Indian Railways Complaints & Reviews

Dear sir, I am going to drop to my mother, to anand vihar railways station, but i found to one ticket collector, his name is mr . suraj kumar .he is appoint to anand vihar station mr suraj is saying to give my ticket, & i am shoing at a time ticket but mr suraj use abuje to me . I want take action to mr suraj to our railway ministry . so i recquested to me sir pls contact to me as soon possible If not take any action to the ministry then i forward to me complain to railways minister direct. so pls give me response quickely thanks rajeev my EFT NO 580906, 580905

Dear Sir Its the incident at Moradabad Railway station. Details are as follows: PNR: [protected] Train No. 14311 DOJ: 12-12-14 From: MB to JP Class: 3A Confirmed Seat: B1, 12 Coustomer Name:Amrit Kaur Sodhi (My Mother aged : 54Y) Ticket Collector Name : R. R. Meena While my mother bording the train the TC (Mr. R. R. Meena) Refuses My Mother that she is having the PNR No. Which is in waiting list and same has been cancelled automatically. You are not able to board the train. If You board, you shall be treated without ticket. At the same time my mother called be and describe about the incident. I ones again checked and found its confirmed and I asked to board the train anyway. The train start moving from the platform and my mother get into general boogie. I ask her to convince and recheck the status of above seat at the very next station at Amroha. As train stops at Amroha The TC realizes his mistake and ask her to come to her confirmed seat. I really appreciate restriction o[censored]nwanted entry of the passengers, but they should have to check the status even after boarding the train for the lady. Regards Prakash Singh Sodhi

Dear Sir, This is in reference to the travel dated 28 Nov 2014. (Train No. 16231, PNR No. – [protected], From Mayiladuturai Junction to Bangalore City, Class – 3AC). It was an E-Ticket where both me (B Jawaharlal) and my wife (J Kamala) were supposed to travel to Bangalore. Due to a sudden dip in my health, I couldn’t make it to the journey. My wife went ahead with the travel in my absence. My son (on a different ticket) accompanied my wife. My wife had boarded the train at Mayiladuturai. Within minutes of boarding the train, the Railway TT had come and checked her ticket. As I am the person who generally carries the original ID proof; my wife, in my absence, had missed to take the original ID proof. Although, she had a photo copy of her Aaadhar Card with her but not the original one. On being asked to produce the ID Proof, she had conveyed it to him that she only had a photocopy and not a original one. My wife and son had requested him to consider the same. If this wouldn’t do, she was also willing to pay the differential fine too. However, the TT agreed and accepted the same. When the train halted at Tiruchirapalli Junction, D Kanharajan (Divisonal Railway Mangaer, Tiruchiraplly - TTL/SSIL/T85) boarded the coach and asked my wife to get down from the train as she wasn’t carrying the original ID proof. My wife told him that the TT had agreed for it and she was willing to pay the fine too. He abused her infront of everyone and asked her to get down the coach. She was embarrassed in front of everyone. My son tried to intervene and Mr. D Kanharajan asked him to come near the wash room. He later demanded a fine to the tune of Rs. 2500/-from my son to allow my wife to continue the journey. My son told you may take whatever fine you can according to the law. He wasn’t willing to budge. Later, on pressure, giving some calculations he extracted an amount of Rs. 1560/- from my son. Here are my issues – 1. Is the amount taken by him right? If yes, please give me the computations. 2. Stern action to be taken for the ridiculous behavior by the officials. 3. Is the official within his capacity to collect the fine? 4. The whole purpose of ID proof is to be able to verify the identity of the passenger. If the identity of the passenger is verify with the ID proof irrespective of it being a original or a photocopy, it should do. You can’t harass a passenger like this. 5. Action to be taken against the conernced TT. As he had to take the fine himself, rather than intimating the divisional railway manager. Indian Railways is a Govt. Organisation aimed at rendering service to the society. If the behavior of its officials is like this, then the public would that little trust also that they have on the Railways. I need stern action against the concerned railway official. I am surely taking this matter to the highest level and on various social networking websites. Public cannot be taken for granted. I expect a early response towards this. I wasn’t in the best of my health and therefore I have put in this mail a little later. Regards, B. Jawahar

