Indian Railways Complaints & Reviews

Can someone from higher authorities please ask mr modi when the local trains will be on time in mumbai.

We as a people face so much of rush on daily basis just because trains are delayed.

Every single transaction of a common man is tracked but when services like these will be regularised.

Modi is planning bullet train with shinzo aabe someone please ask him when the local faculties will be proactive and will be on time.

[protected]@gmail.com

Sir,
With due respect i beg to state that i have swiped my debit card at howrah railway reservation booking counter no 8 but transaction was declined but few hour later i have received message that my account was debited of rs 3700. Message from sbi bank attach herewith "thank you for using your sbi debit card 622xx9833 for a purchase worth rs3700.0 on pos [protected] at er - howrah txn#[protected]".
Therefore i like to request if you kindly process to credit rs 3700.00 i will be highly obliged.
Thanking you
Udayan adhikari.

I had parcel my bedding and books in single parcel from gwalior (Mp) indian railway parcel service on 23 aug 2017 with prr no. [protected] (Pwb/sdl-shahdol) for delivering in shahdol (Mp) but till now (11 sep 2017) parcel had not been delivered. And gwalior parcel office sevice persons are not responding to querries, and there is no correct information where is my parcel.. Plz help

I was travelling from kanpur to delhi. But due to waiting my pnr no. [protected] not cofirmed. So i meeted to a lady tt via collie. I purchased 3 journal ticket of 480 rupees. And collie has taken 1200 rupees and give me the details of my birth. Train no. 12801 coach no. S 2 birth no. 53, 54, 56. But that lady tt has not given me any cash receipt. Why

Sir,

My name is vinu prasad. Because of some personal reasons i have visited mumbai for 10 days and on 29th of august i have booked a sleeper ticket from ltt - kcvl train no -22113 for the same day travel with premium tatkal fare - rs:1405 through irctc app and once i reached the station i able to know that the flood in mumbai stopped the movement of all trains. So i waited almost 16 hours and then i cancelled the ticket because the station people not given any proper information as the train will start or not. Then i log in to irctc website and cancelled the ticket and filed the tdr. Then i have booked a fresh ticket for ltt-tvc through current reservation. The other passengers who are booked the ticket from the counter all got the full refund for the same ltt - kcvl train. But my case was different as i booked through the irctc website. So i just follow the procedure and waited for the update from the railway regarding the refund for the ticket. On 5th september i received a mail from irctc showing that i am not eligible for the refund of the ticket. Could you please tell me why it happened as if a counter ticket person is getting full refund of the fare and i booked through the irctc website and i am getting zero refund. Please explain if you can???!!! As paid the dynamic fare of rs 1405 instead of rs 650 for a sleeper ticket. I was waited on the railway station for nearly 20 hours without food and drink and even not have place to sit or sleep as it was so over crowded.

My permanent address as follows

Vinu prasad, tc-72/2308 (1), panickers house, ponnara nagar, muttathara, vallakkadavu po trivandrum -695008. Contact no -[protected]

Today i booked two tickets to and from from vadodara to bharuch. My journey hour is only 60 min but train late for 40 to 45 min. I can travel by my car also but when we see if two person travel then it is not good to travel from car. To save environment i used public transport and what i got from indian railways waiting on platform. No sitting arrangements, not a single fan on platform. I am with my 4 year old son. I want to show him that train is also good for travel. But i could not. Now he never want to travel by train.

You can understand my feelings. Shameful to indian railways.

Regards
Amit patel

Pnr no.[protected]

Dear sir
I am rajesh jain i am in kolkata and near by biddhan nagar railway station my complex name is merlin warden lake view
I complain against the garbage
Sir there are lots of problem in station because there are in front of the stall and back side is lots of garbage (Kura) i think never clean the garbage when the station is build and that problem is facing our complex and there are lots of mosqute, maralia, and lots of dengu you are the honable minister and i request you please look the matter urgently

Sir,
I had a bulk booking in uchahar express (Train no-14217) dated (25/02/2017) the train was cancelled. L had submitted all the details
And as the amount was more then 10, 000 the money was to be credited in the accounts but it has been 6months and the amount has not been credited. I can send u the details
Pnr:[protected]
Pnr:[protected]
Pnr:[protected]
Pnr:[protected]
Pnr:[protected]
Pnr:[protected]
Pnr:[protected]

Dear sir,
We are today (08/09/17) traveling through train no 18501 in 2ac seat no 33, 34 and we had requested to the coach attendendent to do temperature settings as per standard set by raiway. But coach attendendent refused our request and argued​ us with misbehaving.
Coach tte also communicated him but he became so rigid to change temperature.

Request to take the appropriate actions and communicate us so that we can take refund for non ac journey for the particular span.

