Indian Railways Complaints & Reviews

Sir/ Madam I did cancel a ticket on 29-Aug-2015 and a message receive Rs. 110 refund in your account but till date I am not receive the refunded amount. In cancellation history it is showing the amount Rs. 110 refunded on 01 sep 2015. So I request to resolve the issue and refund the cancel ticket amount. Thanking you The ticket details is given below: Transaction Id - [protected] Transaction Date - 29-Aug-2015 Cancellation Id - [protected] Refund amount Rs. 110.0 Refund Date - 01-Sep-2015

TDR FILED STILL NOT RECEIVED REFUND !!! Dear Sir/Madam, As per above subject please find below TDR Filling and Ticket Booking Detail Below is the details. TDR File Detail : Reason For TDR: Train Terminated Short Of Destination. TDR Filing Date: 29-Jul-2015 09:59:31 TDR Status CR Registered Cancellation ID: [protected] TDR Zone: WESTERN RAILWAY (WR) Registration No:[protected] E Ticket Booking Detail : Train No./Name: 19115/BDTS BHUJ EXP From Station: Valsad (BL) To Station: Bhuj (Bhuj) Booked On: 10/06/2015, Date Of Journey: 28/07/2015, Booking Transaction ID: [protected], PNR Number: [protected], Ticket Type: E ticket, Class: THIRD AC (3A) Quota: GENERAL (GN) Total Fare: Rs 3500.60 Railway Zone: WESTERN RAILWAY (WR) Bank: ICICI BANK IRCTC Zone: Group General Manager/Western Zone (IRCTC) Mumbai Passengers Details Name Age Gender Status Coach ID Berth No/ WL No VIJAY M MODY 58 Male CNF B1 27 JYOTI V MODY 53 Female CNF B1 26 DINESH M MODI 63 Male CNF B1 25 NAYNA D MODI 55 Female CNF B1 28 Please kindly do the needful. Please contact me in any case you need. Regards, Vijay Modi [protected]@yahoo.co.in(Mobile No [protected])

My claim is pending with below person from so many months and not settled yet.Even no body is taking up the phone to update me on settlement status: Details: Received by : Directorate of Public Grievances (Cabinet Secretariat) Forwarded to : Dy.CCM Claims Officer name : J P Singh Officer Designation : Dy. CCM Claim Contact Address : Fifth Floor, Biscomaun Bhawan Patna - 800001 Contact Number : [protected] Grievance No on public portal is : DPG/R/2015/50009

Hi, I have filed my TDR online for Ticket PNR No : [protected] on Dated: 22/10/2014.The tickets details is as follow : PNR : [protected] Travel Date :22/10/2014 Source : Bangalore Destination :Patna Travellor Name: Arun Kumar Singh The reason for filing TDR is that i was not having hardcopy of my ID proof and was travelling with a soft copy of my ID Proof .I argued saying that i have a softcopy but he simply rejected my clarification and charged a fine and issued a new ticket and took full money from me. As a result i told my son in law to file TDR immediately and he did that with in an hour . We got an acknowledgement also from IRCTC. I spoke to irctc customer care and they told me that it will be settled within 3 month time.But when i checked today in my account i found no refund and after discussing the same thing with IRCTC people.They told that railway has rejected my claim. This is totally nonsense and i feel its a cheating with a customer. Even i found below rules on IRCTC web for TDR refund: This one is copied from IRCTC Website: Ticket deposit receipt(TDR) Rules and Procedure:- About TDR : TDR ( Ticket Deposit Receipt) If the customer was not able to perform the journey due to any /or the following reason 1. Train Cancelled By Railways 2. Train running Late by More than Three hours And Passenger Not Travelled 3. Difference of Fare in case proper coach not attached 4. AC Failure 5. Travelled without proper ID proof 6. Wrongly charged by TTE 7. Party partially travelled 8. Passenger Not travelled The users can apply for refund in such cases. So i request you to kindly look into it and take appropriate action. Regards, Arun Kumar Singh

I was travelling from Rajkot to bandra by saurashtra janta on 11th aug.there was no water in toilet from Rajkot and complained to TC and till we reached bandra there was no water in toilet.compalined to railways by net but no feedback after 20 days.why delay?

