Indian Railways Complaints & Reviews

Sir,
With due respect in vide of your reply letter the reason or the inconvenience you said was unsatisfactory. As you said in your letter without following display board, i must have halo an enquiry at enquiry office, so let me tell you the real incident i reached station quite corky before the schedule departure of train and had visit to enquiry office for asking about train details, the personnel at enquiry office or counter said train is 5 minutes late regarding platform no he said you must follow display board. As you said in your letter. I did not reached station in time and did not enquired at enquiry office, for your information you must have an eye to “ cctv” footage on that particular day “16/05/2017 whether i reached station in time or not or not enquired at enquiry office; i am sending my photo along with this letter, with “cctv “ footage you can have your answer

Another important thing kharagpur railway station is not a small station, it is a biggest junction among all indian railway stations; so it is quite difficult to board the correct train at correct time without announcement or with the help of display board, not only biggest station but also arrangement of platforms like 1 and 3 and 2 and 4 in a different odd and haphazard manner.

Let me have an eye to small story you might have watched m. S dhoni biopic movie “m. S dhoni, the untold story “, if you not you must watch it because in that movie the t. T. E m. S dhoni could not attend train in correct time and the railway personnel or heaol of t. T. E it self said in that movie “ the arrangement of platform in kharagpur ne m. S dhoni ka examleli” so if a t. T. E cannot attend a train in correct time how can a common man can.

Now coming to your announcement many trains come by and go, i mishit have not put a good ear to announcement because of your railway personnel said to follow display board, and you said due to technical problem the train was not being displayed in display board, the technical problem was yours not mine why should i suffer due to your departmental problem.

Let me say one thing, when a common man does not teaches a proper. Ticket does not your departmental person imposes fine or chillan, does he forgives any person without taking fine or chillan not at ll. He / she takes proper fare and proper fine. Like this we the common man had problem your department does not forgive us, like that when your department has problem why should i forgive you. It is simple “tit for tat” your department must also bear the tine and charges as your department takes fine and charges both.

Due to your departmental problem i could not reach c. M. Chospital vellore in time to cure my ailing mother, so i visited different hospital.in west bengal which expensed me heavy more than 1 laks 1nrand the result was quite unsatisfactory.

I am a common man and poor farmer, it is quite difficult to arrange money and expense it, and all went is vain. So as railway department takes fine due to mistake if common man, the railway department must also pay the similar fine and expenses because of their fault or technical problem.

Therefore i hope that you must take this matter seriously and solve the required problem within a stipulated time. I am waiting for your grateful reply.

Pnr no-[protected]

Train no-2287

Consumer complain id-352535

Thanking you
Your’s faithfully
Dilip karan
Mob - [protected]
Email-amlan. [protected]@gmail.com

My mother was travelling to delhi from bilaspur in utkal express (18477, pnr - [protected]). Her seat number a1 / 18 and she boarded the train on 25 july.

Name of the passenger - meeta roy

During the night in between 3-5 am her handbag was stolen which had money and two phones (Nokia and lenovo handset) and her id.
Phone numbers are - [protected], [protected]

We have already the police in the train and they checked with the attendants but could not find the phone.

Please help and call me if you have any questions.

Thanks
Anup roy
[protected]

I have booked 2 tickets on 16.07.2017 and the pnr numbers are [protected], [protected]. Both are confirmed tickets and i'm not able to travel in the trains. The reason is sms for the booking didn't reach me. Usually i would login in our site and confirm the seat numbers. So i didn't care about the sms. But this time on 23.07.2017, from evening 6.30 they have taken the site for maintanence activity and they restored next day morning only. On 23.07.2017, i went to the station and enquired about my tickets in the enquiry section. They told me there is no name in the list. So i do not have any clue about my tickets. So i'm not able to travel in the said two tickets. Now if i cancel the tickets, i will not get any refund. So kindly refund my amount since there is no fault in my side.

I had booked a wait listed ticket for 3 july through debit card. It was not confirmed, so it was automatically cancelled, also i am received cancellation and refund message for same. It is about to 22 days, i have not received refund amount. I have lodge several complaints, but no one responding. Complain numbers are 6322032, w/eo/kur/[protected], 6361288. My pnr nu is [protected].
My cell no [protected]

Today morning i visited ahmedabad railway station. Wherever i saw few black ticket mafiya near by the ticket counter.
They offered confirmed reserved ticket and they chareged doubled then the ticket.
Even i saw the railway police there i inform them about the black ticket mafiya. But i shocked they did nothing about them. Even counter staff also.

