Indian Railways Complaints & Reviews

Date of the incident:- 22 jul 17.
Client number:- [protected], [protected]
Description of the incident:- on 22 jul 17, train no.- 22405 (Bpg anvt garib rath) reached patna jn around 3 hour late. My wife (Mrs. Anushka) (Pnr no - [protected]) along with my 4 1/2 year old son had to board on the train at patna jn for anand vihar terminal. She had to board in coach no. G5. She was waiting for the train at platform no. 4 as per the led display, showing the arrangement of the coaches in the train. When the train arrived, the arrangement of coaches was not as per the display. It lead to stampede, there were many passengers to board on. All passengers were running around on the platform to get their berth in respective coach. And the same was for my wife and my kid. She has to rush 5-6 coaches back along with luggage and kid. An irresponsible action by a few particular gov servants of railway created a very untoward situation.in that incident, my wife became too panic and my son sustained a minor injury. She spent a upset night throughout her journey.

In this regard, i register a complaint by sms at mob no. [protected] on 22 jul 17 at 2351 hrs. The reference id is[protected]. But as a reply, it was suggested that the complaint does not pertain to south central railway, directing me to send the same to mob no. [protected]. On 23 jul 17 at 0920 hrs, i re-registered the complaint to mobile no. [protected]. And again at the same no. On 24 jul 17 at 1239 hrs. A positive response from indian railways is still awaited.

I am sending the snapshot of the messages as proof.

Here, i like to ask a question to so called our incredible indian railways. Is it the step to make our nation a superpower. We are always looking for new technologies. What is it's use, even we are not able to properly use the available resources/ technologies. Come on...

Desirable resolution:- i want the person responsible for this to be early named out and must be punished. Let me know about the person and the punishment granted. I want redressal of my grievances with a compensation for mental harassment of my wife & my kid.

I was travelling on 30/7/17 from jammu to ferozpur from train no 19226 under coach b2 and seat no 48. There was a family along with me in that coach bearing all the seat no's except mine.

I have doubt that the family along with me in the coach has mistakenly taken my bag

Kindly help me in finding the luggage.

Thanks
Ashwani
([protected])

Yesterday[protected] i was travel from mdu to chennai with my family in pandian express pnr no. [protected], s8 - 79, 80 and 76, from starting to till trichy some of them occupied reserved seats in the name of railway employees and given lot of problems to us tte also not questioned even not check their id. Complaint to the captain it was resolved again the same kind of incident one more person who sat above by kid's head when i awaken and asked the same kind of reply, i am an employee. What kind of protection giving to s-class passengers, will you give protection to a/c class only, teach the employees to get seat allocation from local tte though they travel one hour/two/three hours. There is no proper coordination from all train employees and cops, they are supporting those employees only.

Felt very bad experience.

Sir, i am central government employee. I was working in 16339 (S1, s2, s3 coaches) train as a tte from madurai to nagercoil on[protected]. I put my mobile in charging after kovilpatti in s1 coach, after passing of tirunelveli station i realised that my mobile was robbed by some passenger. He may got down in maniyachi or tirunelveli. Due to continous duty as tte in train i could not able to give complaint directly in station.
I met grp available in nagaercoil staion after coming to my head quarter nagercoil, but they said i need to go tirunelveli and maniyachi to give complaint. I had already given my complaint through online in tamilnadu police website on[protected], but they disposed my complaint and saying its not comes under their category.
Sir, please help me to get my mobile phone back

Please note that i was scheduled to travel with pnr[protected]. The ticket was wait listed and i continuously checked for the status since 6:00 p. M. Onwards and finally got the status ~8:20 p. M. Only. Since the ticket was in wl and travel for 2 days, i decided to cancel the ticket. Now, prs counter was already closed by then hence, approached current counter at manduadih station. They suggested that this can only be done at the originating station i. E. Mughalsarai and it takes ~2-2.5 hours of travel from varanasi.

As per the information online, http://erail.in/Rail/RailwayRefundCharges.aspx, i approached the counter and they informed that it is not accepting. This was at 8:36 a. M.

