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Indian Railways Complaints & Reviews

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Updated: Dec 4, 2025
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Indian Railways reviews & complaints page 155

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P
P C Swain
from Delhi, Delhi
Aug 16, 2017
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Address: Khordha, Odisha, 751012
Website: www.irctc.co.in/eticketing/TxnHistory.jsf

I entered irctc site on 15 august 2017 evening and booked for a ticket from hwh to bbs. The payment from my sbi account was made through internet banking mode. But the ticket was not issued as the internet connection was poor... I think.. And till now it is showing as follows:

In booked ticket history... No mention about the ticket

Under my transactions... It shows as follows:

Booking transaction id booking status
[protected] payment requested

Today is 16th aug. What shall i do? Please help.
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    jkpandey2002@irctc
    from Hyderabad, Telangana
    Aug 16, 2017
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    I have booked two tickets for gorkhapur to secunderabad on dated 14/04/17 and 05/06/17 and paid the fare amount by swiping my debit card in railway counter. But due to some domestic problem i cancelled the both tickets on dated 04/06/17 and 07/06/17. But refund not received of cancelled tickets pnr no. [protected] and [protected] till now. Tickets were cancelled on 04/06/17 and 06/06/17.
    Indian Railways customer support has been notified about the posted complaint.
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      V
      varundumpy
      from Haridwar, Uttarakhand
      Aug 16, 2017
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      Address: 276124
      Website: India railway

      My self varun kumar singh
      I am traveling in train no 15098
      From jammu to lucknow date[protected]
      When i selep my purse take by thief in my purse 6000rs and pan, atm, adhar, and some documents and i am say to grp but not find my purse what can i do ofter 70 years of freedom railway not do anything they are helpless than please suggested me what can i do if possible
      Name-varun kumar singh
      Vill-jamin meghai
      Po-azamatgarh
      Dist-azamgarh
      [protected]@gmail.com
      Mob-[protected]-[protected]
      Indian Railways customer support has been notified about the posted complaint.
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        R
        Rupanjan Lahon
        from Mysore, Karnataka
        Aug 16, 2017
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        Address: Bangalore, Karnataka, 560067

        This is to bring to your notice that the passenger trains running towards bangalore from bangarpet line are always delayed and stopped at unscheduled places along the way. These trains are used as the only mode of transport by a lot of private sector employees like us, for whom timeliness is very important.

        Please fix the issue as it causes a lot of negative impact
        Indian Railways customer support has been notified about the posted complaint.
        सर आज मुझे बड़ा दुख हुआ स्पेसल गाड़ी के नाम पे किराया भी ज्यादा लिया जा रहा है गाड़ी 7 घंटे लेट है जिस गाड़ी को आज 10.08.2017 को 3.30 मिनट जयनगर से चलना चाहिए वो अभी तक रवाना नही हुई है ये गाड़ी हमेसा इसी हाल में रहती है कई महिला और बच्चे परेसान हो रहे है देख कर देश की इस हाल पर बहुत दुख हुआ सिर
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          P
          Priyanka Niranjan
          from Mundi, Madhya Pradesh
          Aug 16, 2017
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          reservation status reld yet not allowed to sit

          I boarded 12447 on 15th august 2017 from jhansi to nizzamuddin.. Pnr status for one passenger was waiting 3 and for other reld in 3rd ac. We have paid the money and still not able to sit inside coach and somehow managing in very difficult way whereas there was a girl with ticket of general and tt took her inside and gave her berth.. Is this is what supposed to happen with a passenger who paid the full money for third ac and on the other hand...
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          C
          Chandra Sekhar 11122@21
          from Chennai, Tamil Nadu
          Aug 16, 2017
          Apr 10, 2024
          This thread was updated on Apr 10, 2024
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          I used to travel in dhanbad express 13352 train. Several times i have noticed sleeper coaches are dirty, uncleanness as much as drainage. Even berths will be dirty, damaged and full of dust especially side upper berth. Berths are filled with musiquotes even in running train. People are suffering alot with the mentioned. Please take immediate actions to correct this.
          Indian Railways customer support has been notified about the posted complaint.
          Aug 16, 2017
          Updated by Chandra Sekhar 11122@21
          Especially in the route of Chennai to Vijayawada, coaches are more dirty and problems with mosquito bites.
          No meaning for reservation in this train, all SL coaches are worst than 2S, overcrowded. TC will do nothing on unreserved ticket holders

