Indian Railways Complaints & Reviews

Indian railway world largest organisation. So pleased stop to this types of behavioural done by one of normal contractor. I have following complaints. (1)- over chagrin almost double, triple rate . Indian railway given them official rate . 0-12. 05 rs. And 12-24. 10 rs.they are charged to the customer almost double, triple rate ... like 0-12 10rs. And 12-24. 20 rs with printed sleep...
(2)- they are not displayed rate singing board.
(3)- if any arguments they are doing missing patrol from the bike or also done damage bike tyre and tube.
On the above system all the anand railway station staff involved. Like a station master .. parmar sayab, c.m.i sayab. O.s sayab .. they all are involved and motivated to contractor for doing this type of behaviour with indian railway... with this type off system all the customers face the prablem ... please railway administration accepted my prablems and take it some fast action.

Hi, I use to travel frequently from Karmelaram (CRLM) Railway station - Bangalore to Virudhnagar (VPT) in 16236 (Tuticorin Exp), similarly while coming from Virudhunagar in 16235 (Mysore Exp), I use to get down in Karmelaram. Now as per Railway department's new update these trains are not having a stop in Karmelaram railway station. Because of this passengers around Marathahalli, HSR Layout, Sarjapura Road, Whitefiled, BTM Layout, Madivala and etc are forced to travel 20+ KM inside the Bangalore city. As per this Railway department's new update all other Express trains are having a stop as usual except this Tuticorin and Mysore Express. List of expresses having stop in CRLM are following 12677 ERNAKULAM EXP 12678 BANGALORE EXP 16232 MAILADUTURAI EX 16231 MYSORE EXPRESS 16527 YPR CANNANORE E 16528 YESVANTPUR EXP. But I wonder why they removed only Tuticorin / Mysore Express. Tuticorin train usually crosses CRLM station by 10PM-10:30 PM. In this station it stops for only one minute, that will not make any delay in travel. This train can be delayed only because of following two reasons, 1) This train considered as a Passenger train between Bangalore<->Mysore. 2) This train requires engine direction change in ERODE Junction which will take around 1 hour time. Currently in this station boarding passengers may be less because of infrasture of this station, like platforms are under construction, not much light in night time, no toilet, each platform having only four sit-out places. Actually passengers were expected 17235 (Nagercoil exp) / 17236 (Bangalore Exp) also will stop in CRLM. But now no connectivity from CRLM to Madurai/Virudhunagar/Tuticorin/Tirunelveli/Nagarcovil junctions. Please enable the service as usual from CRLM and support passengers. Thanks, Nagarajan. K

My wife and I (both) senior citizens travelled from Ratlam to Mumbai on Train No. 19062. The attendant was not available when we entered the IIAC Compartment. The AC was NOT WORKING and I went in search of the AC mechanic. He said that he was trying to fix the AC. He pointed to the Attendant who was sitting on a seat (No 25) and reading the newspaper. When I requested him for the bedding, he said "Aataa hun" and CONTINUED TO READ THE PAPER. Was very rude in his behavior. He refused clean Blankets and pillows on the grounds that he did not have any extra ones. On the intervention of the AC mechanic, he finally gave me two clean blankets (He said that he had exactly 46 sets + FIVE extra blankets. This is nonsense. He should have bedding sets as per the passengers in the train, getting in at various stations) He only changed the pillow covers as he said that he had no pillows. The only thing new he gave us were the laundered bedsheets and hand towels.
The AC did not work till Mumbai. When I complained to the Ratlam TC who collected Rs. 175/- from me as additional charges. I filed a complaint regarding the AC in his complaint book. He only berated the attendant for being rude and promised me that the AC and the Toilet Flush (which was not working) and the garbage in the compartment would be done by Vadodra. He got down at Vadodra, but nothing changed. The new TC who came in at Vadodra said that nothing could be done about the AC or the Toilet or garbage. He did not seem to care at all! Please institute an enquiry against him.
I do not understand why after collecting HUGE SUMS as ticket fare for II AC travel, the WR still gives the passengers CATTLE CLASS SERVICE. I WANT MY MONEY BACK!

