Indian Railways Complaints & Reviews

Sir
I have sent a parcel from Jalandhar city to kozhikode on 28th May . But till now there is no update about my parcel. I have called kozhikode parcel office but they told me that there is no parcel from jalandhar yet. There is total negligence from jalandhar parcel office . They are not even picking calls. My parcel was supposed to go in 29 May on Amirtsar kochuveli express .but they didnt sent it in that. They have charged me a huge about of 1700 and they are not even concerned about the delivery. Sir please make sure that my parcel will be departured in Coming train.. This is a request . My Name is Akhil cv
And receipt number is 499990
Have attached photo of my receipt with this mail .

Cuddalore port junction (Cupj) is not having compartment display in platform and no lights near unreserved compartment during night time. So that the passengers not able to feel safe during night time in railway station. There were no railway police for that station. Kindly do convenient for passengers.

This is an social and public welfare complaint. Kindly do the needful.

This message is dedicated to MR. Suresh prabhu sir.
I alongwith many other passengers are having very bad experience with the newly launced Special train no 02597(GKP to CSTM).

I went from Surat to Mumbai to receive my family and when I reached CSTM station I get to know that the train is 5 hours late and will not arrive at CSTM instead it will arrive at Dadar station. So I went to Dadar station and awaited for the train. We had our tickets book to Surat from Bandra Terminus at 14:40 but couldn't reach as the 02597 train was late.

The train 02597 was supposed to reach at 12:15pm at CSTM but it was 5 hours late. And when I was at Dadar station awaiting for the train at 5:30PM I came to know that the train was halted at somewhere for around 1 hours. I asked to Inquiry room at Dadar station for exact arrival of train but he only said that "Train ayegi ayegi" and didn't tell about the time of arrival.

Soon after my parents told me that the train was halted at Kalyan station at 6:30PM. Time to reach from Kalyan to Dadar is only about 1hr. But it took 3:30 hours to reach from Kalyan to Dadar. And also the lights were switched off and catering services was also not there from Kalyan station. My parents were very frustrated.

I also spoke to Deputy manager of Dadar station Mr. Ashok Kumar Sankpal but he also said that "train ayegi ayegi but kab ayegi wo pata nahi" means he was also not assisting us. My only thinking is that why it took so much time from Kalyan to Dadar whereas other trains were arriving on train!! I think the dispute between Marathis and North people was the only reason that rendered poor service to the train and also poor and bad reponse received to us from Dadar staff members.

So sir a kind request for instead of investing Crores of rupees in Bullet train project invest it in favour of Railway service to Middle class and Lower class family. Don't just think about Upper class family!! A kind request

And sir the discrimination between Marathis and North people should be avoided. These people only led late arrival of train from Kalyan to Dadar and also led to poor service to passengers.


Warm regards

Hi,

I have parcel my bike from pune to ahemedabad. I am wating for any dispatch or receiving message through phone or sms. But no intimation from railway parcel department and when i go for inquiry they said bike here last two wk you have to charged 3200 rs, when i asked why i have to pay these charges because i not got any intimation through phone call or sms. They said no such facility here in railway please pay money and get your bike.
I said that i am not taking any bike from you i want to complaint in consumer court regarding this type of activity is going on railway parcel house in ahemedabad.
Please need co operate from consumer court for this compliant.

Email id :- [protected]@gmail.com

Best regards,
Nilam chauhan

Sir, i purchased a half litre pet bottle of mango soft drink on the 5th platform at arakkonam railway station on the evening of 25/05/2016. It was actually priced at 35rs only. But the stall owner said its 40rs. When i asked why the high price instead of 35rs. He did not reply but simply said its 40rs only. I would like to lodge this as a complaint. Many food items at railway station stalls are priced high than the printed price. Kindly look into the matter and do the needful.

Sub: Repudiation of TDR filed against the PNR No. [protected] Cancellation ID [protected] Registration No.[protected] dated. 08/01/2016 and reopening of the same

Sir,

I had filed a TDR against the PNR . No. [protected] for train running late by more than 6 hrs and the departure time was file so absurd ie. 3.30 hrs in morning in the winter season, passengers could not travel and filed TDR approx 12 hrs before the depature of train as the chart was prepared on scheduled time.
Railway has assinged no reason and repudiated the TDR which quite unjustified and suitable case for consumer forum.

