Indian Railways Complaints & Reviews

My wife and children had to travel by train no 09310 on[protected]PNR Number [protected]) .We checked the status on train enquiry system and found that the train is late by 1 hr 29 min and was not reached at vadodara.We confirmed it with my friend who is residing at vadodara .We postponed the departure and waited for next update.At 7.15 the train was expected at Surat was 8:40AM .We started to station at 7:40 to Surat and reached at 7:58 at station.I parked my car and reached station the coach position was there.We waited for some time and found that train was already left.Sir we are reliable on technology and fall as a victim We had to attend a function at our village.Is it possible to wait at platform for long time with children even if we know train is late? we confirmed it at 139 from land line no [protected] you can confirm it.

There is massive corruption in the parcel dispatch section of Chennai Central Railway station located just behind Platform No.7. All the officials right from the Senior-most person to the havildar of RPF posted outside are involved in it. There are double charges imposed on the clients in-spite of valid receipts from the station of origin of the journey.Even foreigners are not spared making use of their ignorance of the language and the local rules and regulations.Double taxations are made under the pretext that the laws are different for the different states in India and that the Central Excise receipts issued at the point of despatch are not valid in Tamil Nadu.Parcels are pilfered and valubles are stolen/exchanged during the inordinate delays caused by the non-payment of the demanded corruption money.

Sir, I am a bonafide passenger of main line section boarding from Ichhapur station and getting down at Bidhannagar station regularly. Most of the days the main line EMU trains are running late. Today i.e. on 5/5/2015 (Tuesday) from Morning the the train running abnormal due a lorry fallen on the railway tract at Ranaghat and most of the trains have been cancelled. Today is the exceptional, but, most of the days' the train service were out of order, specially in main line section. And one most important thing in Bidhannagar the railway platform are occupied the un-authorised vendors and we the common people are not walking properly. And one more thing to please maximum number of 12 boggy coach should ply in main line section. Most of the 12 coach train are running in useless time. Please take necessary steps with immediate effect so that the EMU trains running in usual time and peaceful manners. We are very astonished in Howrah bandel section there is 3 track but train running in perfect schedule. We see the just finish the announcement the train shall entered in platform. But, in sealdah main line the train entered in the platfrom after 10 to 15 minutes behind the announcement. The main train service is totally useless and good for nothing.

Sir i booked my 3 steel trunks in train no 15631 barmer guwahati express on 28/04/2015. I traveled in the same train in coach b1 seat no 63. Ticket pnr no [protected]. On reaching patna jn when the staff of parcel office of patna jn opened the luggage van they told that the trunks can't be taken out because luggage van is fully packed and to remove the 3 boxes they have to empty the whole luggage van which they said is not possible(parcel office staff) further parcel office staff said that the boxes will return by other train from guwahati. Now till date on regular enquiry from parcel office they says my luggage is not traceble . sir the luggage was booked in name of anand shankar by parcel way bill k 109754 on 28 /04/2015

I booked a bag containing household items from PUNE to CHANDIGARH on 4th April, 2015 . It was sent through JHELUM EXPRESS according to the Pune Parcel House staff . Train Details are as follows : Train No - 11077 SLR No - Cr94730 Date - 9th April Rear Break second compartment I have not received my parcel till date ! Please help in finding my parcel ASAP.

Hello I had booked for Howrah Express (Train # 22663) on 01/05/2005 from Tambaram Chennai to Srirangam. My coach is S12 - 41 and 44. I travelled with my wife and daugher (Kid). The train time in Tambaram is 8 45 PM, however the train arrived at 11:00 PM which is 2 hours and 15 minutes late. Further the train had stopped at various stations as follows to accomodate for other trains. Chengalpet - 1 hour and 15 minutes (11:30 PM to 12:45 PM) Virudhachalam - Around 1 hour As a result the train which was to arrive in Srirangam at 2 08 am eventually arrived only at 6 40 am which is about 4 hours and 30 minutes late. Further the Fan was not working above my berth which means that I had to rely on outside Air. When the train halted (as it did above), we and my daughter could not sleep at all due to extreme heat and discomfort. As a result, I was not able to reach my destination as well and could not perform my family duties. Further lack of sleep caused much body pain and mental anxiety. How is the Indian Railway going to compensate me for the above and how is it going to prevent such occurrences in the future?

