Indian Railways Complaints & Reviews

Dear Sir, I had to travel from RNC to PNBE station on 15th Aug 2014. I cancelled my ticket after chart preparation using IRCTC login and filed TDR for the same. But still I have not got any refund. The status in IRCTC is showing as "CR Registered". I wrote a mail to IRCTC but they said they were not responsible for TDR refunds. TDR details are as follows:- PNR No. - [protected] Please do the needful. Cancellation ID: [protected] TDR Filing Date - 15-Aug-2014 17:01:50 HRS Regards, Aditya

Dear Sir / Madam With ref to PNR. No. [protected], As my journey was re-planned I went for e-ticket cancellation from Booked ticket history (IRCTC Portal) and the ticket could not get cancelled due to TDR was filed beyond the prescribed time limit. Later, I filed TDR and the reply from Railways was: Dear Customer, With reference to refund against PNR Number [protected] with reason Party Could Not Cancel Because Chart Prepared At Originating Or Previous Remote Location., it is advised that Railway has introduced Enhanced Coaching Refund System (ECRS), through which e- ticket refund cases against which TDRs are filed are directly registered and transferred to the concerned Chief Commercial Manager/Refunds. TDR filed against PNR Number [protected] was neither registered nor transferred by the system to the Chief Commercial Manager/Refunds with reason TDR was filed beyond the prescribed time limit . In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] . In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] . This is an Auto generated mail. Please do not reply. -- With regards, TDR Team, [protected]@irctc.co.in My query to is: how a passenger can file TDR in the late midnight hours as the train departs at 02.15 hrs. From the departing station? Please reply to this...so that next time we will be aware... (or) how a passenger can file TDR within 02 hrs. of time while on board. I made several mails to [protected]@irctc.co.in but till there is is no favourable reply nor refund. Details are as below: Transaction ID PNR Number Train No From To Date of Journey Reservation Status Date of Booking [protected] [protected] 12975 KCG ET 17-Aug-2014 EDR Repudiate 13-Jul-2014 It is impossible for few passengers like me to file TDR within 02 hrs from the departure of train from the boarding station. I have followed IRCTC rules and it is the duty if railways to refund against my TDR filed. Please reply. Regards V.GOPI [protected]

Sir, i am regular traveller in the western Railway from Andheri to Churchgate. From last one month it is seen that all along the day time certain people sit for toilet in the section of Santacruz station to khar subway all along the compound wall of east side. Due to this there is bad oddur in the said strech of the route and also threat to the health of the local residents residing nearby the are. Threre are no RPF deolyed in the area also who can look for such Nuisance.
Location : Santacruz station to Khar Subway East side all along the compound wall

I with my wife and 3year kid is traveling from ahmedabad to gangapur city from train No 15635 Guwhati express on date 19/09/2014 in coach B3. The comparment is full with cockroaches .They are just roam around here n there on lugage, our body part. Its might get very dangerous as it could enter in our ears.We are not able to sleep even as they are rolling on our body while sleeping.We demanded complaint register from TC of our compartment but he jus ignored it. We aRe feeling like we are not human.Really horrible.

My father( B. MAHTO) and mother ( Z. DEVI) booked a general ticket for NAMKOM station to DALTONGANJ(DTO) on 08.09.2014 for train 18613 RANCHI- CHOUPEN EXP. But train terminated at station RAMGARHCANT (RMT) due to train accident. The railway booking officer at RAMGARHCANT (RMT) said the refund for ticket will make by that station where the ticket have booked .(NAMKUM) . After that train return to RANCHI. At booking officer at NAMKOM said that he is unable to make refund and on my request he issued a letter.
For proof I attach scan copy of ticket, letter and news paper cutting

NOTE the train accident happen at morning 02AM of 08.09.2014 and train departure time is 08.02AM at RANCHI .I want to say that RLY know about accident before 06 HOUR train departure but thy not take any action for . Due to this my mother and father ( both are senior citizen ) suffer too much . So I request please take a serious action against this incident.

This is to draw your kind attention towards the miserable condition of Garia Railways station which comes under Sealdah South division. There is no board mentioning the name of the station at the entrance of the platform, instead an advertisement hording is put up there, no announcements are made in the station about the trains, the EVM is not working for last 4 months which causes a great trouble for the passengers. The platform is overcrowded with vendors and stalls. Hope the situation will get your immediate attention and actions will be taken accordingly.

