Indian Railways Complaints & Reviews

Hi,
I have lost my bag while traveling from Delhi to Satna today (18th March) and cost was around 40+ k but GRP(Satna) is not logging any complaint.

PNR:[protected]
Item: shoe, clothes and camera
Bag: red color
Lost time: between 2 to 5.30

I have been calling the customer care executive but no one is giving me the concrete answer as to when the amount will be refunded. They are simply telling me to wait. It's more than a month. This is the PNR number of the ticket that has been cancelled by me- [protected]. The amount of Rs 1110 is not refunded back in my account. Transaction id is-[protected] and cancellation id is -[protected]. Please look into the matter asap.

Dear Sir,

I had booked a ticket from Trivandrum to Alwaye for 13th February on Train Number 16382, Cape Mumbai Express. I had my two daughters aged 6 and 2 years along with me. I had to wait at the station for more than 3 hours as the train whose scheduled departure is at 8.55 am did not arrive even after 12 noon.

Even at the station, the announcers or the information desk didnt have any clue whether the train will come or how much late it would be. So I had to leave the station and file the TDR as the chart had been prepared.. Now when I checked the status, it is showing that the TDR has been repudiated as the person has traveled.

How is this possible? Not only you do not let the passengers know that the train would be late, you are creating so much mental agony by making false claims. I challenge you to prove that I traveled on this day, as I have sufficient proofs to show that I did not travel.

Please check this matter urgently.

Regards
Mehjabeen

Ppa no er/ kpa/ 18825/ 15 dated 25.05.15
Ppo no [protected]
Pension payment issued by the office of dy cao (W)/ kpa, cwm office, e.Railway in f/ o ram chandra sharma, ex tech.I/ kanchrapara/ eastern railway. Retd on 30.04.2015. Pension has to be credited to sbi/ nawapara rajim (S.B. A/ c no - [protected]).
Till date i.E. 09.03.2016, the pension has not been credited to the bank. Hence you are requested to initiate immediate steps to resolve the matter at earliest so as to facilitate the retired railway employee and his family.

Dear Ma’am/Sir,

I’am Western Railway traveller from Santacruz Mumbai station to Bhillad Gujarat station. The ticket for Virar shuttle to Gujarat was issued at destination Santacruz station so far. Today it was refused and I had to travel to Virar on a ticket and again book another ticket from Virar to Bhillad. Double trouble had to pay double the price and also stand twice in the que for the tickets (Virar is always busy and hardly 2 counters are operating the early hours).

When I travel Bhilad to Santacruz at Rs. 35, but to travel from Santacruz to Bhilad I have now pay twice the amount.

Request you to revert back to the earlier procedure of issuing tickets at local stations.


contact number : [protected]

Pnr:[protected], train:12270, doj:13-02-16, 2a, nzm-mas, dep:15:45,
Sunil kumar sing, ab2 6,
Fare:3900, sc:45.8+pg chgs
Pnr:[protected], train:12621, doj:19-02-16, 2a, mas-nzm, dep:22:00,
Sunil kumar sing, ha1 6,
Fare:2970, sc:45.8+pg chgs
Your tkt cancelled. Pnr,
[protected], amt 3690 will be refunded in your account
Your tkt cancelled. Pnr,
[protected], amt 2760 will be refunded in your account.

PNR No: [protected], 12286/NZM SC DURONTO, 22nd FEb 2016, refund not getting processed

I got a SMS on my mobile that train has been cancelled.

Still my TDR claim has been rejected.

If the railways are running train even after sending cancellation message to passenger that train has been cancelled, they owe refund to passenger.

I am not the only passenger who has lodged the complaint, they are other passengers too facing the same issue.

Request senior railway officials to look into issue

[IRCTC #3007104] is the irctc ticket id

Dear sir
hamare pass hp proone 400G1 all in one business pc hai jisme internet nahi chal raha hai and CD slot se under gir gai hai jiske karan hame bahut hi pareshani uthani pad rahi h
serial no. SGH546P1SN
please solve it ugently
add. SSE TRD BARAN RAILWAY COLONY BARAN 325205
MOB. NO. [protected]

I had a failed transaction on 1-Mar-2016 from Gurgaon to Jaipur for 3-Mar-2016. The amount was 1265.8 (amount charged was 1277.25 adding service charges)
Transaction ID: [protected]
Payment Status: Payment Settled Late
The transaction was done using Net Banking of ICICI bank.

Please refund my amount to my bank account. Also, I would like to know how much time does it takes to get the refund amount?

Train no 12286 DURONTO EXPRESS was cancelled from Origin, as per a message received from DM-IRSMSA on 22nd Feb'16. As per the refund policy, am yet to receive the full amount refund even 8 days after the cancellation date. All the details are mentioned below
TRANSACTION ID: [protected]


 I had booked e-tickets on irctc.co.in and PNR No [protected] was allotted for 2 confirmed tickets in class 3A in DURONTO EXPRESS Train No 12286 (NZM to SC) DOJ 22.02.2016 TIME 15:45 for a total fare of Rs. 4750.00.

