Indian Railways Complaints & Reviews

I have not received refund as my train was cancelled on 21st July. Below is the details. I am sending you more details for you reference. PNR : [protected] Transaction ID : [protected] Cancellation ID : [protected] Cancellation Date : 21 July 2015 Train Name / No : 12296 / Sanghamitra Exp Amount is Rs. 8080.00

Dear Sir/Madam, I booked E- ticket on 07.08.2015 and same day cancel. I didn't get amount after cancellation. Transaction id : [protected] Train : 21125/INDORE BHIND EXP PNR Number : [protected] Booking Date : 07¬Aug¬2015 13:19:10 HRS Cancel Details:- Transaction id : [protected] Train : 21125/INDORE BHIND EXP PNR Number : [protected] Booking Date : 07¬Aug¬2015 13:19:10 HRS

I have been charged Rs 1000/- for not having platform ticket, i asked them the rule book, the TT Inspector said, don't ask about the rules, just pay or go to Jail for 6 months. He catched my Collar and threatend. Then he says, i am charging for rude behaviour. This is very bad treatment by Indian Railways at Chennai Central. Receipt No.719397. Rajesh [protected]...

I have taken Reservations for 2 occations - 1) Vide PNR [protected] on train no. 05968 & date of journey is 27th february 2015 & on the same day I have filed TDR & is registered successfully and 2) vide PNR [protected] on train no.15606 & date of journey.is 16th Nov. 2014 whose TDR as registered on the same day both are under NF Railway. Though for both the case TDR Registed but till now no money is refunded. Kindly do the needful Regards Sanjib Sinha

Dear Sir/Madam, I had booked a ticket from DGR to HWH journey date 05 May 2015, but the train got late from more than 3 hours.I had filed the TDR on the same day at 04 May 2015 17:44:18 HRS.The status of TDR showing CR Registered.Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours TDR Transactions Details:- Transaction ID: [protected] Train No./Name: 12322/KOLKATA MAIL PNR No [protected] Date of Journey: 05-May-2015 Date Of Boarding: 05-May-2015 Date of Booking: 03-May-2015 From: DURGAPUR (DGR) To: HOWRAH JN (HWH) Boarding: DURGAPUR (DGR) Resv Upto: HOWRAH JN (HWH) Quota: GENERAL (GN) Class: SLEEPER CLASS (SL) Ticket Amount:170.0 Ticket Type:E-ticket Passengers Details TDR Details:- Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 04-May-2015 17:44:18 HRS TDR Status CR Registered Cancellation ID: [protected] TDR Zone: EASTERN RAILWAY (ER) Registration No: BER090515W05743

Sir I had booked ticket PNR No.[protected] dt.12.07.2015 Bhubaneswar - Secunderabad. The train was cancelled at starting point i.e. Bhubaneswar so filed TDR No.[protected] on 13.07.2015 for refund but rejected justifying "'TRAIN RUN NORMAL''. The train cancellation record will be confirmed from Bhubaneswar station. Please help to get refund.

Sir I had booked ticket PNR No.[protected] dt.20.06.2015 Jharsuguda-Howrah and not board train due to indefinite late for heavy rain in Mumbai. TDS filed No.[protected] on 21.06.2015 for refund but rejected justifying DELAY IN ON LINE TDR FILLING / TDS FILED AFTER 30 DAYS" although TDS filed on very next day. Please help to get refund.

We went to Kalyan station to see off my mother. There is a parking adjoining the station premises which the locals (who rob INR 50 from the people who go to park their cars there) say that the parking is maintained by the Indian Railways. If the parking is really maintained by the Indian locals, then I demand to know on what basis are we being literally robbed by INR 50 when there is no development or changes? I demand to know where is the INR 50 robbed from the many people going into?

Dear sir i have booked ticket in kalka exp. Having date of journey 28 july 2015, in 2cc, but seat alloted to me in general coach, and there were no body neither the tt nor the grp even guard does not help me he keep elling others that the following coach is general, also there were no water, toilets were not cleaned, and there is lot of rush even 3 people were seating on by seat and saying it is general coach, kindly look in to the matter
regards
deep kumar
train no. - 12311
pnr -[protected]
ticket booked on 14 july
date of journey - 28 july
mob. No . - [protected]

Myself and my wife were unable to travel in reserved sleeper coach due to unauthorized passengers traveling in our coach. This happened in 2th August 2015 train number 12508 GHY TVC Express running late when it reached thrissur, kerala around 18.40 PM. When i asked the TTR about the situation he casually said this is a common incident in this train and was not ready to do any action based on this. I with my pregnant wife had to travel near the door step because the TTR didn't take any action nor was ready to allocate any seats in AC coach even i requested to provide one. I hope my complaint will help future travelers from these kind of issues if this board takes proper action. Regards, Sujith k varghese Mob. number -: [protected] Ticket UTS number: C10MBBJ697 Ticket number:[protected]

HI TEAM, I booked a normal ticket for the train 15023, but the ticket was partially confirmed, so I didn't travel and raised a TDR for the same. It is around 40 days now and the amount is not refunded by IRCTC and the status is continuously showing as CR registered. Transaction ID : [protected] PNR number : [protected] Train number: 15023 From station: GKP To station: NGP Date of Journey: 23-Jun-2015 Status: CR Registered Date of booking: 27-Apr-2015 Please look in to the matter.