          dirty and uncleanness 13352 dhanbad express - Comment #4004258 - Image #0
          dirty and uncleanness 13352 dhanbad express - Comment #4004258 - Image #1
          dirty and uncleanness 13352 dhanbad express - Comment #4004258 - Image #2
          Even TC and policemen are also coming and just taking photos as taken action even without doing that if we raise complaint
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            B
            bibhuti pal chaudhuri
            from Ranaghat, West Bengal
            Aug 15, 2017
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            On 15th August, 2017, i am waiting in Cuttack station ...Why Barbil Puri schedule time 5.45pm that comes Cuttack @8.10pm why delay???
            Goods train are passing in front of me..we are passenger totally ignored. Who will see this..
            I am suffering huge upset both mentally & stress from family due to delay, after all i am a tourist & rest of the time out of drain.
            Stop this type of harassment. Railway authority plz check the actual behind It.

            Thinking you
            Indian Railways customer support has been notified about the posted complaint.
            Teaun 17225 was already one hour late . Now stopped at hospet . Why the reason. It ewas late already . Why wasting our time

            train late barbil puri from cuttack - Comment #2820432 - Image #0
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              R
              Rajkishore kathua
              from Indore, Madhya Pradesh
              Aug 15, 2017
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              Sir iam booking two ticket on date25/05/17and29/05/17through my credit card and I cansel29/05/17. Pnr no is [protected]. And. [protected]. But after two month we are not receive refund. Amount so I'm request to you to refund my amount as much as possible. Thanks. Rajkishore kathua. Mob no [protected]sir I meet researvatin suparvisear meny times but no response so please solve my problems
              Indian Railways customer support has been notified about the posted complaint.
              Hi-tech city railway station to Hyderabad MMTS train showing Hafeezpet from 1hr, no one responding from Hi-tech city Railway station staff, not giving any info, they are answering to us as "we are not driving trains so we don't have info about trains" bloody Indian railways dept, no time shedule to train's not clean in stations
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                N
                nsingh07
                from Faridabad, Haryana
                Aug 15, 2017
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                Address: Faridabad, Haryana
                Website: www.irctc.co.in

                Dear Sir

                I booked my train journey by Chhattisgarh Express on 7/5/17 for journey from Faridabad to Amritsar with PNR no. as [protected] and DOJ as 7/7/17 in coach S-1 of train no. 18237. This train was notified as cancelled through railway website

                http;//ncr.indianrailways.gov.in /print_section

                and in national newspapers also The reason cited was that some interlocking work is going on in faridabad station area When we consulted railway officials about refund they said that since the train has been cancelled by railway the refund amount in this case will be automatically transferred to my account which has not been done so far even after a lapse of one month

                The website of cancelled trains - http;//ncr.indianrailways.gov.in/print_section ( Ref sr no, 23

                Now after a long and very tiring wait I have been compelled to bring it to your kind notice why the refund of my money has not been made to me so far and why I have been made to suffer so much for no fault of mine .
                So I request you to please take immediate action in this regard and make refund payment to me

                Thanking you Date 15/08/17

                Yours faithfully
                NARINDER SINGH
                Mob no. [protected]
                E mail - [protected]@yahoo.in
                Indian Railways customer support has been notified about the posted complaint.
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                  S
                  shersingh1960
                  from Jalalpur, Gujarat
                  Aug 15, 2017
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                  Address: 395007

                  Hello.

                  I was travelling to Jodhpur on 1st June 2017, however due to heavy rains and rail track issues the train was abruptly cancelled on Mahesan Railway station.

