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Indian Railways Complaints & Reviews

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Updated: Jan 16, 2026
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Indian Railways reviews & complaints page 146

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M
Mohmmad Pitolwala
from Indore, Madhya Pradesh
Sep 22, 2017
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My friend are trawelling to katra shri mata vaishnodevi from meghnagar station.
Pnr no.:- [protected]
There is no water in wash basin
There is no charging point for every seat, no botel stand and no table for daining for every seat.
Its long route sir almost 30 hours how can they manage very bad and poor service by railway.
Mata ke bhkto ke sath aesa behave very bad
Pls help [protected]
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    Cma Vipin Mishra
    from Malegaon, Maharashtra
    Sep 22, 2017
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    Address: Thane, Maharashtra, 401303

    I vipin k mishra, booked ticket from suvidha expree{mumbai cst to cheoki} for 22 september, 2017. I got 2 lower confirm birth under coach s 8. On 21 september, 2017, i got message that coach s8 cancelled and today on 22 september, i got again message that my revised birth on s5 qnd that is also rac. I paid 3850 rs for sleepers and even a after confirm, its being revised and make it rac in suvidha express... Is this suvidha in modi government... Its cheat and fraud... And totally unsuvidha
    Indian Railways customer support has been notified about the posted complaint.
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      Vimmi Warathe
      from Darbhanga, Bihar
      Sep 21, 2017
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      Address: Vadodara, Gujarat, 390018

      Dear sir/mam,
      I am travelling from amritsar to mumbai. When our train reached to kota jn, we purchased some milk products and mineral water from saras milk parlour m/s baghwati singh chouhan, but shocking we came to know that he is charging extra money for all products with retail price inclusive of all taxes. If railway authority is allowing them to open their shops at platform. Why they couldn't able to control extra rates they are taking from each customer. Please do the needful and control this kind of wrong practices.
      Indian Railways customer support has been notified about the posted complaint.
      Dear sir

      I booked a 3A tatkal ticket(rs.2040) from mancheriyal to mankapur in 12512 raptisagar sf exp... My name is not there in chart...got so much disappointed...
      I have booked the ticket from chennai central to erode. and i have cancelled that ticket they have taken 120 rupees as cancellation fee remaining amount was not credited in my account plz refund my amount
      that mostly happens on every railway station...
      you might be observing for the first time..
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        C
        cvn
        from Ahmedabad, Gujarat
        Sep 21, 2017
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        Address: 641105

        Very poor cleanliness in rajkot railway station which also smelling badly and chances of bacteria spreading is very high due to that people will get affected, photo proof taken on[protected]. Even though chagres collected from public including cleaning activities it was not done properly.
        We are really sad in country we speaking about swatch bharath but not following it.
        Indian Railways customer support has been notified about the posted complaint.
        Sir we r traveling through painchvally fast passenger 59385 train no. From habibganj Railway Station to junardeo station but when we departed to habibganj station to painchvally fast passenger sleeper coach no. S2 respectly our seat no. 9and 10 there is no light in coach. Please solve this problem as soon as possible . Thank you sir
        Their is openly selling and using Gutkha/tobaco and cigaret without any fear n also sugges to use on train between public, by seller:
        Train : Howrah to Mumbai (CST )
        General boogie last boogie/back side
        Train no : 12810.
        Travel from to : Bilaspur 7:20 am to Raipur.
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          V
          vipin ks
          from Gwalior, Madhya Pradesh
          Sep 21, 2017
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          Address: 487551

          I have booked my parcel no-251705 (Toy car for my child) from calicut to itarsi on[protected]. After several followups till date parcel has not arrived. The parcel officer at itarsi station told me that it will arrive after two days. Still now not arrived. He gave me his mobile number, but he is not lifting my calls. He told me that the parcel has went to delhi. To whom i should contact for the details. I am not able to track it on online.

          Please help me in this regard.
          Indian Railways customer support has been notified about the posted complaint.
          Catering stall in platform 1 in katpadi station is selling non sealed water in the name of railway neer company to the customers
          One bag covering 1/2 Tulsa golden ear rings, one Redmond note 4 phone, rupees 800/-net cash lost.
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            D
            dkagarwal
            from Gurgaon, Haryana
            Sep 21, 2017
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            Address: New Delhi, Delhi, 11027

            I was travelling from sri ganganagar to delhi by 12456 train reached in time at shakurbasti station and schedule arrlival was 7.20 am in morning. From shakarpur train took 1hr 45 minutes to reach sarairohila which is just 6.8 km.
            Moreover the online status was showing that train reached on time

            I had to attend an important meeting and i have been issued an explanation call
            Infact all passangers were telling that its normal practice. This is the status of your superfast train.