Myself Abhideep kumar sinha
brother of Shashank sinha, he is travelling in sanghmitra express on 31st july boarding from patna and destination to banglore city junction.
i want to intimate you that the boggy A3 dont have water in the toilet and the passengers face serious problem for the same.

Therefore, i kindly request the railway authority to take the serious steps in this area of war footing.

Hope for the best reply from indian railways
Thanks
Abhideep kumar sinha
(behalf of my brother cum passenger Mr. Shashank sinha)
train name -sanghmitra express
number-12296
date-31st july
boarding -A3 seat no- 23 from patna

Dear Sir, My TDR filed amount not credited. Please find the detail below: TDR Transactions Details Transaction ID: [protected] Train No./Name: 05036/ANVT GKP SPL PNR No [protected] Date of Journey: 25-Jun-2015 Date Of Boarding: 25-Jun-2015 Date of Booking: 12-Jun-2015 From: ANAND VIHAR TRM (ANVT) To: GORAKHPUR JN (GKP) Boarding: ANAND VIHAR TRM (ANVT) Resv Upto: GORAKHPUR JN (GKP) Quota: GENERAL (GN) Class: THIRD AC (3A) Ticket Amount:1015.0 Ticket Type:E-ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No DHANANJAY SINGH 39 Male CNF B1 46 TDR Details Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 25-Jun-2015 12:50:58 HRS TDR Status CR Registered Cancellation ID: [protected] TDR Zone: NORTH EASTERN RAILWAY (NE) Registration No: DNE010715W08941 Thanks, Dhananjay

There is no train after 6:40 pm from Borivali station, which is creating lot's of issue to board the train from Borivali station, people use to fight while boarding on 8:14 train. I felt down while boarding the 8:14 train from borivali, because of rush. So request you kindly start more train between 6:40 pm to 8:14 pm in the evening time. There are lot's train from the Churchgate or Andheri to virar, but people are not able to board that train from borivali, because those train already packed with the people, and they do not allow other people to board the train.

Sir, I'm Resident of vijayawada, working in BSNL as TM. Sir, I had booked tickets from vijayawada to Varanasi for 30 members of my family. For Train No. 12669 PNR no.[protected],[protected],[protected],[protected]. Date of journey:[protected], as the Train was cancelled on the date. As it was midnight all the reservation counters were closed. And on advise of one of the TC in the station. We thought to claim in another station. And boarded another train via Patna express to the same destination in general compartment as we couldnt able to postpone our journey on that date. As and when we came to Varanasi Junction, I have approached nearest ticket counter and showed my cancelled train tickets for refund. But, I'm afraid that the concern counter person rejected and said the ticket could not be claimed as it is South central railway related, and said to claim on the same reservation counter where we have reserved. We have returned on 23rd July Via Ticket no. 42225332, 42225333, etc. As and when I have reached vijayawada station I went to the reservation counter and requested to claim the tickets amount. But, the concerned chief reservation manager has rejected my claim as due date has been completed. I have gone through rules for cancellation and found that I could claim by TDR forms. And went on next date 24th July. I have asked the chief ticket collector to issue TDR forms for refund amount. He said he has no authority to issue as it lies with head secunderabad station cheif commercial manager refunds and gave the details to claim from you sir. I have sent post of Xerox copies of all the journey tickets on 27th July. Please kindly concern the issue and make refund as early as possible. Thanking you, With warm regards S. Kalavathi [protected] / [protected]