The Jaipur-Bandra train (Aravali express 19708) reaches Ahmedabad at 22.00 hours and the train 19221 going to somnath-veraval leaves at 21.55 hrs from ahmedabad due to which we passengers are unable to board train 19221 and have to go by bus or wait till morning for next train. Therefore, please reschedule the departure time of 19221 at 22.30. Please look into this request.

sir I would like to bring in your notice regarding non delivery of my house hold luggage consisting of five items booked on 14 Apr 15 at 19:48 hrs vide forwarding note no:[protected] from Agra cant to Saharanpur on my ticket PNR no. [protected]. But it has still not reached Saharanpur daily I am making querry regarding status of my luggage. Authority at Agra cant says they send it to Haridwar on 20 Apr 15. When I contacted Haridwar on 22, 24 and 27 Apr 15. Now on 29 Apr 15 Haridwar say they send it to Saharanpur but it was not off loaded at Saharanpur & reached Jammu. Now how can I get my house hold items back to Saharanpur is there anybody responsible for it. Please do need full to trace my luggage. Regards Shyam Singh Saharanpur Mob -[protected]

Respected Sir,
I have booked my Hero Honda Splender Plus in Jaipur Railway Station at[protected], Receipt no. J 840192. I booked this bike Jaipur (JP) to Kurukshetra (KKDE). But till date I have not received my bike. I have much time called to Jaipur station, but they not give satisfactory report. First time they said your bike reached Jammu Station by mistake. Today also they said your bike in Indore or Delhi railway station.

Sir, I live at Kurukshetra (Haryana) I have face problem regarding my bike. Please give me status of my bike.

Thank and Regard
Jaipal, Mob. [protected], Email: jai.[protected]@rediffmail.com

we had reservation for the tr. no.14673 shaheed exp. Under pnr no. [protected] for the date of 07th march.2015 but the train was delayed by more then 3 hours so we cancelled our tickets.as per rule we should have get refund with in 07 to 10 working days.as we have filed the cancellation under TDR no.[protected]. but still we have not received the refund amount.we hope the solution of our problem as soon as possible.thanks

For referenced PNR - [protected]
After filing for TDR under section, "passenger not travelled" on 8th Feb 2015 @ 19:59:05 Hrs [even before boarding the train - but after preparation of chart]

Now, today - as a solution, it is reflecting status as "TDR Reduplicate".
and Reason for Repudiate TDR : As per chart, passenger has travelled.

This is a CRIME & COMPLETE NEGLEGENCE from Indian Railways.
I have a documented proof to prove in the court of Law, to show that I DID NOT TRAVEL ON 8TH FEB 2015 ON TRAIN 12810 SCHEDULED TO DEPART MKU @ 2010.

My e-mail id is : [protected]@yahoo.co.in

I want
* a strict action against Indian Railways
* Refund of the amount
* Compensation

Boarding: SECUNDERABAD JN (SC)
Resv Upto: VISHAKAPATNAM (VSKP)
Quota: PREMIUM TATKAL (PT) Ticket Type: E-Ticket

The ticket rate being flashed on the Indian Railway Catering and Tourism Corporation (IRCTC) website at the time of booking was Rs 1, 335/-

After I booked the ticket under the premium tatkal quota, I got an alert from my SBI account, which showed that Rs 2, 869.94/- had been debited. The fare had increased to Rs 2, 869.94/- without any notice.
And this amount is non refundable, which is a complete act of cheating by the indian railways.

I call it railway approved fraud. Please look into this matter.
The commuter books thinking s/he is paying the base fare but ends up paying the premium fare that railway calculates in some manner only it knows. This is unacceptable, "

Missing of important booked parcel - Indian Railways Dear Sir, I, Alka Stuti, make a humble submission that my valuable parcel worth Rs.57, 000/- was booked from Dehradun Railway station to patna junction on 11.04.2015 with Builty no.500690 in 12328 (Upasana Superfast Express). But till date the parcel is not delivered to the booked adress.And the Station Authority at Patna Junction is showing their unability to trace the consignment . Thus I pray your kind jurisprudence to look into the matter and do the needful at the earliest to deliver the goods to me. With a deep sense of gratitude Thanking you. Yours faithfully, Alka Stuti C/o Shri Ajay Kumar ADM Supply Patna Officer's Quarter No.9 Chajjubagh Patna 800001

Hi Team, It's not nearly impossible, it's totally impossible to get a confirm TATKAL ticket in East Central bound trains at any time round the year. How is it possible for a medium class family to travel in case of Emergency. Its a matter of surprise for us how 100 - 200 SL berths got reserved in just 2 mins, getting a confirmed reserve ticket is a purely a matter of luck or lottery. We expect that Railway will surely look into this.

Hi, This is regarding the complaint regarding my irctcTDR cancellation IDs[protected] & [protected]. I have cancelled both the tickets(One is on the same day and another is on the next day) and requested for a TDR. The account information and cancellation details are given below. 1) Transaction ID: [protected]. Train Number/Name: 16316/BANGALORE EXP. Date of Journey: 09-Apr-2015. TDR filing date: 10-Apr-2015 09:53:53 HRS. Cancellation ID: [protected] 2) Transaction ID: [protected]. Train Number/Name: 16316/BANGALORE EXP. Date of Journey: 08-Apr-2015. TDR filing date: 10-Apr-2015 09:55:11 HRS. Cancellation ID: [protected] Please consider this as a request and help me to refund my money ASAP. Emai:[protected]@gmail.com

The private vendor posted outside near Hazrat nizammudin railway station are charging E excess amount of rs five(Rs 5/-) for booking each 2nd class ticket as their commisssion, where as the amount to be charged is Rs (1/-) only as printed on the ticket. When same had been discussed with the vendor residing on the first booking counter leftside of the station, adjacent to the railway station entering ladder, they refused to refund the excess charge.

I have booked a train ticket from Coimbatore to Vijayawada for RaptiSagar Express on 30th Dec 2014 holding a PNR number [protected] to travel on 23-Jan-2015. I couldn't travel on that day due to personal reasons for which I have filed a TDR as "Passenger not Travelled" on 23-Jan-2015. The TDR has been filed and CR registration number and Cancellation ID has been successfully given as MEC290115W24762 and [protected] respectively. Till now I did'nt receive any refund against this TDR. It shows the status as CR filed always. I request you to please take up this issue and do the needful.

Dear Sir/Madam, I have purchased a new Smart Card from Railway on 16/04/2015. but at the time of issuance they have not asked me for any identity proof nor my name and mobile number. Currently lots of terrorists activities are going on all over the world. We never forget 26/11 so request the Railway department while issuing of this Smart Card kindly check person identity & address proof and keep record of that person address in your record. Anything will happens in future so railway authorities to take extra care. Hope you understand this and implement this on priority

I would like to inform you that I had booked an online railway ticket (PNR No. [protected]) for journey from New Delhi to Kolkata (Class-3A) in train No. 12382 (Poorva Exp) through irctc.co.in. The schedule departure of the train was 16:15 hrs. on 09 Feb 2015. On arriving to New Delhi Rly station I came to know through railway enquiry that the train was rescheduled for departure at 22:50 hrs. on 09 Feb 2015. Due to this rescheduling I was unable to travel to Kolkata as reaching late at Kolkata would not fulfill my requirement. Accordingly, I cancelled the e-ticket immediately by filing the TDR through irctc.co.in at 17:48:16 hours dated 09 Feb 2015 (prior to actual departure of the train). TDR Transaction No. [protected]. As per Refund Rules and TDR Filing w.e.f. 01 Jul 2013 (Authority : Railway Board letter No. TC II/2003/12/Refund Policy dated 14 Jun 2013 – The Gazette of India Notification dated 07 Jun 2013) it is clarified that in case of late running of train for more than three hours, Full Refund is permissible if refund is obtained/online TDR filed before actual departure of the train. As per this rule, I should get full refund amounting Rs 1585/-. However, only Rs 790/- has been refunded to me which is quite surprising. In-spite of several requests and reminders to [protected]@irctc.co.in no present status of the case has been informed. It was only told by irctc that the case has been reopened. In view of the above, it is requested to look into the matter to expedite the case so that I can get the full refund as per existing rule. Thanking you in anticipation UJJAL KUMAR

Yesterday i visited New Delhi railway station at 18 : 30 hrs to see off my relative ( Senior citizen ) .When i went to the counter to take the platform ticket . i saw there are 6 counters available but only 2 were operational to provide the platform ticket which resulted in each counter having a Queu. of more than 100 people waiting for take platform tickets due to the same i got my platform tickets after 90 minutes and we missed the train we had to board .in this manner many travellers would be suffering due to the inconvience caused by non operation ticket counters. Request you to please highlight this major issue in news channels and conduct the proper way of working . Regard Ankit