Train no 56903 arrive time at 5:10 am but the ticket issued at 5:07 am very late. I was first to take ticket so i got luckily train delayed about 20 mins so all consumers got ticket. If train arrived at 5:10 am means consumers would not get ticket this is the worst service provided... Actually the ticket counter employee had slept upto 5 clock am no one had complained... Thanku

Hi everyone,
Myself nilanjana banik was travelling today from agartala to silchar;train no 5563 had lost my luggage in silchar staion and in the train. I was in 3ac coach seat no 49, 50, 55 and 56. The bag was medium size of combination of black and red color. If anyone found it pleas contact in [protected] or [protected]. It was having some necessary things.

I was travelling to kolkata by ndls hwh expres – 12324 on 16th july 2017 from ‘anand vihar’ station and my black colour hand bag was stolen away in between gaya junction (Gaya) to dhanbad junction (Dhn) and the same had been reported to rpf at asansol junction (Asn).
The hand bag was locked with chain. And near about rs.34, 000 was lost along with all “govt id proofs & cheque books & atm & credit cards & nokia phone ”. The same was happened with 3 more co-passengers in the same train. The most shocking story which we noticed that there were no rpf personals in the train and even train superintended was not present in the train on that day. Sir, this is a serious case which higher concerned authorities have to take care of. Now we are afraid to travel in train. Who is responsible for this? Please take some early initiative to resolve the issue.
Hope this will be considered seriously

Truly yours
Supratik majumdar (Pnr no :-
Email id :- [protected]@gmail.com

Hello sir,

I book one ticket from bbs to hwh and pnr no is [protected].
My ticket was having waiting list and when chart got prepared it became rac s12 39.
I board the train and immedate met with tt for rac confirmation.
So denied it by saying that train is full and after 10 min only in front of me only, he given seat to 2 people and both person had general tickets.
Plz look in this matter and resolve it so in future nobody else struggle like me.

Dear sir/ma'am,

Most respectfully submitted the complainant is a delhi based practising lawyer and currently came to jhusi, allahabad for personal work. The complainant having some grievances regarding e-ticket, registered a complaint against irctc at www.consumercomplaints.in provided with personal mobile no. [protected].
Following this the complainant got 4 unknown phone calls personating indian rail staves/staffs (Accused persons). All unknown phone nos. Are given below:
(1) [protected]
(2) [protected]
(3) [protected]
(4) [protected]

The said accused persons started demanding the complainant's atm card no. To short out railway grievances. Upon this the complainant raised issues regarding their (Accused persons) authenticity. Following this the accused persons disconnected the phone calls and started calling with aforementioned different nos. And started irritating the complainant. Upon this the complainant made another complaint with www.consumercomplaints.in regarding the fake calls, which enraised the accused persons. After that the complainant got so many phone calls from said nos. Threatened to cause grievous hurt with very bad abusive languages.

It is humbly requested that the grievances of the complainant should be shorted out and complaint should be registered. Kindly find attached the screen shot of the phone calls detail.

Yours sincerely
Rahul maurya
Advocate
Supreme court of india and high court of delhi.
Chamber no. X-39a, civil wing, tishazari courts, delhi-54
Phone number: [protected]

Dear sir, i am a resident of bangalore and visit our home town at kottayam, kerala once in 2 or 3 years. Usually we travel by bangalore exp (Train no. 16525). Sir, it is a usual practice of the public to get into the reserved compartments and occupy the seats that we would have booked 4 months back and they do not even move on our repeated requests. Last time i was travelling with my family and my aged parents and we had to stand for several hours till the passengers who had occupied our seats got off the train by around 7 p. M. We do even find a tt to help us. Request you to kindly look into the matter as it has become a tension for us passengers to book a ticket in this train fearing we are not going to get our seats that we had reserved.

Dear sir/ma'am,

As soon as i registered my complaint to your site one person having mob. No. [protected] contacted me and demanded my atm card no. So that he would refund my cancelled e-ticket (Pnr no.[protected]) amount. On argument said person threatened me for not getting my refund amount back if i don't disclose my atm no. This unfair practice is highly condemned.
Kindly take quick action against the person having aforementioned mob. No. [protected].

Thank you
Rahul maurya
Advocate
Supreme court
[protected]

Dear sir/ma'am

My pnr no. Is [protected]. My train booking status was in waiting list at the time of chart preparation. There was no sms sent by you regarding cancelation of e-ticket. I did not board the train. Ticket has been cancelled but ticket amount has not been refunded. I have complained so many times at your email address, i. E. [protected]@irctc.co.in and [protected]@irctc.co.in but there is no action taken. Kindly refund my ticket amount.

