Indian Railways Complaints & Reviews

the ac waiting hall in madurai junction is worst maintained in terms of infrastruture. there are 5 ac. of which only one is working. i wrote a complaint in the note kept. its not a official complaint register. on just going back on the register, it seems that ac issue is there un attended since 15 days. if a passenger travels with photo copy of id proof, will railways alloq to travel. i[censored] govt ia atrit with rules, then it must also b to hat level. if ac not working for one day or two is ok. but 15 days is very bad. hope on my next visit to waiting hall will b nice.

RESPECTED SIR, I, SURAJ SINGH S/O MAHENDRA SINGH IS BEG TO SAY THAT IRCTC DEDUCT THE MONEY OF RS. 396.24 AGAINST SLEEPER RESERVATION FROM LUCKNOW TO CHANDIGARH IN THE TRAIN NO. 12231 LKO CDG EXPRESS IN R/O TRANSACTION NO. [protected] BUT NEITHER RECIEVE PNR NO. TILL 06-MAR-2015 NOR RECIEVED REFUND TILL DATE THROUGH ONLINE ON MY PERSONAL IRCTC ID HCCM SURAJ. KINDLY SIR TAKE NECESSARY ACTION ON AFORESAID SUBJECT AT YOUR END PSE

Mr. Rahul Tiwari. contact TTE in Indian railway Bhopal express mobile number-+91-[protected] and [protected].He assured me for a confirm ticket reservation from Jhansi to Bangalore on 20th of Oct-2014. for this i gave him 5000 rupees.but after a long time i didn't get my money back even he didn't book my ticket also.i transfered 2500 INR by using my citi bank netbanking Transiction reference no- CITIN[protected]. and another 2500 i have deposite in his bank account directly.and for this he gave me his sister's account no which is- [protected]IFSC-sbin0030199Account holder name- Ruchi tiwari d/o. Anil Tiwari, A-5, Indra nagar Tansen Road Gwalior. i have already complain in railways department several times, some complain number for you reference W/NC/JHS/[protected] W/NC/JHS/[protected]

I was booked ticket from ahmedabad to surat on date 5-3-2015 having PNR No- [protected] and i am not able to going on that day so i send my friend behalf of me with train ticket and my licence id. In between the journey the ticket collector don't understand the situation with the full identification of both person and he charged my friend 300rs after negotiation he take 150 and leave. i want an answer that he is right or wrong.

Had filed TDR on 28-Dec-2014 13:15:42 HRS, till date did not receive any funds, status shows CR registered. PNR Number [protected] for reason "Train Late More Than Three Hours and Passenger Not Travelled." Reference No for this is: [protected] Please look into my matter Regards Devendra Singh Bharangar Mo: [protected]

Dear Sir/Mam, I canceled two E-Tickets on same date (4 feb 2015) when train announcement is delayed more than 3 hours. I was also confirm with train inquiry window at railway station. My TDR had been successfully submitted on irctc website. but i have not recieve any refund from irctc till now and when i saw status of TDR then it will show CR Registered. I have send you both of E-Tickets TDR status as attachment. Plz check these. Plz reply me.

No water in restrooms in both the coaches. There are many passengers suffering in the coaches without water. There are kids, elderly passengers and diabetics.. People from long distance are having big trouble. The TTR says water will be filled only in Villupuram.The response gives is not at all helpful. People here are helpless and disappointed in the service provided. Please take necessary actions as soon as possible as people who travel in future should not fall in the same place as we are today.

Dear sir, i have not got any refund till now of my TDR filed application. Transaction ID-[protected] PNR Number -[protected] Train N -12141 . From -CSTM To -MGS Date of Journey -24-Jan-2015 Reservation Status -TDR Repudiate Date of Booking- 24-Jan-2015 train was 5 hours late from starting point(mumbai cst).According to rule if train is late more than three hours from departing station then i will get refund. I filed TDR but Still did not get refund and now showing TDR Repudiate .Refund the amount as it was 1900 rupee ticket. thank you hari om singh ([protected]

I have filed TDR request as we failed to travel because of some unavoidable circumstances. but i havent recived any refund against it. Details of the same are given below. TDR Zone: SOUTHERN RAILWAY (SR) Cancellation ID: [protected] Transaction ID: [protected] Train No./ Name: 11041/CSTM CHENNAI EX PNR Number: [protected] Date of Journey: 15-Jan-2015 Date Of Boarding: 15-Jan-2015 Date of Booking: 16-Nov-2014 From:-Pune JN (Pune) To: RENIGUNTA JN (RU) Boarding At: PUNE JN (PUNE) Ticket Amount: 6050.0 Quota: GENERAL (GN) Ticket Type: E-Ticket Class: THIRD AC (3A) Cancellation ID: [protected] TDR Zone: SOUTHERN RAILWAY (SR) Let me know status of my refund request

