Indian Railways Complaints & Reviews

My card no. SE0100338.Today on 20th February i needed a ticket from Barddhamann to Durgapur but the card not dispense any ticket .It showed that the card expired but the funny thing was that I purchased a ticket on 16th February at 06:08 am (bearing the user no:4X3FB6WOH and ticket no:0009) from Barddhamann to Howrah.When I approached the ATVM counter at Bardhamann but they were unable to provide any database information on the Card and also didn't give any proper satisfactory answer of how to re validate the card once again.My question is if the card delivers any ticket on 16th February and on 20th February the card is invalid.Then as per instructions on the reverse of the card I should get the security refund and balance after 1 month of expiry(rule no 3).Other wise the ticket delivered on 16th is invalid??I should be highly obliged if the appropriate authority address my complaint.Otherwise it will be presumed that the Railways is looting the public money and accordingly we should make a publicity for discouraging the ATVM card in the electronics MEDIA

I have booked my Bike from Chennai Central to Secunderabad Bike was booked on[protected] and i was told it will reach the next day but till date that is[protected] it has not reached yet. I am not getting any online status on the railways site. My Booking PRR NO is [protected]. Mob No: [protected]. Please let me know the status and when i will be getting my bike. Baba.

A parcel containing live fish was booked and loaded on 16th of February, 2015 and was expected to arrive to Old Delhi railway station on 17th February, 2015. But the train was (as usual) extremely late and reached at 0300hrs in the morning on 18th February, 2015. The parcel was to be unloaded at the same station but due to the lack of interests towards work and negligence the parcel was not unloaded at the destined station and it reached the next station, the final destination (Kalka). The train number is 12311 and it is now almost 3 days that the parcel is unattended. As a proof I only have the parcel's PPR number. If this is the scenario then I am really sorry for what the railways is providing as a service. Its better to stop taking such assignments if one cannot handle its duties and responsibilities diligently. And for the loss, the railways will never ever compensate even if the whole fault is theirs!

I am from Valsad, doing up and down in train from valsad to surat. My issue is, why this train 59050 running continuously late specially from vadodara ?

See I attached the photo of train running late issue. We need to solve this issue because we tired because of this daily late train. We have no option other than this train :(


Hope to get quick reply.
Aezaz

I had booked an e-ticket(Pnr no. [protected]) for me & my wife for journey by train no. 18518 of[protected] for travel from visakhapatnam to bilaspur. Due to hudhud cyclone the train was cancelled by railways. But the amount paid by me was not refunded yet. When contacting irctc, they had been expressing their inability to refund as the railways will not entertain claims after passage of journey date. My stand is that, when the train was cancelled by railways, they should automatically refund the amount paid by me. Railways have not yet refunded me, even after i wrote letters to gm & dcm (Refunds), secr, bilaspur; and mails to them were not at all replied back & not refunded.

Dear Sir/Madam, Details: PNR: [protected] Train No.: 12859 Date: 14/FEB/2015 Journey: Chatrapati Shivaji Terminal to Kharagpur This is to make a kind attention to the problem which I faced while traveling from Chatrapati Shivaji Terminal to Kharagpur Junction. The sleeper coach was full o[censored]nwanted people who didn't have ticket, there were around 3 to 4 ladies in the coach as I had seen in chart rest were all men. I was allotted lower berth and 7 extra people (having no ticket) were sitting on my berth. People allotted with upper berths were on their seat and sleeping. I was not feeling well, so asked people to allow me to sleep or let me open the middle seat so that I can sleep. They started explaining me the rules of middle seat - timing of middle seat is 10 PM to 8 AM, and if you'll open middle one then how could we'll sit. There was no TC to check the tickets. Some how I survived the journey and reached Kharagpur. I want an answer that why there was no TC to check the tickets, is it fare from your side such a conduct. On one side you make rules and regulations and another side you break your own rules. I request you to take immediate action that why there was no TC? Waiting for your response. Thanking You. Yours Faithfully, Chandrima Roy