How can a passenger with this approach cancel the ticket for trains in the night (Between 8:00 p. M. To 8:00 a. M.) especially for the originating stations such as mughalsarai which serves mainly passengers from varanasi.

Please help with my cancellation and refund of money.

My grandmaa was travelling from hanumangarh to jaipur in train number 22982 (Kota ganganagar exp) in a1 coach on 1st august and in the cabin the her mobile was kept in the bedroll but when the attendent came to take the bedrolls, he took the mobile phone.
I request u to kindly go through this matter soon before the attendent sell the mobile phone.

My contact detail.
Email: periwal. [protected]@gmail.com
Mobile: [protected]

[protected], 3ac, 12782, traveling in rac berth63 boarding gwalior, requested to tt for confirm berth to allot as i'm having 2.5yr old baby, he kindly said after jhansi he ll see, but after crossing jhansi, tt who took charge from jhansi directly refuse to give me berth but i wait till bhopal, meanwhile when i come to know that are few vacant berth in b2coach and around 3:30 after crossing bina i again requested tt pls allot me confirm berth as i am facing difficulties in berth 63 due to side stand fix in that berth and with baby it troubles me, tt again refuses till bhopal he ll not give, i came to know berth 42has vacant as not boarded by bina so i am begging for this berth in b2 coach he directly said b2 rac will get preference in b2, i am continously begging but he denied.. But anyway i managed. But please let me know if my baby got ill while journey due to extremely tiredness who will resonsible for that - one and only that tt…? And if there is a rule to give rac of same coach will get in confirm seat in same coach, if yes what will that person do who is breastfeeding mother with 2.5yr old baby in extremely need of confirm berth so that baby and mother will get rest in long journey and reach destination safely?

Kanchan shrivastava
Kanchan. [protected]@gmail.com

Dear sir,

This is to bring your kind attention on a kind service provided by railway department. Discipline meaning can not be better learn by anyone other than railway department.
I am not surprised, if all of the railway's department's staff would be in the discipline as the train is. By seeing what is written, you would not believe, you presume everything is ok, my staff is of not military disciplined but it is discipline. Then can i ask a question, if your staff is following duties on time, how come train is suffering from the hindrance of getting delay for 12 hours. Would you believe this staff being in discipline.
Nobody is cared in this country, unless they face the problem, i would request you to wait on a platform for 12 + hours to board a train, and do let us know how does it feel. But please do the travelling as a common men, where you are given limited food so that you can eat after boarding the train. You got to wait in the waiting room where you got to keep an eye on your cellphone battery and so to your luggage. How would you feel if you are being tortured by railway department like that. I have my mother and father waiting on platform for more than 12 hours, i would not wish if anyone's father have to wait for that long time to board a train, we are in 2017. This brilliant service has to be applauded, my father and mother waiting on gorakhpur station to come to delhi, as the train timing was 7:00 am hence they came on the station at last night to board the train on time. That has also stretched it to above 12 hours. It is well now 20 hours. If you are a human being reading this, you should feel what they are going thorough. My dad got an opportunity to serve railways in his young time. I am glad he is not part of this failure department, for which people run with money in the bag to get a job in railways. Wonderful service, wonderful art by railway.
Think before going to office starting your work, how many people daily suffer by your disciplined staff. I see officials roaming from here to there, that may be a part of their job, but roaming at the right place is what they all are missing, i am disappointed if suresh prabhu sir would not have been one of them.
Else this would not have been a situation.
I am extremely sorry to be very uneducated writing stupidity, but this stupidity is real, as this is happening with my parents.

Thank you,
Awesome work railway department,
You deserve 8th pay commission as a part of incentive for the brilliantly serving, so called new india (2017) by my idol modi jee.