                  Please review details below:
                  Transaction ID: [protected]
                  Train No./Name: 12480/SURYANAGARI EXP
                  PNR No [protected]
                  Date of Journey: 01-Jul-2017
                  Class: THIRD AC (3A)
                  Ticket Amount:2500.0
                  Ticket Type:E-ticket
                  Reason For TDR: Train Terminated Short Of Destination.
                  TDR Filing Date: 02-Jul-2017 13:11:09 HRS
                  TDR Status CR Registered
                  Cancellation ID: [protected]
                  TDR Zone: NORTH WESTERN RAILWAY (NW)
                  Registration No:[protected]
                  As conveyed to us by your representatives that we will get full refund however inspite of filing TDR on 2nd June, we haven’t received the refund or heard from you guys

                  Please confirm when we will get refund for this ticket.

                  Regards,
                  Sher Singh
                  Indian Railways customer support has been notified about the posted complaint.
                  In train no 14623 in janral bogi 3rd one from engin. Some person smoking continue last hour. I told stop smoke but they told i[censored] problem then go now. So please resolve these problems in next station arrive Mathura
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                    R
                    rnpatil
                    from Pune, Maharashtra
                    Aug 14, 2017
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                    Sir,
                    I wish to inform you that insufficient bedding is carried in garib rath. Therefore it is upto the attendent whom to provide bedding and whom not to. Some passengers therefore are left without bedding. It is therefore requested that sufficient bedding be carried in garib rath trains and everyone gets the same on payment be ensured. My pnr no.[protected]. Traveled by nagpur pune garib rath on 11/8/17 g 12 coach

                    Thank you
                    Indian Railways customer support has been notified about the posted complaint.
                    The seats are torn and coackroaches are roaming around.apart from this no wash basin is available.plz immediately change my coach
                    I was travelling in 12557/saptkranti express on[protected] in 3A(B2) coach.
                    There were lots of BED BUGS moving here and there and coach is so unclean . Railway should atleast think of cleaness issue. I spent a horrible night in train.
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                      R
                      Rajeev Singhvi
                      from Surat, Gujarat
                      Aug 14, 2017
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                      Address: Rajkot, Gujarat, 360006

                      Dear IR, I have noticed that after GST implementation, break journey and circular journey are discontinued. Neither government nor railway advertise this thing, why. It is stated that due to gst technical reason it is discontinued. I as a common man strongly condemn​ this move. How can raise this issue to prime minister. At least citizen has right to know what bad effect are of gst. Tks. Rajeev Singhvi
                      Indian Railways customer support has been notified about the posted complaint.
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                        S
                        Subbu_sush
                        from Raipur, Chhattisgarh
                        Aug 14, 2017
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                        Resolved

                        Address: Raigarh, Chhattisgarh, 496001
                        Website: indianrailways

                        Dear sir/mam
                        I cancelled my rail journey ticket on feb.24, 2017 which was issued against
                        swipe machine during demonetization.
                        it is assured by clerk that the refund will come directly to your account.
                        i did many request mail to concern rail authorities but couldn't get my refund back till today.
                        i am worried about my refund money rs. 1780/-
                        details--
                        ticket booking date-31.01.2017
                        cancellation date-- 24/02/2017
                        PNR NO.[protected]
                        train no-18206 Nautanwa Express.
                        booking station- raigarh
                        journey station- pratapgarh to bilaspur
                        +1 photos
                        Aug 21, 2017
                        Complaint marked as Resolved 
                        Thanks Akosha. I got my refund amount. Subhash.
                        Indian Railways customer support has been notified about the posted complaint.
                        Aug 21, 2017
                        Updated by Subbu_sush
                        Thanks Akosha.
                        I got my refund amount.
                        Subhash.
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                          A
                          Ashraf Jameel
                          from Samastipur, Bihar
                          Aug 14, 2017
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                          Sir,

