Indian Railways Complaints & Reviews

Train 22481 scheduled to depart at 7p. M., departed at 11.15 p. M. On 16th july 2017. Nobody at the platform or station had any information regarding the delay. We tried calling 139 several times but didn't receive any response after punching in all the details. Many foreigners were also traveling and cursing the indian railways. Such unprofessionalism puts our country in bad light. We had an urgent meeting at office in morning that got missed. We couldn't even reach our city. Horrible experience. 6 hours delayed train

I'm maria, from colombia and i bought an elephant-shaped porcelain in rajasthan textile development corporation (Pushkar) they said they would send it to colombia and since april 18th it doesn't appear. No one give me solution, it was sent through indian postal office with tracking number cr[protected]in and i need you to please help me knowing what happened with it and what i have to do to recuperate the parcel or my money, there is a complaint in the postal office with number [protected] but they haven't give me any answer. Thank you.

Sir,
We were travelling from puri to agra in train utkal express and train no 18477. My pnr no[protected] in that train. I have my child girl of 5yrs of age. Already four tte checked our tickets and he said ok. When we were reached our destination station then a tte came who is seated from jhasi... He stopped us and said that there will be charged a ticket for my child. Noone asked for the ticket before that. Even after that we were ready to give the half ticket but he refused and asked for penalty because we were not ready to pay 200 rs. Without any reason which asked to pay to tte. When we asked for the reason for that 200 rs then he used abusive words towards us and said "tumhari family sath nhi hoti to batata tumhe or ye charge dena pdega tumhe". When i again started the argument then he charged extra fare for my child. My coach no is s11 and seat no rac55, rac55 and rac63.
After that argument someone told me that "aesi complaint uske against pehele bhi 2-3 jano ne ki thi or use bahut sunaya bhi tha railway department ne"
When i reached and take my luggage out, i directly went to the office of railways, there is someone at designated officer who told me to file thee complaint against him and the action will be taken properly.
It is my request that if i am wrong then all ttes who came before he came then they all are also wrong. Or ye possible ho nahi sakta ki sab ek sath galat ho ek hi baat ke liye.
So please take necessary actions.

On 15th June 2017. taken fine by Cheating in train no 22610 intercity express
Taken extra fare and billed the fine with another train no.16603, . real fraud done by the ttr today.. actualy fine charge was 265. and billed for 390..
Bill No. 299937

The ttr doesnt had an id card or name frame in his shirt..

i confirmed the fine charge from the station and they told me its 265. So please take necessary action against todays ttr of train no 22610 intercity express. then how he charge me in maveli express for the season ticket??

Today wen i contacted the station master to inform the issue, he is laughing and not taking the issue seriously. and says that their wont be taking any action, only will just look into it.

Please take necessary action against that fraud ttr

I am ready for a long journey today but i am very unhappy and sad about the arrangements of indian railways. The cleanliness, maintenance, arrangements, wi-fi, and air conditioning of railway platform and waiting room have been very messy and poor experience.

Ravi kant verma
Pnr-[protected]
Trn:12448
Dt:[protected]
Frm nzm to bnda

Train services are pathetic.. I recently travelled from poorvotar kranti from new delhi to allahabad in first ac and the train coach was filled with mosquitoes and the bathrooms were horribly untidy..
Today am travelling from kanpur to allahabad and again the ac is not working..

The government needs to actually take serious steps to overcome these problems so that people do not lose confidence in their abilities and elect them again..

Dear sir,

Pls refer the attachment,

I cancelled my ticket vide pnr no.[protected] for train no. 22801 dated[protected] but i still not yet received the refund amount which is supposed to be credited to my credit card account as i paid for ticket booking through my credit card. Pls look into the matter and resolve the issue at the earliest as its almost 60 days lapsed after cancellation.

Thanking you,
V v prasad

As per order by railway board circulation no. 59-ii. I have filled the tdr on 22/01/2017 but unfortunately till date i didn't receive my refund amount as i have already complaint before this but didn't response from your good office. So i once again filled the second complain with an anticipation to consider at the earliest possible regarding this other wise i will move to the consumer court.
Details:- train no. 12423. Doj 02/03/2017 from ntsk to ndls. Pnr [protected]. Class 3ac
Ticket certificate no. 40368093
Dnr 060317m17672

Trains are always delayed and informed late even online tracking system is in efficient. This time it's 12618 from kalyan dated 16/07/2017

This result into more passengers waiting in platform and hence increasing the rush ad probability of more littering and unhealthy conditions caused by passengers.

Also loss of time is a big deal if we value our time. Citizens could be more productive if they get good value for their time.

We was traveling through punjab mail train no 12138, pnr no [protected] from bathinda to new delhi. We have two child one is anshika yadav 8 years and anirudh 4 years which are without ticket. Tte asked us the ticket for children then we told them please make the ticket. Tte told us to give 200 rs and settle the matter. The same was deny by me. When i asked their identity they slapped me and threatening me to put up in jail. The location for the same was bridge near to coach no s7 at plateform no 3. To harrase me they charge the ticket of four child by write it as five year child when i again argument for the same they beat me and also they didn't give me policy for fine charge. The ticket no given by tte is 854926 and ticket charge was 940. My name is baljeet yadav and my contact no is [protected] and email id [protected]@gmail.com.
It is requested please take necessary action please.