Sir This has become a regular pain for the passengers travelling the A.C. Coaches specially in the seats near the toilets because of rats. Myself travelling on 8th September 2014 from Raipur Jn to Howrah Station by PNR No. [protected], train no.-12809, Howrah Mail, coach no. - B1, seat no. 60, A.C. 3 tier, ticket by the name of Chitra Saha. My luggage suitcase has been damaged by rat beyond repairable along with the luggage of two other families travelling with me. Myself along with other families also have lodged complaint in the train complaint's book and one can verify by that.This is nothing new, it has become regular pain for the passengers travelling in A.C. Coaches. Please look into the matter. Otherwise one can never have compliance while travelling with Indian Railways.

I was travelling in train no 11009 Gujarat Express in tatkal quota on 7/9/2014 from Mumbai Central to Vadodara bearing a eticket with PNR [protected] with and id proof of my Learners licence wen i was asked to present my id proof by the platform tc it was discarded my Mr Jha saying "Tumhe kya mein pagal lagta hu pehli baar khada hu yahape" and further on abusing he claimed that the license i presented to him was a xerox of orignal and wont be accepted but the license I presented was orignal license of Mumbai RTO an had the silver hologram which cant be faked and is put on to make sure if the licence is xerox it would appear dark I tried numerous times to convince mr jha to just look at it just again he also caught a senior citizen who had zerox photo id the hologram was not seen wen i asked him to compare them he got up yelled at me came charging towards me and pushed me 3 times saying"tujhe maine bola na chup karke yaha baithja chup chap baithe reh yaha nahi toh ek chapat marunga" saying this he raised his hand wen this happened there where 4 other TC and a railway staff but none of them tried to stop me with dis i picked my mob and called my driver who was outside station and called him inside wen he entered he was questioned about platform ticket and since he dint had one 2 TC caught him and took him aside . How can they expect my driver to stand in Q and take a ticket when MR Jha with his staff was getting physical . Would anyone on his place can wait when u can see through the window that someone yours is getting attacked by a man twice his size in his room under his powers . I den called my dad who had just return from a business trip after a week, exhausted he had to come there driving by himself . By the time he came I realised I had my aadhar card with him too which I presented to him which he discarded when I asked him y is he not accepting it he said " jab maine tujhe pucha tab tune bola tha mujhe, Tu bula le jise chahiye usko bula le tu bahot kudh raha tha woh bhi paisa bharke gaye (senior couple) tu bhi paisa deke jayega ab " wen I asked him u just forcefully want to extortmoney out of me he said "haa janbuchke hi lena hai mereko"... ALL This Conversation Was Taped in my mobile I DO HAVE A VIDEO!!!... When my dad came he asked him y are we supposed to pay the fine. he said "pehle batana chahiye kabse magmari kar raha hai. orignal id chahiye yeh nahi chalta when asked kya chalta hai he said jo chalta hai woh chalta hai" My dad went to station master wen he had send him pune to call hime he said" boldo jha sahab nahi aarahe hai unko chahiye toh idhar ayengey " (This was said to a class II officer by him).. Station master on listening to our case forced him to leave me ...but we wer not done yet.. He anyway just had to extract some money from us he said my driver will have to pay rs 320 just because the lates train arrived at the station was Jammu tavi express from jammu kashmir and we had to its full fare from trains first to last stop . This was the price we were forced to pay for just my drivers mistake of entering his office and try saving me from him. We moved to railway police where we wanted to file a complain we wer said ki sirf dhakka mara usmein kya complain karneka hum baat karte hai they did send a constable with us how was shouting at me for presenting the xerox license in the first place and had no problem whatsoever with yelling at me or pushing me!!! while he was talking with me, Mr Jha yelling caught the attention of a senior man who was a railway employee . He was off duty and was leaving for his house (who was a saviour for me) he did said us that entering the platform without a ticket is an offence but when told about Mr Jha physical attitude he backed off saying he doesnt knows the whole case. When I did presented him my license He CONFIRMED it that it had govt of india hologram and it was not a duplicate but a original one. He was head ticket collector and had a squad under him. the lady police office incharge of that platform still wanted us to bride them she said that by saying kuch toh abhi apne hisab se fine de dena we were against it . The senior ticket collector found a midway and asked us to apologize to mr jha and asked him to leave us . We surely did that not because we wer wrong but we just came to this bad side of indian railway . By the time we were done with this it was already past 3 my train had arrived at 12:40.. I was almost 3 hours and I had severe cold which was the reason I came baroda to my home from my collage in Pune . I had severe headache dint slept last night as was travelling from pune commencing my journey at midnight to catch my train in Mumbai at 5 dint had dinner last night was starving bad and had almost lost my voice by the time I reached Baroda due to excess cold, I yelled at every word I spoke at the station . Still I apologized, felling pity at myself standing in the land of 3rd best state in India and just been done dealing with the Asia's no 1 railways employees. This incident is something too hard to believe and even i would have if had been narrated to me but I do have evidence I have recorded video using my mobile in which my dad is been clearly threatened with 2 police in the same room "mein agar chahoo toh aapse lad sakta hu soch lijiye abhi mein naukri pe hu " .I sincerely plead indian railway to take strong action against him . Please do help to make sure nobody else goes through this ever. I do have recorded videos which i would like to share if any media person would show me any slightest of interest. Some time ago I was truly convinced that if not in whole India atleast gujarat has experienced ACCHE DIN but I feel sorry I will have to wait for some more years hope not decade... Thank You