Regard
Sumeet payak
[protected]

Train no 03192 arrived at station santragachhi on 22:34 where in irctc and other website shows from 22:03 train departed.
Still now (23:11) the train is standing at santragachhi. Train schedule time is 20:40 and rescheduled at 22:00pm

It is very dangerous for passangers who follow online status. Normally website update after occurrnce. But in this case. It is unacceptable.

Please talk to concern station master.

Dear sir/mam

Kindly look into the matter that why train 14711 is getting too much late of its scheduled time... I had booked my seat in chair car coach for today... Have to reach to th home in malout asap...
I booked my seat from patiala to malout... But because the train is getting late... I think it will not b easy for me to reach at home for latenight... Please improve the running time of all th trains and make sure that they run on their scheduled time so that people cant face any problem and harrasment...

In hope of reply,
Regards

Good morning,

This is from human rights welfare organization. We have received an complaint from a public stating that, the person has traveled in the train kavery express and the train number is said to be 16021 and 16022 and mentioned that, there is a high range of maintenance problem, no clean toilets, safetyness of luggage, rats & insects problem. High chances of peoples getting health issues and diseases also no security for the passengers safety.

Please do take the necessary action and resolve the problems for the public.

Thanks & regards,

Human rights welfare organization.

Sir,
Im a public, i traveled in kavery express train no : 16021 and 16022, there is no good and clean atmosphere in there. Toilets are not clean, not maintained properly, reserved coach has been used by unreserved peoples, no checking and there is no ttr, there is high problem in luggage security and there is no security people, rats and insects are there and has high possibility of health issues and diseases. Please take a necessary action of the above mentioned complaints and serve the public a good deed. Hoping for the best asap.

Thanks,
Public.

Dear sir,
I want to inform you that train no.54417 (Delhi rewari passenger) always arrive delay and sir if train reach till 05:56 to 06:05 at bijwasan station then it stop for crossings of train no.12986 (Delhi-jaipur double daker) if train no 12986 delay 5-6 min then train no. 54417 stop for crossing. This is always ruttion of crossing. Gurgaon railway staff is working very causally. Gurgaon railway staff is very bad staff. Please take immedetally action on it.
Thanks
Daily passenger

Hi,
I am here to complain regarding the dynamic fare pricing that was introduced in rajdhani trains. I am a regular traveler in nzm-bangalore rajdhani trains and i have been noticing the fare pricing of the rajdhani train (Train no. 22692). I was trying to book tickets from bhopal to bangalore on train no. 22692. The total fare from bhopal to bangalore was shown as rs. 3175 which included a dynamic fare of rs. 725. The base fare is rs. 1811 which means it is 40% on the base fare.
However, the fare from nzm (The source station) to bangalore on the same train 22692 on the same date (1st december 2017) is rs. 2965 which is lower than the fare from bhopal to bangalore. There were more than 300 births available from nzm to bangalore whereas the booking position from bhopal to bangalore was wl2.
I understand that the trains have certain number of birth quota from every station with highest quota from the source station. The number of birth quota from bhopal to bangalore is far less than from nzm to bangalore. For e. G. I see that there are only 8 births in the reservation quota from bhopal to bangalore as compared to 311 birth quota from delhi to bangalore for train no. 22692.
Due to this, as soon as even 5 births are booked from bhopal, the dynamic fare system kicks in which is added to the base fare. This results in the tickets from bhopal to bangalore more than the fare from delhi to bangalore on the same train at the same time. This is not fare pricing policy and is some form of cheating from railways. I have seen that more than 100 seats from delhi to bangalore remain available many time till the last date of travel whereas the railways is charging excess fare from stations like bhopal and nagpur on the same train at that time. Given this fare pricing system, it is cheaper to book the ticket from delho to bangalore and then change the boarding station to nagpur as compared to booking the ticket directly from nagpur to bangalore in rajdhani trains. This type of dynamic fare system should be relooked at by railways and corrected so that the passengers are not forced to pay more using this pricing strategy.

Himanshu agrawal
[protected]

Owing to private compulsions i cancelled my railway tickets (Pnr[protected] for journey from cstm to howrah, purported to be undertaken on 16.02.17 in proper manner in the office of the acm, ser under chief commercial manager (Refund), ser, kolkata-700001 on 13.01.17 and duly applied for refund of fare in prescribed format on 16.01.17. It needs mention that though i had bought my reservation ticket (Confirmed) bearing no. 06376982 from city booing centre at cornwallis street, kolkata-700004, refund against cancellation was not allowed from the city booking centre ss per extant order. It is unfortunate and pitiable that even after lapse of seven long months, the refund office of the c. C. M, ser has not cared to refund me the admissible fare against cancelled ticket. Time and again i have personally visited the office-in question, called on the dcm (Refund), but to no avail. I mailed to c. C. M, ser and the honourable minister but i i have received no communication from the office in this regard. I am a senior citizen living on my meagre pension. Rs. 5430.00 as is reportedly payable to me is not a small amount to me. I fail to see how can the authorities be so callous, insensitive and indifferent to public grievance. Hope some positive response.

