Indian Railways Complaints & Reviews

Sir, I'm Resident of vijayawada, working in BSNL as TM. Sir, I had booked tickets from vijayawada to Varanasi for 30 members of my family. For Train No. 12669 PNR no.[protected],[protected],[protected],[protected]. Date of journey:[protected], as the Train was cancelled on the date. As it was midnight all the reservation counters were closed. And on advise of one of the TC in the station. We thought to claim in another station. And boarded another train via Patna express to the same destination in general compartment as we couldnt able to postpone our journey on that date. As and when we came to Varanasi Junction, I have approached nearest ticket counter and showed my cancelled train tickets for refund. But, I'm afraid that the concern counter person rejected and said the ticket could not be claimed as it is South central railway related, and said to claim on the same reservation counter where we have reserved. We have returned on 23rd July Via Ticket no. 42225332, 42225333, etc. As and when I have reached vijayawada station I went to the reservation counter and requested to claim the tickets amount. But, the concerned chief reservation manager has rejected my claim as due date has been completed. I have gone through rules for cancellation and found that I could claim by TDR forms. And went on next date 24th July. I have asked the chief ticket collector to issue TDR forms for refund amount. He said he has no authority to issue as it lies with head secunderabad station cheif commercial manager refunds and gave the details to claim from you sir. I have sent post of Xerox copies of all the journey tickets on 27th July. Please kindly concern the issue and make refund as early as possible. Thanking you, With warm regards S. Kalavathi [protected] / [protected]

Date/Time of Incident:- 26/07/2015 08:21 AM PNR number of Victim (Myself - K. PANDEY M 35):- [protected] Train number/name:- 11016/KUSHINAGAR EXP I was travelling from LKO to LTT with my wife and 2 sons, and after boarding the train at LKO we all went to sleep when the train was around CNB. Once the train halted at Jhansi station, my wife woke up to notice one of our luggage missing from under our berth no. 10. I have 100% suspicion (and a witness as well) on the particular co-passengers in my compartment, complete details are below: There was one woman on the berth no. 7 in my compartment, who had ticket from Gorakhpur to Jhansi with a small girl around 5 yrs in age, and was accompanied by another man who boarded train at lucknow, and was without ticket, and had got his forged ticket made from the TTE (for around Rs. 500/-) and the TTE gave him berth no. - 5 in the neighboring compartment, and that man kept coming to our compartment to sit with the woman time to time, and got down with the woman at JHN. 1. PNR [protected] | Sayeeda F 30 | GKP to JHN 2. Without Ticket traveller Male ~34 | boarder at LKO and got down at JHN There was one passenger, R.P. Yadav M 58 PNR - [protected], who was brushing his teeth at Jhansi and saw the above mentioned suspect man getting down at Jhansi station along with my light-grey suitcase (it was a big suitcase). Details of the Luggage:- Light-Grey 28 inch VIP suitcase, plastic body and single trolley. Contents:- my marriage-certificate (also my Voter ID), 8-10 new Saris/Suits, jewelry (payals), mine and children clothes, one cloth sari-bag. There was no GRP/RP etc staff present in the coach/train and even no GRP staff showed up even when continuous announcements were made at Jhansi station for them to reach Coach A1, and even waited for them by pulling chain 3 times, at Jhansi station, this was a really unprofessional and irresponsible behavior from GRP and RP staff, as if they would have reacted quickly the criminals could have been caught. I strongly put my case for compensation of Rs. 51000/- which is the estimated cost of the damages done to me due to the theft incident, in which Railways staffs irresponsible and unprofessional behavior is utmost responsible: 1. Letting the man (one of prime suspect) who was without ticket to travel in the AC II tier coach, for which the TTE at LKO station took rs ~500/- for this. 2. No response from GRP/RP staff when announcements were being made continuously at Jhansi station, where the incident took place. I am attaching the copy of the FIR form that I filled up with the TTE at Jhansi, it has almost all the information of the incident. Thanks, K. Pandey. Mob: [protected], [protected]

Bir datta
Jul 16 (11 days ago)

To care
[protected]@irctc. Co. In

Jul 11 (6 days ago)


To me

Dear customer,

We wish to inform that your request for refund against pnr number [protected] for reason "train diverted and train not touching boarding station. ", has been received and the reference no for this is :[protected]

The case is being forwarded to the concerned zonal railways to process refund through edr / enhanced coaching refund system of indian railways (Ecrs) under the present commercial rules. The details of the eligibility etc. Of tdr refund is given in the indian railway refund rules https: / / www.Services. Irctc. Co. In / betadoc / amendments_refundrules_2406. Pdf.

However, please note that the decision about the acceptance / rejection or amount of refund will be taken by the concerned zonal railways as per extant refund rules of indian railways and not by irctc.

