Indian Railways Complaints & Reviews

I would like to bring this to your notice regarding my bike royal enfield thunderbird the parcel i'd number 036938 which was sent from jamnagar to lonavla via vivek express train number 19568 from oka to tuticorin is not delivered and the whereabouts of the bike are not known till date i. E after six days of sending the bike. I have approached the parcel office in lonavla and they told me that lonavla didn't have the facility to load or unload any parcel (Please note that i wasn't told about this when i booked it from jamnagar to lonavla). And they informed that it might've gone to pune. I asked them to help me out by contacting the parcel office in pune which they couldn't. Ive gone all the way from lonavla to pune and checked only to see that my bike hasn't arrived even in pune. The saddening part is that when i approached lonavla and pune parcel sections and station master of lonavla station i didn't get any support or help regarding my issue and they were blaming each other that it's not their responsibility. They have even gone to an extent of saying they didn't unload from the train as it came at night and people dont unload it at night and that in lonavla it needs to be informed in advance to do so. It is very disheartening to see how railway official respond to the public and the unprofessional behavior they have towards the public... I am in a state of confusion as to whom to approach and know the whereabouts regarding g my parcel. I would like you take an immediate action. The receipt of my parcel booking is attached below

Dear sir/madam,

Please find below my up-to-date correspondence that i have already made with the concerned authorities for my refund which has not been received by me in spite of successful tdr filed bearing registration number [protected] on time and tdr status showing "cr registered". As of yet no refunds were made to my account nor i am informed or intimated of the consequences after running from pillar to post, but to no avail.

I would be grateful if you please look into the matter or escalate it to the concerned higher competent authority in order to fix the problem so that genuine refunds/claims are processed faster without any delay and to ease the inconvenience causing to customers and also updated intimation/information of the progress of the refund/claim be mailed to the customer/aggrieved party from time to time until the claim/refund is made/settled/disposed of along with tentative timeframe of the settlement/refund in the name of better services rendered by indian railways.

Regards,
Debasish som


Debasish
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Fw: refund not yet received. Tdr filed with reference number [protected]
From: "debasish som"
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Dear sir/madam,

I shall be grateful if you can please let me know the status of my refund.

Regards,
Debasish som


Note: forwarded message attached

— original message —

From: "debasish som"[protected]@rediffmail.com on sat, 16 jul 2016 14:08:51 +0530
To: [protected]@indianrailways.Gov.In
Subject: fw: refund not yet received. Tdr filed with reference number [protected]

Dear sir/madam,

On the above subject, can you please confirm and update me when can i get my refund. Below are the correspondence made up-to-date for your information going forward.

Thank you.

Regards,
Debasish som


Note: forwarded message attached

— original message —

From: [protected]@irctc.Co.In on thu, 14 jul 2016 13:20:29 +0530
To: [protected]@rediffmail.com
Subject: re: re: refund not yet received. Tdr filed with reference number [protected]

Dear customer,


With regard to your mail, we would like to inform you that irctc is the web interface for indian railways ticketing system (Passenger reservation system-prs), which provides a facility to book ticket through internet.

Please note that all matters related to trains/fares/refund/routes/scheduling/seat allocation etc are managed by indian railways only.
Since your complaint/suggestion comes within the purview of indian railways, we suggest you to please contact the train superintendent or station master for the same.
Any general suggestions/complaints can be registered at the following link-

http://customercare.Indianrailways.Gov.In/criscm/home. Seam


Thanks & regards
Yashoda
Executive, customer care
[protected]@irctc.Co.In
Ph[protected] / 23340000
Www. Irctc.Co.In
[#3696994]

_
Irctc never asks your personal bank account details through
Call. If you received any call in this regard, please do not
Hare your bank related credentials.
_


— original message —
Subject: re: refund not yet received. Tdr filed with reference number [protected]
From: [protected]@rediffmail.com
Date:[protected]:57:35+05:30
To: [protected]@irctc.Co.In
Cc:
—

Hi!


How long shall i wait for their (Zonal railway's) decision on my status.


Will i be informed in case refund is approved or rejected through mail.