Dear sir, My name is Rituraj I am a students from last three years I m travelling from lucknow to Bangalore, to lucknow in these last years whenever I come from Bangalore to lucknow there wont be any problem on taking tatkaal reservation but why in lucknow we have to face many problems. There is a procedure in bangalore a person who wants the reservation, he has to be present at the reservation counter with his id in hand but in lucknow there is no such types of rules and regulation, and for the RPF, it is their duty to check everyone Id they are not doing there duty they all are corrupt and they use to earn money from agents. Daily it happens at Lucknow city station and please change the present RPF staff of lucknow city station specially Mr Daya Shanker Singh Its my humble request and please change the railway rules for tatkaal applicants. Please make one and simple rule any one member of the family has be present at the reservation counter with their Id.

Dear Sir, Parcel booked for Bike transfer from Barkakana to Ambala cantt on 14.06.2014. The parcel dispatched on 17.06.2014 through train no. 18101- SE, Rear compartment-SLR no.948711.Even after submitting these all details, railway staff is unable to trace out the consignment till now. 2-times I have personally visited the Ambala parcel office, but no body is entertaining there and bothered about it to trace out. This is only due to carelessness of the staffs, who have not unloaded the bike @ Ambala cantt, when it was arrived on 19th June'14. Now, rly staff of parcel div. is asking me to visit every day for enquiry. I am [protected]@ Sangrur, 150 km away from Amabala cantt, Is it feasible to visit the Ambala rly stn. daily from Sangrur ? Second thing, after unloading the bike at Ambala cantt., they will charge Rs. 10 per hour, if not collected within 6 hrs. but for this rly staff will not intimate about receiving of bike, then, how consumer will come to know about the bike arrival, if it is not unloaded at previous scheduled time. Please. do the needful. Rgds. CHANDRA SHEKHAR DAS [protected].

Respected Sir /Madam Yesterday, at about 3 PM, I went to reserve a ticket (Train No. & Name: 14609; Hemkund Express (Haridwar to Ludhiana); Date of Journey: 05/07/2014; 2nd Class: ) at the Dhandari Kalan Ludhiana Computerized Railway Ticket Reservation counter (Counter No. 1). Regretfully saying that I (Shobh Nath Tiwari ) have made railway concession facilities as Business purposes. People comes to take reservation for business purpose not real necessary.I request him why are you blaming me .The government had given concession for those person who is unable to travel the journey with out an escort. I am not fond of taking facilities of railway to be a handicapped . it was my unfortunate daye when I met with an accident . It can be done with any people.Then he said there is not any seoerate window for handicapped person so you go main railway station which 15 km from my place. I request him that there is fews member in row. I will wait for some times.He mishaved me .at last he booked the ticket from Ludhiana to Haridwar confirm bu return journey he booked the ticket waiting .I request him there is lying vacant the seat in handicapped quota. But he did not listyen my request .my reservation pnr no is[protected] train no 14609 Hemkund Express dt 5/07/2014.ther is still lying vacant on that date in handicapped quota . Sir I do not that person name .But I request you to please find out that person who was on duty on the day date 19.07.2014 at 3 pm. & arrange to books my reservation from haridwar to Ludhiana confirm my seat.please do the needful Thanks Shobhnath tiwari [protected]

Hello Sir, We have lost my luggage when we got down in Vijayawada. The PNR number is : [protected]. Train NUmber: 17401., Seat number S1 42, S1 44. We have lost one bag which has Venkateswara Swami's photo, One ladie's bag, Kids toys and bangles. Please let me know about Contact name: Ramakrishna Phone NUmber: [protected]