Sir/madam I had booked ticket dated 27.12.2014. Due to some personal reasons passenger couldn't travel. Train departure time was 1605hr. I filed tdr at 1711 hr on the same day through online as ticket booked was e ticket. Pnr no. [protected]. Now irctc portal says my tdr claim has been repudiated because EDR was not fed wrt Pnr on account of late filing of tdr. Now my queries is that when tdr was filed within 2 hr of train starting time then why EDR was not fed? Whose responsibility is to feed EDR? What action railway is going to take with errant officials? What is the other option available with me to get back my refund. You are requested to look into matter and redress my grievance else be ready for face off in court. Pnr no. [protected] Transaction I'd [protected] Sent from Samsung Mobile

Hello Sir/Madam, I traveled on[protected] on train no. 11062 with PNR no. [protected] at B1 59. I have ordered normal dinner veg thali(Chana gravy, chapati, daal, rice and pickle). Kindly guess its cost? first complaint.. It was 100 rs which is obviously over priced.Second complaint: Rice was uniformly distributed with tiny stone like particles. I didn't just found it in just 1 or 2 spoons but at every spoon, after eating it half, I decided that my health matters more, so i threw. If it was in my case, then it was fine, at this large scale, it may happen, but i found everyone who ordered this in my compartment, complaining about it, if it is the case with many, then obviously in 100 rs plate either quantity must be there or atleast quality. Both were shameless.Third ComplaintI went to pantry manager and asked him directly for complaint register. He started asking about my complaints. I explained him and then they were preparing egg gravy plates.. and he offered me to taste rice from that. I tasted, it wasnt the same which i ate, neither it had small stony things. So HE DECLINED TO GIVE ME COMPLAINT REGISTER! He told he can give me different plate but not the COMPLAINT BOOK. Does he has rights to not to give complaint register? Then, with no regrets, he asked me to show me my plate, I told him do you expect me to bring my food plate from B1 to pantry card just to show it? or the words of different passengers arent enough? or do you think i am that free that from B1 after eating your food i will have entertainment show with you of irrelevant complaints?JUST SEE THE MOST RESPECTFUL RESPONSE: Go to the T.C. and log complaint in his complaint book that pantry manager is not giving me pantry complaint book, and with full ego he told "I will manage it" and chuckled. I felt deeply insulted. No passenger was ready to come with me. All said No point, nobody will do anything. I wanted to ask your team, is it true? nothing can happen? complaint register or this koisk is just a myth?Lastly I went to T.C. and asked for complaint book and he gave me suggestion to log the complaint online as its more effective and moreover he doesnt have enough time to go back and get it. SImply wow on the system! this is how railways treat their customers? 100 rs plate which merely cost rs 25!Rude insulting behaviour towards passengers?No complaint books availability?last but not the least, unhygienic food?

Sir I have recharged my atvm card on 08.02.2015 but it failed due to an unknown reason. Please tell me the details what could I do as early as possible. My card no is-SE0012893 and the ticket no. is[protected]

Dear Sir/Madam, I have lost my Coat which has some valuables in train number 12811 Hatia Express, travelling today (9th February, 2013) from Nagpur to Raipur. The PNR no. is [protected]. The seat was in Coach B1, seat number 2 (originally seat no. 10, changed to number 2). The valuables are very important. Please contact me at [protected] if the coat is found. Thank you. Ankit Saraf