Regards,

Debasish som


From: [protected]@irctc.Co.In
Sent:wed, 13 jul 2016 11:35:30 +0530
To: [protected]@rediffmail.com
Subject: re: re: refund not yet received. Tdr filed with reference number [protected]
Dear customer,


all refund policy is framed by indian railway. Tdr refund is

process/approved/repudiated by zonal railway as per refund rules. Irctc

forward the case to zonal railway on the basis of customer

requests. Once refund received from zonal railway, it will be credited back

to customer account. Your cooperation is highly solicited in this regard.


thanks & regards

yashoda

executive, customer care

[protected]@irctc.Co.In

ph[protected] / 23340000

www. Irctc.Co.In

[#3688651]



_

irctc never asks your personal bank account details through

call. If you received any call in this regard, please do not

share your bank related credentials.

_





— original message —

subject: re: refund not yet received. Tdr filed with reference number [protected]

from: [protected]@rediffmail.com

date:[protected]:22:12+05:30

to: [protected]@irctc.Co.In

cc:

—



hi,







as per your mail below if approved/rejected by the concerned zonal railway, will i not be informed of their decision taken in that regard in writing and what is the waiting period for the reply?. If i have any point from my side to be raised on their decision, who would be the point of contact for better clarification?


much obliged if you please let me know on the above points in detail without any ambiguity.







regards,



debasish som





from: "debasish som"[protected]@rediffmail.com

sent:wed, 13 jul 2016 11:06:21 +0530

to: [protected]@irctc.Co.In

subject: re: refund not yet received. Tdr filed with reference number [protected]

hi,


can you please let me know how long it will take to get my refund if approved?


regards,



debasish som


from: [protected]@irctc.Co.In



sent:wed, 13 jul 2016 10:40:31 +0530



to: [protected]@rediffmail.com



subject: re: refund not yet received. Tdr filed with reference number [protected]



dear customer,


your tdr requested against pnr no.[protected] has been forwarded to south central railway (Sc) railway on 06-jul-2016. Irctc not received refund from south central railway (Sc) railway. Once refund is received from south central railway (Sc) railway the same will be credited back to your account.

please note that the decision about the repudiation/ rejection or amount of refund has been taken by the concerned zonal railways as per extant refund rules of indian railways and not by irctc

inconvenience caused is deeply regretted

thanks & regards



yashoda

executive, customer care

[protected]@irctc.Co.In

ph[protected] / 23340000







www. Irctc.Co.In







[#3655032]















_







irctc never asks your personal bank account details through







call. If you received any call in this regard, please do not







share your bank related credentials.







_

— original message —


subject: refund not yet received. Tdr filed with reference number [protected]



from: [protected]@rediffmail.com




date:[protected]:04:10+05:30




to: [protected]@irctc.Co.In


dear sir /madam,



please let me know the status on the above mentioned subject.


pfa the screenshot of the tdr filed successfully.


tdr was filed on 30/06/2016 and my request for refund against pnr number [protected] for reason "passenger not travelled", with reference no for this is [protected].


Regards,

Debasish som


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Parking charges at surat railway station is rs.50/-per three hours.
No one stay their for three hours except when trains are late which is very rare now a days.
This is too much charges to pay rs.50/- for half an hour as receiving or sending any pass anger hardly takes 30 minutes so it should be hourly basis.
Go through the case and find out whether it is alright or justify.


Anil s jain
Surat...

Detailed complaint was placed on 26.5.2016. The complaint no is
W/sr/mas/[protected] dated 2605.2016.. T has been confirmed
That the complaint is transfered to palaghat division.. They have asked explanation from tte (Reply still awaited)& wrong positioning of coatch
The complaint is transfered to chennai.
Today 55 days passed. Who wii attend the complaint & when we will get a

Sir/ma'am
This has never happened while travelling in a kalka shatabdi before. I have had on board staff demanding and harassing passengers for money under 'seva' tag, but this was the first time it happened in sharabdi.
While travelling on 16th july 2016, from delhi to chandigarh, a catering staff gave me the railway feedback form, which i filled giving good reviews, as travelling with shatabdi is always a pleasant and stress free experience. Then this fellow came back asking passengers if they wanted soup, coffee or tea. I opted for soup.
As soon as i was done with my soup he came back asking for 'seva' money, amazed at first such experience in shatabdi i told him no. He then began harassing me to pay for the soup then.
Uch incidents are common with durontos and rajdhani but my first in shatabdi. Kindly refrain the staff from harassing passengers for tips and seva.