                          I have booked a Railway Signalling item"NDT Fuse" from railway parcel booking office at Patna. The material has booked from Patna to Mathura Jn having RR No. [protected] on 16-Feb-17. The material is packed in 03 boxes at Patna office but at Mathura Jn I have received only 02 boxes of material. The parcel officer said that only 02 boxes has been unloaded at Mathura Jn and no further information of 01 box is available on website as well as at parcel office. I have tried to search at Mathura Jn but did not find the box. I have tried to file a complain on the number provided on Parcel India website but they have told me to put a complain in Mathura. I have further tried to complain at Mathura but they are telling to put a complain at Patna Parcel office. After so many effort I'm unable to locate the exact position of the material. For your information I'm attaching the RR copy along with the current status of material on website. So I request you to kindly look into this matter and do the needful so that the material can be retrieved.
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                            Kandi Jithendar
                            from Hyderabad, Telangana
                            Aug 13, 2017
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                            Address: Adilabad, Andhra Pradesh

                            I am working as a sub inspector of government railway police in telangana state ❨ mancherial, railway police station❩. I have registered a case against a person under section of ndps act and seized 4kgs of ganja on 2nd august 2017.in this act seizure panchanama should get conducted in presence of a gazetted officer. On that day local gazetted officers were not available at mancherial area. So i opted rly doctor of bellampally named m. Naveen. I have contacted him on phone, he accepted to do panchanama and advised me to send a requisition letter by hand. I have sent a letter by two constables on bike to bellampally which is about 22kms far. But he rejected the letter and used unusual language and replied that he is not willing to do panchanama and challenged me to take any kind of action which will fetch him nothing. I requested him for much time to be a part of controlling drug activities but he did not consider my words. With disappointment my constables returned to police station.

                            Then i have sent a requisition letter to ramagundam rly doctor named deepa, but we faced the same problem. Both doctors didn't even touch my requisition letter, the whole day of my service on a case has been ruined where i have faced troublesome to answer my seniors. And these kind of irresponsive replies are repeatedly happening with the doctors.
                            These doctors area comes under my rly police station jurisdiction that's why i opted them.
                            Sir, we all are working together for our country, we have to bound to law. Without the support of other departments we can't prevent illegal drugs transportation.
                            Sir, please take necessary action on the above two doctors who are not responsive towards govt. Duties.
                            Thanking you.
                            Indian Railways customer support has been notified about the posted complaint.
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                              Vineet Mittra
                              from Shahganj, Uttar Pradesh
                              Aug 13, 2017
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                              I was travelling in train number 24369 triveni express on 11.08.2017 from shaktinagar to bareilly with pnr number [protected] in ac-2 tier coach and went on my birth number 18 and kept my travel bag under birth number 13 when the train left chopan station. Birth numbers 13 and 15 were vacant up to mirzapur or vindhyachal station and one family occupied the births at mirzapur or vindhyachal station. When i reached my destination rampur and unlocked my travel bag, i found a big cut inside my travel bag and found the sweet box which i had purchased from shaktinagar since i had gone to rampur fixing my daughter's marriage. I also did not find my money amounting rs. 9700/- (19 x 500 + 2 x 100 notes inr). I had seen the coach attendant several times during the night. The theft has occurred between chopan and mirzapur and i suspect that the coach attendant may be involved in the incident.
                              Indian Railways customer support has been notified about the posted complaint.
                              Aug 09, 2017
                              Pravin kapoor's response
                              Date of journey was 8/8/2017. Seat no.18 coach B1
                              Catering person in train no. 14708 while taking order mentioned number of items in lunch to be provided by him at jodhpur station. But he provided very less items. Thali what he provided seems to be of low cost but he charged me 120 Rs for it.
                              Now i travel tirunelveli to tambaram. I booked preemiyam thakal ticket. But my birth fan is not working i complaint ttr. Now i am not sleeping. Plesae rectify my birth fan or change my birth.my pnr no.[protected]
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                                siva143prabha
                                from Hyderabad, Telangana
                                Aug 13, 2017
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                                Address: 500009