I request you to kindly reopen the TDR request please

Yours faithfully

VIDYA DAS

Sir maine bhuj gujrat se train no 14322 bhuj barely ex me 5 luggage book kiye the with mc no pb 08 bn 6641 bhuj se jalandhar cantt ke liye detail-date 16/5/16 train no 14322 pnr no.[protected] bhuj brely exp me 5 luggage book kiye hai jo ke abhi tak mere stn jalandhar cantt nahi pahunche...via delhi train no14033 jammu mail pnr [protected] yeh hamara pnr no hai jis me hum ne saman book kiya tha jo abi ta nahi pahuncha help me please...rajesh kumar

15-apr-2016: rail booking done: pnr [protected] intercity express 13466
Chair car - ndae to hwh, travel date: 26-apr-2016
Status waitlisted rlwl 1 & 2
Fare paid - rs410/-, sc rs45.80, bank charges: rs11.45 = total rs467.25

26-apr-2016: chart prepared
Current status: w/l 1 & 2
Ticket cancelled automatically due to waitlist status after chart preparation

28-apr-2016: refund received rs280/- only instead of rs467.25

I corresponded with irctc to enquire about short-payment. I was informed as follows on 14th may 2016 via email:

"new rule wef 12-nov 15'

Kindly note that as per indian railway rules in case of waitlisted ticket cancellation charges rs. 60/- per passenger shall be deducted.
Please note that you have paid rs 410/- as fare (Excluding the service charge of irctc which are non refundable)
O 410-130 = 280. (60*2 = 120 as cancellation charge for two passenger & 10/- as ac charge)
Hence rs 280/- is refunded to you.

Thanks & regards
Mritunjay kumar
Executive, customer care
[protected]@irctc.Co.In
Ph:[protected]/23340000
Www. Irctc.Co.In[#3318186]"

It is to be noted that:
A) railways are not refunding the service charges of rs45.80 even though no service is performed. This is unfair practice.
B) they are levying cancellation charges of rs60/- per passenger even when they are unable to provide accommodation on a legitimate ticket. This is unfair deduction.
C) they are not refunding the bank charges of rs11.45 paid by me for booking this ticket. This is unfair.

Indian railways is generating unfair trade practice which affects all genuine railway travellers. I therefore want this forum to fight this unfair trade practice and bring justice to genuine rail travellers at the earliest.

Regards
Ramasesh iyer

I am a student of pharmancy college. today morning when i was travelling through bagh express from asansol for my college. i tarvelled asansol to durgapur in search of a seat so that i can seat and study because today i have an exam in my college. As the train reach durgapur i find a vacant seat and seat there in sleeper class. suddenly a ticket checker( name-abhilash) comes to me and asked for ticket and i produced the ticket to him. after seeing the ticket he told me that he will give a fine of sum 310 rupees. i told him that just now i have got the seat in this coach though there were many person also who are travelling on general ticket. i tried to make them understand that i am a student and i do not have enough money so that i can return to my home also as i belong to a very poor family. i have also told him that today is my exam and please dont do like this. after hearing this he was started saying "paisa do nae to train se utar dunga jail kra dunga phir dena kaise exam doge". i pleased him not to do what he said. i have make requests to him not to do. but still he has taken fine only from me and not even told other persons for the ticket also. and in front of him many people entered in same sleeper coach from durgapur and that t.t had neither told them for ticket nor for the fine. just because i am a student tarvelling alone and had my exam i have charged fine. although i do not have any extra money(i also told him not to take so much fine if he wants to give me fine but still he has not listened me). now i want justice from our government. otherwise i will have to go to the media for justice.

Train no 12531 on 24 may 16 from gorakhpur to lucknow, two seats no C-1, 41 & 42 were booked from gorakhpur to gonda junction.After gonda seat were empty so tc take some money from some other person and give seat to him instead of seat can give to me.i was WL 5 in train CHAIR CAR.
Its a corruption plz do some needful action.otherwise india is going correct day by day in all fields..
I m also a defence personal.

Thanks,

Pnr:[protected], executive class, shatabdi. Day 21/05/16. I dr anand acharya along with my father retired commissioner cmpf, mother and sister who is also a doctor, we had come from airport at 3:40pm, we had been here to upper class waiting room, the lady at the entrance had not seen our ticket properly and started yelling at us, she abused us, she pushed up my elderly father. She pushed me.. Started yelling at me saying dogs and all... She manhandled with all o[censored]s, sir being an employee of railways that too in our capital city is it the way they behave like this, she used slang words... If we face such an issue what about the people who come out of india?? Is this the way of behaviour expected. My email id is [protected]@gmail.com, [protected], such kind of lay person should be removed, they don't deserve to stay in the entrance o[censored]pper class waiting rooms...!!

Western Railway Valsad Fast Passenger, Chair Car First class coach— Every morning i observe few people coming from dahanu and vangaon are reserving seats for their friends who board in train from Palghar, Kelwa and saphale.
As an individual person i am unable to do anything, if i am paying for first class and i am not getting proper seat to travel then what is the use of my first class pass payment. I am paying more than double.

