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Indian Railways Complaints & Reviews

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Updated: Jan 16, 2026
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N
naickerlakshmi
from Mumbai, Maharashtra
Apr 14, 2015
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Address: Mumbai City, Maharashtra

Respected Sir/Madam, Myself Dhanlakshmi on 14/4/2015 i was traveling from kurla- vikhroli in Ambernath train at 10.27 am due to delay of trains i have boarded Luggage compartment was getting late to office while getting down at vikhroli station TC caught me & ask for the ticket & also she were behaving rudely with me inspite of having Train pass she were penalized me & wrongly mentioned in voucher i was traveling in handicapped compartment but i told her i was in luggage compartment & also i was ready to pay the fine she was treating me like i am criminal & harassed. Once i done with the payment the person standing next to her was saying to her today you have completed your target.Kindly refer attachment receipt This is like to complete their target they are insulting passengers & wrongly blame passengers I requesting you kindly intervene & do the needful. Awaiting your positive reply, My Reference is as follows Railway Identity Card No: 94IJB1P249 Season Ticket Series No: 77475883 Dated: 09/04/2015 UTS: 94IIB8C4DG Name: Dhanlakshmi Regards, Dhanlakshmi
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    Lingaa Karthi
    from Mumbai, Maharashtra
    Apr 10, 2015
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    Address: Viluppuram, Tamil Nadu

    wen are in kallakurichi and many people are expecting kallkurichi railway station connecting ulunthurpettai, and also expecting kallakurichi district for many years, since kallkurichi is one of mp constituence, but are not fulfill with basic needs, and many support is given to chinnasalem village, since kallakurichi is 5 times improves town than chinnasaslem, we all are expecting basic needs for many years...
    Indian Railways customer support has been notified about the posted complaint.
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      psingh073
      from Bengaluru, Karnataka
      Apr 5, 2015
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      Address: Bangalore, Karnataka

      I encountered theft of my handbag while travelling in 2 tier AC coach Sanghamitra Express -12296, dated 1st Apr, '15. The incident occured between the stations Mughal Sarai Jn and Allahabad Jn. We reported the incident to RPF Satna, who registered an FIR(0/15 under 380 IPC). My complaint is against Indian railways for their inability to provide safety and security to their passengers in this highly theft prone belt. The handbag had my government id proofs, cash and valuables. My contact details: Pallawi Singh Phone- [protected] [protected]@gmail.com
      Indian Railways customer support has been notified about the posted complaint.
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        narayanadaskt
        from Delhi, Delhi
        Apr 3, 2015
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        Address: East Godavari, Andhra Pradesh

        Sir, I am herewith submitting a complaint against the Ticket collector on his behaviour with the passengers ( Students, Ladies) . On 2 nd Apr'2015 I travelled with my son in 12737/ GOWTAMI EXPRESS - A Student in couch (S 8) Seat No. 5 was actually boarding from Samalkota to Secunderabad. But due to urgency he may pick up the train in Kakinada to go to JEE Main Exam at Hyderabad. Ofcourse He paid penalty for Rs. 370 to TC for his mistake. But TC was boasted that he insulted that boy and make him fried. That boy was upset, feel unwell and not interested to go to exam. A co-passenger in the train ( Lady) supported to talk about the boy but the so called Ticket Collector talks unnecessary and unparliamentary words with her. She was abused for his behaviours. As an employee his behavious was very insulted and shameful .
        Indian Railways customer support has been notified about the posted complaint.
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          abhishek.rai552
          Apr 3, 2015
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          Address: New Delhi, Delhi

          Hi Sir/Mam I have booked eticket on Date of Booking : 24/11/2011 and Date of Journy : 25/11/2011 on Tatkal Scheme. I have file TDR reason is TRAIN is CANCELED. In TDR Status status shown that REGRETTED. If train is cancelled then why my money amount is not returned and status shown REGRETTED . Name : Ambuj Srivastva PNR Number: [protected] Transaction ID: [protected] Reference No: ekt[protected] Date of Journy : 25/11/2011 Date of Booking : 24/11/2011 File TDR Date : 4 /12/2012. Train No: 12560 Reason For TDR: Train Cancelled.Ticket Type: eticket
          Indian Railways customer support has been notified about the posted complaint.
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            ramkumar6614
            from New Delhi, Delhi
            Apr 1, 2015
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            Address: New Delhi, Delhi

