Indian Railways Complaints & Reviews

dear sir my teacket cancil date is 29 may 2014 but my amt is not cradit my ac i am calling indian raiiaway customer care center and email. but my amt is not refund my ac so plz help me.
pnr no-[protected]. cancli amt -1570 Transaction ID [protected] RefundID [protected] user id- ak220888 email id- [protected]@gmail.com mob-[protected]

I have cancelled ticket of Duronto express on Thursday i.e 48 before the shedulled to depart but they deducted 25% amount from total fare. My pnr no is [protected]. Date of journey : 14/06/2014

Sir, I booked 3 items, namely 1motorbike and 2 parcelbags at Dadar satation for delivery to Chennai Egmore on 31/05/2014. Receipt No.979926. for train no 12163 DN. When my son approached Egmore parcel office only 2 items were delivered, namely 1 motorcycle and 1 parcelbag. 1 parcel bag was missing.The authorities were unable to trace the 2nd parcel bag. They have given in writing that 1 parcel bag is due.Gate pass no. I request you to track the missing 1 parcelbag and intimate me or my son immediately on following contact nos. Vilas Parab- [protected] Pramod Parab-[protected]

Dear sir/mam. Myself aparajita kumari booked online.as below. But now i want to change my boarding status. INSTEAD OF RANCHI I WANT DHANBAD AS A BOARDING POINT. pls change my status. Pnr Number [protected] Transaction ID: [protected] Train No 18628 rain Name: RNC HWH INT EXP From Station: RANCHI(RNC) To Station: HOWRAH JN(HWH) Date: 10/6/2014 Class: CC Boarding: RANCHI(RNC) Resv Upto: HOWRAH JN(HWH) Quota: Tatkal

I was travelling from sharanpur to phagwara in the resrved compartment of chattisgarh train.On the way while I was sleeping on my berth my luggage was stolen by some person. When I get to know of the theft I search all the train but couldn't found my luggage.My luggage contains my cloth, books, laptop and rs. 5000 cash with an external hard disk.My pnr no. is [protected] coach no. S7 with seat no. 7.It was not an general compartment it was a reserved one how such things can happend in rserved compartments.I want the refund of my loss from the indian rsailway department.I also have filed tthe FIR but no response had come back to me so I request the refund through you from Indian Railway.

I booked 3 tickets for my mother (Age:62), Sister In Law (Age:35) and 2 kids aged 8 and 4 from Delhi to Bangalore by Duronto Express (Train Number: 12214) PNR Num:[protected] Date of Travel: 2nd June 2014 Class: 2 AC The tickets were showing as confirmed on the date of Journey but showed the seats as RA1 35, RA1 35 and RA1 41 on chart preparation. On inquiring we came to know that it was a RAC ticket which surprised us as the tickets were showing as CNF: confirmed status. To add to our horror, they were given just 3 RAC seats to be shared with 4 people at a time. On inquiring we came to know that one coach was removed from the train at the last moment and all the people from that coach were adjusted in other 2AC and 3AC coach. Finally we got one confirm seat and 2 RAC and my family faced a lot of challenge adjusting 4 people on 2 seats. It's really unfortunate as had i known they will face this problem, i would not have asked them to board the train. Now its not allowing me to file TDR as well. Kindly take necessary action. Thanks, Piyush Saxena

I booked a tatkal ticket on 27.03.2014 from credit card counter at PRS Mumbai Central Station through my debit card. The particulars of the booked tickets are given below: PNR No. [protected] Train No. 22629 DADAR TEN Express Date of Journey: 28.03.2014 Dep. time from Dadar: 20.40 Class: 3A Station from DADAR to MADGAON Total Amount paid Rs.2450/- + Rs.60/- as credit card transaction charges. No. of Passengers: 2 On the day of Journey (28.03.2014) the status after preparation of Chart was W/L 3&4. Hence, I went to Dadar Station for getting the ticket cancelled. When I approached Head TC, he asked me to go to PRS counter for cancellation, I went to counter No. 9 at 20.10, the booking clerk took my form and ticket and then returned back the ticket saying that this can not be cancelled at this counter and I should go to credit card counter. When I enquired about the same, I was told that Credit card counter closes at 20.00. Then, I again went to Head TC for help, he replied the same and advised me to approach to designated credit card counter next morning at CST station. When I asked him for issuing TDR, he replied that there is no system of TDR now. I was not satisfied with the reply and went to Station Master on duty at around 20.50 for help. He also said that railway had stopped TDR and advised me to approach at CST station next morning. On 29.03.2014, I went to CST station as advised and handed over the ticket for cancellation at credit card counter at 8.15 and the booking clerk informed me the system in not accepting the ticket for cancellation and I should meet senior officials. When I met the official, he advised me to go to Church Gate station and deposit the ticket there in CCM's office (WR) for getting refund as the payment of the ticket had gone to Western Railway and not the Central Railway. He also informed me that there are holidays from 29th March, 2014 to 31st March, 2014 in CCM office, so I shall have to deposit the ticket on April 01, 2014. I finally, deposited the ticket in CCM(R) office on April 01, 2014. But, to my surprise the claim was repudiated (Ref. No. BWR/020414/S00017/ST03) Then, I appealed against this on April 17, 2014, The appeal was also rejected. It was my mistake that I booked the ticket at credit card counter, if I had booked the ticket at general counter by cash, I could get refund instantly without any trouble. I approached the PRS 30 minutes at 20.10 before departure time (20.40) of the train, and could not get refund due to faulty rules and misguidance by Railway Officials at Dadar Station. You are, therefore, requested to intervene in the matter and refund me the amount of the ticket. Yours sincerely Anita Poswalia C-144, RBI Staff Colony Mumbai Central Mumbai-400008 #[protected]