                                Sir, my name is siva, I BOOKED 4 TICKET OF 3AC BY TRAIN 12727 BY PAYING RS 2360 through credit card FOR 3 AUG 2017 BY PNR NO [protected] FROM visakhapatnam to secunderabad.due to some problems i went to visakhapatnam station for cancellation of two tickets. but in counter they said that due to GST some swiping machines was introduced so cancellation cannot be done here. so they said that ticket was made through CV in secunderabad so it will be cancelled in secunderabad. then i asked how can be it done after complition of travelling, then they said that we will give it i eturn on back of the ticket with stamp by showing it will be done. now secunderabad railway nilayam persons are telling that after travelling it cannot be done, they said tht vizag station persons are bluffed me. now i'm puzzled. how can railway persons can do this type of bluffing to passengers pls consider my complaint and help me.
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                                  A
                                  from Jamshedpur, Jharkhand
                                  Aug 13, 2017
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                                  Address: Ajmer, Rajasthan, 305001

                                  Dear sir,

                                  This is very painful & unethical from railways side, kindly note
                                  1. Theft of my wife purse from running train, train no-59802,, we was travelling from jaipur to kotal, valuables of nearly 500 rs. And some very imp. Documents like pan card/voters id card got lost along with my mobile phone. Mob. No. Is [protected], i call on this no. Firstly continue ringing but after some time. That no. Call switch off or no reachable
                                  Kindly help me

                                  Regards
                                  Amit mishra
                                  [protected]
                                  Indian Railways customer support has been notified about the posted complaint.
                                  Aug 13, 2017
                                  Updated by [email protected]
                                  Dear sir,

                                  This is very painful & unethical from Railways side, Kindly note
                                  1.Theft of my wife purse from Running train, Train No-59802 coach no. S2 seat no.14.15.23, we was travelling from Jaipur to kota on 13th aug.2017, valuables of nearly 500 Rs. and some very imp. documents like PAN Card/voters ID card got lost along with my mobile phone. Mob.no. is [protected], I call on this no. Firstly continue ringing but after some time .that no. Call switch off or no reachable
                                  Kindly help me

                                  Regards
                                  Amit Mishra
                                  [protected]
                                  Hello, I am on train with no-12451 dated[protected] with seat no. S3 22. One end of the berth seems to be very loose. Kindly help me and send any concerned person to tighten the screw asap.
                                  Thanks
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                                    nsingh07
                                    from Faridabad, Haryana
                                    Aug 12, 2017
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                                    Website: www.irctc.co.in

                                    Dear Sir
                                    I booked train journey by Chhattisgarh Express on 7/5/17 for journey from Amritsar to Ballabgarh(BVH) with PNR no. as [protected] and DOJ as 13/7/17 in coach B-1 of train no.18238. This train was notified as cancelled through railway website

                                    http://ncr.indianrailways.gov.in/print_section.jsp?lang=0&id=0, 4, 268&dcd=1612&ofid=0

                                    and in national newspapers also . The reason cited was that some interlocking work is going on in faridabad station area When we consulted rly officials about refund they said the refund amount in this case will be automatically transferred to my account which has not taken place so far even after a lapse of twentyfive days
                                    After a long and very tiring wait I have been compelled to bring it to your kind notice why the refund of my money has not been made to me and I have been made to suffer for no fault of mine . I am enclosing a copy of list of cancelled trains as displayed on the railway website
                                    So I request you to please take immediate action in this regard and make payment to me due to the negligence of a few people.

                                    Thanking you Date 12/08/17
                                    Yours faithfully
                                    NARINDER SINGH
                                    Email - [protected]@yahoo.in
                                    Indian Railways customer support has been notified about the posted complaint.
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                                      V
                                      vadlamanibabu
                                      Aug 12, 2017
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                                      I booked ticket in18567 from rajamandry to chengannor on 9/8/2017 for 7/12/2017.
                                      But account debited ticket not issued. Then i again booked the tkt. I made a request to irctcto refund the amt. Of rs 891/80 debited. No response.
                                      Again booked tkt from chengannor to rajamandry on 12/8/2017 for 10/12/2017. This time also account debited but tkt not issued. I made a complaint, no response

                                      Pl look into the matter
                                      Indian Railways customer support has been notified about the posted complaint.
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