Four tickets were booked on 26th august 2015 at 8:01am at 12307 UP jodhpur express but the berths we got is not at all suitable, we are a family of four with ages 25, 28, 55, 59. PNR number[protected]. the seating aggangements are, coach number- B4, berth numbers- 46(UB), 48(SU), 54( UB), 56(UB). It is not possible to travel for two nights in such a scattered arrangement when 3 of the four members are female, kindly take necessary steps in this regard. Thank you.

I have booked today tickets from dbg to sdah in sr ctzn category and to my shock we have got a upper birth and another side upper. When you have not permit birth choice how these births are vacant which no are 4 & 46 in ac2tier in gangasagar express. How can a person of 60 or 62 board that births . pls explain my no is [protected] and mail id is [protected]@gmail.com

Sir I book a ticket for journey from Ambala cantt to Jamu Tavi on 27/8/20159 ( PNR No. [protected] ). But the Train was cancelled . I file the TDR on 29/8/2015. But my TDR application was cancelled . Please Reopen the Case and Refund my Money back as soon as possible. Thankful to you Name : ROHIT PNR No : [protected] Transaction No : [protected]

Transaction No. [protected], Date 1/9/2015 Sir, I booked 3AC tickets on 1/9/15 to travel on 15/9/15 from Raipur to Nagpur. Tickets were processed I was asked to pay the amount Rs 685.60. I made the payment online. Soon I received message of amount withdrawn from my SBI SB Account. No tickets issued nor payment returned. Please resolve the matter at your earliest. S.K.Pande M No. [protected] Email s.[protected]@yahoo.co.in Transaction No. [protected], Date 1/9/2015

I have filled for TDR and the status is CR Registered since 6 months. Following are the details: TDR Filing Date: 10-Mar-2015 00:40:34 HRS TDR Status CR Registered Cancellation ID: [protected] TDR Zone: EASTERN RAILWAY (ER) Registration No: DER150315W44956 Ticket Info: Transaction ID: [protected] Train No./Name: 13132/ANVT KOAA EXP PNR No [protected] Date of Journey: 10-Mar-2015 Date Of Boarding: 10-Mar-2015 Date of Booking: 09-Mar-2015 From: ALLAHABAD JN (ALD) To: DURGAPUR (DGR) Boarding: ALLAHABAD JN (ALD) Resv Upto: DURGAPUR (DGR) Quota: GENERAL (GN) Class: THIRD AC (3A) Ticket Amount:1030.0 Ticket Type:E-ticket

As only 2 Tickets were confirmed out of 5 Family members, Couldn’t travel by train and we have filed the TDR via irctc on 28th May. PNR # [protected]. TDR Complaint Reference # [protected]. T I was given one Telephone # [protected] - Pankajam who is from the railway dept. No one is answering. It is more than 3 months now.

I booked a 2S ticket for janshatabdi12082train for my journey from ERN to CLT dated 26.08.2015. I was expecting a janshadabdi second sitting in which i could use my laptop(i m carrying my works on the way too..i m neither demanding nor expecting a dedicated charger port). But i got a normal passenger train seating in which i cud hardly sit. The fat man sitting next to me is encroaching my seat too..a seat splitter or hand could at least prevent his belly from hitting me frequently. I hav given Tatkal fare..rs.135+some extra to sum up rs.157. Two days later another rs.11.5 is to be deducted as irctc service charge. After all this expenses, i m getting a normal passenger sitting. This is as if i booked a 3tier ac ticket and i got a sleeper coach to travel. I guess i paid double than normal fare just to experience the comfort which i m denied off. Ticket examiner told me rather i shud register a complaint. Coach.D1.. PNR.[protected]