Transaction ID: [protected] Train No./ Name: 12130/AZAD HIND EXP PNR Number: [protected] Date of Journey: 21-Jan-2015 Date Of Boarding: 21-Jan-2015 Date of Booking: 20-Jan-2015 From: HOWRAH JN (HWH)To: PUNE JN(PUNE) Boarding At: HOWRAH JN (HWH) Resv Upto: PUNE JN (PUNE) Quota: PREMIUM TATKAL (PT) Class: SLEEPER CLASS (SL) Ticket Amount: 1850.0 Ticket Type: E-Ticket Passengers Details Name Age Gender Status Coach IDBerth No/ WL No R P SHARMA 35 Male CNF S2 33 B SHARMA 25 Male CNF S2 34 TDR DetailsReason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 21-Jan-2015 22:36:17 HRS TDR Status: TDR Repudiate Cancellation ID: [protected] TDR Zone: CENTRAL RAILWAY (CR) Registration No: CCR270115W42394 Repudiate Date: 03-Feb-2015 Reason for RepudiateTDR: Miscellaneous

My Wife HANDBAG WAS STOLEN AND GOLD WORTH AROUND 2 LACS and Baby medicine WERE STOLEN WHILE TRAVELING FROM Bangalore TO Kolhapur IN 16589 Rani Channamma EXP. ON THE 6TH OF February 2015. My wife, Mother and my small baby was traveled in Couch S4, Seat No 19 and 21. WE HAD NOTICED THAT OUR BAG WAS STOLEN after OUR TRAIN HAS REACHED AT Khanapur station on 7th Feb 2015. if anyone has got same experience on same journey please let us know. PLS LOOK INTO THE MATTER AND SEE THAT WE CAN GET BACK OUR VALUABLES. Mahesh K 91-[protected]

Dear Sir, Being an old man of 65, wife 59 with son 39, purchase train ticket for the journey to NJP from Bandel on[protected] by 12525 DBRG EXP. vide PNR No.[protected] from Kalyani reservation office on[protected] at 16:00 hrs. and have been alloted Two UB & one MB, when the availibility was 110 Berths. Sir, may I pray to your goodself to allot at least one LB for my old fatty wife please. With Thanks, Prasanta Kumar Choudhury, A-8/18(S), Kalyani, Nadia, WB., PIN 741235 Tel :[protected], Mob: [protected], mail : [protected]@gmail.com

The trains running in south India (tvc division) is unexceptionally late due to fault in train timetable, due to this type of timing various trains are late more than 1 hr and also halting on various stations (the train has no stopping on that stations) and outer of stations for signals.when the train is stopping on outer there is no security for passengers and their valuable goods because mostly the train stops on midnight, early morning.if any details about this complaint contact me on [protected].please take necessary steps to resolve this complaint as soon as possible

Sir,

On 26.1.15 for swaraj express 2 ac seat no 19 & 20 in the name of meena sharma & vinod sharma. Sir my cloth bag left with seat no 20, 22, 23 and 24 the 4 persons from ulhasnagar came and thy return on 3 or 4 feb 15 so kindly give their mobile no or address so we can contact these persons & conform for our cloth bags
So kindly contact on this mobile no

[protected] in the name of vinodkumar j sharma

[protected] in the name of meena j sharma

Sir kindly give the seat no 20 and 22, 23 & 24 birth seat of 2 ac of 12471 of swaraj express train on 26.1.15 because we are going with to vashnudevi yatra

