Indian Railways Complaints & Reviews

I Booked two journey ticket from Aligarh jn (ALJN) to Kanpur Central (CNB) on 30th december 2015, But the train is Cancelled then I Cancel my ticket cost of Rs. 410 but the railway refund only Rs. 170 they Charge Rs. 240 as Cancelation charge . May I know is it my mistake the traine is cancelled . Few Details :- Train no :- 14056 Journey Date :[protected] PNR No :- [protected] please Help me for this issue .

Ransaction ID: [protected] Train No./Name: 11201/LTT AJNI EXPRESS PNR No [protected] Date of Journey: 04-Aug-2015 Date Of Boarding: 04-Aug-2015 Date of Booking: 02-Aug-2015 From: JALNA (J) To: AJNI (AJNI) Boarding: JALNA (J) Resv Upto: AJNI (AJNI) Quota: GENERAL (GN) Class: SLEEPER CLASS (SL) Ticket Amount:390.0 Ticket Type:E-ticket Cancellation ID: [protected] Reason For TDR: Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel TDR Status CRCR Repudiate please refund the amount soon as already more than 5 month finished. and the customer care of indian railways is saying that, , passenger has traveled ... [protected]

PNR [protected] our train 12295 was showing cancelled on the date 07/12/2015. This cancelled train restored. Due to "IRCTC system problem" we passenger are not able to cancelled the ticket before 7 December 2015. Now they refuse to accept our TDR.

Dear Sir, I am travelling by Suryanagri express from Bandra to Mumbai today I.e 30/12/2015. We are in a group of 17 people all together with one of the PNR number as [protected]. TTE Mr. Ashok Kumar(as per the name told to us) came to check the tickets and seeing all ladies sitting together, he started harassing them. When I came to know about I directly went ahead to get all the tickets and passenger verified, he started misbehaving saying who is Anil where is he sitting, you people should sit as per the order and we cannot check each individual. To which I replied, that ticket does not reflect the name of the person to whom which particular seat has been allotted. Then he started cribbing and fighting with me in a very unusual manner. This person started raising his voice and shouting, the same can be verified with any of the customer of S-7 coach. He also said shut up to me. A very cheap TT wanting to earn money from wrong sources started misbehaving showing fingers. When asked for complaint number, he did not even shared the same. I want immediate action against the shameless person I tried calling below numbers but all went unanswered [protected] railway problem [protected] coach related [protected] rpf and security [protected] chief security commissioner railway force tel:[protected] tel:[protected] I want immediate response, kindly help. Thanks and Regards, Chetan Sabadra [protected]

Sir I have booked a steel box From Bjopal Jn to Hyderabad Deccan on 19 Dec 2015. It will hardly takes 24 hrs to reach Hyderabad from Bhoapl by train. Everyday there is a number of running trains available for Hyderabad from Bhopal. Bit I did not get my steel box yet. The PRR number for the consigmment is[protected]

I want to lodge a complain on Indian Railway department against theft of my purse as i was travelling from Mumbai to Varanasi.. As i have boarded the train No 12167 (LTT-Varanasi Express) birth no 65 to 69 coach no-S-11 on 16th December 2015 from LTT station departure time 12.35 am . During the entire journey there was not a single TC who has come for inspection neither any GRP or RPF Staff.. It was very unsafe travelling as anybody can enter into Reservation coach without any valid ticket. who is responsible for such thing.. As my 2 purse has been stolen one which belongs to my mom and another myself. Total loss of 90000 has been occured as 3 mobiles, Cash 20000 and my gold jewellery worth 45000 and other miscllenous loss. As this incident has happened between Kashi and Jiwnadpur station at 2.50 am .As we were total 5 members travelling on that day and my birth No was 68 in which i was sleeping. As soon as he pulled my purse and he jumped from the running through the door which i have seen.. If some one have there in the coach this incident would have not happened.. I have filed an FIR at Varanasi Kent after geting down at 4.am on 17th december2015. Please help me to get my claim of 90000 ... My name-Manisha Jaiswal Mobile-[protected]/[protected] My email id-manisha.[protected]@sharekhan.com manishajaiswal.[protected]@gmail.com Varanasi SUb inspector -Chandrashankar Mishr Contact details-[protected]

Dear Sir

Pls note that I have raised a TDR through IRCTC for the below PNR on 13th Oct.2015. As per IRCTC mail they have forwarded the case to you for refund due Train Late more than three hours and passenger not travelled. You are requested to please check and refund the amount to my a/c. The traveller had waited more than 6 hrs and finally he had to traveled by flight and we have lost time and money due to not started the train itself.

