Indian Railways Complaints & Reviews

Hello Sir/Madam, After 11.26 pm virar train from andheri there is another train on 11.51 pm, which never came on time. Means there is almost a gap of 25 to 30 mins. And that is a huge gap between 2 virar trains. There is one bhayandar train in between this 2 virar train but no use of that to us. Please make that bhayandar train as Virar train or please start a new train to virar on around 11.35 pm to 11.40 pm from Andheri. This could...

Myself Jajati Nayak was travelling in Duronto Exp (bearing PNR [protected]) from Howrah to Mumbai with berth number 29, A3. I have been provided used bed sheets/rolls, used bath towels and used pillow cover. When I informed the attendant he said that he has been provided with these used bedsheets to distribute. He also agreed that these are used bedsheets. Not only me, several other persons are also faced the same situation. When I asked them...

I am a daily passenger of Sealdah- Bongaon section i always try to catch the 9:48 down Bongaon local from Guma and every day i get it in proper time, but the problem is after reaching Durganagar its become disgusting and the train moves like a Tortoise and that is the pick hour for office, college students, so after reaching the DumDum Cant the train takes more than 35 min (around 40 min) to reach Bidhan Nagar Rode station.So my question...

I was suppose to travel from NDLS to BBS by train 02816 on 13/Jan/2014 along with my parents. The train was more than 12 hours late and hence I had cancelled the tickets due to odd hour departure time. Infact I cancelled the trip. I filed the TDR well within time and IRCTC shows the status as Filed. However no refund has been provided yet. IRCTC only supports the filing of TDR they are not responsible for the lazy processing at Railways...

From,
K.Muruganand,
Executive engineer,
ONGC, Karaikal-609602
Mobile: [protected]

Dear sir,


Sub: Railway police rejecting to file FIR on stolen Ornaments from train

I would like to submit the following matter for your kind consideration and request immediate action.

My wife and in-laws travelled in train no.16232, Mysore-Mayiladuthurai Express...

I am travelling 2-3 times in a month with indian railways meanwhile i use indore railways authorised parking service here i face following problems :- 1. No receipt is provided. 2. Demand for illegal parking charges based on no of days or extra night charges or sometimes different day charges. 3. Did not charge on the basis of hours or so always demand for more than actual money to be paid. 4. When not paid excess charges they demand...

Respected Sir, Jan shatabdi train (Train No.1208) that runs between Trivandrum and Kannur in Kerala is consistently late by almost 1 hour during Fridays when there is huge rush of passengers during weekend. Due to this passengers from Tirur, Calicut and Kannur are finding it difficult to get vehicles from railway station to their homes.There is no improvement after repeated complaints from passengers. If 'Jan shatabdi' train...

From Date: 21/01/2014
C.Prabhakaran
Phone: [protected] / [protected] (my son’s)
Vettukkad House, Kaipain kolambu
Nanniode – post Palakkad, Kerala - 678534


Dear Sir,
Sub: Request; expedite Police investigation on stolen Gold Ornaments from TRAIN
I am an ex service man, aged 71 years. I would like to submit the following matter for your kind consideration and request...

Dear Sir/Madam
With your medium I would like to state my complain on INDIAN RAILWAY TTE. I had booked my ticket from RAJMUNDRI (RJY) To HOWRAH (HWH) by COROMANDAL EXP 12842 but due to late in arriving at station we boarded in General Coach, at next station when i board to reserved coach I found TTE has already alloted my ticket to other passenger instead of waiting for next station and pronounced my ticket invalid for berth and asked...

This is complain about pantry car . Name of person who supervising pantry car was mr. Sandesh yaday & he was taking rs 10 per cup of tea & food (Lunch& dinner ) rs.100/ per food . When i say to him he replied me me it is orders by our contractor so nothing is going to happen (Ye to aisa hi hai sab log currupt hai aisa hi chalta hai ) .The people like him is destroying our society sir when will we awake . Sir do needfull for our...