Thanking you
Pnr:[protected]

I stored 2 bags in cloak room at indore railway station on july 12, 2016. While a rat nibbled the luggage when it was stored there, the railway staff took out items from our bags. They stole our clothes (3 set of ladies dress while 1 set of male trouser and 2 shirts) worth rs 5000, bedsheets, packed bottles of pickle, shaving kit, beauty accessories and some containers that we newly bought from the market. The suitcase was of american tourister and was brand new. Total theft - rs. 8000, cost of suitcase - rs 4800, cost of polo bag - rs 2985/-. The rat can nibble but can't steal items. This is highly unacceptable behaviour of indian railway employee.
Attached is the cloak room receipt and the acknowledgement from the railway employee at cloak room accepting the damage.

The grand trunck express is standing in jungle since last 4 hours, railways should realise that people's time is important and there are elder and patients too in the train.Indian railways one of the worst in service delivery. Kindly refund the money for the tickets as the work for which i wanted to reach delhi can not be done as the time has already passed because of the delay.

We were traveling by kalka mail and it was too hot, so we went to comesum the food junction of delhi railway station which is at platform 5, we asked the two 500ml cold drinks, the counter man mr mohit has given us 2 bottles of linda 500ml and remaing change but we got surprised when we have touched the bottle it was hot instead of cold, we asked to change it he says all are like this and then refused to refund and started misbehaving as...

I was thrown by a tte from moving train on 14/05/2016. Train no. 12926/22926 paschim express at sonipat station. I complained to grp sonipat but didn't help me. Then i made my complaint on indian railways online complaint portal on 20/06/2016. My complaint no. Is w/wr/bct/[protected].
I complained after so many days as grp sonipat clearly refused to do my help.
My complaint is shown pending aby this site always. No action has been taken on my complaint.
No attention has paid to my attention. The tte is moving freely after doing this serious crime.

Bharuch there are five pay and park facilities are working at present.
1. near our gate (west)
2. near in gate (west)
3. near parcel and railway police office. (west)
4. at right side of railway colony entry. (east)
5. back side of ticket window (east)
None of this parking has displayed contractor's name and schedule of parking fees. they are charging rs 10.00 per 12 hrs and issuing parking slip fpr rs 5.00
As per the parking boy. rs 5.00 is for railway offices.
Kindly confirm all these parking lots are authorised.
Why they are displaying contractor's name and fee schedule.

Dear sir,
I have booked a bike frm hyderabad to chandigarh on 1-7-16, it reached delhi on 3-7-16, but until today i. E. 9-7-16it is their in delhi. The very purpose of shifting bike through railways has failed. And still further im not to get d phone number of concerned person whom i shd talk regarding that. Everyone escapes by saying that is different department, atleast they are not giving d contact number of concerned department. Kindly make to it that, everything goes in a correct manner.

Pw no. [protected]
Consignee name santhosh
Contact no. [protected]
Naresh. [protected]@gmail.com
To - railway parcel department

Dear sir,
I am please to inform you that i had booked my scooty from kanpur for bareilly on 01july 2016, having scooty no. up78 cz1410 & forwarding no. [protected] by train no. 12469, which is expected to be delivered in bareilly on 02 july 2016. due to the irresponsibility of parcel workers of bareilly they had not unload the scooty & scooty reached to jammu by same train.
After requesting so many times to the parcel manager jammu parcel department loaded the scooty on tuesday (05.07.2016) for bareilly, once again bareilly parcel team had not unloaded the scooty & scooty reached back to kanpur. the bareilly parcel manager not listening me & the whole scene become mentally harassment for me.
I request you to please take some necessary action on the same issue & try to deliver the scooty at bareilly as early as possible.