Rahul maurya

[protected]

Dear all (Responsible railway authorities) this is for the information train no. 19578 jamnagar - tirunelveli express. My pnr no. [protected] date of my journey[protected], scheduled departure from madgoan, 23:58.
This has really hurt with the facility provided by central government to general public. Before i get to your notice the sate and central ministers have governent vehicles, flight travel who do not care for general public.
The situation which i faced is really worst in my life. I had a meeting for which i had booked ticket thinking that i will reach at the prescribed time. But for my fate the train was delayed for 3 hours the train was suppose to reach at 6:20am. But reached at 10:15am the reason behind it is crossing. If crossing means it doesnt mean moving from one side. I would like to inform that our train halted but 4 trains was given the green signal. For name sake it is "express train". The train should be renamed to cycle train. Drivers are illegible and careless with their behaviour.
The only solution is make railway privatization only then will have clean and best timely, prompt service. The nda government fails to handle the railway department is the conclusion i can give.

Mr. Suresh prabhu - take some action only then i can call you railway minister.

My brother and me boarded the train tata kcg exp, train no 07439, on 18-07-17. This was expected to take us till kacheguda railway station at about 5 in the morning on 20-07-17. The train was already late for about 3 hours and we were still on the station named malkajgiri. After waiting for another about one and half hour they announced in telgu that the train cannot go further and the passengers will have to take bus to kacheguda station. Since we didn't understand telgu one of our co-passenger translated to us in hindi. I was literally disappointed by this as we had heavy luggage and we were new to this place. So we had no option but to take either bus or a taxi to my destination. Since we were new to this place we decided to go for uber.in-spite of opting for uberpool i had to pay around 200 rs. This was really disappointing and i expect an explanation along with compensation for my loss.
Please reply me as fast as possible.

I was travelling in mumbai local.. And when i reached the bandra terminal, one of the tc asked me the ticket and i showed him the monthly pass. After showing this he take me to the station room and said u will have to pay the penalty. When i asked that person that i am having a pass why i should pay the extra amount. He started assaulting me by saying that if i dun pay the amount he will take me to the court directly. His fellow people was also encouraging him. He misbehaved a lot and also bringing a policeman in the picture to showcase his words.
Money is not a major part in this but the way he took the advantage of his position was wrong.
After asking his name he told me that his name is vivek kumar singh and headquater was in grant road and he was serving a bandra terminal.

I have purchased two tickets from reservation counter shahdol for shahdol to bhagalpur on 14 nov.17and return bhagalpur to shahdol on 18 nov.2017 for 5 passengers out of which myself is sr. Citizen. The pnr of onward journey is[protected] paid amount ₹2620/ by credit card, showing distance 1275 km via katni murwara by utkal exp and katni jn to bhagalpur by train no 12336.
Pnr of return journey is[protected] paid amount ₹2125/ again by card.in ticket distance shown 990 km. This return journey is bhagalpur to allahabad by brahmaputra mail train no.14055 and allahabad to shahdol by train no 18206.
Amount charged at the counter for onward and return journey is having difference of ₹495/ out of which ₹150/ is superfast charge in onward ticket, and net ₹345/ is extra charged to me and that is refundable to me in my card account.
This is all about my complaint. My contact detail is as under...
Name... Ram naresh gupta, (Banks retd. Officer)
Add. Opp. Polytechnic college, pandav nagar, shahdol m. P. 484001
Mob. No. [protected]
Email. [protected]@gmail.com

I'm a resident of kakkalur and is use putlur station a point for commute. People using this station include (Sipcot employees, pilgrims, students and other common residents) but there is no safe entry point for this station. We have risk by crossing tracks by all means.

In addition to this once it dark in the evening it gets crowded by anti social elements for all means. It gets danger in late nights.
Please consider commuters request and take necessary actions.

Chief Reservation Supervisor (Officer) of Reservation Centre, Jabalpur Junction (WCR) has refused me to issue tickets in student concession quota because of overwriting in my concession form because in the column of age our college's clerk had written our sex then he tried to correct it in his overwriting. I had told to Chief Reservation Supervisor to resolve the problem by verifying our age but he had said a clear cut no to me.

Dear sir..
This is with regards to two wheeler parking at sanathnagar railways station in hyderabad. Usually at other stations we will have 12 hours and 24 hours parking facility so that the more time we park we will charge lesser amount. But in sanathnagar station they are charging rs10 for 3 hour's. It will be a additional burden for the travellers who are frequently traveller. So my request is to implement 24hrs basis for the convenience of travellers. Thank you.