Indian Railways Complaints & Reviews

Hi,

This is a suggestion on reservation which will really improve the standard of our railway service from customer point of view. Let's say i am travelling from rasp (Rasipuram) to hsra (Hosur). But normally i will not get confirmed ticket from rasipuram to hosur. So i book it from sa (Salem) to hsra (Hosur) and boarding at rasipuram with general ticket. Ideally speaking fare from sa to hsra and rasp to hsra is same which is rs.140. My suggestion is why should i need to take general ticket in case if the fare is same.. Instead you can provide
Some options like reserved from here to here and boarding at some point in case if the fare is same. If the fare is not same then you can include the additional cost for rasp to sa in total fare. I know all dumb people only sitting in the government and you don't even understand what i'm trying to say since i have faced lots of irritating foul response from many department customer interface of government of india. I'm already worrying more like why did we got freedom atleast british would've run corruption less government even i'm not offered free stuff from government.. Please consider this request with some value and do the needful.

At platform no -1, the escalator staff who is on duty at 5:30,[protected] upward escalator behaved very rudely with me and my husband, we travelling with two little kids, iam handling my kids at the escalator and my husband is carrying the luggage with one hand and holding the sides of the escalator, he asked to lift the luggage with the hands how can a person holds luggage without any support, when we asked why? He switched off the escalator and started arguing since there is heavy rush we have done according to him, if my husband fells down (Patient) what happens? I would really like to know whether railways has introduced any norm that luggage should not be kept on the escalator with a hand on it and it should be lifted up in the air without holding the sides of the escalator.

My reservation ticket was confirm on 18th aug 2017 from ramgarhwa station but train was not come on that day. On that day i went to raxaul prs counter for refund my ticket money but prs counter man did not refund my ticket amount due to link disturb. I have request refund my ticket amount manually but not refund my ticket amount.
Please refund my full ticket money.

Sir, i am azeem sheikh have booked tatqal counter ticket from ltt in hatiya express on 19.08.2017 at 18:23 hrs for sleeper birth in train no - 12811,
Pnr no - [protected] (59 numbers of birth are available). This seat is damage and unable to sleep. Today i'm very tired but i can't sleep in this damage seat i'm very upset & disturb it's all because railway taken my full payment but not fulfill costumer (My) comfort.

Respected sir,
Scr rly, authorities not taking any action for development of gdv (Gudivada) station of surrounding area. The station vacant land is blocked with dirty ponds. People who live there suffering with pollution and bad smell with mosquitoes and other insects. The track sunk by these pools in rainy season. Therefore honorable rly minister mr. R. Velu announced on that time (1980) for lunching of wagon repair sheds over there. But the bza (Bezawada) authorities solved the problem at mtm (Machilipatnam) station which is nearest station to gdv and they removed the polluted pools in mtm (Machilipatnam) station.
So we are requesting you sir please take a good decision for gdv station vacant land for useful.
Thanking you sir.

Respected sir
With reference to pnr no [protected] ticket was booked on 22/7/2017 for travel date 15/8/2017 train no 12936 surat bandra inter city for 3 person the ticket was issued showing original wl 14/15/16 and current status wl 8/9/10 and then i was regulary checking the status on the site one week before the travel date the status shown on the site that ticket was confirmed till the day before the travel date the status was confirmed and all of sudden when i check the pnr on the day of travel before 2 hrs when chart was prepared i was surprised the status of my ticket has changed and it shown the current status as wl 9/10/11 and as it was e ticket my ticket was canceled
Respected sir i am surprised how the wl status as increase instead of decreasing and how my one week before status has change which show that the ticket confirm and due to that i was fall under great trouble to travel with the family taken unreaserved ticket and not that all
With out my fault they have also deducted the cancelation charges for the ticket without giving any services instead of giving compensation for the trouble which i have to suffer due to railway fault they are still penalising me
Kindly look into the matter and do needul by giving the explantion why it has been occured and kindly refund my canelation charges at it was not my fault and it has occured due to railway fault

Even after traveling for 2hrs the ac is not cooling and maintaing a temp of 22deg. The temp is approx to 27deg which is not sufficient. I have complain to tte but no action. This is making my body immunity low. So please take proper initiative urgently. I m traveling from scl to agartala on 19th today. My seat no is pnr:[protected], train:55664, doj:19-08-17, 3a, scl-agtl, dep:08:00,
Kamal bihani, b1 56,
Fare:450, sc:0.0+pg+ins

Ject: bikes parcel issue
Dear sir
Greetings of the day!!!
I am ravi kumar from m-11 saurabh vihar jaitpur new delhi 110044. O would like to informed you that i am bike parcel hazrat nizamuddin to kte my lt prr number is [protected]. I am travelled train no 12281 and my bike parcel booked his train when i reach destination station my booked item not received while i am pay extra charges because bike urgently required my transfer to mp. So what is this gap between parcel or staff.
Kindly due to request you please resolved my issue because i am servant of public and indian army if i am not reached location you don't know expecting how much misbehave by staff.
Why parcel staff are sleeping. I hope you resolved my issue as soon.

Ravi kumar
[protected]

When we, with old lady oparated with knee joint came from coimbatore to madurai by train 22668 on 18/08/17 at about 00:20 hours on 19/08/17, the train embarked on platform no: 3. We found that nethier the escalator in platform no: 2/3 nor the battery car was working and exit esculator form stationo also not working. With much pain we got help from a porter with wheel chair and got away form the maduai railway station.

There were lot of such old persons unable to claimb up stairs and come up or go to platform no: 2/3 in the odd night hours.

16733/rameswaram - okha express was also getting stopped at platform no: 2 at the time.

When i approched the station master on duty, he informed that "the esculator opertion will stop at 22:00 hours everyday. The battery car has been put on electric charge and will be ready only after two hours.