            I booked my Motorcycle in Parcel on Luggage Ticket (No[protected] from DELHI Jn Railway station to Jaunpur Jn Railway Station on 15.03.2015 and my PNR [protected] Ticket Tain No (15116 DLI CPR Exp) 15.03.2015 Bike Registration No DL6SAK/4916. As today is 31.03.2015 of May but I could not received my consignment and not any status of consignment. When I contacted at Jaunpur Jn Station, they are not entertaining the case and simply saying that "Jab hamare pas consignment ayega hum aapko de denge". They (officers of Jaunpur Jn parcel office) also advised to go to NR CELL or Booking Counter Delhi Jn and DRM Office New Delhi to track your consignment. However I visited Booking Counter Delhi Jn and Meet to Station Master after that no any Status then i am go NR CELL two times but still no resolution i could get. Due to this hectic follow up and unnecessary visit Running of Delhi Jn or DRM New Delhi and Jaunpur I could not finished my scheduled work returned back to my duty. Still i am in fear of lose and damage of my bike. Pls help Thanks & Regards Ram Kumar Prajapati [protected]
            Indian Railways customer support has been notified about the posted complaint.
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              Nimeshn27
              from Jaigaon, West Bengal
              Mar 29, 2015
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              Address: Jalpaiguri, West Bengal

              Shriman, Mera naam Naik Narete Nimeshwar hai. Main Indian Army me karyarat hun. Maine apna household saaman Nagpur to Alipuduar Jn ke liye 12 March 2015 at 0.09 baje book kiya taki vah saaman mai apne saath le jaa saku. But luggage vale dibbe me jagah na hone ke vajah se saaman Nagpur Railway Station ke PF No 3 par hi chhoot gaya. Luggage loading clerk ne mujhe ashwast kiya ki agli train jo howrah ke liye jaayegi usme aapka saaman bhej diya jaayega. But abhi tak saaman load nahi kiya gaya hai. Mai Yaha apne bibi aur bachcho ke saath aaya hu. Pura saaman household hone ke vajah se hum gharme khana nahi paka paa rahe hai. Aur daily bahar se khana mujhe afford nahi ho raha hai. Hamara bistar daily use karne vali sabhi chinje hamare luggage me hai. Hum bahot pareshani ka saamna kar rahe hai. Tabhi nivedan hai ki mera saaman jald se jald bhej diya jaye. Yours faithfully Narete Nimeshwar
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                sumanth123456
                from Delhi, Delhi
                Mar 29, 2015
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                Address: Mysore, Karnataka

                As mentioned above, my vehicle Royal Enfiled Classic-350 numbered KA-05-HP-4502 which was parceled on 27/01/2015 from Gwalior station has not been received in station of destination I.e. Mysore. I have repeatedly followed up with officials in mysore parcel office on traceability of vehicle, unfortunately they are not able to track its whereabouts. I kindly request you to take up necessary measures to trace my vehicle and deliver it at the earliest. RR number in receipt is 522817.
                Indian Railways customer support has been notified about the posted complaint.
                Mar 29, 2015
                Updated by sumanth123456
                As mentioned above, my vehicle Royal Enfiled Classic-350 numbered KA-05-HP-4502 which was parceled on 27/01/2015 from Gwalior station has not been received in station of destination I.e. Mysore. I have repeatedly followed up with officials in mysore parcel office on traceability of vehicle, unfortunately they are not able to track its whereabouts. I kindly request you to take up necessary measures to trace my vehicle and deliver it at the earliest. RR number in receipt is 522817. My mobile number is [protected]
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                  aashisha2
                  from Panaji, Goa
                  Mar 29, 2015
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                  Address: Jabalpur, Madhya Pradesh

                  I have to attend UPPCS-2015 pre exam in agra on 09:30 am of 29/03/15 for which I had booked ticket from jabalpur to agra by shridham express (no. 12192) having journey date 28/03/15, 05:45 pm which would have to reach on next day I.e. 29/03/15, 07:30 am in AGC railway station according to indian railway schedule. When I reached to jabalpur station to board the above said train I got to know that the same is running 7 hours late. I had no other option but to leave the above important exam of my career which spoilded my whole year. What compensation Ican get fo railway.
                  Indian Railways customer support has been notified about the posted complaint.
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                    rupak999
                    from Ludhiana, Punjab
                    Mar 28, 2015
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                    Address: Ludhiana, Punjab