Dear Sirs Kindly note that after rescheduling the time of 56389 Eranakulam Kottayam passenger to 20.25, the siad train is not running on time. Today 5th of September, the train is still at ERS station ( 8.35) . The Kannur passenger is already reached at Platform no 4 at 20.18. Many passengers including lady passengers are suffering huge time loss and they are feeling insecure after reaching the respective stations. Humbly request you to check and do the needful as in is so painful for regular traveles like us, Hope you will read and check with the concerned Regards Jinaraj Nair [protected]

Transaction id: [protected] train no./ name: 12502/porvotr s krnti pnr number: [protected]
Date of journey: 17-aug-2014 date of boarding: 17-aug-2014 date of booking: 16-aug-2014
From: new delhi (Ndls) to: new jalpaiguri (Njp) boarding at: new delhi (Ndls)
Resv upto: new jalpaiguri (Njp) quota: tatkal (Ck) class: sleeper class (Sl)
Ticket amount: 1580.0 ticket type: e-ticket
Passengers details
Name age gender status coach id berth no/ wl no
Rahul kumar 27 male cnf s1 25
Amar singh 55 male cnf s1 28
Tdr details
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 18-aug-2014 11:34:23 hrs tdr status: cr registered cancellation id: [protected]
Tdr zone: north frontier railway (Nf) registration no: dnf230814w02902

IRCTC - Amount not refunded [Comment in Complaint] I have booked ticket on july 1st and travel date was 16th august in train number 22644 from chennai to kochi. But the train was running late for 5+ hours. I was having final sem exam the next day and fearing that the train will be more late I travelled in a different train. And I have filed TDR for the booked ticket. But still I haven't got it refunded. Kindly help me out in this issue...

Respected sir, I go to Guptipara from Nabadwip Dham daily by 8:10 down local train(No:37920)( time as per arrival on Nabadwipdham station .I board on the front Ladies compartment daily. But some people( Female) obstruct the passengers' way by keeping a lot of goods just at the entrance.Usually they carry green large hampers of vegetables.When we ask them to go to the Vendors' compartment, they pay no heed.But almost every day we stumble over their bags and hampers . Please take necessary steps to solve this grave problem. Thanking you.. Yours faithfully, Anita Saha( School Teacher)

I had booked a ticket through online from IRCTC site for journey from Howrah to Asansol on 28.07.2014(Booking Date: 25.07.2014 by Double Decker Train (No: 12385) having PNR no: [protected]. But on Scheduled date of journey i.e 28.07.14, the above train was cancelled due to some unavoidable reason. Therefore, the tour was performed by another train on spot reservation. We are supposed to stay at a place (about 50 Kms from Asansol, West Bengal) due to some emergency work for more than fifteen days and also unable to file TDR due to non-availability of Internet services. We also considered as the train was cancelled by the Railway authority without any natural calamity / man-made incidents, the refund will be automatically credited to the Bank A/c. Any fault to refund the ticket fare is not attributable to us. Till date no refund credited to our Bank A/c. We also contacted several times with IRCTC but no fruitful result obtain. Plz. do needful