Date/Time of Incident:- 26/07/2015 08:21 AM PNR number of Victim (Myself - K. PANDEY M 35):- [protected] Train number/name:- 11016/KUSHINAGAR EXP I was travelling from LKO to LTT with my wife and 2 sons, and after boarding the train at LKO we all went to sleep when the train was around CNB. Once the train halted at Jhansi station, my wife woke up to notice one of our luggage missing from under our berth no. 10. I have 100% suspicion (and a witness as well) on the particular co-passengers in my compartment, complete details are below: There was one woman on the berth no. 7 in my compartment, who had ticket from Gorakhpur to Jhansi with a small girl around 5 yrs in age, and was accompanied by another man who boarded train at lucknow, and was without ticket, and had got his forged ticket made from the TTE (for around Rs. 500/-) and the TTE gave him berth no. - 5 in the neighboring compartment, and that man kept coming to our compartment to sit with the woman time to time, and got down with the woman at JHN. 1. PNR [protected] | Sayeeda F 30 | GKP to JHN 2. Without Ticket traveller Male ~34 | boarder at LKO and got down at JHN There was one passenger, R.P. Yadav M 58 PNR - [protected], who was brushing his teeth at Jhansi and saw the above mentioned suspect man getting down at Jhansi station along with my light-grey suitcase (it was a big suitcase). Details of the Luggage:- Light-Grey 28 inch VIP suitcase, plastic body and single trolley. Contents:- my marriage-certificate (also my Voter ID), 8-10 new Saris/Suits, jewelry (payals), mine and children clothes, one cloth sari-bag. There was no GRP/RP etc staff present in the coach/train and even no GRP staff showed up even when continuous announcements were made at Jhansi station for them to reach Coach A1, and even waited for them by pulling chain 3 times, at Jhansi station, this was a really unprofessional and irresponsible behavior from GRP and RP staff, as if they would have reacted quickly the criminals could have been caught. I strongly put my case for compensation of Rs. 51000/- which is the estimated cost of the damages done to me due to the theft incident, in which Railways staffs irresponsible and unprofessional behavior is utmost responsible: 1. Letting the man (one of prime suspect) who was without ticket to travel in the AC II tier coach, for which the TTE at LKO station took rs ~500/- for this. 2. No response from GRP/RP staff when announcements were being made continuously at Jhansi station, where the incident took place. I am attaching the copy of the FIR form that I filled up with the TTE at Jhansi, it has almost all the information of the incident. Thanks, K. Pandey. Mob: [protected], [protected]

Bir datta
Jul 16 (11 days ago)

To care
[protected]@irctc. Co. In

Jul 11 (6 days ago)


To me

Dear customer,

We wish to inform that your request for refund against pnr number [protected] for reason "train diverted and train not touching boarding station. ", has been received and the reference no for this is :[protected]

The case is being forwarded to the concerned zonal railways to process refund through edr / enhanced coaching refund system of indian railways (Ecrs) under the present commercial rules. The details of the eligibility etc. Of tdr refund is given in the indian railway refund rules https: / / www.Services. Irctc. Co. In / betadoc / amendments_refundrules_2406. Pdf.

However, please note that the decision about the acceptance / rejection or amount of refund will be taken by the concerned zonal railways as per extant refund rules of indian railways and not by irctc.

Irctc will be reverting shortly with particulars about the railways that is handling your tdr case based on edr status. The edr refund process normally takes 7days.

You will be intimated by mail about the decision of the concerned zonal railways for your tdr request. You can also view the status online under tdr history.

In case of refund amount approved and received from concerned zonal railways, it will be credited to the same account of the customer through which booking was made. Customer is advised not to close that account so that refund amount will be credited back.

For any assistance please contact our customer care call centre or mail [protected]@irctc. Co. In

This is an auto generated mail. Please do not reply.

- -
With regards,
Customer care, irctc,
[protected]@irctc. Co. In


Prabir datta

9:12 pm (12 hours ago)


To ticketadmin

How much time to settle my tdr


Click here to reply or forward

[protected]@irctc. Co. In
Jul 16 (11 days ago)

To me
Greetings,

This message has been automatically generated in response to email sent by you having subject:

"refund my tdr"

There is no need to reply to this message right now. Your email has been assigned ticket id [irctc #1772369].

Please include ticket id:

[irctc #1772369]

In the subject line of all future correspondence about this issue.


Thank you,
[protected]@irctc. Co. In

[protected]@irctc. Co. In
Jul 19 (8 days ago)

To me
Dear customer,


[protected]

As per the policy framed by railway board, refund is processed by the zonal railway under whose jurisdiction station of the train falls. Irctc only provides access to railway passenger reservation system through its server and internet connectivity to book the ticket through it. Railway and irctc are different entities. Tdr filed by the customers are directly dealt by the concerened railway for decision. Irctc has no role in deciding the refund. On receipt of refund amount from the railways, it is credited to the account of the customer through same payment gateway which was used while making booking.
You can check the status of your tdr claim online at irctc website using your login account.