Dear sir,
My sister (R. Ragini) is traveling with rac ticket in coach s4 berth no. 71 from bdcr (Bhadrachalam road) to sc (Secunderabad) in train no 17025 vide ticket pnr no: [protected] on 31-july-2017. As it is a night journey and my sister is traveling alone and she requested to ttc in beginning of the journey that if any seat get vacant during the journey than please inform her. He told her that all the coaches having rac, so, you will get the berth according to your number. But ttc allotted seat to someone, who was having wait listed ticket booked after me and he given seat to unreserved passengers also. My relatives and friends traveling in the same train had got berths, even their wailting list number is more than my sister ticket. As per ticket number she should get berth first. When she questioned ttc about this he not responded well. So, i requested you to please penalized the ttc for his unhuman behavior. I am ready to come as many times you will. Call me regarding this case. If in future you want to pay some compensation than please deduct that amount from his salary not from government department because government given him the best pay structure to him.

Thanking you
R. Sateesh kumar
[protected]
[protected]@gmail.com

Dear railway board of directors/ ministry of railway.

I am always appreciates the growth, developments and daily new achievements by indian railways but…
After travelling of your one of the best train called anvt humsafar exp from gorakhpur to anand vihar terminal on dated 30.07.2017 detailed attached for ref.
Train get delayed continuously since get start from gkp and there are no any action seen throughout the journey to get recover the delay or not get further delay but as usual it get 4:15 hr delayed from its schedule time of 8:50. The train get delayed 1:35 hr at kanpur central what are the action taken by officer inchage for this train or in route to recover and avoids further delays respectively though out the rout till destination of the train. And what are the action plan to avoid this darkest dot from railways forehead that never run on time.

The train fare cost us 50% higher than the regular suf/exp trains. Why we have charge 50% extra if the service is not as per your commitments.
And due to this delayed i had missed my a great valuable meeting from my client which can change my carrier. Now who is going to bear this loss of minimum rs 12.00 lac.
Requesting you to kindly look into the matter and reimburse my amount of minimum 12 lac.

Pnr [protected]

Thanks & regards
Md. Imroz

I came to bangalore majestic railway station to drop my mother as she was travelling alone.
Me and my dad hadn't taken the platform ticket which is wrong i agree.

While coming out we were asked about the platform ticket which we didn't have and he said we have to pay fine which we readily agreed.
On asking how much he said it is 310 per person which i refused to believe and he started talking brashly and shouting.

Others who passed by weren't asked. We got a receipt of excess fare and not the fine receipt.

Hi,

I have booked and cancelled 3 railway tickets in apr'17 for may'17.

But no amount has been refunded till now.

I request irctc to take quick action and help me in getting my amount back.

Ticket details

1 - pnr : [protected] ; lucknow to jammu ; transaction id : [protected] ; booking amount - rs. 10740.00 ; refund amount to be received : rs. 10620
2 - pnr : [protected] ; jammu to lucknow ; transaction id : [protected] ; booking amount - rs. 11010.00 ; refund amount refund amount to be received : rs. 10620
3 - pnr : [protected] ; lucknow to mumbai ; transaction id : [protected] ; booking amount - rs. 4620 ; refund amount refund amount to be received : rs. 4620

Request you to please help and get my amount refunded as soon as possible.

Sharing cancellation receipts. Pfa.

Regards,
Rohit mohan verma
Mobile - [protected]
Email - [protected]@gmail.com

Hi,
Sleeper class journey is very uncomfortable with family because of tc. Sleeper journey can easly do without reseveration and this is causing trouble to pre planned reserved ticket public.

1. Why without reservation, tc is allowing public even though there is no space, where as ac it is not the case.
Pnr:[protected], train:12703, doj:31-07-17, sl, gnt-sc, dep:04:10,
Balaji bitra+1, s1 19, s1 21,
Fare:830, sc:0.0+pg+ins
2. Above are my journey details, my unit contains 13 people where as allowed per unit is 8.

The price i paid for this journey, i can surely get comfortable ac private journey... Really disappointed.

Dear sir or madam,
In ksr bangalore station back gate side there is a ticket counter. I have smart card to take tickets by machine. Since i have travelled more than 4 times in july-2017 month but i am unable to take tickets by machines. Because machines are not working properly. Plz take necessary action regarding this.