Dear sir,
We are please to informed you that i had booked my scooty from kanpur have scooty no. up78 cz1410 & forwarding no.[protected] for bareilly jn by train 12469 on 01.07.2016, which is expected to be delivered to me at bareilly on 02.07.2016. but when i go to bareilly station for the delivery then the parcel manager of bareilly informed me that we had not unloaded the scooty & the scooty reached jammu by same train. we had follow so many times at bareilly station for the delivery of scooty but it is not delivered till yet, no one tell us, when we get my scooty. we request you to please take some action on the same & try to delivery the my scooty as early as possible.

Thanks & regards-
Gursewak singh

Sir, I am defence personal, I have booked my scooter and 08 goods packegas (03- steel box, 05 PVC packets) at Jodhpur stn from jodhpur to jhansi as on 29 Jun 2016 as self luggage, I was reached Jhansi (Jhs) at 01 Jul 2016 and go to parcal room and asked about my luggage staff said "your luggage not reached you can check all platforms" I checked but till time luggage not reached, after one-day I went again luggage office but luggage not reached. I was make complaint for this concern at luggage complaint book after 2-3 days I received a phone call "01- PVC, 03 steel box reached please take your luggage, I am living at Nowgong, 110 KM away from Jhansi so I requested to my friend to take it, after paid some time out charge he received my luggage, but another 01 scooter, and 04 PVC luggage not reached at Jhansi stn, I am daily make a phone call for this concern but answer is now not reached your luggage.My household goods are in their, so I requested that please take appropriate action for this concern.

Sir please help me
My PRR 122500

Dear Sir,

I have file my TDR on 26 may 2016. Till date I have not get the refund of TDR.

[protected] This is PNR no of my ticket.
[protected] This is the TDR registration no.

We have contacted IRCTC, below is reply from IRCTC.

please confirm the refund status of the given PNR to IRCTC

Regards,

Nitin Arsule
[protected]

Sir, i have booked a box with household goods from Agra Cantt Station to Nasik Road Station on 23 Jun 2016, under PRR no. [protected], but till date i have not received the box at the destination station. Sir i am a defence personal & i have kept my uniform items in the box as well as some household items. Now i am facing a lot of difficulty in running my day to day chores.
Sir plz do the needful & forward the box to my destination as soon as possible.

SIR,
sir, my friend booked my bike for parceling from NAGPUR to PUNE on 26/06/2016 sunday at 3.15 pm but after 3 days also there is no sms o[censored]ploading ma bike and even not showing any online status on www.parcel.indiarail.gov.in
PPR NO. :[protected]

PLZ INFORM ME AS SOON AS POSSIBLE : PRITAM : [protected]

I am a season ticket holder of Indian railway travelling between calicut and kuttippuram. As the train 56651 passenger train was late and my car parking duration was 12hrs and 7 minutes the contractor charged me 50 rs. Which means 20 rs extra for extra 7 minutes. The train which was to reach calicut by 6.15 pm reached by 7.00pm. I would like to know the parking rates of similar stations in india which stands in par with calicut railway station...

Self, Mr. Swapnil Narkhede has wild experience. I take out first class Cabin tickets, pnr-[protected] and now when i board the train today, 29th june 2016, its just simple second class seats without AC. Really surprising that railway charging Rs. 726 for single seat, Rs. 200 more fare than AC chair for such irritating arrangement. Its raining also.

Railways has to reimburse the money.

Rgds
Swapnil

Train no 59317 starts from ratlam stn & terminates to ujjain. Earlier it was scheduled to run in between nagda & ujjain, but when it was rescheduled from ratlam, its start time & arrivals on in between stations are became very late. Complaints are given to drm & sr dom ratlam div but no action has been taken so far. Due to late running, several up downers including women employees & girls are arriving very late to their destinations which is unsafe to their personal lives.
Apart from women/girls daily up downers who start very early at about 5.30 am in the morning to their work place are also reaching late & routines at family getting affected badly.
Requesting to take corrective action to control this late coming & arrivals of this train.