REQUEST TO RUN 19012: GUJARAT EXPRESS RIGHT TIME

To,
The Divisional Railway Manager,
Ahmedabad Division,
Western Railway.

Subject: Complaint for the Train Number: 19012(Gujarat Express) late running since last many months

Dear Sir,
It has been observed that 19012UP: Gujarat Express is getting delay regularly between section Ahmedabad(ADI) – Vadodara(BRC). This train is the life-line of many commuters working at different cities and daily commuting between Ahmedabad(ADI) to Bharuch(BH). On an average the train is running daily late by 30 mins. Also, daily delay in the train is not good for their career perspective.
Every day the train is departing source station late by minimum 15-20 mins and the same delay is propagated upto Vadodara(BRC). Sometimes the delay is understandable but every day delay is portraying wrong image of efficient and competent railway traffic management system. We, the daily passengers of the Gujarat Express ask for you to consider our request to regularize this train.
We are thankful to you for your valuable time, consideration and blissful co-operation.


Thanking You
Commuters
22-May-2014


Attachment: Signature of the daily commuters.

Copy to:
The Divisional Railway Manager,
Vadodara Division,
Western Railway.

Dear sir, I travel from Navsari to Surat everyday for my work. While coming back from work, I usually take train number 59050 Viramgam - Valsad passenger or 12930 Dahod- Valsad Intercity. The train always runs about 1:30 hour late ALWAYS. Please look over this trains matter as it is only way to my work and come back. One day is fine for like 10-15 mins. But late EVERYDAY for 2 hours ??!!! This is not good from Western and Indian Railways. Thanks Bhumika

Sir/madam, Please refund amt of failed transaction in irctc ticket booking:- Tr. Id.-[protected] Pnr No.-0 Amt-1247.47 Train No.-12560(Shiv Ganga exp) Booking from NDLS to BSB(3A) Booking Date-22.05.2014 Bank name-Bank Of India Status-Approved for refund. But not recieved amt yet. With Regards Rajeev Kumar contact no.[protected], [protected]

Sir I am a CA student. My CA exams are ahead. Next month after my exam I was planning to go to home, so I went to reservation counter near M.G.Road today (28.05.014) to book a ticket from HWH to BGP(12.06.14) along with a return ticket from BGP to HWH(15.06.14) . jI found that only one counter was open . After waiting over there for 30 mins my turn came, and then I saw that counter was closed. I checked out the hour in my mobile ( matched with IST) it was 5:27 pm. I asked staff sitting over there on counter that " 2 min is still left ...why r u closing the counter...I have my exam ahead ...i have to go and study...there is still 2 min left ..plss book my ticket...". On this that staff started shouting on me that " in my system its 5:30pm ...i don't care about time in your phone...don't teach me what is right or wrong...i will follow my time...I[censored] want ur ticket booked, then wait for half an hour...".

I stood over there for half an hour ...now in my phone time was 5:57 pm (this means in his system time is 6:00 pm)...but still now counter was closed... when its 6:01 pm in my phone(this means 6:04pm as per his system)...that guy came back to his seat ...and opened the counter. On this I asked him that.." Why r u not on time...recess time is of 30mins, and u went for 34 mins...I[censored] r closing ur counter at 5:27 pm...saying that its 5:30 in your system then why were u not back on time...when ur system said its 6:00 pm...u came back 4 mins late..." . Then that guy deneid that he is late ...he shouted on me and told me that " I m on time ...as per my system time is 6:01 pm now...u might have changed time in ur phone ...and now u r showing me wrong time to prove me wrong..What prove do u have..Do u have any written proof...I will do whatever I wish..its my office...I[censored] want a ticket..u will have to stand and wait until i come back..no one will believe u, , , u don't have any proof against me..tell me withou any proof will any one beleive on u".