PNR No [protected], Nizamuddin (Delhi) to Trissur dt of Journey : 12.10.15

Traveller Name: HARIDAS N

IRCTC CDR Reference No for this is :[protected]

for reason "Train Late More Than Three Hours and Passenger Not Travelled."

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I registered a complaint on Indian railways website, and see this response. Sir/Madam, Your Complaint No.: W/SC/SC/[protected] has been attended to and it is now closed. Closure Remarks by the respective officer: Sir this train's primary maintenance is at Bangalore. hence the same is forwarded to ADRM/SBC. you will hear from him. Thank you. None from ADRM/SBC contacted me for the same. have opened another ticket W/SC/SC/[protected] and that is also laying without any response.

Gaurav kumar jha Dec 25, 2015 BIKE PARCEL BUT NOT RECEIVED Sir, I have booked a bike bearing Reg. No. Dl7s BR-1353 from NEW DELHI (NDLS) to MUZAFFARPUR against PRR/PWB No. -[protected] dated 24 Dec 2015. The parcel bike was loaded by Train No 12562 Swatranta sainani sampark Exp. on 25 Dec 15. The Parcel was not unloaded by MUZAFFARPUR (MFP) Station. The Station Master and parcel incharge at Muzaffarpur Telling that there was no parcel point at Muzaffarpur (MFP) station so we cannot unload and receive the parcel at this Station. Sir, my point is (i) If there is no parcel point at Muzaffarpur Station then how the railway authority booked my bike for Muzaffarpur Station. (ii) It is the responsibility of the Station Master or the Railway authority to receive my bike dl7sbr-1353 Muzaffarpur station and deliver to me Please inform me where my bike is and how it reached Muzaffarpur Station Mob:- [protected]

Personal details: Name:JS Rathore Age 27 Male B2 27 TID:[protected] Date of Journey:19Dec15 PNR NO:[protected] TDR Details Reason For TDR: Passenger Not Travelled. TDR Filing Date: 19-dec-2015 17:30:04 HRS TDR Status CR Repudiate Cancellation ID:[protected] TDR Zone EASTERN RAILWAY (ER) When I have not travelled at all, where is the question of rejection. May be the TTR has accommodated somebody else in our place without receipt. Please take it up seriously.

I've cancelled a ticket from Raj Gangpur (GP) to Howrah (HWH) dated 14th November 2015 for ISPAT EXPRESS (12872) PNR No. [protected].(E-Ticket) My Transaction ID is [protected] Till date no refund is there for this. I've sent mails but not get any reply. Pls look into this at the earliest.

I had booked a 65 kg trunk from haridwar to pune via bandra terminus mumbai on 17/10/91 vide luggage ticket no. 531457 ...however even after 23/10/91...i hv received no parcel at pune n neither at bandra terminus...

I booked a tatkal ticket this morning. the site was showing 40 available tickets and suddenly, within 2 mins it went into waiting list 30. Also, usually a pop up comes while booking asking you if you want to go ahead as its on waiting list. The pop up did not appear at all. I feel there is some miscreant trying to mess up the system. My PNR NO IS [protected].

19th Dec 7:55PM Patna Banglore Sanghmitra express, not a single passengers who had tickets in Sleeper and AC could onboard, since students were going for exams to Allahabad .. No steps taken by Railways to run special train or take care of 500+ passengers who could not on board the train . Such worse service and non care by Patna Railway manager as well as Railway ministry . No care of passengers and their convenience and they are earning money by way of Premium Tatkals and cancellations by making the 120 days reservations . Is there anyone who can help to fix the issues on this train. This is the only train going to Bangalore.

Latest ticket cancellation charges imposed by Indian railway need some amendments. as the ticket cancellation charges are same for both category i.e whether cancelled by the individual or by the Indian Railway being wait list not cleared. specially when u take the case of Second Sitting class, where total fare is around cancellation charges. For example if I cancel the e- ticket (wait list) before 30 min of train departure the clerkage charge is Rs-60 per seat for Sleeper Class and Second Sitting Class. and if the e- ticket (wait list) not cleared, ticket will be auto cancelled by IR and the charges are Rs-60 per seat for Sleeper Class and Second Sitting Class. Hence the amendment required are. I. Cancellation charges or clerkage charge for Sleeper Class and Second Sitting Class must be different. II. Cancellation charges or clerkage charge must be different for ticket cancelled by individual and ticket cancelled by IR. Thanking you

On 16 December 2015, i was travelling from train name. shramjeevi express from Nihalghadh to New Delhi (Train No. 12391) sleeper couch no S5, seat No. 15 and 16. I was thoroughly disappointed to see the condition of extremely unhygienic toilets and filthy compartment and even after 4 hours of complain to T.T.E. there was no scope of its cleanliness. so take the needful action as soon as possible.