                    I had booked ticket in Tatkal category on for travel from Ludhiana to Gurgaon on 8 March. The train was late by 7 hours from its scheduled time of 10:45 PM. It reached Ludhiana station on 5:45 am next day. and i did not travel on the train So I filed Tdr No. [protected] for refund on next day ie 9 Mar at 12:30 PM. The railways did not process the refund with the reason "TDR Repudiate - TDR not after 30 days" When i emailed them about this, they are saying refund will not be processed. Kindly help in getting my refund.
                    Indian Railways customer support has been notified about the posted complaint.
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                      Udhu
                      from Budaun, Uttar Pradesh
                      Mar 28, 2015
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                      Address: Chandigarh, Chandigarh

                      Trn no 12724, AP Exp dep New Delhi on 09 Feb 2015, reached Secunderabad on 10 Feb 2015, Bogey no B3, birht no 30, PNR [protected]. Book Name "Human Values and Ethics" Kindly return to Gp Capt (Dr) Uday Singh NCC Dte P, H, HP, Chd Kendriya Sadan, Sec 9A Chandigarh 160009
                      Indian Railways customer support has been notified about the posted complaint.
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                        Nanda Kumar Chaparla
                        from Hyderabad, Telangana
                        Mar 28, 2015
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                        Address: East Godavari, Andhra Pradesh

                        i came to drop y friend in rjy station for cicaar express..he went to counter to collect his ticket and my platform ticket...when the train arrieved i gave send off and coming back ..ticket collecter asked me to show u r ticket suddenly i went back to my friend and asked ticket he told me in counter i asked for ticket but he didn't give me a ticket for the change of 10 rupees ...in ticket counter they told we don't have change is this is our country or anything, , the ticket collecter folloes me and he leave all the people searching he just come back with me and told to pay 290/- i told sir my friend forget the ticket so waht i have to do to pay 290 for 5 rupees, he take me to the office and abbuse me balckmailed me and he called a police in mobile and he shouts at me...he told me i will fill a attemp to murder and i have a doubt on you without ticket what are u doing..i will catch u to the police.. i request him sir i dn't have money but he refuses me and shouts at me ..only for my ticket he follows me abuse me...how an indian should feel like this ..damn
                        Indian Railways customer support has been notified about the posted complaint.
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                          Nimeshn27
                          from Jaigaon, West Bengal
                          Mar 27, 2015
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                          Address: Jalpaiguri, West Bengal

                          Shriman, Mera naam Naik Narete Nimeshwar hai. Main Indian Army me karyarat hun. Maine apna household saaman Nagpur to Alipuduar Jn ke liye 12 March 2015 at 0.09 baje book kiya taki vah saaman mai apne saath le jaa saku. But luggage vale dibbe me jagah na hone ke vajah se saaman Nagpur Railway Station ke PF No 3 par hi chhoot gaya. Luggage loading clerk ne mujhe ashwast kiya ki agli train jo howrah ke liye jaayegi usme aapka saaman bhej diya jaayega. But abhi tak saaman load nahi kiya gaya hai. Mai Yaha apne bibi aur bachcho ke saath aaya hu. Pura saaman household hone ke vajah se hum gharme khana nahi paka paa rahe hai. Aur daily bahar se khana mujhe afford nahi ho raha hai. Hamara bistar daily use karne vali sabhi chinje hamare luggage me hai. Hum bahot pareshani ka saamna kar rahe hai. Tabhi nivedan hai ki mera saaman jald se jald bhej diya jaye. Yours faithfully Narete Nimeshwar
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                            indiangopi
                            from Delhi, Delhi
                            Mar 21, 2015
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                            Address: Kamrup, Assam

                            I am Gopinath Barman would like to share with you that, I had booked a parcel ( Motor Cycle- Bajaj Discover, REG. No# DL10SE/4042) on 15.03.2015 to be dispatched on 17.03.2015 from DELHI to RANGIYA JN ( RNY -Assam). Parcel was booked under PRR No # [protected], PW bill/ LT No # 4813501 in BRAHMPUTRA MAIL ( Train NO# 14056) Parcel was supposed to reach my Station RANGIYA JN on 19.03.2015, but parcel/Bike has not been unloaded in my Station till today - 21.03.2015. Train has passed my station around 8.00 PM. Also it is not getting possible for me to trace the Parcel . Please look into this matter urgently and advise where is the Parcel is ? Also confirm when I can get the same ? I am very surprised to see the Lapse happened . I look forward to receive your urgent reply so that I can receive the Parcel without any problem. Best Regards Gopinath Barman Mobile# [protected] & [protected]
                            Indian Railways customer support has been notified about the posted complaint.
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                              samit saha
                              from Bengaluru, Karnataka
                              Mar 20, 2015
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                              Address: Dakshin Dinajpur, West Bengal