 However on DOJ 22.02.2016 Monday at 12.03 p.m the following SMS was received from DM-IRSMSA :-

“Train No 12286 has been cancelled due to unavoidable circumstances. Inconvenience caused to passengers is deeply regretted.”

 On checking the status in the mobile app for Train no. 12286 (NZM to SC) DOJ 22.02.2016 “CANCELLED” was seen displayed.

 Attempt was also made to file TDR however the reason ‘Train Cancelled’ is not given in the options. As we had to travel and were not cancelling tickets on our own reasons but only due to Railways having cancelled the train and the option was not available in the reasons for cancellation, we were unable to file TDR.

 Since my daughter had an MBA interview at Hyderabad we had to travel, therefore booked flight tickets for Rs. 9594/-.

 The following message is being constantly displayed on irctc.co.in :-

“In case of train cancellation from its originating station to destination station by Railways, your full ticket fare will be refunded automatically. No cancellation required by user”

 As no refund has been received, I called IRCTC Customer care No[protected] on 26.02.2016 and was advised that no advice has been received from Railways for making refunds, hence should speak to Railway Inquiry No 139.

 On calling Railway Inquiry No 139 and giving details of the train no and PNR, the call attending official informed that chart was prepared therefore TDR has to be filed. It was told to the call attending official that SMS was received regarding train cancellation, however the official only repeated his earlier statement.

Train no. 12286 (NZM to SC) DOJ 22.02.2016 has been CANCELLED from the originating station Hazrat Nizamuddin and the information has been sent prior to departure by SMS from DM-IRSMSA stating “Train No 12286 has been cancelled due to unavoidable circumstances. Inconvenience caused to passengers is deeply regretted.” Hence individual is not required to file TDR as per the message being displayed by you on their website, “In case of train cancellation from its originating station to destination station by Railways, your full ticket fare will be refunded automatically. No cancellation required by user”. Therefore Railways & IRCTC must process immediate refund of Rs. 4750.00.

Complaint lodged with IRCTC has been issued ticket ID [IRCTC #2982158] and as per their record the train is not marked cancelled in Railway PRS…hence IRCTC is unable to process refund.

Not only has the cancellation of the train by Railways caused inconvenience to us and other travelers but also resulted in additional financial expenditure with Airlines charging higher rates close to the date of journey. Not marking the train as cancelled in Railway PRS inspite of having sent train cancellation SMS from DM-IRSMSA to the travellers is further aggravating the inconvenience faced and reflects poorly on the image of Indian Railways.

Please advise Railways & IRCTC to process refund of Rs. 4750.00. Also in the TDR filing, option of 'Train Cancelled' should also be put.

Regards

Vevek Garg
Mobile : [protected]
E mail : [protected]@indianoil.in

Hi,

I have lost my gold chain with a Dollar last thurday while I was travelling in indian railways from SBC bangalore to mantralayam in Nanded express.

I bought some cattle foods from salem tamil nadu they send by railway parcel service the destination place is kollam kerala they dont delivered on kollam the items may gone to nagercoil tamil nadu after two days some items may returned to kollam and some items may missing and they damaged the items .the parcel office may cheating I am an a simple bussiness man I having the income only by selling these products so I want justice

PNR [protected]_Amount not refuned
PNR [protected]_Amount not refuned
Hello,

I had booked ticket for Train no. 12616/G T EXPRESS which was scheduled to depart on 8-Dec-2015 at 11:30 PM,
But I couldn't travel by train due to train delayed by more than 10 hours and I was not traveled
And the journey was from Gwalior city to Habibganj. My amount has not refunded yet

Transaction Number - [protected]
PNR No - [protected]
Train No-12616
Departure date - 08-Dec-2015
Booked- 05-Nov-2015
Registration No.[protected]


I had booked ticket for Train no. 12616/G T EXPRESS which was scheduled to depart on 16-Aug-2015 at 11:30 PM,
But I couldn't travel by train and I file TDR at 16-Aug-2015 16:35:57 before tratin started and 5 hours before train reched my
boarding point.And the journey was from Gwalior city to Habibganj. My amount has not refunded yet

Transaction Number - [protected]
PNR No - [protected]
Train No-12616
Departure date - 16-Aug-2015
Booked- 11-Jul-2015
Registration No.[protected]
Kindly refund the amount in my account

Thanks
Radha Raman

I had a confirmed ticket going from New Delhi to Mukerian for travel date of 20-02-16. Due to Jat agitations the train got cancelled - i was not able to go to a station as there were problems in the area (Gurgaon) due to agitations. Yesterday I was able to go to a station once I have comeback to my base (Mukerian) where I was advised that I won't get anything back for the ticket where as it has been more than 48 hrs from date of cancellation. this is unacceptable that I didn't travel as train was cancelled and can't go to the station for refund due to being in an area affected by agitations. Kindly advise what i can do about this. Ticket number[protected]. PNR no[protected]. Passengers - Kashmiri Lal Soni, Rohini Soni, Pooja

