Indian Railways Complaints & Reviews

Dear All responsible officers of WR,

We had booked our tickets thru your mobile app for Kutch express (22955) with PNR no [protected] with online payment Rs. 885/- transaction id [protected], for 03 adult passenger with waiting list. After 2 days it was not conformed so that we had cancelled this tickets thru mobile app. (All related screen shot attached here for your ready reference)

We had cancel our tickets as on 07.09.2017 & got the mail from [protected]@irctc.co.in that the final amount after deduction charge amount Rs. 705/- will be credited to your account, but till date it will not received by me.

I had called to your customer care no.[protected] to Mr Manoj but he told us that systme has down & we can't help you for that.

We are requesting you again sir please look after this matter as early as possible & sort out this matter by credit this amount to my account from where I had booked my tickets please

Regards

Nilesh Kachhia
M : [protected]

I was made a ticket through irctc on 9th sept'2017 in poorva supper fast train
But this train has been canceled on that day.
So please refund the money.

Please find the details:-
Pnr:- [protected]
Train no :- 12303
Passenger name :- md zeyaul haque
Doj:-9th sept'2017
Journey :- from asansol to new delhi

Regards,
Zeyaul haque
[protected]

We have tried to send one consignment of mattress through railway from kanpur to hyderabad. Staff reached kanpur station (Govindpuri) with consignment. Staff there informed us to contact one mediator (Jagdish bajpai) there. He told us it will take approx 13500/- to book consignment. We handedover consignment and money to him. After 10-15 minutes he came with buily of 19000 something and asking for 7000/- in addtion which he said is for booking clerk. We informed him that this is very costly and we dont want to send the consignment. He said you have to pay 5000 for penalty for canceling consignment and also he refused to give us any receipt. Booking clerk told us no receipt will be issued and if you want go to allahabad.

Dear sir,
I had booked a ticket for sealdah rajdhani to new delhi for 14-09-17. But i was issued a ticket for hwh-nyd.
Kindly check my requisition slip as well. That reads a ticket for sealdah as the boarding station.
Assuming i have a ticket for my desired boarding station i boarded the train on 14-09-17. Which later to my despair (When asked by the ttte) realised it to be a wrong ticket. My ticket details are given below... Kindly guide me what and how do i get the refund of the same as i had to issue a new ticket from asansol.
Pnr:[protected].
Seeking for a positive response from your esteemed end.
Thanking you.
Regards,
Hakikat rai kapoor.

Train no 18645 running delay of 3hr 55min not even trying to cover the delay train from strating as i am seeing from rjy unnecessarily stopping delaying
Already i complaint indian railways about this morning they said noted but now also not covering the delay.in secendrabad if i go 21:20 means 4hr 20min last i face problem for transport of high cost etc. Investing $19bn for bullet train project invest for safety and make train in time.

Dear Sir
On 30 July 8.30 PM 12722 Dakshin Exp i travelled from Delhi to sikandrabad and pantry boy came with bad food and smell was coming from that food. Daal is bad and roti is very poor. I complaint in written to pantry car complaint book and number is 290232 dated 30th July 2017 with signature of manager. I have a copy of the same for your ref. If required I can show you.. I am waiting for your valuable feedback.

Regards,
R k sharma
contact No [protected]

Hi,

I have a booking in train no 12551on 23rd september my pnr no is [protected] and yesterday i came to know the train is cancelled.in this situation i am unable to get another ticket in any train up to howrah also on that day. Please give a special train or arrange seat for those who have tickets up to west bengal because in that route train is running. Otherwise please let me know what to do in this situation. Till now my amount is not refunded.

Please reply me as soon as possible.

