Claimed

Indian Railways Complaints & Reviews

www.indianrailways.gov.in

1.3

Updated: Jan 16, 2026

Complaints 6294

Resolved

1580

Unresolved

4714

So far, so good. Indian Railways is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railways will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Indian Railways

Having problems with Indian Railways?

File a complaint and get it resolved by Indian Railways customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Indian Railways

Indian Railways reviews & complaints page 165

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Indore, Madhya Pradesh, 452001

Website: IRCTC

Quality of seat in railway specially side lower seat is very bad. Nobody can sleep on them. As we all know we have joint two part of seat to make it suitable for sleep. But past many journey i have noticed that both part of seat not at same level. So it's very uncomfortable to sleep on them.
Hight is also a issue in them. A person like me with hight of 5'10 ft. Not able to sleep on it.
Kindly do needful.

Indian Railways customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600094

Website: IRCTC Parcel service

I had booked parcel (Bicycle) on 2-7-2017 from vijayawada railway station to chennai (Egmore) station with prr no. [protected]. Till now my parcel is not yet loaded from the source station. This information i came to know when i checked online status. Please make necessary action to load my bicycle. Because it was already 1 week past.

With regards

Lakshmi a g
Mob: [protected]

Indian Railways customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600001

On 07.07.17 9 am - Beach to Tirumalpur train no. 40701 departed on going to Tirumalpur at 9am from Chengalpattu RS and reached Palur station at 9.20 am. In Palur station, this train detained upto 10.20 am without any announcements by Palur station and reached Kancheepuram east stn by 10.50 am. The schedule time to reach at Kancheepuram is at 9.35 am, 1 hour 15 minutes late. A lot of inconviniences to daily official commuters to Kancheepuram to attend offices. On enquiry it is noted that one Container train was standing in one line at Walajabad to carry goods, hec3 crossing of two trains was not possible at Walajabad RS. It is to say here that Railways started its goods carrying business without any additional arrangements and detaining passenger trains more than hours. Please note that the indiscipline is too high. Higher Authorities have to solve this issue else it will be taken up with highest officials of Indian Railways.

Indian Railways customer support has been notified about the posted complaint.

Jul 09, 2017

Updated by Crdash Poor services of Chennai local train no.40701.

Jul 09, 2017

Updated by Crdash A lot of complaints are given to draw the attention of higher railway authorities but no action in this regard.

Jul 13, 2017

Updated by Crdash Today 13.7.17, 9.38 am. Beach to Tirumalpur train no.40701. The reaching time at Kancheepuram is 9.35 am. But it is 15 km behind and is on Walajabad stn. and waiting the crossing train. The crossing train reached 20 minutes late at Walajabad stn. Daily late to reach at Kancheepuram and failed to give timely service. Higher Authorities attention is drawn to this matter and request to solve.

Jul 18, 2017

Updated by Crdash Yesterday, 17.7.17, this train reached at Kancheepuram at 10 am, delayed by 25 minutes due to detained at Chengalpattu junction.
Today, 18.7.17, this train reached at Kancheepuram halt at 9.55am, delayed by 20 minutes due to unnecessarily detained at Chengalpattu junction.
Railway authorities are requested to look into.

View replies

C

Crdash

from Chennai, Tamil Nadu

Jul 16, 2017

Dear Sir, Local Train No 40701- BEach to Tirumalpur. THis train reaches Chengalpattu junction mostly on right time at 8.50 am. In chengalpattu juction, it is departing after delay upto 30 minutes due to late signal for which train reaches daily too late at Kancheepuram and Tirumalpur. Please note that this is only one train which is available to reach Kancheepuram at 9.35 am and official commuters prefers this train to reach office by 10 am. But reaching late daily late at Kancheepuram, official commuters are suffering a lot and their biometric attendance records late attendance.
In Walajabad railway station, goods container train stands during office time for which this train detailed at Palur for which Tirumalpur train reaches late at Kancheepuram by 30-40 minutes daily.
Yesterday, 15.07.2017, this train reached at Kancheepuram at 9.50 am, late by 15 minutes.
Attention is drawn for reduction of delay reaching daily at Kancheepuram.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hi, right now I m in Shramjeevi express, it's such a bad experience to be here in the 3rd AC compartment of the train, it's B3 n the last coach after the guard of the train, u can understand the condition.. no water is available in the train, from noon no vendor came for tea or coffee as it is the last coach n it is not linked to other coaches, the worst thing is that water supply is too bad n the water which is there is so dirty that it...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Latur, Maharashtra, 413512

Website: THEFT IN RAILWAY

Respected sir i regret to inform you that i nanda ashokkumar bhutada had been travelling in train no 11057 with ticket pnr no [protected] in coach b-2. My bags had been theft by someone in between h nizamuddind and new delhi time app 5.45 am on 08/07/17. The bags description black bags, red wheel, steel lock, red woolen lace, red satin lace tagged at handle.

