Indian Railways Complaints & Reviews

Nandan kanan sf exp yesterday arrived at cuttack 14 hrs late which is very irritating. Moreover running late of this train has become a regular practice. Why no one id lookin g into this matter. Are the autorities or Indian railways ignorant or just yrying to overlook this problem.g

I have booked ticket for 31.05.2015 in 12250/ NDLS HWH YUVA. Unfortunately the train was cancelled. We got the message that train was cancelled & the amount will be credited into account within 3 - 4 working days.PNR No [protected]. NEW DELHI To DHANBAD JN But We have not received amount so far. Please do the needful. Regards.

Way Bill No 401013 We had sent 11 sacks and carton bags to bangalore from mumbai on 31st may 2015. When we went to collect it today only 9 sacks are available and the officials there at parcel office are asking us to seach for the other 2 bags. This is totally unprofessional. Please take some strict action. And help us get the 2 sacks

My ticket details are as follows: PNR: [protected], Train No.: 19419; Date of Journey: 11 Jun 2015. S1 compartment: Berth Nos. 51, 53 and 54. I reached Chennai central station at about 1915 hrs to board the train 19419 MAS-Adi Express scheduled o depart at 2000 hrs from PF No. 7. While entering the station, we were asked to put our bags through X ray machine. I had five pieces of baggage, one big suitcase, one big Bag, three back-packs and was travelling alone with my two children aged 13 and 10 years. I was in S1 compartment and berth numbers 51, 53 and 54. I suspect the person sitting on the X ray machine in the entrance of Chennai Central Railway station has identified that there was jewelry inside my suitcase, because only the suitcase has been neatly sliced after opening the flap and from inside, so nothing is visible externally on suitcase, and only the jewelry boxes have been taken out. In spite of taking all precautions of locking the suitcase and the bag and keeping an eye on the same, I don't know how this has happened. The suitcase was sliced from inside after opening the upper flap and after removing the boxes, the flap was closed. It seems to be a planned activity. Only a person knowing the location of the jewelry boxes can do such a neat operation and therefore, I believe that the Indian Railways have a hand in this operation, especially because the bags were X-rayed at the entrance to the station. I didn't realize the loss till I reached home and started unpacking and could not find my jewelry boxes. I lost two boxes, one small wooden box( brown) containing my Mangalsutra, a gold chain, and two gold bangles, and one big maroon/ red box containing my temple jewelry which I have been using for my Bharatanatyam dance performances. The cost of the jewelry lost is approximately INR 2 lakhs. Further, the grief caused to me due to loss of mangalsutra is really unbearable due to the sentiments attached and I deserve a suitable compensation for the same. I strongly believe that the Indian Railways is fully responsible for my loss. I want this case to be investigated and the person on duty at the X -ray machine needs to be interrogated and this case has to be solved. This is a dangerous incident and all passengers need to be advised not to put their baggage in the X ray machine. Why I believe that this is planned is because, no other bag has even been touched and the suitcase has been neatly cut from the inside and only the jewelry boxes having been removed.

We have observed that platform no 1 towards Virar is very bad Condition near First-class Ladies & Gents Coach are very bad i.e. Roofs r Damaged & all rain waters r coming on platform. Due to this Platform has been Damaged we r facing too much problems, while Walking from platform No -1. Request u look into this Matter urgently. Awaiting for highly Appreciate.

I was coming from Sealdah to APDJ by train no 13149, ( my P.N.R. no was [protected], barth no. 45, coach no A1 and platform no 9A) on 09.06.2015. at 20.20Hrs Before the journey I put my luggage on my barth no.45 and got down from the train to purchase some foods, at that time no passenger and railway staff was there. After 20 minutes I came back and found that some train escorts(rpf) with dogs were searching my luggage and then I claimed my luggage and after that a on duty officer may be the name Mr. Giri came and started assaulting me with unhealthy and bad languages like dropping from the train and in train asked me for money (bride) to continue make the journey otherwise he would detrained me in the next station.But I was not willing to pay money even I willing to detrain from train as per railways noms on paper.The above on duty officer disturbed me so much that I got ill and got afraid to take next journey in train. I would request you to consider the matter very seriously so that in future other passenger would not disturbed like this.

We are the daily passengers traveling from Rampurhat, Nalhati towards Sagardighi & Azimganj & back by 53031 UP passengers train. But from last Friday(5/6/2015) the train no. 53031 UP is running late by 3 to 3.30 hrs for the last three days.In this hot weather after working all days we are not able to reached our destination before 10.30 P.M. or 11 P.M. The schedule departure of this train (53031UP) is 6.15 P.M. but on 5/6/2015 it was departed on 9.40 P.M., on 6/6/2015 it was departed on 8.50P.M, on 7/6/2015 it was departed on 8.45 P.M., on 8/6/2015 it was departed on 8.30P.M. & last days on 9/6/2015 it was departed on 8.55P.M. So, please take necessary action for this on behalf of our daily passengers.