Various News Paper published on 23th August that, Janata Express Parmanenetly Cancil (Stop) from Howrah To Delhi St. from 1st September, due to low Passanger .But in my opnian totaly wrong .I am regular journey made by this train, But no any time found rush free from Howrah to Patna & Patna to Howrah, then how official announce made by News that low passenger, Secondaly i want to say no any option for Unreserved passanger from howrah To Patna except General Bogy In Express/mail Train, Now is it possible to stay in Q 4-5 hours before to journey for Mediam age group As well as senior person those belongs to low in-com Group ? Hence, I request to all senior Staff & Member Who involve in This matter, Please take this decision very carefully after spot verification in station . thanking you .

Dear sir, PNR no. [protected], Transaction id: [protected], Train no.13005 / AMRITSAR MAIL Date of Booking : 24-Jul-2014, Date of Journey : 15-Aug-2014, From RAMPUR (RMU) To : AMRITSAR JN (ASR) Class: THIRD AC (3A) Quota : GENERAL, Total Fare :Rs 872.47.I did not travel by this train as it was late for more than 3 hours and filed TDR Request on 16.08.2014 (4:37 A.M) and i got confirmation email also. But now i checked the TDR Status and shocked because the status is: TDR Request Fail, (Due to TDR was filed beyond the prescribed time limit).Please verify my complaint as soon as possible.I am expecting refund. Regards Sandeep Saini, Below is the mail I received from [protected]@irctc.co.in Dear Customer, With reference to refund against PNR Number [protected], it is advised that Railway has introduced Enhanced Coaching Refund System (ECRS), through which e- ticket refund cases against which TDRs are filed are directly registered and transferred to the concerned Chief Commercial Manager/Refunds. TDR filed against PNR Number [protected] was neither registered nor transferred by the system to the Chief Commercial Manager/Refunds with reason TDR was filed beyond the prescribed time limit . In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] . In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] . This is an Auto generated mail. Please do not reply. -- With regards, TDR Team, [protected]@irctc.co.in

Respected sir,

This is to bring to your notice that my wife hand bag had theft
by unknown person while shifting my luggage in
Sleeper coach at Krishna express on 7th aug
2014,


Actually I have plan to travel with old mother
(age 55 &handicapped) &my wife having baby (10 months old) from
tirupathi to vijayawada.


I have 2 bags + 2
polythene carry bags & my wife carrying baby so that she kept hand

Along with 4 bags. Somebody had theft my wife hand
very intelligently from out of 4 bags on right time,

After that I have informed railway protection force they have taken my
mobile no with address.After that they did not given any receipt. Simply they have
suggested me as

"You have to take care that is not our responsibility”

I think there is no.of thieves moving surrounding the platform.


why it is happen ?


Root cause: No one did not check platform ticket from passengers
& no one RPO did not perform their
duties properly .
anyone can carry any type
of things easily because of their irregularity security in duties.
i think few railway staff behind thieves then only it is
possible easily


I have lost Items:

Items
value

1. New Camera (cannon) : Rs.6000( purchased on 4th Aug. 2014at Chennai)


2. Cash :
Rs.12, 800


3. Nokia X1-01) Cell phone with sim Rs.3800 (+91 [protected]
talk time Rs.300)


4. Additional Roaming sim card (+91 [protected]
) Rs.200

5. Baby sliver chain Rs.2000

6. Original Pan card No: AJRPA5880A (srinivas kiran kumar ambati )


7. Original HCC company Id card :srinivasa kiran kumar ambati

8. Oriental insurance cards : 3 nos of my family health
card


9. wife adhar card : supraja


10. Icici bank atm card


Total Value 24800/-


Passenger’s details & address are:

My address:

A srinivas kiran kumar

C/o P.K datta

House No- A-01
A C road no.89, Indreaprastha,
Berahmpore town, murshidabad dist,
West Bengal state, Pin: 742101

Contact no: +91 [protected]


Transaction ID: [protected]


PNR No: [protected]


Train No./Name: 17405 / KRISHNA EXPRESS


SL No.