Irctc will be reverting shortly with particulars about the railways that is handling your tdr case based on edr status. The edr refund process normally takes 7days.

You will be intimated by mail about the decision of the concerned zonal railways for your tdr request. You can also view the status online under tdr history.

In case of refund amount approved and received from concerned zonal railways, it will be credited to the same account of the customer through which booking was made. Customer is advised not to close that account so that refund amount will be credited back.

For any assistance please contact our customer care call centre or mail [protected]@irctc. Co. In

This is an auto generated mail. Please do not reply.

- -
With regards,
Customer care, irctc,
[protected]@irctc. Co. In


Prabir datta

9:12 pm (12 hours ago)


To ticketadmin

How much time to settle my tdr


Click here to reply or forward

[protected]@irctc. Co. In
Jul 16 (11 days ago)

To me
Greetings,

This message has been automatically generated in response to email sent by you having subject:

"refund my tdr"

There is no need to reply to this message right now. Your email has been assigned ticket id [irctc #1772369].

Please include ticket id:

[irctc #1772369]

In the subject line of all future correspondence about this issue.


Thank you,
[protected]@irctc. Co. In

[protected]@irctc. Co. In
Jul 19 (8 days ago)

To me
Dear customer,


[protected]

As per the policy framed by railway board, refund is processed by the zonal railway under whose jurisdiction station of the train falls. Irctc only provides access to railway passenger reservation system through its server and internet connectivity to book the ticket through it. Railway and irctc are different entities. Tdr filed by the customers are directly dealt by the concerened railway for decision. Irctc has no role in deciding the refund. On receipt of refund amount from the railways, it is credited to the account of the customer through same payment gateway which was used while making booking.
You can check the status of your tdr claim online at irctc website using your login account.


Thanks & regards
Soma
Executive, customer care
[protected]@irctc. Co. In
Ph[protected]
Www.Irctc. Co. In[#1772369]

____________________________________________________________________
Irctc never asks your personal bank account details through
Call. If you received any call in this regard, please do not
Share your bank related credentials.
____________________________________________________________________


[protected] - - - - - - - - original message[protected] - - - - - - - -
Subject: refund my tdr
From: [protected]@gmail.com
Date:[protected]:45:13+05:30
To: [protected]@irctc. Co. In
Cc:
[protected][protected][protected][protected]

[protected]@irctc. Co. In

Jul 11 (6 days ago)


To me
Dear customer,

We wish to inform that your request for refund against pnr number [protected] for reason "train diverted and train not touching boarding station. ", has been received and the reference no for this is :[protected]

The case is being forwarded to the concerned zonal railways to process refund through edr / enhanced coaching refund system of indian railways (Ecrs) under the present commercial rules. The details of the eligibility etc. Of tdr refund is given in the indian railway refund rules https: / / www.Services. Irctc. Co. In / betadoc / amendments_refundrules_2406. Pdf.

However, please note that the decision about the acceptance / rejection or amount of refund will be taken by the concerned zonal railways as per extant refund rules of indian railways and not by irctc.

Irctc will be reverting shortly with particulars about the railways that is handling your tdr case based on edr status. The edr refund process normally takes 7days.

You will be intimated by mail about the decision of the concerned zonal railways for your tdr request. You can also view the status online under tdr history.

In case of refund amount approved and received from concerned zonal railways, it will be credited to the same account of the customer through which booking was made. Customer is advised not to close that account so that refund amount will be credited back.

For any assistance please contact our customer care call centre or mail [protected]@irctc. Co. In

This is an auto generated mail. Please do not reply.

- -
With regards,
Customer care, irctc,
[protected]@irctc. Co. In

Prabir datta

9:12 pm (12 hours ago)


To ticketadmin
How much time to settle my tdr

Click here to reply or forward

Click here to reply or forward
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Dear sir my name s mahaveer my mail id is [protected]@ymail.com I am in madurai... every early morning when ever we go to buy the ticket for tatkal I hd noticed nearly 10 to 15 people r occuping the place before as agent... All this people r cmg to buy ticket regualy.. The Railway Staff know them very well n they also helping them to buy the ticket... Few days back I hd noticed that a lady in counter providing 3 tatkal ticket form for dat same person n he hd buy three ticket easily... They are coming like ticket mafia.. its very hard to buy a ticket during season time... So pls pls take action on them n provide as fair ticket.. Hoping dat u vl be coming with good news for as...for any help aur queries pls ask me Iin mail.. Thanking u

TDR filled through IRCTC cancellation ID No. [protected] Registration No: DEO040715W09214 on dt. 29.06.2015 due to late of train for more than 6 hours. not yet settled. similarly TDR filled through IRCTC cancellation ID No. [protected] Registration No: CSE040715W12302 on dt. 29.06.2015 due to late of train for more than 6 hours. not yet settled. Laxminarayan Baliarsingha [protected]@rediffmail.com