Kindly help me out in this regard

Indian Railways customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gorakhpur, Uttar Pradesh, 273001

Website: www.parcel.indianrail.gov.in

Sir,
I booked my vehicle (CG 04 LF 7782) on 01/07/17 from Raipur Jn. (R) to deliver it to Gorakhpur Jn. (GKP). I got a message from railways that my vehicle was loaded on 05/07/17 in train no. 18201 with PRR No. [protected] but my vehicle was not unloaded in gorakhpur and its status is unknown. I tried to contact the officials in parcel office but they didn't gave any answer. Please help me to find out my vehicle. My contact number is [protected]. Thank you in anticipation.

Indian Railways customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Haridwar, Uttarakhand, 249401

Website: www.consumercomplaints.in/new_complaint

Sir, I am still not received one motorcycle(R/NO.MN-04B-3173) and two luggages out of eight items which booked on 20 april 2017 from Guwahati To Haridwar JN through Indian Railways parcel Booking office(Booking ticket no.is 320157) please help me...my contact no. Is [protected] I'm already complaint to Haridwar Railways parcel booking station but no any replies from Railways Parcel Booking office till date help me please...

Indian Railways customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ranchi, Jharkhand, 834001

Sir, i am 68 years aged heart patient have booked online for two 3-a/c birth in train no - 18615 for 06.10.2017 on 07.07.2017 at 8.37 a. M (When 81 numbers of birth are available) through my i. C. I. C. I bank account wher a sum of rs. 1126.00 was debited vide transaction i. D no - [protected], but neither i got any detail including p. N. R number neither in my given mobile no-[protected] nor i got any massage in my mail add - ravmoo.[protected]@gmail.com, you are requested to do the needful and reply / updates about the said booking immediately, due to your poor & negligent service i am in very much in stress. Waiting for your early reply. Ravi n mukherjee, advocate. Jharkhand high court, ranchi

Indian Railways customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Amritsar, Punjab, 143001

Dear sir

Right now I am traveling at train 12808 I am on B1/63. As I have traveled alot of time, I always got a meal from the train which is included in my ticket but I just paying for it. Kindly look into this what is the issue of this .
Then what is the fun of getting a ticket of high amount.
Plz look into this and confirm me if an wrong in this matter.
I paid 2000 approx for this journey but I'm getting nothing from this kindly look into this.

Indian Railways customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thiruvananthapuram, Kerala, 471

PNR [protected], Train:12076. Date of travel 02/07/2017,
booking date - 30/06/2017, Number of passengers - 4nos

for the above online booking from Trivandrum to Kochi my account was twice debited for the amount of INR 428.69. Kindly refund the excess amount charged, to my account.

Kindly register the complaint and credit the amount to my account. Otherwise if any procedure to be followed let me know at the earliest

Indian Railways customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ghaziabad, Uttar Pradesh, 201014

Pnr[protected] — food provided was half baked rotis, very cold and irctc did not provide complaint book. He comes to the first ac at 11pm in the night. Food is not served in plates even when asked for.
Pnr[protected] — again food provided very cold and night dinner was served after 9.30pm and that too very cold and did not respond to bring the complaint book. When i went to the pantry car for writing the complaint, the supervisor refused to hand over the complaint book.
Hence complaint had to be made with the tt.

Even attendent in the first ac coach does not help in getting the pantry car manager to get the complaint book.

Indian Railways customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thiruvananthapuram, Kerala

SIR, I lost my Power Charger ( Power Banks) during the Journey from Kozhikode to Trivandrum, the same is with me at Kollam station, i think it is lost between the station from Kollam to Trivandrum lost in Train and the details are as follows:

PNR : [protected], Train NO:12081, DOJ : 03.07.2017, From Kozhikode To Trivandrum, COACH : C2 45, NAME :Deepesh, PH: [protected]

Indian Railways customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Patna, Bihar

Sir,
I m traveling from howrah to New Delhi, my pnr no is [protected], at Patna station, 3 people one of them was from Bihar police, were found sitting on my seat,
I requested them to vacant my seat but they denied. At the same time no tte was found, sir or maam this is condition of ac compartments. I even can't explain about sleeper class. My seat no is 55 in compartment b1 train no is 13007 and name is u a toofan

Indian Railways customer support has been notified about the posted complaint.