Thanks,
Sovon bhattacharjee
[protected]

Luggage not received yet

Hello,
My prr no.[protected] of parcel two wheeler bajaj pulsar 220 hr 21g 3729 have not received yet i have booked it from bct (Mumbai central) to destination rok (Rohtak) jn on dated 10/9/2017. The parcel is loaded on 11/9/2017 in 19023 fzr janta exp p. R. R no. [protected] and it's not unloaded at rohtak junction bcoz of not proper communication of parcel unloading division. This is very bad that customer come to rohtak junction and there is no cooperation of railway staff. Plz give me the details of my parcel and plzz track this prr no. And give me proper detail of it and when it will delivered to me.
Thank you.

Prince khurana
[protected]@gmail.com
+91 [protected]
+91 [protected]

This train is the only train to reach at kancheepuram before 10 am. It reaches daily late for which daily official commuters suffering late. The signal management at chengalpattu, palur, walajabad railway stations are very poor. The railway authorities are requested to look into the matter and ensure that this train reaches at kancheepuram in scheduled time.

Why this complaint cell is opened. Answer is to save railway. Because this cell is not going to help anyone. Railway is like "ulta chor kotwal ko dante". Why because i cancelled my ticket vide tdr 047233 from narnaul (Nnl). Booking clerk advised me to keep tdr copy for future reference. I did so. But i did not get my refund. I did online complaint twice. Lastly railway did not refunded my money saying that i did not deposited my tdr copy at concrned office. Now find out who is suppose to tell me that tdr copy will be deposited and where will be deposited. I have spent a lot of money in last one year to get my refund. Who will tell me that railway raised two copy of tdr. What is meant of keeping one copy with railway. Why railway took my account number. Railway clerk says keep tdr copy for refund and now refund department telling refusing to refund. Is it not a dadagiri. Wah meri railway "chit bhi teri aur pay bhi teri"

I booked ticket in train no.12423 through irctc dated 1st sept, 2017 (Pnr. [protected]). I also booked return ticket on train no. 12424, dated 2nd sept, 2017 ([protected]). The train 12423 was cancelled by railways due to flood situation in bihar, and full refund was provided for this ticket.

However, the train 12424 was not cancelled by railways. As i could not perform my travel on 1st sept, i was forced to cancel the return ticket manually for which irctc charged 25% charge.

Please note that the return ticket cancellation was not my wilful cancellation. It was the railways problem of cancelling the onward train for which i had to cancel the return ticket manually. So, cancellation charge should not have been taken from me for this ticket too.

So, i request you hereby for the needful to refund me the cancellation charge of ticket no. [protected] (Train no. 12424, dated 2nd sept). Else, give me the justification for which i do not deserve it.

Please tell me whether i cancelled the return ticket for my mistake/wish/convenience or i cancelled the ticket due to railways related action.

Regards,
Bikash

This is related to train no 74033 (Delhi sarai rohilla to farukhnagar) dmu passenger running between delhi sarai rohilla and farukhnagar and this train has not run in its scheduled time in any single day. The distance between both the stations is only 48 kms and travel time is 1hr 35 minutes but the train departs around 50 minutes late every day from delhi sarai rohilla which is its originating station and accumulates late on the way too. Particularly working ladies and man's face trouble as it is uncertain when it will reach the destination. I am astonished when indian railway knows that the train cannot run in time why they print time table. It is better to discontinue the train between delhi sarai rohilla and farukh nagar as in this section no train runs in time even originating train from delhi sarai rohilla a starts 40-50 minutes and odd late and that too every day. Will the railway ministry will look into the matter and take steps to check the loss of hundreds of man hours, loss of students and employees using this train?

I booked the ticket from kalka to shimla and trains was cancelled on 26and 29aug due to issues in panchkula and government refunded only 1 rupee out of 2100 rupees. I will go to media. On 26aug in panchkula their was roits and all the trains from chandigarh railway station, kalka and near by areas has been canceled. My family and i have booked the tickets online and we were in the mood to go and enjoy with the family as i didn't have holiday with them in the past.