Dear Sir, We are regular travellers from chennai to mysore and back. Friday we leave chennai and Monday back to chennai. We have a series of complaints about kaveri express. Also we have given written complaint in mysore railway station for which railway authorities are least bothered. Kindly look into the difficulties we are facing mentioned below. 1. Kaveri express is giving a huge jerk while starting, moving and stopping Kaveri express gives a very huge jerk. Every week i will be in upper berth and everytime the jerk happens, our head collides with the compartment wall. Last week i happen to know that one lady fell down in the toilet because of jerk and she was shouting from inside. The jerk problem we have highlighted in Mysore railway station also by writing a complaint in the complaint book. This is happening from last 2.5 years. Railway authorities are least bothered about the life of passengers as they havent cared for the complaint. Whole night no person can sleep in the train because of huge jerk. When we enquire in the railway station they just say its problem of coupling and nothing could be done. Does it mean people can travel and if something happens you are not responsible? How many years we have to wait to get atleast a reply. This clearly shows that railways are very least bothered about the life of the people. We need a clear reply as to whether it will be rectified or not. If yes when can we expect the smooth running of the train, if not what is the reason to trouble the travellers and if something happens, will the railway take the responsibility of the life of people. Kindly reply with your input. 2. Please come and visit the toilets in the train, it will be filled with cigeratte smoke. People who are allergic to this cannot even open the door. I think railway authorities will think of this only after train catches fire and some people die. Please think of avoiding illegal activities inside the train. 3. As mysore is a tourist place, many bulk bookings will be there in the train everyweek. The groups will shout in the train all over the night, they dont even switchoff the light. If we request them to be silent they say goto AC coach and many other scoldings. Some people behave like rowdies. Once i tried complaining to TTE, who was least bothered about this. 4. There is no TTE from Mysore till bangalore due to which we are facing lots of problems. General people who board in Mysore claim that, there is no resevation from Mysore to Bangalore and they can sit anywhere. Due to this we cannot sleep till it reaches bangalore by 12 midnight. TTE comes in Bangalore for checking around 12.30 or 1AM. Even though we board the train at 8.30 PM, we have to wait till 1PM for the TT to come and check. Once he checks, he starts alloting the RAC people. By the time he finishes his work, it will be 2.30 or 3AM. it means we cannot sleep whole night disturbed by the TTE. We need a TTE from Mysore so that we can sleep in the train easliy. 5. When the train reaches bangalore early morning from chennai, it will be around 3.30 or 3.45 AM. Once it enters Bangalore some 30 to 40 tea and coffee vendors board the train and they literally shout in the train. They disturb the whole train in the early hours. Train will become mini business spot with Tea, coffee, paper, vada, dosa, paper, flower etc vendors. We are disturbed by their shouting in the train. We dont know as to why railways are not restricting them not to disturb the passengers in the early hours. I request you to kindly look into this matter and help the people who travel regularly. Hoping to get the positive reply. Regards Ganesh

Complaint ref no.: W/NR/FZR/[protected] dt 18.02.2015 & W/NR/FZR/[protected] dt 25.02.2015 I boarded the Shatabdi Express (12014) at 8.38am from Ambala Cantt on 15.02.2015 (PNR:[protected]). The train is supposed to reach New Delhi at 11.30am. But it was delayed by more than an hour, and reached at 12.45pm. I had a flight to catch from the IGI Airport (Indigo Flight 6E-286 New Delhi to Coimbatore at 14.10 on 15.02.2015 PNR:I423XV). As a result of the train arriving late at NDLS, I could not reach the airport on time and missed my flight. The cost of my ticket of the missed flight was Rs.4700/-. Furthermore, I had to purchase a ticket for the next flight (Indigo Flight 6E-397 New Delhi to Coimbatore at 06.40 on 16.02.2015 PNR:B71ZJZ) which costed me very dearly at Rs.12, 659/- I consequently would like to demand a compensation for my expenses at the earliest for the delay caused by your services. The Shatabdi Express is a premium train and is supposed to run on time. The delay of more than an hour is intolerable. A prompt response is expected from your end. Kindly find enclosed the necessary supporting documents

I was travelling in garib rath train from mumbai to delhi it was ok till mathura but when the train started from mathura 2 to three beggars came inside the train it is ac coach how can these people come inside the coach.What the attender is doing, what about tte.