View replies

S

Smtr15

from Meerut, Uttar Pradesh

Jul 7, 2017

Train 01975 ki chalane ki jankari NTES par di gayi lekin trai nahi chalyi gayi galat information ke karan public ko kafi paresani hui, jis person ne galat jankari uplod ki usake khilaf sakht karwahi ki jane ki awashyaka hai, wrong information ki bajah se kafi logo ko kast hua

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: West Singhbhum, Jharkhand, 833217

I am a doctor by profession & frequently travel by HWH-BBN Janshatabdi exp (12021 UP/ 12022 DN). It is the only train connecting Howrah-Barbil, but recently for last 6 (six) months we have faced few problems:-
(1) The down train (12022) reached to Howrah everyday late by 1-2 hours on an average. It had become a regular practice and very difficult for all the passengers especially for senior citizens / ladies / kids when it reached Howrah at about 11 / 11-30 pm at night.
(2) Although it is a 'Shatabdi' group train and fare is much higher than the normal exp / superfast exp, but the seats of AC coaches / toilets & food quality is not up to the mark.
(3) If train stoppage timing is increased to 3-4 mins at Noamundi instead of 1min, it will be helpful for a good no. of passengers, especially senior citizens.

Indian Railways customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Purulia, West Bengal, +91

Today at purulia station when i cut my ticket, in ticket counter i gave fare of 10 rupees (Consisting of small 1 rupee coin 5 pice & a 5 rupee coin) at 5:30pm the older lady who was sitting in the counter refuse to take my 1 rupee coin although the govt. Stictly told that the coins are valid. She told me to stand in side untill my coin is given to another passenger. She misbehaves with me..

Indian Railways customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kanpur, Uttar Pradesh

There is no water supply in our train Kamakhya Gandhidham express from 12 hours.We got water at 8am for the last time and now it is 8 pm .We often complained to.TT, he heard it but took no steps We have crossed many a big stations e.g.
Mughalsarai, Lucknow, KANPUR but there was no initiative from INDIAN RAILWAYS.All the passengers along with my aged parents are being suffered for it.Please do something

Indian Railways customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400002

Website: indianrailways.govt.in

I am an indian & following rules & regulations of govt. Of india. I want to suggest our mumbaiker rail mininster prabhuji not change mathematics of half plus half equals one. If i booked 2 half tickets for long journey through indian railways by paying full one ticket charge i will not get one sleeper for my 2 kids. I have to pay more for one half ticket. Hey kay prabhuji! Pl dont change your rule for half ticket but pl change it for 2 half tickets to give them one sleeper atleast.. I am not asking for myself but for all 125crore deshvashiyo ke liye. Once again pl change your new rule as u dont want to cheat indian passengers.

Indian Railways customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Faridabad, Haryana, 121002

Website: www.indianrailways.gov.in

I booked 5 ticked for me and my family members on 2nd June 2017 from katra to new delhi and the boarding date would be on 3rd July-2017. Its showing 4 to 15 waiting. which may confirmed till 3rd July. now when the time comes its show that out of 5 passengers only 3 sets are showing as RAC and rest 2 is waiting. i called to ITCTC customer services care and they are saying that i have to cancelled my ticket by my own and i have not internet connection. its so frustration that if my seat are not confirmed how would i travelled with my half family. then i called ITCTC to get the refund so they are saying that they would not processed my refund. its really a big loss almost 5 thousand i lost. please check and let me know. if it possible to get the refund. coz its my hard earn money.PNR-[protected]

Indian Railways customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Yamuna Nagar, Haryana, 135001

Website: irctc.co.in

Ticket not booked money deducted
Dear Team,

I have booked five tickets from saharanpur to Ananadpur sahib with Train no.12063 / HW UHL LINK JSHT on[protected]. My money has deducted from my PNB Bank account of amounting Rs. 656.50/- for tickets .But ticket not booked.It is showing failed transaction but money has been deducted from my account Transaction id:[protected] . pls refund my money and revert me back asap .

Thanks & Regards
Deepak chanana
M. No. [protected]

Indian Railways customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110006

UTS 12H1BV3004 YTSK, R.K. travels Bari more Sarai, H.C. Sen marg chandni chowk Delhi 6. Taking unfair extra money from passengers on general tickets. For eg. If ticket is of 15rs then instead of charging rs 15 plus re.1 comm. They are taking 17 rs. If customer resist to pay their reply is that" yha se itne ka hi milega jha se kam ka milta h lelo". Please take appropriate action against such YTSK.

Indian Railways customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines