Indian Railways Complaints & Reviews

Dear Sir,

I had booked Army Pre Primary School (LKG & UKG books) as a parcel from Pune to Cannanore on 08/04/2014 but the Books has not reached Cannanore Station till 10/04/2014. My receipt no is E-944756. Train No - 22150 Pune Ernakulam superfast Express. This train Departure date 09/04/2014 from Pune Junction. The train reach to cannanore station 10/04/2014 timing on 13.30 hrs. Contacted the authorities at Cannanore parcel office and there the authorities said that the School Books has not been unloaded at Cannanore station. When i asked that how can i get to know when our school books is now and when it is now the parcel supervisor said that they cannot tell where the school books is now and when it will reach Cannanore Station, at the same time they are saying there could be chances o[censored]nloading books at Ernakulam South Junction beacuse school books dint unloaded on 10/04/2014, but no confirmation regarding where is our school books and how get our school books at Cannanore. The parcel supervisor said that they do not have access to get information where the school books is now and he said that you will have to check every day at Cannanore Railway parcel office for your school books until it reaches Cannanore Station. I was goes to individual checking for Ernakulam South Junction but the parcel unloading and not reachable for Eunakulam junction.

Sir, Its a request to consumer forum please kindly help me in tracking our school books and please informed through a call when i will receive our school books and what procedure i have to follow. This books where the station unloading and any correct details not report to individual.

Sir, This books issued for LKG & UKG Students very urgent for this academic year. Our school closed date on 02/05/2014 is last working day. So Students home work details this books getting after teachers issued the home work list.


Thanks & Regards

Tele No : Office:[protected];[protected]
Mobile No : [protected]

Sir,
I had booked tickets 60 days prior to my journey from visakhapatnam going towards lokmanya tilak terminus..I personally went to the counter and booked second class a.c tickets by hand instead of online only for the reason that i could be sure to get lower births and also so that my old mother could be near my berth..But on the scheduled date of journey which is on 18th april 2014 i got an sms saying that my tickets have been upgraded to first class..

Now sir my problem due to this was firstly the railway system did consider to ask me before upgrading and they gave us upper berths of different locations..

Is this fair?how did they assume that first class would make us happy?my old mother had problems with upper berth and the fellow passengers too werent co-operative..

Our whole journey was ruined due to this..i would have been much happy to travel in a second class lower berth than a first class upper berth..especially when my old mother is with me..does the railway deparment think that we cannot afford to travel by first class??

im deeply upset by this incident especially after seeing my mother suffer..she almost fell twice due to the upper berths alloted..

I hope you dont ignore this and i expect an reply by somebody..

thanking you,

yours sincerely,

Dr.Ajit George

against the newly started premium express with train no. 09051, Surat-Chappra premium, there's no meal provided to the passengers travelling as per promised while booking the ticket. Moreover, the meal charges were already included with the total fare. passengers are strictly facing so many problems. Neither food nor water has been given. the premium express has limited n very few stoppages so the passengers(including kids, who are crying out loudly for food and water) are not able to manage their need regarding the same. the train will reach JABALPUR, night at 9:55pm. below are some PNR numbers passengers requesting to file this STRICT COMPLAIN against Indian Railways and want immediate attention and severe action. [protected] [protected] [protected] [protected] we request you to contact them asap and provide some needful help. Ramesh Yadav [protected] bitthal das [protected]