Hi, On january 1, 2015 morning, when i visited surat station to start my journey towards mumbai. I wanted to relieve mysel[censored]sing Platform Toilet for Laterine. When i gone to Platform Toilet, 1 person was seating there outside, demanded Rs.10 for using Laterine. I had no option but to give it to him as i was having urgency to relieve myself & my train was almost going to arrive in next 10-15 minutes. I am raising this complaints to just highlight the misuse of the passengers by taking more than extra money even for using Indian railways Toilets. In the Era where everybody is talking about Cleanliness, if such high money are taken from people for using Toilets, then poor people will have no option but to relieve themselves in the open rather than giving money & using the toilets. Which will in turn make the open places dirty & smelly. Kindly asking the Railway Authorities to look into the issue & take action against person taking advantage of passengers emergency situation. Thanks, Abdul

Respected sir the kasara railway station is last station of central railway.the station premises do not have canteen facility and the passengers have buy jung foods and unautherised drinking waters from unlicensed hawkers.the vada pav and other food is unhygein and make passengers sick by eating such food. the number of hawkers are from different states and villages from up mp and north of India they fights againts themselves for there business.many hawkers are from age group less than 18 and 16 they do not have pratice to catch train and many hawkers falls from train and accident take place many dies and get injured. so please look into this matter and give proper result for this complaint. Regards and thanks harshad kadam kasara [protected]

My card no. SE0100338.Today on 20th February i needed a ticket from Barddhamann to Durgapur but the card not dispense any ticket .It showed that the card expired but the funny thing was that I purchased a ticket on 16th February at 06:08 am (bearing the user no:4X3FB6WOH and ticket no:0009) from Barddhamann to Howrah.When I approached the ATVM counter at Bardhamann but they were unable to provide any database information on the Card and also didn't give any proper satisfactory answer of how to re validate the card once again.My question is if the card delivers any ticket on 16th February and on 20th February the card is invalid.Then as per instructions on the reverse of the card I should get the security refund and balance after 1 month of expiry(rule no 3).Other wise the ticket delivered on 16th is invalid??I should be highly obliged if the appropriate authority address my complaint.Otherwise it will be presumed that the Railways is looting the public money and accordingly we should make a publicity for discouraging the ATVM card in the electronics MEDIA

I have booked my Bike from Chennai Central to Secunderabad Bike was booked on[protected] and i was told it will reach the next day but till date that is[protected] it has not reached yet. I am not getting any online status on the railways site. My Booking PRR NO is [protected]. Mob No: [protected]. Please let me know the status and when i will be getting my bike. Baba.

A parcel containing live fish was booked and loaded on 16th of February, 2015 and was expected to arrive to Old Delhi railway station on 17th February, 2015. But the train was (as usual) extremely late and reached at 0300hrs in the morning on 18th February, 2015. The parcel was to be unloaded at the same station but due to the lack of interests towards work and negligence the parcel was not unloaded at the destined station and it reached the next station, the final destination (Kalka). The train number is 12311 and it is now almost 3 days that the parcel is unattended. As a proof I only have the parcel's PPR number. If this is the scenario then I am really sorry for what the railways is providing as a service. Its better to stop taking such assignments if one cannot handle its duties and responsibilities diligently. And for the loss, the railways will never ever compensate even if the whole fault is theirs!

I am from Valsad, doing up and down in train from valsad to surat. My issue is, why this train 59050 running continuously late specially from vadodara ?

See I attached the photo of train running late issue. We need to solve this issue because we tired because of this daily late train. We have no option other than this train :(


Hope to get quick reply.
Aezaz

I had booked an e-ticket(Pnr no. [protected]) for me & my wife for journey by train no. 18518 of[protected] for travel from visakhapatnam to bilaspur. Due to hudhud cyclone the train was cancelled by railways. But the amount paid by me was not refunded yet. When contacting irctc, they had been expressing their inability to refund as the railways will not entertain claims after passage of journey date. My stand is that, when the train was cancelled by railways, they should automatically refund the amount paid by me. Railways have not yet refunded me, even after i wrote letters to gm & dcm (Refunds), secr, bilaspur; and mails to them were not at all replied back & not refunded.

Dear Sir/Madam, Details: PNR: [protected] Train No.: 12859 Date: 14/FEB/2015 Journey: Chatrapati Shivaji Terminal to Kharagpur This is to make a kind attention to the problem which I faced while traveling from Chatrapati Shivaji Terminal to Kharagpur Junction. The sleeper coach was full o[censored]nwanted people who didn't have ticket, there were around 3 to 4 ladies in the coach as I had seen in chart rest were all men. I was allotted lower berth and 7 extra people (having no ticket) were sitting on my berth. People allotted with upper berths were on their seat and sleeping. I was not feeling well, so asked people to allow me to sleep or let me open the middle seat so that I can sleep. They started explaining me the rules of middle seat - timing of middle seat is 10 PM to 8 AM, and if you'll open middle one then how could we'll sit. There was no TC to check the tickets. Some how I survived the journey and reached Kharagpur. I want an answer that why there was no TC to check the tickets, is it fare from your side such a conduct. On one side you make rules and regulations and another side you break your own rules. I request you to take immediate action that why there was no TC? Waiting for your response. Thanking You. Yours Faithfully, Chandrima Roy