Name


Age


Sex


Berth Preference


Date of Journey: 07-Aug-2014


Date Of Boarding: 07-Aug-2014


Class: SLEEPER CLASS (SL)


1


Srinivas


Kiran A


34


Male


LOWER


From: TIRUPATI (TPTY)


To: VIJAYAWADA JN (BZA)


Boarding: TIRUPATI (TPTY)


2


supraja


25


Female


LOWER


Resv
Upto: VIJAYAWADA JN (BZA)


Quota: GENERAL (GN)


Ticket Type: E-Ticket


3


Padmavathi


52


Female


SIDE LOWER


Sir,


Again I am humble requesting please investigate & provide
safely my personal things as it is.

Same thing happened for my Mayiladuthurai and Mysore Express (16231 and 16232). They removed the stops CRLM and Kengeri (KGI).These are useful stations for the passengers to skip Bangalore traffic to go SBC.Pls make the stops as usual and update the same in IRCTC for ticket booking.

Train cancelled but money not refunded
Train cancelled but money not refunded

1- confirm ticket transaction

Transaction id : [protected]
Pnr no :[protected]
Train no. Name : 12321 / mumbai mail
Date of booking : 09-aug-2014
Class : sleeper
Quota : general
Date of journey :[protected]
From :mmr to : cstm
Boarding at : mmr
Reservation up to : cstm
S7 60
Adult : 1

My family was travelling in Train No. 10112 from KARMALI to CSTM MUMBAI on 17th AUGUST 2014 carrying a dark maroon IBALL trolley suitcase . It was stolen at Dadar @ 0547 morning. It contained valuable items, important documents and clothes. Please let us know if it has been found

Complaint has been logged at CSTM RAILWAY POLICE .

Thanks and regards,

RADHESHYAM GAWHALE
Mobile +[protected]
[protected]

To, 14 August 2014 Manager Complaints Team South Central Railway Indian Railways India From, Mr. Vinin M Felix Muringampurath House P. O Vadakkumpuram Koottukad, N. Pravoor Cochin - 683521 Kerala, India Dear Sir/Madam Sub: Complaint Case Consideration / Date of Journey - 30/07/2014 Ref: Theft Incident on or after Chennai Central Station/Alleppy - Dhanbad Train My name is Vinin M Felix and am writing to you with regards to the theft incident occurred in the Dhanbad Express Train on 31 July 2014 early morning at 2am. I am writing to you with deep most concern and disappointment on this occasion as I strongly state that the above incident happened due to South Central Railway's insufficient security measures and also irresponsible attitude on ticket allocation which crucially made a negative impact on passenger safety. I was totally broken and absolutely sad when I reached my destination station. I am extremely annoyed on the fact that I have lost my valuables such as Mobile phones, Memory cards, Wallet (500 INR), Wrist watch, Debit cards, Voters Id, Pan card and other items worth nearly 1, 00, 000 INR. I have registered case against the theft incident at Vishakapatnam RPF Section and hold a current valid FIR for reference. I am totally shattered due to the amount of loss happened to the lower middle class common man in me which makes it extremely difficult for me to recover or re-build those lost properties. I am writing to you in order to request for compensation towards my loss on the below grounds:- 1. Unauthorised waiting list passengers were allowed to the compartment. 2. Insufficient Security measures on the trains i.e. door locks and night watchman duties 3. Train halt at unauthorised place in the middle of the night for whatsoever reasons I am hoping that you make necessary enquiries and arrangements in order to meet my complaint positively so that I will be reimbursed for my loss. I hereby attach the following as circumstantial evidence so that the complaint procedure will be followed up as early as possible. Copies of Train Ticket and FIR are enclosed for your reference. I am happy to provide if you require any more details. Kindly look in to the matter shortly and let me have a response as and when you are dealt with my complaint in a satisfying manner. I have taken time and effort to write to you on the above matter and considering that we will be able to resolve this on the complaint handling level or a level above. I will be forced to go higher level to prove my request If I will be dragged on the complaint handling. Hence I once again kindly request to respond with an effective reply or outcome on the complaint so that the future passengers will be secured and their safety will be measured at the most importance level henceforth. I look forward hearing from you. Kind Regards Vinin M Felix Cochin, Kerala