Dear Sir, Madam We were travelling from Surat to Borivali via - Intercity express - 12936 on 7th June 2015. We had taken tickets of First Class coach - Cabin via Internet. - Maximum price. To our surprise when we boarded the train we found the coach allotted to us was having ordinary push back seats - old style with all accessories broken and also there was no sign of AC too. Also to our surprise the next coach was AC - CC and it was a seating too with 200 RS less and new seats and also ac. Our coach further was very dirty and not cleaned at all. Also while booking we never got an option of Seating or NON AC, which should be intimated to the customers. Why railways is fooling us when they are increasing the rates every 6 monthly minimum and also not giving us the facility as committed while booking??? Following are the details of our tickets. 1) Ankur Thakkar - [protected] Seat no- FC1 -12, 14. 2) S.V Mali [protected] Seat no- FC1 18, 19. 3) Mrs Tahera- [protected], Seat no- FC1 20 4) Miss Ritwa Lokhandwal - [protected], Seat no - FCI 17. 5) Mr. A D Mehta - [protected], Seat no FC1 22, 23. 6) Mr. Yusuf Lokhand wala - [protected], seat no - FC1 27 7) Mr. Umedkumar Sinai[protected], seat no -FC1 28 8) Mr Anchit Sagar - [protected], seat no FC1 32. 9) Mr Manoj Singh - [protected], Seat no - FC1 15, 16. Above are few passengers traveling details for your verifying. Hope we get justice regarding the same, as we feel really cheated as we get the inferior quality of service and comfort after paying the maximum price for the tickets. We also very disheartened after seeing the toilet conditions. why don't we still implement the Chemical toilet technology as it is spoiling our thousands of stations and it is very hazardous for our health. Hope to get a some response and justice for the complain and hope to improve the condition of your service and the railways. Yours Faithfully Ankur Thakkar Mb - [protected].

Sir I have booked an e-ticket PNR No.[protected], Transaction ID [protected] from DWARKA(GUJ) to Kanpur by 15635/Guwahati Express on 29-May-2015. Due to AANDOLAN in Rajasthan, 15635/Guwahati Express was cancelled. Hence I could not make the journey with my family. I was informed that I will be eligible for full refund as I had not made the journey. But I was not able to cancel the ticket from the railway counter over there as it was e-ticket .Again I was informed that there is no need of cancellation of ticket as the train was cancelled by Indian Railway itself. More than 12 days are over, I have still not received the refund. Kindly confirm how to get the refund & look into the matter.

When travelling from ambala to bhusaval the name- a.k agarwal Agra cantt division batch no ----46 misbehaved with me and given seat to other traveller who given him money..I refused to give him money ..he is very brutal and cruelly misbehave with me should be send him to mental hospital Agra or head of Agra division should warn him pls save passenger and save Indian railways