Today 15th june 2017. Taken fine by cheating in train no 22610 intercity express
Taken extra fare and billed the fine with another train no.16603,. Real fraud done by the ttr today.. Actualy fine charge was 265. And billed for 390..

I confirmed the fine charge from the station and they told me its 265. So please take necessary action against todays ttr of train no 22610 intercity express.

Bill no aaagm0289ca19

Please increase the height of the platform.. The height of the entrance of the train is above the platform, so to get in the train every traveller has to climb 2 steps to get in the train and vice versa... So its quite difficult for old age passengers...
The height of the platform should be equal to the height of the entrance of the train..
And also the entry and exit are too small

Pnr no. [protected], train no: 12438, ranchi rajdhani, d. O. J : 08.07.2017

— food served in ii ac shall have provision of food for diabetic passenger also.
— cleanliness of coach & toilet was not done even once during the journey period. Liquid soap at toilet was not available at ranchi (Starting station).

Name: kanaklata naresh, mob: [protected].

I recently bought tickets for 3ac in ranchi-new delhi garib rath and to my surprise the berth allotted was sm. Never came across this sort of berth in any other trains in india. How can you sit in day time if you have sm allocation? And i'm 6 feet tall how could i adjust in the side middle berth. I could guess it gonna be a terrible journey :- (Garib rath still continues with the side middle berth, which is a pain to travel, especially during day time

Dear concern,

I want to inform you that, i have travel from amritsar to jalandhar by rail on 14-july-2017. We book 3 ticket in senior block. My seat in rain booked for mail express but by mistake we sit in another train that is also for amritsar to jalandhar. We never know regarding these mistake later on tt that is women who make challan for 3 passenger that is wrong we have taken ticket but we never know we are in wrong train we are senior citizen, i requested her she make new ticket for superfast by never listen anything and charge more amount rupees/- 795 from us.

Sir aapke department hamare sath dhoka kiya h. Mere papa ne 2 shadi kiya h. Pahli biwi meri mom h. Hum log bachpan se alag rahte h. Court mai kess chalu h. Hum 2 bhai h. Par mere papa ne dusre biwi ke ladke ko vrs job diya h.1saal se jo ki wo ladka unlegal h. Aapke department ne bina koi inqruy ke use job diya h. Mai court se apil karuga mujhe aur mere mom ko sahi adhikar mile.

I travelled bhuj to surat on 12th july by bhuj pune express (11091).
It was my worst experience of 2nd ac coach ever. It was uncleaned, ac was not working properly, staff was making fun of travellers in "marathi" as there were gujarati travellers, look of coach was so dirty, there was no charging point for side seats, no paper roll in toilet... I was really upset with all these things. As i have paid an actual charge for 2nd ac, i got third class service.
My pnr : [protected]
Coach : a1
Seat : 45

The chairman
Indian railway

Subject:- complaint cum notice

Sir,
I have booked tickets from kirti nagar railway station new delhi on january 1, 2017 for travelling to shri huzoor sahib with family. I did the payment using debit card of my wife mrs gurpreet kaur. Later the tickets were not confirmed so i cancelled the tickets before one day of the travel. Its been seven months and several requests made but till date i have not got the refund back. I would treat this as a case of cheating against me and this letter should be treated as complaint cum notice. The consequences will be depending upon your response thereafter.

The copy of ticket deposit receipt is attached.

Thanking you,

Yours faithfully,

Jatinderpal singh
1/216, subhash nagar, new delhi-110027

Dear team
I booked my 2 ticket dated 10/07/2017 which transaction id is [protected] and [protected] 471.36+1261.94 rs. Total amount is 1733.3 paid by debit/ credit/ net banking powerd by paytm options and after i cancelled my there ticket dated 13/07/2017 cancel id is [protected] and [protected] which total refund amount 210+970 which total refund amount is 1180 rs.
But its amount is not yet credited in my paytm wallet or bank account. So please refund my cancel ticket amount.

Thank you

18.7.17 அன்று சென்னையில் இருந்தது குளித்தலைக்கு செல்வதற்காக படுக்கை வசதி உள்ள டிக்கெட் புக் செய்தேன் நான் ஒரு உடல் ஊனமுற்றவன். எனக்கு மேல் படுக்கை தான் ஒதுக்கப்பட்டுள்ளது ஊனமுற்ற என்னால் மேலே ஏறி படுக்க முடியாது ஆனால் நான் ஊனமுற்றவன் என்று டிக்கெட் புக் செய்யும் போதே குறிப்பிட்டு இருந்தேன் இருப்பினும் எனக்கு மேல் படுக்கையே ஒதுக்கப்ட்டுள்ளது எனவே எனக்கு கீழ் படுக்கை யை ஒதுக்கிடு செய்யும் படி கேட்டுக்கொள்கிறேன் என்னுடைய PNR :[protected] TRAIN: 16859