Hello, Following are the tatkal ticket details for journey PUNE to ALLAHABAD Train No./Name: 11039/MAHARASHTRA EXP. Passengers boarded the train from Pune to Bhusaval. The slip route train from Mumbai-Bhusaval-Allahabad was cancelled hence were not able to travel from Bhusaval to Allahabad. As the slip train was cancelled hence Indian Railways should refund the difference amount. TDR was filed within 6 hours of the slip train getting cancelled. After 1 month of filing the TDR the status now shows as 'No refund is granted for TATKAL CONFIRMED ticket'.As per the rules if a train is cancelled then the refund should be granted. Kindly look into this and get the refund amount approved and transferred at the earliest. Question : Does it take 1 month to update the status of TDR? Does the person checking the TDR case not go into the details before approving or rejecting? It is high time someone looks into this and takes a corrective action to grant the refund amount ASAP. Ticket and TDR details: TDR Transactions Details Transaction ID: [protected] Train No./Name: 11039/MAHARASHTRA EXP PNR No [protected] Date of Journey: 17-Jun-2015 Date Of Boarding: 17-Jun-2015 Date of Booking: 16-Jun-2015 From: PUNE JN (PUNE) To: ALLAHABAD JN (ALD) Boarding: PUNE JN (PUNE) Resv Upto: ALLAHABAD JN (ALD) Quota: TATKAL (CK) Class: SLEEPER CLASS (SL) Ticket Amount: 2940.0 Ticket Type:E-ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No BHUPENDRA PRAJAP 45 Male CNF S1 11 SUMARI PRAJAPATI 41 Female CNF S1 16 RAMPATI PRAJAPAT 79 Female CNF S1 14 POOJA PRAJAPATI 18 Female CNF S1 13 TDR Details Reason For TDR: Train Cancelled TDR Filing Date: 18-Jun-2015 13:52:43 HRS TDR Status TDR Repudiate Cancellation ID: [protected] TDR Zone: NORTH EASTERN RAILWAY (NE) Registration No: BNE230615W07497 Repudiate Date: 15-Jul-2015 Reason for Repudiate TDR: No refund is granted for TATKAL CONFIRMED ticket Regards Sanjay

Dear sir
i booked a ticket for four person from allahabad to mumbai on 18th june for[protected], but at last moment on[protected], it was announced by railway that the train was cancelled due to some reason . but still the payment was not received.

TICKET PNR NO - [protected]

charting status of ticket was 1 conformed and 3 wait list

i contacted to the railway customer care but she said that the payment was not refunded so please help me to resolve it .

DATE:- 1st Jul 2015, TIME:- 6:05PM, INCIDENT:- I put my luggage in clock room in 30th jun 2015, latter when I saw my luggage ( trawl beg) and some clothe were damage by mouse, then I went to station manager 6-7 times but he was absent, then I get know he was at yard, luggage booking no- 0697-4, damage amount approximately 4000/- only, I' m attaching photos,

By printing mistake my ticket has 9 digit pnr no.I due which I am not able to trace status of pnr.my details are SK PANDEY M 48 BOOKING TIMEAND DATE: 1846 HRS ON13 JULY 15 . TICKET NOIS 83510579 journy from kanpur central to bikaner.train no 12307.Pl provide correct pnr no

Sir/Madam, i have booked a ticket online for my wife and daughter or the date 24th April 2015. PNR No. [protected], transaction id [protected]. presently i am unable to retrieve that ticket. i wanted it or claiming as i am working in the defense. i will be very grateful i[censored] could send it to my email id. www.[protected]@gmail.com

LACK OF KNOWLEDGE OF A CHIEF RESERVATION CLERK I had gone to Vashi Railway station for my railway reservation with a Concession Voucher (CV) issued by IAF. The CV was valid upto 30 sep 15 but the booking clerk on seeing the CV said that the date on the CV is not the Date of validity of the CV but it is the date before which I had to complete my journey and he started to argue with me. His lack of knowledge was also justified by the Chief Reservation Supervisor (CRS) RAJU K AWGAD. When i said that they were mistaking a CV with Free Railway Warrant (FRW) they said that, they had done so many reservation in their career that they cannot be wrong and when I said I will complian, the CRS said that he did not care. The way the CRS said “ I do not care”, I felt as if they are protected by their higher authorities even if they are wrong. Now because of lack ofawareness among two great indian reservation clerks I had to search for a knowledgeable reservation clerk who knows the difference between a CV and a FRW. LONG LIVE INDIAN RAILWAY AND ITS STAFF.