Local passengers had entered in reservation compartment in telangana exprss on dated 13 sept 2017. Because of them some people feeling uncomfortable even they have done their reservation. Local people had entered after mathura station saying that inercity is cancelled therefore they have entered in this train. I am also travelling from telangana exprss. Pls give some solution to us that how telangana exprss had became local train after mathura junction???

Sir,
I'm kalyan bid from kankinara. Last sunday i was go to bishnupriya halt that is near about nabadwip. And monday i was back from there through this station. When i go to the ticket counter for ticket, in that case i have no cash, only coins are available in my pocket. But the person who was sited on the ticket counter, he directly refused to take coins of rs.2. I was helpless in that time, because my daughter was with me she is too tiny. After some time i was beg from this guy that "please give me the ticket by coins". But the ticket seller was beahaved as an businessman. After that i was violently speak him up. But nothing worked. The time was near 7.30 p. M approx. Kankinara is too far from bishnupriya. So, at the last time i picked up the train without ticket with my tiny daughter. And i was so harrased by this immature works of a govt. Employee. And i really think to punnished all of those person who just take there job as an own business.
Sir, i really don't know what should i do. But as an indian i want the justice.

My ph no: [protected]/[protected]
Mail i'd: [protected]@gmail.com

I want to lodge a complaint regarding the railway. Let me start with the incident that happened because of the glitch from the railway portal end

I booked ticket for bolpur s niketan station for 3 candidates in train (15659) (Kanchanjunga exp) from sealdah station for 31st-aug-2017. I came to know that from the enquiry cell that the train will not be available but still we are getting options to book tickets and moreover we are able to book tickets. And after knowing the incident when we are cancelling the ticket, howcome money is deducted when there is a glitch from portal's end. If the train doesn't have problem with their availability status, then when we are cancelling tickets the whole amount should be refunded. I guess the railway portal should be aware of that. I was refunded with 40 rupees when i cancelled it on 24th and again had to book another ticket for 31st again as i had a university work to do. I need my whole money refunded as it was a problem from the portals end. Please don't misutilise people's money like this. This is the request to the railway board to understand the financial status of all the person and donot take money in this unethical manner.

Ps-i want my whole money to be refunded as no information was updated in the portal, instead there was ticket availability status and we could book the ticket. I believe action will be taken against this and improvement should also be done in the portal and i hope this portal is there to help people rather than muting the mouths or just for a showoff that you have a complaint portal

Dear sir, i cancelled my ticket from a computerized reservation counter and was told me that refund amount will be credited directly in my account but it has not been made yet. Could you please looking into the matter? Following are the details: pnr. No.[protected]: old ticket no.48289260. Train no.15960. Cancelled date:[protected]. Train name:kamrup express.

I have booked a ticket for 10 September 2017 from New Delhi to Vanaras in NDLS DBRT RJDHNI (12436). unfortunately, the train was canceled on that day without any information to the customer. I would like to request to refund the amount of booking. MY PNR No: [protected].
I have booked through Paytm .

or Please provide me the steps to be taken to get back the amount.

Sir,

My name is mayur bondre. On 2/09/2017 i was travelling from nagpur to
Pune in hatia express (22846), coach s9, seat no, 71.

In between kopargaon and ahamadnagar someone snatches my mobile phone
And jumped from the running train. I had too tried to catch him but
Train is not so slow that i can jump. So pull the chain and ran
Towards the the thief but he escapes.
After pulling chain, no one came there to ask nor the police come to
Check who pulls the chain.
So i request you to please the help me to find my mobile. I had
Purchased the mobile only three days earlier on 29\08\2017.

I had complaint about it on email id of ahamadnagar railway police, but i didnt received any response from them. I am continuously mailing them. But not even single reply was received.
Please take some action
Thank you

Sir,
We are very used to this train because we get our flight from delhi airport in time. But now a days after ambala cantt it reaches ndls in minimum one and half an hour after its eta. For this reason we miss our flight. I don't know why after ambala cantt it become late. Sir it is a serious issue. Plz look after this matter seriously for its immediate redress.
Thank you.