                              Down gour exp frequently placed in platform No 4/5, where last 7-8 coaches can't accomodate. Passenger forced to get down to track on stone at dark in morning 4.30am. The long platform No 2 kept vaccant for local 9 coaches train. If platform altered passenger of both train de-traind freely. Or Exp train can stop again for last 7-8 coaches, where elderly as well as ladies and child passengers are to came out.
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                                Rinkoo.Choudhury
                                from Bengaluru, Karnataka
                                Mar 18, 2015
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                                Address: Kolkata, West Bengal

                                I was on a trip to Himachal Pradesh with my family. I boarded the Kalka Mail which was rescheduled and departed at 0.30 hrs. on 01-03-15 instead of 19, 40 hrs. on 28-02-15. The Kalka Mail was late by almost 12 to 13 hrs. due to which I could not board the Shivalik Dlx. Express Train No. 52451, PNR No. being[protected]. I returned to Kolkata on 14-03-15 by boarding the Dhauladhar Express from Pathankot and New Delhi Rajdhani Express from New Delhi on 12.3.15 & 13.3.15 respectively. On 16-03-15 I visited the Esplanade Computerised Ticket counter for refund of ticket fare of Shivalik Dlx Express. I was advised to visit Koilaghat. I visited Koilaghat on 18-03-15 wherein the lady at the enquiry counter informed me that the ticket fare cannot be refunded as 10 days have already elapsed. Please let me know as to why the above ticket fare will not be refunded as the fault was solely on the part of the Railways. The details of the Ticket purchased is given below TRAIN NO. :52451 PNR NO:.[protected] COACH: CC SEAT BERTH: 16, 17 & 18 TOTAL AMOUNT OF TICKET: 1245
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                                  Sunny Juneja
                                  from Roorkee, Uttarakhand
                                  Mar 17, 2015
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                                  Address: Haridwar, Uttarakhand

                                  SNo Cancellation ID PNR Number From To Date of Journey TDR Status TDR Filing Date 1 [protected] [protected] NDLS RK 31-Dec-2014 CR Registered 31-Dec-2014 13:29:16 HRS The status shows CR registered. Inspite of 2 and half months now, no refund is made.
                                  Indian Railways customer support has been notified about the posted complaint.
                                  Mar 22, 2015
                                  Updated by Sunny Juneja
                                  Complaint forwarded to Indian Railways customer service as on 18.03.15.
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                                    skasr16
                                    from Kolkata, West Bengal
                                    Mar 16, 2015
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                                    Address: Kolkata, West Bengal