With greetings, The MST Pass-holders traveling in Vidarbha Express train from nagpur to Gondia and Up & Down daily. This train has only Four Gemeral coaches for Monthly Season Ticket holders (M.S.T. Pass-holders), which are actually not sufficient. Hence, many of the Pass-holders have to stand and travel, in other 2nd Class seating coaches. And these Pass-holders do not harass or disturb any other co-passengers. In spite of this fact,...

To,
The Superintendent
Indian Railway Reservation
(HAJIPUR JN (HJP)

Subject : Change of boarding point at SIWAN JN (SV)

Dear Sir/Madam,
With due respect I would like to say that due to some unavoidable reason I will be unable to board my train from HAJIPUR JN (HJP) and would like to board from SIWAN JN (SV) . So kindly change my boarding point from HAJIPUR JN (HJP) to SIWAN JN (SV)...

I have filed TDR ref nos. Ekt[protected] for PNR Nos. [protected] from station Kanpur Central (CNB) to station New Delhi (NDLS) due to Train late more than 3 Hrs and passengers not travelled on 20-Dec-2013, but refund is still pending.

I request you to kindly do the needful....

I filed TDR on IRCTC on 21.07.2013 and thereafter I have sent 5 reminders but as of now I did not receive refund amount. I got following reply from IRCTC. (My PNR nos are [protected] and [protected]) Dear Customer, Sorry for the inconvenience.Kindly note that your refund case of PNR No.[protected] has been forwarded to CCM/ER Railway on 21-Jul-2013 .We have already issued Reminders on 05-Oct-2013 and 08-Nov-2013 to concerned railway to...

On[protected] I was travelling from Mumbai to Nagercoil and I found 2 Railway Canteen Staffs providing 'Alcohol' in packets, tat too secretly to the passengers who asked for it. And I found another staff, mixing it with coca cola and taking the stuff to another compartment. Too sad, tat I never thought our Canteen Staffs will be so cheap like this, being a cause for the discomfort of other passengers. And also on 1-1-2014 when I...

Looting spree at 12908 Sampark kranti Express. Sir, I travelled from Delhi to Bandra (T) by 12908 Sampark kranti Express leaving HZM Station on 30th December in AC 3 Tier. The tea vendors from the Pantry car was charging Rs.7/- from the passengers whereas it is mentioned Rs.5/- at Pantry. The quantity was just half of the cup which should be 170 ml as per the law. They were not returning Rs.3/- if you pay ten rupee note. The most horrified...

Sir, i booked my ticket online on 23rd Dec 2013, through my ID, but 'www.irctc.co.in' did not book my ticket due to some server/technical problem, for this transaction Rs.691.24 has been deducted from my Axis Bank (internet banking account) account, after 48 hour i checked my bank account but i did received the deducted amount, Today, on 1st Jan.2014, i checked my Irctc user id account, they shown the payment has been settled...

Complaint Reference Number : W/CC/CCC/[protected] wesite: http://customercare.indianrailways.gov.in/criscm/home.seam Train No:22203 was cancelled on 27/10/2013 and after hearing the announcement in TV, I have cancelled the ticket (PNR:[protected]). But I have received part payment only(50%). I have complained to IRCTC and they ask me to raise complaint on "http://customercare.indianrailways.gov.in/criscm/home.seam" portal. I...

From Maneesh K. Shukla, Asst. Electrical Inspector, Date 27th December 2013 D-502, Green Enclave, Adajan, Near Gujarat Gas Circle, Near Sardar Bridge, Surat. 395009. Gujarat., Mobile 91-[protected] To, Group General Manager (Coaching Refund) Indian Railway Catering & Tourism Corporation. Behind Central Railway PRS Office, Behind CSTM Station Building, Mumbai VT. Subject :- Request for refund of fare of two persons (wife &...

On 9th December 2013, My bike (pulsar 180) was sent from Chandigarh for Mangalore Junction Railway Station.
It has been more than 3 weeks and my bike has not been delivered yet . I am not able to track the whereabouts of my bike.
Station authorities bluntly without having any manners reply that its not part of their job tracking the consignment .
I would request you to look into the matter immediately and I want my bike...