I requst suitable remady in future please.

Fir for mobile theft along with sim card
Dear sir,

Reference to above subject, my brother's phone (Galaxy j2 gold with gold cover) 16.08.2017 around 1.200 am.
At plateform number 1 during me nd my brother waiting for bandra to bhavnagar terminas train.

Ime no. Are[protected] and [protected]

Please help me to locate the phone.
My contact details is as follows:
Name: nitesh joshi
Address: 13 third flor geeta nagar 1 punagam surat
395010

Contact no. [protected]. [protected].[protected]

Best regards,
Nitesh joshi

I travelled in 19307 ina1 coach from agra to chandigarh

Pnr-[protected]
Trn:19307
Dt:[protected]
From agc to cdg
Cls:2a
P1-a1, 6 (Change birth to 23)

I lost my pandrive while sleeping on birth if the staff found it can send on my address or give to station master chandigarh. And inform me with mobile or email. Please enquire the bedroll attendant of that coach he might have found while collecting bed rolls. Please do the needful.

Bharat bhushan

Respected sir,
I had booked a ticket (Pnr no[protected] through your counter at chapra & payment was made through my debit card. Due to some reason the same ticket was cancelled on my request on[protected] at lucknow. Near about sixty days is going to complete but tdr not received to me. Kindly resolve the issue at the earliest please.

Thanks & regards
Manoj kumar singh
Mob no-[protected]
Email id - [protected]@gmail.com.

I am travelling by train no. 12495 2nd ac coach today. There is no security of luggage and people. Vendors are roaming around the coach and disturbing people and their privacy. Attendant also doing nothing on this issue. Kindly look into the matter.

Also on request of many people, attendant is not responding on issues and saying this train is like this only.

Sir, on 12th of this month with 2nd class reservation ticket, reached pune railway stationat 1230pm, and waited in the sleeper class waiting hall till 2am, as my train for coimbatore at around 0215a. M., put on my mobile for charging, when i came back from loo, could not found my phone. Searching for it, had reached for station manager, he says, not concerned with phones, that duty is grp,. On approaching g. R. P. They r sleeping, saying that come back after 7a. M.in the morning. At last around 0830 a. M. On 13/8/2017 they gave me a copy of f. I. R. Please note that on particular night there was not a policeman found on platform. Every day in pune rly station 8 to 9 cases of mobile theft cases. Please do need ful.

I booked two tickets from indian railway counter and cancelled then as per the legal procedure. I received tdr for those tickets from the station master and i send them at the respective mention address over their twice but no response receive till now, no authority is going to response me well.

Please provide me the refund as soon as possible,
Details of tds are attached with the complaint.

I lost my wallet in train. A passenger named sujith. He saw and gave my wallet to the tc. My train name is sabari express. I traveled from guntur to katpadi on 15th august 2017 at 5:20pm. The tc traveled from tirupati to salem. I want the tc details. Please accept my request. Thousand rupees and an atm card are there in my wallet. Please send his details. Iam a student in vit university. I belong to n block in vit university. My room number is 120

The sign boards presently displayed on the sides of train compartments show various train names, and destinations. This is confusing the passengers looking for their particular train. This also creates the risk of passengers boarding the wrong train. The problem is aggravated for those who are not familiar with the regular local trains or are new to the place.
It is suggested that only the relevant sign board is installed in the particular train so there is no confusion created. This was the method adopted earlier.

The printing of details on the train ticket (Train no., from, to, date, time of boarding etc.) are printed in very small font making them unreadable by those who are sight impaired and senior citizens and are putting them to hardships. They sometimes take the wrong ticket or take the wrong time to reach the station.
It is suggested that the font size of the printing is made larger to make the details easily readable by passengers.

I booked a ticket on train no 12521 to chalakudy. Departure time should be 11:50pm but at the time i reached station there was a notification that the train will be arriving at 4:20am and i was not informed or got any sms as i have booked online through irctc. I was waiting there for almost five hours and at 4 am arrival time changed to 5am and again 5:20 and again 5:30... I was waiting in the station for 6 hours.. If i have got the information early i could have saved my time.. This was very irritating and no one was there to help or in the help desk. This show that railway service has 0% customer service... I need a refund for the long waiting and for 0% customer service...

Hi,

I was travelling in jaipur pune express (12940) on 15-aug-2017 with my wife from ramganjmandi to pune.

My pnr number was [protected].

My birth number was 25/26 in coach b-3 (3ac)

I have been allotted a middle birth.in the middle birth there were 2 hooks which support the birth but in my case one hook was broken, i am attaching the images of the broken hook.

I notified the problem to the coach attendant but he was rude to me, after that i told my problem to tte, after 2 hours of struggle around 12.00am midnight he allotted a seat to me in other coach (B1 - 52). First of all i had to leave my luggage and my wife in coach b-3 and had to travel alone.

My wife was sleeping and around 2.00 am midnight coach attendant came with one home guard and he was trying to adjust that police guy on middle birth which was broken. My wife opposed to it but still he was forcing her to adjust that guy on middle birth.

After so many arguments he went from there. But due to that incident my wife was not able to sleep whole night, she was scared too much due the behavior of the coach attendant. Even tte instructed him that birth should not be allotted to anyone.

Coach attendant already knew that the seat hook was broken before but no one paid attention to that

It was too much for me i have paid complete charge to railway but was not able to sleep for a minuet due to this incident. Why railway is too much careless about all these, fares are increasing like anything but the service is going down.

I have wasted complete money for the ticket i could travel in general coach.

I have seen one of the coach attendant was drinking whisky in the coach.

You have to take legal action about that coach attendant.

—
Thanks, ​​
Kshitij
[protected]