                                    I have submitted my TDR request with IRCTC on 16/12/14 for PNR no [protected] as i have not travelled because train was late for more than 4-5 hours and travel on another ticket on same day at same time under PNR no [protected] but my TDR request has been rejected on 03-02-15 again i have submitted my request with IRCTC on 06/02/15 under there ticket of complaint no IRCTC #904049 but till date not get the refund nor any suitable assurance or response even i have mailed them abount 10-15 time in last 1 and half month Details of my original mail is given below written to IRCTC/ Eticket / TDR process with Reference to above please note that i have above ticket to travel from Buxar to Howrah for myself and 2 family member as follows for journey date 16/12/14: Name Age Gender SUNIL AGRAWAL 51 Male MANISHA AGARAWAL 45 Female GUNJAN AGRAWAL 16 Female and against this i have not traveled as the train was late by more that 4-5 hour at Buxar station actuality the same departed delay by 4 hours from its starting station Allahabad. therefor for i have traveled by train no 13006 under PNR no [protected] Ticket Details Transaction ID : [protected] PNR No. : [protected] Train No. & Name : 13006 / ASR HWH MAIL Date of Booking : 16-Oct-2014 Class : THIRD AC Quota : GENERAL Date of Journey : 16-Dec-2014 From : BXR To : HWH Boarding At : BXR Date Of Boarding : 16-Dec-2014 Reservation Upto : HWH Passenger Details Sl. No. Name Age Gender Status Coach Seat / Berth / WL No 1 SUNIL AGRAWAL 51 Male CNF B1 49 2 MANISHA AGARAWAL 45 Female CNF B1 52 3 GUNJAN AGRAWAL 16 Female CNF B1 50 but i understand that my TDR has been rejected as follows : TDR Details Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 16-Dec-2014 18:57:45 HRS TDR Status: TDR Repudiate Cancellation ID: [protected] TDR Zone: EASTERN RAILWAY (ER) Registration No: DER221214W20290 Repudiate Date: 03-Feb-2015 Reason for Repudiate TDR: No EDR has been fed against the particular PNR
                                    Indian Railways customer support has been notified about the posted complaint.
                                    Sir
                                    with reference to my above complain dated 16/3/15 against IRCTC and Indian Rail for non refund against TDR for PNR no [protected] Transaction ID: [protected] actual travel PNR [protected]. Please note IRCTC has reopen the case but till date I have not received the refund.
                                    sir
                                    with reference to my above complain dated 16/3/15 and subsequent reminder dated 3/4/15 against IRCTC and Indian Rail for non refund against TDR for PNR no [protected] Transaction ID: [protected] actual travel PNR [protected]. Please note till date I have not received the refund nor any reply from IRCTC.
                                    with reference to my above complain dated 16/3/15 and subsequent reminder dated 3/4/15 against IRCTC and Indian Rail for non refund against TDR for PNR no [protected] Transaction ID: [protected] actual travel PNR [protected]. Please today we have received the following mail from IRCTC stating that my TDR request has been repudiated as railway dose not have the record for more than 6 month. In this connection please note that railway has done the delay in settling the claim they neither settled nor replied my mail . So why I will punish for the delay on the part of railway . please look in the same and guide me what should I do now

                                    Dear Customer,
                                    The TDR filed against PNR Number [protected] with reason Train Late More Than Three Hours and Passenger Not Travelled. has been repudiated by the Chief Commercial Manager/Refunds Delhi Zone due to reason As per Eastern Railway; 6 months old data record not traceable. The case is repudiated. as per the Indian Railways Refund Rules https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf
                                    Please note that the decision about the repudiation/ rejection or amount of refund has been taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC.
                                    The status is also available online and found under TDR History.
                                    For any assistance please contact our customer care call centre or mail to [protected]@irctc.co.in
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                                      pramitpattnaik
                                      from Kolkata, West Bengal
                                      Mar 16, 2015
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                                      I have booked my bike along with 3 cartons. But i have received only my bike. Other 3 cartons are still missing. There is no response from the railway department in TITLAGARH RAILWAY OFFICE (PIN-767033) when we asked for the same. They are also not helping regarding this issue. PARCEL DETAILS: FROM: CHENNAI CENTRAL TO: TITLAGARH NAME: PRAMIT PATTNAIIK DATE OF BOOKING: 05-MARCH-15 PW BIL NO: A0349159 PWB TICKET NO: 349159 PRR NO:[protected]
                                      Indian Railways customer support has been notified about the posted complaint.
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                                        RAMJI SRIVASTAVA
                                        from Ahmedabad, Gujarat
                                        Mar 16, 2015
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                                        Address: Thane, Maharashtra

                                        मेरा नाम रामजी लाल श्रीवास्तव है मैंने दिनाँक ११/०३/२०१५ को www.utsonmobile.indianrail.gov.in साइट पर जाकर मोबाइल टिकटिंग केलिए मोबाइल नो. [protected] को रजिस्टर किया और रिचार्ज ऑप्शन में जाकर डेबिट कार्ड से रिचार्ज किया मेरे अल्ल्हाबाद बैंक खाता संख्या [protected] से 211 और बैंक ऑफ़ बरोदा के खता संख्या [protected] से 211 रुपये काट लिए गए स्टेटमेंट में POS PRCH ~ ~ [protected][protected] [protected] ये दिख रहा है मेरा रिचार्ज भी नहीं हुआ मेरा पैसा वापस करवाने की किरपा करें। रामजी लाल श्रीवास्तव ग्राम -इटैला बुज़र्ग पोस्ट - सुरवर खुर्द जनपद -गोंडा उत्तर प्रदेश मोबाइल- [protected]
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