Indian Railways Complaints & Reviews

Train running time status scheduled arrival time vs actual arrival times, are not updated with the actual arrival time. For example, today train 12672 (Train started at source on 26th july 2017) actually reached mas station at 6:17 am as it was running late by 1 hour 12 minutes. But when they updated the systems with back dated time and updated the actual arrival time as 5:26 am, just late by 21 minutes. This clearly shows how they were manipulating the data and showing incorrect status updates to their higher management and passengers.

My name vikas, my pnr[protected], train no. 12470 cancellation ticket[protected] refund amount : rs 2250.
I check amount not credited in my a/c
This refnds electronic.
In my statement i check this payment to refund. I think its more time you please check ur side and check my issue strongly. I am attaching my ticket also.

My pnr[protected], train no. 12470 cancellation ticket[protected]

Refund amount : rs 2250

Respected sir.
I was travell from gooty to yeswanthpur in train in general compartment box.
In traveling the lesbians are entered into train they collect money other wise they left passenger products with them like as mobile phones, computers etc..

Due to these people passengers place lot of problem
I kindly request you sir please take immidiate action sir.

Thanking you sir.

Sir/madam,

You have close my complaint but i have following point to clear.

Your complaint no.: w/nw/ju/[protected] has been attended to and it is now closed.

Closure remarks by the respective officer: amount has been refunded as per following details: 1) booking id: [protected] refund amount: 1880.0, bank refund date: 14-jul-2017, rrn:[protected] card digit: 0865. 2) booking id: [protected] refund amount: 280, bank refund date: 14-jul-2017, rrn:[protected] card digit: 0865.

As per my account entry amount credited as under:

1) booking id: [protected] refund amount: 1880.0, bank refund date: 14-jul-2017, rrn:[protected] card digit: 0865.

But amount credited to my account is rs.1870/-. Instead of rs.1880/-

2) booking id: [protected] refund amount: 280, bank refund date: 14-jul-2017, rrn:[protected] card digit: 0865.

But amount credited to my account is rs.275/-. Instead of rs.280/-

As per cancellation ticket amount must credit to my account. (Rs.1880/- & rs.280/-)

Please credit rs.15/- to my account as early as possible.

We travelled from tirunelveli to mumbai on 23rd july 2017. We had booked caoch in 3rd ac, b1 seat 9 and 10. The coach was third class and horrible. It did not feel like an ac coach. It felt like second class with ac. There were coakroaches, seats were dirty, windows were foggy all the way. Curtains dirty. Worst experience ever. Please dont waste our hard earned money this way.

I was a passenger traveled by train no.12618 pnr no. [protected] doj 16.07.17. Via pnvl to ers.. Having seat no 12 coach s2. To my surprise both the sides of the coach were not having water 24x7 and the toilets were very ugly. Can the authorities make a note of it and take action immediately. Since we are giving much importance to cleanliness but nobody taking care or check.

Sir,
With due respect in vide of your reply letter the reason or the inconvenience you said was unsatisfactory. As you said in your letter without following display board, i must have halo an enquiry at enquiry office, so let me tell you the real incident i reached station quite corky before the schedule departure of train and had visit to enquiry office for asking about train details, the personnel at enquiry office or counter said train is 5 minutes late regarding platform no he said you must follow display board. As you said in your letter. I did not reached station in time and did not enquired at enquiry office, for your information you must have an eye to “ cctv” footage on that particular day “16/05/2017 whether i reached station in time or not or not enquired at enquiry office; i am sending my photo along with this letter, with “cctv “ footage you can have your answer

Another important thing kharagpur railway station is not a small station, it is a biggest junction among all indian railway stations; so it is quite difficult to board the correct train at correct time without announcement or with the help of display board, not only biggest station but also arrangement of platforms like 1 and 3 and 2 and 4 in a different odd and haphazard manner.

Let me have an eye to small story you might have watched m. S dhoni biopic movie “m. S dhoni, the untold story “, if you not you must watch it because in that movie the t. T. E m. S dhoni could not attend train in correct time and the railway personnel or heaol of t. T. E it self said in that movie “ the arrangement of platform in kharagpur ne m. S dhoni ka examleli” so if a t. T. E cannot attend a train in correct time how can a common man can.

Now coming to your announcement many trains come by and go, i mishit have not put a good ear to announcement because of your railway personnel said to follow display board, and you said due to technical problem the train was not being displayed in display board, the technical problem was yours not mine why should i suffer due to your departmental problem.