I would like to share my very bad experience with the Railways. I booked two tickets thorough IRCTC for my daughter for Rajdhani for consecutive days (10th and 11th November, 2013. The 10th ticket was waitlisted and 11th was confirmed. The PNRs were [protected] and [protected]. On 10th Nov. at about 3 pm the chart was prepared and her name remained in RAC. She decided not to go on 10th as the 11th ticket was confirmed. I immediately filed a TDR with IRCTC on 10th even before the train had departed. After a long wait I got a message on IRCTC site that my claim has been rejected as according to Railway staff "Passenger has travelled". I was shocked as my daughter travelled the next day on 11th and not on 10th. This clearly meant that the TTE staff on the train had diverted the seat to some other passenger. I filed a written complaint with CCM (NR) and recd a reply from them and also IRCTC, that my complaint has been forwarded to WR and an enquiry has been ordered. I was very hopeful that this fraud would be detected and penal action taken against the staff. Unfortunately today I have recd. an email from IRCTC stating that the WR has rejected the claim with the comment " Repudiation status maintained." I am sure that there would many others who have been prey to this type of fraud being perpetuated by the TTE staff on many other trains. Would request support from your site/ side to help put a stop to all this. I also seek yr advise as what my next step should be. Thanks

Abnormal delay of train to reach Howrah station on 23.11.2013 due to cyclone in Andhra Pradesh. The original TDR No: 27444 was submitted to CCM (refunds) Kolkata-1 on 09.12.2013 and the acknowledgement card has been received. Since there was no response, a reminder was sent on 06.02.2014 and the acknowledgement card has been received on 17.02.2014. As there is an amount of nearly Rs. 6, 000/- to be refunded and it is being a huge amount, I am left with no alternative but to take of this issue with your kind self for necessary needful action. Thanking you (K. Dilip Singh) M: [protected] email: [protected]@rediffmail.com

I was travelling from Dindigul to Chennai in 3AC, DOJ- 21/3/2014, TIME: 22;30 . My PNR is [protected], train number -12662. i have booked the ticket with the help of an agent. I got the booked ticket msg in my mobile number. In msg seat number was not given . I board the train on time and asked the TTE about my seat number . the TTE didn't help me in finding my seat number and misbehaved with me asked for hard copy of ticket, although i have shown him the pnr number and also told my name and my coach is 3A. but he refused to help me and lastly i had to take the help from one of the passenger in finding my seat number.. The TTE's duty is to help us but he didn't do so and instead of that he asked me to get the seat number from the agent who booked my ticket . The TTE's name is SARATHI .. kindly take the action against him as soon as possible.. OR ELSE HIS BEHAVIOUR WILL ALWAYS BE LIKE THIS WITH THE PASSENGERS...

Dear Sir,
I went to Balotra station ( Rajasthan). and i have noticed a problm at railway station that even when me or any person takes his own vehicle to drop or pick up person at the railway station and even i we do not park our vehicles a the railway premises than also some persons there charge us the oarking fees and when we resent than they point towads the entrance approach of the premises of station and tell that even if any vehicle will approach towards the station and will not stopn than also hey have to pay parking fees.
i wish to know that even the approach is not free at the station and without paring our vehicles we have to pay. Even they didn't give any parking reiciepts.
this matter need to be looked as i saw this act as that of hooligans and nothing else.
regards

Suresh Choudhary
[protected]

sir, i want to draw attention towards agent booking reservation for opening and tatkal for may and june of every year.all staff including rpf police, booking clerk and other staff of hapa railway station, jamnagr gujrat are connected with agent.agent behave like don. general public suffer a lot.if someone complain against him, he make him in measerable state by threatening, torturing by another gunda. i personally suffer this situation.this agent book ticket daily at prime time 0800 to 0900 and 1000 to 1030.sell ticket at high price.u can catch him on the spot above said time .please help genreal public