I filled a tdr details are below CANCELLATION ID [protected] PNR [protected] LJN YPR 03-Nov-2015 CR Registered 03-Nov-2015 17:41:22 HRS although i filled tdr within 2 hr of scheduled departure of train, i have not got any refund from railways, according to rule 50 % of fare should be refunded.

I have send my bike through railway parcel Old delhi on 5th of December but still on 15th December not came to kishanganj. PRR No.[protected] Parcel way bill No A5666361 Bike:- BAJAJ PULSAR MH12GP9136 Nobody ready to give solution in kishanganj parcel office, please provide the information. Regards Sarfraz Alam [protected]

Dear Sir,
I am a Physically Handicapped person. I would like to say to railway, thanks providing a separate Disabled Coach for Disabled persons. But now this coach is going to no use for Disabled persons. Because of, the normal persons (non-disabled passengers) are mostly and regularly travelling in this coach (with Guard and RPF help to travel). One more very beauty, Non-disabled passengers are not allowing the Disabled persons neither to sit nor to board the train. One more thing, there are using bad word also. The RPF simply watching, is it RPF- Railway protection force? . We don’t know, why Guard and RPF doing this kind of activity. First give the instruction to Guard and RPF.
The Railway Authorities is failed in Implementation part of separate this coach. No Written in Nowhere, any penalty for boarding non disabled persons into Disabled Coach. No TTE is visiting to this Coach to check. Somebody even Disabled person also are travelling ticketless. The Disabled Coach is the best safest Coach to terrorist also to travel. My personal experience is that I have travelled by 16232 - MAILADUTURAI EX and 16231-MYSORE EX in Disabled Coach. The coach was any time filled with the normal passengers and quarrel in hot. The RPF persons were arrived the spot, but no use.
Sir, My request to Railway Authorities :

1) Please Steps to be taken for proper implementation of Disabled Coach meant only for disabled persons.
2) Please Strictly TTE and RPF should check the passengers in disabled coach, Please don’t allow to traveling non-disabled passengers even your friends and relation.

3) Please Disabled persons need not be forced for Escort. Certification is enough.

4) Please Tickets to disabled should be issued in both ways with or without escort.

5) Please the disabled coach attached instead of either between A/C coach and SLR Coach or back to SLR Coach. If make different color, it is better.

6) Please the disabled coach location on platform should be announced in public announcing system so that the disabled passengers can reach the sport in advance.

7) Please the penalty imposed on non disabled passengers should be written on the coach.

We hope to understand for physically handicapped feeling and our struggles in life (We are facing so many struggles in life). I therefore request the concerned authorities to see, please give proper security for disabled persons at least in Railway.
Thanking you.

Dear sir At present lot of discussion/arguments going on inside and outside on "असहिष्णुता that is intolerance" but I will say that our Govt administration has now become "असंवेदनशील that is insensitive". I have already taken up thru emails with different Indian Railways Authorities even up to Cabinet Minister Railways & Chairman Railway Board but none is hearing my case nor have courtesy to respond. This has forced me to form the above opinion. My case is very genuine. I had reserved 2 berths in AC2 thro IRCTC vide PNR [protected] in Mewar Express Train No: 12964 for the journey date 08/10/15 costing Rs2245.60 from Udaipur to Mathura. Only on reaching Udaipur Railway Station, we came to know that our said train route has been diverted for that date i.e. 08/10/15 and will now not go to Mathura. As we had no option, we filed TDR online in IRCTC website well in time quoting the reason that “Train diverted and Train not touching destination station”. We got only half the refund i.e. Rs1100/ on 15/10/15. For getting balance, half we approached and explored all the means of Govt but result is ZERO. Even no-one so far dared to say that if my demand of full refund is legitimate. I even lodged complaint/grievance on www.pgportal.gov.in & www.coms.indianrailways.gov.in but result is nil. I have yet not received the rest of my refund amount though as per Indian Railways Refund rules "full refund is eligible if TDR is filed in time and TDR is on the reason of Railways' problems.