Thanks & regards
Soma
Executive, customer care
[protected]@irctc. Co. In
Ph[protected]
Www.Irctc. Co. In[#1772369]

____________________________________________________________________
Irctc never asks your personal bank account details through
Call. If you received any call in this regard, please do not
Share your bank related credentials.
____________________________________________________________________


[protected] - - - - - - - - original message[protected] - - - - - - - -
Subject: refund my tdr
From: [protected]@gmail.com
Date:[protected]:45:13+05:30
To: [protected]@irctc. Co. In
Cc:
[protected][protected][protected][protected]

[protected]@irctc. Co. In

Jul 11 (6 days ago)


To me
Dear customer,

We wish to inform that your request for refund against pnr number [protected] for reason "train diverted and train not touching boarding station. ", has been received and the reference no for this is :[protected]

The case is being forwarded to the concerned zonal railways to process refund through edr / enhanced coaching refund system of indian railways (Ecrs) under the present commercial rules. The details of the eligibility etc. Of tdr refund is given in the indian railway refund rules https: / / www.Services. Irctc. Co. In / betadoc / amendments_refundrules_2406. Pdf.

However, please note that the decision about the acceptance / rejection or amount of refund will be taken by the concerned zonal railways as per extant refund rules of indian railways and not by irctc.

Irctc will be reverting shortly with particulars about the railways that is handling your tdr case based on edr status. The edr refund process normally takes 7days.

You will be intimated by mail about the decision of the concerned zonal railways for your tdr request. You can also view the status online under tdr history.

In case of refund amount approved and received from concerned zonal railways, it will be credited to the same account of the customer through which booking was made. Customer is advised not to close that account so that refund amount will be credited back.

For any assistance please contact our customer care call centre or mail [protected]@irctc. Co. In

This is an auto generated mail. Please do not reply.

- -
With regards,
Customer care, irctc,
[protected]@irctc. Co. In

Prabir datta

9:12 pm (12 hours ago)


To ticketadmin
How much time to settle my tdr

Click here to reply or forward

Click here to reply or forward
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Dear sir my name s mahaveer my mail id is [protected]@ymail.com I am in madurai... every early morning when ever we go to buy the ticket for tatkal I hd noticed nearly 10 to 15 people r occuping the place before as agent... All this people r cmg to buy ticket regualy.. The Railway Staff know them very well n they also helping them to buy the ticket... Few days back I hd noticed that a lady in counter providing 3 tatkal ticket form for dat same person n he hd buy three ticket easily... They are coming like ticket mafia.. its very hard to buy a ticket during season time... So pls pls take action on them n provide as fair ticket.. Hoping dat u vl be coming with good news for as...for any help aur queries pls ask me Iin mail.. Thanking u

TDR filled through IRCTC cancellation ID No. [protected] Registration No: DEO040715W09214 on dt. 29.06.2015 due to late of train for more than 6 hours. not yet settled. similarly TDR filled through IRCTC cancellation ID No. [protected] Registration No: CSE040715W12302 on dt. 29.06.2015 due to late of train for more than 6 hours. not yet settled. Laxminarayan Baliarsingha [protected]@rediffmail.com

Hello, Following are the tatkal ticket details for journey PUNE to ALLAHABAD Train No./Name: 11039/MAHARASHTRA EXP. Passengers boarded the train from Pune to Bhusaval. The slip route train from Mumbai-Bhusaval-Allahabad was cancelled hence were not able to travel from Bhusaval to Allahabad. As the slip train was cancelled hence Indian Railways should refund the difference amount. TDR was filed within 6 hours of the slip train getting cancelled. After 1 month of filing the TDR the status now shows as 'No refund is granted for TATKAL CONFIRMED ticket'.As per the rules if a train is cancelled then the refund should be granted. Kindly look into this and get the refund amount approved and transferred at the earliest. Question : Does it take 1 month to update the status of TDR? Does the person checking the TDR case not go into the details before approving or rejecting? It is high time someone looks into this and takes a corrective action to grant the refund amount ASAP. Ticket and TDR details: TDR Transactions Details Transaction ID: [protected] Train No./Name: 11039/MAHARASHTRA EXP PNR No [protected] Date of Journey: 17-Jun-2015 Date Of Boarding: 17-Jun-2015 Date of Booking: 16-Jun-2015 From: PUNE JN (PUNE) To: ALLAHABAD JN (ALD) Boarding: PUNE JN (PUNE) Resv Upto: ALLAHABAD JN (ALD) Quota: TATKAL (CK) Class: SLEEPER CLASS (SL) Ticket Amount: 2940.0 Ticket Type:E-ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No BHUPENDRA PRAJAP 45 Male CNF S1 11 SUMARI PRAJAPATI 41 Female CNF S1 16 RAMPATI PRAJAPAT 79 Female CNF S1 14 POOJA PRAJAPATI 18 Female CNF S1 13 TDR Details Reason For TDR: Train Cancelled TDR Filing Date: 18-Jun-2015 13:52:43 HRS TDR Status TDR Repudiate Cancellation ID: [protected] TDR Zone: NORTH EASTERN RAILWAY (NE) Registration No: BNE230615W07497 Repudiate Date: 15-Jul-2015 Reason for Repudiate TDR: No refund is granted for TATKAL CONFIRMED ticket Regards Sanjay