight with people every days because in the crowd by mistaken any one touch them, we told that ladies why you not travel in ladies coach but they not listen and scold on people and use abusing language, we also call to customer complaint number for many general people travel from first class coach but no action taken from station tc or rpf. Need action on ladies.
                              Indian Railways customer support has been notified about the posted complaint.
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                                cute Harry
                                from Bathinda, Punjab
                                Oct 9, 2017
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                                Address: Amritsar, Punjab, 143001
                                Website: [email protected]

                                Hi i am satpreet singh today i want to go to delhi in shatabdi train but your train is late. I want to cancle my booking and i want my refund back which you cannot give me back. If you will not refund then i will do something like legal issue contact to me and solove my problem. I want cancletion because my othe ticket booked from delhi to ranchi and your shatabdi train is not reached on time thats why i cancle my both ticket and i want my full money back and cancle my ticket which is from amritsar to delhi. My contact no. Is [protected]. Contact me as soon as possible if not then i legaly case on railway. Help me othe wise face the problms. And i give negative view against you
                                Indian Railways customer support has been notified about the posted complaint.
                                Oct 03, 2017
                                Sadanand Bhave's response
                                This complaint is not against any party. Railway organization follow some practice for safety, like bogie life and their maintenance. As I know every bogie is painted with information regarding this. A information painted - Return 7-2017 shows that the same bogie is supposed to be removed from service in view of its scheduled life. As such bogie is on the coach. I feel it is risky to run such bogir on the coach. And hence the complaint.
                                I booked a ticket from CBSA counter PNR NO.-[protected] which was on STEEL EXPRESS, when it got CNF i got seat on different train on VIKALP option.
                                When i talked to Helpline no. 138 they said counter ticket doesn't have VIKALP option. When i talk to CBSA railway person they denied for any help, they even don, t know how VIKALP option came.
                                I traveled in Sinhagad express train no. 11010 on[protected]. I availed reservation in D-4 bogie. Unfortunately I lost paper where I wrote bogie no. In this bogie information painted was Return 7 - 2017. However this bogie is running on the coach. Kindly note and take action to remove this bogie from coach. I feel a risk of accident.
                                I m travelling in train no 11057 amritsar express and whole train is just like a passenger train . Frim every station peoples with unresearved ticket came in reserved compartments due to which the people r facing a lot of problems even we are not able to go to washrooms and there are no TT who can handle the situation and impose fine on them
                                Train No: 12078, Fully Over crowded in Reservation compartments and safety at huge risk. Horrible crowd and no TTE is observed
                                I am traveling by 02266 from kanpur to last point. Train already start 3.30 hrs late and now getting more and more late? We pay fair nearly equal to rajdhani fair but facilities a big ZERO. Please look in the matter otherwise most of the passengers of this train force to give one night more to rail?
                                With the positive hope.
                                Dear sir
                                Today now i am traveling from MAS to KSR and my PNR is [protected]. Sir coaches are very wet not dried passengers are suffering, why you are not providing drying systems. plz take action to solve this problem further.
                                Thanks
                                RAJENDRA JEVOOR
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                                  dev9897
                                  from Mumbai, Maharashtra
                                  Oct 8, 2017
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                                  Address: Mathura, Uttar Pradesh, 281005

                                  In the village dhana shamshabad, railways constructed the underpass for crossing the railway track, however the water treatment not proper inside the underpass, even the little rain blocks the complete way and no way to cross it. The problem is affected more than 20 villages.
                                  I have attached 2 images of the location, i will added more if and rain will happened.

                                  Thanks,

                                  Detailed location address : dhana shamshabad, barari, mathura, near mathura refinery, 281005
                                  Indian Railways customer support has been notified about the posted complaint.
                                  I am traveling in Lucknow- patliputra SF express, 3A and i would like to bring to your notice that pillow covers and towels were not provided to passengers!
                                  Train No 19032 Yoga express के AC कोच B4 के टॉयलेट में पानी नही है । कोई शिकायत सुनता नही है जी ।
                                  Train No: 12078, Fully Over crowded in Reservation compartments and safety at huge risk. Horrible crowd and no TTE is observed
                                  Train No 19032 Yoga express के AC कोच B4 के टॉयलेट में पानी नही है । कोई शिकायत सुनता नही है जी ।
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                                    Sam Kamble
                                    from Mumbai, Maharashtra
                                    Oct 8, 2017
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                                    Address: Thane, Maharashtra, 421202
                                    Website: irctc

                                    Respected sir
                                    Since today i have booked ticket from rukadi to kalyan with 3berth from irctc mobile aap
                                    Since my ticket has not booked but money is deducted from my bank account. And it showing failed transaction
                                    So i kindly request u plzz transfer my refund to my bank account as soon as possible
                                    Transaction id: [protected]
                                    I have thrice mail a complaint to [protected]@irctc.co.in,
                                    [protected]@irctc.co.in but they not responding
                                    Plzz do need full
                                    Indian Railways customer support has been notified about the posted complaint.
                                    Oct 07, 2017
                                    Ankit Akki Raj's response
                                    So sad
                                    Fan not working
                                    I have booked parecel on 28.09.17 from SDLP to GAYA . But item. not
                                    received. Please check what's problem in reach the problem
                                    My. Recipt no. 107392 . plz help
                                    My. contact number. [protected]
                                    Virender Kumar
                                    Vpo gorchhi. Hisar haryana
                                    Date of journey : 5/10/17
                                    I am travelling from jhansi to Howrah by train number 12176 i.e. chambal Express.
                                    No water in toilet of coach S 1. The door of one of the toilets broken. one of the fan of my compartment is out of order.
                                    Pathetic condition. Hopless situation.
                                    I am standing at dewas station no one is there at reservation ticket counter only one person is there and he is doing others work
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