            My pnr no. :[protected] train no. / name : 12456 / bkn dee sf exp
            Date of booking : 18-sep-2017class : second acquota : general
            Date of journey : 20-sep-2017from : sgnrto : dee
            Boarding at : sgnrdate of boarding : 20-sep-2017 reservation up to :dee
            Indian Railways customer support has been notified about the posted complaint.
            Poor quality of coaches and seats
            No water in toilets.
            Toilets as well as coach is stinking due to lack of cleanliness in toilets.
            No provision of lunch when train gets delayed by 2 hours.
            Train No. 12029
            Date Of journey: 17 Sep 2017
            Seat No.: 17
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              Vinnu Sidhana
              from Ghatampur, Uttar Pradesh
              Sep 21, 2017
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              Address: Lucknow, Uttar Pradesh, 226020

              Dear concern,

              I vinnu sidhana had booked one ticket from pathankot to allahabad dated on[protected] in waiting list but seven days back its showing rac status. But from yesterday its again showing waiting list. Kindly check that what is the issue behind it. My pnr is[protected]. And i am very much sure that my rac converted to waiting list.
              How come its again change the status to waiting from rac.
              Rgds

              Vinnu sidhana
              [protected]
              Indian Railways customer support has been notified about the posted complaint.
              Hello this is sandesh, I travel on Central railway most of the time Fan's not working and clean .
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                S
                from Hyderabad, Telangana
                Sep 21, 2017
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                Address: 500013

                Hi sir/madam,
                I am sarika. I have booked online ticket on 10/9/2017 but my ticket was waiting list so ticket will cancelled. I get a message your cancellation refund on 3days, but still more than week i didnot get money. This my transaction id : [protected] pnr no. : [protected] train no. / name : 12791 / sc dnr express. So please refund money as well soon. Than you sir/madam.
                Indian Railways customer support has been notified about the posted complaint.
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                  D
                  DEBJYOTI MUKHERJEE
                  from Kolkata, West Bengal
                  Sep 21, 2017
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                  Dear sir,
                  On behalf of the hundreds of daily commuters i, debjyoti mukherjee, would like to bring to your kind attention to the fact that running of all the local trains especially in after 7 pm stating from howrah on main line (Specially tarakeswar local) has become habitually irregular.

                  I would, therefore, request you to look into the matter personally and take remedial measures to enforce timely running of local trains so that the daily commuters of this place have not to face any inconvenience in future
                  Indian Railways customer support has been notified about the posted complaint.
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                    K
                    kumar satish
                    from Delhi, Delhi
                    Sep 21, 2017
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                    Address: 800025

                    Pnr no. [protected], 2s from pnbe to jsme by train no. 12024, patna hwh janshatabdi express. Get reservation for 03/10/2017, seat allotted is dr1/90.
                    Whereas, in dr1 and dr2 seats available are upto 82 only. It is a consistent problem. Complaint regarding this has been made earlier also but no corrective measure has been taken till now. Change the seat presently and take care for future.
                    It is a permanent problem and create a lot o[censored]ncomfortability during journey especially with family.
                    Is railway have no solution to incorporate exact seat allotment with variable nos.in different coach?
                    Indian Railways customer support has been notified about the posted complaint.
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                      Mrutyun J Kar
                      from Hyderabad, Telangana
                      Sep 21, 2017
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                      Address: 756044

                      Dear sir and madam. My self ajay sethi. R8 now i am the passenger of 12849. Bhubaneswar exp. My seat no s7 55 rac.
                      This train pentry car person is miss behaving and. They are selling wine liquids in n8 time in this train. So many people disturbing for this so kindly take action about this matter.

                      Yours fathfull indian
                      Mob-[protected]
                      Indian Railways customer support has been notified about the posted complaint.
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                        N
                        Neha verma11
                        from Delhi, Delhi
                        Sep 21, 2017
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                        Address: New Delhi, Delhi, 110027

                        Was travelling on 5th of august '17 from new delhi to lucknow via farraka express train no 13414 coach a1, seat no 17.