Thanks

DEAR SIR, THIS IS PADMANABHA PRADHAN. I HAVE REGISTED TDR FILE ON 28.12.2014 BEFOR TRAIN DISPATCH.ON PASSANGER NOT TRAVELLED.TILL NOW MY MONEY NOT REFUNDED IN MY A/C. PLEASE SEE MY IRCTC ON LINE DETAILS SHOWING . TDR Transactions Details Transaction ID: [protected]Train No./ Name: 18408/SNSI PURI EXPPNR Number: [protected] Date of Journey: 28-Dec-2014 Date Of Boarding: 28-Dec-2014 Date of Booking: 06-Nov-2014 From: SAINAGAR SHIRDI (SNSI)To: BHUBANESWAR (BBS)Boarding At: SAINAGAR SHIRDI (SNSI)Resv Upto: BHUBANESWAR (BBS)Quota: GENERAL (GN)Class: SLEEPER CLASS (SL)Ticket Amount: 1880.0Ticket Type: E-Ticket Passengers Details NameAgeGenderStatusCoach IDBerth No/ WL No SIBARAM PRADHAN 37 Male WL 176 PUSPANJALI PRADH 32 Female WL 177 MAYA PRADHAN 65 Female WL 178 SWANYA SEKHAR PR 8 Male WL 179 TDR Details Reason For TDR: Passenger Not Travelled.TDR Filing Date: 28-Dec-2014 11:55:14 HRS TDR Status: CR RegisteredCancellation ID: [protected]TDR Zone: EAST COAST RAILWAY (EO)Registration No: BEO030115W15763 kINDLY DO THE NEEDFULL ACTION REGARDS PADMANABHA PRADHAN PH-[protected]

I complained against Kerla exp pantry car supervisor from ndls to ers for stale food and coslty .i gave in written at ernakulam station on 17 sep 14 but no action have been taken till now. I paid extra money for food .my compain no is 255434 .why i did not inform till now, what happened of my complain

Hi Team, It's been more than a month that I have been following up with IRCTC ([protected]@irctc.co.in) in respect of a TDR filed on 29th Dec'14. The train was late by more than 3 hours and the passengers did not travel. The PNR no is [protected]. The refund has not yet been made by IRCTC. Every time I am notified by IRCTC that the matter has been redirected again to the concerned department and that I would receive a response soon. However, this does not seem to be the case. On 25th Jan'15, I sent a reminder e-mail requesting them to arrange the refund before 31st Jan'15 and if that does not happen, I would have to raise a consumer complaint to seek resolution. The target groups were [protected]@irctc.co.in, [protected]@irctc.co.in, [protected]@irctc.com and [protected]@irctc.com. It's really disappointing to say that none of the units paid attention to the request. Would request an immediate investigation on the dispute so that the refund is initiated at the earliest. Thanks & Regards, Animesh Das.

We are the passengers of Ranaghat. Its a biggest Junction station in Sealdah North division. having a EMU carshed which accomodate 24 nos 12car rakes. There are many routes from this staoion. such as Ranaghat- Bangaon, Ranaghat- Gade. Ranaghat- Krishnanagar/shantipur. But from ranaghat to sealdah there is only 11 locals in a whole day (RANAGHAT LOCAL DOWN). 31622 is such a train which is coming from Gade to Ranaghat. the same rake is directed as ranaghat Sealdah local after 2 mints. Now from 26th Januray the is hapopening with 31634 down ranaghat sealdah local. We need both train will leave from ranaghat only...

I was the traveller in the train 19031 Haridwar Mail. Boarded the train from Jaipur(29.01.15 – 23.00 hrs) to Delhi (Old Delhi station 30.01.15 – 5.30hrs). Train was supposed to reach at around 5am. As soon as train was slow down at the outer before Delhi Station at 5.30am. I was standing near washroom outside 3 Tier Ac couch with bags to get down. Door was open from both the sides. Unknown man saw me standing and immediately attacked me. He pulled by handbag I didn't give my bag so he tried his all level best to snatch by handbag. In this incident i kept shouting for police or anyone to help. Since there was no one around people heard my voice and came out to help. The theft pulled me so much out that I had lost all hopes for my life. My half body was out of the train. He got my cell phone and so he left my handbag. I lost my cell phone worth rupees 30, 000/- Samsung Galaxy Note. My complaint is when our railway knows there is no safety and this theft are moving around. Why no action is taken? Why no cops in train? I was in shock for 3 hours also I have got injured in this incident on my leg, lower jaw, hands and head. Railway should take such case seriously why the hell doors are open prior? Why there was no attendant in train? Why this negligence? For this incident I have other passengers details in witness for this incident who saved my life. Railways are responsible for this incident.