Dear Sir/Madam- I would like to bring into your notice about the harassment received by RPF at Santragachi station in West Bengal. I was travelling by Steel Express from Kharagpur to Howrah. I got into the compartment next to disabled compartment with valid ticket. Before entering in the Santragachi Platform, train stopped on the platform for few seconds. Being on hurry i just got down and realised that the train started again. So i boarded again, but the other compartment. When the train stopped and got down finally i was asked by RPF to stop on the platform. I was told that i have boarded disabled compartment and should be booked. I explained them about my incident, but they didn't listen. The lady constable was adamant enough to listen any single matter. I was taken to RPF office and sat there for 2 hrs. After that i was sent to Howrah session court and kept their for 2-3 hours with criminal like treatment. After that i was told to pay RS 2150 to get bail. Somehow i managed and paid the amount. I dont understand why i had to pay such a huge amount, when i had valid ticket and i didn't commit the crime. I would like to know is this the way to behave with the responsible citizen like me. Why my statement didn't take any precedence. How do i get compensated? Are these RPF officials not doing crime by harassing people like me. I am looking forward for your kind help. I am totally shattered and traumatised by the behaviour of our own countryman. Regards, Susanta

Sir,


This is to inform you that I filed a TDR on PNR [protected]
for PURSHOTTAM EXP (12802) from TATA to PURI on
20th January, 2014 as the
train was late by more than 5 hours and
my ticket was confirmed. So as per the TDR rules, I was entitled to a
full refund of 2310.00 INR, but still i haven't recieved my refund and
the status is still showing "Refund Under Process". Please find my
ticket details below


Transaction
Details


PNR Number: [protected]


Ticket Type: eticket


Transaction ID: [protected]


Booked On:[protected]


Class: 3A


Internet Service Charge: Rs 22.47


Date Of Journey: 20/1/2014


Railway Zone: ECO


Bank: SBI


Total: Rs 2332.47


Train No: 12802


Ticket Charge: Rs 2310.00


From Station: TATANAGAR JN(TATA)


Quota: General


To Station: PURI(PURI)


IRCTC Zone: Chief Regional Manager/Eastern Zone/ Bhubaneshwar
(IRCTC) Bhubaneshwar


Ticket
Details


S#


Name


Age


Sex


Coach


Seat


Res-Status


1


Aisha
Anjum


23


Female


B4


0027/
UB


Booked


2


Farzana
Anjum


25


Female


B4


0029/
MB


Booked


3


Khaliqur
Rahman


30


Male


B4


0030/
UB


Booked


TDR
Details


Reason For TDR: Train Late More Than Three Hou

rs and Passenger Not Travelled
.


TDR Status:


Reference No: ekt[protected]


TDR Zone: ECO


TDR Filing Date: 20-Jan-2014


Refund Status: Refund under Process


Refund Date: Not Available


Refund Amount: Rs.0.00


Please look into this matter and help me get the full refund as soon as possible.


Thanks & regards,
Rahman
ph:[protected]

Internet reservation could not succeeded for sbject train on 10th mar 2014 for 10th may 2014, as site irctc reflects "the dates given are outside arp". It is surprises that internet reservations for other trains in this route are available (For tr nos.12296, 12540 and 22351)
This is also learnt that railway has given link to private agents who charges rs.500 per passenge on reserved tickets. Photo of screen shot attached taken on 10th mar 2014 at 9:13 am.Advance reservation on irctc starts from 8:00am.
Kindly takeup with concerned dept, as this doubts as mal-function.

Sir,
i bought a ticket (PNR no.[protected] at Udhna Railway station PRS Counter (Gujrat). i have stated 3A in class space of Requisition sleep but he issued a sleeper ticket.but on objection by me he refuses to rectify it and force me to cancell it and take a new ticket (PNR no.[protected]

This is related to 13021/13022 mithila exp running between hwh to rxl and rxl to hwh. This train has not run in its scheduled time in any single day. The distance between both the stations is only 693 Kms and travel time is 16h 45 minutes but the train departs 4 to 6 hr late every day from hwh which is its originating Station and accumulates late on the way too. Consequentially it also departs rxl at an unknown time basing on the late, with almost no passengers due to its unscheduled departure time causing loss to public money. It is unfortunate in which route buses runs overloaded trains runs on loss. Will the Railway ministry will look into the matter and take steps to check the loss of hundreds of man hour loss of students and employees using this train?