I booked my ticket and then I went to Bara Babu sitting in that office. I told him all what happened. But inspite of helping me, he too started shouting on me and he used abusive language . He told me " if for you your time is so important then why are you wasting your time now... nothing is going to happen..Yes we will come and go as per our wish...and all staff here is right..and you can't do anything...so stop complaining and get lost from here..."

There was police staff over there...he saw everything whatever happened...when i went to him..he told me " yha aisa hi hota h madam...hm kuch nhi kr skte...jo krna h Bara Babu hi krnge..."

My Hand bag had been theft from running train in Buxar and Mirzapur No: 13201, PNR NO: [protected], coach: A1 15, It includes my Cash Pan Card, Railway pass and ticket, and ID proofs, When i asked from coach attendant for complain, he replied no TTE is present in the train, In Mirzapur one GRP guy came and i asked to lodge the complain but he refused. Contact Number: [protected], [protected]

Luggage was booked from Indore to Nizamuddin in train no. 12415 on[protected] .R/R no. 462087 to be delivered to Mr.Updesh Gaba on[protected].RSLR no. 13713 second compartment. The luggage is still missing. I was supposed to carry this luggage along with me to Dubai on[protected].No one is taking the responsibility of the missing luggage.origin station(indore) says check at destination(Nizamuddin).Destination says luggage is not traced check with Origin.I had to travel without my luggage.It has caused lot of tension and kiosk for all o[censored]s. I need my luggage back as soon as possible.Have already filed complaints with railway complaint cell.But no one is ready to take the responsibility.

I had lodge a complain through the Web Portal of Indian railway and also served an Email to the official authorities of the Railway's on 18/05/2014 vied Complain no W/NF/KIR/[protected] on 18/05/2014 the portal is showing that it has been registered on 19/05/2014. But till date I had not received any call, mail, correspondence from the railway authority.I had also tried to call to the Katihat DRM, ADRM NJP/SILIGURI, AREA MANAGER NJP/SILIGURI, CCM NF RAIL WAYS but in most of the times there was no one to pick y\up my call and in sum times I had only assured that soon I will receive a call back it is almost a week now. And as the journey date is just knocking at the door I need an urgent solution.

Now a days Indian Railways allotting seats/berths in the name of Tatkal( 24 hours before starting of train) by charging extra amount.Of course it is helpful to those people who are in emergency requirement but on the other hand, it is a kind of ignorance towards the passengers who booked ticket long back & were kept in waiting list.Actually the purpose of tatkal is misused by passengers.They won't book purposefully as early as possible even though they planned their journey due to laziness or due to conceit of having money.So railway people must ask the passengers actual need of booking in tatkal with clear cut EVIDENCE. They also should not keep waiting list for tatkal passengers( CKWL) because it is completely neglected by TTC.So kindly make a note of this & don't make tatkal reservation as black market ticketing reservation.I am writing this because I am one of the victim of this Tatkal ticketing.

Hello Sir, My parents were travelled from Vijayawada to Bangalore Jn with below ticket on 15/05/2014 in BAGMATI EXPRESS in S9 coach 51, 52 berths. Train reached BANGALORE CY JN(SBC) at 10PM with more than 1 hour late. My parents were waiting the train to go KENGERI. But, before train departs from BANGALORE CY JN(SBC), TC entered in S9 coach enquiring my parents about where to go?, They replied saying need to go Kengeri. But TC told this is super-fast express, it does not stop at KENGERI. Then my father showed the ticket and told ticket has been taken till Kengeri station and asked it has to be stopped there. The TC told, the train does not stop at Kengeri, it will stop at next station MANDYA(MYA). Moreover he told as you do not have ticket till MANDYA, you may need to pay fine also and finally he made may parents get down from train at BANGALORE CY JN(SBC) at 10:30 PM( late night). My brother's home is in lakshmi sagara around 10 km from kengeri. As my parents got down at BANGALORE CY JN(SBC), they had faced lot of troubles in the mid night and finally reached home very late mid night. I want complain against the TC for misbehaving, misguiding, for making get down from train, made my parents scare and finally to face lot of troubles. Pnr Number: [protected] Transaction ID: [protected] Train No: 12577 Train Name: BAGMATI EXPRESS From Station: VIJAYAWADA JN(BZA) To Station: KENGERI(KGI) Date: 15/5/2014 Class: SL Boarding: VIJAYAWADA JN(BZA) Resv Upto: KENGERI(KGI) Quota: Tatkal Booked By: Ticket Details S# Name Age Sex Berth Preference Senior Citizen 1 G Nageswara rao 58 Male Lower 2 G kanakaSulochna 52 Female Lower Payment Details Payment Option: hdfcvbvpg Ticket Charge: Rs 970.0 Internet Service Charge: Rs 11.24 Total: Rs 981.24 Thanks, Suresh G