dear sir I along with my 3 family members travelled from MUMBAI CST to LUCKNOW JN from PUSHPAK EXPRESS as on dated 11-12-14 in IIIrd AC coach, we have 3 confirm tickets and one ticket was in (WL-1).However i boarded in coach B1 with my father, mother and brother those are having confirm tickets SEAT NO.-43, 45, 48. While ticket collector Mr B.K GUPTA checked our ticket and said to me that your three tickets are ok but one ticket is in (WL-1) therefore you have to travel in sleeper coach then i said, Sir when i have paid full fare to travel in IIIAC so why should i go in sleeper coach then he said to me don't try to teach me the rules and also said that if you want to travel in IIIAC coach you have to pay (Rs500)more then my father requested him and say we already have three seats and we can adjust there is no problem, but TC was not ready to listen even a single word and finally he has taken a money Rs500 from us without giving any receipt. But, instead of alloting the vacant seats to the waitlisted passengers, he alloted the seats to general ticket holders who offer some money for that. Seat no 57 in Coach B1 in such case, There were few more cases like that. I would plead some top officials to take serious actions against Mr B.K GUPTA, not because I faced lot of inconvience, but to better the system. My ticket details are as under Ticket no: 66402969 PNR :[protected] Passenger Names : Rahul nigam Dateof Travel :[protected] Train Name: 12534 PUSHPAK EXPRESS Hope we'll move a step forward. RAHUL

Subject: QUERIES ON REFUND AMOUNT AGAINST TICKET PNR NO.[protected];TRANSACTION ID [protected] In connection to subject matter pl. note that I had booked e-ticket on 23 september2014 for journey from Durgapur To Raipur (train no. 13425; MLD TST EXP. ) for journey on 22november 2014, while its' displays availability of six tickets but get e- ticket with a status Passenger 1 -confirmed, Passenger 2 (PQWL/1) & Passenger 3 (PQWL/2). I had kept ticket with a hope that one ticket will be confirm as there was a baby with us & purchased two Sleeper class confirmed tickets, unfortunately wait listed tickets had not been confirmed. it is need not to mentioned that as per railway rule tickets being cancelled & TDR registered by Western Railway CR Registration no. : CWR281114W19517. Till date i haven't' received money. Do request at Ur end to look forward in this regard & intimate at the earliest. thanks & regards Parimal Mukherjee (M.no.: [protected]) e-mail Id [protected]@rediff.com

I traveled in Tippu express train on 09.12.14 from Mysore to Bangalore and incidently occupied a seat in a reservation compartment. (Though there was no mention of it being reservation compartment and it was almost empty) But a person in tte uniform came in and started checking the tickets and collected Rs.15.00 as excess fare for sitting in res. compartment.bur never issued a receipt. On questioning about the receipt, he said single receipt will be issued for some 10 passengers for his convenience and he did give me a receipt after some time showing amount as Rs.330-00. (SWR Rt. No.386566. If this is an authorized collection, I like to say that this is not a fool proof system because one need not write a receipt for the whole money he collects. Please find some remedy for it, may be by issuing small tickets like the one a bus conductor issues. Jose K P 017. D S Max Solitaire, Bangalore-43 Email [protected]@yahoo.co.in 11.12.14

Dear Sir, Reference to my previous complaint in which I complained for not receiving my parcel from Dibrugarh to Kuchman City worth Rs 4500(vide ticket no 92368314 and luggage ticket no 27484 and paid parcel charges Rs 230 on dated 16.02.2014) After complaining to you I got a call from parcel office Kuchman City and they told me that my parcel is lying at their office. When my representative went there to pick the parcel then your parcel officer demanded charge of Rs 6000 /- .This is unjustified because inspite of your officers mistake of not delivering the good in time and inspite of going their many times they refused to check the godown and told me that the parcel had not arrived andi nsisted us to inquire at Macrana, Bikana and Jodhpur. They wasted lots of my time and money. So, I humbly request you to remove my charge and deliever my goods Thanking you, S.K Sharma Sohanlal Chunilal A.T Road, Dibrugarh Phone No-[protected]