Let me say one thing, when a common man does not teaches a proper. Ticket does not your departmental person imposes fine or chillan, does he forgives any person without taking fine or chillan not at ll. He / she takes proper fare and proper fine. Like this we the common man had problem your department does not forgive us, like that when your department has problem why should i forgive you. It is simple “tit for tat” your department must also bear the tine and charges as your department takes fine and charges both.

Due to your departmental problem i could not reach c. M. Chospital vellore in time to cure my ailing mother, so i visited different hospital.in west bengal which expensed me heavy more than 1 laks 1nrand the result was quite unsatisfactory.

I am a common man and poor farmer, it is quite difficult to arrange money and expense it, and all went is vain. So as railway department takes fine due to mistake if common man, the railway department must also pay the similar fine and expenses because of their fault or technical problem.

Therefore i hope that you must take this matter seriously and solve the required problem within a stipulated time. I am waiting for your grateful reply.

Pnr no-[protected]

Train no-2287

Consumer complain id-352535

Thanking you
Your’s faithfully
Dilip karan
Mob - [protected]
Email-amlan. [protected]@gmail.com

My mother was travelling to delhi from bilaspur in utkal express (18477, pnr - [protected]). Her seat number a1 / 18 and she boarded the train on 25 july.

Name of the passenger - meeta roy

During the night in between 3-5 am her handbag was stolen which had money and two phones (Nokia and lenovo handset) and her id.
Phone numbers are - [protected], [protected]

We have already the police in the train and they checked with the attendants but could not find the phone.

Please help and call me if you have any questions.

Thanks
Anup roy
[protected]

I have booked 2 tickets on 16.07.2017 and the pnr numbers are [protected], [protected]. Both are confirmed tickets and i'm not able to travel in the trains. The reason is sms for the booking didn't reach me. Usually i would login in our site and confirm the seat numbers. So i didn't care about the sms. But this time on 23.07.2017, from evening 6.30 they have taken the site for maintanence activity and they restored next day morning only. On 23.07.2017, i went to the station and enquired about my tickets in the enquiry section. They told me there is no name in the list. So i do not have any clue about my tickets. So i'm not able to travel in the said two tickets. Now if i cancel the tickets, i will not get any refund. So kindly refund my amount since there is no fault in my side.

I had booked a wait listed ticket for 3 july through debit card. It was not confirmed, so it was automatically cancelled, also i am received cancellation and refund message for same. It is about to 22 days, i have not received refund amount. I have lodge several complaints, but no one responding. Complain numbers are 6322032, w/eo/kur/[protected], 6361288. My pnr nu is [protected].
My cell no [protected]

Today morning i visited ahmedabad railway station. Wherever i saw few black ticket mafiya near by the ticket counter.
They offered confirmed reserved ticket and they chareged doubled then the ticket.
Even i saw the railway police there i inform them about the black ticket mafiya. But i shocked they did nothing about them. Even counter staff also.

Train no 56903 arrive time at 5:10 am but the ticket issued at 5:07 am very late. I was first to take ticket so i got luckily train delayed about 20 mins so all consumers got ticket. If train arrived at 5:10 am means consumers would not get ticket this is the worst service provided... Actually the ticket counter employee had slept upto 5 clock am no one had complained... Thanku

Hi everyone,
Myself nilanjana banik was travelling today from agartala to silchar;train no 5563 had lost my luggage in silchar staion and in the train. I was in 3ac coach seat no 49, 50, 55 and 56. The bag was medium size of combination of black and red color. If anyone found it pleas contact in [protected] or [protected]. It was having some necessary things.

I was travelling to kolkata by ndls hwh expres – 12324 on 16th july 2017 from ‘anand vihar’ station and my black colour hand bag was stolen away in between gaya junction (Gaya) to dhanbad junction (Dhn) and the same had been reported to rpf at asansol junction (Asn).
The hand bag was locked with chain. And near about rs.34, 000 was lost along with all “govt id proofs & cheque books & atm & credit cards & nokia phone ”. The same was happened with 3 more co-passengers in the same train. The most shocking story which we noticed that there were no rpf personals in the train and even train superintended was not present in the train on that day. Sir, this is a serious case which higher concerned authorities have to take care of. Now we are afraid to travel in train. Who is responsible for this? Please take some early initiative to resolve the issue.
Hope this will be considered seriously

Truly yours
Supratik majumdar (Pnr no :-
Email id :- [protected]@gmail.com

Hello sir,

I book one ticket from bbs to hwh and pnr no is [protected].
My ticket was having waiting list and when chart got prepared it became rac s12 39.
I board the train and immedate met with tt for rac confirmation.
So denied it by saying that train is full and after 10 min only in front of me only, he given seat to 2 people and both person had general tickets.
Plz look in this matter and resolve it so in future nobody else struggle like me.