To [protected]@nic.in [protected]@nic.[protected]@nic.[protected]@nic.[protected]@nic.in chinmay kar 6 Jan Disabler's Desk - I am a Retd. Sr. Citizen (69+yrs), Hemaparasis Disabled (60%), right side of body fully paralyzed, cannot move out side with out an escort but can only operate computer / internet with unusual left hand to communicate rest part of world especially in connection with social welfare works for betterment to old age disability and disabled persons Received 17 Railway Awards during later part services at Metro Railway-Kolkata but as a Retd. Disabled Sr.Citizen neglected / ignored by all - Chinmay Kar [A CASE OF SR.CITIZEN, PARALYZED DISABLED, CANNOT MOVE OUT SIDE W/O ESCORT & fully dependent on e-governance system] WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW Copy of documents placed below for ready reference in connection with NHRC D.No. 1413453 DATED [protected] NATIONAL HUMAN RIGHTS COMMISSION Faridkot House, Copernicus Marg New Delhi, INDIA. PIN 110001Tel.No. :[protected]Fax.No.:[protected]Telegraphic Add: HUMANRIGHTS Homepage: http://nhrc.nic.in ACKNOWLEDGEMENT Dated: 06/01/2014 CHINMAY KAR, C/o. Smt. Minati Roy 3 Panchanantala, Paschimputiary, Kolkata - 700041 CALCUTTA, WEST BENGAL Dear CHINMAY KAR, The Commission has recieved your complaint and it has assigned diary number as 1413453 with the Follwing details:- Victim CHINMAY KAR AddressC/o. Smt. Minati Roy 3 Panchanantala, Paschimputiary, Kolkata - 700041Incident dated01/01/1900Incident Type INACTION BY THE STATE GOVERNMENT/CENTRAL GOVT.OFFIC IALSIncident PlaceAll IndiaALL OVER INDIA, ALL OVER INDIA NHRC, New Delhi, INDIA. Chinmay Kar 6th January'2014 Glitter Graphics On Friday, 27 December 2013 10:40 AM, Chinmay Kar <[protected]@yahoo.co.in> wrote: Disabler's Desk - I am a Retd. Sr. Citizen (69+yrs), Hemaparasis Disabled (60%), right side of body fully paralyzed, cannot move out side with out an escort but can only operate computer / internet with unusual left hand to communicate rest part of world especially in connection with social welfare works for betterment to old age disability and disabled persons Received 17 Railway Awards during later part services at Metro Railway-Kolkata but as a Retd. Disabled Sr.Citizen neglected / ignored by all - Chinmay Kar [A CASE OF SR.CITIZEN, PARALYZED DISABLED, CANNOT MOVE OUT SIDE W/O ESCORT & fully dependent on e-governance system] WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW REMINDER- 169- Dated.[protected] [Silence for 3261 Days Since =[protected] ] To Sri. Arunendra Kumar Chairman Railway Board Rail Bhavan, New Delhi, India ([protected]@rb.railnet.gov.in ) Sri. Mallikarjun Kharge Minister of Indian Railways, Govt. of India Rail Bhavan, New Delhi, India . ([protected]@rb.railnet.gov.in ) Copy to:- all Principle officers at Railway Board & all others- including persons referred earlier for kind information & necessary action. National Human Right Commission against NHRC Registration No. 5907 / 30 / 3 / 2013, 117 / 25 / 5 / 2013 & 111 / 25 / 5 / 2013 NHRC [nhrc.