Parasuram express (1664) which needs to arrive trivandrum at 6:35 pm, will be delayed for at least half an hour daily. Weekly once it arrives even 2 hours late. Due to this consistent late arrival on different time cause difficulty for the local passengers who doesnt have another train from trivandrum to nagercoil between (6:00pm to 9:00pm).Passengers who arrives trivandrum station at 6 has to wait for atleast one hour for train . It is highly annoying for passengers who depends on Parasuram express. Kindly do the needfull. Thanks.

Sir Im Nilesh Yadav S/O Shree Umed singh yadav. Mene 06/12/2014 18:35 Par Reservation Ticket Karwaya PNR NO. [protected] Passenger 3 Rs. 1365 / [protected] Passenger 1 Rs 315. Aur Jab Hum train Ke Liye Pahuche To 10 Minute Late Pahuche aur Train Miss Ho Gayi Aur Agra Se Hum Wapas Apne Ghar Aa gaye jab Subah Sunday ko Etawah Railway Reservation Counter par Ticket Cancel Karwane Gaye to Mana Kar Diya Ki Ye Ticket Agra Cancel hogi Us Samay time 13:30 Ho Gaya sunday ko Sirf 14:00 Tak Hi reservation Counter Khula Rahtaa Hai. Aur 08/12/14 Ko Agra Me Mana Kardiya Ki 24 Hrs KE Baad Cancel nahin Hota To Cancel Kon Karega Aur Rs Ka KYa Hoga Gaye

it is really to have such worst ra, ilway station maintenance, Bangalore being one of the prime cities of India. There is no cleanliness, no guidance, narrow aisles and entrances, no platform facilities poor lighting and dirty station covered with all public. Neither Karnataka govt nor Indian govt has any interest to develop this important city station ????. The pathetic situation is most difficult to reach the station on either side with the poor narrow dirty roads. nsrao

Respected Sir, I booked a electric fan from Dibrugarh to Kuchman city but it didn’t arrived to me So when I complaint about it they told me to inquire in Macrana (rajasthan) but when i inquired their i didn’t got any responce. I have a humble Request to you please resolve my matter and provide me my luggage . Your Faithfully S.K Sharma Sohanlal Chunilal A.T Road, Dibrugarh Phone No-[protected]

we are doing job in Surat & we have to reach to our job place in time from Bharuch to SURAT but monthly season Pass is not being issued by recovering monthly superfast charges for travelling in general coach only so kindly favour in this regards

Dear Sir / Madam, While booking a fresh Season ticket of Mumbai suburban, the payment option of debit card shows a few banks, while all other nationalised banks are missing, even it does not allow online banks payment option. I want to make payment through Debit Card of Axis Bank through Gateway of ICICI Bank. My ID Card alloted by IRCTC is as followed with user id: ID Card No [protected] Kindly suggest as to how to make payment through Debit Card of Axis Bank and even it does not allow making payment through Gateway,

PNR No. [protected]; Train 12860 DOJ[protected] BD to DR, A2 12. We booked the above ticket for myself and my wife Vaijayanti Deshmukh; how ever I had to prepone my journey hence she is travelling alone from Badnera to Dadar. Since there was no one on berth no 11 she instead of going up slept on the lower berth. When the TT allotted the berth to other passenger, instead of talking to my wife and asking to use her own berth started making public comments like "people are illiterate, don't have manners, instead of sleeping on their own berth they use some one else's berth etc " After listening to these comments my wife shifted to berth no 12 and ask the TT to provide complaint book, which the TT avoided and after some time told her that he allotted the lower berth to her. The fact remains that, since it is a day time my wife has all the right to sit on seat no 12, which is allotted to her. The TT could have politely told her to shift to her berth if at all he wanted to oblige some one. And more over he should have handed over the complaint/ suggestion book when asked for. I request your goodselves to look in to the matter and correct the erring public servant who forget that he are thriving on public money. regards K V Deshmukh. Cell [protected]