Dear sir/ma'am,

Most respectfully submitted the complainant is a delhi based practising lawyer and currently came to jhusi, allahabad for personal work. The complainant having some grievances regarding e-ticket, registered a complaint against irctc at www.consumercomplaints.in provided with personal mobile no. [protected].
Following this the complainant got 4 unknown phone calls personating indian rail staves/staffs (Accused persons). All unknown phone nos. Are given below:
(1) [protected]
(2) [protected]
(3) [protected]
(4) [protected]

The said accused persons started demanding the complainant's atm card no. To short out railway grievances. Upon this the complainant raised issues regarding their (Accused persons) authenticity. Following this the accused persons disconnected the phone calls and started calling with aforementioned different nos. And started irritating the complainant. Upon this the complainant made another complaint with www.consumercomplaints.in regarding the fake calls, which enraised the accused persons. After that the complainant got so many phone calls from said nos. Threatened to cause grievous hurt with very bad abusive languages.

It is humbly requested that the grievances of the complainant should be shorted out and complaint should be registered. Kindly find attached the screen shot of the phone calls detail.

Yours sincerely
Rahul maurya
Advocate
Supreme court of india and high court of delhi.
Chamber no. X-39a, civil wing, tishazari courts, delhi-54
Phone number: [protected]

Dear sir, i am a resident of bangalore and visit our home town at kottayam, kerala once in 2 or 3 years. Usually we travel by bangalore exp (Train no. 16525). Sir, it is a usual practice of the public to get into the reserved compartments and occupy the seats that we would have booked 4 months back and they do not even move on our repeated requests. Last time i was travelling with my family and my aged parents and we had to stand for several hours till the passengers who had occupied our seats got off the train by around 7 p. M. We do even find a tt to help us. Request you to kindly look into the matter as it has become a tension for us passengers to book a ticket in this train fearing we are not going to get our seats that we had reserved.

Dear sir/ma'am,

As soon as i registered my complaint to your site one person having mob. No. [protected] contacted me and demanded my atm card no. So that he would refund my cancelled e-ticket (Pnr no.[protected]) amount. On argument said person threatened me for not getting my refund amount back if i don't disclose my atm no. This unfair practice is highly condemned.
Kindly take quick action against the person having aforementioned mob. No. [protected].

Thank you
Rahul maurya
Advocate
Supreme court
[protected]

Dear sir/ma'am

My pnr no. Is [protected]. My train booking status was in waiting list at the time of chart preparation. There was no sms sent by you regarding cancelation of e-ticket. I did not board the train. Ticket has been cancelled but ticket amount has not been refunded. I have complained so many times at your email address, i. E. [protected]@irctc.co.in and [protected]@irctc.co.in but there is no action taken. Kindly refund my ticket amount.

Rahul maurya

[protected]

Dear all (Responsible railway authorities) this is for the information train no. 19578 jamnagar - tirunelveli express. My pnr no. [protected] date of my journey[protected], scheduled departure from madgoan, 23:58.
This has really hurt with the facility provided by central government to general public. Before i get to your notice the sate and central ministers have governent vehicles, flight travel who do not care for general public.
The situation which i faced is really worst in my life. I had a meeting for which i had booked ticket thinking that i will reach at the prescribed time. But for my fate the train was delayed for 3 hours the train was suppose to reach at 6:20am. But reached at 10:15am the reason behind it is crossing. If crossing means it doesnt mean moving from one side. I would like to inform that our train halted but 4 trains was given the green signal. For name sake it is "express train". The train should be renamed to cycle train. Drivers are illegible and careless with their behaviour.
The only solution is make railway privatization only then will have clean and best timely, prompt service. The nda government fails to handle the railway department is the conclusion i can give.

Mr. Suresh prabhu - take some action only then i can call you railway minister.