I was reserved a ticket from secundrabad to tirupati train no-12764 with pnr -[protected].
i was carrying e ticket sms send by irctc with valid identity proofs tc argued and torcherd to pay fine or leave train immediately,
i am a female he was treated me as a criminal he was the worst tc ever i saw,
these people are main reason that spoils name of indian railways, so please kindly en quire it and take action against that maner less tc

My father was travelling from Ballia to New Delhi by train SWATANTRA S EXP (No. 12561) (PNR No: [protected]) on 21st October 2015, since I had to go to Chennai with my father for my eye treatment on 23rd October 2015. The train's actual arrival time was 12:30 PM on 22nd October 2015 at New Delhi railway station. That is why I booked two flight tickets from New Delhi to Chennai by paying Rs. 8, 958 to INDIGO through MakeMyTrip application, whose departure was at 8:20 PM on 22nd October 2015. However, the train arrived at New Delhi railway station around 7:15 PM.
When someone will reach at 7:15 PM at New Delhi railway station, it is not possible for him/her to catch the flight whose departure time is at 8:20 PM. So, we missed our flight. As I have mentioned above that both o[censored]s were going to Chennai for my eye treatment, thus we booked another flight by paying around Rs. 10, 500 to INDIGO.
After this incident, I filed my complaint on http://www.coms.indianrailways.gov.in/ with a reference number W/EC/SPJ/[protected]. However, for more than 1 month, I found no reply from anyone. Finally, I used my friend's twitter account to communicate with the officials. However, I got an email on 21st December 2015 from [protected]@indianrailways.gov.in that Sir/Madam,
Your Complaint No.: W/EC/SPJ/[protected] has been attended to and it is now closed. Also, I found a comment on the Indian Railways Web Portal "This train normally right time in Samastipur division however, its running in NER/NCR/NR. Case can be referred to concerned railway."
At last, I have nothing in my hand. I have lost time and money both. Therefore, I am again filing the complaint against Indian railways. Please look into the matter.
Thanks

Dear Sir,


Please update from my father death certification name of shri purna nand mamgain.
please do the needful.


Thanks & regards
Deep prakash mamgain
[protected]

We appreciate for developing a great online booking website and i have cherished booking it from home..

but now this online booking for common man has become very difficult situation where you have simultaneously increasing the ticket price and on top you have increased service charges.. and our bank providers are charging extra 10 rs again.. and now you guys have openly challenging and displayed that any ticket price ending with 5rs will be rounded to nearest zero..

is this not insane...and the extra money of 5rs pulling from the people.. apart from this private catering on behalf of railways are also sucking the people charging extra money on top of the mrp.. however you guys are asking them put the sticker to pay the mrp.. but catering guys are demanding besides the mrp sticker.. passenger has not got any option to buy when demand on necessity or he shut his mouth until he get out of the railway station to look forward..

very bad administration no quality of food.. abnormal price and top of extra charges burdening on people..

this is not i have vote for to face it..

Dear sir its strange that cloak persons are stealing bags on platform 1 of new Delhi railway station. My token number is 0163 and deposited black baggage on[protected] at 11am and when returned back at 3.30pm the cloak room in charge says there is no baggage.
It's strange and ridiculous that cloak room luggage is missing.
My name.Dr.Roopali
Contact no.[protected]

I regret to inform you that Internet reservation system through IRCTC website is doing unjustice to the single individual travelling by 3ac berth reservations.

I am told that it is system generated and I would say that the logic of reservation has been programmed by a human being and not a system.

Why cant railways look into such reservation issues where axe falls on only the individual passenger travelling long distance always their reservation berth is pushed to the door whilst other passengers with families always get berths in the middle of the coaches.

I always prefer Upper 3ac berths so that i am not getting disturbed nor do I bother people by sitting down. Your reservation system is such that I always get berth 3 or 62 number upper berth seat just next to the door.

What wrong have we individuals done to railways that they are metting out such treatment. Please change the logic of your reservation system so that individual doesn't get pushed next to the door. We are also paying the same amount of fares then why this discrimination.

I am also an IT professional and know very well that it is bad programming logic planned for single passengers and railways cannot raise their hands telling that it is a system generated issues.

You need to rectify this asap and end our miseries. System Generation is not automatic - this has logic programmed for a single passenger or multiple passengers but only single passengers have to suffer while others enjoy their every journey peacefully. Upper berth seat in 3ac is so close to the door that it is highly disturbing the person sleeping on their berths.

Frequent opening and closing the doors does not allow us to extend our leg fully. Moreover the height of the upper berth is too short even to allow us to properly sit - we have always to lie down as there is not enough ceiling space to sit properly. Why can't the railways redesign the upper berth structures. You can lower the upper berth and middle berth height so that there is enough space on the upper berth.

Finally, please do not give excuse of system generated reservation tickets - please rectify your reservation logic and come out with an amicable solution, positively.

Looking forward to your co-operation in this matter Regards rajesh saxena bangalore