Hello Sir, My parents were travelled from Vijayawada to Bangalore Jn with below ticket on 15/05/2014 in BAGMATI EXPRESS in S9 coach 51, 52 berths. Train reached BANGALORE CY JN(SBC) at 10PM with more than 1 hour late. My parents were waiting the train to go KENGERI. But, before train departs from BANGALORE CY JN(SBC), TC entered in S9 coach enquiring my parents about where to go?, They replied saying need to go Kengeri. But TC told this is super fast express, it does not stop at KENGERI. Then my father showed the ticket and told that the ticket has been taken till Kengeri station and asked it has to be stopped there. The TC told, the train does not stop at Kengeri, it will stop at next station MANDYA(MYA). Moreover he told as you do not have ticket till MANDYA, you may need to pay fine also and finally he made my parents get down from train at BANGALORE CY JN(SBC) at 10:30 PM( late night). My brother's home is in lakshmi sagara around 10 km from kengeri. As my parents got down at BANGALORE CY JN(SBC), they had faced lot of troubles in the mid night and finally reached home very late mid night. I want complain against the TC for misbehaving, misguiding, made my parents scare and finally to face lot of troubles. Pnr Number: [protected] Transaction ID: [protected] Train No: 12577 Train Name: BAGMATI EXPRESS From Station: VIJAYAWADA JN(BZA) To Station: KENGERI(KGI) Date: 15/5/2014 Class: SL Boarding: VIJAYAWADA JN(BZA) Resv Upto: KENGERI(KGI) Quota: Tatkal Booked By: Ticket Details S# Name Age Sex Berth Preference Senior Citizen 1 G Nageswara rao 58 Male Lower 2 G kanakaSulochna 52 Female Lower Payment Details Payment Option: hdfcvbvpg Ticket Charge: Rs 970.0 Internet Service Charge: Rs 11.24 Total: Rs 981.24 Thanks, Suresh G

Dear Sir
I had sent my two wheeler from vadodara station to pune station through indian railway parcel service. Booking date was 05/05/14. Vehicle no is DN09/F8962 Honda Aviator scooter 110 cc.
I have not yet received it at Pune station. I also could not find any contact details of vadodara railway parcel office.
Kindly look into the matter.

Regards,

Sayli Kale, Pune
Contact No [protected]

Hi, Train No: 12650 PNR: [protected] Transaction ID: [protected] Fare: 315 DOJ: 04/05/2014 I had booked a ticket through irctc.com but because of long waiting list my seat could not get confirmed. So I was expecting fare would be refunded in my account but its been 4 days it didn't. Kindly take necessary steps to refund my money as soon as possible. Thanking you.

This is about SURAT JAMNAGAR INTERCITY EXPRESS.This is about hostile attitude of older/more regular MST travellers hostile/goonda attitude towards other not so regular MST pass holders.
MST travellers have only one 2 class general coach.there may well be more than 500 MST pass holders, between SURAT-VADODARA.
Its a nightmare travelling for the two hours.
Some of these older MST passholders have made a coterie and do not allow other MST travellers to sit on empty seats/berths, saying so and so will board the train at Bharuch or Ankaleshwar, and hence keep that seat unoccupied where in dozens of bonafide passengers simply wait and watch.
These MST pass holders abuse, push, gang up against other individuals.in this exclusive pass holders coach.
Railways authorities in the form of TTES/GRP never visit this coach, do nothing
there are drug addicts/pushers and many anti social elements in this MST coach.just 12 -15 regular travellers play KING in this coach for a journey of 2 hours.most of these gangterised pass holders are carrying goods in baskets/big bags containing cloth cutpieces and other sundry trade items.hence they have a cause to travel cheap, occupy space and defend their territory vigorously.
who can imagine gainfully employed people returning to Vadodara fronm Surat on 2 HOURS TRIP at 1:30PM IN THE Afternoon.
In normal general compartments, there s general feeling of co passenger /comradie, but in this MST coach, these goons will lie down or play or cards and two persons will keep a whole berth to themselves and watch amusingly at scores of men, women, elderly stand and suffer.
how long will this last.sooner or later there will be a bloody confrontation.
it is requested that ticket checking staff and GRP authorties to intervene andcheck passes as well as force the older MST pass holders to allow other NST holders to sit on unoccupied seats which they have reserved for their friends etc who will board mid way..
IF THIS NOT ORGANIZED CRIME, WHAT IS?