                        The train started at 10 :00 pm and in 2nd ac coach all tea, water food vendors were coming inside to sell. I objected that in 2 ac this is not allowed to the coach attendant but it was unheard.

                        I slept and kept my handbag and laptop bag beside me. But early morning before reaching lucknow i found my handbag was missing.

                        It had cash, mobile phone, id cards, bank cards. (Loss of 30000 to 40000)

                        I called the attendent and tt who were clue less that any one had come inside and stolen.in fact a south indian lady infront of my seat said that early morning at 5 :00 am a man came and was searching near every one seat when she asked he said i am the "coach attendant". She considering his words did not paid much of importance that he might be there for theft.

                        I believe the theft is done around that time between ethwah and kanpur.

                        Fir is lodged in lucknow which is transferred to etwah grp.

                        Fir no 0412/ 2017 u/s 380 ipc.

                        Its been more than one month but nothing has been found, infact after 5 days my cards were found on kanpur platform and i asked to check cctv footage to see who threw it but nothing done.

                        I am frequent traveller but its so disappointing to see that in 2 ac coach also passenger is not safe.

                        What is the duty of tt and attendent that they cant stop people from comong inside or rather i feel they are part of these theft,

                        I want recovery of my loss from railways and also need to know what is happening in my case.

                        My mail id is n. [protected]@gmail.com

                        Thanks
                        Neha verma
                        Indian Railways customer support has been notified about the posted complaint.
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                          Arkaprava Ghosh
                          from Kolkata, West Bengal
                          Sep 20, 2017
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                          Address: Howrah, West Bengal

                          Today, i came to howrah station by down antyodaya exp, which arrived on platform no 23 (New complex). Including me, there were many people who planned to catch up 13021 mithila exp (From the old complex) for further journey. There was only one foot over bridge for communicating between new to old complex which is very narrow and not enough to handle such amount of passengers. Sometimes we have to wait for fifteen to twenty munites which leads to train missing. But there was another way to go from new to the old complex via goods yeard (Through sainik armagh) which is enough wide and short distance. Sometimes there are no restrictions for common people, but sometimes rpf does not allow people to use the way by excusing of a restricted area and misbehave with people. Usually, to when we come to this way, rpf doesn't allow us. Then we requested to them that we only have one minute to catch our train but they didn't allow us and misbehave with us. As the result, we all miss our train which caused a big trouble for us. Where they allow dealy passengers easily to go by the way. We want to know why there is no transparent rule for that? And i appeal to the railway board to allow everyone to use the way till a wide way has not constructed. And my suggestion to the rpf, be polite with the passengers.
                          Indian Railways customer support has been notified about the posted complaint.
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                            Tamojit Sil
                            from Bareilly, Uttar Pradesh
                            Sep 20, 2017
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                            Address: 700075

                            13006 amritsar mail schedule dep.
                            On 19.09.17 actually departed from amritsar after 12 hours i. E. On 20.09.17 after 6am. The same train departed from howrah on 17th 12 hour late and reached amritsar 12hr late. This series of train both in up n down makes 12hr late for last two weeks. Why not make arrangements to run one spare train at schedule right time from both sides i. E. Howrah and amritsar immediately to break the chain of inordinate delay.
                            Indian Railways customer support has been notified about the posted complaint.
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                              Vikash intas
                              from Bengaluru, Karnataka
                              Sep 20, 2017
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                              Dear sir,

                              I am a middle class person. My name vikas dixit now i am traveling from chennai to mangalore by mangalore mail (Coach no. S9).
                              Sir already 1 hour over still no one tc came to my coach to check my ticket. Some other localities person sitting in my seat.
                              I paid money for reservation of my seat but i am helpless.
                              Kindle help me out.
                              Indian Railways customer support has been notified about the posted complaint.
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                                Shantilal Satra
                                from Mumbai, Maharashtra
                                Sep 20, 2017
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                                Address: Mumbai City, Maharashtra, 400090

                                I, shantilal satra from mumbai, booked tatkal tickets from bhachau to borivali for my parents, 75 and 72 years old. But i got both upper birth for them, as i clearly mention lower birth. Railway have to understand that, in this age my parents not able to use that upper births.
                                So kindly request to do the needful as earliest.
                                Regards,
                                Shantilal satra
                                [protected]
                                Indian Railways customer support has been notified about the posted complaint.
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                                  Vinod PV
                                  from Bengaluru, Karnataka
                                  Sep 21, 2017
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                                  Address: Jhansi, Uttar Pradesh
                                  Website: www.indianrailway.in