Dear Sir, It was with great disappointment that myself and my wife was traveling by Train No.16188 Karaikal Exp., berth Nos.(S4 23, 24) PNR No.[protected] Transaction ID: [protected] from Thrissur to Nagapattanam date of Journey was 4-6-2015, when the train reached Tiruchanapilly station on[protected] the special code came for ticket checking, they found that the documents unfortunately which I was holding does not have the original ones instead I showed them all the document but copies which related to the required documents, I also showed my Original ATM Card from where I booked my online ticket, which means it is not a agent booked ticket, and my wife is a Secretary from Co-op Bank here in Thrissur, she is a responsible identity as a women, they started abusing her and saying bad wards towards her when she argued, and insulted us in spite of showing all the required documents in front of the passengers in the compartment. I requested them to find out if there is any genuine which you can allow us in my documents before slapping a fine on us or Rs.1200/- it is not a joke in spite of carrying a valid ticket, it a strange case of inhuman and abusing the passengers in front of a whole crowd along with the family. In fact, on the printout there is my mobile No.[protected], he could easily find out by just counter checking with my mobile by just giving missed call, to be little more practical and to be a passenger friendly approach just to confirm my number if it is correct. We felt all this ticket checking so funny, when we entered the train at Thrissur station immediately one TC came he checked the ticket and asked me for the ID proof as usual I showed him the same colour printout copy not the original and he blindly ticked the ticket and left, and the same railway authority the so called special code came and had all this mess, which means the previous ticket checker was a real practical person in fact a gentlemen, he also knows that passenger needs a original ID and of course he is not a fool, but he very much read the passenger and let it go that was what he did, I salute such kind of persons he is also a railway employee, but not a inhuman person like this. There are stupid lots in all the departments whose job is to just threaten and take the passengers towards the toilet portion of the train and ask for the bribe openly without any shame, but that did not worked with me and I said give me the receipt and I will see to it that if there is any good officer who can listen to my grievances. My wife told him if the railways are actually going with the rules and regulations than the first job before all this unwanted repeated ticket checking, special checking etc., the railways should make sure that the Indian railways the trains should not be a junk yard, which is not at all a place for a safe journey, if the railways are so keen to take the fine they also have the equal responsibility to give proper service to the passengers and not to fool the passengers for what they are being paid for traveling, we are frequent flight travelers but sorry to say we never had such a bitter experience while traveling and no problem even with the documents copy, they are much practical then railways. We also had a bitter experience that the window shutter fall down on my wife's hand even it was locked upward just by the shake of the train due the gap between the window and the lock, the reason is due to very old compartments, no cleaning as usual the tea and water was spilled all over the floor like a paste, which was not attended by any concern authorities in spite of frequent complains, and many more such incidents is happening ever now and then. Here we have not done any injustice by God’s sake, but we were crucified and forced to pay the fine, we request the good office to give us a proper explanation on the actual fine taken from us and please return the amount verifying if you feel genuine. We are very anxiously waiting to hear a favourable reply from a sincere point of view and taking into consideration the above facts, we are always ready to cooperate with railways at all times, but we has a passenger we need the equal support for railways and to do the needful. There is little information if I may provide of the concern ticket checker who harassed us Mr.K. Sridhar, ID No.2270, dtd.24-06-04, TTI/DCM S111, Divnl commercial Manager office, Trichinapilly Junction. Thanking you and looking forward to hear from the concern department soon, we also attach the receipt copy for your ready reference. Sincerely yours, Lawerence V.J. & Ceelia Lawrence

a)Why TT Arrestwhen I have already MST b)Whyn’t TT Make ticket with penalty in Train c)Who is responsible for west my Hole day d)Who is responsible when I was sufering from pain MST NoF062AT6055, UTS-F069BA00C2, R K S M N-[protected], T N-15027, HAJIPUR TO SONPUR, 8 JUNE, I WANTS 20000 PENT FROM RAIL AGAINST WEST OF WHOLE DAY MENTLY AND PHY DIST.

Dear Sir, I Purchased three tickets in Intercity Express, vide, no. 13465 for Journey from Nabadwip Dham (NDAE) to Malda Town (MLDT) along with my wife and daughter on[protected] against PNR no. [protected]. With regret at 5pm, today I came to learn that the said Train has been diverted through other route. This callous and indifferent attitude of the Railway Authority not only causes huge monetary loss of cancelling return reservation in train no. 13064 from MLDT to NDAE on[protected] along with onward reservation on[protected], but, my daughter is deprived of the opportunity to appear before the interview board of Gour Bonga University on[protected] for her admission to Ph.D course. I had to cancel reservation in Hotel Purbachal at Malda without any refund of advance. I do not understand why your office does not send SMS to the ticket purchaser when due to certain circumstances the Train is ought to have been either cancelled or route-diverted.

Transaction ID: [protected] Train No./ Name: 17206/CCT SNSI EXP PNR Number: [protected] Date of Journey: 25-Apr-2015 Date Of Boarding: 25-Apr-2015 Date of Booking: 26-Mar-2015 From: KAKINADA TOWN (CCT) To: SAINAGAR SHIRDI (SNSI) Boarding At: KAKINADA TOWN (CCT) Resv Upto: SAINAGAR SHIRDI (SNSI) Quota: GENERAL (GN) Class: THIRD AC (3A) Ticket Amount: 7535.0 Ticket Type: E-Ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No P SREENIVASA RAO 39 Male WL 15 RAMCHANDRA RAO 62 Male WL 16 P S R VARMA 12 Male WL 17 P M R VARMA 11 Male WL 18 K RAGHUCHANDRA 17 Male WL 19 K ABHICHANDRA 16 Male WL 20 TDR Details Reason For TDR: Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel. TDR Filing Date: 24-Apr-2015 22:18:58 HRS TDR Status: TDR Repudiate Cancellation ID: [protected] TDR Zone: CENTRAL RAILWAY (CR) Registration No: MCR010515W05893 Repudiate Date: 16-May-2015 Reason for Repudiate TDR: Train RUN Normal Sir, Please refer above details. As per reason given by Central Railway ZONE for TDR Repudiate is Train Run Normal, but reason for filing TDR was all passengers did not travel as part tickets were confirmed that too in RAC (2 in RAC & other 4 in Wait list). So, TDR is refuted for no valid reason. Please assist in getting refund of my ticket amount. Thanks P. Sreenivasa Rao, Contact: [protected] Mail: [protected]@gmail.com