Railway is gone maniac coz of the loss. To make money they have given targets to collect penalty of 3500/- everyday to their employees. To achieve their targets people are forced to pay without their mistakes else they are retained for hours.2 days back I could not get down at malad station due to the conflicts of some ladies in train which caused me to get down at kandivli. alternate option was to jump from the moving train. Inspite of my several pleadings I was retained and was not retured my pass. i am a daily traveller. i even told to cross check if my people are waiting for me in Malad or not. Still the employee asked me to either give him some amount personally or pay full penalty. Shame on railway. Such rudely they manhandle genuine cases as well.

a yamaha crux bike registration no.-HR/31F/9156 was loaded on 15.06.2014 from delhi station but not reached new tinsukia station. Its PRR No.-[protected]. consignee's name- vikash sharma. address- V.P.O.- nidana tehsil and district- jind. Phn-[protected]

I would like to inform higher authorities that agents appointed by them for rural areas for facilitation easy ticket booking are charging much more than railways guidelines . I hereby inquired it in general interest in shivpuri district of MP in khaniadhana region where an agent named Ankur is charging irctc specified agent charge plus 20 rs per person booked therby.. Being accountable in interest of general public i want such case to be strictly inquired to for it forms the initial structure of corruption under a government control audit.

Dear Sir, My original PAN Card bearing No.AVSPK1638H was misplaces on 14.01.14 at Sealdah railway Station while I Was traveling from Sealdah to Guwahati by Kanchanjanga Express & the said card has been found by a person Mr. Dubey who is often use this card illegaly for booking of tickets etc. So you are hereby requested to do the needful so that this card can't be used illegally in further. The matter may be published in a local newspaper also if i am suggested. Thanks and regards Arup Kanti Kar

I am m.suresh.m and living in madurai.I went to vandalur on 16.6.2014 in electric train and and returned to chennai egmore station while returning, near Thamparam station the ticket checker checked my ticket and told me that the ticket is ordinary ticket but, you are entered in first class compartments and I ready to pay my fine and I shows my Madurai train ticket (time:9.20P.m) but, he delay to get my fine and collected fine amount Rs 270+540 (No: K0714925 & K0714821 .I entered the first class compartment unknowingly .I told him to catch my train within 2 hrs so, the ticket checker used my situation and collected extra amt from me My name is only on Rs270 only but, they entered another name on Rs540.I enquired them but, they said ” if you talk like this, I collect you money again” What is the fine amt? I paid the fine amt totally Rs 810 . please, take an action against the particular ticket checker.

Sir I was traveling from Chennai to Erode on 11 march 2014 in train Number 12695 with confirmed ticket in A1 seat number 1 2 &3. I am a Kidney failure patient, and I was admitted in Railway Hospital in Perambur (Chennai) from 23 September 2013 to 11 march 2014. I am wheelchair dependent and require at least two attender to support me. On the day of my discharge I requested for railway ambulance up to railway Station, and request to pick up us by 1300 hrs. Our train was scheduled to depart by 1525, but the ambulance reached us to pick up by 1420 hrs and it had two other patient for some referral treatment in other hospital due to which we reached railway station by 1500 hrs and my son rushed to collect wheelchair from station, by 1510 I was boarded into the train with the help of train attender and my son. As mentioned early I was in hospital for 8 months, we had few luggage with us to carry, which my wife and son where shifting into train, in mean process there was a checking done RPF on the platform which added further delay, due to which my wife was not able to board the train and this forced my son to pull the chain of the train. After this my son step down to help my wife to board the train and in mean time the same RPF person arrested my son and took over my medical pass and ticket. After explaining the situation also the RPF Did not handover the pass and ticket. They took my son into custody, and he was produced in railway court where he was fined RS 600. As there was no proper query and support done by RPF at the provided Situation, my wife and myself, we travelled from Chennai to arrakonam separately. I was in AC and my wife in ladies coach. The situation was explained to the TT who understood the situation. Our family suffered mental agony due to this. As my son was carrying all cash and card, we were left cashless in the train, and we where helped by co passenger. What is the purpose to chain in the train and what is meaning of emergency? I request you to look into the matter and to refund us rupees 600.