My Mother and her 2 friends with my younger sister were travelling by RXL-HWH express, in night while talking, the train slowed down near simariya station and a 15-16 year old boy suddenly came snatched the bag and went, They were left without any Cash, mobiles etc. and my mother was hurt, That too in an unknown place, we had to rush to take her from the station. Surprisingly there was no TC and Police man in the bogie .Also when trying to stop the train .None of the chains worked, This is an atrocious situation. I don't know i can have faith in Indian government anymore.

Dear sir i want inform u that my train cancel in 11/7/2015 delhi to babhnan that this train cancel and not refund amount
in my account
dear sir please tell me detail why not refund payment in bank,
given detail of train bellow *Transaction ID :* [protected] *PNR No. :* [protected]
*Train No. & Name :* 15274 / SATYAGRAH EXP

so please checked detail and why not refund amount train cancel become 9 days but not refund amount in my account

thanks & regard
Ajay
[protected]@gmail.com

On 7th May, TDR Refund reuqested was for PNR Number [protected] for reason "Party Partially Confirmed/Waitlisted And Waitlisted Passengers Did Not Travel." Reference No for this is: [protected] Ticket for 3 passengers were booked in wait list... And 3rd passesnger status was WL1 when chart was prepared and third passenger did not travelled. Only 2 RAC passengers travelled on 5th May. I have done follow up and mailed [protected]@irctc.co.in on 29 May, 17 Jun, 1 Jul & 2 Jul. Refund is not being done and was asked to cooperate and wait. It was informed that refund is done by zonal railways and not IRCTC. Further on information from IRCTC, I have mailed [protected]@claims.indianrail.gov.in for 3 times (5 Jul, 8 Jul & 17 Jul). No one replies from this email ID. Being a tax payer and a consumer, I shouldn't be running and shuttling between IRCTC or Indian Railways - it is of no significance to consumer who will refund. Please suggest what should I do. This is a simple case of refund when 3 Wait List tickets were booked online - on chart preparation, 2 became RAC and 1 remained in wait list (passenger did not travelled as this was online ticket). Aindri Jha [protected]

I booked my ticket from kanpur to Mumbai having PNR number [protected] and transaction ID [protected]. This train (Pushpak Express was cancelled). I was hoping that the amount will be refunded back. But till now no processing has been done on refund. I contacted customer care and they are telling that I should have cancelled ticket for refund purpose. As the train was cancelled so it becomes there responsibility to refund money for those who did online transactions. Now they are telling nothing can be done. This is not tolerable. Its a hard earned money. Help for this.

I filed a TDR request for below details : Transaction id : [protected] PNR NO : [protected] Train NO : 12289 Journey from CSTM to NGP Date of Journey :19-Jun-2015 The above given date is the same date when all mumbai trains were running late due to rain, i have also attached the proof. After raising many ticket i didn't got my refund and no updates from IRCTC.

Dear Sir, Railway service (IRCTC) is very poor, i have plan to going some place with all preparation but train is cancelled who is responsible for this .i want to booked my ticket in same train with confirm seat at other day when train will run . please help me for this complain train No - 12541 PNR - [protected] DOJ- 17/07/2015 Harish Chandra [protected]

Respected sir,
It shows how helpless the passengers and our railway employee are that no one can deter the entry of without ticket passenger from patna railway station onwards in the aac compartment even in 2 tier ac compartment .
I didn't see any guards in 2tier ac compartment fro patna to bhagalpur who should be there to defend the passenger from those nasty people . How uncomfortable we were when i got the same situation in 2 tier ac compartment as a 2nd class sleeper compartment . It's really worthless to pay high amount as a fare in those trains in bihar . Why doesn't the tte and railway police force take action against those stupid people who enter the train without any specific ticket . And when ant tte questions these guys, , they don't bother at all ... Its really serious problem .. Either you increase the no. Of local train in that route or maintain the dignity of railway management by abiding stricter rules and regulations .

I have booked my bike BAJAJ PULSER 150cc from SIRSA (SSA) Junction to Hoshangabad (HBD) Junction on[protected] but still my bike had not reached now its[protected] about 9 days has passed . below are the details PRR No/PWB No. 0157751 Name Sanjay Kumar Bike No. HR-25C-7506 Bajaj Pulser 150cc Mob. [protected] [protected]

train cancelled but fair amount not refund yet Dear Sir, I have book a ticket from ALD to KYN the train got cancelled before two days of the journey... but I did not get a refund yet. The details are as follows: PNR NO : [protected] Train No. 11062 Transaction ID [protected] Passenger NAME : Mohd Arsad DATE of booking : 23 june 2015 date of journey : 27 June 2015 total fare 1460 for 3AC I did not get any refund still waiting for that Tried to fill a TDR on 9 july 2015 but its not allowing me ...Did not understand what to do. I would really appreciate if any body could help me my contact number is [protected]