[protected]@nic.in, [protected]@nic.in ] for kind information & record in reference to above. Formal request is being made separately by this extreme disabled. Claim notice served on railways on 22.12, 2012 followed by weekly reminders during past one year duly copy endst to you & others. PM [PMO] This particular case is brought his knowledge. Kindly refer correspondences made in this respect. [THIS BEING VIEWED BY EVERY ONE HENCE NO SPL. ATTN. INVITED] Priyo Mahoday, Sub: A very simple prayer on Humanity ground by a Retd. Disabled, Sr.Citizen of India, Humanitarian prayers made through 168 letters / reminders sufficiently available with you may kindly be connected seen. [ In case if you are unable to response for whatsoever reasons then please convey on behalf of Indian Railways that “Railway authority itself is Disabled hence can not render help / assist a Senior Citizen, Paralyzed Disabled who cannot move outside with out an escort”.] Ref: [1] Kindly see attachment: A self detailed prayer made through100th reminders to you. [Details of 100+ reminders with all other imputes already available with you in sufficient numbers. Latest being Reminder No. 168] Ref: [II] Compensation Claim letter dated 22.12.2012 followed by reminders every week through registered reminders] Kind attention is invited to the submissions made through letter followed by reminder letters, mails along with compensation claim letter dated 22.12.2013 followed through reminders every week for the past one year, quoted above placed at attachment for ready reference. Hope you will realize your stand / situation / dealings to an old aged paralyzed disabled can’t move without escorts for whatsoever reasons as detailed at prayers, clarifications made and do needful immediately. Thanking you, Namaskaram, Chinmay Kar 27th Dec’2013 REMINDER- 169 [Due to extreme disability reasons E- governance correspondence solicited] [Available on Skype, gtalk & Webcom] [protected]@yahoo.co.in [protected]@ gmail.com Visit respective Web site for more details: Human Right Activist- Yahoo Group, Active Member Disability International Friendship Forum, Humanist Party of India, DAND, NCHRO, ADR. Member all leading Disabled forum around the world, Member Disabled group- Facebook, Twitter, MySpace, Linkedin, Orckut etc etc & Ex. President (for a decade up to 21.02.03 - become hemaparasis disabled) of Siddeswari Kali Mandir & Seva Sangha, Gandhipalli, Bongaon, North-24 Parganas, West Bengal, India. *** Disabler's Desk - I am a Retd. Sr. Citizen (69+yrs), Hemaparasis Disabled (60%), right side of body fully paralyzed, cannot move out side with out an escort but can only operate computer / internet with unusual left hand to communicate rest part of world especially in connection with social welfare works for betterment to old age disability and disabled persons Received 17 Railway Awards during later part services at Metro Railway-Kolkata but as a Retd. Disabled Sr.Citizen neglected / ignored by all - Chinmay Kar -à For all correspondences please use this address [Paschinmara, Bongaon, North 24 Parganas, West Bengal, India.{Permanent Residence)] [FOR CORRESPONDENCE PURPOSE TILL FURTHER NOTICE] Kolkata address: Will be notified as and when I am available on medical consideration. ATTACHMENTS 1. 100+ Reminder [Copies already available with you] 2. Compensation claim letter dated[protected] [Copies already available with you] 3. SUBJECT OF LETTERS WILL SPEAK FOR ITSELF 4. Reminder No.168 Glitter Graphics 4 AttachmentsView allDownload all 100th REMINDER.doc Download View V Mittal & C[1].Claim.doc Download View SUBJECT OF LETTERS WILL SPEAK FOR ITSELF.doc Download View HC-4[11.02.10].doc Download View Reply, Reply All or Forward | More