I booked two ticket in the name of Nitish kumar and mohit kumar Ticket No. PNR No. [protected] from bareilly to WDM Date of Journey- 02.09.2015 Date of Booking- 26.08.2015 Date of cancillation- 28.08.2015 Transaction no[protected] for S.B.I net banking Rs.792. But no any balance refund in my account so please further necessary action

Respected Sir, I have sent parcel of two plastic bags which is 87 kgs clothes worth of Rs 50, 000 from Dindugul station (DG) to Balharshah station (BPQ) on Aug 07, 2015. Receipt no. 827618. By Navyug Express train no. 16787. But Balharshah station parcel office didn't attend the train and also guard of the train ignored that parcel finally it passed and went it to Jammu thavi. It came back time also parcel wasn't gotten down in Balharshah station. Again it went to Thirunelveli station. Finally I gave reported to Nagpur commercial cell on 21/8/15. Again reported to Balharshah station manager on 25/8/15. Even though they are not giving correct information about my parcel. Since that day to today I am suffering by traveling my place to Balharshah station. It is having expensive Rs 500 per day. Please kindly check and handover it to me as soon as possible. Thanking you D. Bright David Aheri Cell. [protected]

My wife was travelling from new Delhi to datia on 24/8/2015 from Punjab Mail (12138) with PNR : [protected] & she was in 3AC coach. Her hand bag was stolen in moving train and was found near public toilet in AC coach only. In that almost 10, 000rs was missing and other important documents were also missing . These days in AC coach anyone can enter and no one is there to stop them, even the attenders are not aware of anything. I have also lost my cellphone in G.T express in the month of April. These days thief's are very active in NCR zone. Incident are happening from Jhansi to Agra and from Mathura to New Delhi. There is no serious action been taken from GRP or CRPF. They just register the complaint. Its been almost 1 year people are getting robbed again and again but no solution is there. Most of the victims are from AC coaches... Please look into it.

Today i booked a tatkal train ticket and afterthat i cancelled it and after cancelling it i didnt get any refund but in the paper itself there was a news regarding tatkal that customers will get some amount after cancilling the tatkal ticket.

I booked a ticket for train :11039 / MAHARASHTRA EXP scheduled at 06 Aug 2015. The ticket was booked through online gateway of irctc. But the train got cancelled due to some reasons. It has been two weeks since then but i have not got my refund. I didn't get any response from concerned officials I mailed IRCTC but i didn't get a ny appreciating response. The amount is a sufficiently high amount for me. Please try to resolve soon. PNR: [protected] Transaction ID: [protected] thanks

Yesterday some agitation took place in Khadah station in demand od ladies special. I am not supporting them completely but still want you to review your decision before again start general coach in ladies special. Only the early monrning ladies special can be avail by the office passenger... in our present system in a 9 coachs trains only one compartment in available to ladies... which too tiny for the increased no of ladies passenger... we can not avail the other local train due to its over crowds.we left with only one option i.e ladies special. So i thnk before u go for another announcement you must convert 9 coaches train to 12 coach...and i[censored] still thinking to againg start ladies special with general coaches plz travel daily in ofce tym for just one month... the whole picture of local trains will be clear to u.

I have tried to book ticket two times from kolkata to mumbai on date 18 / 08 / 2015. Both the time my money from the sbi deducted with transaction id of bank ig0anwecu1 for rs 5075 and ig0anwfqz9 for 5075 but no ticket delivered to me on inernet. Moreover no system is there to attend such type of complaint and bank say that it is not our resposibility for any damage with this organisation so what to do now. I am in loss of rs 10000 / -

On 08AUGUST2015 3people boarding from arrakonam to katpadi with valid ticket in patna express In the train 4TTR were there in that 1 TTR took a bribe of 360 with out bill why i need to know the reason i am very much proud of running the indian railway