Regards
Umashankara k n
Email - [protected]@gmail.com
Ph. No.[protected]

I have often faced misbehaviour of people of kisan union in nauchandi express train (Saharanpur to allahabad). Today (30.07.2017), i am travelling in the above said train to visit lucknow and unfortunately kisan union people in a large number travelling in the same train. They have acquired whole train, even the reserved coaches including ac coaches, female compartments. They are not afraid of police or anything. They are sitting on other people's seats, even on the seats of ladies, misbehaving with everybody, abusing everybody. All of them are without tickets. Women who are travelling alone like me, are feeling unsafe as they are teasing them, raising up their curtains. I, a common indian girl, a government employee, a taxpayer earnestly request you higher authorities to ensure safety and security of common people from such anti social elements, hooliganism. This type of journey sometimes ends up in to the worst nightmare of some people specially girls. Please do something urgently.

Train no. 11010 / sinhagad express.

This train pune to mumbai cst, halts at thane station, but this fact has not been incorporated in railway booking computer, hence all passangers have to purchase dadar ticket if they have to go to thane.

Hence i request please make necessary changes in the computer program software.

Thanking you in advance.

Sir i have booked tatkal ticket of pnr number [protected] in the name of v k pandit and narendra kumar of rs 850 from jasidih to bihta but due to huge croud i could not board in train at jasidih railways station no tte and any police was help us.in between my left leg was being damaged

I demanding to refound my ticket cost

V k pandit
[protected]

At nasik road station, the contractor is charging excess parking fees. He had deployed goons and thugs who doesnt have uniform or proper id cards for the same. Parking fees prescribed by railways is depicted. However they are charging excessive fees. For 1 hour railways had prescribed fees of rs.5 for a motor bike. However theese goons are demanding rs 10 or even rs 20 for the same. While questioned they charged against me. A rpf officer was witness for the same. They have even not printed rs 5 as parking charges for one hour, even the board depicting the parking fees by railways recommend only rs 5. Still they asked me to pay rs. 20 which i have paid. They were not ready to give receipt also. Hence my humble request is to you is look in to the matter an do the needful.

We went bokaro steel city railway staion on[protected] at around 7:55 pm and we were forcefully charged rs 15/- despite we were on exit point of the parking premises after dropping our relative within 2 minutes.
Parking personnel have earlier told us that i[censored] pick or drop someone and checkout the parking within 5 minutes after parking then you will not have to pay. However they charged us forcefully and misbehaved and humilliated us. They told us do whatever u can do but we will take money like this only.
We even requested them that please see the cctv footage and show us if the duration of entry and exit will be more than 5 days than we will give you rs1000/-.
They told us screen is not working and you have to give the charges anyway.
They were 5 person and they humilliated us and forced us to pay the charges which was actually not to be charged.
This kind of activities should be stopped by taking harsh action on them then only we can expect our beloved nation to get on the top of the world.
Corruption and wrong doings of people should be taken seriously and strict action should be taken at every level be it at lower level or higher.
Its not the matter of rs 15/- but its the matter of type of people and style of serving at public places... And their tone and behaviour reflected like no one will ever take any action on them ever.
Please take action on those people and intimate us.. Please
Not for the sake of our satisfacton but for our better nation.

Abhishek raj
Deputy manager
Sbi
Mob no -[protected]

Sir
I am vivek tripathi, i am working in npcil.
I have booked train by my relative though irctc (As i have already booked the six tickets of mu quota) for special train the train was late by more than 6 hrs and i have got ticket only in rac class from allahabad to kota train was orignting from patna.
After getting familiar with the rules i filled the tdr, now i am informed that the
The tdr filed against pnr number [protected] with reason train late more than three hours and passenger not travelled. Has been repudiated by system as per the indian railways refund rules.
As per charts i have traveled, i can prove that on that i was in allahabad
I have done shoping there and as per the records of my office attendance system i was on leave.
I want my case to be reviewed again and the erring tte shall be punished.