I book Train ticket from Delhi to Kalaka for date[protected]Train no 12011 Kalka satabdi, Coach C10 seat 29).I had missed to carry the ticket but i had received the Scan copy of ticket on my Mobile.

During on travel I show the scan Ticket to the TTE but he refuse to accept that scan ticket and asked for original which was not with me.TTE charge full fare for the same seat.

My concern is one could not be charged twice for the same ticket when i showed the scan copy of original ticket with my id proof.

Scan copy of both is attached for your reference.

respected sir/madam
i wanted to book the ticket from surat to azamgarh on 23rd april 2014. since railway reservation window is of 60 days so i tried to book ticket on 22nd february 2014 exactly 60 days before. online ticket window starts at 8:00 am in morning so i logged in around 7:50 at irctc website i found there was 503 sleeper class tickets available. so i was convinced that i will get at least RAC ticket. But is was shocked and surprised that at 8:00 am there was 267 waiting list. i checked the other trains the same [censored]ing story. HOW CAN BOOKING STARTS DIRECTLY WITH 267 WATING LIST. i tried the AC ticket but they were also on waiting list. i wanted to raise my voice but didnot get any medium
i found this website online so please raise this issue to highest authority of indian railway so the corruption in ticket booking reduces.
thanking you

Dear sir,

I have booked my bike from new delhi to chapra as on 17-feb-2014. But, till date i have not received my parcel at chapra. I tried to contact at chapra parcel office.Parcel officer is not taking any responsibility. And throw rule book on my face and said read it.
I also tried to contact to parcel office new delhi. The way of talk is very rude and with pathetic attitude. I met the employ name lokesh he said we are not responsible, our duty till the booking, one of his mate suggest one step forward and said we should not talk with passenger after booking. Where should i go to get my bike?

Please look in to this seriously and do the needful.

Lt no a: 3977382
Prr no[protected]

Regards
Jitendra
[protected]

0n this dates[protected] &[protected], Venkatadri Express, 12797 - Kacheguda To Chittoor. Running by late by 2.30 Mins (two hours and thirty mins). i have loss so much of work and attending importing meeting. Do not spoil our time and work. Check the status from the starting station and reaching station time. and get the information. We cannot sleep in the train it is jolting continuously. Why this trains are running late. Kindly explain. i will wait for your explanation. Thank you

I had a confirmed ticket from NAGPUR(NGP) to BRAHHAMPUR(BAM) on 12th Oct, 2013 in Train No.-18406/ Ahmedabad - Puri Weekly Express in AC-III Tier.

Ticket Details:
PNR Number: [protected]
From-Nagpur
To-Brahmapur
Date-12/10/2013
Train-18406/Adi-Puri Weekly Express


But on 12th Oct, when I enquired the live train status from National Train Enquiry System(enquiry.indianrail.gov.in) the status of the train at Nagpur station was 30 mins late. The train was scheduled to arrive at Nagpur station at 11.25 AM but the as per Train Enquiry System, it was 11.55 AM considering the delay of 30 mins.
**PHOTO OF TRAIN STATUS IN ONLINE ENQUIRY ATTACHED**
I reached Nagpur station at 11.50 AM and I found out at the enquiry that the train 18406 arrived and left as per the right time.
I had so may plans scheduled but had to cancel all of those after missing the train depending on Online Enquiry maintained by Indian Railways.

I then registered a complain available near the Station Master but I recieved a mail stating the following:
"Remarks: 1064-ECoR/32 Party failed to submit original EFT certificate. The case is repudiated."
Nowhere I was asked to submit any document/certificate while filing the complain.

I wanted an investigation into this matter and to find out the real reason for this negligency in information provided by Indian Railways through National Train Enquiry System. But seeing the response from Indian Railways, I now am interested to file a consumer case for my personal loss sufferred due to incorrect information provided by Indian Railways.

Hello Sir/Madam, After 11.26 pm virar train from andheri there is another train on 11.51 pm, which never came on time. Means there is almost a gap of 25 to 30 mins. And that is a huge gap between 2 virar trains. There is one bhayandar train in between this 2 virar train but no use of that to us. Please make that bhayandar train as Virar train or please start a new train to virar on around 11.35 pm to 11.40 pm from Andheri. This could benefit many people to reach there home as early as possible. This is a very kind and very humble request to you to look in this matter as due to this gap of amost 30 mins there is lot of rush taking place in this train which came after 11.26pm virar train. We are facing every day delay of virar local train of 11.51 pm, which always came late nearly 10 mins. As you know all the trains after 11 pm are slow train till virar. It takes almost 1 hour and 10 mins to reach to virar.