                                  My steel box containig house hold goods from ahmednagar to babina booked vide booking luggage ticket no a816367 dt 24 aug 17. The same has not been received from babina station till date. I am not getting any satisfactory reply from babinastation authorities. Needful action isrequested for early delivary

                                  Vinod pv
                                  Mob no [protected], [protected]
                                  Indian Railways customer support has been notified about the posted complaint.
                                  Sep 21, 2017
                                  Updated by Vinod PV
                                  Sir, i vinod pv booked my steel box containg house hold goods from ahmednagar to babina vide luggage booking ticket no a816367 dated 24 aug 17 and the same was delivered through train no 11077 jhelum exp on the same day. The box not yet received nor reached in babina station. May i request pl do needful

                                  In anticipation,
                                  Vinod pv, mob no [protected]
                                  Sep 21, 2017
                                  Updated by Vinod PV
                                  There is no information regarding my booked luggage received as on date
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                                    somujee
                                    from Bhubaneshwar, Odisha
                                    Sep 20, 2017
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                                    Address: Visakhapatnam, Andhra Pradesh, 530011

                                    It has been observed that since last one year and so in almost alll trains sleeper class is always occupied by unauthorised person who are not having reservation but occupying other persons berth and using toilets etc. It is disgusting now a days to travel by sleeper class which was not so in the recent past. The railway tte and railway police are probably hand in gloves and minting money helping this nefarious activity in allowing to board unauthorised persons onboard sleeper class.
                                    Indian Railways customer support has been notified about the posted complaint.
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                                      Deepa tak
                                      from Lucknow, Uttar Pradesh
                                      Sep 20, 2017
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                                      I take a ticke for my father from patna to delhi. Train has not come according to time schedule whose timmimg schedule and ticket in show in pic.
                                      Train patna to delhi reach in time 11.50 am date[protected] in ticket.
                                      I take a ticket 17.30 pm delhi to jodhpur
                                      But train is not come in (Patna to delhi train) delhi.
                                      Both train timming schedule gap is more than 4 hours my father saying me i have reached in average 18.30 pm in delhi station
                                      Those region my ticket is useless so what will i do
                                      Indian Railways customer support has been notified about the posted complaint.
                                      Sep 20, 2017
                                      Updated by Deepa tak
                                      Patna to delhi Train have not come in timming schedule so my delhi to jodhpur train ticket is useless

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                                        imrmishra
                                        from Bengaluru, Karnataka
                                        Sep 20, 2017
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                                        Address: Katni, Madhya Pradesh, 483501

                                        With subject to above, it is to say that myself rajnish mishra, residing at chachai, anuppur, was to travel to new delhi from katni railway station on 16/09/2017 by train jabalpur nizamuddin superfast express (Train no.22181) and hence was waiting for train at 1st class waiting room of katni railway station an there i had put my jiofi 4g - wi-fi device router (Containg a jio sim no. [protected]) at the charging point lying on the right hand on just entering to the 1st class waiting room of katni railway station.
                                        But as the train came on platform for which i was waiting for, i got into the train by forgetting about my jiofi 4g - wi-fi device router along with its charger which i remembered about on leaving of the train from platform. Thenafter i sent one knowing person also after about two hours of leaving of the train to search for the jiofi 4g - wi-fi device router but he didn’t find the same at that place where i had applied my device for charging and hence i lost my jiofi 4g - wi-fi device router alongwith sim no.[protected] and its charger. On dated 16/09/17, i had also filed a complaint of loss on twitter but found no action therefrom, the screenshot of the complaint filed is attached herewith. The copy of ticket (Pnr-[protected]) through which i was travelling on 16/09/17 to new delhi
                                        Hence if the rpf, katni has found the device then it may please be intimated to me on following details:
                                        Name: rajnish mishra.
                                        Mob no: [protected]
                                        Address: nc 147, atps, mppgcl, chachai, anuppur - 484220. M. P.

                                        (Rajnish mishra)
                                        Mob no.[protected]
                                        Indian Railways customer support has been notified about the posted complaint.
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