1. Pnr no.-[protected] (Train no. 12632/ nellai express)- refund amount - rs.795/-
2. Pnr no.[protected] (Train no.16723/anantapuri exp)- refund amount - rs.705/-
I cancelled the above mentioned tickets on 21.08.2017 but till now no money has come back in my bank account.
All the numbers provided online from irctc is fake and nobody is picking up. Call is not also getting connected.
I have written mail in irctc email id but no response is received yet.
Kindly do the needful otherwise i have to file a complaint to consumer forum.

I travelled by train no. 12697 - trivandrum exp. Pnr num [protected] from chennai to trivandrum. Berth num s 13, 32 (Side upper) on 27-aug-17. The fan here was not working. As it was afternoon it was sultry. I complained to the tte, he said it was a lone incident and nothing could be done. Railways does not realise that i was a paying passenger and hence entitled to reasonable service. I had to perform the entire journey of about 16 hours in such condition.
Here i must mention that non-working fans, lights, dry taps, unauthorised travel in reserved coaches by railway employees, windows not closing properly are all some of the problems as traveler i am facing.
Since such inconvenience is only increasing but railways are falsely claiming improved service, i have not opted to register my complaint.

15027. Maurya express.55019. Chhapra gorakhpur passenger.55020. Gorakhpur chhapra passenger train kabhi bhi time se nahi jati hai 55020 number ki yah train. Har den late rehti hai...15027. Namak liye train gorakhpur cantt mein aakar har din.. Gorakhpur cantt station par yeh train ka signal nahi milta hai ek. Ghanta do. Ghanta. Rakhti hai. Aur.net par search karne par yeah maloom hota hai ki 15027. Maurya express. Apne time se. Gorakhpur junction par. Time.5:25. Pahuch chuki hai. Jab ki. Yah. Train.15027. Exp. Gorakhpur cantt par khadi rehti hai. Kabhi kabhi toh yeh train do ghanta ek ghanta ruk jati hai cant par.. Aur ek baat.55019. Chhapra. Gorakhpur passenger train yah train. Bhi. Gorakhpurcantt me time se aakar ek ghanta do ghanta teen ghanta rukti hai jabki train time se aakar gorakhpur junction par do ghanta ek ghanta 30 minutes late so jaati hai har din.. Aur net par dekha tha hai ki train time se gorakhpur junction, chuki hai train gorakhpur cantt mein rehti hai. Koi bhi railway karamchari. Sahi soch na nahi deta hai. National train enquiry app. Train live status. Dekhiye tab. Sab. Bhi. Suchana galat rehte hain. National train enquiry for rain dekha tha hai ki gorakhpur junction apne time se pone chuki hai jabki a train gorakhpur cantt mein rehti hai ek ghanta do ghanta late rehti hai kabhi bhi national train enquiry se dekha tha hai ki train apne time se aaj chuki hai kabhi bhi train wait rehti hai tab bhi train dekha tha hai ki right time hai. Aur sab ko lagta hai ki train station par aa chuki hai. Gorakhpur. Jackson par. Jo train hatia gorakhpur se aati hai woh train har din gorakhpur cantt mein rukti hai ek ghanta 30. Minute. 50 minutes. Gorakhpur cantt chutti hai har den. Train loco pilot se hum log bolte hain ki train kab chalegi to bolte hain ki signal hoga tab hum log chalenge aur hume is ki jankari nahi hai station se. Master sampark karo. Gorakhpur cantt lagta hai jaise ki sabse bada junction hai sab train ko rakh deta hai har din aur jo train ko gorakhpur. Jn. Tak jana hai sab se jyada hai yehi train rukti hai gorakhpur cantt par kisi public se gorakhpur cantt station ke baare mein pochi yah sab log yahi bolenge. Please enquiry...

Sir i zeeshan, my trolley bag color dark brown stolen by unknown person while travelling from bhatinda to mathura with my wife and two year old girl dated 02 sep 17. My pnr no. Is [protected] coach b5 seat 02 & 03. Bag contains01 gold chain with locket, 04 gold ring, 03 pair gold earings, two thousand cash and 18 pair clothes.
Second thing is that tte, 02 policemen and 01 unknown person's behaviour was doubtful that day. Tte gives vacant seat to that unknown person without reservation and after that 02 policemen came and sat with that person and share greetings with each other and after some time check my wife and luggage with torch. So i am doubting these people.
Kindly help me to fix this. Thanks
My no. Is [protected], [protected]
I already lodge a complaint at mathura grp