I booked railways ticket of sleeper class on 20/12/2014 details PNR No [protected] Train No15016 Train Name YPR GORAKPUR EXP FromBPL To GKP Date[protected] Class SL Boarding Point BPL Reservation Up to GKP Quota General Due to busy in urgent work in office not able to travel so proceed for File TDR. File TDR under process and declined with reason passenger travelled. I emailed File TDR department that not travel on ticket, department ask me to provide proof of availability in office. I provided bio metric thumb mark attendance sheet of my office presence and department again process my request but after long period yesterday got email for again decline of File TDR with previous reason. So, After providing strong proof of my presence in bhopal instead of travel railway not accepting my file tdr. I requested to consumer court please look into my complaint and give me right decision. I ready to provide all email conversation to Railways File TDR department with consumer court.

Sir, I had launched a complain against Transaction ID: [protected], and PNR Number: [protected], dated on 14/07/2014 reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. But unfortunately today after a long time I got a mail from IRCTC that Indian Railway rejected my claim showing reason ...No EDR has been fed against the particular PNR. I am really astonish and unable to understand why I can't refund my money?? Kindly look into the matter and reply me at my email id which is [protected]@gmail.com Regards, Gopal.

Respected Sir/ Madam I am a resident o[censored]nnao District, I used to travel by train Lucknow Kanpur Memo Passenger train, but all these trains have no definite schedule to reach on time .The distance between Kanpur to Lucknow about 72 KM only, but not a single Local train scheduled on time. If you will check the record of last two year, you find rarely some countable days the train has scheduled on time, IT was not problem of single passenger, there is about 3 to 5 lakh passengers travel every day, and all these have suffered from poor Indian railway management, Sometime these train has taken stoppage without having any definite reason. People are facing problem at reach their destination .Many time we complained to railway board via fax and gave complain letter but we have got no satisfactory response even face of their rude behavior, Through this platform I would like to say to Railway Board to take their responsibility at found a solution of these problem. Thanking You Hoping for the best With Regards

Recently I had to visit Vizag, I left from Bangalore via Bhubaneshwar Express in a 3rd AC compartment. Everyone these days have at least one portable device including mainly our Mobile phone, no bother, I had my laptop too. I got a side-lower seat and fortunately there was a charging point, but doesn't works. I went for another one on the other side and freakingly it too doesn't works. I don't know why the hell I paid for if I can't get the services. I paid Rs 1700 for the seat for the 20 hours of journey, the all the eight people gave sum of 13, 500 rupees. Cant they fix two charging points which is no worth more than 500 bucks. Shame on the Indian Railway Ministry. On the return journey I had booked my seat in a sleeper coach, it was nothing new seeing that there was no charging point at all. I think the personell who made the compartment made it for dumb bulls. I got a side-upper seat and again something was wrong. The place which I got was short. My height is 5 feet 8, and the length of the seat then must be 5 feet 7 or below. Now what the hell was that. If we pay the full amount, why the hell they give us less. All night I slept uncomfortably having my right leg hanging or getting struck on the head by the walls. Seriously leave about the Bullet train, first give proper services then we'll see about them, else we'll see the same cases as these on happening in them too.

Sir, With due respect I beg to state that I am Meheboob Arefin, a daily passenger of Hasnabad Local. I want to inform you that the condition of Bidhannagar Road station toilet is very dirty and as well as it is unable to use for anyone. Station authority is not taking any steps. For this sir we are facing serious problems everyday. Kindly take necessary steps.

There is only one train in the above mentioned route. So I request you to introduce at least a train in office time (arrival at 9.00 am and departure at 6.30 pm from Sealdah). Thus many of Govt. and private sector employees will be benefited. Take it seriously and start a train in the above mentioned route as soon as possible.