I request the concerned person to look into the matter.

I was in the queue to buy a ticket to travel bilaspur at counter no.6dt.[protected] on06.23. I bought ticket and left counter and went to platform no.6and to inform my family i searched mobile but it was not in my pocket. I rushed to counter and asked police all about this. I complaned at railway police station and then went to cctv control room for watching the footage but cctv covered only 1&2counter. So i want to complain to district consumer court.

I have booked a ticket from pnbe to anvt on 20th july 2015 and i have to cancel the ticket but the train departed from its source station and i was unable to cancel the ticket so i have filed the tdr against this issue but i haven`t received my rest money till now kindly refund my money as soon as possible and mail me the required information asap...
Pnr no-[protected]
Train no-12487
Doj-23 july 2015

I haven`t travelled on that ticket because i have filed the tdr at about 8 pm at night and my train was in morning 6 am, i think it was a fraudry done by tte as he might not checked the correct passenger and mark the ticket that the passenger travel, kindly solve this issue asap as this is a major fault done by the northern railway of not refunding the amount on the tdr filing... Railway is not taking any action kindly help me

Hi,
I booked a e-ticket on irctc 24jan 2016 details are gievn below
Transaction id : [protected] pnr no. : [protected] train no. & name : 12506 / north east exp. On 7th of march trains is late more then 4 hr and i filed a trd in evening around 6 pm. Now its more then 2 months past still am not getting the refund but the ridiculous response given by irctc that after cancellation of my ticket still i traveled on e-ticket so i ask irctc how it possible for a passenger who canceled e-ticket and still traveled did tte didn't check the id proof forget the id how it possible after cancellation of ticket name is printed in booking chart asked him to send the copy of chart they don't reply to my question.Infact they asking me to show the proof of office attendance that i present at office.. I came to spend my vacation with family so now my family need to keep the records of in format of attendance its stupid foolish kind of response my register mail id with irctc rahulkumar. [protected]@gmail.com and today when i was trying check the trd status i found all the details are deleted by irctc no trd records i found on irctc website. That again ridiculous thing done by irctc so i want the resolution on higher priority

The time schedule of train arriving at sealdah & leaving sealdah is irregular. All the trains are 15 minutes late whether arriving or leaving. The passengers get harrased daily as there is no management system. The personnel are very lazy & relactant to their work. They have no knowledge regarding how to manage the total system. As they are in the same position at their job for last 6-8 years that's why they only look after at their own seek. There is no passenger comfort zone in the all stations of sealdah division. The no. Of passenger is increasing but the level of service is decreasing day by day. Please look into the matter on urgent basis otherwise any mishap can happen.

Today (15/05/2016) when i tried for Tatkal tickets from Mumbai to Nagpur. i was given this message " Bin range not enabled. [ Transaction Id: [protected] ] You can choose another payment option and try again." tickets were available but i could not make payment because of the above error. I searched on internet about this error and came to know that this error occurs because IRCTC has removed few banks from payment process in Tatkal situations. This information is not provided to user before selecting the payment option. This is clear case of fraud that IRCTC is doing with its customer. Please consider my complaint and take a strict action on IRCTC so that they should not be transparent towards their customer. This kind of compliants has been made this before, still no action has been taken still now.

I have booked one tatkal ticket from Rajendra nagar terminal to Ranchi for tomorrow, transaction completed, amount deducted from my account but got message that transaction failed try again, I tried again but got message that you can book only 2 ticket by same ID between 10am to 11am, I have booked only one ticket which was failed then why my the same ticket booking request rejected?
Please convey my complain to MR for this kind of irregularity at this site.

PK Singh
Mob-[protected]
Transection ID [protected]

I asked for one general ticket from meerut city to ambala cantt on 07may2016 at 2100hrs at meerut city railway stn window no 3 being manned by mr krishan pal.
However i was given a ticket from meerut city to ludhiana and the operator told me that you can not take ticket from meerut city to ambala, you have to take it till ludhiana. I want to know why is it so? and i want my money to be refunded for journey from ambala to ludhiana which i did not do.

Tdr generated for pnr no. [protected], refund not received till date since feb, 2016 as the train was late by more than 3 hours, since last several months upon checking status of claim is under process. No body is taking care of the claim and we are not getting resolution for the same.

Booked tickets history
Pnr number: [protected] transaction id: [protected] train no: 14712
Train name: sgnr rksh exp from station: ambala cant jn(Umb) to station: haridwar jn(Hw)
Date: 16/2/2016 class: cc boarding: ambala cant jn(Umb)
Resv upto: haridwar jn(Hw) quota: general booked by:

Payment details
Payment option: mobikwik ticket charge: rs 840.0 internet service charge: rs 45.8
Total: rs 885.8