Dear Sir,

I had an e-ticket for my family from Sakleshpur to Yeshwanthpur with train no 16516 (KAWR YPR EXPRES) on May 8 with PNR [protected].

I called the call center 5 times and enquired they replied that the train is scheduled with a delay of 2.30 min and will arrive at 6 o clock. I also send an SMS to 139 and the same information was provided. I checked in your website and it showed the same info.

My family reached the station at 5: 00 pm in heavy rains and were informed by the station master that the train is diverted and wont arrive at the Sakleshpur station.

My family had to again go back in heavy rains.

This is very pathetic service by Indian railways with no information to the passenger of what the status of the train is. And I recieved only partial refund for the e-ticket.

I intend that that action must be taken against the authorities and compensation payed to my family.

Thanks,
Asim

dear sir my teacket cancil date is 29 may 2014 but my amt is not cradit my ac i am calling indian raiiaway customer care center and email. but my amt is not refund my ac so plz help me.
pnr no-[protected]. cancli amt -1570 Transaction ID [protected] RefundID [protected] user id- ak220888 email id- [protected]@gmail.com mob-[protected]

I have cancelled ticket of Duronto express on Thursday i.e 48 before the shedulled to depart but they deducted 25% amount from total fare. My pnr no is [protected]. Date of journey : 14/06/2014

Sir, I booked 3 items, namely 1motorbike and 2 parcelbags at Dadar satation for delivery to Chennai Egmore on 31/05/2014. Receipt No.979926. for train no 12163 DN. When my son approached Egmore parcel office only 2 items were delivered, namely 1 motorcycle and 1 parcelbag. 1 parcel bag was missing.The authorities were unable to trace the 2nd parcel bag. They have given in writing that 1 parcel bag is due.Gate pass no. I request you to track the missing 1 parcelbag and intimate me or my son immediately on following contact nos. Vilas Parab- [protected] Pramod Parab-[protected]

Dear sir/mam. Myself aparajita kumari booked online.as below. But now i want to change my boarding status. INSTEAD OF RANCHI I WANT DHANBAD AS A BOARDING POINT. pls change my status. Pnr Number [protected] Transaction ID: [protected] Train No 18628 rain Name: RNC HWH INT EXP From Station: RANCHI(RNC) To Station: HOWRAH JN(HWH) Date: 10/6/2014 Class: CC Boarding: RANCHI(RNC) Resv Upto: HOWRAH JN(HWH) Quota: Tatkal

I was travelling from sharanpur to phagwara in the resrved compartment of chattisgarh train.On the way while I was sleeping on my berth my luggage was stolen by some person. When I get to know of the theft I search all the train but couldn't found my luggage.My luggage contains my cloth, books, laptop and rs. 5000 cash with an external hard disk.My pnr no. is [protected] coach no. S7 with seat no. 7.It was not an general compartment it was a reserved one how such things can happend in rserved compartments.I want the refund of my loss from the indian rsailway department.I also have filed tthe FIR but no response had come back to me so I request the refund through you from Indian Railway.

I booked 3 tickets for my mother (Age:62), Sister In Law (Age:35) and 2 kids aged 8 and 4 from Delhi to Bangalore by Duronto Express (Train Number: 12214) PNR Num:[protected] Date of Travel: 2nd June 2014 Class: 2 AC The tickets were showing as confirmed on the date of Journey but showed the seats as RA1 35, RA1 35 and RA1 41 on chart preparation. On inquiring we came to know that it was a RAC ticket which surprised us as the tickets were showing as CNF: confirmed status. To add to our horror, they were given just 3 RAC seats to be shared with 4 people at a time. On inquiring we came to know that one coach was removed from the train at the last moment and all the people from that coach were adjusted in other 2AC and 3AC coach. Finally we got one confirm seat and 2 RAC and my family faced a lot of challenge adjusting 4 people on 2 seats. It's really unfortunate as had i known they will face this problem, i would not have asked them to board the train. Now its not allowing me to file TDR as well. Kindly take necessary action. Thanks, Piyush Saxena