I commute by 47151 Falaknuma-Lingampally MMTS everyday for the past few years. Though the train regularly reaches its destination late by 10 -15 minutes it was manageable. But for the past couple of months it has become a routine that the train reaches its destination late by more than 45 -50 minutes. Not just that the trains start late from originating stations but the running time is also extended by a good amount of time. A journey of 1:15 hrs is regularly becoming 2:00 hrs. During the past two months, I had to apply for leave for reaching late to office on more than 10 occasions whereas, I should be early to office by a good 40 minutes if MMTS run in time. And the return journey is also pathetic as 47187 LPI-FLK departs in time but is made to wait without valid reason before entering all the stations from Begumpet to Secunderabad and quite often it is found that the platforms are vacant and there are no crossings. Its so embarrassing that MMTS services which were very much reliable till a few months back are becoming a nightmare everyday. The services are getting worse by every passing day and there's clear unhappiness in every commuter with MMTS. Many may not air their grievances through complaints as there is dissatisfaction among people about complaints being redressed. They doubt if the complaints are even read. It is evident that it is not a problem which could not be solved as things were much better till a few months back and they are getting worse due to lack of proper management. Also there is concern among commuters that SCR is deliberately discouraging commuters to travel by MMTS. If SCR doesn't improve at least to its past performance, passengers may some day teach a hard lesson to the management.

I was having reservations in train no-12393, sampoorna kranti exp on 21 Mar 15(Pnr no-[protected])which reaches New Delhi at 1455 hrs(late by Appx 6hrs30 min).Due to late running of this train my next connecting train UNA janshatabdi(train no-12057, class-CC, Pnr no-[protected])got Missed.I approached to concerned railway authorities for allowing me to travel in any other train but No train was available in which I could travel as per rules.I again approached for ticket cancellation but reservation clerk told me only Rs 90/-will be refunded whether train has been missed by you due to railways fault.my wife was pregnant and she was so tired and became harrased because of Lateness of my first train and missing of next train.her health was going down as time was passing.I couldn't wait more as she was in the need of complete rest and wanted to reach home as soon as possible.lastly I hired a cab from Delhi to Chandigarh.I faced a lot of problems and mental trauma.after coming to home my wife started bleeding a lot.I approached to my regular doctor where treatment was been given.but after one month of treatment my wife get aborted.my wife and me in between this period was tortured with the fear of future result.we were lived in deep traumatic conditions. Still my wife has not get recovered and suffering with migraine.sir please take necessary step to stop this happening next time with anyone and compensate me for this trauma and loss which I have neared.if action will not be taken against my complain then I will go for next stage or in consumer forum.

​Hello sir, I have booked one luggage (PRR no[protected] from ALLAHABAD(ALD) to SITAMARHI(SMI)(BIHAR) on[protected]. but It didnt reached out to station SMI(SITAMARHI) yet. So request you to look into this matter and make sure it reach to station SMI(sitamarhi, bihar) thanks

Dear Sir, I have filed TDR bearing PNR No.[protected] of train dated 18/01/2015 - Patna Rajdhani, which was late by more than 3 hours on departing date. However i have received 50% amount, i.e. Rs.2, 260/- on 25/01/2015 but the remaining 50% amount is still pending inspite of more than 3 months passed away. TDR Status showing as CR registered bearing no.DEC250215W34176 vide Cancellation ID [protected]. I have made various correspondences with the officials of IRCTC but they are unable to provide the satisfactorily reply and said that the instant case was re-open on 25/02/2015 and forwarded to concerned Zonal Railway and the amount will be refunded when received by them. As per my knowledge maximum time limit for whole process of TDR is 3 months but i am unable to understand where is the latches occurred in processing my balance refund of 50%. Hoping for your sincere efforts and refund thereby at the earliest. Thanking you. RAM KUMAR [protected] registered email id: [protected]@smcindiaonline.com

I had train from old Delhi to Allahabad on 28/05/2015 brahamputra mail in 3rd ac. At around 10 pm got msg of train cancellation since it was very urgent my sister engagement I rushed to new Delhi station got shramjeevi without reservation got into got penalized by 3600 then too no seat then reached Kanpur then tooked cab which again tooked 7800 rs to reach allahad. I want my 7800 +3600=11400 back from indian railways as the train was not cancelled for which they gave me msg next morning at 7:00 am . I have both msg pls look into matter

05624 New train running "bhakat ki koti" here In B1 "AC" is not working and people are becoming violent because they have their families with them who are suffering from heat and many passengers are also patient. Who will be responsible for the passengers dying from heatness. Its a serious matter please look into the matter fast.